DHL Reviews

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About DHL

DHL provides global logistics and express mail services. It focuses on international shipping, courier services and supply chain management. Since its founding in 1969, DHL has expanded services to over 220 countries and territories, offering solutions for freight transportation, warehousing and e-commerce fulfillment.

Pros
  • Packages arrive in good condition
  • Tracking system available
Cons
  • Frequent delivery delays
  • Inconsistent service quality

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DHL Reviews

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    How do I know I can trust these reviews about DHL?
    • 4,663,151 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 6
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    StaffProcess

    Reviewed May 13, 2025

    Comparing DHL to the other delivery companies I am very impressed. My package from London, England arrived at my house in Indiana, USA in 36 hours from time order was placed. Delivery driver was very professional. I can't find anything wrong with the entire process of this order. I highly recommend this company.

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    Staff

    Reviewed March 21, 2025

    Hi, I just left the office located in Somerville, MA to deliver something and the service I received was excellent, professional, friendly, and courteous. I will gladly bring my business to this location again. Thank you.

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      Punctuality & SpeedStaff

      Reviewed March 8, 2025

      Today a young man who is deaf and non-vocal came to deliver several packages. Despite his disability he was very professional, respectful and polite. It is gratifying to know that companies like DHL give equal opportunities and dedicate extra effort in teaching them. In addition, I have used DHL for many years and have shipped to many countries. My packages have always been delivered within time and carefully delivered. DHL Is one of my favorites parcels delivery companies. Thanks DHL!

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      Reviewed Oct. 4, 2024

      Saved our family vacation. We chose expedited worldwide service They delivered documents exactly as they said they would. We are now able to complete our overseas vacation as planned. Can't thank you enough DHL for your expedited service.

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      Reviewed May 9, 2025

      My package was delivered to the wrong address. The DHL proof of delivery photo was at a house which is under repair with no one occupying the house. A simple check of the address would have confirmed that the delivery was incorrect. I did ask the construction crew if they had seen a DHL package. Credit their honesty as they retrieved the incorrectly delivered package.

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      Customer ServiceStaff

      Reviewed May 7, 2025

      DO NOT USE THIS COMANY. IT IS THE WORST SHIPPING COMPANY IN THE WORLD. If I could give a zero star or negative start rating I would. We are a small business that has been in business for over 40 years and have never had issues like we have had with this shipment using this company. We have not received our package in 6 weeks and they are returning our package back to the company outside of the country and we are losing one of our biggest client because of it. It is just patches, I do not understand why it was held in customs for so long and now being sent back after we sent in all of our proper documents. The saddest thing about this situation is if we lose this client it will be devastating to our company in such a way to where we will have to let go of employees over this small package. In my 40 years of experience I've never experienced such terrible customer service.

      I was told no one knows how or why my package isn't being delivered to me. Was also informed that they can not ship to our address and wants to ship to our employees address or different address. As president for a local County Chamber of Commerce I will be letting all business owners and work colleges about our experience and how I highly recommend any other shipping company but this one for their businesses as well. DOES ANYONE IN THIS COMPANY KNOW WHAT THEY'RE DOING????

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      Customer Service

      Reviewed May 6, 2025

      Spent over $200 to send a package to Nigeria and someone was to present ID, sign and pick it up. Recipient calls me frantic because the package has been delivered to someone else who signed and picked it up. The documents are sensitive one-of-a-kind document for schooling for both my wife and I. We are beyond horrified. Customer service is also saying the docs were delivered. I am just beyond shocked to realise this could happen with a name I thought was synonymous with safety.

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      Customer Service

      Reviewed April 28, 2025

      DHL's record of delivery on time/date to my address is approximately 10%. Complaints procedure generates stock excuses or no response at all. Total lack of customer care and worst of all, no admittance of failure or apology. Have only given a 1* as 0* is not allowed.

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      Reviewed April 25, 2025

      I ordered a product and the lady decided to send it through DHL. I’ve been currently waiting for 3weeks on my package. This is my first experience with both ordering from the lady and dealing with DHL. Never again on both ends.

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      Reviewed April 16, 2025

      The worst company for shipping packages. I used their services because they only told me it would arrive in three days. They never informed me that I needed to process health permits or that I had to complete import procedures for the package to reach its destination.

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      DHL author review by ConsumerAffairs Research Team

      DHL has a presence in 220 countries and territories around the world, making it an easily accessible shipping option no matter where you are or where you need to send something. They offer solutions for businesses of all sizes, from eCommerce to manufacturing.

      • DHL parcel and DHL eCommerce: DHL Parcel and DHL eCommerce provide standard parcel pick-up, delivery and return solutions internationally. These services are available for both businesses and consumers.

      • Customs service: DHL customs brokers are available to help your business ensure you are compliant with all the latest customs laws and regulations. Customs and trade consultants can review your supply chain to optimize duties and identify potential risk areas.

      • Cargo insurance: You want to make sure your cargo is insured for its full value in case it is damaged or destroyed in transit. DHL cargo insurance will protect your cargo from any damage or loss caused by an external cause. This can be purchased ad-hoc or as an annual plan, depending on the frequency of your shipping.

      • DHL Express: Perfect for when you need a parcel or package shipped fast, DHL Express can make sure it reaches its destination in the shortest amount of time possible. Get an accurate quote on how long it will take to reach its destination online.

      • Easy to use: DHL’s website makes it easy to track your orders. Sign up for an account to receive a discount on shipping and to place shipping orders. You can even order supplies online to use for shipping. To ship an item, simply fill out the online form, pay for shipping and drop the item off at one of DHL’s 4,500 service point locations worldwide.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      DHL Company Information

      Company Name:
      DHL
      Year Founded:
      1969
      City:
      Bonn
      State/Province:
      Other
      Country:
      Germany
      Website:
      www.dhl.com

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