Sephora

When you make a Mail return to Sephora, they send you an email informing you that you will receive your refund "within 10 business days." They do not abide by this claim, and instead say that 30 days from the day you send your return, when FedEx gets it in their hands, that if your refund has not been processed, they will give you that refund. Well, Customer Service has given me the runaround online, in email and by supervisors on the phone, giving me different answers to this problem, finally deciding that I have to wait literally indefinitely, that there is no end/resolution date, that there is no date with which I can contact them in the future and receive my $140 refund, if the warehouse has not processed the return by then, (which they always do the very next day after receiving it).

First they asked to enable the free trial subscription for one month. I did. Then I canceled the subscription in app side. But they took it money from my card. I called customer service, they told I didn't cancel the subscription. Then she cancelled my subscription. At last she is telling it is refundable. I don't have both option. They are doing fraud.

Placed an order last Thursday the 19th through Sephora's Customer Service line. The order included 6 gift cards and a charge to my Amex. When I called Friday the 20Th to learn when the order would ship I was told it was cancelled for some nonsense about the rep did not make a note that he verified my billing address. I was told it would take 2 business days for my 6 gift cards to be refunded $395.00) and I’d receive email verification. I was told this by Supervisor “Mi (?). No email but Called today to place the order as I received a back in stock notification and it’s been 2 business days. I was told the cards were already used on a different account to ship to a different state on the 20Th.

It’s a scam subscription. They charge you randomly. Don’t subscribe as they don’t refund anyway. They use cheap carriers even they themselves don’t know which carrier being used and when the parcel will arrive. Unfortunately customer service are so dull. They don’t know anything and don’t have access to any changes, big trap. Girls save your money!!!! Other websites are so convenient and listen customers. Go find!!

Terrible customer service; website down for the last 3 weeks. Sephora Credit Card reward is a scam as it shows "certificate already redeemed" when it wasn't. Very disappointed and surprised that Sephora offers that kind of credit card.

I purchased Nars $40 matte foundation and a $30 concealer but realized later on they were too dry for my skin. So I decided to return them to the store to get a refund. The refund was made on April 15th. It’s now April 23rd. They have yet to communicate a specific day the refund will occur because each associate switches the policy. First they said 2-5 business days then it was 10 days then 30 but honestly none of these are accurate because I paid in person 30 days is for online purchases. I’ve spoken to several different people and the answers are always identical. They tell me it’s not their problem to call my bank or to continue to wait at this point. I don’t know what to do. I’m disappointed. I’ve been shopping here for years and I’ve never had such a bad experience in my life.

My daughter and I visited Sephora in the Crossiron Mall on April 19th looking for a retinol eye cream. The person that helped us answered our questions patiently and recommended a product she felt would work for my 55 year old skin. She was so knowledgeable. My daughter purchased 3 products from the line and both of us left feeling she truly cared about her customers. We both agreed it was the best customer service we had experienced in a very long time. Thank you!

Kaitlin was the lady that checked Me out today and she was so helpful with everything, she is an amazing worker and knows so much about the products! She was patient with me while she was helping me update my card information! Thank you Kaitlin! ~Clara

Walked in at 2:00. Finished at 2:10, the woman who had done them was very kind so was the rest of the employees. Their products work wonderful and I feel 100 times better using these products than walmart. Prices are a little much but definitely worth it!

An absolutely horrible company with poor business ethics. Sent the wrong item to me (its value is only half of the price I paid for). Kept delaying the pickup of the item and sending different agents to deal with the case (Aaron, Jannela, Kristine and Thyela). The agents would try to deliver 'empty promises' such as 'we are going to consult the internal team'. Don't be fooled because it is only a strategy to appease the customer and nothing will be done. So, every conversation with their customer service team is just a waste of time, with no practical solution to the problem. They would also promise a reply within 24-48 hours. They did reply but again, there would be no solution and they would ask for another 24-48 hours again. Till now, the matter has not been resolved. The wrong item is still with me and Sephora still owes me money. A fun fact - One of the agents could not even get my email right. That is the worst joke of the day.