ClearPoint Credit Counseling Solutions
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ClearPoint Credit Counseling Solutions

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Last updated: Nov. 15, 2009

1 ClearPoint Credit Counseling Solutions Consumer Reviews and Complaints

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Original review: Nov. 15, 2009

They were supposed to contact the bank and address my concerns with the mortgage. After much discussion and exchange of e-mails and letters, Ms. T did make a call to the bank with me on the line. We got nowhere and she went on vacation and left someone to care of my file and I was ignored on no less than 4 different time. Mr. Walter D, an 'expert' and supervisor contacted me and after much discussion with my questions, he agreed that he was to blame for not following through and promised me that he would call me in 24 hrs. to discuss my letters and declaration of income and expense I had submitted and to call the bank and try to adress the issue of my default. He failed to call me and I have not heard from him or anyone in their office.

ClearPoint Credit Counseling Solutions expert review by Barbara Friedberg

Clearpoint Credit Counseling is a non-profit, education-focused credit counseling firm committed to teaching consumers better money management skills. Founded in 1964, the firm offers budget, debt and housing advice. The company is headquartered in Atlanta, Georgia and has more than 40 branches nation-wide.

  • Services: Clearpoint offers budget, credit and bankruptcy counseling. They also provide housing programs for those having difficulty paying their mortgage payments. They offer a debt management program (DMP) solution as well.

  • Specialty offerings: Clearpoint has a free Hispanic Center for Financial Excellence and a Military Reconnect program.

  • Debt management program: The DMP gives clients lowered interest rates and fees, greater principal payments with less interest and faster repayment time.

  • Educational resources: The company emphasizes the importance of education and provides their customers with debt management educational resources like interactive tools, e-books, podcasts and articles.

  • Contact: Clients can access customer support online, on the phone and in person.

  • Free counseling: Prospective clients have access to a free credit counseling session that includes a free credit report review and free FICO score.

  • Transparency: Clearpoint keeps all its fees transparent. Clients are not subject to hidden or surprising fees.

  • Best for: individuals with excessive debt looking for counseling and educational resources.

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Barbara Friedberg

Personal Finance Contributing Editor

Barbara Friedberg, MBA, MS is a former investment portfolio manager with decades of financial experience. Friedberg taught Finance and Investments at several universities. Her work has been featured in U.S. News & World Report, Investopedia, Yahoo!Finance and many more publications.

ClearPoint Credit Counseling Solutions Company Information

Company Name:
ClearPoint Credit Counseling Solutions
Year Founded:
270 Peachtree Street NW
Postal Code:
United States
(800) 251-2227