Neutrogena Reviews

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Neutrogena Reviews

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    How do I know I can trust these reviews about Neutrogena?
    • 4,460,028 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
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    Customer Service

    Reviewed March 14, 2024

    I recently ordered a 32 ounce Ocean Mist Neutrogena Rainbath through Amazon. A few days later I received what appeared to be an opened/used bottle of the product. Some had leaked out during shipment but it did not account for how much was missing from the bottle. The top was loose and it clearly had previously been opened. I first contacted Amazon but was told I had to contact Neutrogena directly. I sent an online inquiry including photos of the product. A few days later I got a reply instructing me to mail back the product, and that Neutrogena would send me the necessary shipping items along with a refund.

    2 days later I received a plastic zip lock style bag, a padded envelope and a return label but no refund. I mailed the product back and waited. 2 weeks went by and I reached out again wondering where my refund or replacement was. I was told it would be arriving in the next few days. A few days later, I received a check for a partial refund. I have again reached out and am waiting to hear back once again. It has been over a month in time from when I first received the used product and am still having to do this much work for a simple refund. I am not impressed at all by customer service and accountability of this company.

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    Reviewed Aug. 10, 2023

    I noticed 2-3 acnes on my face and then decided to purchase Neutrogena Acne face wash. Worst decision! I woke with itchy skin, hot as hell, rigorous inflammation, redness and swollen eyes like bee stings. It burned so much that any kind of moisturizer couldn't help me. My eyes were watery due to the heat radiated from my face. It is a horrible nightmare. DON'T USE NEUTROGENA PRODUCTS no matter what!! They claim to the best skincare but ideally they should be banned from the cosmetic market. My skin was beautiful and healthy and this product messed it all up. I have an appointment with my doctor to help me ease this pain and suffering. I had never been through this before. I hate this product and all of the Neutrogena's products so much. I hope someone from the organization reads this and apologize, as this madness is unexpectable

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      Reviewed July 20, 2023

      I don’t have sensitive skin. Never have but right after using this product I felt incredible burning on my face especially under my eyes. About 3 hours later my eyes swelled and turned red in color. I have to go to a doctor today just to make sure I’m not going blind because of how bad this affected my eyes. I literally can barely see and my eyes are so uncomfortable, DO NOT USE THIS PRODUCT. I have literally washed my face with hand soap and had better results. This product is not worth it.

      Reviewed July 2, 2023

      I’ve used both products, the facial cleanser and the makeup remover wipes (regular and lavender calming). I experienced the same issue with both…itching, burning, swollen eyes, followed by days of dry skin around my eyes, eyelids, nose, mouth, and chin. The itching and burning lasted for a couple of days. Cold water and ** were the only things that helped. Only after seeing my dermatologist, did I figure out that the culprit of my issues was the Neutrogena products I had been using. I highly recommend taking precautions if you decide to use these products. I am not prone to sensitivities with my skin. I do not have dry skin. My skin is normal and I’ve always had compliments about how it glows. I wanted these products to work for me. I have since gone back to my trusted Clinique products. I am very disappointed and concerned that these products have caused these issues with so many others.

      Reviewed Nov. 17, 2022

      I was experiencing mild acne so I bought this facial scrub thinking it would help. The next morning I woke up with swollen eyes and my skin was burning like I just had a chemical peel (burning, itchy and tight). I understand now from my research that many others have experienced this exact same thing with this product. Be wary.


      Reviewed Aug. 31, 2022

      I purchase the orange - regular Neutrogena. Wash my face - I did not put on any make up. Next morning my face was burning and itching so bad. I took a **.. I slept the entire day… Next morning I had small bumps covering my face - and neck.. It was soooo itchy. I didn’t understand want was going on. This lasted for 1 week. I just keep wasting my face with cold water… and it started to feel rough… in the mist of all this. I decided to look up the reviews. And I was shock that other people experience the same thing. I would never buy any Neutrogena products.… Not sure what’s in it but. It will mess up your skin. Do not use.

      Reviewed Aug. 29, 2022

      I bought the clear pore and only used it once, it burnt my skin so bad I had to go to the ER. I took Benadryl to stop the allergic reaction and called poison control. I was told that a lot of people complain about Neutrogena's products burning their skin and causing a severe rash with swelling. So scary this could even be on the market.

      Reviewed June 24, 2022

      I purchased these wipes from Costco. I used these wipes one night and woke up to my whole face itchy, dry and I had cuts all near my eyelids. I didn't know what caused this but I didn't think it was the wipes. I thought maybe it was something in my skincare routine. I let my face heal and wore make up but was removing it with water and soap for the next few days. Everything seemed normal. Convinced that it was a one time thing, I used the wipes again and I woke up with swollen eyes. They were so red and they were itchy. I then realized this happened both times I used the wipes.

      Reviewed June 15, 2022

      I bought this to try out a new face wash and it was a terrible decision. It caused horrible hives all over my face, redness, flakiness, and everything hurt. I didn’t use any other products so I know it was directly from this specific one.

      Reviewed March 23, 2022

      Initially, I believed this Neutrogena Rapid Tone Repair Correcting Cream to be gentle and effective. However, after a week or so of using this daily, I started to feel a burning sensation on my eyelids and on my neck. The skin above my eyes reddened, darkened, and started to peel. Shortly after my eye reaction, I had a chemical burn spread on my neck. Anything I apply to these burned areas causes them to burn even more. I'm on day #4 of my chemical burns - they are not disappearing and they cause me discomfort all day. Stay away from this dangerous, chemical-laced correcting cream!

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      Neutrogena author review by ConsumerAffairs Research Team

      Founded in 1930 as the cosmetics company Natone, Neutrogena is today part of the Johnson & Johnson Conglomerate, which bought the independent company Neutrogena in 1994. The company is known for being dermatologist recommended, and their product line includes skin care, cosmetics and sun care.

      • Great for acne-prone skin: Neutrogena is best known for solving acne problems for men and women. They have moisturizers, cleansers, kits and cosmetics for facial and body acne.

      • Widely available: Consumers can buy Neutrogena products online or in most major drugstores and pharmacies. Price conscious consumers can enjoy an extra discount and coupons when they sign up for Neutrogena’s email newsletter.

      • Anti-aging: Women who are concerned with the appearance of their skin as they age can shop for a wide range of anti-aging products on Neutrogena’s website. Choose the product that works best for your anti-aging concern, whether it’s wrinkles, defense, pore refining, toning or microdermabrasion.

      • Free shipping and returns: Consumers can enjoy free shipping on all Neutrogena orders placed directly from the company’s website that are $25 or more. Enjoy a full refund (minus shipping costs) for items returned within 30 days of the shipping date.

      • Active Facebook community: Neutrogena’s Facebook page is very active, and the company posts information about skin-related topics, such as skin cancer and acne. They respond publicly and privately to consumer questions and complaints.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Neutrogena Company Information

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