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Reviewed Feb. 16, 2021
I'm glad I've used Mary Kay for a long time now; otherwise, I'd be swayed by the earlier reviews. When I get facials at professional salons, I'm always told that it shows that I use a skin care regimen. In fact, I've been asked what products I use, because the products at the more expensive salons haven't worked for some of the estheticians. I'm 52 and I don't have bags under my eyes. I have not had any work done. Something in their skin care products is working.
Reviewed Jan. 19, 2021
Wow! I see so many bad and relatable reviews on Mary Kay Cosmetics. So I now understand that they've all been giving me the runaround intentionally. I purchased their face/makeup products and I now have such a bad skin rash! The consultant Aimee Michelle ** and her recruiter Yvonne are just not professional. They verbally attacked me when I went to return the products. They insisted to film my body to get proof of my rash. Finally, I left with the products and no refund. They wanted to take the products but not refund my money.
I spoke to Nadia, Amanda the supervisor, Elena and none of them have done better than say how deeply sorry they are for my experience and how I am getting a refund in the following hours. This has been going on since January 15th and we are the 19th 2021. I started to use these products Dec 15th 2020 and reaction started few days later. I filled out all the forms they sent and they acted surprised like their products have never given anyone rash or allergies so they said they have to do a lab test. Well I'm definitely taking legal action. If other customers have been easy on them, they will definitely hear more about me.
Reviewed Oct. 17, 2020
Mary Kay's cosmetic products not only look great on, but they feel weightless and natural. The selection of colors and formulas is for all skin types and shades.
Reviewed Oct. 5, 2020
The brand is a affordable. And compared with supermarket products are good. Anti-aging are very good and also their consultants always help their customers and try to do their best.
Reviewed Oct. 4, 2020
I like Mary Kay's foundation, they do not have lipstick that's my color, plus it doesn't stay on. Lipstick is the hardest to find that looks good on me for my age.
Reviewed Oct. 2, 2020
I have a skin allergy. Mary Kay has a line of makeup and skin care products which I am able to effectively use to keep my skin healthy and achieve the look I want.
Reviewed Aug. 20, 2020
I have spent approx 3 hours of my life trying to get a refund from Mary Kay because their consultant is awful. Paid with debit card but they insist on mailing a check! Still no refund after 2 MONTHS of calling. Consultant I used is a scammer!
Reviewed Aug. 17, 2020
I ordered 2-Ultimate Black Mascara directly from the official Mary Kay website. I received the product timely. The product was expired with a manufacture date of January 8, 2000. I emailed the Mary Kay representative several times and did not get a reply. I emailed Mary Kay website directly and received a reply they received my email and had 3 days to respond back. No response back has been provided. I called the customer service telephone number several times with just being put on hold.
I finally returned the expired product via mail requesting a replacement. Of course, no reponse back, no fresh product replacement, nothing. Just took my money and sold me product I cannot use. I have bought Mary Kay product via eBay and received expired product. I thought buying direct from their website would guarantee fresh product. I was wrong. Mary Kay claims to guarantee their product and customer satisfaction. It has been over a month and I have received no response. I love Mary Kay product and used them for years. Will never again buy Mary Kay and make sure people know it.
Reviewed July 10, 2020
I have been to a couple Mary Kay cosmetic parties. I always received the free samples of the Time wise age minimize 3d eye cream. Love it, smells wonderful works great. I ordered for the very first time the full size exact product. It took over 2 weeks to receive it. The first one they sent never arrived and never got a tracking number when the product was shipped so the sent another still took 2 weeks to get it. Started using it and it's not the same as the samples. Doesn't work or smell as good as the samples. Very disappointed, first and last time ever purchaser. Will never buy from Mary Kay products again.
Reviewed April 28, 2020
I have used Mary Kay for over 30 years. I ordered a new set of Timewise and was shocked at the perfume smell. I have very dry skin and the only thing ever worked on my skin was Mary Kay. I washed my face with the cleanser and my face burned and when my skin dried felt like it was going to crack. I applied the night cream and wow my face turned red and burned like anything. What is wrong with these people? Next morning same thing. I threw it in the trash. Goodbye Mary Kay. More money and horrible product. Sad. If there was a -15 I would give it that as a rating.
Reviewed Feb. 15, 2020
I needed to return a product and the consultant they assigned me to told me to send pics of the product. I did that and explained why I wanted to return the product. She basically ignored me after that. I called the Mary Kay customer service line. Less than helpful. They told me they will reach out to her and she would contact me in 2 business days. Nothing. I then sent a email to Mary Kay with all info, pics of product, copy of emails to my so-called consultant. They asked for more info, which I provided. It’s been a week and nothing. Do yourself a favor and go to an actual store/make-up counter with a real consultant who wants you to be happy with their product. Mary Kay should be ashamed of themselves.
Reviewed Feb. 4, 2020
Had tried products in the past, they were ok. Nothing special. Eyeshadow pigmentation disappointing. Not much of a variety. Prefer other brands. Won a “free microdermabrasion facial” “pampering session” from a local restaurant, definitely wasn’t expecting to show up to a sales pitch, trying to be recruited as a rep and the facial being pea sized product I’d put on myself. To call that a microdermabrasion facial is laughable. Nothing pampering about trying to be sold a ton of expensive skincare products you don’t need and being hammered about joining the sales team. I do love makeup but was only shown 1 eyeliner and 4 eyeshadows. And even with a $25 gift certificate still paid $7 for 1 liquid shadow and eyeliner pen.
Reviewed Dec. 16, 2019
Terrible customer service! Called to cancel an order. Was told "cross your fingers" to see if they could cancel the order. I have been a consultant for two years and I have never been this disappointed! Customer service rep was very dismissive. I ask for a supervisor and was transferred to a voicemail without being told I was being transferred to a voicemail. Was also told that NO refunds are given and I cannot exchange the products for something else. Will be sharing this experience with anyone who is interested in Mary Kay. I have never had anything bad to say about Mary Kay and actually promoted all products for the last two years. I will never do that again and I will actually encourage people to stay away from this brand from now on since this was the experience I had. I cannot stand by a brand that does not even have compassion for the people that sell it. What a joke!
Reviewed Dec. 16, 2019
I have been with the Mary Kay company for 17 years as an Independent Beauty Consultant. In that time I have seen many changes to the product line and many price increases with those changes. I have always been able to roll with the changes however with this new foundation line, I can't even begin to tell you all of the problems encountered by myself and my customers. First of all, you have to go through endless samples to even narrow it down to find a few possibilities. Every shade is so very specific that if you get the slightest tan, you have to change your entire shade. It's virtually impossible to find your shade without cutting open endless sample packets because they don't at all match the shades in the Look book.
The old formulas were simple and the sample packets had a see-through window to assess color. Whoever came up with this new foundation idea has created a nightmare for me and my customers. So if you are not annoyed enough, now MK has about a hundred new numbers of shades and lists them in N, W, and C. It's all just too much! I think this may be the end of my Mary Kay career.
Reviewed Dec. 10, 2019
The minutes I put the day and night cream on my eyes started burning then the itching. I am sitting at my desk and my coworkers ask me, "What's wrong with your face." My face was red and I had welts under my eyes. I use Mary Kay's year ago and had no issues. I cannot use these products anymore.
Reviewed Nov. 22, 2019
Loved these products: Previous Mary Kay Timewise Set Moisturizer & 3-In-1 Cleanser (Both the Dry and the one for Combination Skin). Loved the ones previous to these, the Mask in particular. Let's just say, scarecrow (mask), I miss you most of all. But, I did make the change. I cannot do that with the new products. The cleanser is soapy and smells good. Scented facial products, as Mary Kay taught me years ago, is not this **, allergy prone person's friend. The cleanser does not remove eye makeup like the previous. I know the old was not for eye makeup removal but it did it, and with no eye stinging.
The moisturizer is heavy and has a sunscreen texture. As a ** person with a real need for sunscreen, I don't need it under my makeup at work, in house or at night. Great for laying out in the sun but not every day. I like the water colored gel and I bought the set for that reason only. Used the moisturizer at the beach or exercising outside when I had no need for makeup. I am that girl who wears her make up to the gym where, in house I don't need sunscreen.
Really understand the necessity for new products and business growth. Would be great if Mary Kay offered these products along with their new line. Something to consider. Only fair to mention the reason that I started using Mary Kay. My was face was always breaking out. I was trying the drug store, Sky City and Kmart offered products. Now days there are a lot more hypo-allergenic product, Almay which I use.
A friend said just try this and guess what, on my fast food $5 dollar an hour salary, I could afford it. Just had to be frugal. From time to time my skin would have issues, hormones after having children and others. Mary Kay never once broke my face out in all those year, whether I used them without products or alone. During times of break out or allergic reactions, the mask and toner was soothing. Now, over 30 years, I have used some other products and eventually went to Estee Lauder for foundation and Almay for mascara. But moisturizer, die hard faithful fan of Mary Kay Moisturizer and Mask till now. So, that's not a bad record.
Reviewed Nov. 21, 2019
I have used Mary Kay for over 30 years. You have continued to change and upgrade product very often. I continue to buy it and change with you. But, this time you have crossed the line. The moisturizer used to be 3.0 oz for around $25. I just got a bottle of it yesterday... 1.7 oz for $32. That is highway robbery. I am returning it. I won't give a company money that cheats me.
My aunt has been using MK for over 40 years... she swears by the moisturizer. She has onset of dementia, but knows her MK product. She always says her "face will fall off if she doesn't use it!" She can't afford to have her product size cut in half and increased price. I don't know what your CEO is thinking. When Mary Kay was alive, she cared about her customers. The company now obviously thinks only of their consultants and pink cars. I think you better rethink your mission statement before you close the place down.
Reviewed Nov. 12, 2019
I have tried the TimeWise 3D cleanser for two 3-5 day trial periods, several weeks apart. Both times my face got red, blotchy spots and became extremely dried out. On the first trial test my face got so puffy I was embarrassed to go out in public as my eyes were sunken into my face from the puffiness. I had used Mary Kay as a child and teenager with no issues. Can't use the new timewise 3D formula unfortunately.
Reviewed Nov. 1, 2019
I have used Mary Kay cosmetics for over 40 years. I am now 78 years old and do not any wrinkles save for a few lines around my mouth. Mary Kay has a wide range of products targeting dry, combination, and oily skin that seem to work for everyone.
Reviewed Oct. 28, 2019
All other makeup makes me break out, I have no issues with Mary Kay. They are a good value for the money and it lasts a long time so you always feel you are getting your money's worth. I have tried others. They don't compare.
Reviewed Oct. 20, 2019
I have been a faithful Mary Kay customer for 30 years. I have even been a consultant twice in that time. I love being able to call my consultant and tell her the products I’m out of and knowing exactly what I will get and if I’m not satisfied knowing I can return the product for a refund. With all that being said... I understand being up to date on making the best product. However I was very disappointed 6-9 months ago to find that they changed the TimeWise skin care. The product is almost twice as much $$ and I haven’t seen any benefits of how it’s better. As a matter of fact, I’m not ordering more. I’m currently using Neutrogena and I truly miss the old TimeWise skin care.
Today I realized I need to order foundation and went to my consultant's website to find the foundations have been completely changed again. It seemed like they just changed them a year or 2 ago. I’ve also read the reviews of the new foundations and it doesn’t seem that anyone is pleased with the product. I never write reviews so to say I’m disappointed in Mary Kay is an understatement. Is anyone else feeling this way???
Reviewed Oct. 19, 2019
This company has a wide variety of products. I have been using them for years & receive numerous compliments regarding my face. People ask what products I use. The MaryKay representative is always very knowledgeable, helpful & willing to take back or exchange anything that may not be working for you. She is also willing to spend time with you selecting the best product for you.
Reviewed Oct. 4, 2019
Mary Kay has often discontinued products I love, but no love is worth the torture and death of animals. It has come to my attention that Mary Kay, which had previously discontinued testing its products on animals, has resumed this cruel practice. My experience with the company has certainly had its ups and downs over the decades, but this is the end of the relationship. The reason for the reversal is money, love of money, which, as they say, is the root of evil.
Reviewed Aug. 9, 2019
I made an order from Mary Kay. And mistakenly chose the wrong shade of foundation. I wrote to them immediately about this and I was advised to return the order however, I was shocked when I was told that they can not exchange the product to the shade I wanted. Because I supposed to have a check before placing the order. I admitted to them that it was an honest error but they refused to help. All the products were returned to them as they were posted to me, unopen, and unused. Within the 30 days specified in their policy. What kind of organisation is this that refused to abide by their own policy. This is shocking! They claim to be empowering women. What kind of empowerment is this?
Reviewed July 18, 2019
After 20 years of using the Timewise cleanser and moisturizer, which I loved, I am now leaving Mary Kay. Just tried their new Timewise and the feeling, and the burning was so awful, I tried to wash it off my face. Why in the world would they change a good thing. Contacted my consultant and told her to pick it up and give me a refund. Goodbye Mary Kay!
Reviewed July 6, 2019
I'm shocked to read so many negative reviews. I had a great experience with the product. I first used the normal/dry TimeWise Miracle 3D set, and I noticed an instant difference in brightness and cleanliness. Then I started getting some acne. My consultant advised I try the combination/oily formula instead (I exchanged it all for free). It's been two weeks, the acne is gone, and I get regular compliments on more even skin tone, less redness, more radiance, and just better confidence in myself, too. Love it. My advice is, if you have a bad consultant, that isn't the company failing you, it's the consultant. It's worth finding a consultant you trust, who will work with you on returns and refunds if you need them, and someone who will work with you and your particular skin care needs.
Reviewed June 30, 2019
I was an Independent Consultant for several years and prior to that I had used these products for years. However when they changed their formula I got chemical burns on my face. I sent in a lot of documentation and was given the run around. I can’t and won’t back a company whose products literally burn my skin and cause lasting skin issues. My eyes remain dry and very sensitive now since these chemical burns. I did see my ophthalmologist and medical doctor. I also quit selling because if it did that to my face and skin I sure don’t want it doing that to my customers. What was once a brand that couldn’t be beat is now worse than ever now. Our founder is probably turning over in her grave now since the company she worked so hard to build up has went down the drain with quality.
Reviewed June 21, 2019
I had no trouble with the original Timewise formula. Unfortunately, the new 4-in-1 formula broke my face out and left my skin feeling unclean/sticky. I also did not like the new scent. I’ve been using Mary Kay for years, but I’m sad to say that I will have to find a new product.
Reviewed May 27, 2019
I’ve used Mary Kay for over 15 years and loved it. However my original consultant is now very hard to get a hold of. Tried another one and it took over 2 months to get what I ordered. I’m now on my third and held my first ever party and it was a complete bust. She didn’t bring wine, which was agreed she would bring, because she got drunk the night before so she didn’t want it. I had 2 attendees that had asked for it since I said it would be there. She completely blew the foundation matching on 3 out of 5 of use because she didn’t let us take our original makeup off first, myself included. Then didn’t allow us to remove what she had us put on first to accurately try the next color.
So who knows if that is actually the correct match. She had us all looking like clowns at the end of the night. Didn’t take the time to find individual colors for any of us. I was very embarrassed. The new moisturizers are now day and night instead of one tube for both. I find them both (especially the day moisturizer) to be very heavy to wear, you can always feel it on your face. It’s like its own layer instead of soaking into your skin. I don’t want to discontinue to use the brand but I’m definitely struggling, especially since I can’t find a consultant willing to take the time to do the job right.
Reviewed May 23, 2019
I have used Mary Kay Time Wise Moisturizer for approximately 25 years. I am 52 years old and always get compliments on how young I look. Well, I ran out of moisturizer and I ordered some more from my consultant. I received the tube of timewise moisturizer night cream today. I just put it on and it is drastically different from the old. After one application my face is stinging and feels dryer than when I applied it. I have eczema and sensitive skin. I am so disappointed. As many others have said on this site. Why would you change something that has been so perfect for so many people for years!! I will not be ordering more. Please reconsider continuing the original time wise line.
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