Consumer Complaints and Reviews
Was spoken to very rudely today, surprisingly by this company's manager, or so he told me, Oscar **. Inquired about canceling, was rushed off the phone and told I would receive a cancellation email. Never received one, called back several times, leaving messages and not receiving a call back. Just decided to see if responding "cancel" to a previous email would cancel it out but wasn't sure. After calling back later on that day, he finally answers and was speaking to me in a very condescending tone saying, "You're done. You are the one with the payday loans and don't want our help because of our small fees." I asked him an email confirming my cancellation but was refused. I asked to speak to the manager or a supervisor and he said, "I'm the superior. I don't know what more you want. You don't want our help so You're done." I was appalled at the lack of professionalism from a so-called "Manager".
I have completed my program with dmcc. I had to consolidate four credit cards, most with high interest. They were able to reduce one of my credit card interests from 18% down to 6%!!. The other credit cards were reduced around 5% lower. I was happy to get anything, as long as it was lower than what I was currently paying. That to me was a savings. Not to mention, after 6 months of on-time payments, I was able to call and see if I could get my monthly payment reduced (which I was aware by doing this, that would extend the life of my loan - but you do what you have to do) and they reduced my payment. Also, I was told before even starting about me being able to request a lower payment after 6 months, so I was told right. I was told beforehand they would call my creditors and try to negotiate, they did. And also, I was told before starting the program that if I finish I would get my first months payment back, as an incentive for completing the program, AND I DID!!!
I had a great experience with them. I had a friend of mine who I work with refer me to this place once I told her I got taken advantage of by some people and they managed to get over time....$10,000 out of me by ripping me off, lying to me, the whole nine. Lesson learned there. So I called and consolidated my credit cards of $10,000 and some change and seven years later......I paid it all off!! :) now I had heard that for every $1,000 owed, and you pay the minimum due to a credit card....that it generally takes 7 years to pay off that $1,000 by submitting the minimum payment. I saved a lot of time (by paying off the debt much quicker than if I was on my own) and money (they lowered my interest on 3 out of my 4 credit cards, that's saving money) with this company. I was extremely happy. :) Also, with these credit card balances I had.....I still got my statements in the mail from each of them every month and yes, I checked every statement each month and every month......The payment I sent DMCC was in turn sent to each of my creditors and ON-TIME!! :) no problems or complaints from me!! :)
Do you provide language interpretation assistance to communicate with debtors, consumers, and/or others that are not proficient in English?
I am sure you have heard the same story about them as you will get here. Had agreed to consolidate nearly $30,000 in debt with them and they calculated a monthly payment for me, $700-800. They required that I give them 2x that amount to get started and after I did, my monthly payment went up because they could not negotiate with 90% of the creditors I had enrolled with them through.I withdrew from their service after them making late payments to all my creditors even though I paid DMCC on time. In all, i was forced to file bankruptcy and DMCC sent me a letter that they would send me $50 if I would sign a closure agreement. yeah right. I signed no such document because I think they should give me tha $1500 I gave them initially for nothing.
I filed bankruptcy, had to move, etc. etc. etc.
I began calling DMCC to try to get it resolved. They dragged their feet for months and finally in October the interest rate was dropped. When I asked about all of the extra interest I'd paid and the late fees, etc... they were going to get back to me. Never heard from them. I then received notice that 3 of our cards were sold to a new company in October. Called DMCC so that they could get everything taken care of. The last two statements have indicated that the interest rates are all back up, late fees mounting, overlimit fees added.
This month - no payment was received by two of the cards so I called to pay them myself. DMCC still has not returned my calls regarding the reimbursement and getting everything fixed. Today I filed a complaint with the BBB, but I don't know how far that will get me - I did not document the exact dates of all my phone calls with DMCC, which the BBB wants. I have also emailed their executive director to let her know just how dissatisfied I am and that I do not want them handling any of my accounts. I will contact all of my creditors myself.
This has been a nightmare that now has my accounts severely delinquent and over their limits. My credit score has plummeted and is going to take me at least a year to fix. My suggestion to everyone is contact your creditors yourself. You can accomplish as much with them as the debt counselors and will have much more control over it. I have requested that they give me back the money I sent them to start this "nightmare" and hope that they will, though my guess is that they'll respond as promptly as before - NEVER TO BE HEARD FROM AGAIN.
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If they would have stuck to the original 3.5 years, I would have been finished with my payments about 6 months ago! Instead I have about 16 more monthly payments to make. Emotionally, I have had problems getting credit for certain things because when banks see that we are in their program that throws out a red flag to them. I thought that their program would help us and be better than bankruptcy, but instead I have struggled with banks and lenders over this.
They told me that all I had to do was send a check and everything would be taken care of. The amount was $450.00. Upon further inspection I told them that I did not want them to handle the Associates account. Somehow they did contact Associates and my card was cancelled and due to that my interest rate went from 12.99% to 15.99%. They claim they never contacted them but Associates told me they have them on record. But Debt Management is not lisenced to do business in Michigan.
I told Debt Management I did not want to deal with them and they offered to give me half of my money that I sent them. I contacted First USA and told them not to deal with Debt Management ever. Realizing that I had made a mistake I settled to get half of my money back. Debt Management then refused to pay anything back based on all the work that they had done.
Debt Management Credit Counseling Corp. Company Profile
- Company Name:
- Debt Management Credit Counseling Corp.