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Neutrogena
Neutrogena
Overall Satisfaction Rating
2.45/5
  • 5 stars
    18
  • 4 stars
    14
  • 3 stars
    1
  • 2 stars
    3
  • 1 stars
    51
Based on 87 ratings submitted in the last year
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Neutrogena

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Neutrogena
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449 Neutrogena Consumer Reviews and Complaints

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Rated with 1 star
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Verified Reviewer
Original review: Feb. 10, 2019

I have used Neutrogena Makeup Remover Cleansing Towelettes for many years without any problems. After my most recent purchase of a new package, I woke up with a red, puffy rash all over my face and neck. Nothing about my day-to-day routine had changed, so at first I didn't know what had caused the rash. Coincidentally, I was at home and didn't wear makeup for the next few days and the rash went away. The day after that, when I removed my makeup with a wipe again, I woke up with another rash. It was even worse this time! I will not be purchasing this product again.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 6, 2019

I have used this product before and never had a problem. I bought a bottle of it and used 2 days ago in the shower. I woke up the next day with my eyes almost completely shut and my whole face swollen and red. The swelling has gone down a little and my face is really dry now. The reviews seem to start with people having reactions this past year in November. Maybe it's a bad lot.

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Rated with 1 star
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Verified Reviewer
Original review: Jan. 22, 2019

Horrible product and customer service. I went through Neutrogena's website to get any form of help with my displeasure on their garbage product and received none. An automated response was the only thing I received and a headache and rash from their scented horrendous products. Oil-free acne facewash is complete trash and also their spot treatment is even worse. It leaves your skin feeling worse and the smell makes me want to throw up. I read the ingredients and not to my surprise, it contained carcinogens as well. Naturally, they use the cheapest products to make a buck. Stay away from this terrible brand, opt for something that isn't just a money grab. I am absolutely appalled at their product and customer service. Stay far away!!

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Rated with 1 star
Verified Reviewer
Original review: Jan. 19, 2019

I noticed a tingling. Thought, "Well ok." 2nd night same thing. Thought ok. 3rd night OMG burned so bad. Under my eyes and cheekbones hurt so bad. All swollen. Can't use anything on my face. So very upset. I feel so hurt by this product. Will never use Neutrogena again.

6 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Jan. 18, 2019

I bought Neutrogena face wash a few days ago for my teens. I decided to use it first. Washed my face... Went on with my day. Later that night I realized...my face had pimples...and small bumps. It had a bunch and dry patches. My skin never has problems. I've never been allergic to anything in my life so I just thought maybe it was a bit strong for me and the lotion I used after wasn't strong enough. So I washed it again adding oil. Later I realized I was itching and was swelling then I knew it was a reaction. Day 2 swollen. I took 1 **. Went to bed. This is day 3. I woke up. I'm swollen even more. My face itches. I returned everything to Walgreens yesterday and have been forced to pump myself with **. I look crazy. If it doesn't go down by today I will be forced to go to the doctor.

2 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Jan. 15, 2019

I was using the Neutrogena Refining pore exfoliating cleanser. Never had an issue. It was my go-to for the best skin I ever had. I was using it for so many years and somebody in the company decided to changed the formula. On the bottle it says new and improved. When I used that new and improved bottle I broke out. At first I thought it was me. Then I tried it again and broke out again. I contacted the company and they wanted me to call the hotline. I waited again for months to try it one more time before returning it or throwing it out (a waste of my money) and again I broke out with bumps all over my pores and face. I'm so glad I had a tube of Aveeno scrub and that is my go-to for now on. Why change a formula that works for so many people?

3 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Jan. 15, 2019

Used this product for two days. Woke up the second day my face was so swollen and burning itching feeling. I had to call into work. It’s so bad. This is really uncalled for. Neutrogena needs to do something. Like reimburse me for the day I had to miss off work and my doctor visit. I’m beyond mad.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 14, 2019

I use little makeup, but washed my face with these Neutrogena Miceller Wipes, while traveling. My eyelids burned and became overly dry, irritated, and uncomfortable. Within about an hour, itchy bumps and scales began appearing on both eyelids. I was advised to take an **. It looks terrible, and continues to be itchy, and I’m going on several weeks dealing with the misery. I tried to warn users with a review on the Neutrogena website; however, my review was rejected and not published. I believe this is irresponsible and will now boycott their products. I hope consumers will be cautious using these wipes - and avoid this uncomfortable allergic reaction. Raised, lumpy, crusty, scales are painful, and concerning, so close to my eyes. Please beware! Just use water and a gentle dermatology-approved skin cleaner - or gentle soap. Forget these wipes! This misery is not worth the convenience of using this product.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 8, 2019

I honestly wouldn’t wish this product on my worst enemy. After using this product the left side of my face went numb, my eye swelled up and intense migraine. I was on steroids for a week for my face! Never use this product!

4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 30, 2018

Recently I had bought Neutrogena’s Oil-Free Acne Wash since it says ON THE BOTTLE #1 recommended right. WRONG! My face and eyes have been swollen for almost 2 days now. I have stopped using the product. I have only used it for a total of 2 days. First day I used it everything seemed great. I loved how soft feeling it was on my face. That morning I woke up, looked in the mirror and had broken out in acne 10xs the amount I went to bed with. Not only that but the face & eyes were so swollen even when I tried to fully open my eyes they were still tiny slits. Every person & skin type is different. But I should of definitely read the reviews on this product before purchasing! Now I am still icing my face & taking Benadryl to make the sweeping go down. What a complete nightmare this was????

6 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Dec. 30, 2018

I liked using it until I read the full list of ingredients. It contains parabens. I wish I could finish the jar. But I am too afraid. I want a safe product to use on my skin. Please give me some advice.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 21, 2018

After using the Liquid oil-free eye makeup remover I experienced inflammation, burning/itching sensation and swelling of both eyes. I went to my doctor and am taking a tapered dose of **. Buyer beware!

3 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Dec. 20, 2018

While this product seems to do the job fairly well, it's the dispenser that doesn't work properly and causes a consumer to not want to buy this product. It's very difficult to open the dispenser without actually breaking it. I attempted to leave a review on their website, where I noticed quite a few similar complaints from other customers asking for assistance on how to open the product. After I wrote my review, it appeared it went through a review stage. And I received an email from Neutrogena that stated they wouldn't publish my review because it didn't meet the website guidelines with no other info.

However, my review was similar to others and was actually kinder than any of the other reviews on their site which complained about the dispenser mechanism. If you can't leave an improvement suggestion on a company's site, how will improvements happen? I can only assume they simply pick and choose the reviews they will publish based on what they feel a consumer should know about their products.

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Rated with 1 star
Verified Reviewer
Original review: Dec. 13, 2018

I bought the face wash to treat acne, knowing that Neutrogena is a well known brand. First time, I used at night before I went to bed. Woke up next morning with my skin really tight and dry. The acne looked better, so I assumed the dryness was a part of the treatment. By the evening it was starting to get itchy, blotchy and inflamed. Next day, skin looked really inflamed with red hives, and painful and itchy. Near the mouth area it is starting to peel. I usually check reviews before I buy, first time I made a mistake of not checking reviews. :-(

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 4, 2018

I've been trying to be in contact with a customer rep for 4 days straight by giving them emails and calls but they never answered! I placed an order 9 days ago but they haven't given me any updates about the order. They literally have the worst customer care service.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 30, 2018

Have used these before in the past and really loved them and how afterwards my face was so smooth. Bought another package of the lavender night calming makeup remover cleansing towelettes about a month or so ago and finally opened and used one. And OMG how irritating it was on my skin and my eyes overnight swelled up and my actual eyeballs were red and irritated like I had pink eye or something.

It took two days for the irritation to subside. Don’t know what changed with this product. Or if they cheapened the ingredients in any way for a bigger profit like other companies are doing of late but very disappointed and will have to now look for a safer product to use. Just look at the ingredients on the back of the package! So many! It’s needs to be more pure. Us women put way too many toxins on and in our bodies every day with all our beauty products, that are NOT tested for our safety ENOUGH. I’M OUT and will not be purchasing this product again! I used to trust Neutrogena products for quality, not anymore.

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4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 28, 2018

I started using Neutrogena Acne Face Wash two days back and my skin has been very itchy since then. I woke up with a red swollen face and my skin feels very itchy. I would not recommend this product to anyone.

7 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Nov. 25, 2018

I have been using the makeup wipes for years, and I have never had a bad breakout or a bad experience with them. They are my go to wipes when I go into a store, every other brand makes my face red, dry, and once swollen. I highly recommend the wipes from Neutrogena.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 19, 2018

My 13 year old bought this Neutrogena product and used it 2 days. By the evening of the second day she was in near tears from her face first feeling dry and tight to burning, tight and hurting. Smiling brought her to tears. I've since researched and don't know WHY this product is still on the market with these types of complaints.

6 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 19, 2018

This is my first time purchasing this particular product from Neutrogena. I’ve used their toner and liquid foundation before, but never these wipes. I got them prior to going on a trip because the store I was in didn’t have my usual face wipes and I was going to be late for my bus. I tried them that night and the first thing I noticed right away was the overpowering “grapefruit” scent. It hits you like a train and fills the entire room with the smell. I had to hold my breath while using it because it made it difficult to breathe. It felt like inhaling bleach. Even the person I was staying with said they could smell its pungency from across the room. So that was immediately off-putting.

After using it for a few days, I started to notice something else concerning. The cooling effect was starting to become painful. Normally I enjoy that cooling feeling, but this wasn’t the same. Especially when I used it anywhere near my eyes. Even under my eye away from the tear ducts, etc. It was really painful, but because I was traveling, I decided that it was easier to just stick with what I had.

Now, I really have to stop using it, though. My eyes literally swell up as if I’d spent hours crying! It hurts, I can’t open my eyes all the way 20 minutes later and it even feels numb. One eye started to water and I didn’t realize because I literally could not feel the tear until it reached past my under eye. I’ve seen a lot about the foam cleanser, but I’m surprised I can’t find anything on the wipes. These make me nervous!

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Rated with 1 star
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Verified Reviewer
Original review: Nov. 9, 2018

I've been using an off brand apricot scrub with salicylic acid for years. Recently I thought I'd give my skin a break from harsh exfoliants twice a day and decided to try the Neutrogena grapefruit wash. 1 day after using it my skin is red and irritated with tiny whiteheads all over my chin and cheeks. I will never buy any of their products again after this. I don't know what they're putting in their products but my skin hasn't been this bad for many years. Stay away!

10 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 7, 2018

I bought Neutrogena grapefruit face wash and after using for 2 days my skin got red and irritated and it's been 3-4 days. It’s for the first time it has happened to me and I regret why I have chosen this brand. My whole face neck itches a lot???? A very bad experience. I would really appreciate if someone could tell how to cure the same as I have used aloe, ice but nothing improves. Please stop selling this brand.

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 30, 2018

I was badly in need of a face moisturizer. My skin is sensitive and prior to this I was using the Kaya products which worked very well. However I decided to try the Neutrogena face moisturizer which very clearly says it is noncomedogenic and this fact made me feel very comfortable with buying the product. However after a week of using it, my skin has had a breakout. Nothing has changed in my dietary or other conditions and I'm convinced it's because of the product. Earlier also this had occurred when I used the Neutrogena sunscreen.

I'm completely shocked because these products say they are noncomedogenic and it is beyond my understanding as to how one can have a breakout after using such products! Very disappointed. Will never recommend these products to anyone and I will in fact stop a person from buying the products if I do ever see anyone trying to buy it.

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12 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 27, 2018

I’ve been using these wipes ever since I started wearing makeup (around 12 years) and everything was fine. Well, a few months ago, I noticed that it started to irritate my skin. Upper eyelid on one of my eye start getting crusty and flakes off (so embarrassing!) and red all around my eyes. Not sure if they recently changed their ingredients, but since then I’ve switched. Such a shame because it was a good product.

10 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 21, 2018

My daughter purchased Neutrogena makeup remover wipes and immediately developed a red, bumpy rash on both of her cheeks. Her face was clear before using these wipes. She still has several itchy spots and is using a prescription medication to help clear up her face. I don't understand why this happened. She has used other brands with no problems at all. This was our first time trying Neutrogena and will never try any of their products again.

16 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 4, 2018

I started using these products to the extent that I was running out of the ones I brought from my country and that here in the USA I could not find. I decided to go shopping in Neutrogena. I was using a pond foam to wash my face and when it was over I decided to buy Ultra Gentle Hydrating Cleanser product and when I applied it my face turned red and burned. The truth is that no product has ever put my skin like this, I do not know why I put it on like that, because I use the blocker and a moisturizer of this brand and they are good, but with this cleaner I do not know what happened.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 12, 2018

I have used Neutrogena’s products before on my face and body. I wanted to try something new on my face because I’ve been having issues with acne lately (I’m 25). Prior to this I was using Vichy face products, but became quite expensive so I figured why not try this product, it’s much cheaper. Honestly, worst mistake ever. I know I have sensitive skin, but I also know I’ve never had a reaction to anything like this before. I used it for only two days along with the oil-free moisturizer and my face became extremely red, irritated, and incredibly itchy (which just irritated my skin more because of the need to scratch it). I will not use this anymore and do not recommend it to anyone with sensitive skin - or even just normal skin in general.

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 5, 2018

I bought this face scrub a couple of weeks ago, I saw it had a coupon making it slightly cheaper than my normal face wash and I love the smell of grapefruit. However after about a week of using it my face got incredibly dry and irritated, and eventually it covered my whole face in a blotchy red rash that left my skin feeling like the Sahara desert with hives all the way down my neck.

After the first day of having the rash I realized the only thing I’ve recently changed in my routine, products, or diet was this face wash. I stopped using it immediately, but because of how bad the rash was I had to get prescription steroids (cream and oral). I’ve seen a handful of other reviews of people saying the same thing. It looks like they purchased this scrub around the same time, maybe it was a bad batch? In either case if you have sensitive skin I would not recommend this product, and given the other reviews I’m planning to just toss the bottle I purchased out. I’d feel awful if I gave the remaining to a friend and the same thing happened to them. When I left a review of the product on their website they removed it!!

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11 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Aug. 30, 2018

I’ve been using Neutrogena products for years and love their soap. Make up is good too. I’ve never had a bad experience using their products.

8 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 30, 2018

Neutrogena is a light foundation, I would like a little thicker consistency. It feels a little watery and does not always go on smoothly. Still, the colors are good.

3 people found this review helpful
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Neutrogena expert review by ConsumerAffairs

Founded in 1930 as the cosmetics company Natone, Neutrogena is today part of the Johnson & Johnson Conglomerate, which bought the independent company Neutrogena in 1994. The company is known for being dermatologist recommended, and their product line includes skin care, cosmetics and sun care.

  • Great for acne-prone skin: Neutrogena is best known for solving acne problems for men and women. They have moisturizers, cleansers, kits and cosmetics for facial and body acne.

  • Widely available: Consumers can buy Neutrogena products online or in most major drugstores and pharmacies. Price conscious consumers can enjoy an extra discount and coupons when they sign up for Neutrogena’s email newsletter.

  • Anti-aging: Women who are concerned with the appearance of their skin as they age can shop for a wide range of anti-aging products on Neutrogena’s website. Choose the product that works best for your anti-aging concern, whether it’s wrinkles, defense, pore refining, toning or microdermabrasion.

  • Free shipping and returns: Consumers can enjoy free shipping on all Neutrogena orders placed directly from the company’s website that are $25 or more. Enjoy a full refund (minus shipping costs) for items returned within 30 days of the shipping date.

  • Active Facebook community: Neutrogena’s Facebook page is very active, and the company posts information about skin-related topics, such as skin cancer and acne. They respond publicly and privately to consumer questions and complaints.

  • Best for: Neutrogena is best for women with acne and women seeking anti-aging skincare and cosmetic products.

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ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Neutrogena Company Information

Company Name:
Neutrogena
Website:
www.neutrogena.com
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