Consumer Complaints and Reviews
I purchased this notebook (S55B233) to replace my fifteen year old Gateway in LATE 2015. While doing the initial setup a CMOS password was entered somehow. In 2017 I had forgot the password. Upon shipping it to Toshiba to get password reset. I was told I would need to have the motherboard replaced at a price of $1695 plus $130. Why would I spend that to repair a machine I purchased for $850? Wake up Toshiba. You're not the only computer company on the planet.
I sent my laptop in for repair at http://www.toshiba-repair.co. uk/ after being notified by TOSHIBA that this their authorised repair centre. This was on 26/10/2016. After countless phone calls, emails and chasing from my side - and escalating the issue at least three times - I was eventually given the details of someone to make a formal complaint against the repair centre who had my laptop for nearly three months with no update. There was a severe lack in communication, contact, customer service and delivery against projected timelines (two weeks - what an absolute lie from their side). The people in customer service were rude and told me there was no point in following up. Following the formal complaint, miraculously - they had an update for me that day...
It is now over seven months later. I have paid for the repair. Still no laptop and a severe lack of communication. I would advise not to use TOSHIBA for business or personal use. They are hopeless. Their authorised repair centre is worse. I have emailed two key stakeholders - one at TOSHIBA and one at the repair centre five days ago without response. It's appalling. PROCEED WITH CAUTION. DO NOT USE.
Toshiba laptop satellite L770 series. Absolute worst support ever. Sent in twice for repair at my cost. The laptop is now not serviceable - died due to inherent defective fan and overheating, even though I use a Havit cooling pad. Lawsuit filed over these laptops. Purchase only, if you plan on throwing away rather than repair. Paid nearly double in costs. Go with reputable manufacturer, i.e., Dell, HP etc.
I am writing this because I thought Toshiba was a good brand name. WRONG!!! When I first purchased it in April 2015, I experienced some issues with Youtube after about 2 months (green screen). Called customer service, they said "You have a virus" and they would send me software to fix it at MY expense. I said forget it. I shouldn't have to buy software to fix it. I had just recently bought it. Anyway the green screen fixed itself, not sure how, but now I get the blue screen all the time when I am on Youtube. It cuts right into anything you watch, and its a royal pain in the butt. Oh sure you can fix it if you Know what you're doing, but I shouldn't even have to deal with that. Just remember Toshiba. I paid good money for this laptop, and I will NEVER EVER PURCHASE A TOSHIBA AGAIN!!!
Removing Hold Fee for Return of Backordered Battery - I have purchased Toshiba laptops for over a decade, so it pains me to have to write this review. The battery on my Toshiba Satellite stopped retaining its charge, so I went on the Toshiba website and follow the steps to troubleshoot my laptop. The diagnosis was that the battery needed to be replaced, and since it was still under warranty I filled out the repair order for the replacement battery. Part of that involves a $125.60 hold on my credit card for shipping the part and the return of the defective battery. The email I received from Toshiba said that I should expect the part in 7-10 business days. I work from home, so I use my computer on a daily basis for several hours a day. A laptop with a defective battery is basically a desktop computer, but I did not purchase a desktop, and I expected to receive my replacement battery within the STATED 7-10 day time frame.
I go on the website to check the status after 7 days, and I receive a message that the battery is on backorder and the new arrival date is August 11. I decide to tough it out until the 11th, despite the fact that my mobility was greatly limited because of the necessity of being plugged into an outlet at all times. On August 11th I check the site again, and now it is backordered until SEPTEMBER 6TH. This is not going to work because I have to go out of the country at the end of August, so I order an external battery for $140 to use for my trip. The external battery actually has better battery life than the original battery, and I start to enjoy the perks of the external battery. The downside is the extra weight, but since the battery is STILL backordered, I don't really have a choice.
I check the site on September 6th because the replacement battery has still not arrived, and of course, backordered again, now with a date of OCTOBER 3RD. Honestly, at this point I should have just called Toshiba and told them to reimburse me for the external battery I purchased. I am a lifelong Toshiba customer though, so I believed they would get it right. October 3rd comes, BACKORDERED AGAIN!! Now the arrival date is October 28th. The replacement battery finally arrives on October 14th, ALMOST THREE MONTHS LATER. At this point the external battery has become a part of life, and I frankly prefer it because of the longer battery life.
Replacing an internal battery requires preparing a work space, working carefully to prevent any damaging static discharge, and using specialized tools. It is a time-consuming process, and frankly one that I didn't really have time to fit into my busy work schedule. I finally got around to replacing the battery in March of 2017. Frankly, there cannot be that much of a rush to return a damaged part because there are only one of two options for what will be done with it: 1). Dispose of it safely. Or 2). Study it to determine what was faulty and improve subsequent designs. If it is the first option there is certainly no rush, and if it is the second option, Toshiba will still be able to run tests on it when they receive it.
Before I mailed in the old battery, I decided to call Toshiba and make sure that they would remove the $125.60 hold from my card after they received the part. During the phone call I was told that because Toshiba has "a lot of computers to fix" they cannot accept parts that are not sent back within 30 days. Toshiba is a global electronics company with probably millions of products under warranty, so I'm not surprised that they have a lot to repair. This is why you have thousands of employees. I was also told that you have to be very careful when replacing an internal battery. I'm well aware of this, which is why I made sure that I had the time to do it right. I don't want to damage my computer because it is the source of my livelihood.
At the end of the day I am only asking for equivalency. Toshiba told be that I would receive the replacement battery in 7-10, but they actually took 82 days. GENEROUSLY, that is 8 times as long as the stated delivery time to send me a part that is essential for a laptop to work as intended. Equivalency means that if my original window was 30 days, I should have 240 days to return the DEFECTIVE battery to you. I am only asking for the return of the funds put on hold for TOSHIBA to send me a part that was UNDER WARRANTY for me to SELF-INSTALL that took them 8 times longer than it should have taken them to send. I look forward to hearing back from a representative. This issue is easy to resolve, and I would hate to end my perfectly-happy-until-today relationship with Toshiba over this matter. I'll be waiting for your call.
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This laptop (Toshiba Satellite L675) is seven years old. Still working flawlessly with little to no problems. I would definitely recommend this laptop. Sometimes consumer use cause major problems with computers. Always keep updated with good anti virus and malware protection. Never click on email links and your computer should run great for a long time.
I paid 1.759 € for my new Toshiba with 2 year warranty. After 3 months troubles started. I had in in the first 8 months 3 times on service, each time I had it on service it took them 1 month to return. Now my computer still doesn't work well and I tried to retrieve the money, but the vendor where I bought it and official Toshiba service they both gave me some ** problems, the thing is even though the computer is not working well they don't want to give me back my money. I have a computer that lags, mouse pad on it is not working... Don't buy Toshiba... I am writing this because I am trying to get some drivers for it and it says that I need to put in serial number in order for them to help me, when I put in my serial number there are problems again... I have had it with Toshiba. Stay away from it. If I could give them - stars I would.
I was unable to see my image when using Skype on my Toshiba laptop, despite the blue camera lamp being illuminated. I could see the person I was calling but all they or I could see was a black square with a revolving arrow. I had already paid $149 to Microsoft and Skype to diagnose the problem and they had taken remote control of my computer, uninstalled the software, updated the driver and thoroughly tested the software. After 2 hours they concluded the problem was hardware and that I should contact Toshiba.
I did that, and explained EXACTLY what MS level 2 techs had accomplished. Toshiba insisted on doing the SAME things and then elevating the case to their level 2 techs for $29.95. For this they promised to DIAGNOSE the problem, but not necessarily fix it. I agreed. Level 2 wasted more time repeating the efforts of the others and concluded, it must be HARDWARE!!! They gave me 2 contact numbers which I called, only to find the 1st was out of business and the 2nd only dealt with commercial applications!
In frustration I played with the computer MYSELF for another half hour and discovered that my Kaspersky security system was blocking my camera in the name of "privacy." I switched the block OFF and all was resolved! So obviously Toshiba DID NOT DIAGNOSE the issue as promised and thus stole $29.95 from me. When challenged they cursorily dismissed my concern. Recommendation, DON'T WASTE YOUR MONEY on TOSHIBA support. They are clearly incompetent. It was I, a dentist that fixed the problem.
I've owned my laptop for less than a year. Throughout the course of this period, my computer ($650.00) experienced numerous issues from the moment that I pulled it out of the box. The keyboard keys will randomly lose their function; the volume keys hardly ever did anything to control volume (often nothing would happen when you pressed them, even after I just purchased the laptop), the brightness keys worked even less of the time. They'll randomly stop working on you, even if you just pressed them and they worked 30 seconds prior. The computer will not reach its maximum brightness, and when you try to turn the brightness up it'll say it's at max when it is not because the screen will be dimmed at 70% for no reason.
AFTER all of this annoying bull transpiring since I bought the computer, one day it just decided to turn itself off. Then after attempting to turn it back on, it'll work for about 15 seconds and then turn back off. When you call customer service, some derelict that works for Toshiba will tell you that it's fine after ensuring your warranty has ran out, then they'll pretty much just hang up on you. This was a motherboard crash because I had a competent source look at my computer. Upon looking into this issue with my laptop, big surprise, everyone with my laptop has this problem. Because Toshiba is an awful company that will take your money and sell you something that a designer probably manically laughed at after he finished designing this computer in 4 minutes.
In short, the Toshiba corporation sells awful, trash products that will not last. Spend the same amount of money on a Sony, Dell, anything. I would spend it on a dirty diaper before I gave more money to this cheapskate company. To Toshiba product designers - if you aren't kidding, or malevolently making your products this horrible, then you should find another profession.
Contacted technical support and paid $69.99, they recommended purchase recovery data at a cost of $39.99 and I paid the cost. I received the media followed the instructions and could not get it to work. Called Toshiba on the phone for hours and their support specialist could not correct the problem. I have spent more than 6 hours in total on the phone with Toshiba. I requested a refund and was told I would hear back on Monday, 3/27/17, and to date I have not received a call from Toshiba. I called Toshiba today requesting a refund and a refund specialist is suppose to get back with me today. I have received the worst service and I asked for an address to send my complaint and they have not given me anything today, 3/31/17.
This Toshiba Satellite C855 laptop is just the worst thing ever. It takes a very long time for images to open and browsing the internet is so frustrating. Never in my life another Toshiba product will trespass my doors. I hope I could send them this heat box for an analysis. Not even an '80's computer could be so slow.
The battery on my Toshiba Satellite L55 has never lasted more than 3 hours. After 11 months, the original battery lasted only one hour. I use my computer 5 days a week, mostly with Google Docs and Slides. I NEVER have played games on this computer and access YouTube videos sparingly, for classroom purposes only. I am a teacher. I called Toshiba after the 11 months and they sent a replacement battery. That was great, until the replacement battery is down to staying charged only 90 minutes after only three months.
I called Toshiba again, but now that the laptop is out of warranty, they will not replace the replacement battery. I should have called months sooner when I first noticed the battery was lasting only a couple of hours, but it was a back burner chore to do, so I delayed. So now if I want a battery, I must order a new one for $93. When I pay $600 for a computer, I expect better service. Toshiba also does NOT offer an extended warranty or maintenance program. I will never buy Toshiba again.
Purchased a touch screen Satellite laptop in August 2016. In February the right side of the screen stopped responding to touch and a little box and circle started appearing at the centre of the bottom of the screen where the cursor started dancing around which means you cannot control the cursor. A toolbar also keeps jumping up on the screen and flashing on the screen on and off. I called the support centre where the rep came on my laptop and saw the problem. He informed me that my phone support had expired so I need to pay $150+ for phone support for a year to continue the conversation. Otherwise I will have to send back the laptop at my cost to California to be repaired. Please note that the screws also fall out of the laptop, I have to put tape over them to keep them from disappearing.
I find it very difficult to accept this service as in the past I have had warranties honoured to me in Jamaica without spending any money and done within days - I call and report the problem, and determination is made on phone and within days a Technician turns up to replace the part. Needless to say I have regretted this purchase and would never again purchase another Toshiba product.
I received a Toshiba Satellite Laptop for Christmas as a gift. The second time I opened it the touch screen developed a crack in the screen. The laptop was never dropped. I am 65 years old and very careful with computers. I contacted Toshiba. They told me that they would not cover it under warranty as the warranty had run out. The warranty was only good for 90 days as it was a refurbished laptop. However when my daughter purchased it for me as a gift, she asked about the warranty and was told and it is posted on the laptop that although the Toshiba is not new it is warranted by Toshiba America Information Systems, Inc. under its standard Limited Warranty, excluding any coverage for external blemishes.
The standard warranty is one year, not 90 days. Toshiba refused to honor this warranty. In addition, the crack appeared less than 90 days from the date I received the computer as a gift. Granted it had been over 90 days from the purchase date but it was sitting in the box waiting for Christmas and unused until that time. Toshiba's Customer service stinks. When you ask to talk with a supervisor they just pass you around and you never actually ever get to talk with a supervisor.
I had to buy my son an engineering laptop for school and the guy at Best Buy recommended the Toshiba brand. We purchased this computer in August and have been given the runaround since the end of January. NEEDLESS TO SAY IT'S STILL NOT FIXED. I URGE YOU BUY ANYTHING EXCEPT TOSHIBA!!! This time around I'll spend the additional and buy a MacBook.
I purchased a Toshiba laptop a year ago which I barely used and when I used it for 3 or 4 days consecutively, it crashed on me 4 days out of warranty. I called Toshiba and they tried to troubleshoot it and couldn't. I sent it to TriStar at my expense and they replaced the hard drive. It didn't work when I got it back and had to send it to TriStar again. The third time I am still having issues and they want me to send it to TriStar again. I am refusing and demanding that they come up with another resolution and replace my laptop and they won't. I regret the day I purchased Toshiba because of this.
Purchased Toshiba laptop in 2015 as I was returning to college to complete my bachelor degree. Approximately 3 months after purchasing, laptop began shutting down completely in the middle of working on it! Took laptop to Best Buy twice for same thing! They said third time I would have to send to Toshiba. I sent laptop Toshiba said they fixed it and it was sent back! At this point it was closing in on the 1 yr warranty expiration date! Received it back and it began doing the exact same thing only 3 weeks later! Sent it again and had to argue to send it back for same problem! I still had to pay shipping! Still having issues with starting and processing very slowly! To the point I would never purchase another Toshiba product... ever!
In August 2015 I purchased a Toshiba Satellite S55-C (part number: PSPTNU-00E00M) from Staples for my daughter at college. She returned to school this January, and after owning this Toshiba product for 16 months the motherboard died. She brought the laptop to the school IT department that verified the unit wasn't damaged, that the connection where the keyboard connected was defective. The laptop would work with an external keyboard, but with limited room at the dormitory this wasn't an option. I did have a warranty for the laptop, but I thought I would try Toshiba customer service, and they were craptastic.
For only $135 I would receive a box to ship the garbage to them, they would then evaluate the issue and only charge $350 for a "refurbished" motherboard. Why refurbished, because after being manufactured for one year it was discontinued. And during the design some genius decided "Let's use a special motherboard that is a custom product, not utilized in other Toshiba products, and will be obsolete once we stop manufacturing this garbage." I then was speaking with a friend in Northern Michigan who also visited a Staples and purchased a Toshiba for his wife. Her laptop stays on her desk, is never moved yet after 13 months the hard drive failed. They also contacted Toshiba, were told the same thing and had to pay out over $250 for a new hard drive.
Toshiba offered no compensation or goodwill seeing the condition of the laptops were like new. I will never buy another one of their products, and will be happy when they go out of business. FYI, Staples did offer a $100 gift card for the aggravation which was above and beyond. They were not responsible for the product, but they understand customer service and appreciate their customers. Toshiba could learn a thing or two.
Don't buy this laptop!!! This laptop was good the first few months, then the mousepad stopped working, which I did not really mind. Then bammm it happened, the keyboard stopped working. The screen freezes here and there and my laptop would always factory reset by itself which gets really annoying when you lose all your work. I spent a lot for this laptop and I expected a good quality laptop. I really regret buying this and will not buy anything from Toshiba again. I put 1 star out of 5 because the first few months were good when this laptop still worked. Toshiba customer service sucks when you do not have a Toshiba computer repair shop nearby and only Toshiba television shops.
I bought Toshiba laptop computer at Best Buy about little more than a year ago. I've carefully used the laptop and it was on my desk all the time. I've suddenly began to see the small dots on my laptop screen(looks like dead pixels) and it wouldn't go away. I've used bought and used several different brand of laptop computers and I've never experienced this before. I would not consider buying Toshiba products in the future.
I got a Toshiba laptop in Dec. 2014 for Christmas. Not long after having it I started having issues. (wire pinching so wouldn't connect correctly) Sent it back and they said they fixed it. Worked for a while again and I had to send it back not long before my yr. warranty ran out. This was for the same issue. I asked them to send me a new laptop since this was the second time for same problem. They would not and said they fixed the problem. Just started having same problem again. Called and because warranty is out they said I would have to pay for it this time. Could not get anywhere with them. So I took it to a local computer guy. He said, "Who worked on this before because they rigid it with glue?" Couldn't believe it.
Called Toshiba again and they still will not do anything. Was told by Staples and 2 local computer guys that they don't even recommend Toshiba anymore because of their poor customer service. Cannot over $600 was spent on a laptop that only lasted 2 years with having been "fixed" twice. Do not waste your time or hard earned money on this company.
I owned a Toshiba Satellite C55-B5350 Laptop computer for 1.5 years before the motherboard failed. I took it to the computer repair shop and they determined that it was a motherboard failure, possibly the charging system on the board. This computer sat on my desk for the most part. In the past I have worked as a programmer and traveled with my computers for years and have never had a complete failure like this. Ironically, I purchased this Toshiba to replace my Dell Inspiron that was getting older, just to be safe. But now I transferred all the data back to the old Dell and it is still working fine. Neither Staples, where I purchased the computer, nor Toshiba had any interest in standing behind this product due to it being out of the 1 year warranty. I would think with as major a failure as this they would have done something to protect their brand.
My current 17" Toshiba notebook has been perfect. Good screen, great speed, all features (backlit keyboard, USB 3.0, USB charging of even an Ipad, built-in wireless and display adapters work well, and the Windows upgrades from 7 thru 10 have installed flawlessly. Could have been better only if it was free. If the feature set, memory, O/S, storage and port connections meet what you need in a Toshiba model, get it!
I have had the laptop for more than 5 years. It has been dependable and I have never had any problems with it. I like the DVD drive for watching movies, etc. I like the Toshiba laptop brand. I hope they continue to make them available with DVD drives.
I have bought 2 Toshiba laptops based on price and will never do again. The customer service is awful!!! I do not think the Toshiba company actually has a customer service division as I have never been able to reach anyone.
I have very good luck with this computer. Everything seems to work for a change without any problems. Would get another like it. This is the first computer that does not have a mind of its own and doesn't go off on tangents.
Had a Windows 10 upgrade Dec. 11 that killed my start up. This was exactly a year to the day I picked up my computer. I didn't register until a couple of days later. I had purchased Dec. 8, 2015 and it was shipped to Walmart. When I called support they told me I was out of warranty, BC they start it from the order date 12/8 not when you have in hand 12/11 or register 12/14. So the clock starts to tick days before you even open the box! They wanted me to pay them for support because it was out of warranty (not even a couple days grace period) and couldn't tell me if they could fix, just wanted money upfront. I had already done all of the recommended diagnostics. Note: I'm also a computer professional and test them for a living.
When I asked them if they suggested anything else, they said they would "walk me through it again". No thanks. Had already done several times! There is NO US call center only India and if you don't understand someone, they won't transfer you to someone else. You are told you have to call back. Generally, they were not helpful, sometimes outright rude, stuck only to a script. I had to repeat myself on multiple calls although I had a case opened. I ordered a restore disk through Toshiba.com and it mostly loaded but consistently stopped at the same place 88% after partition updates in the install. At first they refused to send me another copy, telling me it was my hard drive... Yet my drive ran the install for over 2 hours. I suspect they sent a bum file on the restore thumb drive they sent, as do the folks at Microsoft who have been great and who have also been working with me (without expecting compensation).
The Toshiba call center does not have a survey, and will not escalate issues or give you a consumer complaint dept. This tells me they are completely uninterested in customer satisfaction/feedback. All other US numbers I googled send you back to the same horrible call center. So you are in support purgatory because they are useless. Not sure if I'll get my year old laptop working again and have spent over 12 hours of my life, I'll never get back. One thing I am sure of, I will never buy a Toshiba product of any kind ever again!
Too many problems with memory and computer crashing in the middle of a job or email. Machine crashed way too often in the middle of operations. Memory filled up too fast. Desktop icons come and go for no reason.
Touchpad off center, all inputs and outputs located on sides. Needed to add 1 gig memory, had 2 and had low mem warning. 4 years and never a computer failure only virus, malware and program conflicts have interfered with operation. Battery life about 4 hours.
Just a very reliable device. I've had my laptop for over 5 years. It's been very reliable. If it were not for some self-imposed difficulties, I would've had no problems at all. It does almost everything I need it to and then some. I plan to upgrade in the near future though. Not because of any issues with my device. But because it's just time (smile). I would/will definitely recommend my Toshiba to anyone listening.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Headquartered in Tokyo, Toshiba is a Japanese multinational conglomerate corporation with roots that extend back to 1875. Now, Toshiba offers a full range of hard drives, digital storage solutions, digital displays, business solutions, laptops and tablets. Toshiba laptops are built for high-performance to keep up with numerous business applications and are available at select retailers.
- Portege Z Hybrid: Toshiba’s Portege Z Hybrid laptops are designed to combine ultrabook performance with tablet portability.
- Portege WT20 Tablet: Toshiba’s tablet is designed for performance and business use. It is a thin tablet computer that blends portability and durability.
- Tecra C series: The Tecra C series of laptops are all-around functional laptops designed to run basic business programs. They are designed for portability and efficiency.
- Tecra A series: The Tecra A series of touchscreen laptops come equipped with extra power to run many different business applications.
- Tecra Z Series: Toshiba’s Tecra Z series of laptops are designed to be durable and portable for the worker on-the-go. They are built with lightweight shock-absorbing material that keeps them from becoming cumbersome.
- Best for Toshiba laptop computers are best for businesses and consumers who want a reliable, work performance all-around laptop.
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Toshiba Computers Company Profile
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