Estee Lauder

Purchased a gift with purchase around Christmas time that included a full size jar. I was excited to try it. I’d been using it for a few days (day & night as per sales person) and then started noticing red patches under my eyes. I basically has burn marks and swelling under my eyes. It’s been a couple of days since I stopped using it and it’s still dry, burnt and painful. All I can apply at this point is Aquaphor. This is a terrible product.

Estee Lauder Double Wear Maximum cover has been the only foundation is able to cover my melasma. The foundation is thick. You only need a small amount to apply. Foundation can dry your skin.

I thought I had found the most beautiful eyeshadow ever, but I was terribly wrong! I had received the “Lily Pulitzer For Estée Lauder Pure Eyeshadow Compact” as a part of a special combo pack when you spend so much money on another of Estée Lauder’s products. It contains 4 shades of eyeshadow, of which I only used one. I must admit, I hung on to this product for a few years before deciding to try it, but there was no expiration date on it, so I figured it was good to try. It went on beautifully—like velvet! I had been applying it for about 2 weeks off & on, meaning: some days I wore eye makeup & other days I wore none. I was so impressed until I had a severe allergic reaction to it!!!

I had an issue since I purchased an order of moisturizer from Estée Lauder back on Nov 2019. I have used Estee Lauder products for many years and never had an issue until my purchased last November 2019. I got a very bad allergic reaction. Vey dry skin, itchy, red puffy eyes got very swollen the skin around my eyes. Lids were breaking from been so dry. It felt like they had put acid around my eyes. I spend hundreds of dollars going to different doctors not knowing what it was.

I've been using Estee Lauder's products for a least 14 years so when I had an allergic reaction I though was due to some new make up remover I used. I stopped using it and didn't use anything on my face for few days. Now I started using my usual eye creams and serum and the redness around my eyes is coming back. After reading some of the reviews I guess they changed something and it's their products giving me the reaction.

I have used Estée Lauder skincare for years. The products are good but customer service is not that great. They expire your rewards annually and will not roll them over regardless of when you made the purchase. My anniversary date is 7/6 and I made a large purchase on 6/29 that qualified me for the 20% off coupon. They credited my rewards on 7/1 for the purchase and emailed me the code for my 20% off my next purchase coupon on 7/2. On 7/6 they deactivated my coupon and said it was only good for till 7/6. When I called customer service, the rep. said “how unfortunate for you”. I was only given 72 hours to use it.

I have 4 orders from family members that are unable to go out due to pandemic; Estee Lauder assistant was explained several times that I need it to do separate orders so each person could get GWP and Upgrade; order were 1 Resilience Lift Day, 1 Resilience Lift Night, 3.4oz ANR and Resilience Lift Eye; she refused to do it stating that couldn't issue more than 3 GWP per person and only 3 upgrades! Again explained that were for 4 people, offered to do separated transactions, again she refused! I paid almost $500.00. I was not lower myself to keep arguing w her! I paid and left very angry! Now I am looking at the bag and I am returning everything and go to Dillard's to get Items!

I ordered a product during a promotional offer but when I received my order the free bag and items were missing. I have called repeatedly, been on hold for almost 2 hours with no answer. I tried chat multiple times over multiple days, waiting for extended periods of time. No one ever came on the chat. I understand we’re in a pandemic but why don’t they quit emailing offers every day and acting like they’re open when for all intents & purposes they’re closed?

I have used many products as a licensed esthetician, but I have never had a reaction like I did to Estée Lauder’s holiday gift set. Rosacea like breakouts on cheeks, pimples on lips like cold sores and red splotches. I tried taking out the oil then the moisturizer, which helped, but then I went back to using the cleanser which was used for travel only as well as the eye cream- which to the point I thought I needed lower lid surgery. I won’t even pass these on to someone else to see how their skin reacts, because that would be a straight out mean.

The products are good. If you can get them! The website is ALWAYS experiencing issues. One chat rep will say they can help while the other can't or won't. I don't know what is going on with that site but it's a convenience for some of us who can't get to the store as quick as we'd like. They are teetering on losing my business. Clinique isn't bad.