Sephora Reviews

We lived in a townhouse by street and there is no safe spot to put the package at all. I don’t know my neighbor or anyone nearby that I could ask to keep the package for me since we just moved there. They said only way I could do is to contact the carrier company myself once it’s shipped to ask them to hold it. Okay, fine, once the package was shipped. Status “ Awaiting for carrier pickup”. It was by TForce Logistics, then I asked Sephora for TForce contact details but when I gave TForce a call, turned out it was TForce Freight which they never ever do delivery for Sephora and they said they have been called a lot from misunderstanding. I was just shocked!! Sephora doesn’t know their own people! OMG!! I called again still got a wrong phone number.

Anyway, I got TForce correct number eventually but this logistics company is Very bad. They don’t know what they’re doing. They couldn’t pull up the tracking number that Sephora gave. When I asked if they would usually call receivers before delivery or not, they said they wouldn’t know until they could pull up the tracking number. They have very low rate on Google. People have bad experience with them. However, Sephora choose to just use the cheapest carrier to save themselves and offer pain to their customers.

I was on the phone with Sephora and TForce on my vacation back and forth for more than 4 hours and my request still didn’t get done. I was very upset and worried and this matter literally ruined my good time with my family. Sephora third customer service that I called said TForce wouldn’t be able to pull up the tracking number until they receive the package from Sephora. I called Sephora again and couldn’t hold my tears because I was so worried that my package would get stolen while I was away.

The last customer service I spoke with on that day asked me to choose if I wanted a refund or delaying they shipment. I said refund and I would return all the products to the store if it doesn’t get lost because I just wanted to get done with this order. She asked me to call back when the status changes to “Delivered” and they would proceed the refund.

On April 9 at 6pm, I noticed that the status had been changed to “Picked up by carrier”. I thought, okay, now TForce should be able to pull up the tracking number and hold it for me. On April 10, I called Tforce again at 7am to hold it. They said they couldn’t because it’s already on the way. The only way they could do is to put a note for the driver to read and hold off. Sure enough, my package was delivered at my front door at 8:30am without any phone call from them. I called Sephora according to her instructions and it was picked up by a more senior customer service. I was devastated that they would not be responsible for any loss or stolen package. It’s there, then it’s there. And there would be no refund. She said no one would promise me that and it was just that they would try to delay the shipment. I tried to explain that I was offered for 2 solutions which was either refund or postponing the shipment.

If I knew that there wouldn’t be a refund, I would have picked postponing the shipment instead. I asked her if it’s my fault and begged for empathy but her response was “Is there anything else I can do for you?”. I was just in a Big Big shocked moment. Basically she said that I was lying. I challenge Sephora here to go listen to our conversation and tell me if that customer service used the word “try” or not. It was a FIRM solution she gave to me!! Before excusing someone or protecting your own people, look at yourself first.

Everyone, there is no room from Sephora for emergencies or mistakes or changes once you place an order for delivery. I would like to tell my story to everyone at the loudest voice so that no one has to suffer like me. I will still shop at Sephora because I need Dr Dennis products otherwise I would say bye to Sephora forever. I tried my best to be responsible for my order but no help from Sephora at all. Heartless and poor communications within. Their free delivery is useless and very risky. I would never buy anything for delivery from Sephora ever again.

The manager came over and said she was unable to do anything but I could call the credit card company. I did not want these items to be billed to me since that was never my intent. I insisted I had paid for gift cards to use. The manager went into the back room, probably to call someone else. She finally came out and returned all of the items on the charge and we bought them again with the gift cards. I am assuming employees are pressured to get people to sign up for credit cards and I am blaming management for putting this pressure on their people. I should not have been put in this position and their attitude could have been more helpful.

Champaign, IL store, people beware. I tried many times to tell them, only to be ignore. I also am deathly allergic to perfume. So not really as any gesture someone said they’d send me some samples to try to makeup, ha. She sent me, also from this store, an entire box of perfume and smelly skincare, causing me to go into shock while only trying trying to get the box shut so I could toss it out my back patio but that is where my little dog also goes and plays so I had to shut it or she could die also. I never made it to my **. Thank God my mother was coming to my house, found me passed out, and got me to the ER, before I was dead.

Also they made my shipping for Canada which is double tax. So they are again illegally not paying taxes and making me pay - which I’m not anymore and need to see why the IRS is t doing their job. They did this to MO and were charged with over 2 million in charges. Stop buying from this illegal company. Do they finally have to kill us? They just about did me.

After speaking to the carrier, the advice was to contact the shipper. I have done so and been told that, because I have reached a limit on the amount of assistance they can provide, that they will not refund or replace my lost products. I was told to file a claim with the carrier. Carriers do not process claims from recipients, only from shippers. So, despite the volume of orders I have placed with them this year, and in years previous, despite my long Rouge member status, they refuse to assist me. Sorry for your loss. It should be noted that you cannot order things from their website and have them sent to the store for pickup. If you what you want from them is not in stock at a local store, they will only ship it to you. But if you have poor carriers in your area you are rolling the dice with your money ordering from them. This is totally unacceptable. I am very disappointed and do not recommend this store and will no longer be shopping there.

They received my return 26 days ago and it was sent out 31 days ago. What they’re basically telling me that is that if they NEVER process it, I will NEVER see my $140 again. This, from a supervisor. So, they are keeping the products and keeping my money and there’s nothing I can do about any of it. What they’re doing is the literal definition of stealing. The warehouse clearly lost the order and it’s never going to be processed, and therefore, $140 is gone, forever.

This company needs to be run out of business ASAP. I cannot believe they’re stealing that much money from a customer. They can’t tell me a single thing that I’ve done wrong or any kind of policy that I have violated. I mean, nothing! Just, "Sorry, you just gonna have to wait indefinitely, and I can’t give you a date by which you can call us and if it hasn’t been processed, you can get your money back." This is against their own business claims, which are in writing. I’m dead serious when I say nothing else has gone on, that exactly what I said is exactly what’s occurred. There is nothing else to this, like it might be easy to think, since this is so outrageous. It’s now May 29. The items were purchased on April 17 and were in FedEx hands for return on April 28, and received by Sephora on May 3. This is all documented.