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Covergirl
Covergirl
Overall Satisfaction Rating
1.66/5
  • 5 stars
    6
  • 4 stars
    5
  • 3 stars
    5
  • 2 stars
    28
  • 1 stars
    73
Based on 117 reviews that contain star ratingsSHOW RATING DISTRIBUTION

Covergirl

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170 Covergirl Consumer Reviews and Complaints

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Verified Reviewer
Original review: June 26, 2018

I've been a long time user of Covergirl mascara (over 20 years), but recently they changed their product. I bought the new "Total Tease" and used it a couple of times before I got an eye infection. Cleared up with meds, but I threw out all my eye makeup and started fresh. This time I bought Full Lash Bloom. Within days I had an eye infection again and required more medicine. I stopped using mascara for over a month and just bought Revlon - no issues so far after several weeks use. My doctor told me it was a bacterial infection from the mascara. I won't be buying Covergirl again.

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Verified Reviewer
Original review: June 8, 2018

I have used Cover Girl Cheekers blush and the single eyeshadow for decades without issue. The last time I purchased these items (just a few weeks ago) I noticed they were more crumbly than usual. Usually these products last me at least 2 or 3 months or more. I am just about out of both due to the rapid crumbling away. New formula, undoubtedly...I am super disappointed and probably will look for a replacement product with another brand. It won't be easy to replace what I have used and loved for decades. I don't know why you have to ruin a perfectly good product and lose faithful customers.

2 people found this review helpful
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Verified Reviewer
Original review: April 4, 2018

Purchased new makeup due to an eye infection that I had. Bought all new Covergirl products, Peacock Flare Mascara and Covergirl foundation with SPF because I’m very fair. Well, after using the product, I woke up with swollen, itchy eyes. Fortunately, not as terrible as other people’s pictures I have seen in this review post. However, bad enough to scare small children. I am definitely not purchasing any more Covergirl makeup... kinda over this itchy redness.

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Verified Reviewer
Original review: March 29, 2018

I used the Katy Kat eye mascara and right now I’m seeing a specialist to check my eye, missed work two days, bought all sort of medication and now my eyes are sensitive to lights... What kind of mascara is this for goodness sake, I have never had any kind of eye problem and now the doctor is suggesting I use medicated glasses, went to Shoppers drug mart where I bought the mascara to tell them what had happened and the manager asked if I wanted a refund, she didn’t show empathy towards me. Nothing, I am a call center agent and now I can’t even work without wearing sunglasses, I’m supposed to be at work today and I’m stuck at the doctor's office, my head is aching, me eyes are hurting, I’m literally crying right now... someone pls help me, this is really bad...

3 people found this review helpful
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Verified Reviewer
Original review: Feb. 26, 2018

I have watched the current ad with the older woman who laments that some women reach a point where they ‘give up’ and she’s wondering (looking at herself in a mirror) when that time is? I am not sure what the approach and desire of this ad is. When I watch this ad, looking like her at any age is not what I aspire to do. In fact, I am 70 this year and THIS is what 70 should look like. No offense to her but this ad just doesn’t make me want to be Covergirl anything.

3 people found this review helpful
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Verified Reviewer
Original review: Feb. 19, 2018

I have been buying Covergirl eyebrow pencils for as long as I can remember. They recently switched their packaging but I was able to find my colour. Was thoroughly annoyed when the pencil kept breaking, thought defective set. Bought another package and same thing happening. I am getting half the product as it keeps breaking on me. I am reading lots of other issues with eye infections for mascara and eyeliners and will no longer be buying anything Covergirl again. You guys messed up bad with this recent quality dive.

2 people found this review helpful
Verified Reviewer
Original review: Dec. 27, 2017

Purchased these pencils at a Walmart in my area. As of lately the pencil tips break off the pencils when you sharpen them so you're really only getting half of the product you're paying for. More importantly, I have started to break out in my eyebrow area! I have never broke out on this part of my face! Also, I'm 61 years old. This has to be a reaction to the eyebrow pencils. I will never use them again. Must be some type of chemical in them now. Terrible, terrible quality. What is going on here???

2 people found this review helpful
Verified Reviewer
Original review: Dec. 6, 2017

A few times I used Covergirl eye pencil it made my eyes watery and when I woke up my eyes had so much of goo that it was hardened and my eye was shut closed. It also gave me conjunctivitis, threw it away now and going to get some eye drops.

2 people found this review helpful
Verified Reviewer
Original review: Nov. 3, 2017

Process of elimination with make-up and thankfully I wear very little. I am thankful to find the complaints here about Covergirl mascara since they confirmed the results I experienced using Star Wars brand mascara by Covergirl. Painful eyes, watering, tissue tears, unable to focus and more! Sounds like a recall is in order so who is holding this company to the fires in getting these products all mentioned in the reviews off the market and not returning a product to market until they fix the ingredient formulas that seem to be suddenly causing physical harm. This mascara is in the garbage...

3 people found this review helpful
Verified Reviewer
Original review: Oct. 9, 2017

I bought the purple Ink It eyeliner because I’d been using CoverGirl products for years with no problem. It was a trusted brand. Each time I wore the eyeliner the next day my eyes would be bloodshot. At first I thought it was coincidence, but it kept happening. The last time I wore it the very next day I woke up with BOTH eyes swollen and like they had pink eye. I went to doc who said bacterial infection and gave me eye drops. I ditched all make up for well over a month, pitched the Ink It eyeliner, and will try another brand.

4 people found this review helpful
Verified Reviewer
Original review: Sept. 23, 2017

I will start by saying that I have used CoverGirl mascara since I was around fourteen years old. I have never had an issue prior to 2017. In late July I got the Katy Kat mascara, and the next day I woke up with my right eye swollen shut, red, with a film of pus, and I was in a great amount of pain. I went to the eye doc, and he said it was a bacterial infection likely from me working with kids. I did not think it could have been my CoverGirl product, because all of the mascaras I have used in the past have been great. I stopped wearing makeup for 3 weeks, threw out all of my old makeup, and the infection cleared up. I was cleared to wear makeup again, and shelled out over $100 to replace all of my brushes, etc. The day after I wore the makeup, I then had infections in BOTH eyes. I received a stronger prescription, threw away all of that makeup, and started the process all over again. This was at the end of July, and it is now the end of September.

I feel ridiculous for not realizing that it was my mascara, but it was always a tried and true product for me. I've spent around $60 on replacing this product since July, only to find that it was this product that has made me sick. I am now on steroid eye drops because of how many times I've had an adverse allergic reaction to the CoverGirl products. I found out that it was the mascara because I tested my makeup one at a time over the span of a few days. The morning I applied my mascara was the same day that I started to feel that familiar eye pain and pressure by nightfall.

Whatever they have changed in their products has been a poor decision on their part, considering many are having reactions to this mascara, and they have lost a long term customer because of it. I will never be using CoverGirl again, and I've shown my friends my pictures (they were all worried and confused about it as well) and my friends and family are also changing brands because they are afraid that it will happen to them, too.

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6 people found this review helpful
Verified Reviewer
Original review: Sept. 7, 2017

Covergirl is a decent brand for everyday life and products are generally well thought out. Easy to use and offers something for everybody but it is more geared toward people under 30.

2 people found this review helpful
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Verified Reviewer
Original review: Aug. 17, 2017

I purchased Katy Kat mascara some time ago and after using it the first time, I noticed my eyes were itchy but couldn't figure out why at first. I figured that the reaction may be the mascara since that was the only thing that changed in my daily routine. I had ran out of mascara so I used the Katy Kat (forgetting about the issue I had before) and by the end of the day my eyes got super itchy and puffy. My eyes were swollen for 4 days, I missed work and previously scheduled plans. The only thing I could do to relieve the pain and discomfort was take ** and sleep. I contacted CoverGirl and they gave me a rather generic scripted response with a $9 voucher for the cost of the product. Although it isn't about the money per se, it's the way in which it was handled that is disturbing. This is an absolute horrible product and even worse customer service.

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Verified Reviewer
Original review: July 27, 2017

I have used the CoverGirl brand for as long as I can remember but recently I purchased the "So Lashy Blast Pro Mascara" in Black and had a terrible allergic reaction twice. The first time I used it on July 9th, I went to a family party, came home and used makeup wipes to clean my face before bed. The next day, my eyes felt itchy and the next couple of days swelling and itching increased. I saw the doctor on July 13th. I told her about the new Mascara and new foundation (also CoverGirl) but that I had also been around some dogs at the party but we couldn't pinpoint what was causing the reaction. She said not to throw the makeup away and try again in a few weeks.

After a week, the intense itching and swelling subsided but I waited an additional week before using anything on my face just as a precaution. This past Monday, July 24th, I put a small amount of the Mascara on and within a few hours I could feel the itching again. I used just water and a washcloth to clean it off immediately instead of a makeup wipe in case the mascara and wipe were acting in conjunction with one another. Tuesday I woke up to red swollen eyes that continued to swell all day. This morning, July 26th, I woke to my eyes almost being swollen shut. The pain was awful and the itching made things worse. I started to use a topical steroid cream prescribed by my doctor 2 weeks before and it has helped tremendously.

I've never paid attention to the mascara I bought because like I said, I've always used CoverGirl and have never had an issue. I usually switch up the type of Mascara every time trying new brushes etc. Now that I'm looking up the product online, I see that it is not one of the Mascaras listed as hypoallergenic​ but I was unaware of my allergy until now. I'm disappointed that this was the one time I bought a more expensive CoverGirl Mascara and had such a miserable experience.

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6 people found this review helpful
Verified Reviewer
Original review: June 15, 2017

In April I bought Katy Kat Eye mascara and have since battled itchy, angry red circles around my eyes, oozing and painful reaction. And when the swelling goes down my eyes look scaly and still itch. I was not sure what was causing this reaction because I get the same reaction from exposure to latex. I quit using mascara for a week and over the past two days I have finally had normal eyes again. So, I used the mascara again yesterday and what do you know, today I woke up with the same itchy red area (it's not my eyeballs, it's the skin around my eyes). Then as luck would have it, a friend of mine posted on Facebook a photo of her eyes and the description of her reaction was exactly what I have been experiencing. We got to talking and guess what mascara she recently purchased??? Katy Kat Eye! They need to get this off the shelves!

8 people found this review helpful
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Verified Reviewer
Original review: June 10, 2017

Covergirl outast lipcolour (new formula) - My lips poofed up like I had a Botox injection. Both were red and sore peeled. I said I have been wearing this since it came on the market. I loved this lip colour and told all my friends about it. Something has changed in the formula of it. Now my lips are naked. I cannot find another one I like.

7 people found this review helpful
Verified Reviewer
Original review: May 14, 2017

I have been a CoverGirl customer for 50 years and I absolutely hate the new compact for their blush. It is larger with square corners (which will eventually wear holes in my makeup case) and the mechanism for opening and closing absolutely sucks. You just lost a faithful customer CoverGirl. There are better containers out there!

2 people found this review helpful
Verified Reviewer
Original review: May 3, 2017

I bought Covergirl Perfect Point Plus eyeliner in Deep Burgundy around Christmas time. I used it brand new and suffered a reaction in both eyes. It was horrific. Puss, swollen, burning, eye pain, headache, and bloodshot (I mean demon possessed) eyes. I couldn't believe this was from one application of this eyeliner. Nevertheless, I didn't want to find out again so I set it aside.

On May 3, 2017, I was wearing a burgundy shirt and thought how nice that eyeliner would look with it. I was thinking, surely that eye infection couldn't have been the brand new eyeliner. Maybe, it was coincidence? I chopped off the top 1cm just in case and used it. Within hours, my eyes were burning, swelling, and itching so I washed it off. Too late! I am having the same reaction as last time. The pictures I have attached are from day two. One eye is clearing up faster than the other. There are what appears to be blistering as well. I have been wearing eye makeup for 28 years and have never had a reaction like this! I would like to know what this eyeliner is made of that could be so allergenic? This seems like a danger to the public, but what else can I do except write a review?

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10 people found this review helpful
Verified Reviewer
Original review: March 18, 2017

Poor quality for the Line Exact Eyeliner. When I first used it, it seemed to go on relatively smooth but 5 days later it acted like it was out of ink. I shook it so much I was afraid it would pop right out of its slot. It didn't but it didn't get any more ink to come out of it. I generally like Cover Girl as an inexpensive cosmetic & always use Cover Girl mascara (hate the constant changes & names) but this was my first time using their eyeliner. Started out good and pooped out way too soon.

5 people found this review helpful
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Verified Reviewer
Original review: March 17, 2017

I have used the same black eyeliner by Covergirl for 25 years. Even had to buy my mother her own since she loved taking mine. I buy it and a black mascara and a pressed powder in light beige every 3-4 months and keep it covered or closed. Always have. Now every time I put it on, my eyelids swell and my eyes become red and inflamed. My cheeks get itchy. This has happened more than once and even it is brand new! What happened? Did you change your formula w/o telling anyone? Same thing happened to 3 other people I know. That is 4 customers you have lost. Total fail CoverGirl. I really liked your cosmetics, too.

6 people found this review helpful
Verified Reviewer
Original review: March 9, 2017

I am going to be 54 years old in 3 weeks. I have been using same CoverGirl products since I starting being allowed to wear makeup with I was 16. I bought the same mascara, shadow, and lip gloss I always have last week. I know, not very hip -- I just like to find products I like and stick with them as I hate shopping. As I type this my eyes are swollen almost completely shut and have very angry, red circles around both. The doctor said I looked like I had either just been beat up or had work done. My throat was swelling as well. MY BP is through the roof. I REALLY need to know if there was a change in anything and if so, I think CoverGirl was negligent in not placing that info on the product.

7 people found this review helpful
Verified Reviewer
Original review: Jan. 19, 2017

I bought a faulty eyeliner at Wal-Mart, I opened it and it was all smashed up into the cap. I have always used your products and have never had any problems with any of my makeup. I contacted by phone 2 months ago, I was assured O was you mg to be send a voucher or something to replace the damaged one. I have been waiting patiently to no avail. Can someone pls explain to me why I can't get either a voucher or money back? I believe I have been more than patient. I am disabled and have limited monetary resources. What seems like change to you and your company is hard earn money to me. The name of the eyeliner is 230 black ink. I gave All the need information to whomever I spoke on the phone that day.

4 people found this review helpful
Verified Reviewer
Original review: Jan. 17, 2017

Dear CoverGirl, cover boy, or cover Muslim whatever you are marketing yourself as now. You have lost a customer. I grew up and have used Maybelline most of my life. Silly me to take advantage of a Walgreens CoverGirl sale. NEVER AGAIN. Your products are all inferior. Concealer, lipstick, eye shadow, blush and mascara. Just awful applicators and brushes. Good luck with your new perv marketing base. We all see you are using inclusive issues to pawn off crappy makeup on to the idiot masses.

12 people found this review helpful
Verified Reviewer
Original review: Dec. 27, 2016

I recently purchased Ink It eyeliner by Covergirl, used it one time, half hour later my eyes are flaming red and oozing a gross gunky goo. Had to contact my doctor for eye drops to clear up the infection!! I am not impressed with this particular product.

6 people found this review helpful
Verified Reviewer
Original review: Dec. 9, 2016

They have a variety of different shades in all areas, and I like the way I look and feel. CoverGirl is one of the best cosmetic companies with a good product that is affordable by almost everyone.

2 people found this review helpful
Verified Reviewer
Original review: Dec. 8, 2016

It is the best product for my financial situation and not as high quality as the high dollar brands. The reasonable prices are what keep me coming back to them.

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Verified Reviewer
Original review: Dec. 7, 2016

Their products do not irritate my skin. I have used other brands in the past and they don't hold up like CoverGirl. CoverGirl products don't clog your pores and it's not heavy like most products and it smells good.

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Verified Reviewer
Original review: Dec. 6, 2016

The foundation makeup I use is smooth and covers dark areas well. There is a wide choice of colours available. The consistency blends well into skin. I also use CoverGirl lipstick and have tried many other brands, but none lasts like theirs. The colours are lovely- though I always return for the same favourite. This makeup is my favourite. Colour and consistency are perfect for my skin. The price is very reasonable and always available at my Uniprix Pharmacy. I find that their lipstick never clumps or wears off quickly. I love the creamy consistently.

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Verified Reviewer
Original review: Nov. 24, 2016

I have been using this brand for years. Product works well for me. I do not use a lot of makeup and I want to spend a lot of money. Love the lipstick.

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Original review: Sept. 28, 2016

Very disappointed in this concealer. Don't get me wrong, I love Covergirl products as they are affordable and totally worth the price. I have purchased another concealer by them but this time decided to change it up. The day I purchased and went to use it the concealer only gave an illusion it was filled and had barely any concealer inside the bottle.

3 people found this review helpful

Covergirl Company Information

Company Name:
Covergirl
Website:
www.covergirl.com

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