DHL Reviews

Comparing DHL to the other delivery companies I am very impressed. My package from London, England arrived at my house in Indiana, USA in 36 hours from time order was placed. Delivery driver was very professional. I can't find anything wrong with the entire process of this order. I highly recommend this company.

Hi, I just left the office located in Somerville, MA to deliver something and the service I received was excellent, professional, friendly, and courteous. I will gladly bring my business to this location again. Thank you.

Today a young man who is deaf and non-vocal came to deliver several packages. Despite his disability he was very professional, respectful and polite. It is gratifying to know that companies like DHL give equal opportunities and dedicate extra effort in teaching them. In addition, I have used DHL for many years and have shipped to many countries. My packages have always been delivered within time and carefully delivered. DHL Is one of my favorites parcels delivery companies. Thanks DHL!

Saved our family vacation. We chose expedited worldwide service They delivered documents exactly as they said they would. We are now able to complete our overseas vacation as planned. Can't thank you enough DHL for your expedited service.

My package was delivered to the wrong address. The DHL proof of delivery photo was at a house which is under repair with no one occupying the house. A simple check of the address would have confirmed that the delivery was incorrect. I did ask the construction crew if they had seen a DHL package. Credit their honesty as they retrieved the incorrectly delivered package.

DO NOT USE THIS COMANY. IT IS THE WORST SHIPPING COMPANY IN THE WORLD. If I could give a zero star or negative start rating I would. We are a small business that has been in business for over 40 years and have never had issues like we have had with this shipment using this company. We have not received our package in 6 weeks and they are returning our package back to the company outside of the country and we are losing one of our biggest client because of it. It is just patches, I do not understand why it was held in customs for so long and now being sent back after we sent in all of our proper documents. The saddest thing about this situation is if we lose this client it will be devastating to our company in such a way to where we will have to let go of employees over this small package. In my 40 years of experience I've never experienced such terrible customer service.

Spent over $200 to send a package to Nigeria and someone was to present ID, sign and pick it up. Recipient calls me frantic because the package has been delivered to someone else who signed and picked it up. The documents are sensitive one-of-a-kind document for schooling for both my wife and I. We are beyond horrified. Customer service is also saying the docs were delivered. I am just beyond shocked to realise this could happen with a name I thought was synonymous with safety.

DHL's record of delivery on time/date to my address is approximately 10%. Complaints procedure generates stock excuses or no response at all. Total lack of customer care and worst of all, no admittance of failure or apology. Have only given a 1* as 0* is not allowed.

I ordered a product and the lady decided to send it through DHL. I’ve been currently waiting for 3weeks on my package. This is my first experience with both ordering from the lady and dealing with DHL. Never again on both ends.

The worst company for shipping packages. I used their services because they only told me it would arrive in three days. They never informed me that I needed to process health permits or that I had to complete import procedures for the package to reach its destination.