Estee Lauder

I purchased the double wear makeup and received the eye cream and a moisturizer. I used the eye cream and moisturizer that day. My eyes began to itch and my face was on fire... so took the makeup off. The next morning I looked like some one beat me... My face was swollen and red. I do have pic. Is this company doing anything to compensate? Please take this chemical off the market!

I just put on the Estee instant resurfacing peel and there was a slight burning sensation but the burning went away about 60 seconds later and so far so good. I will reach back out in a few days so I can give my honest opinion.

I am an Estee Lauder customer and have been buying from you for over a decade. I am so annoyed with the lack of customer service I get from your consultants at various stores and malls. It's like they are trained to be idiots. My most recent issue has been with your double wear powder and the pigments from your double wear foundation in bronze. I buy both these products and I often bulk buy. I see your shelves are clear of the powder. I last bought 2x powders in November 2018 and the opened one at the end of January 2019. The colour and coverage is disappointing and the shade has definitely been changed. I still have a sealed powder but after many trips and calls, etc. to your counters it's been like speaking to a bunch of dummies.

Bought a small bottle from Nordstrom and applied this product after cleansing and my skin started to burn (thought I was going to have to go to the ER). Couldn’t sleep. Woke up my face was completely red with welts everywhere. The next day I had what looked like burnt patches everywhere particularly around my chin and near the nasolabial area. You’ve got a bad product.

I received my Estee Lauder Advanced Repair as samples in my BirchBox membership. I used it one night, loved the way it made my skin feel. Used it the next night, the same thing, until I was cooking Christmas dinner and was a bit hot in the kitchen so I wiped my eyes. They immediately began to burn and sting and weep. I used allergy eye drops and took **, but they still continued to swell. I was afraid I would have to go to the ER but they stopped swelling. Two days later my eyes are still swollen, itchy, and crusty. This is crazy that such a well know company has had so many people have the same horrible reaction to a product! Are they going to wait for someone to lose their site before they remove it from production???

I bought at Estee Lauder online a fragrance I've used for years. There were free gifts offered and I chose two. I received the product but no free gifts. I called and was kept on hold for ages, so I hung up. I emailed several times and finally got an answer. They said they had no samples left. Really? Well I am on their mailing list and every day I receive at least one offer to buy one of their products and get free gifts. So they are telling people to buy products, promising them free gifts, but there are none left. False advertising, very bad service, and to top it off, the fragrance was old.

I bought an Advance Repair as gift to my aunt, when she unpack, that is a tester! Rubbish company with poor service quality! They said just wrong input, and they don't apology, just asked me go to the shop change the stock myself! I can't believe this is an international firm.

I buy the set for moisturizer, eye cream... I was using this product for the first time. Just right after I start using this product I had rash and my eyelids began to swell. I did not know what I should do and I also saw a lot of review that people were having the same issue, how come this expensive and big product causes such damage and ruin people's skin. Am really mad and angry and I really need help.

I used this product (Advanced night repair eye) one time, it has burned the skin around my eyes so bad I had large puss pockets about an inch below the eyes. The pain was so bad I ended up in the emergency room. It has been almost 2 weeks and I still have very red bruised dry swollen skin about an 1-1/2 around both eyes. I will be making several more doctor's visits to get this cleared up. Very painful. I have photos of my eyes.

I'm having the same reaction of others with the painful redness, itchy cracked wounds. It's horrible especially when you have to go to work looking the way I do. It didn't do anything but damage to me. Thinking I can get younger looking eyes it made it worse.

I have been using Estee Lauder skin care products for over 4 months now. I started with the Advanced Night Repair. Along with my order I received several samples of wrinkle reducing products and moisturizers. I have been extremely pleased with the results of all the products received. My order was timely, the gifts are of an abundance of goodies and well worth the price! The lines around my eyes have diminished, my skin is more radiant, and I was asked today what kind of foundation I wore because my skin looked great! I do not wear a foundation!

Was about to turn 32 when I thought I should buy myself a good eye cream, went to Estée Lauder since my mom uses their older eye cream. So the sales lady recommended the newer eye cream because it has this new technology formula. So I tried it on and every time I did I got a tingling sensation under my eye and thought okay it's working. After putting it on every night for about a week I got a horrible reaction to it. The bottom of my eyes were itchy, swollen, dry. I couldn’t believe it... had to go to urgent care and paid $125 for them to give me ** pills and **. Has this happened to anyone else???

HELP!!! I used Estee Lauder's Lucidity in Outdoor Beige since it was launched. Why did Estee Lauder discontinue this foundation product? Their Double Wear isn't the same and I don't like it. I also tried their Perfectionist and it is even worse (for me). I am so angry about the discontinuance that I refuse to use Estee Lauder now. I hope many others are doing the same.

I made an order with Estee Lauder nearly 2 weeks ago but the item was never delivered. On contacting them via email it took them 3 days to reply just to tell me to check with neighbours. Called them 4 days ago and all I keep hearing is they are looking into Royal Mail with this and it's still ongoing. Being a brand this large you would expect better customer service. If it wasn't for the 20 percent discount offer I got from them I would never have ordered it from them. I should have just paid full price and got it from a store.

Estee Lauder online order and shipping method is terrible. It took 7 days for an order to be delivered. Their online information says 3 to 5 business days but I'm still waiting for my order to arrive.

I love all the products of Estee Lauder, and especially the cosmetics. I am fascinated by the shadows, the lipsticks, the powder, the ingredients are of high quality, a lot of colors and textures. I have 5 years of using them and I recommend them.

This past summer I switched to Estée Lauder double wear stay in place foundation predominantly for photo shoots and 'staying power'. Within several days of using this product I developed what looked like acne (I'm 52 years old). I started using acne treating facial hygiene products to help this skin condition, thinking that I wasn't cleaning my skin thoroughly. I continued using the foundation and became meticulous with my facial cleaning regime. My skin only got worse and then severely damaged. The bumps became open, deep wounds. Thinking I had contaminated the product I had initially purchased, I bought a new one. My face only continued to get worse and extremely painful. I had not considered that there might be something wrong with the foundation.

I recently purchased Estee Lauder Advanced Night Repair and after about 3/4 days of use my skin started to burn and itch terribly. Both eyes swell up and are red and itchy, my ears are burning and itchy and I have a rash all over my neck. It has been like this for over a week now and continuing to get worse. Today my doctor prescribed me steroids so hopefully this will help. I'm disgusted that such an expensive cream that can ruin your face like this is allowed on the market without a single warning.

After trying to purchase 7 time some products online, all my attempts are all for nothing. The orders goes canceled after few min of placing it. I contacted them through phone, online chat, email. They tried to resolve it to see if it is a credit card matter but after 1 day they send me another email with a phone number to call them again... for help assisting. I'm very disappointed, I do really love their products but after 7 attempts I give up.

I purchased a lipstick from Estee Lauder (Insolent Plum). I had it for a few months before I started using it. It broke at the base which made it impossible to use. So I ordered a new one. Well I have only used the new one several times and the last time I went to use it, I discovered that it too had broken at the base. I have used many different companies' lipsticks and never had this happen before. I am upset at this because the prices is very expensive compared to other companies. I would not recommend this product.

I am a returning customer of esteelauder.com, and all my info are inside the Estee Lauder website. I purchased two orders from them, and I didn't touch a thing after that. I am pretty damn sure I am the only one who has access to my account. The next day I received a email, saying they have cancelled my orders UNDER MY REQUEST. When I asked the customer service, they said sorry but there's nothing they can do as the things are already sold out. Following are their words:

"Per your request, we have cancelled esteelauder.com order #**. The following item(s) has been cancelled and will not be shipped." I'M NOT A SENSITIVE PERSON, BUT IS THAT TOO MUCH FOR A BIG COMPANY? Even if you say the bag is out of stock I won't say a thing. Could you just simply find someone who speaks human language? You insist it's my fault and that's really disgust me. Go away!

I am furious! I bought one of the Estee Lauder daywear and it irritated my skin. I went to my doctor and he told me I now have dermatitis caused by this product. It has been a week and half now, and eyes are still swollen and my skin still burns.

I recently went to purchase Day Wear foundation only to find that it has increased in price to $42 for one bottle. I love the product but I will be choosing another brand because it just simply isn't worth the cost anymore.

I just tried the moisturizer as a freebie and have to say I’m in absolute agony now. My neck has come up in red blotches everywhere and it’s itching like hell and burning hot. I am very tempted to take the product back to my local store but as it was a freebie, I wouldn’t expect a refund! I just think that their sales representative should know the effect that some of their products are having on the customers. Avoid, avoid, avoid!

I purchased both Double wear and Day Wear Moisturizer together. Using this for the first time, I applied generously the Moisturizer first and then the Double Wear Foundation. The Moisturizer burned but I thought this was a normal since many lipsticks burn when put on. After all this was an expensive brand and I had used some of Estee products for years. The burn did not stop there for the next day I had a horrible red rash all over my face and still have it even though I have been to the Dr. and had steroid shot and medications. I am taking it up at present with Estee but I do not have hopes of solving my problem. If they can take back the rash instead of the product I would have been more inclined to believe they are a honest and generous firm. What is so bad for Estee is I am extremely active and have many friends who will ask about the rash and of course I will have to tell them.

ADVANCED NIGHT REPAIR - I used it around my eye area only and my eyes burnt. Turned red with pain and endless tears. This product ruined my eyes. Be careful please. My teenage daughter tried it and she woke up the next day with swollen red, burned skin all around her face!!! Tried their expensive lipstick, not lasting even for 15 minutes. Very rude customer service!!!

I have used ANR serum from when I was 20 yrs old or younger. I believe that because I was using it at such a young age, it has aided me in keeping a young appearance. Estee Lauder used to religiously give trial bottles of ANR in their gift with purchase giveaways and I used it just because it was there and when I was feeling dry in some spots. I'm glad I put this on my face when I was young because even though I am now 47, my skin is in the same condition as someone who is 24! A 24 yr old noticed this about me herself and asked me what I use on my face! It is important to get it only from the Estee Lauder counter or from Estee Lauder online only. DO NOT buy from a third party!!! There are a lot of fake bottles floating around from China. This is probably what is giving some people rashes. Beware... Only buy directly from Estee Lauder!!!

Advanced night repair serum should be labeled with a warning! After applying it I woke up to a rash all over my face. What progressed over the next 48 hours was horrendous. Burning swelling blisters! I have never ever reacted before to any product. I had to consult 2 Drs. My face was so bad. The swelling was shocking. Even worse Estee Lauder won't acknowledge this.

I have been getting this 2016 blockbuster makeup kit for Christmas for many years and it has always been top notch until this year. What a disappointment!! The eye shadow is smaller and packaged with the blush in 3 odd shades. No eyeliner, no cologne and only the one box, certainly not the quality of the previous kits. These kits started me using these product years ago and the quality of the products has really slipped.

I used many cosmetic brands before trying Estee Lauder decades ago, and have no regrets with the decision. The variety of products enables me to find the exact item needed for my skin type. Estee Lauder representatives are always helpful with information on specific products and recommendations. The promotions which offer new products are an economical way to try new items. Estee Lauder meets, and often exceeds, expectations, with advertising true rather than hyperbole. Representatives are helpful, making telephone calls to give information about promotions and new products. Thank you notes also are mailed, which are especially appreciated.