Consumer Complaints and Reviews
I'm 72 and have never went to such a poorly run dental office. I was told clearly that dental insurance would cover everything I needed done if I just paid them 1300.00 dollars. Over a month later, a new lady called and said nothing was covered by my insurance, then would never return my calls or give me any more information except that I still owed them money, though they had done nothing for me. I made an appointment to see the implant doctor I had seen and when I'm in the dental chair, a new dentist walked in and gave me different description of what I needed done and no other options. They keep sending me bills and refuse to return my $800. My social security is $ 763 a month so it is an awful experience for me!
My husband and I went to Desert Crossing Dental 2 weeks ago. We paid for 2 crowns and filling for $1000. My husband's crown came out... They never fixed it. They asked us for deep cleaning at $750 each. After we said we cannot pay that much, they suggested $150 each if we need such a treatment... Please be honest about what should be done. I felt like I have been to a bad car dealer. I had deep cleaning before but we never paid. We have pretty good coverage by METLIFE. Wow, what an experience. I went to another dentist and he told me what a scam it is.
I don't even know where to begin with this place. I had a lot of work done and decided to go to another dental office. The new dentist noticed poor work done by the previous office dentist at Desert Crossing Dental. She noticed a bridge was done wrong and two crowns done incorrectly. This caused damage to my gums which resulted in seeing a periodontist for a bone graft and implants due to the infection. After complaining to this office and contacting my insurance company of the shoddy work, the office decided to fix their mess at no charge to me. However, this has taken its toll on me having to miss work and most recently, some paperwork was messed up. And now, they had to reschedule me so now I have to miss more time off work. I would not recommend this place to anyone. They are so unorganized and do poor work. Stay away from this office.
Well, I had a little discomfort coming from what I thought was my wisdom teeth so I decided to schedule an appointment. From that point, it was explained to me that removing all four teeth would be my best bet. So believing what was explained to me, I did it or they did it. They removed my wisdom teeth and the assistant said we had to cut more then we thought. Once I was told this, I felt a little unsure of what took place. I'm not a professional in the field of dentistry and if I was I wouldn't be here! So after all that cavity popped up that wasn't discovered in my initial inspection but it's here now so I asked could the discomfort I was feeling have just been that cavity since the cavity is in the area where the pain was and still coming from. They said that they went on what I said about my wisdom teeth giving me pain. No, I'm not a doctor nor do I play one in real life but that statement going by what I said is the wrong answer.
I continued to have issues and now, I was up for a root canal with a crown and before this was completed, cleaning was recommended as soon as possible. To me this seems like a dollar hungry office with a very confused staff upfront. To top it off, the staff is very unprofessional with one another. Now, for clarification once I received my crown, I'm done here and don't recommend this office or its unprofessional staff to anyone. One more thing to add, they told a different story to someone than what was told to me basically they covered their asses and had no idea that when I was in the back room, my husband was in front and heard everything. A staff member flat out lied to someone who questioned what happen to me and other concerns with charging double for medicine/medication needed for recovery. The list can go on and on. I am still having pain and discomfort, rescheduling appointments due to miscommunication amongst staff, crown coming off and missing work.
This dental group had an introductory offer of $39 for new patients. It was supposed to include x-rays, complete examination by a dentist and a general cleaning. At my first appointment, I was handed a price list of all their individual services. These prices they said were contingent upon paying a fee of $150. If I chose not to use their plan, the costs would be close to double what was printed in the brochure. The x-ray went fine and then I was examined by the dentist, Delia **. She seemed very nice and professional.
An assistant took notes as she viewed each tooth and called out numbers which represented the condition of each tooth and surrounding gum. Most of the numbers were 5 and 6, which is a bad indication. Three is considered fine. She noted a cavity and the need to put in a crown. Also, she said I had to have each quadrant of my teeth deep cleaned due to poor condition and replace fillings.
According to the price list, the total cost amounted to close to $2,700. She wanted to do the deep cleaning right then, but I said I wanted to wait and just have the general cleaning done now according to the original offer. She could not consent to a general cleaning because they could be liable if that caused an infection, and besides no hygienist was there. I paid the $39 and made an appointment with my old dentist ten days later.
The first thing they did was to clean my teeth. That hygienist said my teeth looked great. The dentist then examined me the same way Dr. Delia ** did with an assistant recording each tooth. No teeth were above a three. There was no cavity. The fillings were fine. I did not need any crown. He said I looked great. How do you explain the vast difference between the two dentists?
How can a dentist with years of experience not detect a "cavity"? Desert Crossing is a scam operation in my opinion. The only economic damage is that I paid $39 and did not receive a general cleaning; however, had I followed their advice, I would have been scammed for close to $3,000.
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It seems that this dental office sends additional billing even after the bill is paid in full. After paying for my first visit, I received additional billing for $27.50. The office could not explain it but did nothing about it. I've received another bill for an additional $8.12 for a total of $35.62. Once again, I reported to their office with no satisfaction. I believe this practice may be some type of billing scam to get extra funds for services that have not been rendered. This is a very large clinic with several offices in Southern California. Some type of investigation should be made. I believe that if they are doing it to individual patients, then there is a possibility that all of their insurance billings may also be "padded."
Desert Crossing Dental Group Company Profile
- Company Name:
- Desert Crossing Dental Group