Sephora

Sephora Reviews

About Sephora

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Pros
  • Wide range of product offerings
  • Good quality products
  • Fast delivery options
Cons
  • Poor customer service experiences
  • Issues with order fulfillment
  • Confusing return policies

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Sephora Reviews

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    How do I know I can trust these reviews about Sephora?
    • 4,608,050 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed Jan. 28, 2025

    I’ve been a customer for many years, but as you know the economy has been bad and money tight. I just signed in to see all my 2100 points were gone because I hadn’t bought anything in over a year. I looked through my emails and didn’t see any warning emails from them. I had just signed in last month and didn’t see any messages there either. A text or something more attention-getting would have been cool. When I asked for my points back and explained my situation to customer service they didn’t care. Not even a compromise was offered. Some of the points I EARNED were from a bad allergic reaction I had to one of their products. It took me years to earn those points. I will never shop Sephora again.

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    Customer ServiceStaff

    Reviewed Dec. 11, 2024

    Before the Canada Post strike, my review would have been higher. However I personally feel nothing g more than a cash cow. I have 3, yes THREE orders held hostage by CANADA POST and have no idea when or if I will get them in time for celebrations. They informed me that they would make other shipping arrangements…a lie! I have 3 tracking numbers that indicate good old Canada Post had the honor of handing my purchases and they were all made AFTER THE ANNOUNCEMENT TO STRIKE! Sephora, had treated me with disrespect and contempt. Their choice to not deliver my products in a timely fashion was a huge mistake! You are only as good as your worst employee! Bad customer service! The worst! -10 👎🏼

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      Reviewed Dec. 10, 2024

      I ordered one of those perfume boxes w/ tiny versions of many perfumes in it. But I never received it. Extremely disappointed & will not order from here ever again. I don't know how or why they think this is ok.

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      Customer ServicePrice

      Reviewed Nov. 21, 2024

      Sephora Hyannis in the Cape Cod Mall, the price tag is $64.00. When you checkout you pay $100.94 socket with the manager she have to honor the price in the shelves. She said take or leave, so rude. Contact the BBB, report the situation, FRAUD. Sephora call me back and decide to give me the 31.00 back. Now is not the money, is the principles and respect. Hope these reviews help others. When you checkout the store always check the price.

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      Staff

      Reviewed Oct. 1, 2024

      Horrid service from the Kenaston store. 1st of all, they do not tell you when you are returning an item and purchasing on the same invoice, the return becomes a credit note, so that you have to keep your money with Sephora. If you do it on 2 separate invoices, you get your money back. The employees get together and gossip about customers. The manager mouths off at you, if you forget about this policy. They are unprofessional, catty, obnoxious employees and obviously have nothing to do, than gossip. I am sure the owner of Sephora would be mortified to hear of this. Please do not shop at this store. Look on this site as to how bad they are.

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      Staff

      Reviewed May 3, 2024

      Terrible service. I had a package that was supposed to be delivered. But I never received it. I have cameras that show no delivery. I contacted Sephora and they did nothing. The agent didn't even try to hear my full story that it wasn't delivered to my property. Then I talked to the supervisor. She just copied and pasted the same response of the previous agent. The total of the items I bought was 305$.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed April 12, 2024

      Long story but helpful if you have time to read. I want to warn everyone. I have been Rouge for many years and happy with all of my purchases since until April 10, 2024. I placed an order online in total of $428 for delivery on April 7 at 1am. It said delivery by April 11. On April 7 at 6am, the very first thing I did after I woke up was I chatted with their customer to ask them hold off my package for 2 days while it’s still in the warehouse or if they could switch to a pickup order because I would be on vacation with my family that I haven’t met for 4 years until April 12. They said “No”. They couldn’t do anything to stop it. They kept suggesting me having someone to watch the package when I told them already I had no one nearby. They were absolutely a terrible listener.

      We lived in a townhouse by street and there is no safe spot to put the package at all. I don’t know my neighbor or anyone nearby that I could ask to keep the package for me since we just moved there. They said only way I could do is to contact the carrier company myself once it’s shipped to ask them to hold it. Okay, fine, once the package was shipped. Status “ Awaiting for carrier pickup”. It was by TForce Logistics, then I asked Sephora for TForce contact details but when I gave TForce a call, turned out it was TForce Freight which they never ever do delivery for Sephora and they said they have been called a lot from misunderstanding. I was just shocked!! Sephora doesn’t know their own people! OMG!! I called again still got a wrong phone number.

      Anyway, I got TForce correct number eventually but this logistics company is Very bad. They don’t know what they’re doing. They couldn’t pull up the tracking number that Sephora gave. When I asked if they would usually call receivers before delivery or not, they said they wouldn’t know until they could pull up the tracking number. They have very low rate on Google. People have bad experience with them. However, Sephora choose to just use the cheapest carrier to save themselves and offer pain to their customers.

      I was on the phone with Sephora and TForce on my vacation back and forth for more than 4 hours and my request still didn’t get done. I was very upset and worried and this matter literally ruined my good time with my family. Sephora third customer service that I called said TForce wouldn’t be able to pull up the tracking number until they receive the package from Sephora. I called Sephora again and couldn’t hold my tears because I was so worried that my package would get stolen while I was away.

      The last customer service I spoke with on that day asked me to choose if I wanted a refund or delaying they shipment. I said refund and I would return all the products to the store if it doesn’t get lost because I just wanted to get done with this order. She asked me to call back when the status changes to “Delivered” and they would proceed the refund.

      On April 9 at 6pm, I noticed that the status had been changed to “Picked up by carrier”. I thought, okay, now TForce should be able to pull up the tracking number and hold it for me. On April 10, I called Tforce again at 7am to hold it. They said they couldn’t because it’s already on the way. The only way they could do is to put a note for the driver to read and hold off. Sure enough, my package was delivered at my front door at 8:30am without any phone call from them. I called Sephora according to her instructions and it was picked up by a more senior customer service. I was devastated that they would not be responsible for any loss or stolen package. It’s there, then it’s there. And there would be no refund. She said no one would promise me that and it was just that they would try to delay the shipment. I tried to explain that I was offered for 2 solutions which was either refund or postponing the shipment.

      If I knew that there wouldn’t be a refund, I would have picked postponing the shipment instead. I asked her if it’s my fault and begged for empathy but her response was “Is there anything else I can do for you?”. I was just in a Big Big shocked moment. Basically she said that I was lying. I challenge Sephora here to go listen to our conversation and tell me if that customer service used the word “try” or not. It was a FIRM solution she gave to me!! Before excusing someone or protecting your own people, look at yourself first.

      Everyone, there is no room from Sephora for emergencies or mistakes or changes once you place an order for delivery. I would like to tell my story to everyone at the loudest voice so that no one has to suffer like me. I will still shop at Sephora because I need Dr Dennis products otherwise I would say bye to Sephora forever. I tried my best to be responsible for my order but no help from Sephora at all. Heartless and poor communications within. Their free delivery is useless and very risky. I would never buy anything for delivery from Sephora ever again.

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      Customer ServiceStaff

      Reviewed Feb. 20, 2024

      I brought my granddaughter to Sephora at the Christiana Mall in Delaware to spend $150 in gift cards that I had previously purchased. I had the cards out ready to pay with the cards when the employee suggested that I could get a 25% discount on the products if I opened a credit card. I figured why not if that allows my granddaughter more buying power. I opened the card and was waiting for the discount to be applied to this purchase. Instead, I was told that we could hold onto the cards for another time and I would be billed on my card with the discount included. I told her that was not my intent since I bought the cards to begin with and I was not going to pay for purchases two times. I was told there was nothing I could do.

      The manager came over and said she was unable to do anything but I could call the credit card company. I did not want these items to be billed to me since that was never my intent. I insisted I had paid for gift cards to use. The manager went into the back room, probably to call someone else. She finally came out and returned all of the items on the charge and we bought them again with the gift cards. I am assuming employees are pressured to get people to sign up for credit cards and I am blaming management for putting this pressure on their people. I should not have been put in this position and their attitude could have been more helpful.

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      Staff

      Reviewed Feb. 5, 2024

      I had the worst experience at that horrible place. They lie, cheat, steal. I went in for a free makeover and was massively cheated with my time over and over but this time they made me feel so scared and discriminated because I’m **. They were huge ** women and all ganged around myself and my mother. They wouldn’t let us leave, refused to listen. They were not hardly letting me breathe. I couldn’t understand why. I had been wronged by them and they should have been making it wrong, not worse. Then when I barely had time for this terrible makeover which they refused to allow me to have a day, they used products I was returning and when I spoke up, oh boy the biggest one was back and breathing down my neck. I wanted out but nope.

      Champaign, IL store, people beware. I tried many times to tell them, only to be ignore. I also am deathly allergic to perfume. So not really as any gesture someone said they’d send me some samples to try to makeup, ha. She sent me, also from this store, an entire box of perfume and smelly skincare, causing me to go into shock while only trying trying to get the box shut so I could toss it out my back patio but that is where my little dog also goes and plays so I had to shut it or she could die also. I never made it to my **. Thank God my mother was coming to my house, found me passed out, and got me to the ER, before I was dead.

      Also they made my shipping for Canada which is double tax. So they are again illegally not paying taxes and making me pay - which I’m not anymore and need to see why the IRS is t doing their job. They did this to MO and were charged with over 2 million in charges. Stop buying from this illegal company. Do they finally have to kill us? They just about did me.

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      Staff

      Reviewed Jan. 1, 2024

      They have allowed the rudest people to work at Sephora and I think they encourage it. They actually do not wait on you, then walk up to grown adult women and say "We can't have you going through the drawers. We'll get it for you." Then they look through the same drawer and announce they're out of what you asked for and walk off. Then proceed to ignore you after that again. I will never shop at Sephora again.

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      Sephora author review by ConsumerAffairs Research Team

      Sephora was founded in France in 1970 and now operates over 1,900 stores in 29 countries. They have partnered with the department store JCPenney and have over 485 Sephora stores inside of JCPenney locations in the United States. The company offers only prestige makeup brands, including their own Sephora line.

      • Science of Sephora: Sephora is dedicated to having the most knowledgeable team of consultants in all their stores, which is why they created the Science of Sephora program. Every Sephora consultant goes through rigorous training so they can identify different skin types and understand skin physiology to help customers find the best products for their skin. The program also teaches consultants background on makeup history, best techniques for application and the science of developing fragrances.

      • Skincare IQ: Use Sephora’s online tool to find products that match your needs based on your skin concern, product type and/or brand. You can also meet with an in-store consultant to figure out your Skin IQ.

      • In-store consultations and makeovers: Schedule a 45-minute full makeover at your local Sephora location. The makeover is complimentary with a minimum $50 purchase. If you have more time, and have more questions about your skincare routine, schedule a customized 90-minute full makeup, skincare and fragrance makeover. This is free with a minimum $125 purchase.

      • In store beauty classes: Sephora regularly offers free beauty classes in their stores to help you learn everything from the basics of contouring to how to apply your own false eyelashes. See the complete list of classes on Sephora’s website or check with your local store.

      • Prestige products: Sephora sells only prestige products, so consumers who are concerned with the ingredients in their makeup can shop at Sephora knowing they are only getting high-quality cosmetics.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Sephora Company Information

      Company Name:
      Sephora
      Website:
      www.sephora.com