Capital One Secured Credit Card

Capital One Secured Credit Card

 3.5/5 (145 reviews)
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About Capital One Secured Credit Card

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Capital One Secured credit cards are best for rebuilding credit after a few financial missteps. Depending on your credit history, you could qualify for a partially secured credit card — Capital One Secured credit lines start at $200, but minimum security deposits can be as low as $49 for some applicants. If approved, you can choose your payment due date to be at the beginning, middle or end of the month, and select your preferred payment method.

Overall Satisfaction Rating

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Pros

  • Flexible payments
  • Refundable deposits
  • No annual fee
  • Automatic credit review

Cons

  • Longer approval process
  • No rewards

Bottom Line

A Capital One Secured credit card is a great low-cost way to rebuild credit. Cardholders won’t earn rewards, but they can increase their credit lines in as few as 5 months.

Capital One Secured Credit Card Reviews

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Page 2 Reviews 10 - 40
Rated with 1 star
Verified Reviewer
Original review: Aug. 29, 2022

I been a customer of Capital one world elite (black card) for over 10 years and easily have spent over 6 figures. They are terrible at disputing charges and dealing with fraud. And on top of that running their own fraud scheme since their agents have 0 accountability when the voice is recorded! I called in 3 weeks before my annual fee was up to verify there wouldn't be an annual fee of $120. The agent was very confused on whether or not there would be a fee but after problem solving and speaking with his supervisor he advised there would NOT be a fee. I told him if there is a fee, I would cancel the card now so I don't get charged the fee because there are MUCH MUCH better reward cards out there and better customer service and it's not worth the annual fee since there are no bonuses or any other perks offered for this card anymore.

He advised if I did get charged a fee, I can call back and get re-imbursed since he made a note on my file and there's an audio recording! Well no surprise, new agent and the note stated that he advised me that my card is different than the other no fee card. I explained to the new agent, to pull up the audio recording instead because he assured me many times what I explained. Is there no accountability at all in this company? Isn't it the duty of the customer service/professionalism to know their products and know that I would NOT get an annual fee? Why would that be on me, when I'm calling in to ask what their policy is.

I still cancelled the card after getting charged 120$, it's crazy Capital One would nickel and dime a customer of over 10 years, they rather get your $120 instead of getting thousands of fees from me swiping their credit card. Avoid like the plague, you can easily google many other rewards cards with no fees or lower fees with 10x the rewards and perks!

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Rated with 1 star
Verified Reviewer
Original review: Aug. 11, 2022

I had a credit card with Walmart for years, I have a great credit score and just because I didn't use the card for a while I tried to reopen and they denied it. What makes me so angry was that I never closed my account, my account was in good standing. I wanted to reactivate my card and I was denied for no good reason just because Capital One could!!!! Well Walmart lost a very good customer. Then the fraud department had me on hold for hours to verify my identity!!! I should of sent my DNA! Once they did a rep said "Sorry ma'am we can't reopen it". I will never have anything to do with Walmart or Capital One!! They are a bunch of clowns!!! Goodbye Walmart. Hello Target.

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Rated with 1 star
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Verified Reviewer
Original review: July 28, 2022

I've always had great credit and payoff my Capital One Walmart card monthly and on time but they refuse to let me have a different Capital One credit card. When you call New Accounts to tell them, they don't care that you weren't approved and have no answers for you. That's pathetic service.

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Rated with 1 star
Verified Reviewer
Original review: June 29, 2022

I have tried to close my Capital One credit card online; that is paid in full with an overpayment returning to me. I have been redirected to 5-6 different people since Tues. June 28, 2022 through Wed. June 29, 2022 @ 12:20 noon (ct). I have gotten the same response of "Why are you closing your account?" At this point in time I do not have to explain why I am closing my account. I want capital one to close my credit card today & for whatever reason they are not /will not close out my card. Not because I owe them any money. They actually owe me. Today is Wed. June 29, 2022 @ 12:26 noon (ct). Signed, RUTH

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Rated with 1 star
Verified Reviewer
Original review: June 21, 2022

Date Credit card was open 04/27/2022. I made a purchase for $179.00 May 3, My first payment May 13/2022 I called and spoke with a representative, who I ask, what method of payment, the representative said bank information (PULL THE CALL). Capital One restored amount available back to $200.00. I made another purchase, this time $100.00. Received a letter Freedom Credit payment return on 03/16/2022 due to invalid account number. I have been established for 6 year with my bank. Never this problem. I could not understand why my bank information was invalid. I call my bank, the Teller said account show no electronic payment. I called capital one to receive some clarity and spoke to a Representative who couldn’t tell me no more than what I am telling her? (Pull the call) Account invalid. I told the representative that I want to clear the balance.

I use PNC PREPAID amount 339.66 on May 19-2022. THAT payment was return 05/23/2022. No transaction code. I spoke to a supervisor on May 24-2022, I ask her, "Can we do a conference call with PNC," (pull the call). She said yes so that’s how I found out that PNC Prepaid do not allow electronic payments. Supervisor looks up different location for capital one, café chestnut street made a payment of $ 50.00 that day. Payment due 06/15/2022. Capital one has me as fraternal after speaking to numerous representative and supervisor (no one care). STEAL, why would I call in trying to rectify my account. A representative took the wrong account number down and she caused my account to close.

No one will listen to me and try to assist. Capital, go by a script and do not go out of the box. Capital do not care about their customer Me. Capital one close my account on May 25-2022. 05/26/2022 place my account collection. Place on my credit report. Payment not due until 06/15/2022. I need my account Investigate And all calls pull.

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Rated with 1 star
Verified Reviewer
Original review: May 18, 2022

Specifically Brandon (would not give last name) fraud manager in the United States made me (their customer) feel disgusted with his treatment of me. Furthermore, he stated that the call was being recorded, and I let him know I was recording as well, and he said he would not allow me to record the call, but he can record me? In fact, if I kept recording (totally legal in Wisconsin), he would have to end the call. So there is of course much more, but I will be cutting up my cards and cancelling service with them. Poor customer service and a waste of time.

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Rated with 1 star
Verified Reviewer
Original review: May 10, 2022

I booked an studio apartment in Hawaii. When I got there it was terrible, it was dirty, kitchen area was disgusting, and the furniture was dirty and old. I told the owners I could not stay there. They gave me back part of my money. I tried to dispute the rest with Capital One ($1000) and they would not honor my dispute. I had pictures and evidence. They said I needed to prove that I talked to the owner twice trying to get back the additional money. All I had was evidence of a call to her after I had left. They would not accept that. They wanted me to prove the negative, which is impossible. I appealed their decision, went through everything all over again and they still denied my dispute.

I moved out of the apartment, paid for another one and lost my money on this one. I had a great deal of documentation. Even the will from the booking agent who overcharged me. It was $500 more than the receipt that she sent to the owner of the studio apartment. It was a terrible situation. The booking agent was stealing from owner (a 80 year old woman) and overcharging me; and the studio was unlivable. Once I have my card paid off, I am canceling. I have been with this credit card company for over 15 years…I am leaving now. They need to stand behind their customers, especially their long term customers.

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Rated with 1 star
Verified Reviewer
Original review: April 18, 2022

Capital one is charging me for interest fees and a late fee on an account that I closed on February 9, 2022. I paid the complete balance owed per the rep and added that the account be completely closed. The customer service reps weren't able to rectify the charges but agreed that I paid the full balance and had already paid interest fees for the balance I paid. It's easy Capital one, credit the current account charges and complete close the account please and thank you.

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Rated with 1 star
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Verified Reviewer
Original review: April 13, 2022

Terrible card. Had for 5 years 800+ credit score and would not raise my credit limit of $3500 despite zero balance and always pay off monthly. Amex gave me $20K instantly and Citi $20K as well. Cancelled this useless card.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Jan. 21, 2022

Don't think to be backed up by the bank if for some reason you used their card to pay for services or products and you don't get what you paid for. I bought some Lifepo4 batteries from Alibaba which came banged up and not performing like advertised and after over a month disputing the transaction with Alibaba and trying to get a refund by sending back the batteries or getting a replacement, I opened a dispute using Capital One who dropped it because I couldn't provide all these:

*Second Opinion
*Proof of Return/Cancellation

*Any additional information related to your dispute

Response to the Merchant's Documentation

Where am I to get a second opinion about batteries that are banged up and not performing like they should with pictures to prove my saying, I even offered to send a video as proof testing the batteries? How am I to send a proof of Return/Cancelation if Alibaba Website is not cooperating at the first place?

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Rated with 1 star
Verified Reviewer
Original review: Jan. 6, 2022

After 7 months of correspondences, Capital One denied my dispute. They blamed it on Master Card rules and regulations. I bought a car part online in May 2021. I received the item damaged in July 2021. I filed a dispute with the seller. Having been a customer with Capital One for over 5 years, I had never needed to file a dispute, but I expected them to protect me and my purchases. I can't even begin to tell you the hoops that I needed to jump through for the process of this dispute. Hours of phone calls, faxes and letters, and pictures for evidence that was requested. After following all of their detailed instructions, I was asked to take this damaged part to a retailer of comparable experience in the automotive field as the seller and have him state on a company letterhead 1) what the seller did wrong

2) why the part was unusable.

Seriously!! I could not believe what I was being asked to do by these people, but Capital One blamed it on Master Card regulations. Even the auto place that I took the part to couldn't believe it when I told them what I needed from them. I did all that was requested and then Capital One asked for it again, stating that the auto place I had taken the part to, put the statement that was requested on an estimate slip.

The estimate slip did have the company letterhead at the top, Capital One customer service told me that was not good enough because it was an estimate. I guess Capital One thinks that mechanics have stationary laying around the shop with their logo on it. An estimate is what they have! This went round and round for 7 months. I will never use Capital One or Master Card again for that matter. I will be sure to give Citi bank and Visa my business. Better customer service by far. I think that word of mouth is a real good way to make or break your business. I'm fortunate to know a lot of people and work with a lot of professionals and I share the experience that I've had with Capital One/ Mastercard with them.

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Rated with 1 star
Verified Reviewer
Original review: Dec. 2, 2021

I called Capital One regarding an account I didn’t open. This account Is no contract with my signature. The time was open I was sick. They said they send me mail which I never receive it before. I’m requesting Capital one to remove this account from my credit report. This account is affecting me. I called Capital one to talk to ask a few questions and the representative told me that I was having a stop and desist and they couldn’t do nothing with that. So I said to the representative of Capital to authorize to delete the stop and desist to talk about what happened to me Immediately. I authorized the representative of Capital one to delete the stop and desist.

He started this and attempt to collect a debt. He didn’t even let talk. He continue this is an attempt to collect. He was so rude. He didn’t even want me to talk about the reason I was calling. He said to me you call to pay. I start it lying from the beginning. First I never say that and second I told him that I didn’t open this account. He was rude. I ask for a supervisor. I wait and then I couldn’t communicate with the supervisor. At the end I hang off because this people they don’t want to listen to reason. They don’t want to listen to nothing. Just Pay me that is all. I ask for help to the Bureau of Consumer Finance. This is one of the most ruthless credit card companies. When you talk to them they don’t treat you with kindness or humanity Just like a number like someone that owe money to the mafia. Pay me or pay me.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 14, 2021

On 7/23/21, my wife made reservations at the Great Neck Inn for a wedding we had on 9/4/21. On 8/22/21 my wife added an additional night. We checked in on 9/4/21. We arrived around 2:00PM and the person at the front desk said that rooms would not be ready until 3:00PM. We noticed that there were crews in the lobby cleaning up what appeared to be a flood. Large trucks were outside, which looked like they were pumping out sewage from the garage. There were terrible smells throughout the hotel lobby and especially the stairwells. There were terrible diesel oil fumes coming into the hotel from the trucks that were pumping out the water that was in the garage. It was also very noisy.

At approximately 3:00PM, I went to the front desk to ask if any rooms were ready and they said yes, they assigned me a room on the 4th floor and they said they have no elevator service. The elevator machine rooms were all flooded out and would not be back in service for quite some time. I asked for a room on a lower floor and they told me nothing was available. I asked if someone could help me with my luggage, they had the bellhop help me out. Unfortunately, my wife and I had to also carry our own luggage along with the bellhop for 4 flights of stairs.

Once I was in the room I called the front desk asking for the manager. A gentleman named Anthony, called me back and left a voicemail. In his voicemail, he said he could move us to a lower floor since we had a newborn grandchild but could not do so until a room became available. That never happened nor did he ever get back to us. I told him that the hotel smelled like fuel oil and was very musty and didn’t realize it was going to last for days.

I was sick from the smell and asked if they could do anything for us, like give us a reduced rate. He said the rooms were already discounted and because they contacted the Bride's Mother, the night before that the hotel had a flood and had no elevator service they were not responsible. I said that I personally should have received a phone call by someone on your staff to give me the opportunity to go to a different hotel. Unfortunately, the hotel assumed no responsibility. I have voicemail and a bill which I am attaching. I also called the front desk and asked to speak to the General Manager. They told me, "He has your cell phone number," and will call me back. I never received a call from the General Manager after being promised that he would return our calls. He totally ignored me and never got back to me.

Since the Manager never called me I filed a dispute with Capital One Quick Silver Disputes Department. I submitted documentation on 3 occasions and each and every time the disputes department sided with the merchant. They asked me for a second opinion from another hotel. I reached out to a General Manager of a Hilton hotel who prepared a letter stating he would never treat his hotel guests like we were treated and therefore recommended some sort of accommodation.

I submitted the letter and before the disputes Manager could read it, she said it was invalid. I then argued with her and she said, "Let me read it over again," and put me on hold. Well, fifteen minute later she came back to me stating, "Your second opinion was valid." She then said, "Let's try to get the manager on the phone," we called and the Manager was not available. She said she would call me back the next day. I never heard from her. I called 3 days later and she wasn't available so I spoke to another manager. He read all of the notes and said all he can do is off me $100, which he tried very hard for me to accept so I could go away. He said then, "Master card has certain requirements for merchants and you will lose."

I found that he tried to close out this case and the previous manager tried to do as well. However, I said I wasn't going anywhere. I found myself helpless against the disputes department because they side with the merchant in most all the cases. I felt the only thing I could do is take the $100 off the bill, close out the case and write a negative review Of Capital One Silver Disputes Department.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 13, 2021

I have had a Cap One Venture card for several years. I spend several thousand dollars a month and pay off my card every month. I was traveling out of the country and was 6 days late so they declined my card for a 14 dollar payment. I have 300.000 points which would make the card payment for a couple years by itself and they canceled it!

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 4, 2021

I recently made a automated electronics payment for $50. However I received a email stating that I agreed to make a balance payment of $859.23. I immediately called Capital One and the agent said there is nothing she can do since it was made through the automated system. I ask if they record verbal payments over the phone and she giggle and said yes. "Well you can find out I said $50 not $859.23." She said I need to call my bank. The bank did not see the amount and it did not process the next day.

Therefore I call capital one and the next CSR inform me once it process through the bank I can call them to request a refund. I ask her about the process and timeline to get the money refund since it was a error cause by their automatic system she respond over all 15 to 20 days.. I never had this problem with Walmart credit card until they merge it with capital one. This is very discouraging. I DO NOT RECOMMEND ANYONE USE THEIR AUTOMATED SYSTEM.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 1, 2021

Opened an credit card account. Had this card for over a year then they upgraded my card but no limit increase but I had to phone about my address and the associate started changing my info on file. She said she's filling my occupation as a fire fighter when clearly I wasn't and I kept telling her all my info is the same. There was suppose to be no change. I told her that she's committing fraud so she just transferred me cutting me off and some other associate answered so I asked him to repeat all my info on my account and yes it was all changed. I told him that she was committing fraud on my account which they can use the recording as proof but after that he tells me I'm in good standing so he transfers me over to another department to increase my line of credit cause I'm in good standing.

Manager tells me, "No we can't increase it at this time." So she put me on hold and then tells me she might increase it by a few hundred but I would have to wait 10 days for an answer for further review and that's a maybe if I get it but I was never late on payments, kept it good standing and did all this for nothing. All they did was change the color of my credit card so I'll be closing this account soon. I wouldn't recommend this company for one.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 19, 2021

Beware. Before you apply and get fool how they did me. First of all, the customer service sucks. They have no knowledge of what they doing or saying to you. They butt you on a so call 3 min hold that turns in to 30 minutes. They closed my account on 8/18/2021/ when I made my payment ahead of time, my first payment was due 9/7/2021 but they closed my account, talking about fraud alert. There was never no fraud on my account but please think twice before you apply for a Capital One Credit Card. A straight rip-off.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 1, 2021

Took all my miles - 170,000. Closed account for 1 missed payment. Stay away from this company. Legalized robbery. 10 years with them. Bam all gone. No forgiveness. Off to the credit guillotine. Run away from this company.

4 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: July 21, 2021

Their customer service department is somewhere in Central America. It's like talking to a trained monkey or a trained parrot. There is something lacking in the communications. I'm not sure if they understand me and I have to interrupt them when they are reading their lines to get my point across.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 18, 2021

They do NOT report to credit bureaus! I made my CL 1k to help w/ utilization. Only thing they contributed was an HARD INQUIRY! DON'T WASTE YOUR TIME!!! Go w/ Credit One! 40 points instantly! Capital One hasn’t even gained me a SINGLE point!!! I called and questioned the nonreporting and they talked in complete circles! Making zero sense! Trying to explain they do report. IT'S ONLY ON THEIR CREDITWISE phony app!!!! Which means absolutely nothing because lenders don’t look at “creditwise” when deciding if you get a mortgage or car or anything else! And the phony score on credit wise is NOT what’s on Experian!!! Don't trust Capital One! How can they be trusted dropping a hard inquiry but not a single positive report on your behalf? I’ll bet the min I skip a pmt or close that phony account it’ll be dropped on all 3 bureaus like that inquiry!!! TRASH **.

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Rated with 1 star
Verified Reviewer
Original review: June 11, 2021

Capital One, credit card department, has the worst customer service. Hold is forever, Finally, reach a representative, she's rude and unknowledgeable. I want my deposit. I'm responsible. I pay my statement balance every month. I've had my card over a year. Cap1 Sent me a pre-approved silver card. I consider that an upgrade eligible for my deposit. I asked the representative when will I receive my deposit or will it be applied. In a shell, I was told whenever they feel like it. I asked for the policy in writing. I immediately disconnected and unable to get through to that department's call center again.

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: May 13, 2021

After 20 plus years of being a client… After 20 plus years of being a client with multiple credit accounts this crappy company could not step in to help get a refund for Bookit.com A company that went out of business because of the pandemic and we got screwed for 5 grand in travel... Pathetic!!.. Open credit card accounts elsewhere. I will be doing the same....

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Rated with 1 star
Verified Reviewer
Original review: April 21, 2021

My husband passed away last year. We had a Capital One GM CARD. In trying to make sure all his bills were paid, I accidentally paid the last bill twice. They refused to give it back. Why? Because he’s dead and they can’t write a check to a dead person - even though I signed the check from our joint bank account.

5 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 27, 2021

I have used Capital One for DECADES, always had good credit, always paid ON TIME. I got a notice from Gmail.com...which shouldn't be affiliated with ANYTHING Capital One does. That my account had "suspicious activity" and they closed it. I only USED it for Youtube, but they also closed my account with Youtube. They said my comments didn't meet guidelines. Meaning if you DIFFER from their political agenda you are ousted. So I changed my email to an encrypted account for SAFETY. Well, Capital One happened to be using that former closed email and DECIDED that I was compromised. EVEN though I called and spoke to the FOOLS explaining WHY I switched my email account. But OVER and OVER they said I couldn't be verified.

I sent in their FORMS, but that wasn't ENOUGH. And my account was now restricted. OK, FINE, I paid it down this month, as I have EXCELLENT credit and have other options. But a "restricted account" from these FOOLS now blackens my stellar credit history. I will now BLAST them everywhere as it is ridiculous that a person who PAYS on time, can't be verified, please. EVERY one KNOWS they are perfectly capable of FINDING anyone and they HAVE all the info they need. FINE, other places, are easier to do biz with, have BETTER customer service.

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Rated with 3 stars
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Verified Reviewer
Original review: Dec. 26, 2020

My credit rating needed work so I applied for the Platinum card which is Capital One secured credit card. I was given $200 credit. I linked my checking account to my card and paid my entire bill each month. I was granted a raise in credit from $200 to $500 in 8 months. I used a lot of available credit one month but I nonetheless paid my monthly bill in its entirety. I discovered that I did something wrong. My credit rating dropped 42 points and my available credit was reduced to $100. Not long afterward I get an email telling me I am pre-approved for a Capital One Quicksilver Cash Back credit card with a $1000 credit line. I have no idea what's going on. I screwed up somehow with their Platinum card and lost a substantial amount of available credit plus lost 42 points on my credit score yet be approved for a better card with cash back.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 6, 2020

I have had Capital One credit card since I was a kid and that was over 20 years ago. I made my payments on time and paid off large balances to keep the card clear. I am dealing with some hardship due to the Covid 19 pandemic that affected my income greatly. I contacted them early on asking if it would be possible just for this time of the pandemic to reduce my minimum balance of over $300 to something more affordable like $80 so I will not be in default and they told me no.

Instead they reset my balance to zero for 6 months and after that time, they told me they could no longer assist me by resetting my balance to zero even though I started to make a payment of $50 to show that I want to make payments on my account in the hopes that things will improve in the economy hopefully next year and I can get my account current. They are not my only financial obligation, but I am doing my best during a pandemic I did not cause nor have control over and capital one is making me pay dearly for it by leaving me with my account in default. I was a loyal customer for over 20 years to capital one and during a time of hardship that is not only experienced by me but by millions around the world.

Capital one could only give me 6 months. What a ratio... 20 years:6 months. Speaking to the agents and supervisors was like speaking to people with icicles for hearts because they could care less. They have even hung up the phone on me when I persisted with asking for assistance. By the grace of God, I will get back on my feet and pay this account off and never use it ever, ever, ever, ever again. I don't recommend this credit card or anything capital one to anyone. Loyalty counts for so much more than a company like capital one could ever fathom.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 28, 2020

I have been a cardholder since 2007 and just recently is asking for my drivers license front and back, utility bill, copy of social security card. Never have I had to deal with this with any credit card company. Especially not over 13 years later. There has been no issues with the card, I pay all the bills on time. So they would be no need to ask for all this information. It sounds very fishy and a scam. I've known companies where their employees have stolen peoples identities. After 13 years why are they asking for this information? I am closing my account and will NEVER do business with them again.

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 10, 2020

My account was changed from secured to unsecured, which is fine. Instead of returning my deposit they attached to account and increased credit limit. Not enough to make a difference of any kind, after over three years of on time payments. When asked about why, I was constantly told they could not disclose information because I closed account. So, credit takes a hit, no open account, and lost initial deposit!!

5 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 26, 2020

Okay so I've had a Capital One credit card for two years now and always managed my account either online or through the mobile app. Now all of a sudden they updated their security on both and I'm unable to verify my information due to the 2 factor verification process. The only option they give you to verify is either a text message or a phone call which neither work for me since I've put a block on my T-Mobile cell phone 10 years ago as to not receive text or phone calls from suspected scam or promotional offers, and the only option they gave me was to call T-mobile and take off the block which I refuse to do because I have this option on my phone for a reason.

I do not like getting text or phone calls from sales or promotional vendors. Very disappointing even after talking to a manager/supervisor which basically hung up on me in the form of transferring me to a department specialist which he knew only operate at normal business hours and I happen to be calling on a Sunday so they ended the call. So I called back in total was on the phone with cap one for almost 2 hours with no resolution. So basically they told me if I need to manage my account I have to call them or go through the mail to look at statements or pay my bill. Just a heads up if your thinking of getting a capital one account they dont offer online banking for people that have this block on their phone. Ally has an option to turn on or off 2 factor verification.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 21, 2020

I disputed a transaction back in March from a charge 6 months prior. I did everything they asked. They temporarily credited me back the money. After that it was taken away 3 more times and credited 3 more times, even double by accident on their part. Each time I had to redispute the charge, and each time they asked me to upload documents in their so called secured email. I sent them all of the proof to show that the merchant was thieving my money. Yet after 3 times of credit and then taking away my credit I finally had to close the account. The dispute lasted a total of 1 year!

Capital One had promised me they had all of the proof they needed and it would be resolved, yet after 3 times of doing so they again took my credit away and are charging interest on it. They have no means to help their customers whatsoever at all. I paid and closed my account with them. They can only dream of getting monthly interest from me now. They are the worse credit card company on earth.

8 people found this review helpful
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Capital One Secured Credit Card Company Information

Company Name:
Capital One Secured Credit Card
Website:
www.capitalone.com