DHL Reviews

I ordered a vital part for a machine that helps run the company I work with. The seller chose DHL to deliver this package. After the day of delivery passed and I checked the tracking information and saw it was marked as delivered. However, it said it was delivered to a county that was a few hours away from mine. After checking with the seller and verifying they sent it to the right address, I checked every possible spot at my building but to no avail. I called DHL, they immediately started an investigation as to where that package went. This made me think they were taking this seriously. But after two days with no update and after many calls with the same response "We're still investigating", I decided to look into this company and found these reviews. I don't know why any seller would think this company is worth the risk when 1000s of people have had horrible experiences with them.

Saved our family vacation. We chose expedited worldwide service They delivered documents exactly as they said they would. We are now able to complete our overseas vacation as planned. Can't thank you enough DHL for your expedited service.

DHL claims on the "tracking" that all three deliveries were made to my mailbox, however, the customer service agent on the phone said delivery is to the post office. No accountability and no guarantees. Shameful performance.

Worse delivery company in the whole country, I can't believe they are still in business, so unprofessional, keep telling they will deliver my package the next day and it never happen for no reason, every time you call them everybody is lost, it feels like you are calling to a different company every time, already waiting for my DHL Express service for a month.

My company uses this horrible service, presumably to save a few pennies, and they are consistently terrible. Just today, I was at my home office waiting for a package when I saw their truck pull up. After five minutes, I wondered why I hadn't heard a knock on my door. The driver never attempted to make the delivery, but simply left a "sorry we missed you" notice in the lobby. DHL has no customer service. Their 800 number features no ability to talk to a person. Embarrassingly bad.

Warning!! Do not use this service to ship and DO NOT purchase items from a seller who uses this delivery company. You will NEVER receive your package. My experience was with an ETSY seller, Aakasha from Sofia, Bulgaria. Etsy refunded my purchase thank goodness. (The seller did not refund me. Etsy did. So warning about shopping this seller also!)

DHL is the worse company to do business with. They are not dependable and their drivers and customer service agents are very lazy. The delivery driver that service an area in Toronto is very lazy, he will send you a system email stating that “sorry we missed you” but the truth is he never showed up at your address, even if you choose the no signature option and leave instructions for them to deliver it and leave at your door, they will not do it. I am on the process of suing DHL for refusing to deliver my package and cause me a great inconvenience because I have a disability and I am not choosing an option for them to deliver it to a pick up point.

By far the worst packaging delivery service I’ve EVER experienced. I ordered a product & scheduled my delivery date for Thursday, September 19, 2024. DHL repeatedly changed the delivery date without my permission & attempted to deliver my package 3 days in a row. On Monday, when the delivery guy called, I informed him that my package was scheduled to be delivered on Thursday 9/19/2024. He said “ok this is my route so I’ll be the one to drop it off again.”—— I received an email & text from DHL & had to reschedule the delivery.

DHL, the only delivery service that is worse than FedEx. They say they attempted a signature required delivery but clearly did not. How do I know? My driveway is 1/8 of a mile long. I know when a car pulls up. They were just too lazy to come that far. Customer service, and we really need another word here because they give service a bad name, say that it is my problem. They say that they will attempt again tomorrow, so I get to stay home again? And if they were too lazy to come this far today, why will tomorrow be different? The closest delivery partner is 30 miles away and that is my only option. To drive 30 miles, hoping I can get there before 5 'cause they are closed on weekends, and pick up my delivery. If you are thinking of using DHL, I would rather hire a random person off the street and take my chances. They are rude online and when you finally get someone on the phone, they are rude as well.

Worst company to ever deal with. They were supposed to delivery my two suitcases a small one and a larger one on the same day. They delivered the smaller one and said I was not home to deliver the second one. I got an email later that day saying it was ready for collection at the DHL point, but they did not specify which location. What a disaster that the product then got sent back to the seller without notifying me. The DHL customer service team is so slow at responding, that they sent it back a week later before they even investigated the issue. I had to repurchase a new one again and waiting on the refund for the other. Avoid avoid avoid DHL.