Consumer Complaints & Reviews
About two weeks ago I decided to try Neutrogena Pore Refining toner & their "healthy skin" face lotion. When I first put it on it stung a little but I didn't pay much mind to it thinking that's how the toner worked. After the toner I put on the face lotion because it had spf & I was going out. At first it was fine but then throughout the day I started noticing tiny bumps on my face. When I got home & washed my face & I looked in in the mirror I was horrified! My face was swollen, red & had a ton of tiny, white, zit looking bumps.
I tried some home remedies but nothing helped. I went to the dermatologist which told me it was an allergic reaction. He gave me some hydrocortisone cream to see if it will help - it didn't. It caused me to break out more. A few days later my skin started getting extremely dry & scaly. I couldn't wear makeup or put anything on my face. Everything stung!!! It was so painful & extremely itchy! I have been miserable to say the least. Here I am 10 days later & STILL have this terrible allergy. Seems like I'm not the only one who's had this kind of reaction. These products should be banned!!! Neutrogena is by far the worst product line in the market.
I too have experienced a major Breakout from Neutrogena Grapefruit acne wash. I'm currently treating my skin with natural home remedies to get my skin back to its normal state. Never will I ever recommend anything by Neutrogena. This company should definitely be sued for false advertisement.
I tried the grapefruit Neutrogena face wash a while ago and ended up with what I guess is an allergic reaction but really it felt like a chemical burn on my face. My face turned red and puffy and anything I put on to soothe... stung. Eventually it did subside and flake like sunburn. Fast forward about a year later, I forget about the experience and while staying at a friend's house, I used the green Neutrogena face wash they had. Ended up with the same chemical burn like with the grapefruit wash. Same burning sensation, same red puffiness and now the same dry flaking of skin like sunburn.
With the urging of her big sister (15), my 11 year old decided to try the acne wash with her. The 15 year old ended up with dry skin from it and the 11 year old broke out in a terrible rash after the 3rd use with patchy burn spots everywhere. Water makes it worse. Seemed better this morning but got worse again through the day. Allergy meds and hydrocortisone aren't working. Rodan + Fields Soothe gave the greatest relief so we will stick to that. Hoping we don't have to take her to the dermatologist! Ridiculous! How can so many people be having these reactions and it still be on the shelf?
My daughter used the Pink Grapefruit Foaming scrub 1 time. The next morning she woke up with slight redness. After I picked her up from school she had more profound redness that itched. I gave her Benadryl when we got home and she soon went to sleep. The next morning she woke up with full blown hives on her forehead, hairline, below the right eye and above her lip, swelling in her T-Zone, a low grade fever and flaking around the hives. Needless to say this product did not work for her.
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I hate companies that test on animals. I buy my makeup from The Body Shop and whatever else I need as I then know for a fact that it is all 100% animal cruelty and tested free. However, in a gift bag I was given I had a free sample pack of wipes and I decided that since I hadn't gotten around to picking up some more makeup remover from The Body Shop I would use these as a one off but I will NEVER, EVER use that brand again no matter what it is.
The animal testing I loathe anyway but I don't have sensitive skin yet these wipes left my face feeling terrible. It felt like some sort of chemical was tipped on my face and left it all sore and tingling from the wipes for a good half hour or so afterwards. It is a good thing I didn't buy these as they just purchased me off any and all items from this company. I'm one product alone and if I could of voted no stars I would of given it.
Neutrogena facial cleansing towelettes - After using this product, I woke up to swollen, itchy eyes. By next day much more swollen. Had to take ** and stay home. WHAT IS WRONG WITH THEIR PRODUCTS LATELY?
Bought a bottle of Neutrogena CC Cream for the first time. A few days after using it, I got a stye in one eye. It was minor. I continued using the cream as sometimes before this product I got a stye now and then (maybe once a year). A week later, I got a major stye in the opposite eye that swelled my eye shut! Very painful on the upper lid. I stopped using all make up for a week while it healed, including the CC Cream. After the 2nd stye healed I used the CC Cream again, and a few days later, another stye on my bottom lid this time! I have never had consecutive styes at all. I didn't rub the full cream around my eyes, only what was left after rubbing it on the rest of my face. No more CC Cream from Neutrogena for me.
I used Neutrogena for 2 nights on my face. The 3rd day my face looks like I have been chemically burnt. My face is killing me. Something is going on with their products. They better find it fast because I'm about to file a lawsuit. I am in misery.
I used the cleanser 2 times before my face broke out in large red, itchy hives that lasted for 5 days. They are still present after one week although now my face is dry and scaly. Will never purchase again.
I was in the sun by a pool for 30 minutes so I decided to put some Neutrogena UltraSheer Liquid SPF 70 on to keep my feet from burning... We were there at the pool for 1 hour more... 2 days later I started to see a bubble on one foot. It grew all day then another bubble... In 2 days one of them was 3 inches x 2 inches about 1/2" thick. It's been 18 days and the new skin has grown back but one foot still looks bruised and my toes has scaly old skin still.
I started using the orange pump facial wash and after the 4th day of using the product my face was burnt to say the least. My eyes were swollen and my face broke out in small red bumps that itched bad! I contacted the company to find out that they will only return my money for the bottle that I purchased. They should have warnings on the bottle itself. I will never purchase another one of their products!!!
I used Neutrogena face wipes for 2 days and I broke out in a huge red rash of small painful white pimple like things all over my face. I had no idea what was going on and left work today to go to the doctors and got prescribed ** medication because it's an allergic reaction. And after I realize the only thing it could possibly be and read the reviews on here with photos it's the EXACT same thing. It's so painful not to mention $100 on a doctor visit and medication... What the hell is going on with all their reviews and why can they still sell this product. I never write reviews but I made an account just for this. It's just disgusting!
I purchased Neutrogena's pink grapefruit foaming scrub and used it for 2 days, on the 3rd day I woke up with extremely dry, red, and itchy face and neck. As the day has gone on my face feels even worse. It feels so tight and I have broken out into these little white looking zits on my chin and upper lip. I have never had a reaction like this to any product! After reading other reviews that I am not the only one experiencing these issues, this product needs to be taken off the shelf, it's a nightmare!!
I started using Neutrogena day and night cream about 5 days ago. Was tingling, but I thought it was just working. Every time I used it, it got worse. I quit using on the 5th day because my face broke in red welts and seriously stinging.
I've been using the pore refining toner of Neutrogena for quite some time now and I must say, it works well on my skin. It is gentle - doesn't irritate my skin and it leaves my skin feeling fresh and not dry. I've tried different products before but most of them gave me redness or breakouts. The only thing is this kind is not available in Manila. I get my supply from Amazon in the US and let my relatives bring it to me when they visit here. I hope it becomes available here soon.
I have used Neutrogena facial bar a few years back, and I miss using it now. It's not a local brand, so it's a hard-to-find item, at least to where I usually shop. What I liked about it is how I walk out of the shower smelling good and feeling clean after using it, but the best thing is how it feels good on my skin. I'll buy one if I see one. :)
I had a horrible reaction after using Neutrogena's Grapefruit face wash. I woke up the next morning with a swollen face, VERY eyes swollen, the skin around my eyes felt like it was on fire and turned dark red and flaky. The rest of my face was covered in a bad rash (I've never seen anything like it... I DID take pictures, but I'm not ready to make them public since they look so bad). I ended up going to my regular doctor, then a dermatologist AND then an eye doctor. The whole ordeal cost me hundreds of dollars, a ton of my time, and it took weeks to clear up. It was so bad that I didn't want to leave my house. Please do NOT buy this product. And, important - if you experienced a similar reaction, write a post. People need to know! Also - be sure to take a photo... even if you never share it with anyone. I suspect a Class Action will happen at some point. And, if so, add me to the list!
Neutrogena Oil-Free Acne Wash Redness Soothing Facial Cleanser, has given me a severe itchy red rash on my face, neck and chest and puffy eyes. This stuff should be taken off the market. Redness soothing, more like redness making. I am in pain from scratching like mad, not getting much sleep from scratching. Please people do not buy this. How many complaints does it take.
A cousin gave me a bottle of Neutrogena Oil-Free Acne Wash saying I should try it and that it was better than the local product I'm using. I tried it for a few days and my skin became extremely dry and rubbery. Maybe it doesn't work well with Asian skin or our tropical weather. But I won't be using it again.
I have tried a number but not much Neutrogena products but with the very few that I have tried, so far they've met my expectations. I have tried their Pure and Free Baby Sunscreen, Neutrogena ultra sheer pure mild, and their body oil and by far, it has delivered the result that I was expecting for. But, the last time I was in the USA, boy I was glad that they have a 110 spf oil-free lotion sunscreen particularly for the face. I am a nature lover and am always out of town during weekends be it at the beach, mountain, falls, island hopping or simply on a road trip... you name it as long as there's nature. So, I'm always exposed to sun and I'm happy that there's a higher spf that would shield my skin.
With this product, it shields my skin 6 layers deep from skin aging. And from the various summer activities I've had this summer being exposed to the sun, my skin was protected. In fact, when I recently met my high school friends, they were surprised my skin didn't get tan at all considering the amount of time I spend in the sun. Overall, I'm happy with it and will continue to use and buy their sunscreen product and would try their other products as well.
Was using the Pink Grapefruit face wash for about 2 weeks. All of a sudden my face broke out in hives. I have a red rash all over my face and bumps everywhere. They will not go away. I'm not the type of person to get pimples or blemishes on my face. My face feels like it's on fire and it feels like someone is pouring alcohol on an open wound. Don't recommend this product to anyone.
Neutrogena Oil-Free Acne Wash Pink Grapefruit - This product should definitely be taken off of shelves. I used the product and the next day I broke out in hives. It has been almost 3 months and these hives continue to come and go. I have used Benadryl and cortisone for temporary relief but looks like it's not going away unless I see a dermatologist. I thought it was all in my head but after reading numerous reviews all the symptoms are there. The burning face and red patches. I am disgusted with Neutrogena and will let everyone I know to stay away. Someone needs to be held accountable.
This product is beyond awful! I used it for two days straight this week, and on the third day, my face was terrible! I woke up with my eyes sore. Face was red, swollen, blotchy, and ITCHING! It honestly felt like a very severe sunburn at first! My face also felt so dry, it felt like it was going to crack! It literally felt like sandpaper to the touch! Nothing helped with the itching or burning, and even water caused more pain! Over the next two days, even after discontinuing use, the itching and burning moved down my neck and to my earlobes. Also, little, tiny blisters appeared on my cheeks, above my mouth and above my eyebrows! I read that you could use 1% Hydrocortisone cream, so that is what I have been relying on, along with Benadryl. PLEASE do not buy or use this product. It is beyond HARMFUL!!!
I have always used Neutrogena and this is the first for me using the grapefruit face wipes. I am HIGHLY DISSATISFIED. I have my high school graduation in 2 months and not only did these wipes irritate my skin it also gave me hives! I AM NEVER BUYING THIS PRODUCT AGAIN!!!
I have tried various different Neutrogena skin care products, from sunscreen to lotion, makeup removers to face washes. Every single Neutrogena product is HORRIBLE! The makeup remover made me break out with zits, the sunscreen CAUSED ME TO BURN more than usual, the lotion made me rash over and itchy, and the worst was the face wash, which made my face swell, break out in zits, turn red and rashy, itchy, and it felt like a bite.
SEVERE allergic reaction. Look and feel like burn victim or like someone with shingles on face. Burning described by others on post is accurate. Practically incapacitated. After reading other posts, I too, am appalled that there is no recall or lawsuits. I picked Neutrogena BECAUSE claim dermatologist recommended. Shame on you Neutrogena.
Well, I always thought that Neutrogena was a product that I could trust. I use their face wash and have even used their acne wash. This issue with my face, I believe, is from their product Neutrogena Rapid Clear stubborn acne daily leave-on mask. I only used it a few times, because suddenly I have been getting terrible acne. I have a rash on my neck, and my left eye was extremely irritated last night, and my face is irritated, itchy, dry, and burned. Luckily, I don't have an extreme burn. I have looked up treatment recommendations online and am treating my face with aloe vera.
I am now looking up the product reviews online, and seeing issues similar to mine, and some much worse because they continued to use the product even after they had the problems that I am experiencing. I always look at product reviews before purchasing anything. I didn't this time, because I trusted the brand. Boy, was I wrong. I took Benadryl last night and this morning, and it hasn't helped.
Fresh Foaming Cleanser - Used this face wash. Felt great the first night. Used the next two nights. After not quite a week I woke up with skin that felt like it was on fire, red, and quite swollen. By that evening, my face/jaw/neck were COVERED in tiny white hard bumps!!! It felt like a fever in my face. Been taking Benadryl. Coconut oil has helped. Feels like it will be at least a week before this is going anywhere. Very dissatisfied not to mention painful.
I am currently on holiday in Argentina and bought their Deep Clean gel as I ran out of my normal product and thought they had a reputable name. I have used it three times. After the first night I woke up and my eyes were all puffy but I didn't think to associate it. I used it twice more the next day and the morning after my eyes were all swollen and red, scaly and a disaster! I can't believe it of such a company. I shall be spreading the word to everyone I know, and after reading so many complaints online it's astounding they are still selling the products. Very disappointed and in much discomfort far away from home, I had to pay £50 for an appointment with the doctor here to get some treatment.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Founded in 1930 as the cosmetics company Natone, Neutrogena is today part of the Johnson & Johnson Conglomerate, which bought the independent company Neutrogena in 1994. The company is known for being dermatologist recommended, and their product line includes skin care, cosmetics and sun care.
- Great for acne-prone skin: Neutrogena is best known for solving acne problems for men and women. They have moisturizers, cleansers, kits and cosmetics for facial and body acne.
- Widely available: Consumers can buy Neutrogena products online or in most major drugstores and pharmacies. Price conscious consumers can enjoy an extra discount and coupons when they sign up for Neutrogena’s email newsletter.
- Anti-aging: Women who are concerned with the appearance of their skin as they age can shop for a wide range of anti-aging products on Neutrogena’s website. Choose the product that works best for your anti-aging concern, whether it’s wrinkles, defense, pore refining, toning or microdermabrasion.
- Free shipping and returns: Consumers can enjoy free shipping on all Neutrogena orders placed directly from the company’s website that are $25 or more. Enjoy a full refund (minus shipping costs) for items returned within 30 days of the shipping date.
- Active Facebook community: Neutrogena’s Facebook page is very active, and the company posts information about skin-related topics, such as skin cancer and acne. They respond publicly and privately to consumer questions and complaints.
- Best for Neutrogena is best for women with acne and women seeking anti-aging skincare and cosmetic products.
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