Estee Lauder

I start using Estée Lauder eye cream for one month and had a very bad experience. I start having rashes around my eyes, swollen...burning. My biggest mistake ever. Using Vaseline jelly under my eyes now. Makes my eyes much much better.

I bought the Advanced Night Repair Eye Supercharged Complex System and was told that it would help with the dark circles under my eyes and will help with fine lines. I used to this product and the next day when I woke up my eyes were severely red and swollen. It’s like I put acid on my eyelids and burned the skin off. I have been left with the most horrible itching, burning, peeling and this off and on swelling for over a month now. I can’t put anything on my eyes except Aveeno colloidal oatmeal cream. I am stuck with this Estēe Lauder Advanced Eight Repair Eye Supercharged Complex Synchronized Recovery product along with the Resilience Multi-effect and Revitalizing Supreme that I paid over $50 for. I didn’t even want to give this product one star because of the pain and suffering I have been going through. But in order to post this I had to rate it. I would rather deal with dark circles under my eyes than go through this pain.

The order took a week to process. I asked customer service about the status, and they assured the package would be shipped in the day, but it did not. I was waiting another three days to receive the shipping information. I would not recommend to shop online.

I purchased the double wear makeup and received the eye cream and a moisturizer. I used the eye cream and moisturizer that day. My eyes began to itch and my face was on fire... so took the makeup off. The next morning I looked like some one beat me... My face was swollen and red. I do have pic. Is this company doing anything to compensate? Please take this chemical off the market!

I just put on the Estee instant resurfacing peel and there was a slight burning sensation but the burning went away about 60 seconds later and so far so good. I will reach back out in a few days so I can give my honest opinion.

I am an Estee Lauder customer and have been buying from you for over a decade. I am so annoyed with the lack of customer service I get from your consultants at various stores and malls. It's like they are trained to be idiots. My most recent issue has been with your double wear powder and the pigments from your double wear foundation in bronze. I buy both these products and I often bulk buy. I see your shelves are clear of the powder. I last bought 2x powders in November 2018 and the opened one at the end of January 2019. The colour and coverage is disappointing and the shade has definitely been changed. I still have a sealed powder but after many trips and calls, etc. to your counters it's been like speaking to a bunch of dummies.

Bought a small bottle from Nordstrom and applied this product after cleansing and my skin started to burn (thought I was going to have to go to the ER). Couldn’t sleep. Woke up my face was completely red with welts everywhere. The next day I had what looked like burnt patches everywhere particularly around my chin and near the nasolabial area. You’ve got a bad product.

I received my Estee Lauder Advanced Repair as samples in my BirchBox membership. I used it one night, loved the way it made my skin feel. Used it the next night, the same thing, until I was cooking Christmas dinner and was a bit hot in the kitchen so I wiped my eyes. They immediately began to burn and sting and weep. I used allergy eye drops and took **, but they still continued to swell. I was afraid I would have to go to the ER but they stopped swelling. Two days later my eyes are still swollen, itchy, and crusty. This is crazy that such a well know company has had so many people have the same horrible reaction to a product! Are they going to wait for someone to lose their site before they remove it from production???

I bought at Estee Lauder online a fragrance I've used for years. There were free gifts offered and I chose two. I received the product but no free gifts. I called and was kept on hold for ages, so I hung up. I emailed several times and finally got an answer. They said they had no samples left. Really? Well I am on their mailing list and every day I receive at least one offer to buy one of their products and get free gifts. So they are telling people to buy products, promising them free gifts, but there are none left. False advertising, very bad service, and to top it off, the fragrance was old.

I bought an Advance Repair as gift to my aunt, when she unpack, that is a tester! Rubbish company with poor service quality! They said just wrong input, and they don't apology, just asked me go to the shop change the stock myself! I can't believe this is an international firm.