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Last updated: Oct. 25, 2017

353 Neutrogena Consumer Reviews and Complaints

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Verified Reviewer
Original review: Oct. 25, 2017

I bought this Neutrogena Blackheads eliminating Facial Scrubs in HK since I am running out of facial wash. On the first time I used it, I felt little itchy but I ignored it. Then when I woke up the next morning I felt a little swollen on my right eye but I just ignored it because I thought it will just go. I went out to roam around then went back to my hotel and washed up using again the Neutrogena. That time I can already feel that both eyes are a little puffy and my skin seem a little dry.

I woke up the next morning and my eyes are swollen shut and my face is swollen. I was even worried because I need to fly back. I was wearing shades the whole day to hide my swollen face. It was a nightmare! I was supposed to enjoy my trip but because of this facial wash I did not. How can they sell this to the market! Up to now, I wasn't able to report to work since I need to medicate my swollen face and take antihistamine. Urggg, this product needs to be thrown. You can destroy someone's face.

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Verified Reviewer Verified Buyer
Original review: Oct. 24, 2017

NEUTROGENA Oil-Free Acne Wash, PINK GRAPEFRUIT FOAMING WASH - I bought this product for the first time as I was having breakout issues on my face. I used it on the first evening before bed and then the next morning. My skin felt a little dry and unusually tight, put my makeup on and went out that evening, cleansed my face again with the NEUTROGENA that evening before bed, and when I woke the next morning I could not see out of my eyes as they were so swollen and my face was incredibly and frightening swollen. I cried I couldn't believe how bad my eyes and face were. My skin was like sandpaper and very scaly.

I could not go outside for 5 days. My husband bought anti-inflammatory drops for my eyes. Never before have I ever reacted to a product in my life like this. People stay away from this company. I also never realized that this product is distributed by JOHNSON & JOHNSON. If this can affect you like this tell me how much research has gone into the contents of this chemical-based product and how dangerous it is.

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Verified Reviewer
Original review: Oct. 14, 2017

I have used Neutrogena products in the past with no issues. The day I purchased these products, I used the night cream, and then the next morning showered and used the day cream and that night my face and neck became extremely red and itchy. I had really bad reaction even 2 days later. I did not reapply. I had to take an anti itching prescription medication to get relief from the intense itch, redness and swelling. **I will NEVER BUY Neutrogena products again, EVER!**

Verified Reviewer
Original review: Oct. 5, 2017

I tried Neutrogena's pink grapefruit foaming scrub and used it for 2 days, on the 3rd day I woke up with extremely dry, red face and neck. As the day has gone on my face feels even worse. It feels so tight and I have broken out into these little white looking zits on my chin and upper lip. My skin feels like scaly sandpaper. I have never had a reaction like this to any product! After reading other reviews that I am not the only one experiencing these issues, this product needs to be taken off the shelf, it's a nightmare.

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Verified Reviewer
Original review: Sept. 13, 2017

I had ran out of my usual face wash oil of Olay so thought I'd try something different as had a spot and thought this might do the trick. I used it Fri night and skin felt quite good and fresh, I liked the feeling, so continued to use it on Sat night and immediately I had a rash coming from my neck right up to my face. My neck was on fire and it hurt a lot... had work in morning got up looked in mirror and got a terrible shock. My face was almost double the size and looked deformed but I stupidly slapped on makeup and went to work. That was a mistake. My face hurt. Like hell all day at work and I couldn't wait to wash the crap off my face I had to use a cleansing milk and cotton wool to remove the make up, my skin looked horrendous and I was scared with the disfigurement so soon after using the face wash. I could not go out the house. My poor dog wondered what was wrong.

I went to doctors in morning and was palmed off with a 10mg antihistamine and dermol lotion. I felt upset that the doc hadn't given me a steroid cream/lotion or antibiotic. I took the antihistamine and applied the dermol as my face was so sore and at different parts itchy. The following day my face looked even worse like double the size. My eyes were swollen and my cheeks so puffy I looked actually deformed. I was so scared. I then contacted the pharmacy who said they couldn't give me a steroid cream I would need to go to docs, which I did. I phoned and the doc I saw the previous day said, "Yes. I said to you if it didn't clear I would give you a steroid cream." I said, "Doctor how do I go about getting the prescription?" She said, "No. You can buy it over the counter", I phoned pharmacist again who said that it was very strange that the doctor didn't give me a prescription. I agreed and felt deeply let down by the doctor.

I then had to send my son to the pharmacist to pick up the ** that says do not use on face but as doctor hadn't prescribed me one I continued to use it but I am scared that as it was my son that bought it and I didn't get the chance to speak to pharmacist to make doubly sure it will be safe to use on my face. I applied it and it stung so bad I thought this can't be right, this is three next morning and my face was not much different the next day. My son was nearly crying when he saw me this morning. I am due back to work on Friday and this is distressing me as this has been 4 days later and I'm still having to stay indoors and can't let anyone see me. Please do not use this product. It should not be allowed to be on sale...

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Verified Reviewer
Original review: Sept. 7, 2017

Good products that dermatologists recommend and good shades, moisturizing ingredients, not irritating to sensitive skin. Innovative skin care products that protect while adding smoothness, even tone, natural colors.

Verified Reviewer
Original review: Sept. 5, 2017

I wish I could give this product (Neutrogena oil free Acne Wash cream cleanser) no star. I purchased it and now I'm more worried about my puffy face and the rashes all over my cheeks. Please stay away from this garbage.

Verified Reviewer
Original review: Aug. 30, 2017

Used Neutrogena Ageless Intensives Deep Wrinkle Anti Age Wrinkle Serum and WOW started looking like a puffer fish. Face was red in the beginning, itchiness, got worse with bumps started swelling up, eventually needed to go to the doctor for antibiotics. VERY DISAPPOINTED as they are also not a cheap product. I looked like this for about 1 week and a half.

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Verified Reviewer Verified Buyer
Original review: Aug. 16, 2017

I used Neutrogena Oil-Free face wash because I ran out of my usual. After the first use, I noticed the next day itchy, red, burning rash and bumps on my face. I didn't use the face wash anymore because the rash became worse and so did the bumps. I started taking two different antihistamines because the rashes became that itchy and irritating. By the second or third day after the one time use, the condition got worse! My eyes were nearly swollen shut!!! The bumps and rash were much worse! I had to go to an urgent care. They gave me a steroid shot and prescribed a week's worth of steroid pills due to the severity of the allergic reaction. I will never, ever use Neutrogena products AGAIN!!! I will stick to Cetaphil! Neutrogena needs to review and revise their ingredients! This is unacceptable to put out product of this low quality! It nearly destroyed my face.

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Verified Reviewer
Original review: Aug. 8, 2017

Caution, proceed and purchase at your own risk!!!! I purchased a Neutrogena facial cleansing bar, with the assurity that this product was a gentle, chemical-free and sensitive facial cleanser behind the counter product you can find (with all of the Neutrogena ads and commercials claiming this to be true). However, within two uses of this product my skin began to become inflamed with a burning sting, red patches, itchiness, and flaky peeling skin.. It was only after I realized what had caused this issue that I came across so many articles and complaints against Neutrogena due to the same cause. DO YOURSELF THE FAVOR AND SAVE YOURSELF THE ANTIHISTAMINE, DO NOT BUY THIS PRODUCT.

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Verified Reviewer
Original review: Aug. 5, 2017

I ran out of my usual face wash, so I borrowed some of the Neutrogena Oil Free face wash (clear bottle, orange liquid, with a pump), thinking it would be ok because it is even more mild than my usual face wash. The first night I used it, my face felt kind of hot, but nothing really happened other than tightness and the hot feeling. Second night I used it, still felt hot and tight, add in some itching. When I woke up the next morning, my face was broken out in a rash of redness, tiny bumps, burning, and itching. It was only flared up in the places the face wash touched, but then began to spread. The bumps have spread to my left ear (inside, outside, and behind). It doesn't burn today, but it is very itchy, red and bumpy. Hopefully this goes away soon, I have been using antihistamine gel and pills to ease the flare and itching. Will not be using Neutrogena products again.

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Verified Reviewer
Original review: July 31, 2017

I used this product (Hydro boost exfoliation scrub) and 2 days later my face and eyes swelled up and was extremely sore. The doctor said I'd had an allergic reaction and prescribed steroid tablets. My face is so dry now and no cream will improve it so it's back to the docs! Do not use this product too many harsh chemicals in it.

Verified Reviewer
Original review: July 25, 2017

Beach Defense water + sun barrier lotion SPF 70 - I used this product on my granddaughters ages 7 and 5. Both broke out in a real bad rash on their face. Product states "children under 6 months of age Ask a doctor." Please do not use this product. Both broke out the same day and it was worst the next day. I followed directions as stated but it should state "Do not use on FACE."

Original review: June 24, 2017

I've used Neutrogena makeup wipes on and off before (over the last decade) and never recall having an issue. A few months ago, I started using them again daily, now they are part of my everyday routine, and I noticed my eyes got puffy and itchy after several days of use. I continued the use just thinking it was old/ bad makeup. After a couple more days (and with new makeup) my eyes were still irritated. The puffiness went away but my eyelids were left very red, watery, and scaly.

Over the next 5 days, they peeled and flaked and my under eyes had circles/sags. By this time, I seized all cosmetics except for the basic makeup and tried and true face wash/ moisturizer that I knew was safe. My eyes went back to normal. After a couple of weeks I started reintroducing cosmetics one at a time to see who was the culprit. Got to the makeup removers again (and after a couple of days) my eyes got very irritated again. My eyelids got itchy, puffy, wrinkly, and watery. I'm positive that the makeup wipes are the cause. *I will say this though, I use other Neutrogena products and don't have an issue. The body scrub is my favorite soap of all time. I think my eyes are sensitive and that daily use of this product (the makeup remover wipes) is just too harsh. Probably just not for sensitive skin/eyes.

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Verified Reviewer
Original review: June 16, 2017

I had a severe allergic reaction to this face sunscreen. My eye nearly swollen shut, blisters, red, itchy rash. My doctor prescribed oral steroids and a steroid cream. Too harsh ingredients. Don't use.

Verified Reviewer
Original review: June 14, 2017

I recently started using two products from Neutrogena; the makeup remover towelettes and the Pink Grapefruit facial (acne) wash. Within a day, my eyelids began to droop and were quite itchy and the flesh under my eyes near the bottom of the orbitals drooped. I even took ** to ease the itching - something I never have had to use. Both upper and lower lid flesh turned red and got dried-out and flaky.

Although I am 56 years old, my skin has always been fairly wrinkle-free, soft and smooth. (I have been told I look much younger than my years.) My eyelids drooped so much that I looked like I am 90. In fact, it was so bad that my left eyelid covered a portion of my eye. I assumed because Neutrogena claims to be hypoallergenic and because I don't have any known allergies at all, that these were good products. To be fair, I am not sure which of the two caused the problem, or both, but I am not going to try to find out by experimenting on my face to eliminate one of the variables.

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Verified Reviewer
Original review: May 22, 2017

I used hydroquench cleanser and water gel. The next morning my skin started to go red. A day later my eyes were nearly closed and I had to go to A and E. They prescribed **. I don't know what is in it but please stop. I have never had this reaction to a product before.

Verified Reviewer
Original review: May 13, 2017

I purchased blackhead eliminating daily scrub for my daughter to use after going to the dermatologist. She used it one time and woke up with swollen puffy itchy skin on her face and the front of her neck where she applied it. I took her to her doctor again and they gave her a steroid ** to take however don't feel that has done anything. Now realizing it's not an allergic reaction to anything else except for what she put on her face because that is the only area affected. Now that I have narrowed it down to the blackhead laminating daily scrub. I cleansed her face with Vanicream soap to try to remove any residue of the Neutrogena product. Third day she woke up with itching still around her lips only. At this point we are just applying ** to help with the itching. Never again will I ever use any Neutrogena products especially after reading all these reviews. I should've checked reviews in the beginning. I will be taking this product back to Walmart for a full refund.

Original review: May 12, 2017

My daughter woke up this morning with her eyes swollen shut and her skin bright red from this Pink Grapefruit Face Wash. She said she forgot that the last time she used this product the same thing happened. She is 15 and was worried about her acne- and now her acne is the least of her worries. She has no other allergies so this took us by surprise.

Verified Reviewer
Original review: May 9, 2017

I have been using Neutrogena Men Age Fighter Face Moisturizer with sunscreen for about 6-8 months. About 6 weeks ago I developed a bright red rash that was itching like crazy on my both sides of my neck. I thought it was a food allergy. I continued to use the product and this week again I have an even worse red burning and itching skin. I have been using a Walgreens Calahist to stop the itching and burning that I used on my recurring shingles outbreaks. Additionally I use Udderly Smooth to help heal the area. It has been 3 days and my skin looks the same. I will never again use a Neutrogena product. It even says on the back of the tube "Stop use and ask a doctor if rash occurs". Well that should have told me this product is not GOOD.

Verified Reviewer
Original review: April 25, 2017

I used Neutrogena Rapid Wrinkle Repair for 2 days. On the 3rd day I woke up with a burning rash on my face (around my eye) and my neck. My eye continues to swell and the burn is itching and fluid is coming from the burn. Went to Little Clinic and received ** and an antibiotic along with some cream. The swelling is getting worse. I can barely see out of my right eye. If it doesn't get better by tomorrow, I will be going to the ER. I will not be using this product again.

Verified Reviewer
Original review: April 19, 2017

I washed with Neutrogena face wash and was excited to see if I could get my skin clear. It is supposed to be hypoallergenic, so I was surprised when my face started itching and BURNING (I had burn marks on my face like I was sunburned), and then peeling like crazy. It has been about 5 days now and I am only just beginning to see a little bit of an improvement. There were also lots of bumps on my face and dark spots. I can't wait for my face to heal, but am surprised that there are this many people with the same issues. I used to use this same product years ago, and didn't have any reactions. Did they change their ingredients? I will never buy any of their products again.

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Verified Reviewer
Original review: April 17, 2017

I started using the Neutrogena Visibly Clear Pink Grapefruit Wash around 3 days ago & noticed that my skin was extremely dry and flaky. Not realising it was the product I used it again. Today on the third day of use my neck is very red and sore almost like a chemical burn. (Thank goodness I tested it only on my neck rather than my whole face!)

Verified Reviewer
Original review: April 16, 2017

I bought Neutrogena SPF 60 Ultra Sheer sunscreen with helioplex. Put some on Friday morning. By Friday evening my face began swelling with huge water bags under my eyes. I had blotches and hives only over the neck and face where I used it. I went to hospital next morning, got hydrocortisone cream and now have to get an emergency dermatologist appt. I'm suppose to be going on vacation in 5 days and feel like crying. I look like a monster. Even if the eye and facial swelling goes down it'll be a long while for the burned skin to heal. It's like a chemical burn. I don't know if my skin will ever recover. Never buy Neutrogena. If only I'd looked at reviews it would have been plain and obvious this stuff is not consumer worthy.

Original review: March 29, 2017

I purchased Neutrogena foaming cleaner and it broke my face out. I have had burning and itching on my face. My face peeled and it was a horrible experience. I no longer use the product but my face feels horrible. I have never in my adult life had such horrible skin and on my face! This really angers me and is very upsetting why is this still in the stores. I wish I could give no stars... One star is too many.

Verified Reviewer
Original review: March 11, 2017

DONT USE Neutrogena face wash!!! Holy heck!!! Yesterday I woke up with this horrible, red, sandpaper like rash. Like Little, tiny bumps all over my face and neck!!! Incredibly painful. No makeup on the planet could cover it! Ok, ok example: take your face and stick it in acid and pull it out. Wallah!!! You have the fresh face melt look!!! I had no idea what it was. So me being the Researcher I am... or am obviously not, took symptoms to google... first thing that popped up was 367 complaints on Neutrogena face wash from chemical burns!!! WTH!! I told my husband, "you know I'm sick of spending a fortune on facial cleanser. I'm going to buy the inexpensive stuff. It has great reviews. I bet it will work fine!!?"

Rant, rant, rant!!! I'm never buying the cheap stuff again and I will be leaving reviews everywhere I can to save the next poor soul from this incredibly painful experience. I can literally say I'm melting??? I couldn't find these bad reviews until I typed in the issues. Great reviews were coming up when typing in the product. That's ridiculous. People need to know the severity of using these cleansers. I'm literally stuck at home with my face burning, itching and flaking off.

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Original review: March 1, 2017

I decided to try this scrub that I found at the drugstore and since I have sensitive skin I figured this scrub would be good because it's "natural". It says it has no harsh chemicals or anything like that. I started using it about 2 days ago and I realized today when I was washing it, my face seemed like it was burning a little bit so I didn't think anything of it. I thought maybe it was just burning a little because it's cleaning? I don't know. Now I come to realize my face is worse now, burning SO BAD it feels and looks like a sunburn. My face is swollen and I can't touch it at all. It feels horrible. I can't even apply makeup because it feels so tender. I applied apple cider vinegar because it helps sunburns and I figured it would also help this burn. And then I applied Coconut oil. It feels much better now but after seeing all these reviews I hope I don't wake up tomorrow with my eyes shut! I will never buy their products again!!!

Verified Reviewer
Original review: Feb. 26, 2017

Neutrogena makeup liquid - Well I bought this product thinking it would be great. Much to my surprise it was horrible. It will not spread evenly on my face at all. It made my face blotchy. Makeup here and there. I tried everything a sponge, my finger, and even the dry pad. Then I'm thinking maybe a soft tissue nothing work. One day I was getting in the car driving with a friend. She said to me, "What's wrong with your face. It's all blotchy." I looked in the mirror. Oh my God. I had to get a tissue out of my bag to get it off my face. It was a mess. At one point it had got on my sink. I couldn't get it off my sink. It's spread. I had to use bleach and go over them few times.

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Verified Reviewer
Original review: Jan. 27, 2017

I chose to buy Neutrogena's oil free grapefruit facial cleanser and facial cream because I have occasional adult acne flare ups. Neutrogena products have good reviews online so that was the deciding factor in my purchases. However, after 3 wks of believing I am having an allergic reaction to either some food or environmental factor I stumbled upon these Consumer Affairs reviews. I am shocked to see so many reviews from people who have used these same products and describe the exact same symptoms that I am experiencing. I am wondering if Neutrogena will refund the money I spent?

Verified Reviewer
Original review: Jan. 22, 2017

After recently buying Neutrogena Body Clear Body Scrub I started feeling very itchy after only 2 uses. After day 3 my itchy skin turned into a rash all over my body. This product states it prevents breakouts but that couldn't be any further than the truth! I've used their products in the past but never had this type of reaction. I ruled everything else out, since this was the only new product I started using in quite a while. Obviously it doesn't affect everyone this way but I would recommend trying a small section on your body before using this product on your entire body. I'm glad however that I didn't use it in my face.

Neutrogena expert review by ConsumerAffairs

Founded in 1930 as the cosmetics company Natone, Neutrogena is today part of the Johnson & Johnson Conglomerate, which bought the independent company Neutrogena in 1994. The company is known for being dermatologist recommended, and their product line includes skin care, cosmetics and sun care.

  • Great for acne-prone skin: Neutrogena is best known for solving acne problems for men and women. They have moisturizers, cleansers, kits and cosmetics for facial and body acne.

  • Widely available: Consumers can buy Neutrogena products online or in most major drugstores and pharmacies. Price conscious consumers can enjoy an extra discount and coupons when they sign up for Neutrogena’s email newsletter.

  • Anti-aging: Women who are concerned with the appearance of their skin as they age can shop for a wide range of anti-aging products on Neutrogena’s website. Choose the product that works best for your anti-aging concern, whether it’s wrinkles, defense, pore refining, toning or microdermabrasion.

  • Free shipping and returns: Consumers can enjoy free shipping on all Neutrogena orders placed directly from the company’s website that are $25 or more. Enjoy a full refund (minus shipping costs) for items returned within 30 days of the shipping date.

  • Active Facebook community: Neutrogena’s Facebook page is very active, and the company posts information about skin-related topics, such as skin cancer and acne. They respond publicly and privately to consumer questions and complaints.

  • Best for: Neutrogena is best for women with acne and women seeking anti-aging skincare and cosmetic products.

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