YRC Freight

About a month ago I had an account executive, from YRC named Yam **, solicit me wanting to broker hauls for my company. She stated she was working out of the Philippines. That should have been the first red flag. She completed one haul for us at a decent rate. The next time she won a bid was for delivering stacked boxes on a pallet. She outbidded the competition with a rate of $150 for delivery to a customer in northern VA. She sent an e-mail asking me to describe the boxes and how they were packaged. I explained it just like I did in my first e-mail to all my bidders. She then shot back and told me she needed to reclassify and the rate now was $287. Of course I told her to cancel it and I would seek another broker for this run. She sent an e-mail telling me she "understood."

We recently used NexxtShow shipping for a conference, which then used YRC to ship the freight. When our freight shipment returned to our warehouse, parts of the shipment were missing. I understand that things happen so I called their customer service department to let them know and figure out next steps. They informed me that they'd let their OSND team know and I should ask for Jenny. When I called and explained my situation, Jenny replied "Well... I have no idea who you are"... which was a jarring response considering, yea, I didn't know Jenny either, but I just gave her all the details of what was going on. Needless to say, it wasn't pleasant or professional.

I shipped some very heavy duty playground equipment via YRC a few months ago. It arrived with repaired packaging several days after it was supposed to arrive. Customer opened it up to reveal hardcore damage. YRC refused to cover it because it was “concealed damage”. There was no way the damage could have happened with wrapping staying intact. They very obviously re-packed it to hide damage, so it would be signed for without note of damage. They have damaged a couple of other shipments over the years and also refused the claim for damages. I believe the people in the claims dept are possibly retired **.

After 15 years as a loyal customer we have had to say goodbye to YRC. We very patiently tolerated having to spend countless hours last year fixing a charge that they added to our account saying our shipment was 200 pounds over what we claimed but they recently added a $312.00 change of address fee on top of our $125.00 shipping fee for "change of address". When we realized that our incoming shipment was going to the wrong address we quickly called them to correct it. The delivery was still not even in our state yet and the corrected address was only 7 miles from the original.

We ordered a playset from Costco.com. While that process was fine, the freight company that delivered it was abysmal. YRC Freight is the worst shipping company. After having our projected delivery date changed ~6 times, we finally confirmed a date and time range. We made sure that someone was home during that time frame. Not only did they not show up that day, we received no notification. When they finally contacted us the next day, we again set a time range. We made plans for after that time range, but again, they didn't show up. This time, the excuse was that someone wrote 'AFTER 1 pm' instead of 'BEFORE 1 pm'. While we love Costco very much, rest assured that we will never again order anything that needs to be delivered via freight.

I ordered an in-wall HVAC unit in mid-June, which was delivered cross-country by YRC to its terminal in Cleveland, OH, on or before June 28. I tracked the shipment online and delivery date to me was estimated to be Friday, June 29. I work, so I paid a friend/house-sitter to stay for the delivery. YRC called late that morning to say it would not be delivered that day, but they would deliver Monday, June 2. Worked again, hired the house-sitter again, heard nothing from YRC, and no delivery. I called YRC customer service, who said the delivery had not been scheduled for that day. She gave me the direct phone line for Krista ** at the Cleveland terminal, and also an email address. I phoned and emailed; no response.

Ordered from FL to DC. Awful experience the entire way. Worst company in the history of companies, maybe ever. This place couldn't get anything right. SAD! I would never use this place again, and you shouldn't make the same mistake I did. So what'd they do wrong? A week late. Ridiculous! Unapologetic, no discount. UNBELIEVABLE! Customer service was horrible. Passing me off, refusing to answer questions. Spent way too much time on the phone. Lazy! Didn't give a specific ETA until 20 mins before arrival. Makes it hard when you need three people to unload a shipment. Disorganized! Driver refused to pull into my driveway even though he had a ton of room. Created a traffic jam outside my house during rush hour. Inconsiderate! Watched us smirking as we struggled to unload. INFURIATING! AWFUL YRC FREIGHT IS HORRIBLE! SAD! THIS COMPANY SHOULD BE OUT OF BUSINESS.

YRC Freight received the item I ordered 7 days ago. Today, one day prior to when it was to be delivered from NY to Louisville, KY, I received a call saying the item (a bathtub for a remodel) would not be delivered on time. When I asked why, the response was (and this is a quote) "because typically trucks don't always deliver things on time". Really? So why bother telling me when it will be here? Amazon doesn't have any issues with this. My item is sitting in St. Louis, which is actually much further away from NY than Louisville, and will be there until whenever they get around to delivering it. They claimed Monday, but it is impossible to believe that when they couldn't get the first date right, and claimed trucks basically deliver whenever they want to. Now I'm worried the item will be messed up once they deliver. I will always check to see who delivers items for a company before ordering from them online, as I will never use YRC Freight again.

I must agree with the majority of the other reviewers about YRC. They are definitely the absolute worst freight company that I've ever dealt with. Every time we've had a shipment delivered from them, there have been issues: 1) damaged product has arrived on multiple occasions, 2) they have dropped the product off on the street and did not even attempt to obtain a signature, even though signature was required, 3) they did not call us prior to delivery (even though we paid extra for their "pre-delivery appointment" service), again just dropping the product off at the street and driving off. What if the product had been stolen off the street without us even being informed that it was dropped off?

I placed order with a upholstery supplier who used YRC to ship the product. The order was placed in Albany NY going to Watertown NY. 185 miles and about 3 hrs away. The shipment never made it to Watertown NY. It went to Miami FL over 2000 miles away from where it should have went. Got no customer service from FRC only that they are working on get it to me. Very poor customer service. Not for sure as of yet to refuse shipment when or if it get here. Got to see the condition of shipment when it arrives.

"They don't want to come to your town on a holiday weekend" 8:30 am call on Friday morning from a town 30 minutes away. For an important special celebration over Memorial Day weekend, we had ordered a patio fireplace as a gift on May 6th to be delivered in time for May 27th. The item shipped on May 16th with YRC freight services with a tracking info notifying us by May 20th that the item would arrive on Friday May 25th - just in the nick of time. We scheduled to be available onsite on the 25th for the inspection and signing as required.

Why is zero stars not a choice? It gives YRC and readers a false sense of quality. As you can see from the photos, the pallet was completely missing as was the box when it arrived in NY from Salt Lake. The shipment was so mishandled, probably dropped from a forklift. My claim was outright declined because I had not notified them of damage within 5 days. Which would not have mattered since they only insure $2.00 per package. Laughable! I will never use YRC or FreightQuote (who uses YRC) ever again. Worst customer service ever, Rob ** was a complete drone.

Have been keeping records of all shipments sent or received via YRC Freight and found that they NEVER EVER met the ETA originally stated on their website. Picking up from their facility was my worst nightmare ever...

They called Friday 30 March 2018 to make a delivery appointment for Thursday 5 April 2018 between 12:00 and 5:00PM. I was there from 10:30 AM to 5:42 PM-they NEVER SHOWED NOR CALLED. Told them to send it back. Will not wait again and here it is 13 April and they are still arguing for me to take delivery and charging storage fees. No online ordering except Amazon and google a company before you buy- would have known Cove and YRC is bad but did not know who Cove uses for shipping.

Was scheduled for a delivery on 4/4/2018. Spoke with Debbie, she never took a phone number nor did she tell me I needed to be home (which I was home waiting for 4 hours). My item never came, was told: the driver couldn't find my house (Main road. Very clear house numbers) and that he couldn't park (his vehicle was too large). Well which is it??? Spoke with Harry (very helpful). Told me he would have it delivered to Cape Cargo for delivery (a mile from my home). Took my cell number (thank you Harry). Will let LLBean know about this service. Thank you.

I ordered my item on 2/11. Delivery was originally scheduled for 2/21. Today is 3/9 and as I am writing this complaint, I still do not have my item! I had to re-arrange my work schedule multiple times because of YRC being absolutely unreliable and I have lost a lot of time and money at work. YRC is the worst company I have ever dealt with. They keep delaying the delivery and constantly postponing it. Promise of delivery never happens. Plus, there is no communication at all. They cancel the delivery but do not notify anybody.

Dec 2017 Christmas present - a whitewater kayak was delivered damaged from what looked like a forklift tyne - California to Idaho. It was delivered without my signature of acceptance. I therefore refused shipment after seeing it was damaged. A claim was submitted and both the seller and I have been given the runaround since then. Almost 3 months later. I have sent multiple, multiple emails, complaints to the "rep" or associate at YRC to get this resolved. After 2 months I had enough and emailed the companies executives from their website and told them the story, they have been unhelpful in resolving this as well, after the placating words of "let me look into it"... these are Vice Presidents and directors who seem to have a no authority to make a decision. Or it seems it is more than likely the company culture is to "deny, deny deny, in hopes that the issue goes away so they can save money on claims".

I had a delivery date for Feb. 21 2018. I got a email that it will arrive to the terminal on the 22nd and then to the 23th so I scheduled for Monday Feb. 26. I run out from office early and it's not by my house so I contact them and the answer was the driver took off today so I need to schedule a new date. I am waiting so long for it. It's a lost of money for me every day.

Online tracker stated that my item was picked up but "Est. Delivery Date:" continued to increased by 1 day every day I checked it. "Pickup Date:" Was listed as "01/16/2018" however after I reached out to support they stated there was a delay getting my item out of the warehouse and it was being picked up on 01/22/2018. I checked the tracking information again and the "Est. Delivery Date:" Increased by another day. Very unimpressed with this company and their service.

I took the day off from work without pay for my delivery that was scheduled for 12/12/2017 and confirmed by Yellow Freight Lines last week. The delivery was then reconfirmed by me calling Yellow Freight Lines on Monday. Yellow Freight Lines then called me back again on Monday and reconfirmed the delivery date and time. The delivery was confirmed 3 times but the delivery never happened. I called Yellow Freight Lines after the scheduled delivery time had expired to find out what had happened and was told the driver would be to my house in about a hour to a hour and a half and that never happened. I contacted Home Depot and they contacted Yellow Freight Line to find the trailer with my product on never left the yard.

I ordered a metal lathe machine on 11-30-17, it shipped YRC on 12-1-17 from Las Vegas NV heading to Oklahoma City OK to be transferred to another carrier for residential liftgate delivery. By the time estimator on the YRC website the freight should have arrived in OKC by 12-6-17. The freight left Las Vegas and went to Pico Rivera CA, sat there until 12-3 the on to Bloomington CA where it stayed until 12-8-17. It arrived in OKC on 12-9-17. As of 12-11-17 at 5:30 pm the freight still has not been transferred to the other shipper for delivery.

I placed an order for a 10 ft Kayak on November 20, 2017 with a delivery date of November 30, 2017. It is now December 5, 2017 and still nothing! I have called numerous times and apparently my Kayak is "missing". How does someone "lose" a 10 ft, lime green kayak?!?! When I call, I get the runaround and told they are not sure what to do other than to file a claim for a missing item! They don't seem to care that this was supposed to be a Christmas gift and I spent over $200 on it!!

YRC Freight is of course a huge corporation and as such, shows very little care in dealing with smaller LTL shipments. They have tracking services, which work fine, but the customer service and the attitudes from their city dispatch center are horrendous. My shipment was to be delivered on 11-13-17. It was not, and there was no communication about it. I followed it online and it was to be delivered on 11-15-17. On the 15th it went on the truck, but apparently they don't have access to Google Maps, because they discovered after it drove around on the truck all day that it was outside of their delivery area.

Trying to ship from Arizona to Guadalajara Mexico. Cargo picked up on 10/25 with delivery on 11/02. Kept calling, I was told cargo would be in Laredo out for delivery on Monday the 30th. Still no shipment received and the answer I get from Raquel "the supervisor" is that I bought "the cheapest rate". I don't consider US$2300.00 "cheap". The shipment contains machines for a Trade Show. I was never told that the rate I was buying for US$2300.00 was the "slow boat to China". I would have never signed up for that.

My third and final time!!! I booked a dimensional freight quote for a shipment with them it was $127. Supposed to be a three day shipment, turned out to be almost 3 weeks. Not a problem. Two months later I get a bill for an extra $827, saying that the shipment was 120 pounds over on weight. When I called to question the weight, which was correct, they then stated the Original quote was not honored because of late pick up. When I rechecked the quote, price is actually cheaper at the heavier weight. After going through five people to try to resolve, most of them with no reply, one didn’t even have a Phone number, they then turn it over to collections. I’m done!

Was called for a delivery for flooring products for a house renovation. Called on a Thursday, asked to confirm someone would be there to receive product. Called back, confirmed. Took day off to be available. Told delivery on Friday, between 9 and 5. At 5PM, no delivery. Called terminal. Told driver was in the next town, 2 miles away, would be there shortly. At 7PM, no delivery. Called terminal, told driver returned to terminal. They were not sure why he didn't deliver. Paid for contractors to sit around. Chatted/live chat with YRC web. They sent an email AND called terminal, asked that delivery be first thing Monday AND to call me. At 9.30, no call, no product. Called terminal. Told that "They hadn't read the email from Friday, that the product was on another truck, delivery between 12 and 2."

Picked up a crate in Idaho on Oct 12. On Oct 23, the tracking information stated that it would be delivered on Oct 24. Checked on Oct 24, and the tracking information said it would be here on Oct 26. I cannot wait to check on Oct 26 to see when it will be delivered. When I called them, they gave me their no guarantee on delivery time disclaimer. I did not schedule this shipment from the beginning and will not willingly schedule any shipment with them on my company's dime.

YRC recently made a new rule! They will not drive their truck unto private property! That means they will not enter your driveway even if there are no obstructions! They want to unload out on the road, and you will need to somehow get your shipment into the building. (In my case, a few hundred feet away. Carry it all in by hand, dude! 4 skids of stuff!) I consider this totally unacceptable delivery. Now you know. Don't use YRC! If you do, the problems are your fault.

I purchase a wide range of product from various distributors. Whenever I see YRC, I cringe knowing that the product will be stuck on the dock and no one will return phone calls. Recently an otherwise reputable distributor decided to utilize YRC on one of my shipments that had a critical time frame of less than 4 days. 2 weeks and several phone calls from both myself and the distributor later and we still do not have the product. Whenever you speak to the dispatcher the dispatcher will transfer you to their "clerk" which appears to be a voicemail that never gets checked. Truly the most awful LTL freight company I have ever seen. Many excuses are given by customer service but there will never.

We manufacture and ship pallets of canoe oars (oars shipped one pair/custom box {8.25" x 3.25" X 42"}, five boxes per staggered layer, 20 layers per plastic wrapped skid, each skid overall measures 42 inches x 42 inches x 70, 8 lbs per cubic foot at NMFC class 85) going to California for about $235.00 each shipment for the last 6 months and have had at least five issues via direct YRC and third party logistics freight companies regarding a class change to Class 150 at the Kansas City hub for rate hike from $2235.00 to almost $600.00 per shipment.