Consumer Complaints and Reviews
Several years ago I had just had a second spinal surgery and was unable to work. I had 3 credit cards that I had a balance on. I set up payment arrangements with Debtscape to consolidate my cards and make one lower monthly payment. I gave them my bank information and allowed them to do a monthly withdrawal. They took money out every month for about 15 months. After that they sent me a letter stating that all the credit cards were paid off... Needless to say, I keep getting calls from one company stating that it has been delinquent since 2008... I have accumulated hundreds of dollars in late fees!!! I am trying to get a hold of them and no response!!! I have no income due to being disabled and can't make any settlement with the company.... DON'T TRUST THEM.
I enrolled in Debtscape, Inc's plan in 2003. They took care of my debt consolidation ok until 2010, when my payments to them were not being dispersed to my creditors. I tried to contact them through phone, email & fax but no answer. Now I'm out $1300 and paying off the remainder of my debt myself.
I was paying debtscape money to take care of my bills back in 2001 and 2002, until it occurred to me that the company seem to not exist after a couple of months, and my debt didn't seem to be going down. I was contacted by some law firm that seem to know more about this situation than me. After receiving two letters from that law firm, I haven't heard anything more on the case.
I was setup back on October 2008 to start paying $225.00 monthly, wherein $25.00 is part of their charge. Debtscape has been taking money from my bank account up until May 2010. Then, I received a summons from the court to be sued by Midland Funding LLC through Attorney Stephen **. I gave Debtscape my trust to access from my bank account to pay my creditor and as of May 2010, they have not been paying them and I am now being sued. I have made a phone call to the attorney to pay the remainder balance to his office by installments every month, hopefully, for $225.00 until this account is paid off in full. Now, this company (Debtscape) cannot be contacted.
My husband and I enrolled with Debtscape to help us get out of debt about 6 years ago and we are now down to one credit card with them and started receiving calls from the creditor that they haven't been receiving their payments. The money has been coming out of my bank account but not getting distributed to the creditor. I tried to contact Debtscape via e-mail as well as calling, and I get a voice mail and never a return call. Now I have to come up with the monies again to pay the creditor even though it has been paid to them as well as my interest rate will be going up.
How do I know I can trust these reviews about Debtscape?
- 610,392 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I ha previously reported that Debtscape did not make payments on my behalf this year, I just discovered that they withdrew funds from my bank account twice in March 2010 and didn't pay. My bank account was hit twice in one month with no funds being paid out. This is straight out theft.
I have been paying off credit card debts through Debtscape for almost nine years with no problems. Now for the last two months, at least, they have not been paying my account. The card company that I still owe says they have not received any payment for the last two months and this month makes it 3 months.
I can't seem to find my papers from Debtscape to give the address and phone number but I have seen many complaints from others who are having the same problem, only some of them say that Debtscape has taken money from their bank account and not paid their credit card bills for them.
Now, the company that I still owe will start charging interest again. I started this with Debtscape because I could not afford the interest rates they were charging, like 19+%. Is this company still in business or have they gone out of business? It would help if they would contact their clients to let them know what is going on with them.
We have been with Debtscape for almost 5 years, with 2 months to go. And we are getting letters from our creditors that there has not been a payment made to them in 2 months and they took us off the program. To date, we paid them over 22,000 dollars. We tried for 2 months to get a hold of somebody or anybody from Debtscape but nobody returned phone calls. All we get is that damn answering machine. In going to stop all payments to them, I think we all should fill a lawsuit against them. They should not be allowed to do this to people that came to them for help.
I had credit card accounts with Debtscape for the past eight years. This year they just quit making payments to my creditors. I have called the company and sent several emails, but I have never talked to anyone there. The consequence is that I have late charges reported as slow pay to credit bureaus.
I have been getting phone calls from my creditors stating they have not received any payments for the past two months. I called Debtscape and emailed trying to find out what happened. They never returned my call or emails. Thanks to all the same complaints I read, I stopped my auto draft with them. I'm currently working with my creditors to get them up to date. I'm going to look into how to sue this company. If anyone has already filed a lawsuit I would like to join in. We are trying to get our finances in order and when a company does this kind of wrongful act, they need to pay! I trusted them! They were doing great for 2 years and if they are going to close down, they should have given us notice.
I have been dealing with Debtscape for approximately the last 2 years and have had no problem until May 2010. What alarmed me was a phone call I received from a creditor, whom Debtscape was paying my debt on, stating that I was 2 months behind. I immediately called the creditor to find out what was going on. When I contacted the creditor, I was informed that the last payment that received was in February 2010 and it is now May 2010.
I attempted to call Debtscape to find out what is going on and all I get is an answering machine and also not able to access the login on their website to see my account. I recently saw the complaints on Debtscape on this website and noticed that this is happening to numerous people as well over the last few months. I went ahead and called by bank to stop any further payments being withdrawn from my account by Debtscape. As of today, May 2010, Debtscape took $528, which was not paid toward my debt. I would advise anyone else to stop all payments in dealing with Debtscape.
For the past two months, Debtscape has taking money out of my accounts but has not paid my creditors. I cannot access my account online. I have called at least four times in the past two weeks and they have not returned on of my phone calls. I am closing their access to my account. I am out $496 and creditors now are considering my payment as late.
Debtscape has not paid my credit card bill in two months. They took two payments, totaling over $500, and did not pay the money to my creditor. Stop any arrangements you have with Debtscape.
I posted a consumer complaint on April 5, 2010. Well, my attorney sent a letter, which Debtscape never received because the address they have on their website is incorrect. I would like everyone out there to know that we are trying to get help for not only myself, but for everyone else. After all the complaints, Dave with Debtscape made my payments.
He paid the March payments on two of my cards and he paid the April payments as well. Now, I had not given them any money for April yet. So I wondered how he was making these payments when he wasn't using my money. He also sent me a $200.00 for two other payments he was unable to make. Well, in the meantime, I had a stop payment put on my account for all amounts from Debtscape.
When they tried to take the money out and couldn't, they reversed one of the credit card payments and cancelled the $200.00 check which had already cleared in my account. My fiancé called Debtscape and finally got Dave on the phone and he acted surprised about the check being cancelled and the reversed payments. He agreed to send me $300.00 for the payments and late fees. We requested it be in form of a money order or certified check. As of Monday, April 19th, I have yet to receive anything from Debtscape. We have since paid off all the cards and are just waiting for Debtscape to pay me the money they legally owe me.
Debtscape, Inc. is supposed to pay my credit card bills on time. They take the money out of my account but do not disburse it on time or sometimes not at all. On December 2009, I had to call them several times to make the payments and on January 2010, there were no payments made until March 2010. February payments were made on time and now, March has not been paid and they owe me $75.00 for a payment they could not make on the January payments. I have called and left messages repeatedly for months now and I have contacted an attorney to send them a letter.
As of now, their fax number is disconnected and you can no longer leave messages on their answering machine. I don't know how they are supposed to call us back if we can't leave a message. I would just like them to stop taking my money and I will pay the bills myself and I want any money back that has not been paid to the bills.
I have already put a stop payment on my account so they can no longer take any more money out of my account. I have been extremely stressed out when my bills are not paid on time. I don't have the money to pay them due to the fact that Debtscape has my money.
Still, Debtscape is continuing to make a mess of my credit. I am starting to get calls and letters from my creditors and now, Dave ** who said he would take care of the problem and didn't is nowhere to be found. I have called, emailed, everything! Posting on here two other times seems to not really help at all! Why isn't there someone out there investigating them? I am about to call the police! They took so much money from me! Complete utter anxiety and stress dealing with this issue. I have no job and they are continuing to rob me. None of my accounts are being paid on time and they are ruining my credit!
I am out of so much money because of these people and it is making me sicker and sicker when I see all the people they have been taking advantage of! They should all be put in jail!
I have been sending money to Debtscape Inc for the past eight years to help pay down two loans. Up until three or four months, the money was paid to my creditors on time. Then they started paying later and later every month. On February 1, 2010, they withdrew the money from my checking account and to this date (March 1, 2010) the payment has not been sent to my creditor.
Their website has shut down on Debtscape where I was able to check on my account, and they have closed out their email accounts and every email sent comes back. They do not answer their phone, with it going to an answering machine with no call backs after a week and a half. They attempted today to withdraw another payment of $222.00 from my checking account. Thank God I went to my bank last Friday and put a stop on any future withdrawals. They have only stolen the one month payment of $222.00. I am retired and cannot afford to lose this money no matter what amount. Please help if you can.
I signed up with Debt Scape Inc. in October of 2008 in an effort to pay off my debt. Everything seemed to be going fine. My creditors were being paid on time; however; as of the last month, I've received 5 letters from my creditors saying that I have missed payments. I feel like I'm being scammed here and I want this to be stopped immediately! I am unable to reach anyone at Debt Scape Inc. and the people who I had dealt with in the past will no longer respond to my emails. I'm furious! This company that is claiming to be a non-profit debt management solution is ruining my credit even further!
I went thru Debt scape in 2003-2005, I owed around 18,000 dollars. I was paying 569.00 a month for two years. After 2 years I still owed what I begun with. I even paid out of pocket on my taxes that I owed. After I got out I contacted all my creditors and found out that many had changed hands. I finally contacted them and made arrangements to pay each one myself. After I paid off all of them in 2005. At the time I lived in KC MO. I moved to Enid OK. in 2008/ I was here 8 months when I received a letter from Midland saying I owed them a little over 2000.00 dollars. I explained to them that I already paid this, and I told them that I just moved and I had a storage in KC MO and I was still uppacking here and I was not sure where all my paperwork was and even if I still had it, I finally went back to KCMO and went thru everything, same thing here. Within a month they contacted a Law Firm, I received a lot of letters from them, I called and talked to them, but they did not care. I finally sent them a print out where Debt scape had paid them approx 1900.00 on this and I was not aware of any thing else that was owed on this. this account was I though was for 1500.00 dollars.
I told the lawyers take me to court because I had paper work to back me up showing that I had paid and that thru the same company Midland LLC I had paid off another Credit card in 2005 that they had handled from Debtscape. They told the lawyers they could not contact me. Which is not true, I lived in the same house in KCMO for 4years. Anyway, i went to court thinking that I had every thing I would need to redemy this. If I owed anything I would pay it. I was not looking for a way out, I just did not want to have to pay for something I already paid for and if I owed anymore I would of paid it. The Judge asked me if I had a Lawyer, I told me I could not afford one, he hit his gavel and said there was a summary against me and I had to pay, I tried to explain that I sent the printouts to the lawyer and this court where Debtscape had made payments. They did not care. Now I owe 2600.00 dollars for something I had paid thru Debt scape something I had no Idea was still lingering after 4 years. Where is the justice in this. I did the right thing by getting help to pay these bills instead of going Bankrupt. The reason I had these bills was because I got ill and could not work for 3 months. When it got overwhelming with all the interest I was being charged I just wanted to pay them. I received a check from the lawyers that are suing Debt scape and it was for 68.00 dollars a far cry from the 13656.00 dollars that i had paid Debtscape. I just want this all to be over, I cannot afford for anyone else to say I owe them. It does not seem to matter if I can prove or not.
They have shut down phone lines and web page pretty much. I did get an answer one day on phone and was told they were having computer problems. They can not be contacted anymore. CLOSE BANK ACCOUNTS NOW SO THEY CANT TAKE YOUR MONEY!!!!!!!!!!!!!
Debtscape has been handling my debt management plan for a year and 1/2. In September, it came to my attention that while they were still deducting $716 from my checking account monthly, my credit cards were not being paid on time, I was accruing significant late fees, my credit cards were threatening to drop me from the debt management plan. After MANY unreturned phone calls and emails, I finally reached Dave H.
Mr. H. promised to look into the matter for me and call me back, which he never did. I had to resort to calling him back several times to find out, finally, that my account was being transferred to another debt management company in New York.
After the account was transferred, I called Mr. H. back specifically to tell him that I was no longer a Debtscape client, and that Debtscape no longer had authorization to debit my checking account. He agreed, and told me my account was closed. Come to find out 10.26.09 that I was debited once again for $716, and now Mr. H. will not return phone calls. NUMEROUS bank fees due to either late credit card payments and the overdraft fees that came as a direct result of them debiting my account for the $716. I had a car payment that was returned, in addition to many other charges, due to Debtscape's negligence.
I have been in the deptscape program for 4-5 months with automatic payments taken out of my checking account of $151.00 a month. My creditors have not been paid for the past 60 days and they have continued to take out my payment. They will not return my phone calls for an explanation or correction. They are ruining my credit. How to I fix this and how do I get my money back?
I am still waiting to hear from Debtscape...they still have not emailed me or called me back and they still have not paid my creditors. I keep receiving delinqency notices and they are ruining my credit. I am out of work and this is the last thing I need! I just send a complaint to the BBB! That hopefully will work!
I have been with Debtscape for well over 5 years. My debt should have been paid off this coming October 2009. On the 10th of every month, Debtscape withdraws $357.00 from my checking account to pay my Macy's credit card. On August 10, they did withdraw $357.00 from my checking account, but as of September 5, 2009, they have failed to pay my pending Macy's account. I am now 2 months in arrears and they are still holding my money. I have dealt with Margie ** in the past and she has corrected their errors. I have called and emailed them various times in the past 2 weeks and no one is returning my calls or emails. They are still holding my $357.00 and my next payment of $357.00 is due on Sept. 10, 2009.
If I don't hear from them, I am going to put a stop payment on that amount. I cannot locate them. Where is my money? Who do I contact? Who can help me? I have even written to their CEO, David Hensel. My credit is at risk. I am retired and on a fixed income. This loss is great for me and my credit rating. Can you help me?
I have been trying to contact Debtscape for weeks now in regards to my account and letters I am receiving from my creditors stating that Debtscape has not paid any of my creditors. Yet, they have been continually taking out my electronic payment of $605 out of my bank account each month. If they are not paying my creditors, what are they doing with my money and why haven't they called me back or emailed me? I am keeping all my phone and email records! I want my money back! They are a scam! I am sorry I have ever referred them!
I've been trying to get Debtscape to return my call since last week Friday. I spoke with Ms. ** last week Monday requesting copies of documents that I need for a court issue with a collection agency regarding my Bank of America account which Debtscape was handling before they transferred my account to another debt consolidation company. I've not been able to reach anyone by phone or via email. All I want is for someone to talk with me and get me the documents that I need.
I was a fool to sign up with Debtscape back in 2002. Debtscape describes themselves as a non profit organization, but they were getting more profit than they were sending my creditors. I'm still in the process of cleaning up my credit report after 6 years. They sent my creditors the miminum due while the late fees and overdraft fees added up. No one ever communicated with me. I added up all of my debt in the beginning and calculated that I would be done paying them in 2 1/2 years. So 2 1/2 years go by and they tell me that I have 2 more years before I pay off my debt. My debt was only $6000 and I mailed them $200 every month for 2 1/2 years. You do the math. I need to sue them so bad. I need my $6000 back.
I've been so stressed and all this has caused me to get on anti-depressants, but I'm off now and I'm still working on my credit report.
Debtscape is committed to providing sound money management alternatives to all who contact our company. Whether they are a client or not, all inquiring parties are provided with financial management information designed to help those in need of assistance. Debtscape takes all consumer complaints very seriously and has availed itself to direct complaint resolution through a direct link to our CEO on our website (www.debtscape.org). We encourage any clients with a problem to call our write an email. It is our promise that all inquires will be addressed and resolution will be sought.
In accordance with our complaint policy, Debtscape has continuously attempted to contact all of the complainants listed on consumeraffairs.com. To date we have only received one response and we are amicably working with that consumer to address all concerns. Debtscapes mission is to help those in need, not make situations worse. If there is a problem that has been created by our company, we will take full ownership and do everything we can to resolve the issues.
1304 Concourse Drive, Suite 100
Linthicum, MD 21403
I have been paying Debtscape for over 4 years, but I am unable to get a balance on any of my accounts. All I get from them are quarterly statements and they NEVER have any information on balances.
I may be overpaying them and not know it.
My husband & I worked with Debtscape for about 4 years. We were told that we would only pay a one time fee the first month and then noticed that we had to pay 6-9 per account with Debtscape. Also, we were told that they would have the credit cards reage our accounts when paid off, this NEVER happened and was NEVER addressed with credit cards as Debtscape led us to believe. Plus, Debtscape can NEVER promise that credit cards to reage accounts since nearly all of them NEVER do this to begin with. Debtscape has had a lawsuit against them for the fees that they charged that they said would not happen. To date, it is in appeals by Debtscape. We may never see the fees reinbursed at this rate.
Debtscape Company Profile
- Company Name: