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Clinique
Clinique
Overall Satisfaction Rating
3.12/5
  • 5 stars
    8
  • 4 stars
    7
  • 3 stars
    8
  • 2 stars
    1
  • 1 stars
    13
Based on 37 ratings submitted in the last year
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Clinique

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Clinique
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182 Clinique Consumer Reviews

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Rated with 4 stars
Verified Reviewer
Original review: March 28, 2019

I have used a combination of Clinique skin care and cosmetic products for almost 40 years. I have always liked the pricing, the variety of choices in their skincare line and their cosmetic line. I like their fragrances as well. I particularly enjoy the base make up Even Better Glow, it is light with good coverage and a glow, as promised. I enjoy Clinique's Happy perfume layered with the body cream for a wonderful scent.

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Rated with 5 stars
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Verified Reviewer
Original review: March 18, 2019

Very good product, I have used over twenty-five years and definitely endorse it for daily face cleaning and all your makeup needs. The bottom lash mascara is wonderful. It has a small brush and reaches small lashes and tight corners. A must for makeup application.

5 people found this review helpful
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Rated with 5 stars
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Verified Reviewer
Original review: Dec. 10, 2018

I visited the Boots in Speke Retail Park in Liverpool 8th December 2018. The Clinique Counter Manager, Olivia did my eye makeup and really natural foundation coverage ready for a Christmas night out. Olivia was so helpful, professional and knowledgeable, I don't usually like full face makeup because it can be too heavy and skin tone has always been mismatched, she did such a lovely job and I received SO many compliments that I had to leave a good review. Thank you so much and Clinique... Olivia is a real asset to your company... Refused to take a tip too, insisting, it's just her job!

6 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Aug. 30, 2018

I have sensitive skin and find most brands cause me to develop a rash. Clinique offers a full line of products from cleaning to mascara and a great variety of foundations from barely coverage to heavy.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 25, 2018

I love the Clinique Even Better face makeup. I have used it for years. It is creamy and goes on smoothly and give my skin a moist glow. The price for the quality is excellent too.

12 people found this review helpful
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Rated with 1 star
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Verified Reviewer
Original review: July 15, 2019

Not a good company for **. F.Y.I NEVER DO SURVEY QUESTIONS: ONCE YOU DO (MY MISTAKE) Lol they know your race and once they know that.. Like Most people like them it becomes their determining factor, Bad SERVICE. #theyareconsistent

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Rated with 3 stars
Verified Reviewer
Original review: April 27, 2019

If you have a light hand the foundation is fabulous at covering up all the spots and discoloration on your skin. I get compliments on my flawless skin every time I use it. I use Clinique eye shadow, eye liner, lipstick, etc. Now that Younkers is closed, I'm worried about buying it online. Thankfully a tube of foundation lasts a long time. I'm very careful to not spread bacteria when I get it out of the tube. Younkers makeup coupons for when you bought something in the store made the makeup purchase very affordable.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 22, 2019

This was a terrible experience. I didn't receive my full order as the base makeup was on back order. I waited for 20 minutes to chat with a customer service rep to be told I wouldn't receive my makeup far another two weeks. I've been using Clinique for years, but probably switching to another brand because of this.

6 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 3, 2019

Hoping to avoid lines in the Clinique counters located in the malls began ordering online enticed by their rewards program. Been a customer for 20 years. Now with a record 750 points am offerred my product choices which only include travel sized options. Reward details specifically mention full size products offered at various point levels. Calling the rep today and asking - she stated that their website has not yet been updated to include these options - yet is a stated benefit in their reward program! Over it - spent too much - for too long - finding a company that is reputable!

11 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 26, 2019

They missing a full size product in the promo deal. It was including a full-size product in the promo gift as a bonus for ordering over certain amount. I received the order, and they just simply not put the full-size product in the promo gift. I told them about it and they rejected it. I should had screenshot the page of the promo gift before I paid and ordered online. The promo page already gone. So my mood from exciting to wait turn to super disappointed.

7 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 29, 2018

I had a little patch of dry skin on my face from using Benzagel which always happens so my mother gave me the Clinique DDM+ to moisturize it. The first day I used it in my dry spot and it didn't seem to do much but I thought it was moisturizing it. Since it is winter I thought about moisturizing only my whole cheek area as my T-Zone is quite oily anyways. I went to bed with it. On the next morning my chin and cheeks itched and the skin in those areas became hard and dry. Not dry enough for flakes to come off but it's so dry and hard. When I smile I get a whole bunch of wrinkles that were never there before.

My skin became a lot less sensitive than it was before, when I touch it it's like a layer of plastic over my skin that I can't get rid of. I used a face mask and bio oil to try to get rid of the dehydrated skin. This is day 3 now and my skin hasn't really shown any improvements. I never should have used this stupid product, I should have just kept with my L'Occitane moisturizer. Now my skin is completely damaged, red, itchy, super dry, hard and wrinkly. I'm only 20 and I really hope this damage is repaired within a couple of weeks at most...

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19 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 29, 2018

I just got an email saying the free full size Dramatically Different Moisturizing Lotion+ 125ml Bottle from the Cyber Monday deal was cancelled from my order. It says it's unavailable but when I got to Clinique website it's there readily available for purchase. I ordered extra product to qualify for this promotion.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 26, 2018

I received an ad in my email that if I ordered $75 I would receive a full-size product for free. I ordered over $90. I selected one of the choices of the full-size product that they offer and it went to my cart showing the costs as zero. When you click check out it disappears from the items purchasing list. I called customer service and I was told that they were out of stock and couldn't do anything about it, even though the ad was only a few hours old. This is the 3rd time in a couple of years that this has happened to me with Clinique.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 12, 2018

The Clinique skin care products I recently bought at Sephora are giving my normal healthy skin terrible rash, redness, itching, burning and all over allergic reaction. I tried the 72 hour moisture surge on my face and also the 3 step (blue for acne) with salicylic acid on my body as a wash (instructions said it can be done) and I am having a terrible reaction. I have never had a bad reaction from cosmetics or hair dye before. I think they should discontinue these products. I am in pain and must take an emergency shower. My arms, legs, face, all are itching. This is a terrible soap. Bad company.

31 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 2, 2018

Bad Experience with Quickliner for Eyes Intense: I for have used many of the Clinique products and for the most part have been satisfied, but recently I got the Quickliner for Eyes in the colour Intense Ebony and was very disappointed. It was very hard and would not transfer the color. I tried calling CLINIQUE and they told me to try wiping it as sometimes there is a slight film on it or try warming the product. I did both to no avail and the liner ended up crumbling when I tried to reapply it. CLINIQUE would do nothing about it. I suggested that the product was old and had dried out, but still no customer support. The customer service is very disappointing considering I am a loyal customer. I would think a company as big as Clinique would stand behind their products. So if anyone is thinking about buying this product, try it on your hand before leaving the store to make sure it is not all dried out.

5 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 1, 2018

This product tingles. Didn't think much of it. I now have Erysipelas which is caused by trauma to the face. At first I though I was having an allergic reaction to ** as I had taken 2 for pain (I take absolutely no other medication and rarely take ** or **) when I awoke in the middle of the night with my face on fire and itchy, swollen. I didn't know what was wrong, I then took a ** as I thought it was an allergic reaction. I went to work and it got worse as the day went on. I went to the clinic and was told I have Erysipelas - my research shows this is caused by ‘trauma to the face’ and can take weeks and penicillin to be healed.

I have read the other reviews and I now know for sure that this Clinique clarifying lotion is to blame. Stay away from it! I have never had a reaction to anything like this before, I don't use chemicals or lots of products. I am severely in pain, and disappointed that a product I trusted would leave me looking horrible. Buyer beware. I received this product in the 3 piece ‘gift’ pack with the lotion that is a good product... I think. Maybe I should stop using it as well.

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11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 30, 2018

I have spent about $750 in Clinique products the past year. Whether you buy from them online or submit receipts for their products you bought elsewhere, you get a point dollar for dollar when you sign up for their Smart Rewards. You are supposed to get free items at different levels starting at 150. They never have the free items in stock!!! You have to be placing an order to get what you EARNED, if it’s available. So keep ordering? I think not. Anniversary gift?

Still out of stock 3 months later. How about those who have anniversaries in the meantime? Points expire on your anniversary even though they can’t fulfill their promise during your year in a timely informed manner. No one is telling you your free stuff is now available- you have to contact them constantly and get nothing for your time (or all your spending as promised. A year I’ve been doing this. It’s not a glitch. They want you to spend away and then oh geez, we’re sorry. Try back soon. Scam. Intentional scam.

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11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 28, 2018

I have never had an allergic reaction on my face from any products. I switched my foundation from Dior to Clinique with a recommendation from lady at Sephora because it was half the price. We also used the take the day off cleansing balm to take everything off at the store. I woke up next day fine. Put on makeup and then noticed I had major swelling in my face during the day... Later that night I took off Makeup with Clinique, Take The Day Off cream and then the next morning I my face looked like a blown up cabbage patch doll, eyes swollen shut, face super hot and huge... I got steroid shot at urgent care. Took 11 hours for things to simmer down... Then I woke up again this morning and still very swollen on steroids for another 4 days... This has been a crazy ordeal and couldn't go to work yesterday... Awful. Returned all Clinique product I bought.

22 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 8, 2018

I was reading some of the reviews, and happen to agree that they have changed the formula of some things. I noticed, that the loose powder that I have bought for years, does not feel, or look the same. Plus, I agree with not just Clinique people who like to tell you the color they like. All department store cosmetic people don't know what they are doing. I cannot say how many bottles of foundation that I have thrown away. So, I am looking for another loose powder. Serves you companies right, when you start changing the formulas, and think people won't notice.

20 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 4, 2018

I used several Clinique products including several bottles of Toner and Black Diamond eyebrow liner. I developed severe reaction. After contacted the company, I found out Clinique never includes all ingredients on the label. Among these many carcinogen, including a carcinogen called benzophenone, which should be the cause of my bad skin reaction including bleeding, blistering, insomnia. There are people on this website complained about this product for its bad reaction. If you are interested in bringing in a class action. Please contact me. I have filed a lawsuit against Clinique and FDA because in this country there is no clear law to regulate cosmetics. In Europe, benzophenone is clearly and strictly regulated.

33 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: May 12, 2018

Bait and switch marketing on the free gifts... So I’m sitting there at work and I get an email if I spent $28 I’ll get this free gift set. I didn’t need any makeup at the time but my concealer was running low so I thought I’d buy that and find something else to get this free gift set as it looks so darn cute. I clicked the link I had my choice between 2 gift sets- I chose the one I wanted. I then bought $28.83 worth of items which did qualify me for the free gift. But the free gift never came.

When I contacted customer care they said I already had a 15% off discount so I couldn’t get the seven piece set. That went on for three or four emails. Then I finally get somebody higher than that he says I only spent $27. I mean it’s right there on my bank account what I paid. I had free shipping. This is NOT a case where I just got something wrong. By the way this is the second time this is happened to me with Clinique. The makeup isn’t that great. Armani does a much better job with foundation. It cost a little bit more but you’ve got to try it. Anyway this company wouldn’t honor the seven piece free gift set with me and I wanted to share that with everybody so don’t be surprised if it happens to you because I went on their Facebook and it’s happening to a lot of people.

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19 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 1, 2018

I went in to be matched with a base...the sales associate Nora did not listen to what I wanted or the shade I preferred. She pushed her on product that she wanted on me...which is unprofessional. The base she applied was too light and she would not listen.

13 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: March 28, 2018

I have used Clinique Moisturizer since 2000. I genuinely couldn't can't make it through a day without it. I'm almost 50 and I still get asked out by men 10 years younger. I COMPLETELY contribute this to Clinique. Not only does it make my face feel like it absorbed a gallon of water, it isn't greasy and doesn't make my make-up run. This may sound rehearsed but I'm not exaggerating. No cosmetic surgery. ALL Clinique. I'm pretty proud divulging my age!

22 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: March 14, 2018

I have used Clinique's moisturizer off and on for over 45 years and found it to be very good. Friends who use it have really great skin, maybe it is just genes.

7 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: March 12, 2018

I can always depend on a Clinique lipstick and definitely different face lotion being in stock. I also like Happy perfume. The lotion really helps my face stay soft and my makeup goes on very easily. The lipstick gives the right amount of color. I did the lip liner which makes it look even better. I love most of the products I have tried from Clinique.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 8, 2018

I have worn Happy for 20 plus years and I believe that Clinique has changed the formula. The perfume has a similar yet different scent than what I'm used to. It smells just like a knock off brand I bought mistakenly overseas in Dubai. The scent also use to last all day and by the end of my day the scent is gone. This is horrible considering the price of this perfume is much more expensive than before. If you are going to make shortcuts to a product then you need to be fair to your consumers and decrease the price rather than increase it. BAD BUSINESS CLINIQUE! Would appreciate you going back to the old formula as this is my favorite and meshes well with my body chemistry.

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 12, 2018

I used the eyeshadow base one time and had a reaction that has lasted 2 weeks. I have an appointment with my Dr. this afternoon. Severe itching, redness all around my eyes and my eyes are bloodshot and tearing.

30 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Oct. 6, 2017

I have used Clinique Superbalanced Makeup teint now for almost a month and I loved it, recently my face start to burn every time I applied it. So I had to stopped using it, after all health comes before beauty.

37 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Sept. 7, 2017

I love Clinique and have used for more than 30 years. What I dislike most is their discontinuing products that I have used and really liked. The products which they provide as replacements are seldom better than or as good as the original. This happens far too often. The last time I went to purchase foundation, my preference was no longer available; I was told I would have to purchase a new product to use prior to applying make-up. The new foundation was one I used several years ago - "Even Better"and I don't like it! Also the shade of blush I used for years was discontinued several years ago as was a palette of eye shadow. If customers like and purchase products--that are obviously popular since they were often out of stock--why change!!

34 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Aug. 23, 2017

Clinique works wonderfully, very silky products that are easy to apply and give me the best complexion I can hope for. My only worry is that animals are being tested in the manufacture of these products and my next cosmetic purchase will be Essence of Rock and Doll. I'm told this cosmetic product is cruelty-free because it doesn't do any testing on animals for its manufacture.

23 people found this review helpful
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Clinique expert review by ConsumerAffairs

Clinique revolutionized skincare with their 1968 debut of their now iconic three-step skincare system, which was the first marketed skincare regiment to be created by a dermatologist, allergy-tested and 100 percent fragrance-free beauty product collection. Today, the company sells their products worldwide and online.

  • Clinique for men: Clinique’s special line of men’s skincare includes shave cream, aloe shave gel, post-shave soother, cleansing and toning products. These are specifically designed for men’s skin. Buy them separately or as a set.

  • The Wink: Read up on the latest in wellness, makeup and lifestyle news on The Wink, available on Clinique’s website. Learn makeup tips and tricks from the experts, and discover the answers to all your makeup related questions in The Wink’s index.

  • Online foundation finder: Use Clinique’s handy wizard to determine which foundation is best for your skin tone. You’ll quickly receive recommendations on which foundation works best for your skin along with additional products that can complete your skincare routine.

  • Power couples: Clinique’s online “power couples” section gives consumers the best skin care and makeup combinations to match their skin needs. Choose from acne, hydration, lifting/firming, redness or uneven skin tone.

  • Allergy tested: Clinique is dedicated to creating allergen-free makeup and skincare products. They formulate their products without any known allergens, and then test each product 12 times on 600 people. They start over if one or more tests results in an allergic reaction.

  • Best for: Clinique is best for men and women who want allergen-free makeup and skincare solutions.

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ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Clinique Company Information

Company Name:
Clinique
Website:
www.clinique.com
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