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Consumer Complaints and Reviews

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Satisfaction Rating

Purchased HP 6830 printer on May 2, 2016 - use is for home business. Used every day for copying, printing, sending/receiving faxes. In December 2016, start having "printhead" issues - one day no color ink is printing. Run the required cleaning (a couple of times) and it works, for a day or two! Then the black ink doesn't print. Run the required cleaning (a couple of times) again, and it works for a day or two. Come home on a Friday night, check incoming fax (work) that cannot be read because the black ink wasn't working (this was all within a one week time frame, and $72.00 worth of all new ink, black and three colors).

I went through all that ink in one week because of having to run cleanings constantly, but still not knowing if it was going to work the next time. Had to go to Staples to replace immediately because of work. Purchased a Brother Printer (fingers crossed) - I called HP to ask about the one year warranty, and was told they could troubleshoot my problem and send me replacement parts - I already had to buy a new printer, I already wasted $72.00 in one week on ink. I'm not doing it again, EVER. I will never buy another HP product again. Learned my lesson - Wish I could share this review everywhere so people could be warned to save their money!

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HP Officejet Pro 6830 collapsed while still under warranty, and was replaced by HP with a refurbished unit but only after much foot stomping. I was given free ink as "hush money". Are you serious? I missed a work deadline messing around with the thing, between watching tutorials, downloading drivers, and rushing out to buy new printer cables. I don't want a bunch of toxic ink for a printer that I no longer want. Now the replacement printer works sometimes and not other times. I'm through with troubleshooting and tech blogs. I won't have peace until this doorstop is completely out of my life.

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I purchased a Hewlett-Packard 7640 a little over a year ago. The setup was far from 1 2 3 as they stated. I was on the phone with a couple of reps some of which were useless for almost 2 hours. Finally got it to work, until now. I needed a new phone. I called customer service. They want $99 for someone to help me set it backup, and the printer was only $65 if I get a new one. I can have free help. What the heck?

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I have had two HP printers that lasted 2 years or less where the black ink stopped printing. I spoke to customer support and they recommended to replace the printer which cost $150 or more. Do the math, that's $75 per year. I would not recommend HP printers to anyone other than enemies.

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I bought this printer at Sam's Club and extended warranty. 2015, hardly used it, packed away to move. I got it out, start getting code, printer head problem. This is not the cartridge of colors that has problems. I called warranty, thank God I got extended one, because HP would do nothing. Appears they knew of printer head problems. Now, warranty place will send me money. BUT, I don't really want an HP printer again, I have all this ink I bought and opened. So buy extended warranty with a HP.... YOU WILL NEED IT.

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I am writing to let you know I had a bad experience shopping online www.walmart.com because as a shopper I experienced bad customer service and bad and faulty products. The product I am referring to is my HP Officejet 4630eAll-In-One Wireless Printer, I need to get my printer replaced due to the fact the printer does not work at all and the drivers of the printer are old and not updated, the carriage of the printer is not working and the cartridges that came with the printer do not work. My printer cost $78.00 plus the care pack for $7.00 for warranty issues, for replacement issues, for repairing a printer which is not being done by HP which manufactures my printer. Also, I telephoned Angel at SDG Distributor and told him I need a shipping label to send my old printer back where my old printer belongs the number at the SDG Distributor is **. My PO number for my printer is **.

I also sent emails to ACE Electronix for three weeks straight without a response. Also I telephoned www.walmart.com and spoke to the customer service and they told me that I would get my problem escalated due to the ongoing issues involving a bad printer and used printer that needed to be replaced with a brand new printer. Also the customer service person told me today that I could not take my receipt to Walmart to get my brand new printer, even though I have been calling there for the last three weeks and going back and forth to Walmart trying to get my old printer replaced with a brand new printer.

I would appreciate it if you could help me to get this problem resolved. It is not right to get bad products, bad service, a bad printer with carriage, old and dirty printer with cartridges that do not work. The phone number to www.walmart.com is 1-800-925-6278. I would appreciate if you work as a liaison to help me get my new printer and send my old printer back to the warehouse in Atlanta. I should not have to drive or even take a plane all the way down there just to get a brand new printer. The address to SDG Distributor is Walmart PO Box 530927 Atlanta GA 30353-0927.

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I purchased an HP 7520 Photosmart printer a few years ago and had $200 worth of 564 XL ink cartridges (eleven in total) when my print head became defective. I called HP attempting to find a printer that would use the cartridges but was advised that production was discontinued and that a replacement print head was not available. I attempted to return the extra ink and found that HP Returns would only allow two cartridges since they had been purchased within thirty days. I didn't think it fair but attempted to arrange to return the two.

After about 30 minutes talking with an agent I was afforded the opportunity to print out a FedEx return form but was unable to do so. The agent said she would arrange for FedEx to come by with the label and pick up my package but would need manager approval. After a substantial wait the manager came on the phone and knew nothing at all about the situation so we started over. After giving him the same customer information again I pointed out that the prior agent offered me the opportunity for FedEx to come by my home with the label.

At this point the manager said I would have to click on some link somewhere to perform the activity. I spent over an hour of my time attempting to recoup $40 of $200 investment. I did not appreciate the dismal, inept, and apathetic responses from HP... and will not buy HP products, which are usually good, from a company whose customer service is so bad. And I will relate my experience to as many folks as possible.

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Have had the 7520 less than 2 years and don't do all that much printing. Suddenly, when I attempt to copy from the flat bed I get an error message saying no preview available when using the automated document feeder even though I'm not using the ADF. When I try to use the ADF I get a mis-feed message although there is no mis-feed. Went to HP and tried all the "fixes" but none work. Apparently this not an isolated problem since it has been reported by others. Bottom line is it's too costly to have the printer serviced so if I want to copy anything I'll need to buy another printer. Clearly there is something wrong with the ADF mechanisms but HP doesn't care. Reminds me of the planned obsolescence of the American automakers that resulted in cars rusting out faster. My first choice for printers has always been HP, but that ends now.

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I have owned three HP scanner/fax/printer models Officejets 4500 types. All three have failed. First the rubber wheel that feed the paper to the printer stops picking paper up. Cleaning it many times, then the paper starts to jam. I'm off to find another brand. Sorry HP, I have used your stuff for years.

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I purchased an HP Envy printer model # 5530 in August of 2016. This purchase was thru Amazon. The printer is for home use and has been used very little to this point. The original set of ink cartridges were just replaced this week. The scan & copy functions both stopped working. I made an inquiry online and found that my warranty had expired in 2014. As I said I bought the printer new in Aug. of 2016. With that information I contacted HP customer service and that is when the real waste of my time started. I spent approximately 1 1/2 hours on the phone troubleshooting this printer. Keep in mind this printer is worth $99.

After wasting an hour and a half I was then put on hold for the shipping supervisor who I was told would ship me another printer. I was on hold for another 35 minutes before he picked up the call and had such a bad connection he had to call me back. When he did I asked where he was located and he said India, hence the bad connection. We confirmed all my information at which time he wanted my credit card number. This when I finally lost it. I told him there was no way he was getting a cc number from me and told him I expected him to ship me A REPLACEMENT. He tried to explain that they would only charge me a $1. At that point I said some choice words to him and requested his supervisor. He threatened to hang up on me for my language and so I settled down and waited for another 15 minutes for the supervisor to answer.

When the music finally stopped I said hello a couple of times with no answer and then I heard a dial tone. They cut me off. About 10 -15 minutes later there was a message on my phone from the supervisor stating that we were cut off and she would contact me again on Monday. It is only 1:30 CST right now but who knows what time it is in India. Please do not expect any customer service if you purchase an HP product and expect to waste a half of day if you. I am 60 years old and this is the WORST CUSTOMER SERVICE I have ever experienced so far in my life!!!

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We purchased an HP Envy 7640 this year; still under warranty. The paper tray that also has a photo tray is not working. I chatted with tech support 3 different times. They want a credit card for security purposes. They said they would send me a refurbished printer. Why would I want to refurbish printer when my new one is only several months old. All I need is a new paper tray to see if it works. They went through all the Diagnostics to make sure it was the paper tray and it is. No resolution. I'm not comfortable sending them credit card number to them for security purposes and I don't want to refurbished machine. I got no resolution.

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My HP Officejet Pro X476dw printer stopped printing intermittently with the Error message coming on, then stopped printing completely. We then found out that "HP chief operating officer, Jon Flaxman, said that it was down to a dynamic security feature in selected printers intended to combat counterfeit and third-party ink cartridges that do not contain an original HP security chip and that infringe on our IP" and "However, he confirmed that the company would release an optional firmware update within the next two weeks that will remove the dynamic security feature from HP printers."

Well this never happened with our printer, and we had only used a non HP cartridge in ours for one day, as the quality was poor, and that was 18 months prior to this happening. So HP lost communication twice I had with them, they sent me a quote to fix my printer, then I called to find out what was happening, and after spending 3 hours on the phone was told a new printer was being sent to me. Well it WAS NOT A NEW PRINTER.

IT WAS SOMEONE ELSE'S RECONDITIONED PRINTER, AND THEY TOOK MY PRINTER AWAY, WITH BRAND NEW HP PRINTER CARTRIDGES IN IT. No one said I would have to pay for this until I received a bill for £198.24 yesterday, calling it onsite HP technical support. Seeing that my cartridges cost me £232, I figure they owe me money. I am disgusted with HP over this, it was their fault, they caused it and want to charge us the public for their mistake.

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HP 8610 Wireless Printer - Printhead Missing. Have experienced the same "printhead appears to be missing" error that so many on this site, as well as many others, have posted and complained about. We began experiencing this problem a little over a year after purchasing the printer, so the warranty had expired. Tried all the "work-arounds" online and from HP support and nothing worked. Basically, HP support said "these printers are only supposed to last about a year", with the remedy being to replace the printhead at a cost of about the same as the printer itself. And then, of course, they also tried to direct us towards buying a new HP printer. As others have said, we would never consider buying another HP printer again. We have owned much cheaper Dell and Epson printers that lasted years, so we'll lean towards those instead of the one year and done models.

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I have an HP Office Jet Pro 8610. From the day I got it I have experienced 2 problems routinely: When I use the sheet feeder to feed documents as I scan or copy, 40%-50% of the time the original "mis-feeds" and is torn/damaged. This causes a great inconvenience for me as I must now manually load critical documents page by page, very inefficient. Frequently when printing the 8610 "errors out" so I must stop what I'm doing, reboot the printer, reload the document I am printing, and proceed... Again, inconvenient and a waste of my time. This product needs to do several things routinely without fail, including loading documents via the sheet feeder and print when asked to. It does neither reliably.

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I am cured. I will never, ever, ever own a HP printer again. As with previous HP products, I can count on the product not performing. With the HP Officejet 5746, the printer was set-up and software and wifi links checked and all seemed OK. It never worked right again. Maddeningly, it says there is a problem but does not give you the slightest clue as to what to do or where to do it. HP service is slow and like I said... I am cured, I am a member of the ABHP (Anybody But HP) club.

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I bought two printers: HP Officejet pro 8710. The first one had to be set up with a usb cable and it was impossible. I had to spend an hour on the phone with support. Now my husband needs his set up. What a waste of time and money. The printer fails on every other print job. I even just reloaded all the software and it wouldn't even let me set it up with a usb cable. I can't use wireless because of security issues with our home. Beware.

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I have an HP printer (6500). It is two years old. It has had 430 pages printed. I have had to replace the print heads and cartridges. Once for the print heads and three times for the cartridges. It uses four cartridges, YCM+K (black). Now after being idle for a month it says one cartridge is a counterfeit and two are empty. It will not print. It won't even print in BW although the K (Black) cartridge is not among the "bad" ones. I can no longer use the printer, even though there is ink and the cartridges are HP. And they have not been refilled. This is likely 6.28*10^23 complaint. Since this has been a common complaint for years, and HP is committing fraud and restraint of trade, how about a class-action to get these folks to stop this felonious practice?

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HP Printer Officejet 6600 - Worst printer ever, uses ink and lot, with 99 dollar ink hardly print less than 100 pages, always running testing for 5-10 mts before print one page. Then it goes into testing mode again, HP making money of ink replacements. Breakdown all the time, when you call customer support rude people comes on, stating as courtesy that they are not charging for their service. Also said he has to charge me 19.99 dollars for coming on the phone, no help, then starting to sell a new product. Worst company ever, I WILL NEVER EVER BUY HP.

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HP Officejet Pro 6930 printer. This is the worst printer I have ever owned. Consistently, it breaks down, rejects ink cartridges, and disconnects with my computer for no reason so that I have to reinstall software. HP has replaced it twice and both replacement printers have had problems. I am now on my third one. Just out of the box, it is showing a paper jam error. I have watched all of the videos. There was never a jam. I have followed all directions for clearing this phantom jam, but it still does not work. RUN, do not walk, away from this pathetic piece of garbage. I will NEVER buy another HP product again. (I also own an HP desktop, which is nearly as pathetic as the printer.)

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This printer lasted through the original set of ink cartridges and as I am a low volume user the warranty has expired. I was told by tech support that I needed a new print head, the cost of a new printer. I won't be buying HP anymore.

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I purchased an HP Officejet printer in 2014... it had to be replaced by HP because it was defective. I had problem again a few months later and they replaced it again. I started having more problems after about a year and they replaced it again with an Officejet 5740. Now the printer will not allow me to replace the ink cartridges. It says they are installed incorrectly. They are NOT installed incorrectly and when I call HP they are tell me the HP printer may be defective. This is MY 4TH PRINTER IN A ROW THAT HAS BEEN DEFECTIVE! HP makes substandard products and I WILL NEVER BUY ANYTHING FROM THEM AGAIN! GARBAGE!

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HP Officejet Pro 6830 - I was given this printer/fax/copier as a gift. After approx. 8 months, I had an issue arise. An error appeared that stated "There is a problem with the print head." The HP customer support had me install four new ink cartridges (very expensive) only to have them tell me a new printer is on the way. I received a new printer without ink cartridges as promised. The person who promised me these is in India. "I installed the new printer only to have the same issue arise again" after only ten months and one (1) ream of paper. HP did not reset the warranty date. They claim this new printer is not under warranty anymore. Trying to find a support number is impossible as once they have the serial number, you are looped around on the internet and telephone support refers you right back to the HP Website. I am extremely disappointed in HP, in their product as well as support. I do not recommend this product.

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HP printer Photosmart 6510. We bought this printer four years ago and now it doesn't accept all new cartridges anymore. We only buy these ridiculously expensive official HP cartridges so the cartridges can't be the problem. We just put two new ones after it said it didn't like the ones we had put in last week, which were therefore still as good as new (another 20 pounds wasted on this nonsense!). Now it works again but who knows for how long. We suspect that it is deliberate policy of HP to make their printers go haywire after a couple of years to force customers to buy a new printer. I totally agree with the other review I read on this website: HP is a nasty company and deserve to go down. I sincerely hope they will be fined by the European Commission in the same way that Apple has. That will teach them a lesson!!! We in any case will never buy an HP product again.

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HP 8625 Ink Scam - HP has set the printer so that you cannot print in black or draft. They have done this to sell you more ink. DON'T buy this printer or it will cost you a fortune in ink.

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Retired HP employee... Ordered HP ink online (have done it numerous times). HP sent me the wrong ink!! And not even close to what I ordered!!! Spend 45 minutes with online chat support agent, AND THEN she tells me she can't help me and to call a 1-800 for support!!! Really!?! So I called and got a supervisor on the line. He fixed the issue, BUT THEN told me HP wouldn't ship MY INK (that I had paid for) UNTIL they received back the incorrect ink!!! REALLY!?! HP has gone SO FAR DOWNHILL as a company, it's really sad... I will not, repeat NOT, even buy an HP product again... Ever.

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My Office Jet Pro 8600 has stopped working because of the changes you made and my non HP ink cartridge. You should be ashamed of yourself for changing the printer in my home so that it no longer works. I think your ethics and business sense are deplorable. The price of your ink is way too high and obviously you are ripping off your customers to make a buck. Guess what? My Office Jet Pro 8600 will be the last HP I buy so you don't have to worry about me using the wrong ink cartridges in future. Sad to see a good company go bad!!!

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My wireless printer is printing all right but for the life of me I cannot connect my printer to Web Services and I am now on the verge of getting a printer of another brand. I have tried everything but NOTHING has worked so far. They are asking for a "claim code" but the instructions for getting the claim code are disgustingly inadequate and I cannot understand them. In the meantime I have a printer and cannot fax and cannot scan. I would not recommend HP printers to anyone unless you are willing to spend big bucks to have a computer person come to your home to set it up correctly. HP's instructions are not clear.

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On September 7, 2016, an HP representative contacted me in regards to me connecting my HP Chromebook to my HP F4580 Printer. At which time I was informed that my operating system does not work with connecting this printer. I was then told that I would have to pay forty nine dollars to remove other operating system slots in order to include google chrome as my printers operating system. I immediately informed the representative that I refused to pay the forty nine dollars at which time he hung up in my face. The customer service was extremely poor due to the rep not being able to explain in great detail the need for me to pay the forty nine dollar fee plus hanging up on a customer. I purchased this wireless printer approximately two years ago, so I have no clue on why it won't print from a Chromebook computer. If a printer is wireless you should be able to printer from any laptop.

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The print option goes directly to the printer via WiFi, but when you need to scan, when it goes from Printer to computer, it all goes through the HP printer main server - meaning, when THEIR server is down, you cannot scan to email, you cannot scan to computer. And there is no option to hard-wire connect the printer to your computer so that you can skip funneling all your documents through the HP Server system.

And why is that??? When your printer communicates with your computer (scan to email OR scan to your personal computer) it goes through the HP Server, from your printer to your computer, it goes through HP - and they can then monitor how much ink you have in your printer - and then they try to sell you their automatic replacement system. This is where they make $$$$. After over an hour on their 'support line' (only open during business hours) I was FINALLY told that the reason why my scans were NOT emailing or coming to my computer was because their server was down. That I should wait a few hours for their server to reboot.

Seems their server is down much of the time, especially on weekends. (This is the second weekend in a row!) They NEVER responded to my emails - - they could have posted on their support website that their own server was down and that was why you can't scan to email or scan to computer. (My printer is 2 feet from my computer, WTF!!!) Until they offer an option where you can hard-wire connect to your personal computer AND also stop monitoring my ink use by forcing me through the HP server, I will NOT invest in this company.

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HP, gives a whopping 90 days on software issues on computers. I have HP computer and HP laser printer. THESE WILL BE THE LAST ONES I BUY FROM THIS FRAUD OF A COMPANY! The HP support assistant which provides updates and drivers, will not recognize my HP printer. When I call tech support, the printer people tell me it is a computer issue. So when I call for computer tech support, they tell me the computer is out of warranty and I must pay to have help for so that the HP assistant can recognize my HP printer, from my HP computer.

I just spent another 55 mins being sent in circles. I asked for management, but got sent in another circle. NOT acceptable to keep someone on hold, transfer them around as if you are helping, only for the customer to end back in the queue for the next representative. I will NEVER buy their products again. This company does not value their customer or the customer's time. Again do not buy this garbage. None of their support staff is in the USA! Unless you want a crappy product, with a crappy warranty, with crappy customer service, STAY AWAY FROM HP JUNK!

Expert Review

ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

HP Printers are created by Hewlett-Packard, a large technology company founded in 1929 and headquartered in Palo Alto. The company manufactures and sells a wide range of printers in addition to laptops, desktops, tablets and more.

  • Ink types: HP Printers come in a wide variety of ink choices, including laser printers, ink jets and more. This means the company is a good choice for people who are looking for a printer that uses nearly any type of ink.
  • Community-focused: HP is focused on doing good in the world, and they are committed to environmental initiatives that can help strengthen the environment and improve the earth's future.
  • Varying capacity printers available: The company has created a wide range of printers, from those that can handle a very high capacity, to small individual job printers. This makes it a good choice for anyone from large businesses to individual PC owners.
  • Reputation: HP is one of the oldest technology companies that still creates and sells products, and their years of success have proven that they are a forward-thinking company that makes high-quality and well-regarded products.
  • Accessories: The company sells a wide variety of accessories that can accompany printers and computers, so it is a convenient one-stop shop for those in the market for a printer.
  • Best for Large offices, homeowners with computers, photographers, students and schools.

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HP Printers Company Profile

Company Name:
Hewlett Packard
Year Founded:
1939
Address:
3000 Hanover Street
City:
Palo Alto
State/Province:
CA
Postal Code:
94304
Country:
United States
Website:
http://www.hp.com/