Consumer Complaints and Reviews
Laptop purchased through IBuypower is defective. Having to send back in for the 3rd time to have this device repaired. Technical support has said it's been "repaired" it twice. One wonders why a 3rd time to repair the computer is necessary. Customer service only offers to have item sent in for review and then to manufacturer. As a consumer, I've lost countless hours on the phone and over email addressing concerns.
I recently made a purchase from iBUYPOWER direct for 10 high end gaming cpu's for my small business. The initial order went through without issue but I was later contacted stating that $10k+ orders require a wire transfer. I explained that my liquid capital was earmarked for other areas and the sales rep and I agree to split the order. Days went by and I finally received notification that a credit charge authorization letter was needed. Without delay I submitted the required paperwork.
Further time went by without hearing a word. Finally I reached a gentlemen in customer service who helped. Evidently, managers had decided to sit on my order without approving, demanding I pay in cash. As many smack business owners will tell you, initial startups are done mostly on credit. My modest liquid capital is reserved to ensure my employees receive paychecks during the first couple of difficult months before business takes off. Business owners beware, this company cannot support large orders. They lost over $20k on this deal alone. I hope they change their model or it may not last.
Three years ago I paid two thousand for a PC from iBUYPOWER. 13 months later the water cooler exploded. It killed my entire computer. Of course the warranty had expired. It had taken me two years to save for that computer (Being handicap my funds are limited). When I contacted them they were extremely rude. Three months of phone conversations did nothing. I walked away fuming. Now you would think I would never buy from them again. Well I did recently. My thoughts: Their PC's are horrible... lets try a laptop. I received the laptop today to find it doesn't come with a CD-ROM Drive. Really... I just gave you 1600 dollars. Doesn't that warrant a CD ROM Drive? Apparently not! Bottomline, RUN. It's not worth the sick and twisted games they like to play. It's not worth the anxiety they cause. This company's name is right on the mark. iBUYPOWER by stealing from my customers.
So 2 years ago I decided it was time for me to buy myself a gaming PC because my old PC couldn't handle the newer games. One transaction later and boom $3000 spent on a Gamer Paladin and a "good" monitor. I was ecstatic at the time but over the 2 years since I've had it it has caused me nothing but agony. For a year and a half I had to deal with the problem of my PC shutting down as soon as I started up a game. We fixed that by manually using MSI Afterburner to control my graphics cards fan so that it wouldn't overheat. And now for the last half of the 2 years I've had to deal with it just randomly crashing. And I will never send it back due to the fact that my friend sent his back and they told him it would be a two week wait turns out he had to wait 2 months. Absolutely awful.
Purchase a computer from ibuypower and they didn't even have the parts in stock. I had to wait 2 months in order to have my computer ship to me. The product was damage on the exterior and they expected me to gave them a 5 out 5 review. If I can give them a 0 out of 5 I would, ibuypower is greedy and they have no pride in their works and poor customer services.
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Hopefully by posting this review I help someone else. I purchased a gaming computer in May of 2016 for $800. By late August 2016 the video card was malfunctioning. I emailed the company about the defective card and they sent me an email on how to uninstall, then reinstall the video card. They neglected to tell me to save my pictures to another device and I lost them all! After emailing them back that nothing had changed except for the loss of my files, they asked me to call them with my credit card number. I emailed them back that I work for a hospital, and was not available to call them during their business hours, also that I had no intention of paying for shipping back the defective product they sold me.
When I asked that the customer service representatives superior respond to my emails, I was told to call during business hours. After three weeks of correspondence I finally received a USED video card. They had promised me a new and upgraded one. Big surprise... This one is causing crashes AND pixelated videos. PLEASE... SAVE YOURSELF MONEY, HEADACHES, AND FROM A BAD PURCHASE AND BUY ELSEWHERE!!!
It worked like a charm. I like it very much. I would definitely recommend it to all my friends. I did not think it would be all that great but it was worth getting it. It has great graphics, fast response, great download capability. I not real good with computer but it was very easy to use. This one has been fun to use and a great experience for me. It has helped me learn a lot of things I could not do before I got it. They are really great with helping you to understand how to do things with your computer, all how to set it up and help you get it running.
Computer handled my basic needs. Any heavy computer work I would have to use a different computer. Would not recommend for heavy computer use. Product was very durable. I used it and abused it for many years. The computer held up to many years of use and abuse and still kept on ticking. The unit brought great value into my life at the time I was using it. It accomplished most of the tasks that were needed. I would recommend the unit to others.
Good quality and very easy to understand. Navigating is simply on the computer. I would recommend this to any computer beginner or novice. Good price as well as good customer service if needed. Computer does what it is needed to do with a good speed. The computer is made of good material as is most computers. Havent had any issues with durability but who really bangs their computer around. Easy to wipe clean if dusty and eye pleasing as well. Great price for what you are getting technology wise. All the programs you need are on it and its speed is great. Looks good and is durable. This would be a great addition to the household. If you have any issues the customer support is friendly and well equipped to solve your problems. If you need to you can call them and they will find the issue in a timely manner and get you back on your way.
Unit is quiet and runs smoothly. Provides effective heat management. Unit was very easy to set up. The gaming potential is very powerful. The unit's durability and performance is sufficient for gaming. The unit has a very fast boot time. It will provide many hours of gaming pleasure. Very good value for the money spent, far better than buying a mass manufactured unit elsewhere. It operates very effectively to its tasks needed. I had not had any customer support issues to date with this unit.
I love iBUYPOWER. They provide quality computers at affordable prices. I recently purchased a gaming laptop for my husband and he LOVES it. I recently bought an iBUYPOWER computer from Best Buy. I used to have a CyberPower one but that one always broke down on me. I've had the iBUYPOWER computer for months now and everything works great!! I love it. iBUYPOWER is the crips. I like the Merch they put out. People are nice and helpful. Been to the iBUYPOWER tournament twice now and it's been an amazing experience playing with the pcs. They have such a great experience. Love it and the company. I went on Saturday with some of my friends and I was pretty impressed by all the systems they had set up. Watched people play and played some games myself. Considering on purchasing from them for my next pc. I also wound up getting some free swag like an iBUYPOWER shirt. Thanks guys! Very good service.
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iBUYPOWER was founded in 1999 to offer custom PCs that are focused on power and cutting edge technology to keep up with the demands of the growing gaming market. Located in City of Industry, Calif., iBuyPower is now one of the leading manufacturers and retailers of gaming PCs for consumers in the United States.
- Easy Builder: iBUYPOWER's Easy Builder walks consumers through the steps of finding the right computer rig for their gaming needs. Based on consumers’ gaming habits, iBuyPower makes suggestions for the right system.
- Custom liquid cooling: Gaming PCs require a lot of power, and without proper cooling and ventilation systems, they can overheat quickly. iBUYPOWER’s liquid cooling systems can keep a custom PC running at peak performance.
- Refurbished: iBUYPOWER offers a selection of refurbished computer systems at discount prices. Each system is guaranteed and comes with a 14-day return policy along with a 90-day warranty for laptops and a six-month warranty for desktops.
- Weekly specials: iBUYPOWER holds weekly rotating sales on desktop PCs, laptops and other computer equipment and hardware. Products are subject to availability.
- Laptop lines: In addition to its line of Battalion gaming laptops, iBuyPower sells ASUS and MSI gaming laptops. Screen sizes range from 14-18.4 inches.
- Best for iBUYPOWER is best for high-level performance enthusiasts and consumers who want a powerful gaming PC.
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