Mary Kay Cosmetics
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54 Mary Kay Cosmetics Consumer Reviews and Complaints
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My skin is very sensitive. When I find a brand that works for me I am dedicated to it. Thus Mary Kay is all I use. No advertising will alter my experience.
Makeup goes on much better with healthy skin and with this product you get both! The new 3D TimeWise is hands down the best skin care you can buy that is on the market today. Not only do they have great skin care products, but the make-up is superb as well. If you are not into make-up, try their skin care products! It will make a world of difference to your skin. One last thing, ladies, wrinkles are a thing of the past with this product! Try it and you will see the results!
Other products use to cause my skin to hurt and sting. My skin has improved and cleared up since using Mary Kay & and it stays in place in humid climates and it feels good.
I enjoy using Mary Kay for 14yrs, have no bad remarks. It's a company that stay solid behind the functions of their products. They do work for the specific functions and you get Amazing results. Botanical set is 100% natural and Acne set is better than these pills that they serve.
Mary Kay continues to deliver incredible products. Moderately priced for the working girl. There are many ways to purchase their products which makes it so easy. Great value too!
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I have been using this brand makeup for over five years. It feels great on the skin, is non-irritating and the variety of colors makes it an easy choice.
For YEARS I have peered the TimeWise Daily Moisturizer & LOVED it. The tube contained 3 oz of product for $32. Well, I just received my latest order. They have DOWNSIZED the tube to ONLY 1.7 oz & are STILL charging a whopping $32. Talk about CORPORATE GREED. NO MORE!!! I've ordered the LAST of Mary Kay. I hope the unbridled GREED is worth the customer base you will, most definitely, be losing.
I have been using Mary KAY since 1999. The skincare is top notch while affordable. The makeup is amazing too. I love trying before you buy. My consultant is always there to answer my questions. I have NEVER felt pressure to buy products. The company culture is VERY supportive of women donating millions to women’s shelters and diseases that affect women. They are also environmentally friendly using recycled material in packaging.
I sold and used Mary Kay for years and loved it. They gave a great return policy and once you know a salesperson you always have an in to get the product.
I was invited to the Grand Opening of a friend’s Mary Kay business. Initially, I blew it off because I felt that I would be pressured into buying things and that it would be a waste of time. I was part of a group of people that were invited to this grand opening. The day of the grand opening, no one showed up. Therefore, my friend and her trainer/mentor rescheduled it for today. I got a text on Monday from her mentor stating how important it was for me to attend the grand opening on Saturday morning because if she didn’t have any models, she wouldn’t be able to be trained.
So here I was thinking that I was going to get a facial and some make up and everything. The grand opening began at 9:45 AM. I got there 5 minutes late thinking that I was really going to embarrass my friend with my tardiness. However, when I walked in, they were not even set up and ready. They ran 15 minutes behind and all of the guests just stood around awkwardly waiting for the grand opening to begin. It was awful. The facial that we were supposed to receive, we did ourselves. So here I drove 35 minutes out of my way on my Saturday morning under the impression that my friend’s training was absolutely contingent on my attendance. She didn’t touch me once.
I did my own facial and applied my own make-up while listening to her mentor give a seminar on the history of Mary Kay, all of their products, and how much money she has earned with Mary Kay. I would have rather have spent the night in jail than to sit through all of that crap. It was horrible. They also promised us a complimentary continental breakfast, which by the time we were allowed to eat it, it was 12:00 noon. So that defeated the purpose. It was just so turned off by the entire experience.
Towards the end we played a “game” which consisted of going through our phones and writing down as many females contacts as possible. So they tricked us into giving them leads under the impression that we would win a prize. We didn’t win any prizes. When I got home, I was so furious. I also read that many other consumers had broken out in either hives or acne bumps after using their products. I immediately showered and scrubbed all of their products off. I understand in sales that “if you’re not lying, you’re not trying,” but this experience took the cake.
I have a very close friend who became a MK consultant not too long ago... maybe two months. She gave me a makeover and it was a good time. While she was giving me the low down on all of the products for 2 hours, I wanted to kill myself. I purchased the $200 kit along with blush, eyeshadow. (I DID NOT WANT THE LIPSTICK)!! She said my lipstick made me look like a corpse. The bronzer was a good buy. I also purchased brushes and blush, which I liked. Needless to say, I spent $345 for the kit and kaboodle. No problem. I got home the next day and was overwhelmed with all of the steps needed to put on the makeup in the morning and evening.
I was at work and noticed how bad the foundation looked on my face. With all of the moisturizers, I looked like the Valdez Oil spill. Because she is a very good friend, I took the hit. The nighttime moisturizer burns the heck out of my face. What I didn't appreciate, was her telling me how badly my makeup looked (before) and I would look much better with MK products. Needless to say, I am going back to my CoCo Chanel!!! All of the MK products will be in the trash. Moisturizers, base, cover up, cleanser and that damn lipstick she made me buy! The only thing I liked the loose powder and the brushes!
I ordered from a friend of mine that started out with Mary Kay, out of state, and I wanted her to succeed so I ordered from her. A month and a half went by and no order. I contacted Mary Kay Corp on April 17, 2018. I received a call back 9 hours later and the Rep on the phone came up with 100 excuses why I never received my order. I am NOT mad at my friend, but with the Rep that called me. She explained my credit card WAS charged and she needed me to verify that the card WAS charged. BUT I received an email explaining to me that my credit card was never charged. HMMMMM... let's see... Mary Kay says I was NOT charged and then all of a sudden I was charged a month and a half ago, today.
I am in Law School and this is a GREAT example of a civil lawsuit waiting to happen. If they did indeed charge me for my order in either February when I placed my order, or (today) in April when I contacted Mary Kay about my order, they are GUILTY on both accounts of fraud. As a Corporation, they committed fraud by not charging me as in agreement with buying the products and then, as they agreed on the phone that they did charge me or they did charge me. If they did charge me again, in April, when they contacted me by phone, they are committing fraud without my knowledge. This company has lost my faith in them and I will NEVER purchase from them again. Buyer Beware! Consultants... find something else to do with your time!!!
I have read many of the reviews about Mary Kay and am quite surprised by many of them... Mary Kay has been in business since 1963. The format pretty much remains the same, except now there is social media. You invite people to have a pampering party, and you are shown the products, you get to use them, find your color, like or not like something, and buy or not buy. The fact that many of you felt you were "duped" means you read more into this than it was. An MK consultant cannot touch your face... you must do that. How many of you really felt you were getting a free salon facial for free? Why would someone do that? This is how Mary Kay advertises... thru consultants. Not all are good, not all are reliable, but many, many love this business and are excellent at it! Next time look it up on the computer so you know what you are getting in to... or call the consultant!
Hi, I am having a terrible experience dealing with this company’s customer service. I was selected for a free makeover where this lady name Dawn who is the president of the company in New Jersey branch. She came to my place to basically show me about the company history and the products, also on sharing my friends' contact I received some free products from her. I then bought some more products from her in spite the fact that I already was comfortable with my current products just to give a try to a new company. I bought a CC Cream from her saying that let me try if it does not work I will return you back. After trying the CC Cream I did not like it so I told her about my experience but she insisted to me to try one more color. She sent me another CC Cream to try but unfortunately it did not work for me, so I was trying to reach her to return it back.
This time she told me the story that she cannot take the return but need to buy something else. I was amazed by this and I decided to buy a eye gel. I am trying to reach her since a week but she is not calling me or picking up my calls. She is saying me that I need to ship her back the both the CC Cream after that she will order the eye gel. I told her that why do I need to spend money on courier to return the stuff back. When she was trying to make me one of the representative under her she use to call me every day and message. Now her purpose is over so she is now not responding to me. I just want to return the CC Cream and get my eye gel by next week since I am traveling for 2 months and end this transaction. I am just so done with this and would never recommend anyone for Mary Kay, very poor service by people at a President level.
I bought some cosmetics from this woman named Shilpi in Saskatoon Saskatchewan. She demanded the money in advance saying that she couldn't pay for the product up front so I paid her. I did not get my items after 3 months of begging and phoning and emailing. She became rude and abusive cursing and swearing and issuing threats of what she could get people to do to me and my property if I continued to contact her. I am out $746 and $0.22. I should take a fraud case against her but I hear she's in deep financial trouble with many people so therefore I would just be in the lineup of other people that she ripped off.
She is one pushy woman and I was a fool to purchase anything from her because she has such a dislikable personality but I felt that the products might help with my skin issues but I never did get to find out because she got the money and I got nothing. I would say do not do business with Mary Kay based on this Shilpi from Saskatoon because if they sanction and condone sales reps like her I can just imagine what it would be like if you had a problem with the product. I do not read much good about Mary Kay or their pushy salespeople who are just simply dishonest and in it for a quick cash grab and move on to the next sucker.
My fiancé received a free pampering session after winning a contest at restaurant. She and I went with two others. It was less of a pampering and more of a seminar where we listened to the achievements of every consultant there. It was boring but we got to try free product. Well they try and recruit you as well, telling you about all the money you can make. At the time I was interested in becoming a consultant. I was out a job and thought it might be a good new experience. Well the lady who was running our party ignored me in favor of the other people with us, despite me being the first to show interest. So I decided against it fast.
My fiancé bought a decent amount of stuff and she set up a payment plan. So flash forward a few weeks and my fiancé lost her job because the store she was working at closed and her other job only worked her 10 hours a week. All this was unexpected so we made sure to communicate these things with her and she told us to let her know when she should start payments again. At this point the Mary Kay lady had given my fiancé a little under half of what she bought. At another party I was invited to by my sister, I was given the rest of my fiancé's goods before any more payments were made and in the middle of the job mess.
Flash forward a couple of months and my fiancé has more hours at her current job, however we are behind on some bills. All through this, we are communicating our situation and she seems to be understanding. Then one night in the middle of a family emergency, we get a text from the lady's assistant asking if it would be okay to take out a big chunk of money. Due to the emergency, we did not respond right away. Not even an hour later, I checked our account and the money was missing without us saying it was okay. We told the assistant that the money was rent money and we could pay $50 every other week in correspondence with my fiancé's paycheck and the amount was agreed on. And now just today, we get a text saying they are going to take out money on a day that was not agreed on. We have not received the rest of the money they said they would put back.
The icing on the cake is that the Mary Kay seller is saying how she needs the 150 that is remaining to provide for her family. Thing is, she has made enough to get a free car that gas is covered by the company and now she has an assistant that she did not have at the beginning of all this. Here I am working two jobs at the moment to catch up on some bill and for Christmas. And this lady has the nerve to say that the money we owe her is life or death. And she is not even saying it to our faces but instead through her assistant. While I do understand that she basically runs her own business, it is not her fault for giving us all the product when steady payments were not being made and leaving it up to chance and letting us take so long to pay. She should of kept them until they were paid for. Mary Kay has great products but beware if you buy from them. They are more concerned about the money and making a sale than keeping clients.
You have literally hundreds of thousands of customers begging for the comeback of the original cream to powder day radiance, the cream foundation, oatmeal mask, the whole lot of it. I was a loyal Mary Kay client as was my mother and her mother before her. They wore the original foundations in the 60's through the early 90's - when I developed the worst case of severe cystic acne that left permanent scars that were so severe, they were written about in the Journal of Dermatology, Florida in 1991.
When you changed the original pan style cream to powder to this weird creamy greasy mess, we bought it... I used it... And less than a month later I was having cysts lanced at the doctor. I was 17 back then. Lots of other teens who wore the original MK back then were also breaking out. Took months to clear up. "We don't recommend MK to our acne patients," was my dermatologist's advice. It was the new formula. Prior to that, everything was great and I was flawless. I realize teens develop acne but my mother and friends who used the makeup also broke out severely. Coincidence? Possibly. But I don't think so and never have. My adult 50-something mom had to change lines because your products caused her to develop severe acne too - at age 50! I read in another review that a woman in her 70's went through this same situation due to a formula change in a different product by MK - severe acne at age 70?
I realize there are loons out there worried about erroneous gluten allergies and other cosmetic ingredients but to the majority of us, we would like your "old products" to return. I cannot prove that your formula change back then caused my severe reaction but I believe it did. Estee Lauder recently changed all their formulas of Doublewear - a staple since the 60's and they lost most of their Doublewear-wearing customers as a result. The old formulation was flawless, kept skin young and acne-free and everyone was happy. Now, all the reviews spew forth reactions and chemical burns, lashes that fall out and acne... I'm in the acne category. Please bring back the old way.
Product is always reliable, less expensive than some store brands and they have sufficient variety of colors and products for various types of skin. Also, polite and knowledgeable sales representative.
I have used Mary Kay products for almost 20 years. I won't use anything else. It also saves me money because my rep knows exactly my foundation color and helped me find a color pallet that matches my tone. This has saved me a lot of money over the years. I love their product so much that I have decided to become a Mary Kay consultant.
A friend of mine recently bought a dress from Davids Bridal Tampa. Through this purchase she somehow was automatically entered into and won an "ultimate pampering package for you and 6 friends." This "treatment" included a deep pore cleanse, a microdermabrasion treatment, lip and hand treatment. We were promised "free pampering and a goodie bag." Initial communication was through email and the representative never referred to themselves as a Mary Kay sales rep, but as MK Skincare. My girlfriends and I coordinated a date for a spa day. Some of us took off work and others arranged for childcare. We traveled an hour south for this "pampering."
2 hours prior to the appointment the winner received a text from the consultant asking to reschedule. We tried to reach the consultant, but we were unsuccessful. We had already made the trek down there, so we went to the appointment. When we arrived at the St Pete studio we were greeted by two women that were surprised to see us. Our presence seemed to inconvenience them. We were told that our contact went home sick and that we could still receive pampering, but no goodie bags. One of the women brought us into a room that was decorated in Mary Kay posters and furnished with a cheap foldable table and chairs. The 5 of us were told to sit down at the table as makeup palette trays were placed in front of each of us. For the next NINETY minutes we were given a history of Mary Kay, a walk through the products (without ANY information on the safety or ingredients in each product), and a sales pitch to order and sell Mary Kay products.
This was the most deceptive encounter I have ever endured with a product line. The sales representative had an attitude when there was hesitation to try a product due to health concerns and conditions. The funniest moment was when she told the group that we would play a game for a chance to win a gift card. She handed out papers and pens and proceeded to ask us to write down as many women's names and phone numbers for a pampering session. The winner received a business card for $10 off Mary Kay products. Within hours of this sales pitch one of the women broke out in hives on the entire upper half of her body. I will never purchase any product from Mary Kay. Deception is not a good sales tactic.
First of all a few years back they changed their concealer. The packaging is smaller and the price was raised. Then the price was increased once more. Now they have done away with the original conceal and replaced it with a product that is not as good and still even less product with a higher price. Mary Kay used to have hands-down the best mascara in the industry. Mary Kay used to have hands-down!! They started to change the actual product but kept the packaging.
I noticed that my eyelashes begin to fall out. My customers quit ordering it. Now they have other mascara products that Are not as good and I nor my customers buy the mascara anymore. The packaging of the eyeshadow in the blush has changed. You get much less product and the price is higher and the quality is not as good as it was at one time. My two faves mascara and concealer have been changed in order for the company to make more money by selling sub optimal product (less of it for a higher price).
But the upside to this is I had to look for a new foundation and the foundation Born this Way offers full coverage. I don't even need the concealer and it feels really good on my face. So anyone who feels like me and is looking for something new and better try Born This Way foundation. I do not work for the company. My 16-year-old daughter told me about it. Anyway just kind of bummed out and feel let down by Mary Kay. By the way I sold and used Mary Kay for 15 years. There is no reason for me to sell it anymore.
I recently had a bad experience with Mary Kay. I won a drawing for a free one hour facial! The prize was for a 1 hour pampering facial & one on one beauty consultation, & free samples. So I made an appt. with the beauty for my facial. I was really looking forward to just relax and be pampered. So I went to the consultant's house in Little Elm, TX. When I got there I went inside, and she took me into her kitchen. There were 2 other girls sitting at a table with little plastic trays in front of them. I was really confused for a minute. I asked her about the facial & she said "Yeah, there's a little numbered tray in front of you, & I've already squirted some of each product in the numbered spots. Now I'm gonna walk you through each step & show you how to do it." I said, "So basically we give ourselves a facial while you watch?", she replied "Yeah". So much for relaxing.:(
Ok so that sucked but at least I'll get a goodie bag with some samples at least, so it's not that bad, right? She told me that since I was a box winner from the drawing I get a "swag bag" when I leave. I was really looking forward to it the whole time. Once I had left and was down the street I opened the bag ready to see all the goodies, but instead my heart sank. All I got was 1 packet of pore minimizer & 1 packet of microdermabrasion, a mint & her business card. That is THE worst swag bag I've ever seen. I felt kinda taken advantage of. Like she tricked me by misleading me into thinking I'd be getting a traditional facial. And then that "swag bag" that was just a slap in the face. I get more samples than that out of a magazine! After that experience I don't think I'll be buying any more products nor referring any of my friends to either. Sorry, I really like your products. Just had a bad experience & bad consultant.
I bought a few MK cosmetics from a friend that had just started selling them, and it was my first time using the products. Sadly I got breakouts. Really bad ones too. I bought a blush, mascara and bb cream. My eyelashes also started thinning. I stopped using the mascara immediately and with continuous oil treatments of castor and sweet almond they are back to a healthy state. My chin got nasty breakouts and my cheeks didn't like it either. MK doesn't strike me as high-end products but I didn't expect that and I don't have super sensitive skin in the past. But boy did I get it wrong. I am sure many people would have the opposite reaction but sadly I would never use that product again. Sorry.
I have been looking for a new product for a while since I use minimal makeup and I have heard that Mary Kay is good for sensitive skin so I thought I'd give the entire kit a try. So almost $300 later my skin has never looked so bad. It started off with getting pimples on my chin which I was told was normal in the first 30 days... and then was told that pimples on your chin is because of hormones. Then the pimples reached my cheeks and forehead which you can call hormones all you want but I call b.s. I started getting A LOT of redness around and on my nose and very dry flakey skin. It is now giving my skin a burning sensation. I am not going to continue this product and will be asking for my money back. I do not recommend this product. The only thing I actually enjoyed is the mascara.
Updated on 02/17/2017: Just an update. My representative (the director... the best part) Rebecca ** from Spokane W.A, wanted to play goose chase about me returning my products after I had a very bad reaction to the product (red blotchy flaking skin and eventually after about 2-3 weeks started burning like crazy to where it woke me up out of sleep) and she just kept telling me "your skin is getting used to it and proceeded to beg me to keep the product or exchange out for another product."
She first tried telling me I could only do an in store credit until I took a picture of the policy page and sent it to her and threatened to go to corporate to get my refund. Only then was she willing to do my cash refund. But then she blew me off three times in a row when I was trying to give the product back because of Church... or family time... or sickness so I finally told her that I was tired of the run around and that I would be going through corporate after all. And then she said "oh well lets meet up after you get off work and I will give you your check." I let her know that it should have been offered in the first place especially since I live two blocks away from her Mary Kay office.
I put a complaint into corporate and they said they would call her and let her know we needed to meet up a.s.a.p and they did call her but she never once got ahold of me. So I called corporate again, and they recommended that I just mail the products to Texas (which I plan to do but have to pay to ship it there and have the shipping costs refunded to me once it gets to them). But the final straw was today when I got an email from Mary Kay and they emailed me not only my response, but Rebecca's as well. Rebecca tried to save her own hide and told them that she tried meeting up with me but I didn't show up. This lady has some nerve!!!
Being in sales, I would have never dreamed of pulling half of the crap that this lady did. For one trying to guilt trip me saying this is how she feeds her kids, lying about the return policy so that she didn't take a hit on her commission, and then lying to corporate saying that I never showed up to return the product. Well Rebecca, I saved all the text messages of you blowing me off constantly and sent that to corporate too. Learn better customer service. They will blow up your phone when you are interested in buying their products but as soon as you want to return something, you will get so cold shouldered it's not even funny. Good luck. I would never buy this cheap makeup again (not cheap in price, but quality).
You get to try before you buy. Returns are easy. Skin care for every type of skin issue. I have used Mary Kay for years. Skin care sets are available for every skin care type. The make up is top quality and you are taught by your consultant how to use all of it. They have it all, bath/body, fragrances, even products for men.
Very happy with Mary Kay Cosmetics. I started using Mary Kay almost 30 years ago. I have tried others over the years but always go back to Mary Kay. They have everything you could want or need. My face always feels great using Mary Kay and the products seem to last forever and that is a great value. Very easy to get. I don't even have to go to the store. I order what I want and my Mary Kay Rep Brings it right to my house. She always put a little gift in my bag and I love that little extra.
It's the only makeup I've ever used that hasn't broke me out! Well I've tried many different kinds of makeup, and they all broke me out so I tried Mary Kay and no break outs, so I haven't used anything since. I love all their products -- face wash, eye cream, foundation, blush, eye shadow, eye liner, etc., I could go on and on about it. The one thing I love the most is how little it takes, all the others take so much and it seems like you're always at the store having to get more. With Mary Kay I just have to make a phone call and it comes to me. Another thing I love about it is that you don't feel like you have any makeup on. And you're not always having to reapply. It's a great company to get your makeup with and you'll love it too.
Mary Kay cosmetics is reasonably priced; and covers multiple skin complexions; always get compliments when wearing product. Make-up creates a flawless skin appearance; and lasts throughout a 16+ hour time-frame. Hate when any of their products are discontinued.
When I went with a friend to one of the parties, everything was fine and dandy. I wake up the next morning and my face is all itchy around my jawline and in crevice around my mouth. I know it was from the products because this doesn't happen every day and magically happened after I used their products.
I decided to help a neighbor that bought Mary Kay products to sell. Felt bad for her so I had her over to do a Mary Kay party with 3 other friends. Well let's just say it was very unpleasant to have this host pass out in the middle of my floor higher than a kite. Walk to her place to get more products (lives in walking distance) to show which wasn't needed, there was plenty of products to look at. Fell asleep at her place getting products then fell asleep on the floor when she got back. To top it off we gave her cash. She gave me one of my products that was 32$ which was junk and 16$ that I gave her for a product which I never received. Then the item my girlfriend order was never delivered which the lady said she would give to me to give my girlfriend. That was 3 weeks ago. So total of 40$ out of my pocket to cover my girlfriend that never got her product.
To top the cake off she accused us of two products missing which was ridiculous. My friends make damn good money, they don't need to take from someone that's obviously ill. She had said she didn't even know what her inventory when we ask if she had a certain products. So I would say I would never do this again. Funny story to tell I guess.
Mary Kay Cosmetics expert review by ConsumerAffairs
Mary Kay Ash was an entrepreneur who launched her cosmetics company Beauty by Mary Kay in 1963. Her skincare line for men launched in 1964. Today, three and a half million Mary Kay independent consultants are empowered to sell products online and in person to make a commission and receive discounts on their own Mary Kay products.
Virtual makeover app: Use Mary Kay’s virtual makeover app, available on the Apple app store, Google Play and the Amazon app store, to get a realistic portrait of how their products will look on you. Virtually test out different shades of eyeshadow, lipstick and more with no risk.
Resources: Mary Kay’s online resources include videos and articles that offer beauty advice. Learn ideas for beauty on a budget, tips for every skin tone and more on Mary Kay’s website.
Social responsibility: Mary Kay is committed to positively impacting the world with their recycling initiative, sustainability initiative and commitment to ending domestic violence around the world with their “Don’t Look Away” campaign.
Personalized attention: Shopping with a Mary Kay beauty consultant gives consumers personalized, individual attention that will help them find the best products for their skin. Shop with a Mary Kay consultant who you know, or find one near you on Mary Kay’s website.
Full range of products: Find a full range of fragrances, cosmetics and skin/sun care products on Mary Kay’s website. Your Mary Kay consultant can help you with all of your skincare needs, from eyeshadow to sunscreen.
Best for: Mary Kay is best for women who want a personalized skincare shopping experience.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Mary Kay Cosmetics Company Information
- Company Name:
- Mary Kay Cosmetics
- Website:
- www.marykay.com