Consumer Complaints and Reviews
I was contacted and was charged on my credit card without any response and the phone number is no longer in service. I was told they could not help me refund my money. I have tried to contact them with no way to get my refund.
Guaranteed to lower interest rates on credit cards to save at least dollars and they didn't lower anything, charged my highest interest rate card a thousand dollars and I'm paying the interest on that too. They guaranteed my money back if they couldn't do this. I never get my calls returned and I can't log in on their website, it says invalid login our no info found. I left another message today with CCG. I know they won't return my call, they never do. I want my money back.
I want to tell people to be careful when considering to pay a credit group for help with credit card debt. Make sure you understand and know what you are getting into. Read the fine print. Don't sign up right away. Do your research first. Keep track of all communications (date, how contacted, who contacted whom, what was discussed, outcome, etc). If that little voice inside of you says think about it, listen to it and think. It's OK to say no. Don't be pressured into doing something you feel uncomfortable about.
July 2011, in a moment of weakness and frustration, I said yes to My Success Track and paid $1000. I should have said no and kept my money. The person who called asked about high interest credit cards. I told him that in addition to higher interest rate cards, I also had a low interest credit card from my credit union, but he wasn't interested in it, only the high interest ones.
Also they were/are not interested in store credit cards like Best Buy, Home Depot, but I gave them that information too. The actions that they told me to take, I have been doing for a very long time, pay more than the minimum, pay early, request lower interest rate. Two credit card interest rates were reduced, one that they obtained and one that I obtained. I don't know if they had any influence in reducing the rate since I have always called about rate reduction. On my own, I did transfer balances from my higher interest cards to my lower credit union card. Transferring the balances makes it seem like they were/are saving me more money.
They do send you a nice packet showing how much you can save if you follow their guidelines/rules. Also, they will renegotiate with your credit card companies. But you must request them to do it. There is no guarantee that you will receive a lower interest rate. Their only requirement is that they show you that you can save x amount of dollars. If they do this, then your chances of getting a refund are nill.
I'm continually getting automated calls from Consumer Credit threatening me, to call them back. The number they are calling from is 612-325-8774. The latest call just happened today, February 16, 2012, after the new FTC laws took affect.
The company's name is mysuccesstrack.com (a.k.a. Consumer Credit Group). If you have paid either one of these company's fee ranging from $595 to $1495 to lower your interest rates, you need to call your credit card company and have the charge removed because it is a fraudulent company. They will not lower your rates. They will only send you a calendar showing you how to get out of debt by making your payments.
They have three phone numbers 888.707.7117 , 877.506.4908, and (888) 363-8707. The company owners are Dale Robinson and another scammer named Brett. You can find their address on www.bbb.org. Call your state's attorney general and report them for the robo calls they send out. File a small claims lawsuit against them and you will definitely win.
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I got a call on the end of June and they promised me that they could lower my interest rate to 6.9%, and that I could still use the cards. I had been told that the two credit card companies wanted to work with me because I pay on time. They took $195.00 out of one card and $395.00 off the other and that was all the credit left on both cards or they would have taken more, I bet. Well, nothing got lowered and I was guaranteed that the new rate would show by September or October on the latest statement but it never happened.
Today, I called the number that originally called me and I have two women's full names and one mans first name. It was out of service. I called the number that came on the email and had an argument with Mandy. She is not a negotiator but said that nobody promises or guarantees anything. I am wrong.
My husband and I are disabled and on a fixed income. The only way we can ever get anything is to charge it so on top of not only high interest rates we just got ripped off for $495.00. I believe that if we had more credit available, they would have charged more than the $495.00. I am so mad right now I could spit fire. So I want to file a formal complaint against these scam artists who prey on innocent people trying to pay their bills and still eat!
I am reading all these complaints and it is sinful that this is allowed to go on in the USA! We must all fight this together,, we want our money back and these thieves out of business now!
Their pushy sales pitch where they're repeating the same stuff over and over. It sounded good until it came time for the $900 fee to be paid. Meanwhile, I would be saving all this money in interest which would balance out the $900 fee. I did say thank you but no thank you and hung up but he called me back and started again. They did get some of my information.
High pressure sales pitch to reduce/get fixed rate on your credit cards, price $995.00. I did research after giving them too much information.
National Better Business Bureau had had 67 complaints in last 12 months, plus what I've read on this site. They have a "C-" rating with BBB and are not members.
I canceled my credit card before their charged hit, but it's a big inconvenience to me to have to change this information with people I normally do business with.
I don't have an e-mail address, but I'm sending cancellation letters to all of the above addresses with a nasty note to go with it. I am so ticked that I am so gullible at age 70.
I really feel stupid after reading all of the other complaints. This company promised to lower my interest rates. I was already paying the maximum payment each month, but my son was starting college, and I have a congenital spinal condition that has deteriorated to the point that I'm no longer able to work. I truly believed they could lower my interest rates, and I just wanted to pay my cards off as quickly as possible. Well, after three months I got a calendar, with a payment schedule that would have left me paying less a month than I do now. So now I have a calendar that cost me $995.00, and my interest rates are the same as they were when I signed up. Please, be aware so that you do not end up like me.
This company preys on women! The most pushy sales ever!
They had the gall to ask my wife why she needed to talk to her husband. This company is shady and a big scam! Women everywhere, be on alert! mysuccesstrack.com is a scam!
I was told they could lower my interest rates on all my cards to as low as 1.24% - 6.9% fixed rate for the life of the cards. They couldn't guarantee an exact percentage but it would fall in that percentage range.
A new law that had just been passed by the government allows companies like Consumer Credit Group to help Americans get out of debt faster. It was a one-time deal and I was told they would go to the next consumer if I didn't take the deal the same day. That someone should have told me this was a scam right there and then, but no, they caught me off guard. First, the price was $995 but since I had a few cards with a 0% finance for a year, they lowered their rate to $795. Another red flag! They even had the gall to state they have an outstanding rating with the BBB. When I mentioned I was going to check this out, that's when I was told this was a one-time deal and not to pass it up. I stated to them that if ANYTHING is not on the up and up, I would take advantage of canceling it within three business days!
I was on the phone for quite some time with a Jonathan ** and a Brian **, his supervisor, but I really wasn't sure I wanted to do this but they sure were convincing. Boy do I feel like a big dummy. I'm a single mother struggling to make ends meet but am VERY PROUD for paying all my creditors on a timely manner and then get taken for a ride like this. Just when I'm trying to get out of the place and get a little better place for my son, and then this happens.
This is the number that came up on my phone. Saying they could lower interest rates on my credit cards to 4% ish. It would cost me $895.00. He was giving me all kinds of info on savings etc when I asked for his number or further information on the company the man started getting a little pushy. I told him I was not going to pay $895 tonight, if they were legitimate company I would research them and call back.
After much talk he hung up on me. I had given the original caller Jessica a visa acct number so could pull me up I was not sure but wanted to see what they were about. I did call visa in the end to adv them and the number that showed up on my phone say NIS. Glad I stopped when I did. I am sure it was a scam. This John man gave me a reg id#1004 and that was all I could get from him. Asked for website but never turned me over to decline dept to get any further info he hung up on me.
A person from this company called and said that I was making my payments on time and making more than the minimum payment each month so I qualified under Obama's Consumer Protection Act to receive lower interest rates on all my credit cards. He asked for information on all my cards, which I did not give him. I gave him only the last 4 digits of 2 of my Visa's, but refused to give him the CVV that he requested. He said it would cost $990 and that I would see a savings of $2500 within the first year.
He switched me over to a verification officer named Richard who again asked for my CVV which I refused to give. He switched my back to Cliff, who proceeded to pressure me and get upset with me because I said that if I was a protected consumer as the act specifies, I would not be asked to pay for a reduction in my interest rate. I continued to tell him that I would not give a CVV number and that I was suspicious of them because their number was blocked from my caller ID. He tried to explain that it was because of being a toll-free number, but I know that isn't true. We were disconnected while I was telling him that charging customers for reducing their interest was not a reward and that I refused to allow that. I think they are selling the credit card numbers and that's why they need the CVV. He called me back 3 times and I let it go to voice mail. My husband answered the phone and told him to stop calling. I intent to turn them in to Consumer Justice Department.
rates and they would get me fixed rates. They guaranteed a $2500.00 in savings.
I continued to have questions and they forwarded me to a woman from Bank of America's fraud department, she said her name was Janet ** and told me how all the rates are going to go up soon and because I am such a good paying customer I can receive this deal. She even said she did it for her daughter. I did give them some of my credit card information but I ended up hanging up on them. Hopefully there will be no consequences. They do have my credit card numbers and even asked for the codes on the back. I am going to contact my credit card company to be sure they do not charge them.
Was contacted by their company. Promised they could lower my interest rate on all my credit cards. Two months later, all I got was a calendar showing all my bills and if I paid more than the minimum balance. I could pay them off quicker cannot find a return address so I guess I'm stuck with a $750 calendar. Crooks. Do not fall for their high pressure sales pitch.
I believe these people are pulling a scam. No one should have to pay $995.00 to help clear their credit. I notified my banking institution and had my account closed. I collected as much information as I could from them just in case. Beware!
They called on 7/17/10 and promised they could save us $3000 in interest off all our credit cards. After giving out account numbers and the last 4 digits of my SS number, they then told me it would cost $795 upfront. I ended the call at this point and am worried they are stealing my ID. I can find no record of them. The phone number is still working as of 7/23/10.
Consumer Credit Group Company Profile
- Company Name:
- Consumer Credit Group