National Debt Relief Reviews

Kena was exceptional in that she proved to be professional, personable, patient & politely persistent. I forget how I came to find NDR, perhaps through an e-mailing. I was in need of finding a way to deal with my amounting debt and tapped on the link. I was introduced to Kena and liked her right away. Kena was well up to speed and was impressive to me that she knew so well the process.

I contacted a consolidation place and spoke briefly to them before doing reviews. Once I reviewed them I saw they were not even credited with the BBB and I looked further. I found National Debt Relief and spoke with a wonderful customer service agent by the name of Isiehas. He was extremely patient and informative with me throughout the entire process, Explaining in depth through everything. We were able to talk and come up with a plan that would work for me. I was able to get a good night's sleep that night because I knew a plan was in place. He also informed me that if, for any reason, I decided to change my mind and stop with the plan, I could do so. He explained to me their fee as well as attorney fees if there were any and this is all included in my monthly payments, which another great thing, is split up into two monthly payments one on the 15th and one on the 30th.

Brenda ** was my certified debt relief specialist and after speaking with her I knew this was the right move for my debt. She was very friendly and well mannered as well as took the time to make sure I was well informed on the process and how it worked. Answering all questions silly or not to ensure I was confident making this commitment. I had looked for so many different ways to reduce my debt but always fell short. Brenda explained how each and every step worked. She helped me tailor my plan to exactly what fits my budget and how to proceed from here on out. By the end of the conversation I felt as if all my answers or gaps in knowledge had been thoroughly addressed and answered. She also went the distance and provided several ways to get in touch with someone had any answers arose in the process.

While Ruben was an absolute gentleman, I had to try too hard to respond to things he'd say or ask. He was tied to a prepared script in his mind and was not easily pried from his canned speech. I felt pressured to commit to things I was not comfortable with and that I wanted more information on, or wanted to get other opinions about. He was focused on nailing me down as a client and it was difficult to get him to allow other thoughts, questions, or ideas to be explored.

I was in a deep hole, being over $13,000 in debt with only my social security disability money to live off of. Need to pay rent too. Then I stumbled upon National Debt Relief, called in, and was greeted by Terra. She was very professional and nice over the phone. First she did a soft credit check to pull up my debts. I unfortunately wasn't qualified for a 3rd party debt consolidation loan. But no matter! Terra said that National Debt Relief would help me directly. She was then very clear about what documents she required from me. I sent them over and then we scheduled another phone conversation to go over the terms with me. She answered all of my questions thoroughly and was very pleasant. She's a cool person and funny too! We both talked about our love for food.

Debt relief programs have always felt shady, but the trajectory I was going down and my habits of spending would have kept me in debt. Mel offered me a chance to not only be debt free, but the opportunity to save money and have the stress of credit off my shoulders. No one truly teaches you how to use credit wisely, and because of that we make decisions that aren't the best. I thought it was hopeless, that I would always be a victim to interest, until I found the National Debt Relief program. Thank you. If you too are struggling with debt, loans, etc, then this program can help you too.

The representative very professional and understood my concerns and helped me in every way possible. He was friendly and made me feel that my concerns was important and was willing to help me to the fullest. The Customer service experience was by far the best. I would recommend to my friends to your company.

Leigh was extremely helpful and patient as I was home alone with my infant. She was relatable, knowledgeable, thorough, professional, and courteous. She answered all my questions, and made me feel very comfortable despite my concerns. I am very excited and already feeling relief about my financial future and looking forward to how NDR can help me and my family reach our financial goals.

My counselor was fantastic! Very polite, very courteous. Made sure I understood the program and the application process. Answered all my questions. Addressed all my concerns. Made me feel better about asking for help! I have no problem referring this program to anyone in a bad situation like the one I had. There is hope!

Caleb ** was extremely helpful. Thank you for all that you do in helping us when we feel hopeless. Debt can be a very daunting thing. Amazing customer service. Above & beyond. I didn't feel judged whatsoever. I got set up on a plan l'm confident about and let me tell you, I am SO excited about the future!