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    ConsumerAffairs Unaccredited Brand

    LifeMates is the nation's largest and leading personalized relationship service. We focus on bringing together single men and women who are serious about forming long-lasting and loving relationships. Our members choose us because they want to meet high quality people. We employ the nation's most experienced matchmakers who excel in what they do. We pride ourselves on providing thousands of member-approved introductions a month and are pleased to deliver the highest success rate in the industry.

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    Last updated: Jan. 16, 2018

    308 Lifemates Consumer Reviews and Complaints

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    Verified Reviewer
    Original review: Jan. 16, 2018

    I signed up with Lifemates in 2014, was ripped off, asked for and was refused a refund, and then filed a claim against its parent company Elite Singles Canada Corp. The company was found guilty but since then has avoided paying its Court-Ordered compensation. Steer clear of this fraudulent company.

    Verified Buyer
    Original review: July 23, 2017

    I joined because I was told there were lots of potential dates in my area. I was not even offered one date with someone living close to me. After a month, I wanted to close my account and the company wouldn't let me and would not give me my money back. That's not very ethical.

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    Verified Reviewer Verified Buyer
    Original review: July 13, 2017

    I joined Lifemates on August 19th, 2015. Like many of the reviews from people in Calgary, I met Barbara for an interview at the Macleod Trail location; her number has since been disconnected. She was a great salesperson however, and convinced me that I would have no problem being matched with women in the Calgary area. She said there was a pool of around 60 women that would be suitable so that sounded promising and I forked over the $5033 for 15 matches.

    The first match did not respond. I received matches in the next few months so I was pleased with the service, despite there not being a mutual connection. In May of 2016, I did meet someone and so went on hold. Eventually that relationship fell apart so in October of 2016, I requested a new match. During that period, Lifemates sent an email stating that they were switching over completely to email and that I would no longer be receiving phone calls. I received an automated response after providing feedback and requesting another match but have not heard from them for nine months now.

    When phoning, I always get the automated message that they are "busy serving other customers" which we know is complete rubbish. Unlike people who have encountered a full mailbox, I was able to leave messages but never received an email or phone call back. In a review I read here, a woman did receive a response after filing a lawsuit. It's sad that it requires such lengths before the company interacts with its clients. That is definitely an avenue worth exploring. As a man who has not had success through traditional or online dating, I had hopes that this matchmaking service would work and initially, it looked promising. However, I would encourage anyone contemplating signing up to completely stay away from Lifemates.

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    Verified Reviewer Verified Buyer
    Original review: May 10, 2017

    I would like to inform other people to be aware of this fact and not to lose their money as I did. This Lifemates company is a total waste and scam. The fact is they don't have too many men. They struggle giving you any referral because they have mostly women who don't want to go online and be public. I was 42 years old, good looking and have a professional job. I didn't want to go online dating because of fear of stigma and dignity. That is why I paid 5K to be protected and find the same person who valued seeing a woman.

    I should tell you that after one year of only two referrals, the woman in this company (Sarah and Carolyn) told me that I should not rely on them and do online dating! They also told me that women come to Lifemates company because they want to be protected, but men want free dates and they go to bars or online dating. That is why they do have a few male members and a lot more women. Those men are charged way less only to be referred to those naive women like me. Do not waste your money by giving to these people who laugh behind your back and enjoy going on vacation instead.

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    Verified Reviewer
    Original review: March 24, 2017

    What this company does is criminal. When they want your business they go out of their way to get it. Once they have your 5 grand for a lifetime membership, you get a few referrals, most for poor matches. In my first TWO years with them, I got 4 referrals and had two dates. In the past two years, I have not had even one referral. If I call, I get no one. They track my phone number and send an auto reply email that says they are working on it. Then I hear nothing. They stole my money. How are these scumbags any different than the Nigerian phishing and pretend tax collector scams? And why is the police fraud squad not interested? Do not give these people your money. I wish I had listened to similar advice.

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    Verified Buyer
    Original review: March 13, 2017

    Met with a nice rep - Jackie. I paid $4,000 to be personally matched and with a guarantee. I had two meetings with possible matches. The first was awful, but the second was a joke. They matched me with someone who had been on 77 dates in 4 years. Literally, a Santa Claus who spent an hour showing me his photos with children. I tried to get a partial refund. They didn't have the decency to return a call & their voice mailbox has been full for months. Better Business Bureau got nowhere with them either. What a bunch of con artists.

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    Verified Reviewer
    Original review: Feb. 21, 2017

    When I was suffering with depression because of a very badly ended relationship met a lifemates representative who almost promised me that they will help me to find the true love. So I paid the tax of 2500 Cad and become a member. This was one of the worst spent money. They start matching me. First match was a person - light smoker which corresponded to my profile description but when we met for an hour he actually told me that he smokes between 20 and 40 cigarettes a day. So I was shocked that this was considered as light smoker. The guy had one or two missing teeth.

    Second match was with a guy who was a friend of the Lifemates representative. Third guy was a real estate agent so using his phone I found out that he is still in a relationship with a woman who moved to Calgary. He was present to me like a man looking for a serious relationship. When I found the post of his girlfriend I called the agency and they didn't have answer to my question: Is he is single or he is in a long distance relationship? The lifemates matchmaker didn't check the information this guy provided. I had more interesting experience with the matchmaker from Lifemates Montreal but for now I think you can get a good idea what kind of service to expect to get for your money.

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    Verified Reviewer
    Original review: Jan. 26, 2017

    I signed up for Lifemates in December 2015 after a very invasive interview. The interviewer demanded the money upfront which was $5,000.00 Canadian dollars. In April 2016 I was sent my first match. We clicked in the beginning but due to our grueling schedules we could not meet. Finally in May I requested to be sent another match. Having not received a response I sent an email in July about their lack of customer service. They sent me a match almost immediately but to my utter dismay and disappointment it was a 55 year old whom I had nothing in common with. I asked for someone no older than 50. I immediately sent an explosive email about their lack of consideration and have not received another match since. I am a single woman in her late 40's. I wish there was a way to get some of my money back if not all. Buyers be aware, read reviews, I wish I did.

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    Original review: Jan. 13, 2017

    I signed contract with Lifemates over $5000. They first provide some dates but those didn't match my requirement at all. It also seemed the other party was not interested in me either. They never got match. Now all the numbers they provided are not working. You cannot leave the message on the voice mail. It's really a scam. Where to complain and get my money back.

    Verified Reviewer
    Original review: Jan. 6, 2017

    Joined in the Fall 2015. Met Barb at the Calgary office on Macleod. Filled in the questionnaire. She chatted about how well the company finds that perfect match. Then shown the costing sheet. Must say I was a little shocked and only chose the least amount. Then on top was the photo session cost. No mention that the match does not see the photo (became aware of this when I got a match and told I or them do not see the photo), it's only for Lifemate use so they say!

    Before I confirmed my interest I was a bit hesitant, so Barb said "instead of just 5 matches for that price range. I'm going to add 5 more at no extra cost." Within 6 weeks a match met but was not what I was looking for. Sent my feedback and waited. 3 months past and so I contacted them via phone. "We are working on your file." Then within the week another match. In all I met 4 out of the 10. They failed to read my feedback, matched me with men out of my age range and nothing like I had talked about at the initial meeting.

    Never heard from them since summer of 2016. I rang and left a message as they never answer the phone. Sent emails, no response. Now today January 2017 the mail box is full and so cannot leave a message. I'm under no illusion that I am a victim of a clever scam, just like many others. I believed that if someone is willing to pay a substantial amount of money to find a non fraudulent match. It turns out the company is the fraudulent one. Though I'm sure the company's small print covers their back. Live and learn - my advice, don't hand over your money to this site or even contact them.

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    Verified Reviewer
    Original review: Dec. 18, 2016

    I have joined this company based on what they promised. I should have kept my money. In the last 3 years, they sent me 1 compatible match and have since ignored my calls, my emails and sort of hiring a lawyer to sue them. I will never see a refund and obviously no matches either. THEY ARE A FRAUD! Plenty of Fish is more reliable. At least you know what you're getting!

    Verified Buyer
    Original review: Nov. 14, 2016
    Scam is the only word I can use. Stay far away and do not fall for the "expert" advise they have. I am so humiliated. They use a dartboard to pick your matches.

    After I paid she wrote on the contract 'Matches will take longer due to height weight age and area location'. That was a far cry from the "pitch" I received until I paid. Sending me for 300.00 worth of photos for their use is another rip off. Do not waste your time and money with this site called Lifemates.

    Verified Reviewer
    Original review: Nov. 14, 2016

    I am very disappointed in this company and the fraudulent ways they do business. I signed up with Lifemates and paid $3500.00 for a membership. I went through an extensive interview with Barb, including questions on my financials and then was scheduled to have my photograph taken. I was told that matches do not see the photos, that the matchmakers use them to pair matches together. I was also told that there are more mature women than men, therefore we pay more to belong! I had a total of ten matches that could be used up in what was referred to as a lifetime contract. Barb said I would have no problem with being matched as I was slender, in great shape, with long hair and took good care of myself. The first match was decent but after the second date he started talking marriage, even though it was "Lifemates" that was too soon and frightened me, so I went on hold.

    One year later I opened my membership again. The next seven matches were awful. One man was disgusting with mannerisms and very inappropriate comments. The next was extremely overweight, another I caught lying as he had been on a "online dating" site that I had belonged to on a free month trial! I placed my membership on hold again! Recently I decided to open the membership to the last three matches remaining. When I tried to contact Lifemates to do so, I had problems with my phone calls being returned. I went to the office on Macleod trail to find out it had closed. I finally managed to connect with a representative after one month of consistently trying and she said the company was undergoing changes. Eventually I was given two matches. One was not local. I had never asked for out of city!

    The ninth and final match was enough to leave me thoroughly disappointed and never to return. He was nothing like the profile, had taken no time to read the information blurb provided. He didn't even know what color of hair I had. When we met in person he was nothing similar to what I requested to be matched with!! I sent an email to the matchmaking team asking about the profiles of the men that Lifemates were matching me with. The first reply came back with my profile. My second email was never responded to. I decided to cut my losses.

    I believed the matches would improve. In reality the matches became less than my lowest of expectations. I paid $350.00, per match to meet with men I could meet anywhere, and I would know what he looked like without being lied to. To all the lovely ladies out there who wish to find a life partner, save your money!! Take a vacation, or spa retreat, buy a few new outfits or some fantastic jewelry. You will find more satisfaction in doing that then you will with the quality of men to be found in Lifemates matchmaking service.

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    Verified Reviewer Verified Buyer
    Original review: Oct. 18, 2016

    I registered with Lifemates Canada in Calgary in 2014 and met with a Babs. She and I engaged in an extensive interview and I provided her with a lot of information. She was very persuasive and convinced me that my best chance to find an individual suited to me was to buy a lifetime membership for $5000.00. I am not a wealthy woman but I really had confidence in the organization so I made the purchase. The 4 men I was asked to meet with either did not respond to my phone calls, they decided I was not the right person for them and vice versa.

    I ended up putting my account on hold and was told to contact them when I was ready. I have now been trying to contact Lifemates via the 800 number (nobody ever answers... Only one time the message came on and when I tried to leave a message it said the mailbox was full). I sent a letter to Babs at the Lifemates location here in Calgary on Macleod Trail and the letter was returned as non deliverable. I do not understand how this business continues to operate. No calls returned, no emails returned either (I've sent three) and no communication whatsoever. Is this a lifetime contract??? I find it outrageous and humiliating and I see from the complaints that I am not the only person this has happened to. Buyer beware! I want a Lifemates representative to call me or email me and I want my account reinstated or I want my money back.

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    Original review: Sept. 24, 2016

    If you are a middle-aged woman, be warned and do not sign up with this fraudulent dating organization. I signed up and paid them over $5,033 in February 2015 and a year and a half later they have only set me up with 5 coffee dates. Thus far, on average these so called matches cost me over $1,000 per coffee. I was extensively interviewed by someone in the Calgary office by the name of Barb. Barb mentioned to me that I will have a date at least every 6 weeks; because I was pretty, slim, healthy and fit. She was great at giving compliments during the interview. They referred me to a professional photographer for photos, which cost an additional $100. Why? Entrapment? They do not share the photos with any potential matches. I was encouraged to provide a description and details of the men that I would like to be matched with.

    My preference was someone healthy and fit, with a university degree, not religious and not bald. The five matches included men who had no degree, men with health issues, an evangelical religious man and someone who was bald. If Barb interviews any of you please heed the reviews before executing a contact with Lifemates. They do not adhere to their so-called contracts. Barb is not truthful. Also, I would advise that you request a business card with a local phone number for direct contact with the interviewer; as the Lifemate staff contacts are out-of-province, with alias names. They do business from afar. I have phoned and emailed them numerous times with respect to setting me up with another match. They are not returning any of my queries. My last so-called match was over 7 months ago.

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    Original review: Sept. 8, 2016

    I was so fed up with the poor customer service and lack of matches I was receiving I decided to go to Small Claims Court to get my money back. When I went to serve the papers at the Ottawa location I found a notice on the door saying that they had to vacate the premises because they hadn't paid their rent. I called the property manager who told me that they were in receivership. After making my own inquiries I found out that if you pay for the service on your credit card you might be able to contact them and request your money back. Otherwise you're probably out of luck. Don't join because you won't get what you promised. FYI Elite Singles online is the same company as Lifemates!

    Verified Reviewer
    Original review: Aug. 16, 2016

    I agree with so many other dissatisfied clients. There's no matching done here at all. They didn't even come close. I think they threw darts at a board. But the fact that they charge women 10x the amount they charge men is very sexist! I was charged around $5000 and every guy from there I spoke to was charged around $500. I wish I would have read all these comments before I signed up with them in 2014. T-O-T-A-L WASTE OF MONEY!!!

    Verified Reviewer
    Original review: June 21, 2016

    I joined Lifemates in August 2014 for $5033.70. Though there was an extensive questionnaire and interview process, and the interviewer encouraged me to be very specific in my search criteria, Lifemates never did provide me with anyone even close to the criteria I had specified. In 18 months, I was provided with 4 matches and one was 7 months after the one before. One of these matches had a life-threatening heart condition, although two of my top criteria were "healthy and active". Don't waste your money. There is a very limited database of middle-aged and healthy men, as reported to me from those four matches who all said they are called frequently with "matches" by Lifemates for this reason.

    UPDATED ON 09/20/2016: I started a civil claim against Lifemates which had provided me with 4 matches in 19 months. There was very little compatibility in all four referrals. Now the COO of Elite Singles Canada, which owns Lifemates, has disputed my claim, falsely stating that Lifemates gave me 11 referrals. I will be going to court for resolution as I want my money back and hope no one else gets similarly scammed by the dishonesty and false product of Lifemates/Elite Singles.

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    Verified Reviewer
    Original review: June 21, 2016

    I signed up with Lifemates in December 2015. I paid 5,400$. For the service. Only one date since that was very far from expectations and what I requested. Four other contacts since then and some not available. The last one was rude and impolite on the phone. No one to one contacts with matchmakers after you sign the contract and pay your money. I did ask for a refund but was told that it would not be possible as they had offered me two matches already. This comment I hope will help others who are considering signing up with Lifemates. Definitely not a professional service. They do not deliver what they "Promise" to their clients. Cheap online dating services do a lot more!

    Verified Reviewer
    Original review: June 13, 2016

    I am so upset they steal $2300 from me and have matched me once and never ended up meeting the guy. It just never clicked. Either than that I have not heard from them since Nov 2015 and I have 1 year unlimited and still no matches. I will be talking to my credit card company about fraud because I didn't receive any of their service. They just stole the money and that's it. It's funny how at the beginning before you sign up they call you nonstop and now you don't hear from them at all once they take your money.

    Verified Reviewer
    Original review: May 13, 2016

    Do not spend the money for this service. I signed up a year ago and have been contacted by them once for a match. This match only occurred because I phoned after six months to find out what was going on. They gave me a contact the next day and when I asked why I had to phone them to make this happen, they basically said I got put at the top of the list because I complained at how long it was taking. The match did not work out and I have heard nothing since.

    Verified Reviewer
    Original review: March 17, 2016

    As with many others who have submitted reviews, I was led to believe during the initial "interview" that I would be "easy to match" and that there were "lots of members" who would fit what I was looking for. It is now almost six months into the process and I have had ONE match only and he didn't fit the criteria that I had requested when answering the questions during the intake interview. It take a great deal of courage to go out and seek assistance with finding a companion.

    Lifemates also charges a considerable amount of money and promises the world which they DO NOT deliver on. I cannot believe that I am paying for a service who does not respond to emails, does not provide the level of service they promise during the initial interview, and do not provide matches based on the criteria that they specifically ask for. I am very, very dissatisfied with this service and would strongly recommend to anyone NOT to sign up for Lifemates. Their service is not worth $100 nor the thousands they charge.

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    Verified Reviewer
    Original review: March 8, 2016

    I would not recommend Lifemates to anyone. I have had two matches both of which were totally incompatible. I have not had any other matches. I have been told that due to my age (60) matches may take longer. However, when I was first interviewed I was assured there was a large pool of men in the age group I was looking for, and that "You will do well." I call regularly and it is the same thing, "We are working on your file. We have no matches for you". My criteria is too specific, the age group is harder to match, the manager will not return my calls, and I feel that I have been ripped off. They will not refund a portion of what I paid.

    Someone who regulates or oversees this consumer area should be looking into this company as they are not keeping up with their end of the bargain. I see this type of review over and over when I read the posted reviews online and have been told that they do not have a good reputation. I have invested $2,000+ with this company for matching and nothing. I can't even get past the receptionist. I was told the manager was away, then I was told she only calls back Monday to Thursday because Fridays are too busy and on and on.

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    Verified Reviewer
    Original review: March 6, 2016

    I joined Lifemates in October 2015, so far till March 2016, I only got two referrals. I am in my early 30's, attractive with a decent career. The two referrals I got were both DISABLED and they are on DISABILITY TAX CREDIT. This is the most ridiculous thing happens to me in my entire life. I would definitely put them to court to get my money back. I was promised that because I am young, it would be easy and they gave me half price off. The two guys disabled, one in leg the other one multiple could not even say things clearly. I feel bad for them too.

    Verified Reviewer
    Original review: Feb. 26, 2016

    I joined this extremely expensive Lifemates Website to find possible men looking for the same things in a dating relationship. My first referral told me I was too large for him which I found truly inappropriate behaviour for such a well-advertised referral plan. My next referral was on so many drugs that he was totally incoherent and confused. I called the agency and finally received a response after several attempts. My file information was totally incorrect and was told that I should receive better referrals based on this new information. My next referral was married and definitely not an eligible candidate for any kind of relationship.

    I have tried numerous occasions to make contact with these people but it appears that once you sign on the dotted line and pay your very expensive membership fee they really don't care about anything including returning your calls. Definitely NOT recommended as a professional business. They say a lot and deliver minimal. Just trying to contact them was a chore. Total waste of time and money.

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    Verified Reviewer Verified Buyer
    Original review: Feb. 11, 2016

    I signed up in Sept. 2014, and was told I would get a match every 4-6 weeks. I got my first one (and only one) October 10, 2015. The match was nothing like what I was supposed to be looking for, and I believe we only matched in location and age, and the fact that he was male. And that was it. Two months later I was given the name of a match, he didn't call me like he was supposed to. When I called him, he said he wasn't part of Lifemates (even though they claimed they called him and asked him if he would accept me as a date).

    I repeatedly sent emails saying I wanted my money back, that I did not believe they were managing their part of the bargain, and they would respond by email with the statement "thanks for your feedback! We'll look for another match for you!" This tells me that they are not reading the feedback. Here it is 4 months later and when I called wanting my money back, they say: "Jackie's working on a match for you!" When I said I didn't want one, I wanted my money back, they said: "you can't, it's in the contract." I said I didn't believe the contract would read that they would promise me 10 matches 4-6 weeks apart, and then deliver only one in six months, and then say that that was them abiding by the contract. I don't believe the second one was even real.

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    Verified Reviewer
    Original review: Feb. 7, 2016

    After having a terrible experience w/ LifeMates I decided to check out reviews on the Internet (I know, too little too late). I was amazed how many times I read my own story. Here is my experience. I called LifeMates to enquire about their services but had to leave a message. When I received a callback the greatest point of interest was my financial situation. The next step was the in person interview. The person I spoke with on the phone told me to be very clear on my expectations and criteria so I made a list. During the interview the woman I spoke with kept telling me how easy it would be to match me using flattery and pressure to have me join immediately, at one point using the phrases "Are you serious about finding someone?" and "Don't you want to be happy?"

    I'm over 50 and heavy which was part of why I went to LifeMates because I thought someone mature would appreciate the person without looking for Barbie, after all men also age. But she kept telling me I didn't look 50 and I carried my weight well, blah, blah, blah. She took down all my criteria, changed the height requirement I wanted because she said I was being too fussy and told me I could expect a call a month on average. I asked what the membership numbers were, wanting to have an idea of the pool they would be drawing from, statistically speaking. The interviewer said she didn't have that information but the welcome caller could answer that and any other questions I had. That seemed reasonable so I joined and I was excited.

    It was a lot of money but I hadn't expected it to be cheap. The mandatory photograph came with the visa receipt which increased the cost by over $200.00, lousy stunt but OK I had gone that far so I signed up. The welcome caller calls and I ask her about the membership numbers and she can't give me that information so I ask why I was lied to and the runaround begins. I speak to a supervisor who apologizes and says they have thousands of male members who match my criteria but she can't be any more specific than that. I joined in May 2015, I was contacted a few weeks later regarding one match. The gentleman and I spoke on the phone but he was not a match to my criteria so it did not go further. I relayed my comments, as required, but heard nothing.

    Six months passed without hearing anything so I called the office. The person I spoke to said they were working on my file but couldn't find a match so I asked how that was possible with 1,000s of members. She said she would have a supervisor call me. A few days went by and no call but alas another match. This gentlemen was completely out of my area so I refused the match. I received a call from a supervisor, called after that and was told I was negative and that I had to be more flexible if I wanted to be happy. She also told me at my age and size I was difficult to match and it would take longer.

    So now I was the problem and their inability to find a match or to keep me informed or use my criteria was my fault. Quite a different story from the interview. Burning the $5,000.00 in the backyard would have been more productive. These people play on a person's vulnerabilities and mock the courage it takes to put oneself in a position to ask strangers for this type of help. They are immoral and should be criminal.

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    Verified Reviewer
    Original review: Feb. 3, 2016

    I joined Lifemates in February of 2015. It is now Feb 2016 and I have had 3 proposed dates. When I joined, I was told that I would have an average of at least 1 date per month which I thought was low, but I was willing to try the service. Also, because I was wanting someone 5'11" or taller, my chances were lower than other members. I did accept that, thinking this well-established company would have a large database of members. My concerns began in March 2015 when I was waiting for a fellow to call me based on what Lifemates had said. No I inquired about how long is a reasonable time to wait to be contacted. I was told to hang tight.

    I didn't receive any contact so on March 31st I emailed to ask, again, how long should I wait. After waiting a few days, I called in to report this and voiced my concerns over the process. This is when I started to be concerned as I was told "because you've had your first contact, you cannot cancel." When I asked that this statement be explained, I was told as soon as I accept a proposed match, and I receive the contact information over email, it's considered a match and I am unable to cancel.

    When I went back to my emails, I could not find this said email so I called in to let Lifemates know. (I did request that my email address be changed to ensure I received them all at work and on my phone.) I quickly realized that the staff at this company are well-trained on how NOT to allow a client voice their concerns and that money is their only focus. Payment is all they want. I wrote the fellow who signed me up in I had only had 1 date since joining and this is where I found the due diligence I did to fulfill my terms, i.e. reporting on each experience, had not been recorded on my file. I also questioned the process, timeframes and money that I had prepaid as well as if there was a way to get out of the contract.

    Through my complaint, I received a 3 sentence response and found the following things to have happened: I was told that I had neglected provide feedback for the 1st date - NOT TRUE; I neglected to provide feedback for the 2nd proposed match - NOT TRUE; it was suggested the reason I did not receive the 1st email lead because I must have forgotten that I changed my email address in March - NOT TRUE. The original fellow suggested there was another match being prepared and that maybe this would be the one. He did not offer any advice or insight to any of my concerns.

    I immediately responded with all of the details of my calls, how much I had spent and the true disappointment of the lack of information on my file that I had provided. I received no response. In December, my wallet was taken so I had to close off my credit cards. I called Lifemates to let them know that I needed to do an update. I did not receive a response.

    On January 19, 2016, I wrote Lifemates with the details of my payments which came to $1,349.33 so far. I suggested that that was a lot of money for 11 months to only have received 3 leads in total. Lifemates says there are 5. The concern of wanting to update my account, with no callback was unacceptable. To me, it just shows how they were mishandling my account and membership. I advised Lifemates that I no longer required their services and based on the amount of money I had already put forth, we should just call it a day. I did not receive a response.

    On January 27th, I followed up via email advising that no one had yet acknowledged my email of the 19th. On January 28th, I missed a call from Lifemates and returned their call within a few hours. I then called again on January 29th. On February 1st, I emailed again, letting them know that I had returned their call 2x's and no one had yet responded or acknowledged my emails. It is February 3rd today. Does all of this correspondence really warrant the right of this company to continue to receive money from me? As far as they are concerned, still does. I didn't even ask for any money back. I just want to move forward with life and put this all behind me. This is what really shook me up!

    I have a email address that is used for emails that are of no value to me, newsletters and such that do not require any attention. I log into this email probably 1 every 2 months or so. Lo and behold, there is a Lifemates email in my inbox there stating that my file is being to sent to collections!!! But, if I update my account they will continue to find me a match! I am stunned. Wait Lifemates, I thought I had forgotten that I changed my email address way back in March!!!

    I am appalled at how they expect me to have any confidence in their company and to continue to send them money!! They have not addressed any of my complaints, offered any advice, prove that anyone is doing due diligence to provide a service, or address my concerns of how much money I have put forth for nothing. Do I want money back? Yes. However, I am willing to walk away if they allow me to. Collections is absolutely unacceptable and unwarranted. The nerve of sending an email like that that was removed from my file almost a year ago! What do I do and where do I go from here?!

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    Verified Reviewer
    Original review: Feb. 1, 2016

    I have read the same story over and over. I was brought in for a grueling interview and asked several income issues. As I was looking for someone in a similar situation to allow travel and comfort as well as education and sophistication, I volunteered that I had a Master Degree, had a good income, good investments and my family situation. This lead to the interviewer leaving and judging from the prices other people paid, returning with the premium price list. I paid $5500 taxes in. It was always against my best interest but I had not had success looking on my own. I was told later that at 150 lbs, fit (muscular), 52 (told I look 40 daily) that I was too old and fat to find a date. I am considered by men to be very attractive. This did not help. I was told it would take some time especially for someone in my situation (demanding of sophistication, education and "fat" and "old") that it would take some time.

    It is now a year later and I have not heard from them. I have called and to start, this stimulated 2 dates both were not even close to the expectations I thought the high price might buy me...your typical trades guy. The description of the first was inaccurate (was not as all as described) and very brief. This lead to my acceptance and a couple of texts exchanges. Within 2 texts it was discovered that he was not at all what they had told me. There was no date. The second was no different. I did not even accept this one as he was over 2 hours away. Since then I have received nothing from them (almost a year now), despite several emails. Nothing. No communication, no apology, no encouragement, no dates or matches. A well spent $5500 dollars?? OUCH!!

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    Verified Reviewer
    Original review: Jan. 6, 2016

    I joined up with Lifemates June 2013. In the initial process the salesperson assured me that there were available and equal amounts of men to women, that they would calling me with new matches regularly. Truth was that they had more women to men. So from the first match, the gentlemen expressed that he was called for more times for potential matches than women were with potential matches. But that was not even the biggest problem with this company. I was set up for a potential match about 1 every 2-3 months! I am definitely not picky and even still I kept opening up my selection after I spoke with the representatives there hoping that I would have more potential matches and this still was not the biggest problem.

    THE BIGGEST PROBLEM was I went on two dates only. Every match that they brought up to me afterwards and said there was a connection to I NEVER RECEIVED A PHONE CALL FROM THE GENTLEMAN AND I NEVER EVEN WENT ON ONE SINGLE MEETING!! This happened for months. They would say there was a candidate and then nothing would happen and I would call the representative and they apologized and set up a new match in a month and again this would happen. If you were to listen to all the phone calls and complaints I have made to this company you would think I had an abundance of patience because this has happened about 6 times to say the very least.

    So $3000 dollars were paid for 2 dates? When I spoke with the manager today, she took no accountability blaming everything on the gentlemen. However this is a business where clients are screened and make a reputation based on creating matches. Something should have changed seeing as I was complaining countless times about this issue and I have been with this company until today.

    She would not return my money and was very rude to me at the end. I am getting the impression that these "potential "candidates were fake! Or at the very least this was not good business practice! What they are promoting is 100% not the truth! IF they cared at all about finding matches for me they would have made sure after the first mishap that it would not happen again. Yet it did over and over again. I had the option of staying on forever until I found a match but after what I went through with LIFEMATES, the manager and the representatives, I would rather stop completely, remove my profile, and lose the money than deal with this business and its horrible service. TRUST ME, DO NOT JOIN UP WITH THIS COMPANY! YOU WILL BE THROWING YOUR MONEY AWAY!

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