YRC Freight
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YRC Freight

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Last updated: Dec. 13, 2017

38 YRC Freight Consumer Reviews and Complaints

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Verified Reviewer Verified Buyer
Original review: Dec. 13, 2017

I took the day off from work without pay for my delivery that was scheduled for 12/12/2017 and confirmed by Yellow Freight Lines last week. The delivery was then reconfirmed by me calling Yellow Freight Lines on Monday. Yellow Freight Lines then called me back again on Monday and reconfirmed the delivery date and time. The delivery was confirmed 3 times but the delivery never happened. I called Yellow Freight Lines after the scheduled delivery time had expired to find out what had happened and was told the driver would be to my house in about a hour to a hour and a half and that never happened. I contacted Home Depot and they contacted Yellow Freight Line to find the trailer with my product on never left the yard.

Received a call from Yellow Freight Lines Wednesday morning (spoke to Drew) and was told the product would be delivered today before noon. I told Drew I had an appointment at 9:30 am that could not be rescheduled as it was rescheduled to accommodate the delivery that never happened from the day before. Drew then asked very rudely, "Do you want this delivered or not?" I replied, "Not this morning before noon." He then said again very rudely, "I'll pull it off the trailer. Call when you decide you want it."

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Verified Reviewer Verified Buyer
Original review: Dec. 12, 2017

I ordered a metal lathe machine on 11-30-17, it shipped YRC on 12-1-17 from Las Vegas NV heading to Oklahoma City OK to be transferred to another carrier for residential liftgate delivery. By the time estimator on the YRC website the freight should have arrived in OKC by 12-6-17. The freight left Las Vegas and went to Pico Rivera CA, sat there until 12-3 the on to Bloomington CA where it stayed until 12-8-17. It arrived in OKC on 12-9-17. As of 12-11-17 at 5:30 pm the freight still has not been transferred to the other shipper for delivery.

I will be leaving town for 2 weeks on the morning of 12-12-17 and will not have anyone available to receive the delivery. I have contacted YRC multiple times through multiple channels to discuss the need for this to be delivered no later than 12-11-17. This fact was communicated when the machine was ordered. The best advice that I was given by YRC is I could pick it up at the terminal (which is over 2 hours away and picking up a rather large 1300 pound machine) or I could ship it back. I am currently working on a storage option with the second carrier.

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Verified Reviewer
Original review: Dec. 5, 2017

I placed an order for a 10 ft Kayak on November 20, 2017 with a delivery date of November 30, 2017. It is now December 5, 2017 and still nothing! I have called numerous times and apparently my Kayak is "missing". How does someone "lose" a 10 ft, lime green kayak?!?! When I call, I get the runaround and told they are not sure what to do other than to file a claim for a missing item! They don't seem to care that this was supposed to be a Christmas gift and I spent over $200 on it!!

Verified Reviewer Verified Buyer
Original review: Nov. 20, 2017

YRC Freight is of course a huge corporation and as such, shows very little care in dealing with smaller LTL shipments. They have tracking services, which work fine, but the customer service and the attitudes from their city dispatch center are horrendous. My shipment was to be delivered on 11-13-17. It was not, and there was no communication about it. I followed it online and it was to be delivered on 11-15-17. On the 15th it went on the truck, but apparently they don't have access to Google Maps, because they discovered after it drove around on the truck all day that it was outside of their delivery area.

On the 16th, they told me it would be handed over to another shipper that could deliver it, but that they had no idea when it would be delivered. Really? They also said, if you don't like that option you can come pick it up yourself. I spoke with the staff their several times on the 16th to figure out the best option as I needed the shipment 4 days previous. I decided I would pick it up myself and told them so on 11-20-17 at 7:30 am. The staff said they would locate the shipment, move it to the front, so I could pick it up and someone would call me on Friday.

I received no call on the 17th, and when I called on my way this morning, 20th, they said my shipment wasn't where it was supposed to be and Natalie was sarcastic with me. She did tell me she would speak with her co-worker about how things work here, which was again, ZERO CUSTOMER SERVICE TO THE CUSTOMER, and told me that someone would call me back after 9 SOME TIME. As I write this, I'm sitting in Aurora, CO waiting. I've called back to let them know, but they don't care. I'm not a business owner that pretty much ever gets upset. YRC Freight has accomplished the feat of pushing me over the anger threshold today. Thanks YRC.

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Verified Reviewer Verified Buyer
Original review: Nov. 1, 2017

Trying to ship from Arizona to Guadalajara Mexico. Cargo picked up on 10/25 with delivery on 11/02. Kept calling, I was told cargo would be in Laredo out for delivery on Monday the 30th. Still no shipment received and the answer I get from Raquel "the supervisor" is that I bought "the cheapest rate". I don't consider US$2300.00 "cheap". The shipment contains machines for a Trade Show. I was never told that the rate I was buying for US$2300.00 was the "slow boat to China". I would have never signed up for that.

After arguing with Raquel (the supervisor), she said: "The shipment was sent to El Paso by mistake on our part and when El Paso realized the mistake they sent it back to Dallas. It is today in Dallas today and all I can do is tell them to get it out as soon as possible. I can't do more because you bought the cheapest rate". SO I GET TO HAVE A BOOTH AT A TRADE SHOW WITHOUT MACHINERY, I GET TO PAY FOR YRC' S MISTAKES!!!! But wait!!! Raquel offered a consolation prize: She said, "I will sign you up to get automatic updates in your email." Wow!!! Look for alternatives when shipping your freight. There are more companies out there that care about the service and take pride of providing a good service. YRC just cares to take your money, after that, you are on your own and they do whatever they feel like.

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Verified Reviewer
Original review: Oct. 31, 2017

My third and final time!!! I booked a dimensional freight quote for a shipment with them it was $127. Supposed to be a three day shipment, turned out to be almost 3 weeks. Not a problem. Two months later I get a bill for an extra $827, saying that the shipment was 120 pounds over on weight. When I called to question the weight, which was correct, they then stated the Original quote was not honored because of late pick up. When I rechecked the quote, price is actually cheaper at the heavier weight. After going through five people to try to resolve, most of them with no reply, one didn’t even have a Phone number, they then turn it over to collections. I’m done!

Verified Reviewer Verified Buyer
Original review: Oct. 30, 2017

Was called for a delivery for flooring products for a house renovation. Called on a Thursday, asked to confirm someone would be there to receive product. Called back, confirmed. Took day off to be available. Told delivery on Friday, between 9 and 5. At 5PM, no delivery. Called terminal. Told driver was in the next town, 2 miles away, would be there shortly. At 7PM, no delivery. Called terminal, told driver returned to terminal. They were not sure why he didn't deliver. Paid for contractors to sit around. Chatted/live chat with YRC web. They sent an email AND called terminal, asked that delivery be first thing Monday AND to call me. At 9.30, no call, no product. Called terminal. Told that "They hadn't read the email from Friday, that the product was on another truck, delivery between 12 and 2."

Furious, I asked why they lied about the Friday delivery, and why should I believe them now? Was told YRC didn't lie to me. Um, OK. You told me between 9 and 5. Was that true? Well, NO. Did it come in a "few minutes" as the truck was 2 miles away? NO. So, when I then asked again, if you were told something that wasn't the truth, is that then a lie? Interestingly, the answer was then "yes." Still no product, still paying contractors to sit around. AVOID THESE SCAMMERS at all costs. They do NOT care about customers.

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Verified Reviewer
Original review: Oct. 24, 2017

Picked up a crate in Idaho on Oct 12. On Oct 23, the tracking information stated that it would be delivered on Oct 24. Checked on Oct 24, and the tracking information said it would be here on Oct 26. I cannot wait to check on Oct 26 to see when it will be delivered. When I called them, they gave me their no guarantee on delivery time disclaimer. I did not schedule this shipment from the beginning and will not willingly schedule any shipment with them on my company's dime.

Verified Reviewer
Original review: Oct. 19, 2017

YRC recently made a new rule! They will not drive their truck unto private property! That means they will not enter your driveway even if there are no obstructions! They want to unload out on the road, and you will need to somehow get your shipment into the building. (In my case, a few hundred feet away. Carry it all in by hand, dude! 4 skids of stuff!) I consider this totally unacceptable delivery. Now you know. Don't use YRC! If you do, the problems are your fault.

Verified Reviewer Verified Buyer
Original review: Oct. 5, 2017

I purchase a wide range of product from various distributors. Whenever I see YRC, I cringe knowing that the product will be stuck on the dock and no one will return phone calls. Recently an otherwise reputable distributor decided to utilize YRC on one of my shipments that had a critical time frame of less than 4 days. 2 weeks and several phone calls from both myself and the distributor later and we still do not have the product. Whenever you speak to the dispatcher the dispatcher will transfer you to their "clerk" which appears to be a voicemail that never gets checked. Truly the most awful LTL freight company I have ever seen. Many excuses are given by customer service but there will never.

Verified Reviewer
Original review: Sept. 14, 2017

We manufacture and ship pallets of canoe oars (oars shipped one pair/custom box {8.25" x 3.25" X 42"}, five boxes per staggered layer, 20 layers per plastic wrapped skid, each skid overall measures 42 inches x 42 inches x 70, 8 lbs per cubic foot at NMFC class 85) going to California for about $235.00 each shipment for the last 6 months and have had at least five issues via direct YRC and third party logistics freight companies regarding a class change to Class 150 at the Kansas City hub for rate hike from $2235.00 to almost $600.00 per shipment.

Photos of shipment on our dock, weight from our certified scale and signature of pick-up driver confirms shipment. When the shipment hits Kansas City Hub for freight break to California, it is routinely 'measured by laser'. We have received photos of our skid on the KC facility and wonder-of-wonders a piece of handy rectangular cardboard has been placed on angle on the top of the skid which skews the laser reading to less than 8lb per cu ft. changing the class. Once was an anomaly, three, four times is beyond coincidence!

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Verified Reviewer Verified Buyer
Original review: Sept. 8, 2017

AWFUL Customer Service! There is no surprise that everywhere I look YRC Freight has terrible reviews. I rarely take the time to formally complain but today was absolutely ridiculous. I work for a television station and we get shipments on at least a weekly basis. The driver delivering four 12 foot trusses today complained about backing into a large gate on our commercial property with a truck half the size of other delivery drivers who do so without one complaint or issue. Then once we assured him he could do it, he complained and huffed about there not being adequate loading docks. He then shuffled the trusses to the end of the truck, refused to take them out and made two of our employees, one an almost 70 year old man get up and remove them from his truck.

Yes, he refused to even remove the merchandise from HIS delivery truck! I then called the company to inquire and they said it is at the driver's discretion and choice if they want to help with merchandise. I have never heard of this! We receive shipments of large items ALL the time and have helped people when need it, but have NEVER had a deliverer refuse to assist in the delivery. The man on the phone was not rude but completely unapologetic and didn't care one bit. Stay away from this company!

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Verified Reviewer
Original review: Aug. 7, 2017

Shipped three crate, they lost one, we had additional expenses to recreate items in the lost crate, then on the second move they found the crate and the other crates when moved to the second stop, they did not honor their previously issued rate quote... I have been in this business of shipping things for 40 years and this company will never see my freight again.

Verified Buyer
Original review: July 28, 2017

How does this company stay in business? From the spa company… "your cover has been shipped on July 19 via Yellow freight tracking number **. Once the cover arrives in your area (1-5 business days) someone from the company will be in touch to schedule an appointment.” Estimate DELIVERY date according to YRC tracking 7/26... that is a Wednesday. On Thursday I call and she says do I want it Friday or next week!!?? I stipulate Friday. She guesses between 9 and noon. Do I want a half hour notice... Yes. Fast forward Friday 11:45... No word. I call... girl gets guy to come on the line. "Mix up we only found out about an hr and a half ago. We don't come up there… we will hand it off to Diamond lines. Probably be Monday. They will call." Would I ever… with intent… hire these folks? No.

Verified Buyer
Original review: July 26, 2017

Shipping product with this company is not reliable. On two different occasions I've had issues with deliveries. The latest issue was freight not moving. We have had 3 pallets of product sitting in their Chicago terminal and not moving for 5 days. They missed their delivery date by 7 days when product was to be delivered. The issue before was they didn't get the product loaded on the truck the morning of my delivery and we had to wait additional 24 hours for our product. Again they missed their delivery time. I will not use this company again.

Verified Reviewer Verified Buyer
Original review: July 25, 2017

I have scheduled 6 separate delivery dates with YRC Freight to deliver a chair and they have yet to show up. They don't even call to say they aren't coming, they just don't show up. Each time they don't show up I have to leave several messages to simply get someone to call me back. When I do get someone on the phone, they don't even apologize or give a reason the delivery was missed. They could care less. They just schedule another delivery date.

Verified Reviewer
Original review: July 18, 2017

Overall Relationship with YRC - Sent a shipment 6/29/17 via YRC - shipment made it to Baltimore, MD 7/6/17 destination Fort Meade, MD. The shipment is still sitting in the terminal as of today 7/18/2017. We were told the driver that delivers to Fort Meade was on vacation, and he is the only driver with security access to the base. He must have been on vacation for a week and a half??? We finally had to send someone to the terminal to pick up our shipment, after sending in a request on our letterhead for pick up. Our employee was met with a very unprofessional and unorganized terminal. We will not be using YRC for anything in the future, and suggest you do not.

Original review: July 8, 2017

Me and my printing company both agreed that this is a first time and will be the last time we will use this company because they are very unreliable about the date/time for delivery. Not only do they have a bad operator but also delivery man too. Worst of the worst company.

Verified Reviewer
Original review: July 6, 2017

Too bad 0 stars isn't an option. I had a scheduled delivery (confirmed by e-mail) that didn't make it. Spoke with the same person that sent the e-mail confirming date and time only to be told by her that they don't do scheduled deliveries... just windows. They missed their 8-12 pm delivery window and told me to wait for 12-5... sorry had to reschedule. Rescheduled for a week later 8-12 pm window only to be told that now it is 12-5... to be called at 2 p.m. That they had "bad news" that the truck broke down and they can do it tomorrow. They had me waiting for 7 hours before calling me to tell me that. If you are a small business owner like myself and pay good money for a delivery you expect it to be there when scheduled. The worst part is they don't answer the phone... so good luck if you think someone is going to help you track your delivery. I missed 2 FULL days of work and I still have not received my 7 pallet delivery. WORST COMPANY!!!

Verified Reviewer
Original review: June 6, 2017

YRC has absolutely terrible customer service! My company has been using YRC for 5 years to move our freight. I recently had them pick up 3 wrapped pallets and take them to California. Upon arrival my employees noticed that a banner that we just had designed & printed was missing off our pallet. The banner was completely secured in between other boxes and the trucking company opened our pallet and threw it away thinking it was garbage. I had written on the tall cardboard box "BANNER" because it was so lightweight I was worried it would be discarded. My concerns were warranted because it was missing off the pallet after they reconstructed it.

I started the claim process and they denied it because they said that it wasn't reported when it was received that it was missing. HELLO, we were in NY and not in CA yet to even see the pallets as they were shipped early. Plus the person who packaged the pallet is different than who is in California. It wouldn't be possible for the employee in CA to know that an item is missing until all 3 pallets are unloaded and set up which takes 8 hours at minimum. I had then took it a step farther and tried to have them reevaluate the claim and explained the situation. They stated they needed an invoice for EVERY item that was on the pallet (INCLUDING all 9,000 miscellaneous items; many of them are handmade. Why would I have to do that when they are not what's lost??

So what I did is...I sent them a copy of the invoice that we had for the brand new, never used, banner that was for our booth. I have sent them proof of text messages with my staff showing that the banner was missing along with photos of the pallet with the banner not there. Our booth was fully set up at the trade show with no company banner up. I submitted a claim and they denied it! They deny a $125 claim when I have spent $20,000 - $25,000 with them in the past 5 years!! NEVER again!

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Verified Reviewer Verified Buyer
Original review: May 22, 2017

Trying to work out a billing issue for a transmission that was drop shipped and then returned to the same company who is a client of YRC Freight -- for one of our customers. We never had an agreement with YRC. We never contacted them. Now all of a sudden the invoice is overcharged (by $121.89) and has our name on it. When you try to work it out with them - they state policies that were never agreed to.

The signature of this bill of lading does not belong to anyone in our shop. We are a stand up - do right small business. YRC wastes your time and play games. AVOID THEM. It will cost you more than originally stated and talking to them is a frustratingly giant waste of time. And anyone who ships with them probably has the same business philosophy of 'grab the money - where & how you can.'

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Original review: May 22, 2017

AWFUL, rude, unreliable, and unprofessional - I got called to schedule a delivery last Friday. After rearranging my whole day around this, nobody ever showed up. I have been calling the local office all day trying to find out what is going on and nobody is picking up the phone. I called Customer Service at the main office and they were horribly rude and unhelpful, wouldn't even try to help me locate my tracking number, lied about what they could do (they said they couldn't help me find a tracking number although on their website it says that they can; they are just too lazy to do anything). DO NOT EVER USE THIS COMPANY.

Verified Reviewer
Original review: April 7, 2017

These people are horrible, they are rude and they will never want to work something out for a delivery. You have to work within their schedule. I waited for a delivery from them all day, so I decided to call their office to ask for a status. They told me that they were not delivering because of the weather, that wasted my day, which I asked off. So I went back to work, only to find that their driver attempted delivery later on. Talk about wrong communication between their office employees and driver. When I tried calling them, they are rude over the phone, especially the manager, raising his voice and trying to prove he's right. He needs to learn how to talk to customer. I don't ever recommend using this company. Use another company that invest in their customers.

Verified Reviewer
Original review: March 7, 2017

I shipped an adjustable base for a mattress to my mother in New Mexico from Davenport, Iowa. Got an online quote based on dimensions - after shipment, they sent me a additional bill for over 1/3rd their quote - claimed my dimensions were incorrect. I had pictures of the carton being measured as well as an email from the manufacturer stating shipping dimensions. I forwarded this to them only to get an email back stating they were right and I was wrong - email came so soon there's no doubt in my mind that they even considered it. I wish I had read the online review of this shady company. Avoid them unless you want to be scammed.

Verified Reviewer
Original review: Jan. 22, 2017

Amazingly poor service. I've used them three times now per an underwritten contract I cannot avoid. Twice they didn't make it the day scheduled. A rude customer service rep told me I could only schedule between 1-3 pm for pickups. On the third pickup they arrived at 11:30 and I was on schedule for 1 pm... following their RULES! They scheduled my 2000 lb. shipment for the next day. At 2 pm I called the local dispatch and was told he was on his way and would arrive before 3 pm. Nope. No one ever showed on day 2, which was a Friday. I called dispatch multiple times after 3 pm. No one answered the phone.

Later I contacted YRCs customer service who didn't know anything about my shipment but finally found it in their system. It was not rescheduled for Monday!!! Dispatch and the driver just went home for the weekend. No one called me Friday afternoon to tell me. Waited 8 hours Friday. Poor trucking company. Horrible communication.

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Verified Reviewer Verified Buyer
Original review: Nov. 26, 2016

Horrible does not begin to describe my experience with YRC Freight. I chatted online with them at 8:00 am on 11/23. First they had my delivery address as a PO box, not. Then they had another address listed that was 30 miles from me, again not. No delivery was scheduled and was told to call Mary in the Portland office @ 9:00 am. Did not hear back and did a 2nd online chat. Was told by Larry that I refused delivery at 5:30 pm that day, it was 9:30 am! He realized that was stupid and transferred me to Marni at the warehouse in Portland, Or. Marni said Home Depot screwed up, she didn't have my phone number, which she now has because I called and promised me twice that she would make sure that it was on a truck for delivery. I told her my husband could come get it. She said, "No it would be delivered between 12:00 and 4:00.

At 3:30 I did a 3rd online chat to see where the truck was and was told I refused delivery AGAIN! Idiots. I was transferred back to the warehouse to be told by an insufferable woman named Rhonda that my rug was NEVER put on a truck. She said that customer service should be fired for transferring my call?! She told me she would have the rug pulled and tagged and ready for my husband to pick up. My husband got there and the rug was NOT pulled or tagged and she told the guy in the warehouse that she had NO idea what my husband was talking about. I was lied to ALL day and every employee of YRC Freight that I spoke with blamed somebody else. This is a horribly run organization that powers at be must be terrible employers.

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Verified Reviewer Verified Buyer
Original review: Nov. 16, 2016

If you like damaged or destroyed shipments this is your freight company. One shipment destroyed and 2 subsequent replacement shipments damaged. One beyond repair and one I gave up and had repaired locally. They denied my second claim after months of asking for backup etc. I told them I still have the damaged railing and they could have it. They emailed saying they were reviewing the claim then denied it and never reimbursed us for the shipping on any.

Verified Reviewer
Original review: Sept. 21, 2016

It was about the same price as other shipping companies. Not a great deal, but not bad overall. The price was good for the service, because the service was good. So I didn't feel like I overpaid. The quality of service was very good. The package arrived on time and in good condition. The claims process was simple, and the price reflected the quality of service. So I would recommend using this service to others. It took three days for the package to be delivered, and I expected it within two to five days. So it arrived on the early end of the estimated time. But I've rarely had an experience with other companies where a package arrived late, so arriving on time was expected.

Verified Reviewer
Original review: Sept. 19, 2016

We had to ship several machines to a few different dealers in the same state and the price to ship these items were very reasonable. Better than any other shipping company that we checked out. We have never had any trouble with claims. Always very professional and accurate... Very satisfied with this company over all. Very polite people. Always a pleasant experience when we deal with them. Our Product has always been shipped with quality and care. We have never received any complaints from our customers saying their machines have been broken when they have been shipped through this company. Transit time was ok... Was pretty much the same as other shipping companies but was still satisfied with my experience with this company. They were superior to the other shipping companies put there.

Verified Reviewer
Original review: Sept. 16, 2016

While the services provided were above par, certainly, the price still struck me as unreasonably high, and did not seem to factor in other consumer costs inherent in the process. The claims process was well-managed and efficient, and I personally ran into no issues whatsoever in claiming items. It was easy, and hassle-free, and it was ultimately successful. The quality of care was good, not great, but exactly what you'd expect. I still felt it did not not balance out with the high price, but it was certainly sufficient enough. While the transit time for my experience certainly wasn't speedy, it was also exactly what the company promised. That is to say, there was no false advertising and everything stayed true to schedule.

YRC Freight expert review by ConsumerAffairs

YRC Freight is the largest subsidiary of YRC Worldwide Inc. with corporate headquarters in Overland Park, Kansas. The company transports industrial, commercial and retail goods, and it specializes in solutions for businesses across North America through a full-service network.  There are also options for international shipping of imports and exports.

  • Easy quoting: Get a fast and easy quote by filling out an online form. There’s no need to register or sign in to get a quote, and you can secure your quote quickly with a credit card payment.

  • Multiple service options: Choose from three service options: standard, accelerated and time-critical. Time-critical service operates on weekends and holidays at no extra charge to you. Get your freight where it needs to go on time and without a hassle.

  • Special services: YRC Freight handles special services beyond standard freight, including shipping for trade shows, military, retail and hazardous materials.

  • Logistics solutions: No matter what the situation calls for, YRC Freight is ready to handle it. Their logistics solutions include white glove service, specialized equipment, air freight forwarding and reverse logistics. They can also handle custom projects, such as a roll out or new store opening, with a completely customized solution.

  • Easy pickup request: Need to schedule a pickup for today? No problem. Simply fill out the “request a pickup” form on YRC Freight’s website to request and schedule your pickup.

  • Best for: YRC Freight is best for commercial and retail businesses who need to ship domestically or overseas.

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