Consumer Complaints and Reviews
I have used the CoverGirl brand for as long as I can remember but recently I purchased the "So Lashy Blast Pro Mascara" in Black and had a terrible allergic reaction twice. The first time I used it on July 9th, I went to a family party, came home and used makeup wipes to clean my face before bed. The next day, my eyes felt itchy and the next couple of days swelling and itching increased. I saw the doctor on July 13th. I told her about the new Mascara and new foundation (also CoverGirl) but that I had also been around some dogs at the party but we couldn't pinpoint what was causing the reaction. She said not to throw the makeup away and try again in a few weeks.
After a week, the intense itching and swelling subsided but I waited an additional week before using anything on my face just as a precaution. This past Monday, July 24th, I put a small amount of the Mascara on and within a few hours I could feel the itching again. I used just water and a washcloth to clean it off immediately instead of a makeup wipe in case the mascara and wipe were acting in conjunction with one another. Tuesday I woke up to red swollen eyes that continued to swell all day. This morning, July 26th, I woke to my eyes almost being swollen shut. The pain was awful and the itching made things worse. I started to use a topical steroid cream prescribed by my doctor 2 weeks before and it has helped tremendously.
I've never paid attention to the mascara I bought because like I said, I've always used CoverGirl and have never had an issue. I usually switch up the type of Mascara every time trying new brushes etc. Now that I'm looking up the product online, I see that it is not one of the Mascaras listed as hypoallergenic but I was unaware of my allergy until now. I'm disappointed that this was the one time I bought a more expensive CoverGirl Mascara and had such a miserable experience.
In April I bought Katy Kat Eye mascara and have since battled itchy, angry red circles around my eyes, oozing and painful reaction. And when the swelling goes down my eyes look scaly and still itch. I was not sure what was causing this reaction because I get the same reaction from exposure to latex. I quit using mascara for a week and over the past two days I have finally had normal eyes again. So, I used the mascara again yesterday and what do you know, today I woke up with the same itchy red area (it's not my eyeballs, it's the skin around my eyes). Then as luck would have it, a friend of mine posted on Facebook a photo of her eyes and the description of her reaction was exactly what I have been experiencing. We got to talking and guess what mascara she recently purchased??? Katy Kat Eye! They need to get this off the shelves!
Covergirl outast lipcolour (new formula) - My lips poofed up like I had a Botox injection. Both were red and sore peeled. I said I have been wearing this since it came on the market. I loved this lip colour and told all my friends about it. Something has changed in the formula of it. Now my lips are naked. I cannot find another one I like.
I have been a CoverGirl customer for 50 years and I absolutely hate the new compact for their blush. It is larger with square corners (which will eventually wear holes in my makeup case) and the mechanism for opening and closing absolutely sucks. You just lost a faithful customer CoverGirl. There are better containers out there!
I bought Covergirl Perfect Point Plus eyeliner in Deep Burgundy around Christmas time. I used it brand new and suffered a reaction in both eyes. It was horrific. Puss, swollen, burning, eye pain, headache, and bloodshot (I mean demon possessed) eyes. I couldn't believe this was from one application of this eyeliner. Nevertheless, I didn't want to find out again so I set it aside.
On May 3, 2017, I was wearing a burgundy shirt and thought how nice that eyeliner would look with it. I was thinking, surely that eye infection couldn't have been the brand new eyeliner. Maybe, it was coincidence? I chopped off the top 1cm just in case and used it. Within hours, my eyes were burning, swelling, and itching so I washed it off. Too late! I am having the same reaction as last time. The pictures I have attached are from day two. One eye is clearing up faster than the other. There are what appears to be blistering as well. I have been wearing eye makeup for 28 years and have never had a reaction like this! I would like to know what this eyeliner is made of that could be so allergenic? This seems like a danger to the public, but what else can I do except write a review?
How do I know I can trust these reviews about Covergirl?
- 851,761 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Poor quality for the Line Exact Eyeliner. When I first used it, it seemed to go on relatively smooth but 5 days later it acted like it was out of ink. I shook it so much I was afraid it would pop right out of its slot. It didn't but it didn't get any more ink to come out of it. I generally like Cover Girl as an inexpensive cosmetic & always use Cover Girl mascara (hate the constant changes & names) but this was my first time using their eyeliner. Started out good and pooped out way too soon.
I have used the same black eyeliner by Covergirl for 25 years. Even had to buy my mother her own since she loved taking mine. I buy it and a black mascara and a pressed powder in light beige every 3-4 months and keep it covered or closed. Always have. Now every time I put it on, my eyelids swell and my eyes become red and inflamed. My cheeks get itchy. This has happened more than once and even it is brand new! What happened? Did you change your formula w/o telling anyone? Same thing happened to 3 other people I know. That is 4 customers you have lost. Total fail CoverGirl. I really liked your cosmetics, too.
I am going to be 54 years old in 3 weeks. I have been using same CoverGirl products since I starting being allowed to wear makeup with I was 16. I bought the same mascara, shadow, and lip gloss I always have last week. I know, not very hip -- I just like to find products I like and stick with them as I hate shopping. As I type this my eyes are swollen almost completely shut and have very angry, red circles around both. The doctor said I looked like I had either just been beat up or had work done. My throat was swelling as well. MY BP is through the roof. I REALLY need to know if there was a change in anything and if so, I think CoverGirl was negligent in not placing that info on the product.
I bought a faulty eyeliner at Wal-Mart, I opened it and it was all smashed up into the cap. I have always used your products and have never had any problems with any of my makeup. I contacted by phone 2 months ago, I was assured O was you mg to be send a voucher or something to replace the damaged one. I have been waiting patiently to no avail. Can someone pls explain to me why I can't get either a voucher or money back? I believe I have been more than patient. I am disabled and have limited monetary resources. What seems like change to you and your company is hard earn money to me. The name of the eyeliner is 230 black ink. I gave All the need information to whomever I spoke on the phone that day.
Dear CoverGirl, cover boy, or cover Muslim whatever you are marketing yourself as now. You have lost a customer. I grew up and have used Maybelline most of my life. Silly me to take advantage of a Walgreens CoverGirl sale. NEVER AGAIN. Your products are all inferior. Concealer, lipstick, eye shadow, blush and mascara. Just awful applicators and brushes. Good luck with your new perv marketing base. We all see you are using inclusive issues to pawn off crappy makeup on to the idiot masses.
I recently purchased Ink It eyeliner by Covergirl, used it one time, half hour later my eyes are flaming red and oozing a gross gunky goo. Had to contact my doctor for eye drops to clear up the infection!! I am not impressed with this particular product.
They have a variety of different shades in all areas, and I like the way I look and feel. CoverGirl is one of the best cosmetic companies with a good product that is affordable by almost everyone.
It is the best product for my financial situation and not as high quality as the high dollar brands. The reasonable prices are what keep me coming back to them.
Their products do not irritate my skin. I have used other brands in the past and they don't hold up like CoverGirl. CoverGirl products don't clog your pores and it's not heavy like most products and it smells good.
The foundation makeup I use is smooth and covers dark areas well. There is a wide choice of colours available. The consistency blends well into skin. I also use CoverGirl lipstick and have tried many other brands, but none lasts like theirs. The colours are lovely- though I always return for the same favourite. This makeup is my favourite. Colour and consistency are perfect for my skin. The price is very reasonable and always available at my Uniprix Pharmacy. I find that their lipstick never clumps or wears off quickly. I love the creamy consistently.
I have been using this brand for years. Product works well for me. I do not use a lot of makeup and I want to spend a lot of money. Love the lipstick.
Very disappointed in this concealer. Don't get me wrong, I love Covergirl products as they are affordable and totally worth the price. I have purchased another concealer by them but this time decided to change it up. The day I purchased and went to use it the concealer only gave an illusion it was filled and had barely any concealer inside the bottle.
I have had pink eye FOUR TIMES in 2 months! I recently had switched to CoverGirl LashBlast! First I thought I contracted it from the grocery store germs. Next... who knew? BUT after the 3rd time I thought it might be a reaction of some other thing... Yes! My pink eye had cleared up. I wasn't wearing ANY eye makeup. Then I opened yet another NEW package of CoverGirl LashBlast... woke up again with pink eye - pus in both eyes!!! I have spent over $400 on hospital visits, medications, and NEW makeup! Just to wake up this morning, AGAIN, with disgusting pus crusted over my bloody red eyes!! We need to stop them from infecting more people!! I have pictures of my nasty eyes!
Not only do I get great looks with CG's matte lipsticks, I also get softer and hydrated lips. CG's lipstick is a winner especially that at an affordable price, it matches the quality and stunning effects of the most expensive cosmetic brands--maybe because CG spent more on the content of the lipstick rather on the casing. With its long-lasting impact, always available shades and no chap lips after effect, CG will always be in my beauty kit for daily use.
I usually use the Queen foundation and it has been the best one out there by far compared to even the top brands. I have been using it for about 6 years. For the last year every time I try to find the makeup in the store it was no longer available. I found another location and after a while it was no longer available and I was told it was changed out for something else. No reason as to why. I continue to look for it but as I have been wearing my last 2 compacts of foundation I noticed that my face would get spotchy and acne and oily. I chose to stop putting it on for 2 weeks and clean my skin and I stopped having the problem. I went to wear it again and the same thing happened and the color looks to be orange on me with the new compact. Something is very different and I would like to know what please as I really did like the makeup.
I have used Covergirl products for nearly 30 years. A couple years ago, they tried a new compact case that broke within the first week. I chose to go to another company. As I noticed they had brought back the old case, I switched back to Covergirl. I purchased a compact yesterday, just to open it & find that they changed the mirror to a little tiny one inch thing you can't even see yourself in. I use my compact mirror to apply my makeup - this tiny mirror simply will not work. For all the money they make, this is a ridiculous way to cut corners. I'll be leaving Covergirl products, once again. Outrageous.
I tried Covergirl foundation in both liquid and compact. It is the worst product. The liquid streaks. I can't blend it even with a beauty blender. It also left me with breakouts which is funny cause I don't break out. The pressed powder does not cover, instead, made me look like I powdered cocaine all over my face. The mascara is nasty. It clumps and it caused my lashes to break. Very drying. The Covergirl line is worthless. No wonder it's cheap. I've started using Kat Von D and Benefit products. Honestly it's better to invest in better product that's gonna be safe and work and last. Their product is cruelty-free makes me feel good.
I too thought I'd give CoverGirl a try as I liked the new design of the brush. Within 2 days I had a massive eye irritation, went to the doctor and was told I had pink eye. Meds for 1 week, a day off work. Threw away all my eye makeup, replaced it with new CoverGirl mascara, same thing happened... Went back to Maybelline and no issues... That proved to be a very costly switch for me... Never again. It also flaked very badly.
I have experienced a SEVERE allergic reaction in my eyes. Eyes became extremely itchy, swollen and felt like sand had been thrown in them.
I have always used Covergirl mascara and I recently bought the Star Wars Super Sizer mascara. My eyelashes started to fall out. I have very long eyelashes and now have only 1/2 of my eyelashes. I switched to a Maybelline brand and I didn't like how the mascara worked, but my eyelashes slowly started growing back. Five days ago, I switched back to LashBlast Volume Mascara, and lo and behold, more eyelashes fell out. Has Covergirl changed their formula? Has anyone else had this happen?
I got two separate mascaras. One was LashBlast 24HR and one was Bombshell Volume, around 20 dollars. They are awful. Clumps and hurt my eyes. I don't think I will waste money on cover girl again. I have used Maybelline for 35 years and got these cause of a 2.00 dollars coupon. I did not save.
I am a longstanding Covergirl user. Recently I purchased Covergirl's "Exact Eyelights" mascara and "Ink It!" Violet Ink eyeliner. I've used it/them a couple of times and each time the following morning my eyes are swollen shut. I wash it off before I go to sleep, but my eyes are still irritated. I used them again last night and this morning I could barely open my eyes. It took 2 minutes of cool water rinsing to get them open. These were expensive items and now all I can do is throw them away and try another brand. I'm extremely unhappy with Covergirl's products now and have no confidence in their eye makeup product line. I have an older Covergirl eyeliner "Liquiline Blast" in blue which doesn't bother my eyes at all, so I'll keep using that, at least, until it's gone.
Covergirl recently changed their formula for the colour "Mink". I have used the original Mink eyeshadow for over 17 years, every single day. I would constantly receive compliments from strangers on how beautiful the colour is, and they would ask where they can purchase it. The original Mink colour had a certain shimmer to it, that caught the eye, it lasted all day, and was easy to blend. I recently tried the revised formula, and I am disappointed that the new colour lacks shimmer!!! It also exudes a copper tone, that the original colour did not have.
The application of the product isn't as smooth as the original formula, and does not blend as well. Covergirl took an extraordinary shade, and turned it into a dulled down ordinary shade. I have not received any compliments on my makeup while wearing the new Mink shade, as it simply does not catch the eye as the original formula did. Had I known they were going to discontinue the original Mink colour, I would have purchased 100. I am very disappointed with Covergirl, I now have to find a new company that has an eyeshadow that is close to the original Mink shade. You just lost a loyal customer Covergirl!!!
Your mascara gets worse each time you come out with a new container... The product inside is dried out, impossible to "wand" onto lashes. What little bit attaches, flakes and drops down on cheeks. I have tried this mascara for years and it only gets worse. What a rip off @ just under $10. I will throw this new ones the trash with the vow to NEVER buy Covergirl products again. Shame on you.
Just recently, I had purchased a product (Covergirl Bombshell Volume) from Safeway Blackhawk, California. This is my first time EVER using a "Covergirl" product. The look was satisfying when I put it on but a couple hours later, my right eye was irritated. I had deliberately bought a "waterproof" mascara so that my tears would not affect my mascara. Yet even with this effect, I was disappointed that it didn't just cause my right eye to tear up through out my day, it ruined my day. My right eyelid was hurting.
I couldn't believe a (high class brand) mascara can do that until I got home, quickly washed it off, and my eye feels better although it was red and still trying to heal from a whole day of pain. I can't believe that a company would sell this (a product that is waterproof but yet it's irritating). It's a BIG failure for me. I am very particular with my make up. I've always been using Maybelline and decided to try Covergirl for the first time. Sorry, but this product could really blind someone. If I get some kind of infection because of this, I am going to be REALLY UPSET.
Covergirl Company Profile
- Company Name: