Overall Satisfaction Rating
4.11/5
  • 5 stars
    6
  • 4 stars
    9
  • 3 stars
    4
  • 2 stars
    0
  • 1 star
    0
Based on 19 reviews that contain star ratings
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Stratasys

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Last updated: Feb. 4, 2017

19 Stratasys Consumer Reviews and Complaints

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Verified Reviewer
Original review: Feb. 4, 2017

The Stratasys 3D printer is of very high quality. It creates a very decent and high-quality end result. The reliability is very good and it operates as it should and does not break down frequently or require constant maintenance to keep it working as it should work as a 3D printer. The cartridges need to cool before changing and care needs to be taken to not mix wrong materials as it could ruin the printer beyond any possible repair. On the other hand, they do not provide support. Instead, you're referred to a reseller. Stratasys just wanted to sell me the printer and hand me off. If you're not experienced in 3D printing it would be nearly impossible to operate successfully. I am not satisfied with the support offered and was left with a 3D printer that I needed significant guidance on operating.

Verified Reviewer
Original review: Dec. 8, 2016

My employer actively utilizes theirs on a daily basis. Our printer has performed above & beyond expectations. We are very pleased. While I cannot disclose what we utilize our printer for we would highly rate its performance. Well beyond expected performance & usability. We purchased our printer directly from a dealer so the value for us is outstanding. We will gladly highly recommend it to potential buyers. We have not encountered any issues with our printer. We are extremely pleased with the reliability of our printer.

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    Verified Reviewer
    Original review: Sept. 15, 2016

    As this was the first time I had ever tried using a 3D printer I was a little lost but this company's customer support was very informative, patient and helpful to me. This had been my first time to ever try 3D printing and it was a wonderful experience. The product aka the printer worked seamlessly and efficiently and was easy to manage and get working. The value was just great. Everything was affordable for me and I was still able to buy a lot of things and gadgets that would make my 3D printing an easier, happier experience. I'd recommend this product to anyone. This product's reliability was off the charts good. I never feared that my 3D printer would break or mess up any of my print jobs. The printer was equipped with a way to tell me when I need to refill it so I'm always stocked.

    Verified Reviewer
    Original review: Aug. 18, 2016

    Customer support with this brand is absolutely amazing! I called with a issue, and they did absolutely everything to fix the problem and had it taken care of. Trustworthy, respectful, and friendly. The quality of their items are amazing! They work fast, courteous, and promptly. I've had not major issues, the company is first hand on helping and keeping your satisfaction with them as well.

    My overall value of this company is that it is a high rising company! They definitely don't get the respect they deserve. Satisfaction winning all the way. The reliability of this company was outstanding! They put their customers first as well as the items they sale. They always take my concerns and questions to heart and make sure to answer them truthfully, and promptly.

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    Verified Reviewer
    Original review: July 13, 2016

    I have always had great service. I always get the best answers and am helped to the best of the cs ability. I never have to wait long to speak to someone either. I would def recommend this product! This is a awesome product, I love how neat it is to watch the printer in action.. I have always had wonderful results and I would recommend this thing to anyone at anytime. This was a priced thing to buy but if you want it go for it. I have never regretted my decision to buy the printer. It has been too helpful and it's really cool to watch in action. The printer is very reliable and does many things. Things that not all printers can do. It is a very cool piece of equipment and I love using it. It has never let me down and I don't think it will.

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    Verified Reviewer
    Original review: Feb. 24, 2016

    No complaints. I have always used printers with care. Never connect customers support on any issues or repairs or replace of parts. Very sharp picture quality and I have always been pleased with the printer. No issues or worries. The value is great. The price is fair for what our office uses. Our products and printer never break down so I consider that very reliable for our office needs at this time. As we grow that may change.

    Verified Reviewer
    Original review: Feb. 2, 2016

    My experience was brief but went very well. The outcome was very pleasing. While I only borrowed one I'm seriously considering buying one.

    Verified Reviewer
    Original review: Dec. 22, 2015

    It was at my previous job. The printer was very reliable, words and pictures were very clear. We never had to worry about the ink cartridges. I would definitely recommend to big business everywhere.

    Verified Reviewer
    Original review: Dec. 19, 2015

    Used for creating work items. The printer was confusing at first but eventually I figured it out. No complaints, it works fine. It cost more than we were Hoping to spend and we definitely cannot afford a second one.

    Verified Reviewer
    Original review: Dec. 15, 2015

    The printer worked better than I ever dreamed and met all of my requirements. It was easy to use and easy to learn. It also was a great value for the price.

    Verified Reviewer
    Original review: Dec. 12, 2015

    Looking for a printer of this quality can be difficult but this printer offers me the quickness and reliability I need. I've had issues with some aspects but typically those can be attributed to user error. The main functions of the device are near flawless but I've yet to engage myself with some of the additional features. It's a quality printer, and one I would most certainly recommend, although experience with a prior printer may come in handy before using this one.

    Verified Reviewer
    Original review: Dec. 8, 2015

    This is a very good printer. It was very easy to set up and unlike many others, very easy to use. I would highly recommend this to others. I would purchase another if I ever needed to. The only issue I had was by the fault of myself and with a call to customer service, I was up and running in no time.

    Verified Reviewer
    Original review: Dec. 5, 2015

    Interesting to try new technology & be one of the few to see it in action. I see it as still in early stages, but with great potential and easily be used by the masses in a few years (like computers and cell phones and other tech consumer products). That said, the quality was better than expected.

    Verified Reviewer
    Original review: Dec. 2, 2015

    My 3d printer experience was pretty cool. The quality of printing was superb. The ease of printing and the speed were good too. The particular one I used was a bit pricey. If I buy my own, I probably choose a different brand.

    Verified Reviewer
    Original review: Nov. 30, 2015

    A 3d printer is very innovative and a lot of fun to use. The picture quality is absolutely amazing!! They are a little more on the expensive side but very well worth it. I would recommend purchasing a 3d printer to anybody who is interested in the latest technology.

    Verified Reviewer
    Original review: Nov. 24, 2015

    It took me a few times to get a good understanding how what I could print without issues, but the printer was very good and I was pleased with the result.

    Verified Reviewer
    Original review: Nov. 22, 2015

    Fun and very interesting. A marvelous experience to see image develops right before your eyes. Has great innovation and details to help with understanding technology. Love the invention which is going to be very helpful in creating prosthetics.

    Verified Reviewer
    Original review: Nov. 20, 2015

    We used a 3D printer in an thee-dimensional art and design course. Students used designed three-dimensional models that were then printed into small maquettes. The maquettes were meant to be scale models for larger public art pieces. It was amazing to see the conversion from planning to execution.

    Verified Reviewer
    Original review: Nov. 16, 2015

    It got the job done. We needed it for a project, and it was sufficient in printing what we needed.

    Stratasys expert review by John Biehler

    Stratsys is a large-scale professional 3D printing company. The company uses FDM technology to produce its creations.

    • World-leader: Stratasys is often considered the leader of 3D printing in the world, and they recently acquired another leading 3D printing company, Makerbot.
    • Huge variety of printers: Stratasys offers a huge range of 3D printing products, which makes them a good choice for a range of uses and professions.
    • Reputation: Stratsys has a reputation for making reliable products in a range of industries, including the aerospace, architecture and medical device industries.
    • Excellent customer support: The company offers customers and potential customers excellent customer support, including training, servicing, support programs and more.
    • Strategic consulting: Professionals at Stratasys do not just provide customers with products but also consulting for their business and product ideas, proving they are knowledgeable experts.
    • Best for: Biotechnology and medical academics, industrial manufacturers, artists and architects.
    Profile picture of John Biehler
    John Biehler

    3D Printing Contributing Editor

    John Biehler has been actively sharing his knowledge about 3D Printing technology with people around the world for the past seven years. He cofounded 3D604.org, a group of over 400 3D printing enthusiasts and his first book, "3D Printing with Autodesk" was published in 2014 by Pearson. He’s currently working with Douglas Coupland on the 3DCanada project, a multiyear, country-wide 3D scanning and printing art project.

    Stratasys Company Information

    Company Name:
    Stratasys
    Year Founded:
    1989
    City:
    Eden Prairie
    State/Province:
    MN
    Country:
    United States
    Website:
    www.stratasys.com