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Reviewed July 4, 2023
This product caused severe swelling, redness, and painfully irritated and damaged skin - akin to a chemical burn. Searching on Google indicates this is a common reaction (others' photos look exactly like my own symptoms) - I'm amazed the product is still on the market.
Reviewed April 21, 2023
The suggested replacements for Idealist leave a residue on my face. Idealist left no residue and my makeup went on smoothly. Please return Idealist to your products! I have used Idealist for years and the texture it gave my skin was practically undetectable. Please reinstate Idealist!!!
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Reviewed Jan. 2, 2023
I tried Estee Lauder Revitalizing Eye Balm and Estee Lauder Advanced Eye Night Repair Gel. Both eye creams caused redness, puffiness, deep wrinkles and burning, almost immediately after application. Days later, the symptoms are still here.
Reviewed Dec. 24, 2022
Oct 24th I ordered Aerin perfume. Per the website, returns are fast and easy. Great! I wanted to exchange for a different perfume. I returned the perfume via UPS mail, they promptly received my return which was supposed to be exchanged. Well I waited. And waited. And waited. I finally called and they told me they were out of the perfume I wanted to exchange for. I said "Fine, please just refund my $290." They told me 7-14 business days. I’ve heard this from most businesses so no big deal. I wait. And wait. And wait. Nothing. I call (stay on hold for 22 minutes), the guy told me it was issued. Just wait. Okay. I wait. And wait.
A week later I call and talk to Tammy, a manager (after I call and sit on hold for 40+ minutes just to get Tammy on the phone). She issues another refund. Just wait 7-14 business days! Okay so I wait. And wait. Nothing. I call (after sitting on hold for almost an hour since we are now beginning the holiday season). I talked to Michelle. Very kind. She issues another refund. By now we know the drill.. 7-14 business days. So I wait. Nothing. I call corporate office. I speak with “I’m just a switchboard operator” Kevin who takes my info to pass along. I get an email that night with a refund of $84 (what????). I reply to the email. Nothing. I call switchboard Kevin back the next day, he says he will send up another message. Crickets.
At this point the date is Dec 18. I ordered my order October 24th. So I call the 1-800 again and they almost immediately answer the phone, I was happy with that since I’ve wasted hours and hours of my time trying to reach someone to fix my problem. I ask to speak to a manager and I sit on hold for 34 minutes. Erin eventually answers, go through everything (again for the 4th time with a manager) and she says the same thing. 7-14 days. At the end of the conversation she said the reason I had such issues was because they said they haven’t checked in the package due to them being backed up for the holidays. I said this was the first time I am hearing this, UPS gave a verification of receiving the item AND this happened around the 1st of November, not during the holiday season rush. Erin did get me my refund. I received it today Dec 23rd. No one called me like I requested. I asked for a phone call several times to cut out the middle man and save me some time sitting on hold. They could not be bothered.
I cannot believe what little customer service they offered after everything I had to do to get my money back. They had their perfume and my money for almost 2 months. There are so many new brands out there and EL is an outdated, older brand. I will not spend my money on a brand that chooses to be so flippant to their customers who legitimately have an issue and don’t consider it to be a priority to take care of. Estée Lauder companies are Clinique, MAC, Too faced, La Mer, Jo Malone, Smashbox, Aveda, Origins, Bobbi Brown, Le Labo, Bumble and Bumble and now Tom Ford. For every brand I listed above, is a company that is the same if not better to receive my money.
Reviewed Dec. 19, 2022
I placed my order on Nov 11th. The tracking information provided showed the order will be delivered on Nov 14th. The order never made it to my home and the tracking information still shows order to be delivered between 11/14-11/16. After waiting for a couple of weeks, I reached out to Estee Lauder (EL) and they processed a new order. I received an email the replacement order was processed on 12/3. I received the tracking number on 12/8 and told the order had shipped.
After tracking the 2nd order, it says no tracking information. I reached out to EL again and was told the label was created on 12/3 but order had not shipped. When I call the office number, and waiting for over 10 min, when the rep answers they either hung up or the call gets disconnected. I've tried chatting with someone and after they answer and verify information they don't come back to the chat. This order was a present for my mother who lives out of the country and I'm leaving on 12/25 to see her but I don't think her present will make it here by then. I'm very disappointed with this purchase and the lack of communication from EL.
Reviewed Dec. 14, 2022
I placed an order on 11/23/2022 via esteelauder.com. My Estee Lauder account states that a label was created on 11/24/22, then manifest complete 11/25/22 and “awaiting carrier pickup”. UPS Tracking states label created & billed on 11/24/22. I still have not received anything as of today, 12/14/2022, after 21 days. I have contacted Estee Lauder customer service 4 separate times. I have spoken with 4 different customer services agents (all copied, pasted, and saved for reference). The 1st agent on 12/7/22, stated that she would send a “no-cost reshipment” via overnight transit. That never happened.
The 2nd agent on 12/8/22, asked me to wait one more day for the overnight to arrive. That never happened. The 3rd agent on 12/9/22, stated that they would submit my concern again and that I would receive a copy of all chat transcripts and an email confirmation. NONE of that ever happened. And the 4th agent on 12/12/22 was just as unhelpful as the other 3 and pretty rude. This whole shopping experience with Estee Lauder is by far the worst I’ve ever had. It’s unacceptable.Date of transaction: November 23, 2022
Customer Service Contacts:
December 7, 2022 with Kaila
December 8, 2022 with Dan
December 9, 2022 with Joshua Immanuel
December 12, 2022 with Shane
Reviewed Nov. 3, 2022
Received Bronze Goddess in UPS mail. No packing around it at all. When opened it was totally broken. Estee Lauder say it is up to me to return and then they will credit or replace. This was not my mistake to Fix. BOO Estee Lauder. I have purchased your products for years. Extremely Disappointed to say the Least. Would be less than 1 Star if Possible.
Reviewed Oct. 8, 2022
I purchased the eye cream. After using the eye cream for 3 weeks, I felt my eye burning! The next couple of days my eyes are swollen, irritated, very itchy! Now I wondering if the puffiness will go away. Tried to take the product back and no luck! Take this product off the shelf!
Reviewed Aug. 20, 2022
I am excited and so relieved that I finally found the right product for my face, Big Thanks to ** Samantha at the Fourways Mall in Edgars store. I had just gone to buy Foundation but I ended up buying all that I needed to care for my face and in less than 2 weeks I can see the best results. I am definitely sticking to Estée Lauder Products, Thanks to Samantha **’s kindness and patience explaining how the product works. Even took her time to write notes for me when to use what. Best product and best customer service.
Reviewed June 17, 2022
I'm specifically writing about the Loyalty program which has proven to be a ruse! Technically a customer is entitled to a free full size product upon teaching 450 points. The problem is that near unavailability of these supposed products renders this promotion utterly useless. They offer a few items to select, the majority to entirety of which are always out of stock and never seem to get replenished or renewed. So, it's clear that Estee Lauder uses this ruse to encourage the members to spend money just to never fulfill the promised obligation. I wrote to the customer service explaining the situation but never received an answer which to be honest is hardly surprising to me. It's obvious that this company does not commit to any responsibility or accountability towards its customers.
Estee Lauder author review by ConsumerAffairs Research Team
Josephine Ester Mentzer, nicknamed Estee in school, learned the chemistry of creating skincare products from her uncle, who was a chemist. She launched her product line in 1946. Today, the company carries on Estee’s tradition of gifts with purchase, elegant packaging and quality skincare products, which customers can buy online or in stores around the world.
Gift with purchase: Estee Lauder is famous for offering gifts with purchase, which can give consumers a chance to try new products with minimal risk.
Estee e-list: Sign up for Estee Lauder’s free loyalty program online to start earning points and rewards on every purchase. The program has tiered levels, depending on how much you spend. Even the lowest level receives discounts, free samples, free shipping and a birthday offer, so it’s worth signing up even if you only place one order.
Luxury skincare: Estee Lauder’s latest skincare line, Re-Nutriv, uses premium products, including South Sea pearls, Black Diamond Truffle extract and 24-karat gold for a luxury experience.
Free standard shipping: Receive free standard shipping on all products ordered directly from Estee Lauder’s website, no matter the cost. Charges apply for expedited shipping.
Signature services: Every Estee Lauder counter offers complimentary makeovers and two-minute touch ups. Reservations are a good idea for customers who want a makeover for a wedding or other special occasion.
Estee Lauder Company Information
- Company Name:
- Estee Lauder
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