About MAC Cosmetics
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I am having the worst experience with MAC Cosmetics. How do I start? By the end of August, I came through an online commercial that MAC Cosmetics were offering 3 free products if you buy 3. I was excited and immediately took advantage of the offer and ordered 3 products. However, to my expectation, I only received 2 free products as the third product was out of stock. So I waited for a couple of days for them to ship the third product and because I didn't receive it, I decided to return the entire shipment.
I received my order on 30-08-2022 and I returned it on 04-09-2022. Since then, I have been struggling to get a refund of Rs. 7650 from them. I have submitted my bank details on Shopper's Stop as they sent out a google form, I shared it manually through an email to MAC Cosmetics and I shared again an email to Shopper's Stop. It has been a dreadful experience and I would highly recommend people to not buy from MAC Cosmetics. Please just give me money back!! I don't have the products, I don't have my money.
Mac Cosmetics—love their eyeshadows, disappointed with their lipsticks (color never matches the photo) and stunned by their outdated return policy. Um, I have to call a customer service agent to initiate a return? Are you kidding me? Why? Every store in existence in the year 2022 allows a customer to request a pre paid return label online. Mac says you can text your request; they do not respond to a text. So you have to call and speak with an agent for 10 minutes in order to beg for a label. Sure, whatever. Far better to order from Amazon where all products, Mac and otherwise, can be returned with ease.
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Mac has been on the market for a long time. So, I really like this brand for really good quality. There are all the necessary products. The only downside is I would like more trendy and interesting shades in my makeup…
Recently I shopped from the Mac Store at Terminal 3, Delhi Airport. There I met Mr. **, who was such a benign and knowledgeable person in terms of the MAC products. He reviewed my skin type thoroughly and advised the products accordingly. I was literally surprised with his immense knowledge in the field. No one has ever given such in depth knowledge about the products for my skin type.
I visited the Atlanta Airport MAC store in need of lipstick. Upon asking the sales associate for a recommendation, I purchased Burnt Spice. It turned gray. I was told, All Sales Final, No Refunds, No Exchanges. The sales associate even called a girl from the back to see how gray my lips were from the burnt spice color. I contacted MAC online and was told to see the store. I was in an airport so buyer beware, they are not legit stores or products obviously.
Mac Cosmetics gave me the worst customer service (call center) of all time. From such a well-established brand!! highly disappointed..!! The representative barely understood my complaint and then got frustrated at me(!) She was not at all audible with the hazy phone line they (company) gave her (Stephanie S). The in-store representatives were however very professional and great. No doubt in that. It's the calling center that needs more attention from the management.
I writing this review because I am very disappointed, MAC Cosmetics disappointed me on a very important valentine vacation, and the customer service that I received from M.A.C., I placed my order online because I don’t have a M.A.C. store in my area. I ordered over $100 and 3 weeks before going on vacation. I ordered on M.A.C. website. Also states ships within 7-10 business days. I placed my order 1/25/21 and received confirmation. MAC; “pleased to inform you that your items are available, and we begun to processing your order”. Expected ship 1-28-21. Once shipped you will receive a shipped Tracking number."
Tracking # received but could not be tracked, I called customer service. They said give a few more days. Still no package. Left to go on vacation 2-11-21. (No package or date of delivery). Received my order after my vacation 2-17-21. Called customer service. They said “we are sorry for your inconvenience, and we will send you a return label, and you can locate a drop off box, after we receive your package we will refund your money”. After waiting 3 weeks for my order how can I trust your shipping method/process for a refund. M.A.C. Cosmetics online you are not worthy of my time, and I would like to provide advice to others, don’t turn to M.A.C Cosmetics if you are needing to replace your cosmetic and don’t rely on M.A.C. for an important vacation and want to look your best for a very important event. No thank you MAC!
So after waiting for so long I finally received my order today and when open the box one item was missing. I messaged them and they were replying to every message super late. So I called them and after waiting for more than an hour a Mac agent received the call, I told her my concern that my item is missing. Guess what she said, that item is “out of stock”. Who sells out of stock items? Then I ask her, if that item is not available can you send some other item? She said, "I can give you the credit instead." I feel super disappointed and cheated because I ordered that on deal Black Friday.
I have been a client of Mac for 20 years. Recently I bought a Mac Foundation (Studiofix NC45) on lookfantastic.com and after using it I noticed the texture and effect was a bit different than the past ones I had. After I removed my foundation, I had WHITE BLEMISHES on my skin! I complained to lookfantastic thinking they sold me a fake product.
Now 1 month ago I bought Mac Studiofix NC45 Foundation again at an official physical MAC store. I wore it for the whole day in peace. The next day I woke up to a shock, I had WHITE BLEMISHES AGAIN! And notice, I have amazing skin. I barely even use foundation anymore because my skin is so beautiful and glowing. After using Mac foundation my skin became more dehydrated and dull and got these white blemishes, almost like burned mark but white and ON MY FACE!! I don't know if this is reversible or not. But no one pays to wear a product to damage their beautiful skin. There is something 100% wrong with these new Mac Foundations.
Ever since I was introduced to MAC Cosmetics I like the way it matches my skin tone. It doesn’t feel too heavy. It gives me the coverage that I need. I am happy with them.
MAC Cosmetics author review by ConsumerAffairs Research Team
Known for their bright colors and bold makeup statements, MAC cosmetics is a prestige makeup brand with a heavy emphasis on the artistry behind makeup. Their makeup is featured on stage at New York’s fashion week, and consumers can find MAC products at select high-end retailers.
Make a statement: MAC’s bold colors allow men and women to make a statement with their makeup on the runway, on Halloween or in their everyday life. MAC honors individuality and uniqueness, and their makeup allows for dramatic application and creativity.
Consultations: Consumers who aren’t sure where to start with MAC’s line of products can schedule a free 10-minute overview with a MAC consultant to learn about their products. Consumers can also schedule 30, 60 or 90-minute makeup applications with their local MAC representative.
MAC makeup studio: MAC’s first ever makeup studio is now open in New York City. Schedule an appointment for a makeup application or lesson customized just for you.
MAC AIDS Fund: In 1994, RuPaul was the first face of MAC’s VIVA GLAM lipstick, a product that was created to raise money and awareness for the AIDS epidemic. Then and now, 100 percent of the purchase price of VIVA GLAM lipstick (minus VAT when applicable) goes toward the MAC AIDS Fund. The fund provides financial support to underserved populations and regions around the world, and to date has raised over $400 million solely from the sale of VIVA GLAM lipstick.
Against animal testing: MAC products have never been tested on animals, and the company is actively working to eliminate animal testing in all cosmetic brands, ingredients and companies. They have recently partnered with the Institute for In Vitro Sciences (IIVS) in an effort to eradicate the practice of animal testing.
MAC Cosmetics Company Information
- Company Name:
- MAC Cosmetics
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