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Last updated: Aug. 16, 2017

102 Alorica Consumer Reviews and Complaints

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Verified Reviewer
Original review: Aug. 16, 2017

I get near daily calls from NCO Financial despite their confirmation. I'm not the person they are looking for. What's most interesting is that each call comes through a website my company advertises on (I know because it has temporary trackable phone numbers) so it is like they are phishing. SHADY.

Verified Reviewer
Original review: Feb. 24, 2017

I get multiple calls a day for someone who does not have this phone number. I have told them several times they have a wrong number. However I am told unless I can prove this person doesn't live with me there's nothing they can do. I have lodged a complaint with their compliance department but to no avail. They are wasting their time calling a wrong number. Never mind the fact that it is horribly irritating to have several calls a day and then clogging up my voicemail for someone who I don't know! This has to stop, and it has to stop NOW.

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Verified Reviewer
Original review: Jan. 25, 2017

I get phone calls from #** and caller Id shows Navient. I get calls 4 plus times a day. The voicemail states "this is Ashley from Navient. Call us at 1-866-248-3121 talk to account specialist regarding your loans." I googled this 1-866-248-3121 # and it comes up NCO Financial so why are they claiming to be Navient? Why does the caller ID says Navient? Yes I have loans thru Navient the loan sharks I make payments weekly what I can afford and yes 3 weeks behind. So is this another scare tactic or did they get my information somehow and trying to get money from me?

Verified Reviewer
Original review: Jan. 11, 2017

NCO Financial has been calling me, probably 20 times in the past 4 months, using many different phone numbers, under fictitious display names, regarding a $14 bill to Fedex Canada which wasn't actually my bill. Fedex billed the me rather than the sender of the goods, who was responsible for the charges. In frustration I paid Fedex the $14 just to get the harassment stopped. I have told NCO about 10 times now that FEDEX has been paid. I have talked to FEDEX Canada 3 times now and their customer service department assures me that they have advised NCO to stop harassing me and that the bill has been paid. NCO threatens me with garnishment of my wages, more harassing phone calls and letter, etc. etc. etc.

Verified Reviewer
Original review: Oct. 12, 2016

This company called me saying they were NCO Financial and the call was being monitored. So I asked them why they were calling me. They said it was a personal matter, and asked if I got a letter from them. I said "no I never received a letter," in which I didn't. I started to get suspicious because I have been living in this place for years now. They proceeded to try and ask me personal questions in order to "identify who I am". I said "first you tell me what this is about, then I will decide to give you any information." They again said this was a personal matter, and that's when I hung up the phone on them. It's obviously a scam, I do not owe any company money. I had already declared bankruptcy over 10 years ago and since then I had to rebuild credit, and I always paid everything.

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Verified Reviewer
Original review: Aug. 3, 2016

I recently filed bankruptcy because NCO Financial and Transworld Systems started garnishing my wages for an old debt of my ex-husband without any prior contact with me. I cannot get mailing addresses for either company and when I call the customer service number on their websites no one can give me any information. I just received the notice of discharge sent to them by the courts back as not deliverable. Why is it impossible to get a mailing address for them? The way they operate should be illegal.

Verified Reviewer
Original review: July 12, 2016

Just recently started a new job a couple of months ago and just within a couple of weeks I noticed a garnishment coming out and assumed it was my child support obligation. I was wrong. I inquired and was emailed a letter the HR dept. Received and it is saying I owe over $21K for a student loan that is not on either of the credit bureau's yet they have a fake looking garnishment letter that my company has taken and started garnishing my pay? How do I get this to stop?

I believe they are a type of creditor that picks up old debts and then runs with them again. This was from 1990 - 1991 when I went to school for a year. Loans were paid and I also had Pell grants along with my GI benefits. How can they do this 25 years later and get away with it? BS and I seem to be screwed until I can figure out a course of action. I've called the number provided and it puts me in que and then rings, then gets silent and then either disconnects or says that person's mailbox is full. WTH???

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Original review: April 20, 2016

I called them to find out about $32 bill they sent me. At first I didn't know what is it about after they told me that belongs to FedEx and I settled with them. I asked the rep why they called my house number for collection. They told me in collection act they are authorized to call my personal home line. Guess what - that is not even in collection act, in collection act none of collection companies can call your home or personal or your work phone for collection. Very very poor, rude, bad customer service. I will report them to BBB.

Original review: April 1, 2016

I've asked, demanded and have even yelled they stop calling my DO NOT CALL supposedly protected cell phone. Collection call for somebody besides me. I'm so angry and frustrated. They call and hang up. I'm so tired of having calls that say nothing and then hang up and do so repeatedly during the day that now I call them back to see who the ** is. This stupid company won't stop calling me.

Verified Reviewer
Original review: Feb. 25, 2016

It took a little while but I finally figured out what the hell was going on here. They had my new phone number and my SSN and bank account number. The address was somewhere I hadn't lived for ten years. Out of three calls, two were by people with such heavy accents I couldn't understand a thing they were saying to me. Seems I used a payday loan company once over ten years ago and these rodents managed to get a hold of my personal info. They told me I had never paid back a loan I took out. The last time I used this company was prior to 2007.

I finally got them to tell me when this loan transaction was to have taken place. I was told July 2012. I'm figuring they prey on people who had some financial hiccups and the details are probably foggy. They are banking on the "Wow, I thought I had paid that back" response. Where they mess up (in my case) is that those loan companies get paid back by automatic deduction. If it gets denied, they add huge interest and keep trying until they get it. It has to be a boiler room where they figure if they get 3 out of 10 suckers, that's a good payday. They're not the brightest crooks in the world. They actually told me I could "clear up" the whole thing by getting a prepaid credit card and giving them the access numbers. Yeah, right!!! Just hang up or block the number **. Please ignore these idiots and if they are persistent, notify the FBI and FTC. You can do both online at.GOV. Let's be careful out there.

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Verified Reviewer
Original review: Jan. 16, 2016

If everyone ignored their calls for a while they would not be in business for very long. People need to stand up for their rights, nobody should crumble to their tyrant ways! Regardless of how much a person owes, myself 300 for a sat bill, they cannot treat people this way and expect to get a dime. I say the hell with NCO and give the monies to the local food bank. Peace.

Verified Reviewer
Original review: Dec. 20, 2015

I get several robocalls a day from NCO Financial Systems; my number is registered with, so the robocalls get intercepted. But these calls come several times a day beginning at 8 a.m., even on Sundays!! It's annoying!!! I have not received anything in the mail from them; only these constant robocalls!!! I want them to stop!

Verified Reviewer
Original review: Nov. 1, 2015

For one month this company has been calling me and when I answer they hang up. I called their 800 number and left a message regarding this point. I also said that if they wanted a bill paid then they needed to snail mail me the information for my review that their system wasn't working by phone. They have called me four times a day and when I pick-up the receiver the phone goes dead.

Verified Reviewer
Original review: Sept. 26, 2015

Entered into a debt relief program. NCO started calling. Told me that I had no right to do that. I didn't have their permission. Now blocking calls from this company after the "F" word was thrown at me several times and told I was a deadbeat and a worthless excuse as a human being. Filed complaints with BBB and the NC State attorney general's office.

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Verified Reviewer
Original review: Sept. 21, 2015

Recently, I enrolled in a debt consolidation program with four credit cards. Three of them have been managed perfectly competently. The fourth, however, has been a nightmare. As you may know, the way debt consolidation works is that your cards are cancelled and the balances paid down with a lump sum that is paid to, and then distributed by the debt consolidation service. Let me emphasize that this organization, which I won't name, has been exemplary.

One of my credit card companies outsourced the management of one of my accounts to a third party - in this case, NCO Financial Services. Under their management, my account balance has inexplicably doubled in excess of my credit limit, and they have not provided a satisfactory answer for why this has happened. I've been informed that my issue has been "escalated to management." The last time I checked in was three weeks ago. As of today no action had been taken, so I called again.

After being assured that my issue is being looking into, I asked to speak to a manager. I was transferred only to hear a recording informing me that the number was "unassigned." That then hung up on me. I called back only to have the same experience. I've asked my debt consolidation organization to investigate. They have been extremely responsive and are taking action. I don't know if NCO Financial Services is fraudulent or incompetent, but I will get to the bottom of this.

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Verified Reviewer
Original review: Sept. 5, 2015

This company recently sent me a letter ordering me to give them more than 5000 dollars. It is statute-barred debt and it is an outrageous amount of money. They threaten "further collection effort". What are you going to do... send me more letters? That is all you can do. If there are any phone calls, I ignore and block. If you sue, I will cite the Ontario Limitations Act and I will seek damages. Just like the previous reviewer, I find the letters amusing. Keep on sending them haha.

Verified Reviewer
Original review: Aug. 26, 2015

They kept harassing me by mail over a month after I paid off a late hydro bill. No big deal about the bill... I just moved and forgot. So whatever, I paid it. But these NCO losers kept sending me stuff. It was hilarious. And the wording of the letter, with exclamation points, is ridiculous. From their letter: "Out demand for payment in full has not been answered. It is our belief that you can and should pay this overdue debt now! You leave us with no choice but to once again call your immediate attention to this delinquency! We trust that you better judgement will prompt you to pay the total used once and for all." Hahaha. Dear Lord. They're lucky I paid before reading this because I would've not paid for more time in order to get more entertaining letters like this. Learn some manners.

Verified Reviewer
Original review: July 21, 2015

NCO Financial collection agency says I own a medical bill ($200) from 2005. The date of visit does not correspond with any visits I had to this clinic and as well, the clinic says I do not owe any past due amount. This has been over 10 years now. They said they are issuing a subpoena to both me and the medical clinic and the sheriff's office will be issuing a subpoena, that I must appear in court and that the judge will most likely say I am lying or else how could they get the account from the medical clinic.

They also said the judge would not agree with the clinic saying that I didn't owe the bill as they were the ones who instigated the debt. Also, the clinic says they have never used NCO Financial for their debit collections. When I started asking too many questions the NCO Financial rep said, "Well, you seem to know so much so you can figure it out for yourself," and she hung up on me. Terrible company with mean, nasty people.

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Verified Reviewer
Original review: June 22, 2015

I did have a power bill go to the NCO Financial and have this company calling my elderly in laws and harassing them because I told the woman on the phone I was going to make small payments. And she asked me what was wrong with me and my situation. And when I said it was not her business she was extremely rude and said "it most certainly is." I said "No it's not. Thank you. Have a nice day." and hung up.

Verified Reviewer
Original review: June 4, 2015

We have been having harassing phone calls from NCO for three weeks. They claim we owe an account from Telus. We have NO account with Telus. We are with Shaw and Bell. Last September our truck door and window was smashed and my husband's wallet was stolen and his cards including SIN. These people that stole my husband's identity have opened two accounts at Telus in our name. The first time they used our address and we caught it within one month. Now they have done it again with a different address. We told NCO we have a police report number.

They will not accept it and want us to Fax it to them. We have contacted the police for it and have to wait a few days for the report. NCO are screaming at us that they will ruin our credit rating for years. What can we do? We have no account with Telus. If they would ask for a mother's maiden name this would not continue to happen. This company is rude and give us no information. We don't trust them. Help.

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Verified Reviewer
Original review: April 24, 2015

I have had a student loan out for a few years ago. I only tried to go back to college after having two hip surgeries and trying to find out a new career goal but only went for 2 semesters. I was willing to make a payment. Gave them 2 diff cards to use and they wouldn't take them because my name is not on the account. One was a tax return card. Me and my spouse have been together over 17 yrs but we have no common law in Oregon. I do not deal with any banks or ever want to. I let my spouse take care of that. Now I just found out on my pay stub I had a deduction. My final notice of garnishment is April 2, 2015 and it is only April 24. ME and my family can't afford this deduction. I'm willing to make payments but they need to take them right?????

Verified Reviewer
Original review: April 22, 2015

I called up NCO and asked if we could settle an outstanding student loan amount that showed up on my credit report. I ended paying in out the money on April 6th and the transaction was completed on April the 8th 2015. I was told by a representative that in 3 days they would report to the credit people and within 5 business days I would receive a letter of release... Now 2 full weeks later I have not received this letter, my credit still shows a balance owing, and they're claiming it is the governments fault and vice versa. Their support team is not returning calls, and they state there is no way for them to contact the government, and there is nothing they can do but wait...

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Verified Reviewer
Original review: March 9, 2015

I had a outstanding balance with PayPal of $2583.53. The calls started at 8 am and ended at 9 pm. I honestly never got one of the phones I bought and I don't wish to pay for something I don't have.

Verified Reviewer
Original review: Feb. 24, 2015

I astounded that ICBC would be associated with this company. I have been in contact with ICBC several times in the last 3 years and only now am I hearing about a Transit ticket from 2012 but from this awful collection agency NCO. After sending me a letter to my parents address, I called them to have them tell me if I don't pay them in full by the 6th of next month, only 30 days since receiving the debt from ICBC, then they affect my credit for 6 years.

It may be a low amount but I am self-employed and on a budget. I told them I can make payment right away and again on the 15th of next month, to be completely shut down and repeated to constantly that that's it, that's the rule and I have to do it. I feel extremely sorry for the people working for this company, who have been hardened and made to bully and push unreasonable requests in unreasonable time frames.

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Original review: Jan. 27, 2015

I had an outstanding balance with Bell TV and the phone calls start at 8 o'clock in the morning and end at 9 at night trying to tell me I owe them $900 when my bill was only $100. I want to call you. Answer the phone. Nobody's there or they let it ring once not even enough time for you to answer and then when they finally do leave a message on your answering machine, they are all rude and I have told people at NCO Financial not to call me till after 5 pm all the time and they don't listen at all.

Original review: Jan. 27, 2015

Well let's start by saying that NCO, I do believe, has 5500 hundred dollars of mine and was not distributing the money to the collection agency accounts that I owe money to! And so therefore, I would like the money return back to me and I would distribute this amount as needed! To all my collection accounts and my credit fix. Because I do not agree even 1 percent if this company even exists.

Verified Reviewer
Original review: Jan. 23, 2015

We believed that the account which they were harassing us starting at 8 am in the morning & all day long till after 9 pm in the evenings. We believed the amount they were harassing us about had been paid for in full over two years before. We have now gone out & paid this account off in full to the company itself not to NCO. We did this because number one we were never given an address but a demand we go to our bank & pay there. We didn't have anything else to go on but the NCO demanding us to pay at our bank. When I did speak to the gentleman all he did was scream at me, I was wrong & wouldn't listen to me at all, so I hung up.

Original review: Jan. 9, 2015

Shaw direct happened. Went to NCO collections, which I did pay in full in September of 2014... It is now January 2015. Credit bureau report showing a balance of $3.00 but owing is $1.00. Call Shaw and it reports as paid as well as closed to them so they give me a number to call, which just rings busy... Tried many other numbers, which I found online for them and just recordings so far. Have emailed them and no response of as yet. $1.00 is wreaking havoc on my credit and I don't actually owe anything? Be fair is the suggestion before typing a comment... How the hell is that fair and why is this company even in existence with these types of things happening and why are they not held accountable for jacking up people's credit!??

Original review: Jan. 8, 2015

This people are relentless with phone calls from 8 a.m. to 9 p.m. I have never received a copy of what they are trying to collect. And will not tell me on the phone just want me to give them a blind payment and debit card. No way.

Original review: Dec. 22, 2014

I had several hospital bills go into collection and subsequently had judgments issued against me for several thousand dollars all together. I have since paid off ALL hospital debt. I have a release of judgement through the various attorneys and the court system on each and every one of them. However, apparently NCO has decided to keep my money for their own benefit instead of transferring it the hospital who was owed the money as Mercy hospital still tries to collect each and every time. I call to inquire about the account balance (just trying to verify that the payment has been received at Mercy from NCO) and informs me they have not received the payment from NCO. This website requires you give them at least a one star rating to submit your complaint. They are not even worthy of one star!

Alorica Company Information

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Formerly Named:
Expert Global Solutions, Inc.

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