DHL Reviews

DHL is the worst shipper I have ever dealt with! Every time I use them, they are days late. I will never use them again. They are 10x worse than FedEx, UPS or USPS. Avoid them at all costs! Their customer service is a joke.

I trusted DHL with a delivery of a time-sensitive document and paid premium for an assured on-time delivery. They did not honor the commitment which resulted in $1800 of additional expenses occurred, missed appearances, and overall suffering involving my family, including an 8-year-old child.

Very bad service. DO NOT USE. PLEASE AVOID DHL. DHL Canada misplaced my transcript and other valuable documents, when I contacted them only 2 people listened to me. Everybody else was totally nuts and DOES NOT KNOW how to do their job and DOES NOT UNDERSTAND ENGLISH. It has been 3 months now, my documents are still missing. They say that the documents are in the US, they don't know how the documents ended up in the US and I have to contact the US DHL to resolve this. I am very frustrated. PLEASE PLEASE DO NOT waste your money with DHL CANADA.

Listing all the shortcomings of this so-called delivery service - this misunderstanding - is the same as writing a book in at least 3 volumes, there is not enough strength or time to list all these shortcomings. This misunderstanding lives only by its own desires and does not perform its job - delivering parcels at all. Parcels in 90% of cases are not delivered at all with the amazing wording "The recipient does not live at this address" and after that your expenses automatically increase by 3 times - the first delivery, return to the sender, the second delivery by another service. There is no talk at all about compensation or basic apologies. There is practically no support service, although the site offers 3 options - WhatsApp, chat or phone number. The first two options are useless long-term communication with a bot without any results.

I am extremely disappointed with DHL’s service. My parents sent a package from Sri Lanka to Canada, and at the time of acceptance, DHL assured us it would be delivered within 8 working days. However, it has now been almost a month, and the package still has not been delivered. We paid Rs. 27,000 as the delivery fee, expecting a reliable service. To make matters worse, when we contacted DHL, their representatives were unhelpful and acted as if they had no responsibility for the delivery or any idea of the package's whereabouts. This is completely unacceptable and by far the worst delivery experience I have ever encountered. I strongly discourage anyone from trusting DHL with their shipments.

They are totally unresponsive. Their customer service it’s worse than a pizza place business. They hold my package for 3 weeks for no reason without any explanation. Their agent lied about wanting for a callback from “specialist”. After 90 min that’s never happened.

Absurd company. Throws packages in the pouring rain over the fence. Happened multiple times with the result of broken/unusable goods. When you complain "tothetop", DHL itself refers you to ecommerce. Ecommerce then just says: cannot help you, go to the chatbot. Added Kees **, managing director into the complaints: ** to the recipient list and he didn't even reply.

Same as the previous complaint. They put my package on hold even I followed the instructions they sent. At some point it showed on the app that it's arriving on the 27th but When I went to the pickup center, my package is still not there. Then it suddenly changed to on hold again. The customer service is very slow on answering emails. And let me add, the delivery driver actually called me to open the door of the apartment, and then I did. But then only to find out that he did not leave the package because there is no unit number? And I already opened the apartment door for him. Why did he bother to call me and asked to open the door when in the end he wouldn't leave the package? I don't understand.

Worst shipping company I've ever experienced. My package was held with no indication as to why. I had to call and it was very difficult to get a hold of anyone. Their website wasn't helpful at all and when trying to use the automated feature, it was so general, it provided no help whatsoever.

DHL presents itself as a global company, but my experience suggests otherwise. I sent a package from the US to India via DHL, opting for their fastest service. Although the package reached India in five days, which was reasonable, the problems began soon after. Initially, when shipping from the US, I wasn’t asked for a local contact number in India or email at Postnet. I later called DHL USA to provide a local family member’s number in India, and they assured me that DHL India would have access to this information. However, when I followed up with DHL India, they claimed they couldn’t see the notes from DHL USA and continued calling the US number instead of using basic reasoning to contact the local number.