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I bought an IdeaPad laptop, couldn't wait for it to come although I have several devices that I use as I work from home. Right at setup I can't connect to the WiFi and I don't know why, key correct other devices connect and disconnect. Spend several hours think it may just be an issue with the setup but with all suggestions nothing worked. I arranged a call and support called me back but no one was there, I called them and right away when I explained the problem the women said, "You need to contact your ISP!" Why would I have to contact my ISP to connect a laptop to my network? That is just ridiculous! If this is a known problem why is there nothing in the box to say, "Hey: FYI you might need to contact your ISP (for what I don't know) because our piece of junk WiFi adapter may not connect to your network!" What good is a laptop that cannot connect to the WiFi, returning it as defective.
After a fair bit of research, I decided to purchase a 'loaded' Yoga 720 and placed an order Mar 6th, only after an extended call with support because initially the order wouldn't go through. Not to worry he said, "I will look after it" - even offered his email for followup. He said it was the active pen that was on backorder, but the laptop was no problem.
Nice, got an email on March 9 stating it had been shipped along with a UPS tracking number. Continued to check, by March 14th contacted Lenovo 'chat' and was ultimately told it should still arrive on the 15th, not to worry that she would look after it and I would be happy with her next email that day (never happened). This despite UPS stating they still hadn't received the laptop to ship.
Another few emails with support, not to worry they said, they would check with logistics as to where the laptop was. I realize delivery dates can change, but why send me an email saying "Good news! Your order has shipped" on the 9th - when nothing had been shipped. So today I realize finally (I'm a bit dense at times) there is no laptop coming. Contacted 'chat' again asking for a credit on my card - they agreed. All the time they refused to tell me if a laptop existed but they couldn't answer that. I guess I should consider myself lucky as I can only imagine what level of support I would get if anything went wrong in future. Ordered a competitor's model, will never deal with Lenovo again.
Purchased a Lenovo laptop for my son a year ago. Completely unreliable. Very little done on the laptop other than Word Documents. Laptop will not turn on. Lenovo could do nothing as the product wouldn't turn on to assess. Local computer repair store could do nothing more. Lenovo's suggestion... "We can help you buy a new one." Not a great suggestion. Don't ever buy cheap because you get what you pay for and $350 gets you Lenovo garbage.
IdeaCentre computer is a piece of garbage. This is an i7 and works as an i3. Do not buy this Lenovo product. I would suggest any other brand than Lenovo. Tech Support is like calling Starbucks. Terrible service and terrible product.
I have bought Lenovo IdeaPad U330 Touch which hardware fall apart after one year and few months. Of course, there are no parts available anymore and after holding my laptop for two months "waiting" for the parts to come they sent it back without any explanation (I had to request it additionally). 800 € laptop under guarantee. TERRIBLE hardware and horrible service. The monitor de-attached with the keyboard.
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I bought a Lenovo Ideapad 700 about 1.5 years ago from adorama.com, with a 1TB HDD and 256GB SSD, with Windows 10 Home pre-installed on the SSD. It started randomly freezing/crashing (like a couple of times a day) on the first day I started using the machine. I searched everywhere and tried a lot of things, but couldn't resolve the random freezing issue. After several chats with Lenovo tech support, I decided to send in the machine to their repair center in Kentucky with $35 out-of-pocket. I wrote a note to explicitly mention that I re-installed the Windows several times and didn't resolve it. A couple of weeks later I received the machine back, and it still had the random freezing issue. I found their repair note mentioned that the only thing they did was re-installing the Windows.
I was furious at this point, and contacted Lenovo tech support again. This time they allowed me to send the machine back for repair for free. Another couple of weeks later I received the machine, and the random freezing problem was gone, but the machine felt much slower than before. I took a careful look and found that now they installed the Windows on the HDD instead of the SSD. I couldn't stand the slow start-up and operation with Windows on the HDD, so I installed Windows on SSD again. Then the machine started randomly freezing/crashing again. I contacted the Lenovo tech support again, and now they were not interested in taking the machine back for repair yet again. Their excuse was that SSD was there just to boost the performance, not to start the machine.
That's stupid and ridiculous. But looks like at this point I ran out of options. I contacted adorama.com to see if I could return the machine. They said since I already sent the machine to Lenovo for repair, it's no longer eligible for refund if I return it. I checked the Lenovo user community forum, and it's scattered with similar complaints that laptops freeze/crash randomly. Most users couldn't get this resolved, and everybody got grumpy. But seems Lenovo just didn't care. I guessed these machine had hardware defects, but since they were sold at a discount on adorama.com, Lenovo didn't want to spend resource to actually fix them or replace them.
To be honest, the machine starts so fast since the Windows is installed on SSD, that most of the time when the machine freezes, I just manually restart it if I am using it, or let it restart itself after a few minutes when I am not using it. It's an annoyance, but I can live with it. Re-opening the apps I've been using once or twice a day is not too bad. But this past week things took a nose-dive. Now the machine freezes 7-8 times a day. I updated all drivers, BIOS etc., and it doesn't improve anything. This is stupid. I will no longer buy Lenovo.
My husband and I decided it was time to update our PCs. We went to Best Buy. After looking at them for awhile a salesman said he recommended the Lenovo. That it was used in their store. We ended up buying two desktops. That was Feb of 16. They were fair. Slow loading, froze up a lot. Would be in the middle of doing something and it either froze or took you somewhere else. Finally this Feb. we had a 2 year warranty I try to get on my pc and the arrow is nowhere to be found. Cannot get off of the sign in page. Tried everything.
Called the Geek Squad at Best Buy. They said I had to go through corporate to schedule an appt. with them. Did that. Took pc in. Geek guy hooked it up. Said maybe battery in mouse dead. That was the first thing I had checked. He then proceeded to tell me two other PCs with the exact same problem came in that morning and they had no idea why the arrows were missing. Getting in the functions there was no mouse hook up anywhere. He said they could run a diagnostic for 99.00. Why do that if they know it won't fix it. Said I could send it in for 300.00 plus whatever parts were needed. I said it was cheaper to buy a new one. I did, just different model of Lenovo. Well this morning my husband goes to get on his, the same exact thing has happened to his. They said our warranty ran out the first of Feb. So here we have to go get another computer and it will not be a Lenovo.
I purchased an IdeaPad 710S Plus, and I loved it. On day 4, while opening the laptop lid, the pad of my thumb cracked the screen! I have been using laptops since 1999, I never had this problem... There is absolutely no other way of opening this laptop - you have to touch and apply pressure on the screen. I called tech support, got a service order created, and sent the unit via FedEx paying a lot of money for the package and shipment. I received an email saying "damage that is not covered under your device's Limited Warranty. You will soon be contacted by one of our depot associates to further discuss the billable details". It has been more than a week, nobody has contacted me. When I call to ask for status, they say "someone will call you within 3 business days". I wish I had not purchased this laptop... $800 totally wasted.
I went from a laptop I3 to the "Lenovo" I7 and was told that this computer was lightning fast. This computer is SUPER SLOW and is comparable to the I3. I am a first-time Lenovo buyer, and WILL NEVER BUY A Lenovo PRODUCT AGAIN. WARNING: do yourself a favor and buy another brand. Lenovo is a complete disappointment. Has already crashed after about, oh, 1 week of usage. Lenovo, why don't you hire competent developers for your computers? I am going back to ASUS. You guys are incompetent. Learn how to speak English -- losers.
After spending over $2,000 on my 6th Gen X1 Carbon ThinkPad, I really like the computer; however, I called tech support to resolve the simple issue of reversing the function keys so I can use the "F1, F2, etc" keys without hitting the function key to be able to use them. This should take anyone with knowledge of computers mere seconds to switch. I was disconnected from the main support number 3 times. I then finally got through to hardware support. The first person simply hung up on me after telling me it wasn't a hardware support issue, it was software. She said I obviously didn't understand the difference and hung up on me. Called software support. They said it was a hardware support and they could not help me. After 1 hour and 40 minutes trying to get this resolved, I simply gave up. I will be returning the computer I really like because the support is so poor.
THIS IS JUST TERRIBLE! Do not deal with Lenovo! You would not have any customer service with them! They just do not care! They will take your money and then you call them! Waste hours! Try to get an answer! You will get harassed by their online representatives!! You will get nowhere! For 3 hours! They have no rules! Good luck with your Lenovo Purchase! Enjoy the Zero you will be paying for! Guys, take your money elsewhere!
My experience with Lenovo's technical support team was nothing short of inadequate. My Lenovo Ideapad Flex 4 recently had a software update & after updating the laptop, I fell victim to the popular Windows Security login issue while trying to login to my campus wifi (I'm a college student). During the phone call, I explained my dilemma & after asking the technician if he could explain to me what the problem was, he said something to the effect of, "I know what the problem is but the only way to solve it is for you to pay a fee of $99 so I may transfer you to a "specialized technician." Any astute person would like to understand the problem before spending this kind of money on a solution, so after explaining that to him, I told the technician I wasn't willing to make that payment and he hang up. That is clearly 1 star quality.
I purchased this laptop (Ideapad 310) last March for the sole purpose of running Quickbooks at my office. It has performed flawlessly until last week when it overheated. Sent to Lenovo by UPS on 2/13/18 and received back via UPS on 2/21/18. Repaired quickly under warranty and appears to be working again. It has several features that I like; SD card holder, 2 usb ports and cd drive. For $400.00, I felt it was a good buy. Have been very happy with my first laptop.
Received Lenovo 910 laptop on Nov 24, 2017. It's being repaired for the 3rd time... I still don't have it back yet. It's now Feb 17, 2018 and a replacement part won't be available until Feb 24, 2018. Lenovo wouldn't replace the laptop because I opted to have them repair it the first time and the repair took it past the 1-month replacement period. Needless to say... I won't buy Lenovo again.
Lenovo's customer service is very poor. 4 days ago they let someone order 2 laptops with my debit card. Overdrafting my account over $1500. UPS has intervened and is sending them back, but they refuse to refund my money until they receive them and then it could take 7-10 days to get my money. They keep telling me it's their policy. I guess they have a lot of fraudulent charges. They need to be like Apple, when someone makes a big purchase to call them and verify it. I never have and never will consider buying a computer from them. Ridiculous.
The speaker you can't even watch a movie because you can't hear it. It very frustrating. I have to pick up the laptop put it by my ear to hear. I hate that. I would not have bought this. I didn't know it has no SD slot. I am very disappointed.
I purchased a $5000 Lenovo Workstation: P910 December 2017. 30 days later while adding a new SSD I found the internal SSD holder was cracked and unusable. Lenovo support was rude and indifferent to my concern. Lenovo refused to replace the damaged part ($12 cheap plastic) under warranty. Apparently Lenovo does not value its retail customers as they do their business customers.
My laptop crashed right after dropping in on the ground and I needed something quick and inexpensive so I went to Best Buy and without reviewing the product I bought this IdeaPad. Trouble right from the beginning. But to spare the details the main problem is storage space. I am always getting messages that my storage is full and I haven't even downloaded any apps. I can't scroll on Facebook but only about 10 minutes before the computer stops loading pictures, will not scroll and I have to close the app. I haven't even started using the office apps yet. At times the computer just freezes. This is all within a month. I do not recommend this computer to anyone.
Bought a Lenovo Yoga in November 2016, by January 2017, it had totally shut down. Returned it and they fixed it. But in November 2017 again total shutdown. Tried to talk to them but all they would do was, "Send it in and we will check it," but this time out of warranty. After 2 weeks we received email informing us that since it was out of warranty it would cost $540 to fix. We already spent $1200 to buy it and now broken for the second time we said no! Very poor customer service, for the price very poor! Stay away from Lenovo.
Lenovo Thinkpad Yoga 14 looks solid but after 3 years of use, I had to replace the hard drive and now the hinges are starting to break down. After researching it, it appears hinge issue is ongoing - a latent defect? It cost about a month $100.00 for the parts and $100 labor. After spending $300 to replace the HD, spending more $ to keep it seems like throwing good money after bad. (Ever see a $1000 Laptop held together with rubber band to keep it closed?) Next time I will read these Consumer Affairs review carefully BEFORE I make a decision. Shame on me. No more Lenovo for me.
I bought a Think Pad X1 Tablet from Lenovo directly. My son was using an old Lenovo ThinkPad laptop I had at home. My son is 14 years old. He needed it for school. He was so excited... until we received the tablet broke. He was heartbroken. I was too. Then we returned it to Lenovo and surprise...when we received the 2nd computer it came defective too! Lenovo received the computer at North Carolina (return label address) on January 20th. Still today (February 1st, 2018) I have not received my credit card credit for the amount they charged back on January 9. Called Lenovo today. The very nice lady that took care of my complaint was very apologetic but I don't think she realized the damage and how much Lenovo can affect the illusion and excitement of young kids! Hope that none of you have to go through this kind of situation.
Ideacentre 310s broke in 3 weeks. Hard drive is clearly defective, all my files are lost. This computer is garbage and even if they repair it, I know now that the replacement parts are still garbage. How am I suppose to use a computer that could at any second, for no reason, die and lose all my files? What good is that? I spent hours on the phone being shuffled between tech support and customer service to no avail. I want a refund.
Bought this machine (Lenovo 720 laptop) in May, 2017. Had to turn it in for a complete repair (the hard drive was making a "grinding" noise). In November, 2017 I experienced a problem with the WiFi adaptor. After several calls to tech support, that was repaired. In January, 2018, had additional problem connecting to WiFi. Was told to uninstall the WiFi adapter by Lenovo tech support, and had difficulty restoring the WiFi adapter. I was then told that there might be a problem with the Windows configuration and was instructed to perform a System Restore going back about 1 month earlier, well before the problems started.
Tech support said that the System Restore should take "a few minutes." The laptop has now been attempting to complete that System Restore for over 1 hour. I called tech support yet again, and asked if I had a defective laptop, since this was now the third time that I had major problems with the laptop. I was told that they would do a hardware scan after the restoration. And they now said that the System Restore could take up to 3 hours. In short, a shoddy product, that they do not stand behind. They have a completely uninformed tech support staff, whose main goal is to get you off the phone. "Call back if you are having problems, the Case Number is still open." I am very sorry that I purchased a Lenovo and would never purchase any of their products ever again.
Lenovo Flex 2 broke in 9 months. Then the horror begins. Customer service lies and tells you they will do things and never follows up. They claim no parts available for repairs but do nothing about it. They give no resolutions, only give you promises of follow up that never happens. Jaon is my supposed point of contact at the following number. **. I have called this number up to twelve times day with no answer. There is no voicemail. I have emailed him and to date my computer that is used for college is still broke. Never again. Lenovo sucks!!!!
I hate this Lenovo so much. I wish I'd never bought it. Every time I turn around there's a new problem with it. I don't even know why I bought it except it was recommended by a salesperson and was supposed to have a faster processor than some others on the market. I don't even like the way the keyboard is set up and if I could do it over I'd buy a different laptop. Just recently there's been a constant problem with just normal typing. The words are breaking up and I have a touch type so it's not me! For instance... "The quic kbrown foxr an a waytoday." This is just too weird for me. Another problem is constant freezing browsers no matter which one I use. No, I haven't contacted Lenovo yet. Been too busy.
Apple MacBook Pro first choice; Lenovo has served best of Microsoft formatted computers. Have to have both to address all worldwide Internet communications.
I am old school, low-tech and when I asked people in the know which brand to buy the unanimous answer was (IBM) Lenovo. Fifteen years and three computers later I have never experienced an issue and would have no reason to even look at another brand!
I, so far, have not had any issues with my Lenovo laptop. It updates regularly and runs smoothly. It is very easy to use and is compatible with my windows 10.
I bought this desktop a year ago and just as the warranty runs out it starts restarting by itself for no reason. I take it to my technician and they can't find a virus or any malware issues. I call Lenovo and they want me to buy the post warranty for $79. I ask around and see all of the same stories on the ConsumerAffairs website and it's like a nightmare, the same story from so many people. The motherboard goes out and they can't get any resolution to the problem. Lenovo is robbing people. I am stopping the nightmare for me. Don't buy Lenovo products!!!
I still use the Lenovo T23 with XP on it and it works great. It's from the 80's but still handles most things quite well. The video struggles a little but older games work fine. I use it for mostly internet stuff.
Lenovo expert review by ConsumerAffairs
Lenovo is a Chinese multinational technology and computer company with headquarters in Beijing and in Morrisville, N.C. Lenovo is a leading designer of personal computers, laptops, tablets, work stations, electronic storage devices, smartphones and more. It was founded in 1984.
ThinkCentre desktops: Lenovo ThinkCentre desktops are designed with enterprises in mind. ThinkCentre computers are ideal for running business programs.
Lenovo H series: Lenovo’s H series of desktops is its line of home desktops. These computers are equipped to handle most casual and home office needs.
Lenovo Thinkpad: The Lenovo Thinkpad is Lenovo’s dependable, durable line of laptops. Lenovo offers several different models, including the Lenovo Yoga 2-in-1 laptop that can be used a laptop or tablet.
Lenovo Ideapad: Lenovo Ideapad laptops are designed for multimedia performance, including Y-series laptops optimized for gaming.
Y-Series gaming: Lenovo’s Y Series of gaming desktops offer peak computer power for high-quality graphics and performance.
Best for: Lenovo computers are best for casual users, businesses, home offices and gamers.
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