Estee Lauder

I tried Estee Lauder Revitalizing Eye Balm and Estee Lauder Advanced Eye Night Repair Gel. Both eye creams caused redness, puffiness, deep wrinkles and burning, almost immediately after application. Days later, the symptoms are still here.

Oct 24th I ordered Aerin perfume. Per the website, returns are fast and easy. Great! I wanted to exchange for a different perfume. I returned the perfume via UPS mail, they promptly received my return which was supposed to be exchanged. Well I waited. And waited. And waited. I finally called and they told me they were out of the perfume I wanted to exchange for. I said "Fine, please just refund my $290." They told me 7-14 business days. I’ve heard this from most businesses so no big deal. I wait. And wait. And wait. Nothing. I call (stay on hold for 22 minutes), the guy told me it was issued. Just wait. Okay. I wait. And wait.

I placed my order on Nov 11th. The tracking information provided showed the order will be delivered on Nov 14th. The order never made it to my home and the tracking information still shows order to be delivered between 11/14-11/16. After waiting for a couple of weeks, I reached out to Estee Lauder (EL) and they processed a new order. I received an email the replacement order was processed on 12/3. I received the tracking number on 12/8 and told the order had shipped.

I placed an order on 11/23/2022 via esteelauder.com. My Estee Lauder account states that a label was created on 11/24/22, then manifest complete 11/25/22 and “awaiting carrier pickup”. UPS Tracking states label created & billed on 11/24/22. I still have not received anything as of today, 12/14/2022, after 21 days. I have contacted Estee Lauder customer service 4 separate times. I have spoken with 4 different customer services agents (all copied, pasted, and saved for reference). The 1st agent on 12/7/22, stated that she would send a “no-cost reshipment” via overnight transit. That never happened.

Received Bronze Goddess in UPS mail. No packing around it at all. When opened it was totally broken. Estee Lauder say it is up to me to return and then they will credit or replace. This was not my mistake to Fix. BOO Estee Lauder. I have purchased your products for years. Extremely Disappointed to say the Least. Would be less than 1 Star if Possible.

I purchased the eye cream. After using the eye cream for 3 weeks, I felt my eye burning! The next couple of days my eyes are swollen, irritated, very itchy! Now I wondering if the puffiness will go away. Tried to take the product back and no luck! Take this product off the shelf!

I am excited and so relieved that I finally found the right product for my face, Big Thanks to ** Samantha at the Fourways Mall in Edgars store. I had just gone to buy Foundation but I ended up buying all that I needed to care for my face and in less than 2 weeks I can see the best results. I am definitely sticking to Estée Lauder Products, Thanks to Samantha **’s kindness and patience explaining how the product works. Even took her time to write notes for me when to use what. Best product and best customer service.

I'm specifically writing about the Loyalty program which has proven to be a ruse! Technically a customer is entitled to a free full size product upon teaching 450 points. The problem is that near unavailability of these supposed products renders this promotion utterly useless. They offer a few items to select, the majority to entirety of which are always out of stock and never seem to get replenished or renewed. So, it's clear that Estee Lauder uses this ruse to encourage the members to spend money just to never fulfill the promised obligation. I wrote to the customer service explaining the situation but never received an answer which to be honest is hardly surprising to me. It's obvious that this company does not commit to any responsibility or accountability towards its customers.

I have been using the Double Wear Foundation for about 3 years now, I buy this product twice a year without fail. The quality of all their make-up products is superior and long-lasting. There are also a wide range of colour shades.

I bought during the 2021 black Friday promotion and it was supposed to come with the micro essence full size 13oz - $200. They replaced it with advanced night eye repair -$66?! Something isn't adding up.