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I purchased a Samsung Galaxy Book 12", model number SM-W720NZKAXAR from Microsoft in March because my phone and many other products are also Samsung and because I bought into an idea that the AMOLED screen on the book was much better than the one Surface has (it's not that much better and the resolution, as it turns out, is lower). It wasn't as fast as the surface but I persevered because, for the most part, Samsung products are exciting and worked for me over the years and although I never owned their PCs I figured they would be just like their phones, washing machines and fridges, basically, everything else Samsung-branded that I own.
After just a couple of months the keyboard cover stopped working, just as suddenly as it started working again, then the sound disappeared. I thought the issue went away but it didn't because, again, all of the sudden, a few weeks ago the keyboard cover died together with the sound, again. Then, once again, all of the sudden and for no good reason the sound came back. I completed all necessary troubleshooting steps, same as I did the last time it happened but the keyboard cover never worked again.
Because warranty claims take a long time l attempted to source a replacement cover from Samsung on my own but found out that Samsung doesn't really sell them because of how expensive and complicated they are, furthermore, as it turned out this flimsy as it is, plasticky and uncomfortable cover/mouse pad is the only one in existence and is worth over $300 if you need to get one from those who sell it. If I needed just a tablet I'd just forget it and move on but, to me personally, the tablet is useless without a keyboard and a mouse pad. This machine is completely useless so, naturally, I've decided to just go through the warranty because spending even more money out of my own pocket on a broken tablet that's still under warranty is stupid.
So I contacted Samsung. The cover, as it turns out, is so very important and complicated to replace that Samsung refused to replace just the cover itself (for a good reason, as it turns out) and demanded I send in my tablet with it. I explained that I need the tablet for my job and that's its vital to me and my duties but they didn't care much, I was hung up on and transferred to other departments and people until I gave up and abandoned my hope of being able to use the product I paid for, got the prepaid label from Samsung and sent the whole PC to the address provided for a repair.
Today, after over a week, I was contacted by email by someone named Stephanie ** who is employed by a place called "KW Industrial Management" who told me in no uncertain detail that my tablet is for reasons unknown is somehow out of warranty, despite being less than a year old and in perfect condition. Furthermore, there were no details of any kind provided as on WHY it's out of warranty, what's broken or any explanation period on why I HAVE to give this stranger my credit card and pay her $65 to repair my tablet!!! Made by Samsung!!! Still under warranty and purchased from their own authorized retailer!
I'd like to stress that my Galaxy Book is in perfect condition cosmetically, it was never dropped, exposed to any environmental elements (water, heat, etc.), has zero dents, scratches, was not misused, altered or modified by me or any other person/entity in any way, ever, it was always kept and carried in a shock/water/element-proof bag and, prior to being sent to Samsung (to whatever this company is) it was working perfectly fine, until it suddenly stopped accepting its own keyboard but even then it was functional enough. And while I did accidentally send a wrong Samsung charger due to a mix-up, by a mistake, they wouldn't not have been able to use it or would just have sent it back to me but instead they told me my product was out of warranty and, once again and I can't stress this enough, provided NO EXPLANATION ON WHY!
Also, I had to repurchase the original charger once before but replaced it with the same exact one, through Samsung and only because the one provided with the tablet suddenly stopped working one day. The new one is Samsung-made and sold and is the same model number as the old charger. I wanted to send it back together with my tablet but sent my phone charger instead because I pulled the wrong one out of the bag. It's a trivial detail but still, just trying to cover all the bases. In other words I've done absolutely nothing to void the warranty or somehow impair the tablet's performance or reliability.
I would also like to mention that it was shipped to Samsung in a thick bubble wrap and should not had been possible to get damaged during the period of time it was being shipped to Samsung. I took photos and a detailed video of the condition before, during and after packing it, I also taped the process of sealing the envelope, together with the serial number of the tablet prior, not for Samsung-related reasons but only because UPS, company whose label Samsung sent me, once lost a package of mine, therefore, I have the proof I need that my Galaxy Book worked and was not damaged in any way other than the reason I had to send it in the first place before I shipped it.
Furthermore, I need to point out that, upon doing a simple research on this forum I found out that many other people who purchased the same tablet as mine suffered from the same exact issue with their keyboards dying all of the sudden! My research into the cause points to something to do with the motherboards inability to sustain its own processor demand for voltage, PCI bus burning out and some say that a large role is played by the fact that Samsung didn't build any support for Intel's thermal management system.
Whatever the reason is: I gave them money in exchange for a product and they gave me a guarantee that if the product should break within a year under normal use/not caused by me they would replace it. Now, I know it's not true because many others say their Galaxy Books were also deemed out of warranty and tricked into paying $65, just to start with, after a while, from what I understand, those who were offered to pay ended up paying even more to "continue evaluation and diagnostics" and then quoted to cough-up $600+ to repair damage that was not caused by the end-user but as a side effect of improper manufacturing techniques, basically, Samsung made crappy tablets and their loyal customers are now paying for Samsung's inability to hire proper Quality Assurance staff! This is insane.
Samsung has my proof of purchase and knows that my device is less than a year old, they also wrote that they need to do evaluations and yet, even though evaluations aren't done, they somehow know that the warranty is no more but refuse to explain why. This is so beyond disappointing... I have never been more disillusioned about any other company or entity period ever before.
If I could, I would leave a 0 star review. However, the minimum stars I can give is 1, so that'll have to do. I normally don't write reviews anywhere, but it's just so very disappointing. I have been a faithful customer to Samsung for years. Most of my appliances are Samsung. I ordered a Samsung notebook. It's not my first time ordering from their website. The first time I ordered something, it was fine. This time, there were many issues. The main issue is that even after nearly a month, I haven't received the laptop that I ordered and paid for.
The worst part is that I don't have a laptop on top of the fact that I'm not receiving a refund for it. This whole situation is ridiculous. I called customer service so many times that I lost count. Several times, I was hung up on. The first time that they hung up on me, I was just thinking that it was a bad connection, but the next time, and the other times after that, I knew that it was because they had something to hide and didn't know how to confront me. There are so many things that are wrong here that I don't know where to begin.
I guess I'll start with the fact that I think that they're selling our information. I ordered this laptop using my account. However, all the shipping information and tracking information was emailed to my husband. They connected our accounts without my permission. How do I know what else they're connecting our information to? Second, they're using Ontrac as a delivery service and there's something shady going on there. Delivery is free with Samsung products. My package was never delivered but it was claimed to have been delivered 3 weeks ago. Whoever delivered it was supposed to receive a signature from me, but that never happened.
The only thing that customer service on OnTrac's side said to me is that because it was delivered to a residential, they didn't have to obtain a signature even the order receipt says that it's required. Them and Samsung both want me to report this as a theft case to the local police. First of all, that makes no sense to me. If something is required, it's required. Second of all, I was home all the day the day that they said they would deliver and no truck came by, and no one knocked on my door. I checked my porch several times to make sure I didn't miss a doorbell. Third of all, I'm in a gated community. No one steals anything in my neighborhood.
I ordered so many things from Amazon, and I've NEVER had an issue like this. Not even close. Their customer service is also so very kind. Going into that, while Ontrac's customer service is kind enough to tell me that they're sorry for not being of more help, Samsung literally hangs up on you if they don't like where this conversation is going. They will just go quiet, you would be able to hear the background noise, then they would just hang up just like that. They also will literally say "this is not my responsibility". I actually think that it is. It is their job to handle things like this.
One person actually had the courtesy to say that she would talk to her superior because she was not sure that she could help me in this case. I understood. However, she came back with orders from her superior to either call Ontrac and make a claim at them, or to wait a month for them to review my case to be able to investigate. I did some investigating myself. I'm not the first person to complain of their product going missing. Samsung has been lying to many customers and are trying to exploit as many people as they can. All us customers want is to receive the products that we rightly paid for.
Shipped my Chromebook in for a touchscreen issue. I get an auto message that it should be repaired in 7 days. 3 weeks goes by and I hear nothing. Contact Samsung, and they say it's in for an exchange because they don't have the parts, but I should get it < 10 business days. Well 15 business days later I hear nothing. Contact them... on hold for 30mins+. They respond, "Oh sorry seems you're still in process. Get back to us in 4 days." Can an exchange for a Chromebook that is only 3 months old take 1.5+ months!? Absolutely ridiculous. Samsung might have products that seem high quality for low cost, but they are low quality for low cost. Don't be fooled. There is a reason why their Samsung Note blew up. The quality standards, and return standards in this company is utterly ridiculous.
I have a Dell and I've had others but I'm using Samsung because I had a Samsung before this and it's NOT broken, just wanted an upgrade in software so I bought ANOTHER Samsung because they're durable and last through years of constant use!!!
I love my Samsung laptop. I wish there was more room on it and it does run slow sometimes. Overall it is a really great computer, durable, easy for someone like me to navigate. Got one for my daughter too, and she loves hers, it got her through college.
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It keeps working. I like the bigger size of the 7 inch. Would like the keys bigger. Bored backlighting would help a little but it Nissan ok for me. Would like a little more being.
On May 24th, my husband and I purchase a Notebook 9 directly from Samsung.com. One of the reasons that we purchased the Notebook 9 from Samsung was an offer stated that we would receive a free Galaxy Tab A 7.0" 8 GB (Wi-fi). There was no offer code, and when I added the tablet into my checkout they tried to charge me the full price, I assumed that the tablet would be automatically included in my check out. When the laptop arrived, no tablet.
Since the laptop arrived, I have called Samsung ecommerce department 5 times. Thankfully I had a screen shot of the offer because the first called on May 30th they called my husband a liar because the offer was not in their system. When I called a second time, I provided a screen shot of the offer. In my follow up calls, Samsung has demanded another copy of the offer, claimed that the offer was not in their system, that I should have paid for the tablet and requested a refund, that I have to provide a screen shot of the system adding the costs, and that I was LUCKY that I had a screen shot of the offer at all. Long story short, they are refusing to provide my free tablet. Samsung had an offer on their website which was subsequently accepted when we purchased our laptop. They are fraudulent refusing to fulfill the deal and provide our tablet.
I bought a Samsung SM-T817 A Tablet. It is only 6 months old and I am trying to get Samsung to repair it. It has lost its Data Link so it won't connect to the internet. It is a hardware issue. I had Best Buy and AT&T both look at it and that is what both companies say. I have been trying for 2 weeks to get someone at Samsung to send me a label so I can send it in for repairs and all I get is the run around... They sent me a wrong label after 2 weeks of pursuing this issue and then sent it right back to me because I sent it to the wrong place. Now I am trying all over again to get someone at Samsung to send me a label for repairing my tablet and again just getting the run around. This company DOES NOT HONOR THEIR WARRANTY. They should not be allowed to sell their product in the US. I am out $355.00 for this tablet.
Researched what printers would print from a Chromebook and bought one directly from Samsung. It arrived quickly but came with no instructions except the basic unpackaging and turning on of the machine itself. Unfortunately, the majority of the information about it was omitted on Samsung's site. Samsung's is one that does NOT have direct setup as several others do. It arrived with toner also, which was not clear from their site, so I spent $40.00 on a separate cartridge of toner that I'll almost definitely never need.
This printer does NOT come with clear setup instructions. First, nothing was said about requiring a Windows PC to even start the setup. This required two lengthy session with their online chat support in India and also an initial detailed process to get the configuration/IP address printed using the "WPS" button and coordinating that with the "WPS" button on my router - which I did not know existed. It took dragging an old defunct desktop out of storage and scraping through a number of processes, taking about an hour to download and install, once received the information about what to do. After that mess, there were several more steps to figure out alone what their various steps were to register the product in order to connect it, etc., etc.
The third attempt at customer service produced someone from India who I literally could not understand. The fourth produced an Hispanic guy who finally solved the last issue - I'd been asked to enter a Key code that had letters in Caps, but that when entering needed to be entered in lower case. Also, online instructions claim one needs to "push button" to get the "out of paper" light to go off - must actually lift the top section and re-engage. A mess to set up, and it is deceptive to not bother to tell customers up front what is involved.
The truth about much of this technology is that important information is omitted from their sites and we're all expected to be tech-savvy and figure it all out ourselves to the tune of hours and hours of wasted customer time and effort. I should have known, as have had the same no-info and poor customer support in the past from Samsung.
Samsung SyncMaster SA550. This is a Samsung LED PC monitor 27inch with a high quality display. Includes: HDMI and VGA inputs. My list of issues on this device: the touch buttons won't work, the monitor goes to a very dim setting after 10 mins of being powered on, there is no optional support to change or access the monitoring settings to resolve the above issues. After about two year of owning the monitor and attempting to troubleshoot this issues with no luck I bought an LG instead. Still wanted to use my Samsung as a second monitor. I did some new research. On the Samsung website there was a firmware update. After completing this update from Samsung my monitor is now bricked. It will not light up a led or power on in anyway. This leads me to believe some malicious code has been written in the update preventing the operation of my old monitor. There is no fuse. I've checked and this update tool now ignores this monitor.
This application on Samsung's website is not signed by Samsung or any Samsung related parties. It bears no publisher but is distributed by Samsung for its customers. Exact writing on site prior to download: "SAMSUNG assumes no responsibility, and shall not be liable, in connection with whether any such products or services will be appropriate, functional or supported for the SAMSUNG products or services available in your country". It really seem as Samsung is intentionally breaking their own products so you buy a newer one. I say don't buy Samsung unless they admit an error was made in the code and they fix it. This kind of business tactics will only lead to more garbage in our land fills and chemicals in our environment. Don't buy Samsung products. They hold no value as you can see. Don't update Firmware from SAMSUNG. Unsafe.
We got our 19.5" Samsung LED monitor (model S20D300Fy) in December 2014, and it still looks good as new. It is easy to set up even without the user manual. First off, I like how this monitor looks, and of course, its screen size. I like the functions (Eco Saving, flicker free, magic upscale, Game mode, etc.) that are embedded features. We actually considered this brand knowing Samsung's commitment to saving energy. The Eco saving feature (this is me trying to be a good steward of the earth) offers up to 50% savings on that note. I hate eye fatigue and this monitor's flicker free feature alleviates eye strain. This monitor serves us well... Thanks... :)
24" Samsung 1900x1200 is a good monitor. Have had this monitor for 5 years, slight odor when new, but went away. Has been a good performer, and the 1200 dpi height gives more screen area than the more common 1900x1080. Got this as a factory refurb for $200. Good buy.
Koreans employing cheap Romanian labour to assemble Korean products. Shall wonders never cease. But this is not the only indication that Samsung have lost the run of themselves. The over two thousand complaints registered on the Consumer Affairs complaints website suggest that something surely has gone wrong at Samsung HQ. Even purchasers of 3-thousand dollar TV's get no satisfaction when these expensive goggle boxes turn their lights out. Apparently the bean-counters at Samsung figure they can afford to lose customers in droves. They have taken P.T. Barnum's dictum to heart apparently: “A (new) sucker is born every minute.”
I read that even after a class-action suit, Samsung has made no genuine move to stand behind its televisions. From my own experience I can say that Samsung does not stand beside, or in front of its PC monitors either, but must lie underneath them. Let me explain. I bought two Samsung monitors in the same week (by mail order). These two differ in the width of the screen, but as both belong to the same series and have an identical fault, let's stick with just the one.
The monitor in question, “Made in Romania”, is a Samsung S22C300H. The shaft or 'neck' which joins the monitor to its base below was reversed in manufacture with the result that S22C300H (and its twin) when assembled, instead of tilting backward, tilted forward, and as a consequence of the forward tilt, the screen was impossible to read except if I lay on the floor and looked up it. I even considered hanging the monitor upside down from the ceiling which would have been an improvement. “Magic Angle” cast no helpful spells.
I wrote to Samsung (twice) and got no answer, and their response to my third email elicited the advice that I take my complaint elsewhere. Fortunately for me I have a hacksaw and the knowledge of how to use it. With this trusty blade I was able to cut away the 'key' which had forced me to insert the shaft backwards and, denuded off the key; I was able to re-insert the wretched piece of plastic right-way around. Now I have a monitor which tilts its head back and smiles at me. But what of the buyer who has no hacksaw or saw of any kind? What is he or she to do? Why call Samsung Customer Disservice of course.
Worked on said monitor for a family member with Samsung's repair kit consisting of 5 electrolytic capacitors. Video on-line shows how to replace capacitors. I have a problem here in that swollen or ruptured capacitors are a symptom of "over volting". This is simply poor engineering design. Had same problem years ago with Zenith televisions in the high voltage circuit. Customer elected to order replacement kit but such did not repair the monitor. Over volted capacitors will short out and damage other circuitry. Capacitors are for "ripple filtering" only. This repair operation , or replacing the internal power supply board is pointless unless the capacitors are upgraded to a higher voltage than the 25-volt devices presently being supplied. This is a fundamental issue and Samsung is not being honest with the public. Then again, that's not new for Samsung is it? Thank you.
After 14 months, this 27" computer monitor (Samsung SyncMaster SA350H (S27A350H)) just quit working. This is 2 months out of warranty. Samsung says it needs to be repaired and that cost is my burden. While I agree it is out of warranty, I am just ticked that a $300 monitor is that unreliable.
My screen started to get large spots on the screen after about 4 months. I called Samsung about the problem & they sent me a return label right away. I packed the monitor in a box at UPS put the peanuts, plastic wrap, padding in, sealed it & sent it out. Well, 45 days later, I was told the unit was damaged & UPS had rejected the claim; sorry, their policy is not responsible for shipping damage. The monitor was sent twice before it was returned as damaged to Samsung. They tell me they will give me an estimate for repair or ship non-repaired monitor back to me, "Thank you; sorry; good bye." That's all end of story. "Please, you make these things. Can we do something?" Reply was: "No, sorry. We'll email you telling you, you don't want further assistance." Now I've got nothing, I will buy another monitor but not Samsung!
Samsung has been unable to fulfill warranty for my product in a timely manner. At first, I had to wait for the monitor to be repaired. Then, the parts were unavailable. Then, the monitor would be replaced. Again, the replacement was unavailable. They offered a replacement monitor but it was unavailable. Finally, the replacement monitor arrived without the power cord and adapter. I called again to have the parts shipped and asked for a gift card as a courtesy. They shipped the wrong parts. So, I asked for a second gift card as courtesy, given that each time a part is processed, it takes from 5 to 14 business days. Then, the parts were delayed, because they mistakenly had the warranty of the replacement monitor instead of the original. This delayed things once again for another 5 to 14 business days. I asked for another gift card for the trouble and was refused.
About a year ago I ordered a monitor from Dell and they sent me a Samsung 2220WM-00. I just returned from a repair shop that told me the adjustment buttons can not be fixed. I tried to get help from the Samsung technicians (three of them) and was told that they did not understand what "MagicBright" was. I explained that it was a box that was constantly on my screen that should not be. The cursor will not enter it to delete it and it jumps all over the screen making it impossible to do any work. That was three weeks ago and I haven't heard back from them. I bought three computers from you and was very satisfied until this monitor. Please respond as Samsung has not.
My Samsung computer monitor broke and I was told I would receive a refund 4-6 weeks after my monitor was received by the company. They received it on December 6th and I started checking on my refund January 5 and was told I should be receiving it soon. I called again on 1/13 and was told a check hadn't been cut yet. I asked for someone to return my call to let me know what was going on. I called again on 1/14 and 1/15 because no one would call me back or give me an answer as to why this was taking so long. On 1/15, I spoke to a supervisor who told me my file just went to the bank yesterday and now it will be another 14 days before they would send out a check! I don't believe a word of this and can not imagine why it would take so long to make out a check! I asked for a Manager to call me back and explain why this has taken so long.
In August 2007 I sent in for a $30.00 rebate for the purchase of a Samsung monitor. I followed all instructions and submitted all forms and receipts. In October Samsung wrote and stated that I neglected to send the purchase-receipt which I knew I had sent. However I went back to the place of purchase and received a copy receipt which I promptly sent back to Samsung. I checked their website recently (Dec) to seek the status of my $30.00 rebate. The website said that I would only be receiving $20.00 and not $30.00. I emailed to ask why I would receive less. Their reply was an empty email for the exception of thanking me for contacting them. I know I have no recourse in this matter because I did not make a copy of their original rebate form, but I never thought they would try to scam me out of $10.00. And I know that I sent the original receipt to them although they tried to tell me that I didn't.
I want to make a complaint against this company please. I never dreamed that such a big company like Samsung would stoop so slow as to try and entice consumers to purchase their products with promises of rebates and then scam those very same customers. Thank You.
Submitted $40.00 rebate request to Samsung (after buying LCD monitor) with all appropriate information including serial number and original UPC; and they claim I did not mail the UPS (which I taped to the back of the form), and they refuse to pay my rebate. This is common practice by Samsung to save themselves money.
Loss of $40.00++
I purchased Samsung 19 Widescreen Flat Panel PC monitor through Buy.com website due to Samsung advertised $40 Rebate. I mailed everything required for a rebate. I received notice from Samsung that I didnt submit a receipt. This is not true; a print of email receipt was included in my submittal paperwork.
I called Samsung and was told that my rebate paperwork didnt go through because I didnt circle my name on the receipt. I mailed another copy of my email receipt with my name, product information and Subject of the email circled via Certified Mail. I called Samsung and was told they did not receive my resubmitted certified mail and was instructed to fax the information.
I faxed yet another copy of my email receipt together with Samsung Re-submit card, Certified mail Receipt copy, and description of the problem. I called Samsung and was told that my resubmitted information is not in their system. I was disconnected after being on hold within a 25 minutes long phone call. I did everything required and to a possible extent to get the rebate Samsung promised.
Samsung Computers and Monitors expert review by ConsumerAffairs
Samsung began as a small trading company in 1938. It is now a multinational conglomerate company headquartered in Samsung Town, South Korea that includes subsidiaries like Samsung Electronics, Samsung Heavy Industries and Samsung Engineering among others. Samsung manufactures computer and technology products including televisions, appliances, desktop computers, laptops, monitors and more.
Samsung ArtPC PULSE: Samsung’s desktop line is the unique ArtPC Pulse series. Available with either and Intel i5 or i7 processor, these cylinder-shaped computers pack plenty of power in a compact space.
Samsung Notebooks: Samsung’s Notebook line of laptop computers contains several different models, from the basic components of the Notebook 3 and Notebook M models to the versatility of the Notebook Spin’s 360-degree screen turning capability.
Samsung Chromebook: Samsung Chromebooks offer a stripped-down computer experience that runs on Google’s Chrome OS. It is designed for maximum portability and basic communication and Internet functions.
Samsung 4K and UHD monitors: Samsung monitors capable of Ultra High Definition (UHD) and 4K displays are the 28-inch UE590 and the 32-inch UD970. These monitors focus on picture clarity and sharpness.
Samsung curved monitors: Samsung offers numerous curved computer monitors designed to enhance immersion with high-quality, widescreen visuals.
Best for: Samsung computers are best for casual users and businesses chiefly interested in laptop and monitor options.
Samsung Computers and Monitors Company Information
- Company Name:
- Samsung Computers and Monitors
- Year Founded:
- Korea Sout
- (800) 726-7864