Overall Satisfaction Rating
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 631 ratings submitted in the last year


ConsumerAffairs Unaccredited Brand

This company is not yet accredited. To learn more, see reviews below or submit your own.

Be in the know

Get trending consumer news and recalls


Keep an eye on your inbox, the lastest consumer news is on it's way!

Are you this business? Learn more

474 Neutrogena Consumer Reviews

Sort: Top reviews
Filter by: Any

A link has directed you to this review. Its location on this page may change next time you visit.

Page 2 Reviews 11 - 20
Rated with 1 star
Verified Reviewer
Original review: May 29, 2019

After the third day of using the moisturizer, my face had severe hives, was extremely red, and I had pimples all over my cheeks which I never have. My face was burning and itchy. Will stick with Clinique.

7 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: May 26, 2019

I need to warn everyone to please, please spot test these products first. I found that I get allergic reactions to Neutrogena products a few years ago when I broke out in painful itchy hives all along my jawline after using a liquid cleanser. Then I used a moisturizer by them not long after and my face turned itchy and red like crazy. Now just recently I picked up the facial cleansing bar thinking it would be lighter (less ingredients, fragrance free). I now have spots of hives all over my face including under my eyes and all over my forehead. The common denominator? Neutrogena. I used to go "oh, some people have allergies, can't be me" at things like this but my GOD, for the love of God, please don't just slather this stuff on! I'm sure it works for many, hence the extra star, but IT COULD BE YOU!

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 10, 2019

I use to love Neutrogena so I tried the Hydro Boost. From the first time I got like an allergic reaction but didn't think much about it. After a week of using this product I am now SURE it is this product and stopped. Still my face is swollen, red, itchy, hot, burning and I feel miserable. I spent last night and this morning repeatedly dunking my face in cold water because that is the only thing making it temporarily feel better. I just pray this passes soon and I will NEVER buy Neutrogena again.

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 5, 2019

I have been using expensive cleansers for a couple years & decided to give Neutrogena a try as I was browsing the supermarket aisle. I know their oil-free wash has been on the market forever, so I figured it had to be decent for its price. WRONG! I only used it 3 days & my face is beyond repair. The folds of my nose and the skin around my mouth is extremely tight, dry, flaking, & peeling. I’ve tried using moisturizing washes, creams, hyaluronic acid, & cortisone to clear up the dry, scaly, painful patches without success. I can’t believe the amount of damage this cleanser did in just 3 washes. I recommend staying far away from this cleanser if you value your skin.

11 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: May 2, 2019

My 10 year old daughter now has red burn scabs all over her forehead from using this product ONCE. It burned her skin immediately, and then she woke up with these red scabs all over her forehead. The company has known about this for at least a few years and still does not even have so much as a warning on the package!!! DO NOT USE THESE. They are horrible and shouldn’t even be on the market!!!

5 people found this review helpful
How do I know I can trust these reviews about Neutrogena?
  • 1,924,106 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on please visit our FAQ.

Rated with 1 star
Verified Reviewer
Original review: April 18, 2019

My husband bought the Rapid Clear Stubborn Acne product & used it. He scrubbed/rinsed with regular soap afterwards. Even after doing so, it completely ruined our bed set- bleached it. Brand new bedding that we got from our wedding. We called customer service & explained everything. They told us there was nothing they could do because the warning label says "avoid contact with fabric, as it may bleach". Again my husband washed after use with other soap & it still bleached our sheets & pillow cases. Obviously you put this product on your face/body & you are going to go to sleep at some point. How else could this have been prevented?? They obviously do not care about their customers as long as they're 'covered' even though that warning is NOT clear & should not cover them. Now we are stuck with $175 worth of brand new stuff that had been ruined thanks to this product. If I could post photos of our bedding now I would.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: April 9, 2019

Been using Neutrogena face lotion for years. This year something very traumatizing happened to my face. I finally after several months of going through Hell, missing work, going to the Doctor, being on steroids and not being able to even leave my house, figured out what it was. Neutrogena!!! Huge red swollen itchy scaly “weeping” patches all over my face, eyes burning and swollen nearly shut! These patches were actual deep red “burns” on my eyelids, cheeks and chin! Narrowing it down with the help of my Doctor was a HUGE ordeal! Thank GOD I’ve finally discovered what it was! I literally broke down in tears when I realized what it was! PLEASE PLEASE STAY AWAY FROM THIS PRODUCT!!! I cannot stress enough! This company owes me and soo many others more than just an apology! The pain, discomfort, missed work, embarrassment etc. has been monumental!!! I cannot describe the relief I feel knowing that this is finally over...

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 5, 2019

After several months of wondering why my face was so red and burning every time I got out of the shower, I discovered through researching on this site, that maybe it was the body wash I was using. I assumed it was windburn or cold, dry winter air wreaking havoc on my skin. It never got better. It didn't itch, just severe redness and a rash once on my chin with little bumps. So I decided to stop using it, the first time using just water, problem solved! I've used Neutrogena products in the past with no problems, something has changed. I also use their facial cleanser. Not anymore. It's only been one day, but my skin already feels so much better not using the products.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 3, 2019

After using Neutrogena oil free acne wash four years ago I had a terrible experience to say the least. After using once I woke up to a swollen face covered in tiny white dots and dry as a desert. I looked horrible. I checked online and realized hundreds of people were experiencing the same results. It’s Horrific that years later this product is still on the shelves!! It took me a week of emotional and physical trauma to get back to myself. I vowed never to buy Neutrogena products again.

Recently I went on vacation and used someone’s sunscreen spray not realizing it’s Neutrogena Beach Defense sunscreen. After two days use I got swolllen eyes and blotchy face and my entire body covered in itchy hives. I have never had hives or allergic reactions to anything else. I'M STILL SUFFERING ONE WEEK LATER as the hives are still not fully away and I’m still taking **. And lo and behold there are tons of reviews online of people having the same reactions to them. BEWARE!!! Neutrogena has harmful ingredients and THE COMPANY SHOULD CLOSE DOWN. Never buy anything from them.

View more
9 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: March 25, 2019

I started using this acne facial wash with hydro boost water gel as Moisturizer 2 days ago, and now my face just had tiny red bumps and rashes (worst on my chin T.T) JUST LIKE THAT!! 2 ** days and now I cannot talk to anyone because it feels like they're looking at the rashes Neutrogena gave me. WON'T RECOMMEND THIS TO ANYONE. WASTE OF MONEY!!!

10 people found this review helpful
Loading more reviews...

Neutrogena Company Information

Company Name:
Make the best choice, every time

Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!


Keep an eye on your inbox, the latest consumer news is on its way!