Estee Lauder Reviews

I purchased 2 gift sets from the Estee Lauder website. It's been months and I still haven't received them? I've looked up my order on their website and it states that a label has been created, but the courier has not received the package? It has been saying this for months!? I reached out to customer service, gave them my order # etc., and they said there is nothing they can do!? I will never buy anything from Estee Lauder again. I feel like I have been scammed! BEWARE OF BUYING ANYTHING FROM THEM ONLINE!

I placed an order on the Estee Lauder Canada website on November 11, 2024, but as of today, I have not received it. Despite making eight calls to your customer service team, I’ve received conflicting information each time. Every representative I’ve spoken to claims the order was dispatched on November 14, providing different courier tracking numbers. However, when I check the tracking status, it always states that a label has been created, but the courier has not received the package. Each subsequent call results in a new tracking number with a different courier service, adding to the confusion.

Why people choose Estée Lauder? I had no idea. Honestly, it’s one of the worst formula available on the market. It’s the worst products at the not cheap price. I had several reactions on my skin and regret to use their skincare and their makeup line. I know they bought Tom Ford a luxurious company with its secret formulas, but my opinion that nothing will change Estee Lauder, nothing from copy another company or Ben mixed with another company or collaboration, nothing. I don’t like Estée Lauder for their not honest about their business, their ingredients and better they close their business and invest in other formulas as become only sponsors for new emerging make up designers. Don’t judge for my review as I made it from my personal experience. Thank you. Love your skin.

I love the packaging of their products. It’s not only sleek and stylish but also practical. The dispensers for the powders are designed to minimize mess, which makes applying my makeup a breeze. It’s those little details that make a big difference.

I recently purchased a bundle on their website because they were having a promotion where you get a free full size moisturizer when you spend $135. I added the promo code and made my purchase. But when my order arrived I realized that it was missing the promotional product (a $70 value). When I contacted customer service I was told that it was “while supplies lasted,” and the product was out of stock. They refused to offer an alternative product AND instead offered me a 10% credit ($14). The best part was that the same exact product they claimed was “out of stock” was currently available for purchase on their website. They basically said “tough luck.” I’m returning my order and I will never use anything from this brand again. They have terrible customer service and are deceptive in their marketing. There are better brands with better products.

Purchased Advanced Night Repair serum, revitalizing supreme+ youth power eye balm. Youth power cream, advanced night repair eye super charged gel cream, advanced night repair eye concentrate matrix for a discounted couple hundred dollars thinking the whole kit would provide the best results. I used it for a couple of months and it did not soften my skin nor provide any positive results. Worst purchase of my life…

I am extremely satisfied with the service provided by this company. They took the time to explain everything they were doing and answered all of my questions. Highly recommend this service! The technicians were prompt, courteous, and knowledgeable. Thank you!!

I have tried countless makeup brands over the years, but this one stands out as one of the best. Their long-wearing foundations and setting sprays keep my makeup looking flawless from morning 'til night, and their bold lipsticks add the perfect finishing touch to any look. Amazing product really like all the products of Estee Lauder and recommended to other also!!

I did not know why I woke up one morning with swelling under my eyes. Did not think that the new eye cream I used could have caused it as the brand was the well established Estée Lauder. As it turned out it was the eye cream that caused the issue. The swollen area under my eyes burn even now - weeks after I stopped using it. The swelling has not reduced either. Really annoyed that they are still selling this horrible product.

I was using the DayWear eye gel and really liked it so I started using the eye make up remover, Advanced serum, night cream and eye cream and the mascara. But I have other products I mix in. First the mascara irritated my eyes horribly; felt like contact dermatitis. I stopped using and noticed the remover irritated my eyes. I’m so nervous to keep trying out the others but they were expensive and the day eye cream seems to be fine. Just not sure why they would add some of the ingredients they have to eye products that don’t need strong retinol-like ingredients. Use caution or get a sample first before buying, it seems like a lot of people have had eye issues with the products.