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I was skeptical at first. However, after my operator errors on one device and failure of another I decided to send it back. The replacement was sent within 1 day and received within 3. I am amazed by that customer service. A shame others have not had the same good luck.
I recently purchased a laptop from Lenovo, and I am extremely impressed with the level of customer service that I received. When I first received my laptop, I discovered that the trackpad was not working. I reached out to your support team for assistance, and they were incredibly helpful and responsive. They quickly determined that the trackpad was defective, and they offered to replace the part for me.
However, I was still frustrated with the experience of receiving a defective device, and I asked the tech to escalate my case and request a refund. I was pleasantly surprised when I was assigned a case manager who not only worked with their corporate department to get me a refund as soon as possible, but even helped me get the refund when it was past the return/refund timeline, as I waited a while to open the laptop. The rep assigned was extremely helpful and followed up several times to make sure that the refund was processed smoothly.
I am extremely impressed with the level of customer service that I received. Though the item was defective the service from the team makes me feel comfortable recommending Lenovo to anyone.
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I came across to use Lenovo's latest laptop. It was such a great experience that offered great speed and was easy to handle with. Definitely I will suggest this product to others to make their job easy and fast.
I bought my first Lenovo laptop 10 years ago and just recently bought my second. The first one still works perfectly. It starts up quickly, has good battery life, and almost never has issues with freezing etc. The keyboard, touch screen, trackpad, screen, everything all work like new. And I'm not a light computer user, I'm sure it averages 4-8 hours per day of use and it always travels with me. I look forward to another 10 years with the one I just bought. Lenovo's build quality is exceptional. I'll probably never buy another brand.
I used to be an HP person but thought I'd try a Lenovo one ...Big mistake ...They have nothing on HP ...Slowest computer ever. Even after factory reset. Be aware...The computer is hardly ever used so that isn't why it's so slow....
Great little Chromebook with touch screen controls. Start up, out of the box was a breeze. Battery run time is not 1/2 what they claim and my unit has run Hot to the touch from day one. Another short fall is the built in camera, which has not worked from day one. Even more annoying, I synched my phone's photo files which all show in the Chrome Photo, but when I'm looking to attach one to a document or email, that folder is not accessible! It only allows me to access photos that have been directly downloaded.
I've had mine all of 18 months. Yesterday, I took it off the charger and could not get it to boot up. It was Dead, Dead and the bottom side was hot to the touch. I let it cool down & tried again hours later, but still dead. So I contacted their warranty dept. by creating an online service ticket, describing the problem. As I had purchased mine with a 5 yr "on site/next business day" parts & labor repair warranty. Instantly got an email confirmation of the ticket which also enclosed a " check status link". I did that a couple hours later only to find that it said "solution identified & status = resolved". That's nice, except I haven't been contacted about any Solution!
Today I received a follow up email telling me a repair ticket has been opened & to expect to hear from a tech to come out to repair... 5 mins. later another email telling me the part is out of stock! Still don't know, what part? Or What Solution?? All I know is there's going to be a delay... So much for Lenovo's automated communications and their "Next Business day On Site repair"! If the part is Out of Stock, I'd venture to say this is a common & known issue with your product. Get your act together Lenovo and have replacement (batteries) ready to go! Or better yet, issue a recall as these are most probably a fire hazard!
Mar 16 placed order for L24 Monitor. Within 15 minutes call back & cancelled order. After 13 calls of totaling ~25+ hrs & pathetic incompetent unprofessional services received refund on Apr 24! The product that never arrived at my doorstep. One specific community on the first line of defense over the phone who don't speak English well and supervisors make false promises over promises and never fulfill. Unbelievably shameful low service standard. Any other online commerce will serve you better, stay away from Lenovo!
The worst PC I have ever had. I've owned the IdeaPad 1 (15” AMD) for less than 2 months and it has failed me considerably. Often unresponsive, launch a program and it hangs and is slow to load (Chrome web browser for example). Have had to reinstall win 11 already. I am tech-savvy and know how to use and maintain a PC. Cannot recommend this company or product.
I have had this product for less than a year and it just blacked out. When I called the customer service, they were asking for the name of the device, I told them it is a laptop (I am not a tech geek) but they were so insolent that I had to find the name. Apparently, to them it is not a laptop, it is an "ideaPad" (what a useless information?). Anyway, I was told I had to mail it to their tech team and I will have to pay for it if it is my fault. This is a computer I barely use as I use my work computer most of the time or move around. They had the nerve to ask me to buy their protection plan to cover future incidences. It is going to a month that I mailed it and they still haven't figured out what is wrong...Talk about a useless, unreliable product and company.
I've had a service ticket that is now over 48 hours old after upgrading and paying for their premier support (24 hours on-site). Premier support is a joke and they don't even stand by it. I haven't had any contact with them since opening my ticket. So now I have a system that's not usable nor will they support it since they don't even update, or sell it anymore, but I have a warranty for another 20 months. I've been shuffled between Premier support and post-sales to complain about the issue, but the person on the other end of the phone tells me "It's not my concern!" (exact words). You can't get escalated to a manager because they are never available no matter when you call. The bottom line is after you've bought your product Lenovo Does Not Care, you are on your own. So premier support has been a complete waste of money and is now impacting my business. Now I've got to buy another system and it won't be a Lenovo.
Lenovo author review by ConsumerAffairs Research Team
Lenovo is a Chinese multinational technology and computer company with headquarters in Beijing and in Morrisville, N.C. Lenovo is a leading designer of personal computers, laptops, tablets, work stations, electronic storage devices, smartphones and more. It was founded in 1984.
ThinkCentre desktops: Lenovo ThinkCentre desktops are designed with enterprises in mind. ThinkCentre computers are ideal for running business programs.
Lenovo H series: Lenovo’s H series of desktops is its line of home desktops. These computers are equipped to handle most casual and home office needs.
Lenovo Thinkpad: The Lenovo Thinkpad is Lenovo’s dependable, durable line of laptops. Lenovo offers several different models, including the Lenovo Yoga 2-in-1 laptop that can be used a laptop or tablet.
Lenovo Ideapad: Lenovo Ideapad laptops are designed for multimedia performance, including Y-series laptops optimized for gaming.
Y-Series gaming: Lenovo’s Y Series of gaming desktops offer peak computer power for high-quality graphics and performance.
Lenovo Company Information
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