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Estee Lauder
Estee Lauder
Overall Satisfaction Rating
1.78/5
  • 5 stars
    7
  • 4 stars
    3
  • 3 stars
    1
  • 2 stars
    11
  • 1 stars
    42
Based on 64 reviews that contain star ratingsSHOW RATING DISTRIBUTION

Estee Lauder

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139 Estee Lauder Consumer Reviews and Complaints

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Verified Reviewer Verified Buyer
Original review: April 25, 2018

Estee Lauder online order and shipping method is terrible. It took 7 days for an order to be delivered. Their online information says 3 to 5 business days but I'm still waiting for my order to arrive.

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Verified Reviewer
Original review: March 14, 2018

I love all the products of Estee Lauder, and especially the cosmetics. I am fascinated by the shadows, the lipsticks, the powder, the ingredients are of high quality, a lot of colors and textures. I have 5 years of using them and I recommend them.

2 people found this review helpful
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Verified Reviewer
Original review: Feb. 13, 2018

This past summer I switched to Estée Lauder double wear stay in place foundation predominantly for photo shoots and 'staying power'. Within several days of using this product I developed what looked like acne (I'm 52 years old). I started using acne treating facial hygiene products to help this skin condition, thinking that I wasn't cleaning my skin thoroughly. I continued using the foundation and became meticulous with my facial cleaning regime. My skin only got worse and then severely damaged. The bumps became open, deep wounds. Thinking I had contaminated the product I had initially purchased, I bought a new one. My face only continued to get worse and extremely painful. I had not considered that there might be something wrong with the foundation.

I sought help from several dermatologist and other physicians who could find no reason why my skin was in such a severe state. I had completed several rounds of antibiotic therapies as well as oral and topical steroids. Months later and having replaced the foundation at least twice, I ended up having to seek care at a wound clinic due to the severity of this skin condition on my face and the failure of the wounds to heal at ALL. I was instructed to STOP using Estée Lauder foundation as well as throw out what I had left even though it was a brand new bottle (again) and I had not put my fingers in the bottle or around the opening. I accidentally dropped the uncapped bottle in an empty sink and was shocked at what I'd found - it looked like insects or larvae if some sort - the exact SAME things I had noticed in the sink while and after I washed my face for months.

I immediately pulled the 2 BRAND NEW sample bottles I had gotten to try a lighter shade and dumped them into the sink separately. I was shocked to see the exact same 'things' in BOTH sample bottles!!! After numerous months of facial wounds that would NOT heal despite medical intervention and the purchases of new bottles of double wear, I realized there is something very weird and WRONG with their product! They all had foreign pieces of something that looks eerily like insect larvae! I don't know where they bottle their stuff but I'm alarmed at my findings as are my doctors. I am now looking at having to have reconstructive surgery on the areas of my face that were affected!

They FINALLY healed when I switched to another foundation from different manufacturer/company and had to see numerous docs and eventually a wound clinic. I've read that many have had similar issues with Estée Lauder facial creams, cleansers and makeup! Something is NOT right with Estée Lauder. It's either their facial products in general or how and or where they are packaged/bottled! I hope my pics post because people need to see this! We shall see if the company bothers to respond to this post!

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16 people found this review helpful
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Verified Reviewer
Original review: Feb. 9, 2018

I recently purchased Estee Lauder Advanced Night Repair and after about 3/4 days of use my skin started to burn and itch terribly. Both eyes swell up and are red and itchy, my ears are burning and itchy and I have a rash all over my neck. It has been like this for over a week now and continuing to get worse. Today my doctor prescribed me steroids so hopefully this will help. I'm disgusted that such an expensive cream that can ruin your face like this is allowed on the market without a single warning.

24 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Nov. 23, 2017

After trying to purchase 7 time some products online, all my attempts are all for nothing. The orders goes canceled after few min of placing it. I contacted them through phone, online chat, email. They tried to resolve it to see if it is a credit card matter but after 1 day they send me another email with a phone number to call them again... for help assisting. I'm very disappointed, I do really love their products but after 7 attempts I give up.

8 people found this review helpful
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Verified Reviewer
Original review: Nov. 18, 2017

I purchased a lipstick from Estee Lauder (Insolent Plum). I had it for a few months before I started using it. It broke at the base which made it impossible to use. So I ordered a new one. Well I have only used the new one several times and the last time I went to use it, I discovered that it too had broken at the base. I have used many different companies' lipsticks and never had this happen before. I am upset at this because the prices is very expensive compared to other companies. I would not recommend this product.

5 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Oct. 24, 2017 I am a returning customer of esteelauder.com, and all my info are inside the Estee Lauder website. I purchased two orders from them, and I didn't touch a thing after that. I am pretty damn sure I am the only one who has access to my account. The next day I received a email, saying they have cancelled my orders UNDER MY REQUEST. When I asked the customer service, they said sorry but there's nothing they can do as the things are already sold out. Following are their words:

"Per your request, we have cancelled esteelauder.com order #**. The following item(s) has been cancelled and will not be shipped." I'M NOT A SENSITIVE PERSON, BUT IS THAT TOO MUCH FOR A BIG COMPANY? Even if you say the bag is out of stock I won't say a thing. Could you just simply find someone who speaks human language? You insist it's my fault and that's really disgust me. Go away!

13 people found this review helpful
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Verified Reviewer
Original review: Oct. 21, 2017

I am furious! I bought one of the Estee Lauder daywear and it irritated my skin. I went to my doctor and he told me I now have dermatitis caused by this product. It has been a week and half now, and eyes are still swollen and my skin still burns.

30 people found this review helpful
Verified Reviewer
Original review: Oct. 14, 2017

I recently went to purchase Day Wear foundation only to find that it has increased in price to $42 for one bottle. I love the product but I will be choosing another brand because it just simply isn't worth the cost anymore.

8 people found this review helpful
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Verified Reviewer
Original review: Oct. 13, 2017

I just tried the moisturizer as a freebie and have to say I’m in absolute agony now. My neck has come up in red blotches everywhere and it’s itching like hell and burning hot. I am very tempted to take the product back to my local store but as it was a freebie, I wouldn’t expect a refund! I just think that their sales representative should know the effect that some of their products are having on the customers. Avoid, avoid, avoid!

19 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Aug. 9, 2017

I purchased both Double wear and Day Wear Moisturizer together. Using this for the first time, I applied generously the Moisturizer first and then the Double Wear Foundation. The Moisturizer burned but I thought this was a normal since many lipsticks burn when put on. After all this was an expensive brand and I had used some of Estee products for years. The burn did not stop there for the next day I had a horrible red rash all over my face and still have it even though I have been to the Dr. and had steroid shot and medications. I am taking it up at present with Estee but I do not have hopes of solving my problem. If they can take back the rash instead of the product I would have been more inclined to believe they are a honest and generous firm. What is so bad for Estee is I am extremely active and have many friends who will ask about the rash and of course I will have to tell them.

16 people found this review helpful
Verified Reviewer
Original review: May 26, 2017

ADVANCED NIGHT REPAIR - I used it around my eye area only and my eyes burnt. Turned red with pain and endless tears. This product ruined my eyes. Be careful please. My teenage daughter tried it and she woke up the next day with swollen red, burned skin all around her face!!! Tried their expensive lipstick, not lasting even for 15 minutes. Very rude customer service!!!

29 people found this review helpful
Verified Reviewer
Original review: May 15, 2017

I have used ANR serum from when I was 20 yrs old or younger. I believe that because I was using it at such a young age, it has aided me in keeping a young appearance. Estee Lauder used to religiously give trial bottles of ANR in their gift with purchase giveaways and I used it just because it was there and when I was feeling dry in some spots. I'm glad I put this on my face when I was young because even though I am now 47, my skin is in the same condition as someone who is 24! A 24 yr old noticed this about me herself and asked me what I use on my face! It is important to get it only from the Estee Lauder counter or from Estee Lauder online only. DO NOT buy from a third party!!! There are a lot of fake bottles floating around from China. This is probably what is giving some people rashes. Beware... Only buy directly from Estee Lauder!!!

25 people found this review helpful
Verified Reviewer
Original review: Feb. 12, 2017

Advanced night repair serum should be labeled with a warning! After applying it I woke up to a rash all over my face. What progressed over the next 48 hours was horrendous. Burning swelling blisters! I have never ever reacted before to any product. I had to consult 2 Drs. My face was so bad. The swelling was shocking. Even worse Estee Lauder won't acknowledge this.

39 people found this review helpful
Verified Reviewer
Original review: Dec. 26, 2016

I have been getting this 2016 blockbuster makeup kit for Christmas for many years and it has always been top notch until this year. What a disappointment!! The eye shadow is smaller and packaged with the blush in 3 odd shades. No eyeliner, no cologne and only the one box, certainly not the quality of the previous kits. These kits started me using these product years ago and the quality of the products has really slipped.

8 people found this review helpful
Verified Reviewer
Original review: Dec. 9, 2016

I used many cosmetic brands before trying Estee Lauder decades ago, and have no regrets with the decision. The variety of products enables me to find the exact item needed for my skin type. Estee Lauder representatives are always helpful with information on specific products and recommendations. The promotions which offer new products are an economical way to try new items. Estee Lauder meets, and often exceeds, expectations, with advertising true rather than hyperbole. Representatives are helpful, making telephone calls to give information about promotions and new products. Thank you notes also are mailed, which are especially appreciated.

10 people found this review helpful
Verified Reviewer
Original review: Dec. 8, 2016

The new lineup has flat drab colors. The pigments have no depth of color. The new skin care is thinner and less effective than the drug store lineups. I am simply disappointed and I have used Estee products for fifty years. My mother and grandmother used it too.

15 people found this review helpful
Verified Reviewer
Original review: Dec. 7, 2016

I have dry and sensitive skin and Estee Lauder products haven't caused any allergic reaction. They have a wide variety of products and colors that suit me, but they are a bit expensive. I use Estee Lauder products almost exclusively. I find it is a very good product, but expensive. I have very good skin for a woman of 75 and since I have used this brand for many years I have to give them some credit for the condition of my skin. The product I use faithfully and love is the Night Repair, for both skin and eye area. The sales people are very helpful in regard to choosing makeup colors that suit my skin tone and age. I use their blush and am happy with it. I prefer Matte eye shadows and I find it difficult to find Matte shades in their product line so that is a negative. I also love their gifts with purchase as it gives me a chance to try new products. Overall I am pleased with the product line.

19 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Sept. 5, 2016

I only bought it yesterday. I used it this morning and by this evening I started feeling a burn on my neck and face. I washed my skin and have put ** on my face and neck. I texted my Estee Lauder rep and she said "return it." This product needs pulled and quickly.

23 people found this review helpful
Verified Reviewer
Original review: Aug. 26, 2016

So I asked my sister who happen to work for a sister company Bobbi Brown, to buy a foundation for me from Estee Lauder as I always liked their product. When she got the product they also gave her a Lip Color that doesn't have no price tag on and billed her with the foundation without her knowledge. After she realised what they have done in 5 min she went to return the lip color. The so called manager was so rude to her and simply denied and snatch the bill and lip color from her without the refund and sent her away saying that their manager will get in touch with her in a week... instead she got a call from her manager at Bobbi Brown and threatened and harassed her so bad (which I will be sharing it with my lawyers in details) that it will affect her job if she ever go back to Estee Lauder for any further complaint... So I went today I. e 26 Aug 2016 to sort out the matter myself which is by the way after 2 weeks after.

To cut the story short... all I get was rudeness and disrespect... but strangely even before I left the Estee lauder my sister who was at Bobbi Brown at a time received a call from her manager saying how dare she sent her sister to complain and further insult her by saying if she is so desperate for that money she can get it from her and that she is an embarrassment for the company and that the company will fire her from her job. I will be filing a legal case against them for the harassment that they did which I cannot mention right now. It's the worse customer service and they are the worse people to deal with.

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19 people found this review helpful
Verified Reviewer
Original review: Aug. 20, 2016

I'm 32, and 2 yrs ago I almost went for Botox injections around my eyes. I chickened out and went to the nearest Macy's and bought a line of Estee Lauder skin care products instead. I won't use any other face wash besides the Perfectly Clean foam cleanser. You only need a little bit. The container lasts me almost a year at a time ($30). I also use the Re-Nutriv Intensive age renewal eye cream. Wonderful products and the fine lines around my eyes are gone. I only use a tiny in the morning and at night. A little goes along way. I have very very sensitive skin. I used to use Philosophy products and have switched over after redness and irritation from their products. I have so many compliments on my skin because of the Estee Lauder products. The eye cream is a little pricey but lasts a long time. Can't be cheap with skin care products. You get what you pay for!

35 people found this review helpful
Original review: Aug. 5, 2016

Double Wear Stay In Place Makeup - I recently purchased this product and it did anything but stay in place. I ruined a brand new Calvin Klein suit that I had purchased for my best friends funeral. Needless to say it was a VERY bad day all around. So buyer beware!!! The product is good if you are concerned with how it feels on your face but as for your clothing...No. This product will ruin it because it will get on your clothing and you will not get it out of your whites.

11 people found this review helpful
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Verified Reviewer
Original review: April 26, 2016

Years ago I received a sample of Knowing! My daughter was 15! She is now 39 & I am still in love with this scent! They say you should change when you no longer get compliments! To this day people come up to me in stores and ask me what perfume I'm wearing & where they can get it! It's the best! I wear your Gardenia on special occasions but I'm in love with this scent! Thank you for making the best, long lasting perfume I've ever had!

10 people found this review helpful
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Verified Reviewer
Original review: April 10, 2016

Estee Lauder used to be one of the best in eye makeup for me but after using the Advanced Night Repair Serum and the Symptoms Extreme Mascara one of my eyes has bleeding and under both eyes there is a horrifying rash, makes my eyes red and itchy. Stopped using it over a week ago but the redness and itchiness are still there. Have to go back to the doctor cause the steroid cream didn't help much!!! Watch out people!! Hope I can return the products!

24 people found this review helpful
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Verified Reviewer
Original review: March 5, 2016

I don't know if Estee Lauder uses the same standards in face care products as France does. In other words I don't know if they or any other product is safe to use. Most face products turn my face bright red - I have ordered a product from Estee Lauder on recommendations. I have found a face washing product at Walgreens I can use but still looking not only for a product that doesn't turn my face red but is also safe. Any sales personal or company rep can say it is safe but are there any real standards? Does anyone know of a company that adheres to strict safety standards set in some of the other countries??

11 people found this review helpful
Verified Reviewer
Original review: Jan. 9, 2016

I have used Estee cologne or perfume for the past 35-40 yrs. The last time I purchased it in a department store, the price had increased to $40. A couple of years ago, I start getting it via Amazon in the 2 oz and 1 oz size. I attempted to order again recently, the price had increased to $100.00. I am now retired and am on a fixed income...Please help.

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Original review: Oct. 15, 2015

Upon purchasing Enlighten from a Tanger Outlet in Foxwoods spokeswoman of product stated it would work, within 4-6 weeks you'll see improvement. Well it's been 4 months and not even any signs of getting lighter. Product does not work. Spent 78.00 and it's useless. I was better off purchasing Proactiv.

5 people found this review helpful
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Original review: Oct. 7, 2015

I have been an Estee Lauder customer for years, in fact, I used to sell it. However, the taste of their lipstick has changed in the last few years and it is just HORRIBLE! I cannot wear it because when I do, that's all I taste and smell.

20 people found this review helpful
Original review: Oct. 4, 2015

I have wasted a good section of this pencil trying to sharpen it. I have a Lancome sharpener and a simple over the counter one. Afraid to use our electric sharpener. All it does is break off. The rubber tip at the opposite end of the pencil is ridiculous. Doesn't smudge properly at all and I must go to another tool to accomplish that. All in all a pretty miserable product. This is the third product I have tried from Estee Lauder that I have been disappointed in. The other was the eye shadow base and another, your new eyebrow pencil which didn't last long enough to sneeze at for the cost of it. Been using Double Wear foundation for years and various products off and on, but these new items are a waste of space.

13 people found this review helpful
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Verified Reviewer
Original review: Oct. 1, 2015

I'm very disappointed and angry about how MAC store Rep lies about the items being free animal cruelty, my first time walking in there and regret for the rest of my life. I asked her three times, that I do not see the sign or anything mentioning on the box stating no animal testing and she said, “No No we are not testing on animals.” My husband was with me and heard everything.

I spend $97.00 and bought about 5 items and used them and today I come across someone telling me they are not vegan and MAC is testing on animals and is a big supporter of animal cruelty!!! So I Google and research and guess what they do test all their make up on animals. This is very wrong. I do not support or use anything that uses the poor animals and treat them in cruel way or torture them, burn them to make us look pretty and Glendale, CA store #12067 representative misinformed me so miserably and on top of that I put those stuff on my face. I am very disgusted of having that make up on my face that was tested on animals. Just a reminder of tortured animals on my face.

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36 people found this review helpful

Estee Lauder expert review by ConsumerAffairs

Josephine Ester Mentzer, nicknamed Estee in school, learned the chemistry of creating skincare products from her uncle, who was a chemist. She launched her product line in 1946. Today, the company carries on Estee’s tradition of gifts with purchase, elegant packaging and quality skincare products, which customers can buy online or in stores around the world.

  • Gift with purchase: Estee Lauder is famous for offering gifts with purchase, which can give consumers a chance to try new products with minimal risk.

  • Estee e-list: Sign up for Estee Lauder’s free loyalty program online to start earning points and rewards on every purchase. The program has tiered levels, depending on how much you spend. Even the lowest level receives discounts, free samples, free shipping and a birthday offer, so it’s worth signing up even if you only place one order.

  • Luxury skincare: Estee Lauder’s latest skincare line, Re-Nutriv, uses premium products, including South Sea pearls, Black Diamond Truffle extract and 24-karat gold for a luxury experience.

  • Free standard shipping: Receive free standard shipping on all products ordered directly from Estee Lauder’s website, no matter the cost. Charges apply for expedited shipping.

  • Signature services: Every Estee Lauder counter offers complimentary makeovers and two-minute touch ups. Reservations are a good idea for customers who want a makeover for a wedding or other special occasion.

  • Best for: Estee Lauder is best for women seeking high-end skincare and cosmetics.

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The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Estee Lauder Company Information

Company Name:
Estee Lauder
Website:
www.esteelauder.com

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