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On June 6, 2019 we received 4 boxes of material from this company. They claim it's the completion of an order placed in 2017, yep, 2017. I have a conversation with the GM back in 2018 about a similar incident. We settled that issue and paid half the invoice. We will not do it again this time. WATCH OUT FOR THESE PEOPLE AND DO NOT DO BUSINESS WITH THEM.
A rep from Industrial Chem Labs stopped by one of our properties a couple of months ago and offered a free sample of (2) gallons of one of their odor control products to test. A month later we received an invoice from the company for the product. We have called to discuss the issue with their billing department, but they now claim it was not a free sample. This is consistent with many other reviews about this company I have now searched through online. Do not accept product from this company. They are dishonest and seem to be using this "sales" tactic to dupe companies into paying for the products.
If you are receiving invoices from this company and you KNOW you didn't order anything, don't pay. Believe the reviews regarding the rude "supervisor" Tom **. Believe the reviews that say they have canceled and keep getting products. Lucky for my company, we record our conversations.
I work at a property management company and somehow Industrial Chem Labs have been sending products to one of the properties that we manage without our consent and billing invoices to us annually for sewer cleaning products. I spoke with our onsite manager and she said that she did not place the orders. She states that the company sends products to our premises. I'm not sure why this company is still in business; they need to be reported to the Better Business Bureau.
We received a container of concrete cleaner which we did not buy. I tried to send the product back and Amanda ** was extremely rude and so was a guy by the name of Steven. I screamed, and yelled at the top of his voice and they are refusing to give us our money back. I have reported them.
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This is a fraudulent company. They send product and invoices without approval. They keep sending us product and they won't stop contacting us. Their sales team calls the hotel first and gets the info on who is the manager so when they send it, they can say they spoke to whomever that they got approval. THEY ARE SCAMMERS!!!!
I am the business manager of a small apartment community in the Salt Lake City area. We recently received a package in the mail from this company, inside of which was a rather large container labeled 'SEWER CLEANER' and an invoice written for $306.06. Interestingly enough, the included invoice billed us for '6 gallons - Cherry Odor Control' and 'Shipping and Handling'. I asked my maintenance team for clarity on what was purchased and it was determined that this was a mistake, so I agreed to look into it.
That same day (Thursday) at around 5:00 PM MST I contacted the phone number listed on the invoice. The customer service department answered and told me I had called too late in the day, and that everyone who would be able to help me had gone home. I agreed to call back the next day. The next day (Friday) at around 3:00 PM MST I contacted them again. The customer service department answered and told me that I had called too late in the day again. I asked her what time I should call back, and she advised for Monday before 4:00 PM EST (which was 2:00 PM MST) - I pleasantly agreed to do so.
I ended up calling them back on Tuesday morning at around 8:30 AM MST (10:30 AM EST), my call was answered by customer service who asked me what I was calling for, then transferred me to our 'sales rep' named Shawn **. I didn't even have a chance to explain to Mr. Shawn ** my concerns before he started going off about how he and I had spoken approximately 1-month ago, mid-day, and that he had mentioned 2 previous managers had routinely ordered this supplies and that I had agreed to do the same. I had to cut him off mid-sentence to try to explain my case, but he insisted on continuing to speak as if my inquisition and need of clarity did not matter because apparently, I had agreed to this purchase already. I cut him off again to inform him that I felt he was being very unprofessional which he responded to by saying I was being rude, so I hung up... because what?
I took a moment to breathe, called my maintenance supervisor into my office for backup on my next call to them, then called back immediately. The customer service rep answered the phone again on my next and final call in. She asked what I was calling for, then agreed to transfer me to my sales rep. I asked to speak with a different person because my sales rep had yelled at me during our previous encounter. She said I had no other choice but to speak with him because he over-sees my account.
While waiting on my 45-second hold, I pulled my phone out to record. Shawn ** soon answered, and our one-sided conversation went exactly like this, "Hey, unfortunately, you can have your boss call me now because I wasn't screaming at you. I was giving you facts but you didn't want to hear anything else other than that, so have someone else call me now." Will do, Shawn. If you are have read my review, I am sure you've been thrown through the dirt by this company as well. Best of luck to you.
A man from Industrial Chem Labs had been calling our office (Apartment Community) for months asking for the manager who used to work here. When we finally said that she was no longer here, he started asking for the Maintenance Supervisor (he did not have his name, just referred to him as the Maintenance Supervisor). We of course do not give out cell phone numbers so we asked to take a message. The man calling would never leave any contact info but instead would just call back a week or two later.
Early December 2018, we received a packaged from them and it was addressed to the old manager. I (current manager) opened it and saw that it was sewer cleaner from Industrial Chem Labs so I called the previous manager and asked if she had ordered it. She did not. I called the number listed on the invoice for a month and a half, left countless messages but never heard back from anyone. I was able to find an email address so I sent an email and about 3 weeks later, I get a call from their office.
The man I spoke to told me that the previous manager ordered the product back in August 2018 but it accidentally got left at their facility (hence why we received it in December). I asked him if I could return the product as it wasn't needed nor was it ordered by anyone here, he said no. He argued a bit and said that our community had ordered this product many times. I asked when and how often and he said 2 or 3 times. I then asked for a statement of our account and he said sure, he'd ask the girls to send it to me tomorrow. I tried to ask the question, "why not today" but he immediately cut me off and said "okay, thanks, bye." This needs to be stopped!!! I do hope that something is done so that this company cannot continue to scam people and businesses.
I am the manager for a small apartment complex. My maintenance supervisor was called multiple times by someone claiming to want to ship him a free sample of some sewer cleaner. The maintenance supervisor told him three times that he was not interested, and finally, on the fourth call, acquiesced. The shipment was sent, and it turned out to be a worthless product. Today, I receive an invoice for $87.25 for the product, and $21.36 for shipping and handling. I call the company so I could calmly and politely address what I (naively, at that time) thought was a simple mistake. I asked to speak with the A/R team, but the receptionist asked why. I explained what happened, and her first response was, "He was not told it would be free." I said, "Yes, he was told that. I need to speak with someone about the invoice I received, which I assume was a mistake."
She transferred me to our account rep, who was out sick, but Tim, the "supervisor," answered. I again explained what happened, and he also said they don't use the word free. He went on to say that he had been standing right there during the phone call and remembered every detail and the word "free" or "complimentary" was never used. I told him that I was, in fact, looking at about 400 similar reviews online stating exactly what happened to us - that they would send a free sample and then send an invoice.
Anyhow, I told him the same thing my maintenance supervisor told him while I was, in fact, standing right there - which is that you must be an approved vendor with an approved purchase order to invoice the company for any product or service, and therefore, this invoice would not be paid. He started mocking me and telling me what an unpleasant woman I was, even though, up until that point, I had been nothing but patient. I asked him to play the recording for me, then, of the conversation, since I'd only heard what happened on our end. He told me I must be deaf or stupid because he didn't say the conversation was recorded, only that he was listening on the phone that day. I told him he would not be getting paid, left him a choicely-worded personal review, and hung up. Good luck, guys. You can't scam legitimate businesses out of money. I'd rather spend eight times as much in court if I have to.
A year ago, I was contacted by one of their sales person. He convinced me to agree for a sample shipment and If I liked the product, I can order more. Next thing I know, they kept sending me shipments after shipments. I called and emailed them to ask them to stop. They did not stop and kept sending me invoices. I called and got transferred to some guy there who claims that he is the manager and he has no supervisor but he is not the owner of the company. He started yelling at me and asked me, "who is your boss?!!?" He was trying to threaten me and scare me into paying the invoice. We got into a yelling match. I just wanted to see how far he would go and what kind of "customer service" this company has. It's obviously a scam and I told him he can contact our company lawyers if he wants to pursue this. Stay away from this company!!
This company is a scam! They are very rude. The company reached out to our company and told us they would send us a sample, however that is not what we recieved. They sent 2 gallons of concrete cleaner that I did not order. It took 2 weeks of me calling before I was able to actually speak to someone about it which happened to be the salesman Brandon **. In the conversation between himself, his supposed supervisor and myself they were supposed to call me back the very next day. Guess what... No return call! SO I called again finally got to talk with a supervisor names Frank... Frank must be the "NICE GUY" of the scam who don't want to have to deal with the angry callbacks.
Frank was super nice about it and promised me they would have the product picked up and there would be no charge. 2 weeks pass the product is still here. I call again today and ask for Frank. NOPE I GOT A JERK NAMED RALPH who I assume because I am a female he that he thought I would be stupid and fall for everything. He called me a liar without actually using the word. He said "I'm not calling you a liar but what your saying is not true." It's a good thing that I try to be as professional as possible because I really wanted to respond a lot worse than I did. My advice is if they send you a product you didn't order keep it and don't pay them. They will refuse to accept the product anyway or that's what RALPH said... This business should really be reported. Think I might do that. I think a good investigation might do them some good.
This was ordered by the past owner of our business who had a stroke during the transfer of ownership. He was lied to on the phone and hustled into buying this. We paid two bills in "good faith" not even wanting this product because they would not reverse, nor accept the product back through the mail. Then I called and asked them to cancel it, which they assured me they did. Well, then another and another bill came. The customer service people were very rude. The lady who answers the phone transferred me to a man who said the man who originally took this order was busy having a seizure. He told me he also did not have time to address my concerns of continuing to get a bill for a product for this business that wasn't even ordered by us, BECAUSE HE WAS BUSY RUNNING A MULTI MILLION DOLLAR COMPANY.
When you get irritated because they tell you that they cannot do anything to help you rectify this situation they get very rude and tell you they cannot speak to you and hang up. Then when I called back she said they would "work with me on settling with a lesser amount due!!!" Unreal. We paid them two times for a product we did not use, and did not even receive the 2nd supposed shipment, they would not take the first one back, then they continued to bill us, without any further product coming. By far the worst company I have ever encountered. SCAM SCAM SCAM.
Our business was contacted by a man from Industrial Chem Labs and asked for the maintenance engineers name and offers a free sample. Then a big box is delivered with a hefty $$$ invoice. Unable to contact or if do make contact, no way to return shipment or get anyone to resolve this. A total SCAM! Read up on BBB alert and Consumer Affairs reviews for all this "so called" company does to so many legitimate businesses. THIS NEEDS TO STOP! Have relied on these both organizations to put a stop to unethical, dishonest practices. Please do something to put an end to it, once and for all!
They called our office and said they wanted to send Eliminator us which we ordered in the past. Our personnel said he was not authorized to approve this so he took their name and number down and left it on my desk. I called and told them that we did not want anything. That same week we received in the mail two gallon of Eliminator and a bill for $161.00 (I don't think they are even legally allowed to mail such a chemical), which I will not pay. I called and let them know that we will not be paying for it since we did not order it. And if they want it back they can pick it up or send us a mailing return slip.
Second time our business has been contacted. Sent product both times. When I discussed this with my employees they stated that the person contacting them made it sound like our company had ordered from them before. One employee said she thought it was a sample. I contacted them and said they would not take it back because I was not the one that ordered it. I am the owner. A second shipment of the same carpet cleaner showed up and I called again. I was told that it was the second half of the order. I was told that the employee was contacted about the second shipment. The day they said they talked to the employee the employee wasn't even at work that day.
The so called supervisor is unreasonable, rude and called me and my employees liars. Said I had an invoice from 2017. The invoice is from the second shipment of carpet cleaner which they refuse to take back. Hopefully something will be done about this so called company soon. After talking with the so called supervisor today I decided to look them up. So glad I did. Confirms my suspicions. Sounds like all the reviewers are on the same page.
This is the second time I have been contacted by "Chem Labs." Very rude individual who did not want to tell me who they were with. When I finally got the name of his company, I said, "Is this a company?" He said, "No, it's my name" and hung up. The last time, he was an even bigger jerk, trying to sell me some weed killer. He hung up on me then, too, when he realized he wasn't getting anywhere. Don't fall for their scam! I'd buy a timeshare before I'd buy anything from them.
We got a call from them saying they would send us a sample of product out and it wouldn't cost a thing. Then I called them to have it returned and I got a female the 1st time I called. Then I called back a 2nd time and got a guy. I told him at that time after receiving a bill from them that the company wouldn't use the products. He started screaming at me saying how we ordered it and how he wasn't gonna take it back. Told me I was a liar and that I needed to pay the bill and just deal with it. They are scammers and liars and they need to have their license removed.
We were originally talked into the purchase of 10 gallons of disinfectant (salesman stated was a minimum amount to order) 2 years ago. The product did not meet its requirements, and we declined any further shipments when contacted last spring. The company shipped another gallon last spring, regardless, and when finally contacted by our business upon receipt (after multiple attempts on our part) they stated they would not accept it as a return and we're responsible for the bill, whether it was requested or not. Another "past due" bill arrived today, 7 months later, and when the company was contacted, the self-proclaimed general manager stated to me that I am responsible for the billing because my employee was rude to him when he said he wouldn't allowed the unauthorized shipment to be returned. But if I paid a $60 (extortion) fee he would let it go. Be very cautious when approached by this company!
Just like every other review here, this company is full of scammers. The exact same experience happened to me and my staff. They send you a product to try, then a few months later send you more and tell you that you ordered it. Or one of your staff ordered it. They are liars and scammers, and the guy I spoke to on the phone is one of the rudest people I have ever spoken to. He even swore at me on the phone. Don't have anything to do with this company or the people that work for it. And did anyone send the product back to them? What was the result?
I received an phone call from Tom, a rep at Industrial Chem Labs. I am a Property Manager and was introduced to a concrete cleaner at an introductory price of 2 Gallons for a special price of $49.95 a gallon, but I had to buy 2 gallons. Then they called 2 months later and have attempted to scam me and said that only half my order was sent and the other 2 bottles were coming. I did not order that and told him that Tom that is not what we agreed on, he said yes it was and sent them anyways. Yet this time he sent 4 bottles at $200 and then said our agreement was for 6 bottles after I called him. I have closed up the box and sent it back as a refused order. I dare them to try to say anything otherwise.
After receiving the 4 other bottles, I recorded every conversation we had from that point. If you can see all 145 reviews they are all the same with the same issues. This company is scamming people left and right and a CLASS ACTION SUIT NEEDS TO BE FILED TO STOP THEIR SHADY BUSINESS TRANSACTIONS!! The way that I was spoke to by their reps and managers was the worst. Spoke to me as if I was stupid. As if I would not remember what we discussed and I would NEVER Agree to a $300 order. AVOID this company, do NOT ORDER, agree to anything. 145 reviews tell the truth, not all of them can be making up the same thing, same issue. Very Unprofessional and this will end up in a class action suit and Industrial Chem Labs/Industrial Services will be shut down!!!
We have received a container that is supposed sewer cleaner. Our office does not perform maintenance and we do not order materials of any kind. In March, Ariel ** who a brand new employee received a call from some man that said he was confirming the delivery address for the company for something Hayden ** had ordered. She gave him the address. She did not know the man, nor the company or anything else. The sewer cleaner or whatever it is is sitting in the middle of our office. We called today and told them to have it picked up as we did not order it and we did not want it, that we do not use it. Some man who said his name was larry ** said they were not having it picked up and that the invoice is due. This is an act of FRAUD.
DON'T receive any of the packages that these guys send you! They only have a small shipping label on it and the box has nothing else written on it (very sneaky).
Just like everyone else on this blog they will automatic not take back their packages and force you to pay the invoice if they send you one. I NEVER ordered anything from them and they are very sneaky. The main person I spoke with is RALPH. He is extremely RUDE and doesn't care what you have to say... Be warned! I work for a big brand hotel and I have never experience this kind of service. It is a SCAM and they force you to pay for something you didn't order. I contact our legal department and they are going to take actions.
I have relatively the same complaint as everyone else here. I am the Property Manager for a Section 8 Complex. I received a box and thought it to be a condenser motor, so I accepted it and thought nothing of it. The next morning the Maintenance Lead opened the box to advise that it was not a motor but was a bucket from Industrial Chem Labs. So I called the number on their website and spoke with Jennifer who transferred me to "LARRY **". During our conversation, I advised that a box had been received and I needed to place a return. He said, "No, no, no... (my Assistant's name) spoke to me and approved that order when she scheduled a site visit!"
I then told "Larry" that I know she would not do that because ALL purchases are made by me ONLY and have to be authorized by me... he then got upset and said, "Well if you are going to call me a LIAR this conversation is over!!!" and hung up. I called back and got Jennifer again. I explained that all I want to do is return their product and I want to speak to "Larry's Supervisor" and she transferred me to "RALPH" - The Floor Manager. I advised that I just wanted to return their product since they are not set up as a vendor for this property and cannot be paid. He advised that my Assistant authorized the order. I explained the same thing to "Ralph" that I did to "Larry"... he then told me there would be a 10% restocking fee. I told him I would PAY NO SUCH THING! I did not order their product, I did not authorize the purchase of their product and they needed to get it.
He kept repeating that My Assistant ordered it though (which is a BOLD FACE LIE). During this conversation... these two imbeciles are making walkie talkie noises and pretending that "Ralph" is being called. When I told him that it was rude to take a call and have that happening, he explained that he had walkie talkie near the phone. I told him that his attention should be solely on this conversation and he could either turn the volume down or off. I told "Ralph" that he was worse than "Larry"!!! UNSCRUPULOUS, DISHONEST and RUDE. It is a shame that people like this and companies with these practices are still in operation!!! TRYING my LAST CHRISTIAN NERVE... I am waiting for your site visit so you can take your box back with you, because it sure isn't going to grow legs and walk back!!!
I am the Manager of an apartment complex in Chandler, AZ. Back in January 2017 I received a call from a gentleman by the name of Chris ** from Industrial Chem Labs asking if we wanted to try out their “concrete and asphalt cleaner” on our newly paved parking area. I was told that we would receive a free sample of the product along with a catalog, so that we could try it out and if we wanted more we could order it. In a short period of time I soon received a shipment containing 2 gallons of the cleaner and a bill for $131.11. No problem… I paid the bill and set the cleaner aside until we could get an opportunity to use it, thinking that was that.
A couple of weeks later I received another shipment of 4 gallons and, of course, another bill, this time for $249.06, which we also paid for. After contacting the company, I was told that Chris had suffered injury in an automobile accident and that I would not be able to talk to him, and that the 4-gallon shipment was part of the first order. It was funny to me that Chip's voice sounded exactly like Chris', so I let Chris (AKA “Chip”) know, our apartment complex is not that large and is privately owned – we have 34 apartments on 2½ acres of land with only about 900 sq. ft. of parking area and just about the same amount of area covered by concrete sidewalk. Needless to say, the six gallons of cleaner was more than enough as a “sample” to try out (1 or 2 gallons as a sample would have been adequate for our needs), but then something else happened.
Last week we received another shipment of 6 gallons of cleaner that we did not order, and which, after talking with “Chip” (who was actually Chris **, if that was even his real name), he promised to not send any more product out (this has yet to be seen). I then paid UPS $103.99 in shipping fees and sent back their 6 gallons of product. I never made any arrangements or signed any contracts telling anyone from Industrial Chem Labs to send us this cleaner on a weekly/monthly basis. I am not very happy about the way that this company does business, as they are quite unprofessional in their approach and seem to have no conscience and no remorse about deceiving their customers. After reading many of the similar complaints about this company on the ConsumerAffairs Website, I am in total agreement that this company should be shut down due to their unscrupulous business practices.
This company is dishonest with their sales strategy. They will call you as if someone there at your business has been using their services. Then they will ask for your name and are you still located at the same address. They will talk about their products and tell you that they will send you a free sample and bill you later if you like the product. I told them that I would have to get back with them, because all purchases has to go through my managing agent. The guy sent the stuff anyway. Someone called again about the order has been sent and I told them that I didn’t order anything. The box arrived and was left at the door. I called them and told them that I did not ask for this product and their sales rep lied to my face and said “Yes you did.” That was a dishonest lie and not professional trying to make me own up to something that I didn't order.
Then I called to dispute the package sent, only to be rerouted to the same guy by the secretary. They use your invoice number to send you to the same rude salesman that sent you the package involuntarily. He would not give me another person to talk to. He said he is the general manager and whatever complaint goes to him, Chip **, if that's his real name. He started mocking me saying “Oh well. Whether you like it or not.” then kept saying "blah blah blah yeah yeah yeah. Just pay the invoice." he said. Then he said we’ll pay to send it back and he would throw the invoice away which I can't believe anything he says. I am not going to spend 24 dollars to send a package I didn't order. I just want a return label to give them their product back and never to be called from this company again in the future.
Got a call saying they were a major brand motel vendor (which they are not). Asked if we used carpet cleaner, said they had samples and a catalog to send us, never mentioned an amount. Sent us the product and a bill. Will not take the product back. Says they told us an amount on the phone conversations (which they did not) and the sale was final, cannot return it.
Industrial Chem Labs also called me at my place of work, offered a sample of odor control product, said he would call me back in thirty days to see what I thought. Then I get 2 gallon bottles of odor control that I did not order, they are giving me the run around about the return and are trying to make me pay for something that not only did I not order, the product does not work as stated. I am very unhappy and will not pay to be scammed when I can do that for free.
My story is just like everyone else's. We're a non-profit historic church cemetery with few funds. I told him we don't have any funds and was told he would send a free sample of monument cleaner. Two gallons of product appeared with an invoice following. I got no satisfaction from phone calls. I never talk to phone cold calls, but somehow I got conned; very charming and personable and sympathetic to our situation. I'll never do it again. I just wish I'd checked out the company before I got suckered in. I have found that the product is just like any other clear blue generic cleaner. Mine has a "Monument Cleaner" label, but no ingredients list. I'm sure that they just change the label for whatever product they claim it to be. I've learned my lesson, especially since I had to personally pay for this because the church doesn't have funds for this. I wish I could give it zero stars.
Many of us have the same complaint about receiving product we did not order. Has anybody gone any further than just writing a bad review? They are actually threatening to ruin my credit for not paying them.
Salesman called me stating he had a really good drain cleaner. I told him repeatedly we don't use and don't need it. I NEVER placed an order. A few days later a box arrives with drain cleaner. I called the company, the rep said his name was FRANK. Clearly he uses a different name every time yelled in the phone that it was ordered and then hung up the phone. I am sending it back and tried to call again, with no success.
Industrial Chem Labs Company Information
- Company Name:
- Industrial Chemicals