Clinique

Product was good but the reward points is a little bit deceitful IMO. Points expired in one year, and it doesn't say so explicitly. You have to scroll way down to find out. My 500 to 600 points gone without any warning or notification, very disappointing indeed

I paid $80 for a bunch of makeup that Clinique tells me was delivered. Don't know what its version of "delivered," means; I never received one of the orders. I did that chat thing..The reps just lied to me and told me to "wait." They've now repeated the same behavior that was problematic before: I. DID. NOT. GET. MY. ORDER. So shop online Clinique and they'll take your money and lie to you when say "what the **?"

My rosacea flair up after using a skin product from a different brand. I consulted my doctor, she said to try Clinique. I went to Clinique official page. Talk to live agent and beauty consultant. I was advise to try on Clinique Redness solution. After using the products as my daily regimen I have noticed a huge different. My face clears up, redness and swollen had gone done. I was so amazed that I'm actually trying on different face products. Also, Kudos to the wonderful agent and beauty consultants. I appreciate you all!

I was recommended this by the worker at Ulta. The face was didn't really do anything. I used the hydrating jelly and it started to burn my face all over. It's red and has also gotten worse. However the clearing solution works really well for oil bumps and cystic acne.

My order from Clinique never arrived. Their tracking info indicated that the order never reached OnTrac, while OnTrac's detailed tracking info indicated that the order was delivered yet there were four subsequent updates stating that the order was delayed. I have a security camera at my front door - there were no deliveries on the day that the delivery was listed. I relayed this to Clinique and they offered to issue a refund. There was no follow up, so I contacted them again via online chat. I received an email that I would receive a refund in the amount of less than 1/3 of the order total. I connected with customer service again and received a similar email - still less than the order total. I am right now contacting the company for a fourth time.

I placed a significant order on 4/28/21. I had to call back on 4/29 because there was an issue with billing. The rep I was dealing with said she re-issued the SAME EXACT order as the day before, but under a different order #... I was getting several lotions etc in my order and had a BIRTHDAY GIFT coupon as well... About a week later -my order arrives missing 2 of the items. One being the BIRTHDAY gift - the other a night cream. When I called - I was told the night cream was on back order. There was NO COMMUNICATION of this and if I did not call - how would I know?? The BIRTHDAY GIFT was an oversight and they were sending it out AGAIN on 4/29. Here it is 5/24 (almost a MONTH later) and still NO Birthday Gift OR Night lotion. This makes me NOT want to deal with this company any further!! POOR CUSTOMER SERVICE!!! Happy Birthday to me... NOT!!!

My skin, used to be irritated, red, burning and dry, I cannot believe the transformation after using the iD Cartridge for irritation, I have experienced calmness on my skin, I can even enjoy the sun breakouts.

I have been using the product for 20+ years but will no longer give them my business. While they promote FREE RETURNS - you will NEVER get in contact (email/text/call) to request for a return authorization! All emails show as "READ" but nobody will ever respond to.

I cancelled an order successfully with an agent on 11/28/2020, then replace with another order. But They charged me for both of these orders, never received a refund after 10 business days as they claimed for this cancelled order. I contacted their customer service several times, the first 3 agents confirmed the cancellation was successful, and ensure me a refund, ask me to wait. But 20 business days have passed. Still no refund. So I contacted the 4th agent, the agent said although the order is cancelled, it is still shipped out. But I did not receive the product, so I cannot tell if the 4th agent is telling the truth or it is just an excuse not to complete the refund process. I am also curious why they ship a cancelled order. This entire communication process caused me more than 6 hours, and no result in the end. I am really disappointed with Clinique’s customer care. I always thought Clinique is a trustable company, but after this issue, I highly doubt it.

I always purchased Clinique from the store, due to the pandemic I decided to use the Clinique website and I got the most awful support that a company at this size can give. One of my items has not received and I sent 3 emails. Nobody replied. When I called customer service she was not at all nice and said to me "I cannot do anything for you" and hang up without even saying goodbye.