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McAfee
Overall Satisfaction Rating
3.08/5
  • 5 stars
    113
  • 4 stars
    140
  • 3 stars
    138
  • 2 stars
    105
  • 1 stars
    106
Based on 602 ratings submitted in the last year
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      McAfee Reviews

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      Page 1 Reviews 1 - 10
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 16, 2019

      The clue to this company's existence is in their name. McAfee = "Make A Fee". Continuous calls from 'representative' asking (almost telling) me to install updates to software I no longer have. £100 wasted on them a few years back. Since a discussion with computer systems expert, I have reinstalled operating system. My computer now runs much faster without antivirus software. I'm now just careful with what I run, e.g. emails and third party software.

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      Rated with 1 star
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      Verified Reviewer
      Original review: Oct. 16, 2019

      I was searching for a new antivirus program where I could use a Trial Version for a month to test them out. I got to McAfee's website and located the area for a free months version. It did not distinguish from PC or Mac and only indicated it was a trial program. I downloaded it and it was an exe file and I have a Mac, so of course it doesnt work.

      I searched the site for a Mac Trial Version, but nothing, so I contacted their Support via Chat. I told this man what I wanted and he said he would email me a link, so I sent him my email address. While still in chat I check my email only to find a link to creating a new password on their site. I told him I was not interested in creating an account, I just wanted a Trial Version for Mac. He then wanted to screen share to install it and I refused. After about 20 minutes going around with him, I exited chat. Then I started getting telephone calls from McAfee, which I blocked, but has continued for 3 calls now over several hours. Years ago, I used to like McAfee and used their software back in the early 80s I think, but no more! Not sure what happened to this company, but I will never recommend them to anyone.

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      Rated with 1 star
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      Verified Reviewer
      Original review: Oct. 4, 2019

      I have had McAfee Antivirus for 11 months and they never seem interested in actually scanning my computer for viruses until I contacted them to cancel my subscription. Scans were not automatic. I tried to cancel every way possible and their website does not allow that, so I cancelled their automatic withdrawal from my checking account. Two days later they managed to withdraw $109.99 from my checking account, anyway, and it is STILL impossible to contact them. These people are nothing but con artists. They shut down parts of their own websites so that they can say you never notified them of the cancellation. My next step will be to notify the Federal Trade Commission.

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 10, 2019

      Never ever use auto - renew - it is a con, you pay for a year but they auto renewal taking your money at the beginning of the 11th month. Also on their own website they advertise special offers which are much better deals and cheaper than auto renewal. Auto renewal is a con. New customers get a much better choice and deal.

      5 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Sept. 8, 2019

      I purchased McAfee antivirus and actually my computer had some other issues and they would not give me a refund. Never used it. Never installed it. Never did anything. These people are trash. I wouldn't recommend them to a dog. They need Federal lawsuits filed on them. Please don't buy nothing from these people.

      4 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 2, 2019

      I came home from vacation and found McAfee had charged my new credit card for a product that I did not order. They agreed to refund the amount they charged but could not explain to me how they got all the information on my new credit card without my knowledge or consent. BUYERS BEWARE.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 27, 2019

      McAfee slows down your PC so much, way too expensive, and had to uninstall. It should not come pre-installed on any computer. I am so glad it uninstalled it. How are they still in business? So many people have had the same experience.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 20, 2019

      As per other people, I contacted McAfee to cancel my subscription after it had been automatically renewed (A WHOLE MONTH EARLY). They stated that they would refund me, and that it would take 5 working days. It is now 2 weeks later and I have still not received my £89.99. On the day that they took my subscription, their website stated that the product had been reduced from £89.99 to £45! I have been in touch with them on the 0800 number, only to be going around in circles. This company needs investigating. I note that another reviewer has still not received a refund, even after 3 months! This is disgraceful. I am now waiting for an 'Accounts Supervisor' to ring me back, but I don't hold out much hope. I intend to take this matter further. They should not be holding onto people's money. I am sure that in the past I have taken my 'Automatic Renewal' off, but it appears to have magically turned itself back to 'On'.

      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 20, 2019

      All good with the McAfee until renewing my account. I’ve closed that c card so they couldn’t charge me automatically. Emails came. And when intruded to renew it was 70$, actually more expensive than if you would wanna purchase a new license. Now here’s the best part of it . My computer started to be “glitchy”. Couldn’t browse etc. I’ve uninstalled McAfee and guess what, computer runs smooth and fine. Is this what you scammers do now. You actually put a virus on that so call antivirus that slows computers down if you don’t renew your subscription? SHAME SHAME SHAME.

      2 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Aug. 15, 2019

      My credit card was automatically charged for another year in May 2019. I called and canceled immediately. They claim that I would get my refund. I called about a week or two later and they claimed it was refunded. It was not and now it's been 3 months and I'm still waiting. Never subscribe to this company!

      5 people found this review helpful
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      McAfee expert review by Shelley Elmblad

      Founded in 1987, McAfee is a longstanding and trusted name in antivirus software for consumers and business because of how the company has continued to advance products to keep up with a changing industry over the years. Now a part of Intel Security Group, the brand will be eventually be renamed.

      • Global threat intelligence: McAfee uses this process, which collects data from millions of sources from around the globe, to offer real-time protection against viruses and other malicious threats.

      • Protection for all devices: One McAfee subscription with a 30-day money back guarantee includes antivirus protection for all PCs, Macs, iOS and Android phones and tablets and Android watches. Anti-theft features for mobile devices lock down the device and can locate it when lost or stolen.

      • Parental controls: This feature offers filtering and monitoring of what children can access and see when they are online. You’ll have to upgrade to McAfee Total Protection at $89.99 to get parental controls. Two other options cost $79.99 and $59.99, and discounts may be offered for the first year.

      • True Key Identity Manager: This is a secure software password vault that is used to log into mobile apps, websites and devices using a combination of facial recognition, fingerprint or devices.

      • Home network scanning: McAfee can scan a home Wi-Fi network to detect unprotected devices.

      • Best for: Families, businesses and people handling highly sensitive information.

      Profile picture of Shelley Elmblad
      Shelley Elmblad Financial Software Contributing Editor

      Shelley Elmblad is a freelance writer with years of experience covering small business, personal finance and tax software and mobile apps. Shelley’s goal is to help others choose the best software to run a small business, track personal finances and save money.

      McAfee Company Information

      Company Name:
      McAfee
      Year Founded:
      1987
      Address:
      2821 Mission College Blvd.
      City:
      Santa Clara
      State/Province:
      CA
      Postal Code:
      95054
      Country:
      United States
      Phone:
      (888) 847-8766
      Website:
      www.intelsecurity.com
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