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Laser Spine Institute
Laser Spine Institute
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Overall Satisfaction Rating
4.05/5
  • 5 stars
    25
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    0
  • 1 stars
    8
Based on 34 ratings submitted in the last year
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Laser Spine Institute

Tampa, FL

ConsumerAffairs Accredited Brand

We are the leader in minimally invasive spine surgery, offering a safer and effective alternative to traditional open back surgery. Our minimally invasive spine surgery is often the clinically appropriate first choice and provides many advantages versus open neck or back surgery. Our outpatient procedures are performed in a state-of-the-art facility, using a less than 1-inch incision.

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313 Laser Spine Institute Consumer Reviews and Complaints

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 29, 2018

After three decades of being a home builder that took a toll on my back, I experienced debilitating back pain. I went to several different spine doctors. I tried physical therapy, acupuncture, chiropractors and lastly pain management clinics. Pain medication only masked the pain and nauseated me. This is no way to live. I saw the Laser Spine Institute commercial on TV and contacted them. Laser Spine Institute was so easy to work with and thorough in explaining the procedure. I had spine surgery at Laser Spine Institute and I am free from the debilitating pain. My wife no longer has to put my socks and shoes on! We are fully enjoying our retirement and I am able to golf which I thought would never happen again. If you are experiencing back pain that is hindering your life style, please contact Laser Spine Institute. I'm very grateful that I did -- I'm blessed and have a new lease on life. Thank you LSI!!!

8 people found this review helpful
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Rated with 5 stars
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Verified Reviewer
Original review: Aug. 20, 2018

What a surreal experience for me. After 4 years, 4 months and 18 days of severe pain in my back, I met Dr. ** in Philly. He changed my life. I walked out of there standing tall. After following the post op instructions to a tee, my severe pain is gone, I can a actually sleep now... it's surreal after being gas lit by 12 other doctors and insurance carriers, being told nothing can be done or that I just have to live with it, Dr. ** changed my life. I haven't used my legs much in 4 years, 4 months and 18 days, now My challenge is rebuilding leg muscles, it will take some time as my spinal cord was impinged all that time but I'm confident in due time with work they will come back.

Thank you to Dr. ** and his stellar staff for their professionalism and adhering to their oath to help people. I'm truly indebted for life for Dr. ** incredible skill and his tightly run ship! The institute was world class, clean and the staff was amazing from the first moment to Dr. ** phone call on the way home. I can't thank you all enough. God bless you all and thank you from the bottom of my heart. Hopefully one day, I can get the impinge nerve in my neck repaired as well. Thank you ALL. ❤

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3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 17, 2018

Tried to contact Laser Spine Centers for changing an appointment. They will not get back to me... left 3 messages. All I got after 3 days of trying is their voicemail stating Diane was busy but would return the call within 24 hours. At this point I want to cancel my appointment because if that is how they handle customers, I want no part of it.

29 people found this review helpful
No response received
Verified Reviewer
Original review: Aug. 15, 2018

I contacted LSI on 16 JUL 2018, they asked a few questions and guaranteed a 'Consultant' would call me in two (2) days; four (4) days later I called LSI again, they put me to the Consultant's voicemail, I left a message; three (3) days later I called LSI again, I asked for a Supervisor and a new Consultant; magically, my Consultant answered and was very unprofessional. I asked her for a Supervisor, she gave me his name, said he would call me soon; four (4) days later I called LSI again; I said I asked for a Supervisor to call me, she saw that it had been noted and sent me to the voicemail of a new Consultant, I left a pleasant voice mail for her to call me and did not mention my recent disappointment. It is 13AUG2018. No one has called me, email me, nothing. I am so grateful for the poor customer service. It saved me from what might have been a tragic surgery. I DO NOT RECOMMEND THE LASER SPINE INSTITUTE. BEWARE!

51 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: July 31, 2018

I have had two procedures at the Laser Spine Institute in Tampa Florida. They worked on both cervical and lumbar disc. Both procedures were 100% successful without any problems at all. Every single staff member is extremely friendly and helpful, which is something you rarely see anymore. The doctors take time to go over MRI, X Rays, and explain the procedure the day before surgery. In today's society, I would give the Laser Spine Institute 5+ stars and highly recommend them if you are having spinal problems.

25 people found this review helpful
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Factual basis uncertain
Verified Reviewer
Original review: July 10, 2018

I had a cervical and Lumbar procedure at Laser Spine Institute over a year ago. The staff is very nice and helpful but my main complaint is you never really have a Doctor. You don't even know who the surgeon will be until they walk in right before they put you to sleep. Dr ** did my lumbar procedure and five days later Dr Zoltan ** did my cervical procedure. I think it would have been better to space the two out more.

My lower back did pretty good for about a year but then it got worse. My neck was giving me issues and I contacted LSI about a year after the procedure. I requested to speak to Dr ** but the nurse would not let me. I consider this unacceptable! Currently I am experiencing much neck pain and now my back seems as bad or worse than before the surgery. I'm very disappointed. I have a new cervical MRI scheduled and after it's done I will get a new lumbar MRI. I will be seeking alternatives to Laser Spine Institute. Not having a specific assigned physician is totally unacceptable. Please take this in consideration before dealing with LSI.

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100 people found this review helpful
Resolved outside ConsumerAffairs
Verified Reviewer
Original review: June 20, 2018

On May 19, 2018 I talked to Chad ** about surgery. At the time I went through the credit procedure and made a deposit of $250.00. I gave this thorough thought over the weekend and decided due to the cost and my age not to enter into this much debt at this time. I notified Chad ** on Monday May 22, 2018 that I was canceled for the time being and asked for a refund of my deposit. Several days later I sent an email requesting a refund. Chad ** has never answered my email nor refunded my deposit. My next step is to talk to someone at the BBB about this matter.

146 people found this review helpful
Factual basis uncertain
Verified Reviewer
Original review: June 4, 2018

I read many reviews about Laser Spine Institute and while the surgical results were generally successful, by far the majority of concerns were about the unexpected extra billing. Regarding the surgical procedure, after reviewing the MRI results we were told by a rep that my wife was a good candidate for their services. They never asked for the actual MRI nor could we speak to a technician or doctor (all communication was thru a "Spine Care Consultant" who was very professional but was only a mouthpiece for others and could not answer any detailed questions). The other more invasive surgical option involves a more invasive procedure involving fusing the L5/S1 vertebrae with pins & screws due to a 50% shift in the alignment. After seeing the MRI and the significant alignment shift we do not see how this could be performed in a 1 inch incision.

Of course, after spending 3 days at their facility to further evaluate the severity of the problem, they would probably come to the same conclusion (of course, we would have to pay for all the additional tests and facility charges to tell us we would not be a candidate for their procedure). While this was a concern, the biggest concern was about the total charges for the procedure. I must start by saying that my wife is over 65 and had a Medicare Advantage plan which case Spine Institute doesn't seem to understand (they do not bill Medicare, they bill the insurance company) or would prefer not to deal with. In summary, their facility is not a Medicare approved facility so the patient must pay 100% of those costs. The consultant even told me that they have chosen not to get Medicare's approval because, if approved, they would only be paid pennies on the dollar and they will not accept that.

Regardless, I kept trying to pin down the costs and was quoted an out of pocket cost of $30K for a fusion procedure. They were never able to break down the cost between the physician and facility even though the physicians are in-network for my insurance company. If both physician and facility were in network my insurance coverage would have limited my cost to $325 or 1.08% of their quote. Needless to say, we will be going the other route where the procedure will be performed locally by a cooperating surgical team of an orthopedic (bone specialist) and neurosurgeon (nerve specialist) with a 1 night hospital stay. While others have said they do good work, I would be very careful in my working with them and pin down all aspects of the treatment, procedure and cost (Buyer Beware). When they get you in their limited facility locations you are at their mercy.

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225 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 31, 2018

Everyone was courteous, and knowledgeable. I was treated as if I was a long time friend. I cannot say enough good things about Dr. **. He laid out what he was going to do, the risks involved, and expectant outcomes. There was no pressure to undergo the surgery.

30 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 30, 2018

From the beginning to the end they where exceptionally professional and I was in significant pain. Under their care the pain has all but disappeared. It does take time to recover but the results are more than I could have reasonably expected.

36 people found this review helpful
Rated with 5 stars
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Verified Reviewer Verified Buyer
Original review: May 30, 2018

I can’t say enough about my experience at Laser Spine Institute in Cincinnati. From my first phone call with them all the way through their diligent post-surgery follow-ups, I dealt with the most caring and professional people imaginable. Of course, my procedure was a success and I’m feeling like a new person - I just wish I’d come to LSI sooner!

17 people found this review helpful
Insufficient response received
Verified Reviewer
Original review: May 24, 2018

I went to a local hotel presentation for Laser Spine Institute. I was in terrible back pain. I was interviewed and told I was a candidate for their surgery and that my insurance (Aetna) would cover the entire cost. I asked several times, in subsequent telephone conversations before the surgery, and was assured that the procedure would be fully covered. It cost $30,000.

I flew to Tampa for the surgery. Dr ** performed the surgery. I awoke from the anesthesia with a bloody, bruised lip and nose. I was facing the floor, and saw blood on the floor. I asked the nurse what happened. He said they “had to turn me suddenly during the procedure”. And never explained why. He did apologize for the bloody nose and swollen lip. Recovery was painful. I had discs L3 and L4 worked on and Dr ** said he “removed some extra bone” from somewhere there. I was in more pain than previously. I spent most of my time in physical therapy or in bed for 8 weeks.

I called LSI to inform them that I had some strange loss of feeling and tingling in one foot and leg which I had never had before. They said this was a good sign (!). It didn’t go away for 8 years, and still does return some days. So this was an injury from the surgery, which did not in any way get rid of the original pain and problem(s). To add insult to injury, Aetna refused the claim, saying it was experimental. I had to claim I was “improving”. Laser spine told me this was essential. So my records with them will show “steady improvement”. They avoided the insurance issue. I had to pay

$30,000 out of my pocket!!! With a lot of hard work and a lot of physical therapy, I have improved my back problems. I still have incidents where my back “goes out” for days or weeks, just as it did before LSI. But I’m slowly recovering from their terrible care. Be very aware of these people. Get in writing that your claim is covered. Do anything else before you have surgery with them. Try physical therapy. Try massage. Try anything. But not LSI.

All the glowing reviews here make me suspicious. The two people from my day of surgery, whom I stayed in contact with for awhile, were worse after LSI. I wonder if this truthful review will even be posted. 9 years later, I see them when I see their commercials on TV. I want my $30,000! They never cared, lied to me and I was not helped by them. Background note — I am an otherwise healthy person, low weight, athletic leaning, vegetarian, careful with all dietary things, don’t smoke or drink. I can finally walk several miles again. I wish I never heard of Laser Spine Institute.

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235 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: May 18, 2018

I appreciate what was done for me by the wonderful staff at Laser Spine Institute in Scottsdale, AZ, and that I was able to get back to my active life so quickly. I didn't appreciate the 10 day delay in my treatment just because I was being tested for TB through my employer, knowing that I was not infected. That put undue stress on my situation and kept me from getting my full paycheck while in recovery. I am feeling awesome and I recommend Laser Spine Institute to everyone who asks.

32 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 1, 2018

When we contacted LSI (Oklahoma City) about my husband's neck surgery, they sounded very promising. We sent them a copy of his MRI and they said he was a candidate for their minimally invasive surgery through the back of the neck. They initially told us it would cost $22,500 because he didn't have insurance. Then they came back and said it would be $15,500 because he got a self-pay discount. Great! We paid our $250 deposit to get started, made the hotel arrangements, took a week off of work, packed up the dog and traveled by car out of state to have this surgery.

First day of pre-op went well, 2nd day they dropped a bomb on us. They said they couldn't do the initial surgery but could do a disc replacement surgery through the front of his neck, near his vocal cords and the cost jumped to $32,500. We told them we had to think about it. They said they needed an answer by 4pm. That gave us 3 hours to decide. We went back to the hotel shocked, trying to figure out if we could afford the new cost, do the surgery, don't do the surgery.

I called them back and asked them what had changed from when they saw the MRI to today? If they had this MRI before we ever left home why did the surgery change? The administrator couldn't give me an answer. We felt like they tricked/trapped us into traveling there, knowing we were desperate for help and figured since we were already there with a hotel and our dog that we would just pay. Then they called back and said they would do the surgery for $20,400!! What? Ok, but who does this much price haggling on surgery?

We decided to do the surgery but had to wait until Monday. That gave us all weekend to really think about all we have been through with them. The decision never set well with either of us all weekend. Yes, the price was concern, but our biggest problem was the change in surgery. They never got a new MRI only new x-rays, so why the change? It all just felt really shady/shifty; just wanted more money. Monday morning we cancelled the surgery, packed up the dog and came home. It's been a week since we left and we haven't heard a thing from them. We are so disappointed with the whole process!

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315 people found this review helpful
Resolved outside ConsumerAffairs
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Verified Reviewer
Original review: April 30, 2018

I have low back and leg pain, saw their ADs on TV and looked into it. From the start they quoted me $8750 out of pocket surgery price. I gave them my credit card for the $250 for nurses consultation fee; the 40 minute consult phone call was to be made the following morning. In the mean time I called my insurance and they warned me that since LSI was non-preferred they could Balance Bill me (Google it). I called LSI right back and asked about that. All of a sudden my estimate rose to 15K when I balked, they came back at 13K. I promptly canceled my consultation call and asked for a credit on my credit card - all of this happened within one day.

I asked for the credit back 3 times over the last couple of weeks. All I received back were emails saying I needed to fill out and sign my paperwork. That was until today via email they told me the $250 was non-refundable even though I never received the nurse consultation service. Even though I canceled the service and the call, the nurse still called that next morning and I told her I canceled the call and I was surprised that so-and-so hadn't informed her.

I called my credit card company today and am challenging the charge. I've archived/printed all the exchange of emails. It's the principle; it may cost me a lot more than $250 but I will fight this charge all the way to small claims court if necessary. One huge question you should ask yourself before getting involved with this company; if this kind of surgery is so ground breaking why don't top notch prestigious research/treatment clinics-hospital-surgery centers like John Hopkins or The MAYO Clinic perform these type of surgeries?!

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229 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: April 30, 2018

Lumbar surgery - Slowly getting better! Only 4 weeks after surgery and things are good. My back still feels weak but I can walk again. I know it's early but I have been suffering 4 long years with terrible pain in my right leg, hip. Now I am up and walking. Hope it lasts.

36 people found this review helpful
No response received
Verified Reviewer
Original review: April 24, 2018

I am placing this review so that others in great pain will know not to trust the Laser Spine Institute. In desperate pain after fusion of c5 and c6, I contacted LSI for a 2nd opinion for fusions of c3-c7. I have been seeing a Neurosurgeon, been to physical therapy, and tried injections. The LSI representative asked for my latest MRI and my insurance information, which I provided.

I received a call back 4 days letting me know that I needed 5 surgeries (they think) and my insurance would pay for most of the procedures. If I had this done in FL it would be $9000+ out of pocket or I could go to OH or MO and pay $1000+ out of pocket. This confused me and I was told that different States have different out of pocket maximums for out of network providers. At this point I called my Insurance company, BCBS of GA. They told me that no one had called to verify my benefits except for myself within the last 15 days. Be warned... LSI is a scam, minimally invasive surgery and back to work in a few days... too good to be true. Go to a real Dr.

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191 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: April 14, 2018

A friend who had surgery at LSI several years ago, told me that if one can pay he is automatically qualified to have surgery at LSI. False! I was all prepped to have surgery on 4/16/18, and met with the surgeon on 4/13/18, and he admitted that he could not correct my instability. I appreciated his honesty and walked out like a dog with his tail between his legs. Being back to square one, is better than going through a surgical procedure and not being the beneficiary of expected results. At the risk of misspelling his name, it was Dr. **, of Hungarian descent. ** and ** (most likely misspelled).

106 people found this review helpful
Factual basis uncertain
Verified Reviewer
Original review: April 4, 2018

I contacted LSI after my last MRI for degenerate disc disease. I have suffered with severe pain for 13 years now. They called me a week later and told me I needed to have surgery for 2 bulging discs and a compressed nerve. I live near Atlanta and they told me I would have to go to Cincinnati. So after talking with a nurse to go over all my history, I spoke with a lady in scheduling who told me exactly when surgery would be. So my husband and I drove 7 hours thinking that I am finally going to feel better.

We had to arrive 4 days early for different appointments. On day 2 the doctor came in and very rudely told me that there was nothing he was willing to do surgically. We were stunned. That was the whole reason we came because they told me I was going to have surgery and get better. With me in tears we went back to the hotel and tried to call someone who had some authority to complain to and they told my husband he wasn't going to be transferred to any person higher up in the company. There was no one he could talk to. Please if you are thinking about going there... Research it, look up all the reviews, call your insurance. Do everything you need to before you make your decision. Maybe you will have better luck.

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195 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: April 1, 2018

Laminotomy/Foraminotomy/Decompression (LFD) - As a patient from Canada who was suffering from chronic back pain for more than 9 months, the Laser Spine Institute made an amazing difference in my life. I was suffering from a herniated disk in my spine which was pressing on my sciatic nerve. This caused limited mobility, intense pain in my left leg and sometimes in my lower back. In the last few weeks, I was unable to walk. One day I was watching TV and I saw a commercial for the Laser Spine Institute. Desperate to relieve my back pain, I called them and immediately started my life-changing experience.

Within 3 days, my surgery was scheduled in Cleveland, the closest American city from where I live. From the moment I arrived till the moment I left, the staff was incredible. They were unbelievably helpful, professional, caring and informative. I want to thank Dr. Brad **, my surgeon who completely relieved my back pain, and his staff: Rick, Eric, Rosemarie, Windy, Lori, Jessica and Brandy, and every other staff member who helped me along my journey. Without the Laser Spine Institute, I would still be living with chronic back pain. It has been 4 weeks since my surgery, and I feel like I never even had any pain to begin with. My experience was life changing, thank you!

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51 people found this review helpful
Factual basis uncertain
Verified Reviewer
Original review: March 29, 2018

I was very dissatisfied with Laser Spine. First of all, This was my 4th back surgery. Had small herniation at L4, this time, after surgery rest of disc herniated out. This is not the place for big procedures or issues. 3 months later big more invasive surgery (Different place of course). Did you know with each surgery and hardware you can obtain more permanent nerve damage. Yep, have that now too! Chronic pain and now have SCS. But even bigger complaint. 2yrs later got a bill said insurance hadn’t paid in full. Asking for $1100. Be careful if they are out of your PPO, or whatever they promise you in pre-surgery financial meeting, they tell you they’ll write extra off, it’s all covered, but then they don’t. I’ve even been told my balance was 0. Good to go, only 8 months later to get yet another bill. How long can they go forward billing! Should I call my lawyer? They have a dept for everything, it feels like an assembly line. Think twice.

180 people found this review helpful
Customer increased Rating by 4 stars!
Verified Reviewer
Original review: March 13, 2018

I have had cervical pain for several years and have done as many non intrusive treatments as possible to include acupuncture, physical therapy, pain medications, injections, steroids, massage, etc. Nothing helped and I was in a ton of pain. My husband and I saw an ad for Laser Spine Institute, and I sent them my information just to see what would happen. I was deemed an appropriate candidate, and went ahead with the consultation despite my respected pain management physician telling me not to have anything to do with this clinic. I wish I would have listened to him, but I was so desperate to be out of pain. I talked to a care specialist, who assured me several times that we would pay nothing more than the procedure cost of $2,400.00, with the deposit of $250.00. I called my insurance company, was informed that they were out of network and would only pay 40%.

I called the care specialist after hearing this (as the insurance company had no records that LSI called them to check benefits, even though they had told me they had), and she again reassured me that all we would be responsible for was the $2,400.00, that they would "eat" the cost that insurance did not cover as they were trusting their estimates on what would be covered. So, we made travel arrangements, made sure our childcare was covered for the week we would be gone, and took off from work. We traveled all the way to Florida. The first three days were all testing, mostly injections that were supposed to simulate what it might feel like following the surgery. There was a lot of sitting around and waiting, but we expected that as we were there for that. The staff, facility and doctors were all very kind and caring, and I felt taken care of. The hotel on the campus was also nice. I was super hopeful.

The day before the surgery we met with the financial person, who sat down with us and again reassured us that the $2,400.00 she was collecting would be all that would be owed. I am a doctor and bill insurance on a daily basis, so I really wanted to make sure this was all on the up and up and clarified multiple times with everyone. My husband and I both understood this was all we were to pay. The day before the surgery we met with a surgeon who was abrasive and wouldn't answer our questions, or listen to us at all. He simply said I wasn't a candidate and got up and walked out. We expressed our confusion and surprise to the nurse, and were then given a different doctor who went over what he saw as our options. I was assigned to Dr. ** for the actual surgery, and that was confirmed for two days later. We extended our trip. I was hopeful.

The morning of the surgery we met Dr. ** for the first time and he was funny, personable and very talented. The nurses were kind, got the IV in the first time, and we were treated well. The recovery was great -- who wouldn't want to recover next to a pool in Florida? I was in no pain for the first time in years, and I was surrounded by other people who had all had surgery and were feeling no pain as well. We made it home, and in a few weeks the surgical ** and medications all wore off and now I was back in pain. A different pain, but still a ton of pain. I had some right to left range of motion back, but I could no longer look up and down. I let the spine line know, but was told to take huge amounts of **, physical therapy, not to move my head during the day (?!?) and to call back in 7-10 days. Well, at the end of that 10 days I received a bill for $39,600.00.

I was surprised, but figured it was because all of the insurance had not come through or they had not forgiven everything yet, as had been promised. So I let it sit. Two weeks later I received another bill stating that payment was due upon receipt. So I called LSI to discuss this with them, sure it was just a mistake. I was told that my insurance only paid 40% (yes, I know that, that's why I confirmed beforehand this would not be an issue), and that I had to pay the other 60%, which, coincidentally was only $400.00 less than what my out of pocket maximum is for out of network facilities. Hmmm... So I explained my situation, told her that I had been told over and over again by multiple people that this was all I would have to pay, and that I would not be paying this bill. She told me not paying was my right, but that she would investigate by going through the emails and recorded phone calls.

So far she has gone through the emails and states she sees nothing that promises the $2,400.00 would be the only thing I would have to pay. I have no idea what she is going to "hear" on the phone call recordings, but I know darn well I was crystal clear because we could have stayed here and had traditional surgery for free (having met our deductible already for the year). So now I am waiting for them to resolve this, am hoping for the best, but do not have high hopes. It's too bad because the staff and surgeon were very kind, but the billing practices, aftercare follow through and deception suck. I would never, ever recommend this place to anyone due to their deception. This is not how you run a business or treat people who are in pain and looking for resolution.

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213 people found this review helpful
Rated with 5 stars
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Verified Reviewer Verified Buyer
Original review: Feb. 28, 2018

I only have good things to say about Laser Spine Institute! They helped me when I couldn't get physicians near me to listen. They worked me every step of the way and I will never forget all they did to help me!

26 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 20, 2018

I went to LSI Cleveland after the recommendation from a USMC veteran. I am also prior service active duty Marine. I read the reviews, some good and some bad, but took my source into consideration. I had X-rays and an MRI in early November of 2017 and surgery at L4/L5 in December of 2017. My first indication that I was going to have problems was when I was told my surgery in Ohio would be $12,000 but if I went to Philadelphia it would be $1,200. Their explanation was it was due to "insurance" differences state to state and it sounded convincing. I went to Philadelphia for their "5 Day Experience". Most of the 5 days I spent in the waiting room with the appointment times behind in several instances for hours.

Two physicians, I had direct contact with at LSI PA were downright abrasive. I complained to staff in PA who said they would address my concerns with managers. I did receive one follow-up phone call who told me one of the physicians "was no longer with the company". My surgery resolved one pain I had but created a new pain that I didn't have prior to my surgery. It's been over 8 weeks now and I've made several phone calls to discuss my symptoms with the "Spine Line". Twice they prescribed medications that had no noticeable effect on my pain. I requested a follow-up evaluation to discuss the new onset of symptoms and LSI CLE requested I have another set of x-rays done and another MRI. It was reviewed (very briefly) by the surgeon at LSI CLE who said he saw nothing "new" and recommended I see a pain management doctor for this new pain.

The scheduling staff came back, wrote my name on a scrap piece of paper with my phone number and said they would call me to set up and appointment. After a week with no communication from LSI I called to see what the status of my referral was. LSI took 2 more days to call me back to tell me the scheduling staff member was "off sick" and didn't schedule my referral appointment. MY experience with LSI was not a positive experience. It was frustrating and stressful from start to finish. The procedure did solve one pain but it caused another pain in my opinion. LSI referring me now to another physician, to me, means they are unwilling to attempt to diagnose or treat the symptoms they caused.

Their marketing is great. Their service and delivery on those marketing promises are lacking. The insurance billing is deceptive at best but that practice is shared with the insurance companies. I'm guessing I will see some huge medical bills start to trickle in any day now. I can deal with those I guess as I try to find another physician to try to address my back problem - the new one I have included. I certainly CANNOT recommend using Laser Spine Institute to anyone.

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239 people found this review helpful
Resolved outside ConsumerAffairs
Verified Reviewer
Original review: Feb. 19, 2018

I am 11 weeks post op and I still have some issues with my back and the Doctor responses is that I probably need to go more surgery which sucks. The worst part is that I was led to believe that my insurance was going to cover all and came to realize later that it was billed under out of network which has way less coverage and that every little service I got at LSI, I received a huge bill for it as well. I feel so stupid to have fallen into that. I should have demanded a an approximate cost for the surgery and cost for services related. Even though, at some point they mentioned out-of network, I had little knowledge how that works and today I have a huge bill that it is going to be almost impossible to pay off. They told me that it is what it is and that is a normal practice to get charged for everything. The worst part is that this did not address my problem nor help me, yet LSI they wanted me to come for more test, etc. and pay them more money.

Because they are out of network, they can charge anything they want. For example, the brace they give you after the surgery it is price $3200??? Wth? They also charged me for initial doctor setup $400, and so forth. I also had a couple of issues with the intake that caused me some headaches. Perhaps, the most noticeable was the day before of the surgery where we met with the admin person who was very rude. We were almost ready to walk out of there but for some reason we decided to continue. People should be provided with an approximate cost of services including the surgery which I was never provided one. Today, I regret my decision, not only I did not get better but I have a huge bill to pay.

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172 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 1, 2018

I was treated with ultimate care. This was my 2nd operation with Laser LSI. As a result I can function without pain. The LSI staff Sped up my surgery schedule so that my insurance would cover the cost of the procedure. WE are spreading the word in our community of LSI.

39 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 31, 2018

The reason for myself and my attending partner Hedy as nurse to attend LSI Tampa was due to the fact that Canada do not have Laser surgery (non invasive) available in Canada and the wait for 'open' surgery is 12-18 months in Nova Scotia. On arrival we were so impressed, first with the building and then by the attentive staff. Every sequence was checked and double checked to avoid any mistakes. The whole procedure in definite steps was first class including the 'Clean Wipes' for the evening before surgery and again on the day of surgery to avoid any contamination.

Surgery by Dr. Jon ** was perfect, just six small holes in my back and one hour after waking up I walked out of the building to the Garden Hilton next door. Since returning home we have had 7 follow ups from LSI and in each case giving information as to what I might try next e.g. the last call suggested I tried the gym using certain items there to build up muscle etc. Both myself and Hedy have only the very best to tell our friends of the success we had at the LSI and we certainly recommend anyone with back/spine pain to at least contact LSI and get more information. Again, thank you for all you have done to put me back on my feet! Wonderful.

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54 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 30, 2018

I went to Laser Spine with debilitating pain in my lower back that radiated down my left leg. It has been 3 months since my surgery and I am 96 percent pain free. I'm sure as I continue to heal even that number will improve. I would highly recommend LSI to anyone who has severe back pain to at least go for the consultation. It has definitely improved my quality of life. I am a 65 yr old female.

52 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 30, 2018

From the initial consultation, through the whole process of pre-surgery through to the end including the post checks of progress was amazing. I could not have asked for or received anything better or of higher caliber treatment. Dr. ** who performed the surgery was amazing along with all the nurses and surgical staff. The office staff from walking into the reception area to the last visit there were also caring and so helpful. Thank you for being able to walk out of surgery with both disc surgeries pain free.

33 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 21, 2018

I retired as a firefighter/paramedic in 2010 after 34 years because of back pain. As the years went by, the pain increased. I would take pain killers to relieve the pain, but they made me extremely tired. I went to several local doctors and was told to bear the pain as long as I could and then they would do open back surgery. There was no guarantee the pain would be better after the surgery and the side effects were overwhelming to me.

My wife and I went on a tropical vacation in 2016 with friends and it was a disaster for me. A five hour flight left me in excruciating pain, even with the tropical sunshine I was miserable for the whole vacation because of my back pain. When we got home my wife saw your commercial on TV and she immediately went on your website to see if I was a candidate for the surgery and submitted the application. Less then an hour later, your representative, Rob ** called to speak to me. Rob was with us from that phone call to having the surgery scheduled at St. Louis Laser Spine Institute answering all our questions. The surgery was a huge success and I had immediate pain relief!!! THANK YOU!!!

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56 people found this review helpful
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Laser Spine Institute Company Information

Social media:
Company Name:
Laser Spine Institute
Country:
United States
Phone:
(855) 830-7217
Website:
www.LaserSpineInstitute.com
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