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Do not purchase the care package. It is a waste of money. In all DO NOT PURCHASE AN HP ANYTHING. Our printer stopped working exactly at the 1 year mark. Out of nowhere. When we reached out for help the tech support was completely useless aside that I kept getting transferred to different departments which would blame and transferred me to another. When I asked to speak to a manager i got disconnected: 2 times. The care package is a joke because they will not give you a printer like the package states. WORST SERVICE EVER. THROW YOUR PRINTER OUT AND NEVER BUY FROM THEM AGAIN.
My brand new ($434.00) all in one printer with 2 years of ink included arrived broken. After several attempts to get customer service to send me a new one immediately they told me that I needed to ship the broken one back and then wait for them to ship me a new one. No thank you! I’ll go to the store tomorrow and buy a new printer. Horrible products, horrible support. What a waste of time and money.
Buyer beware of the HP ink program. After paying monthly for this ink program a year + maybe 2+ (I would have to research to know for sure, but regardless it was a while) and we rarely met our printing limits, I received emails telling me to update credit card info. I followed instructions online but I could not get it updated. Tried multiple times. We returned from a vacation to find our printer was locked up. HP had rendered our ink cartridges useless. Have always used and liked HP computers and printers but I will not be restart this program and will rethink purchasing from this company again based on my experience with the ink program.
We enrolled in the instant ink for 2 of the new HP 52258 all in one printer we recently purchased. It has been a nightmare. Finally after 4 shipments of ink they finally send the correct one. Only to find out it's a defected ink cartridge! I have spend at least 4 hours chatting online with a tech support explaining my frustration and it just seems as if all they know how to do is send a new set of ink cartridges. Again I find myself waiting for an ink shipment. To top it all off we purchased two of them and neither one are a functioning printer at this time!
Also the customer representatives in the escalations team I have spoken to all three started off nice but once they reach a point where they cant figure our issue and cant provide answers to our questions they become defensive and sarcastic. I know HP outsources their customer service to a different country and the problem I have with that is that the verbiage used is almost street slang and the way I see it if I am trying to maintain my professionalism regardless my frustration you best believe I expect the representative to do the same! HP Please know I am a very VERY DISSATISFIED CUSTOMER AND I DON'T KNOW IF WE WILL CONTINUE TO DO BUSINESS WITH YOU! I am seriously considering the Color Laser/LED Printers & Multifunction/All-in-One Printer. Sincerely a very dissatisfied formal HP customer!!
I had an OfficeJet Pro 8620, which sadly, after many years of loads of use, finally packed it in. That machine rated 5 stars in my opinion compared to this "new and improved" version. I have used HP printers for well over 15 years, I think it's time for a change. I personally hate this new printer.
1. Ink refills are a pain in the butt to replace; pull sticky tab, remove packaging; then try and remove a weird shaped piece of plastic that is practically molded on, so you end up wearing ink - NOT IMPRESSED
2. Paper tray is a pain to access to refill, especially mid-job, as the paper holder above it is so pathetically flimsy, it wants to fall into the paper tray below.
3. Paper holder with a flip up paper catcher - why bother, it holds papers into an angled position, and curls up the print job; how I found this out - printed 30 pages and left the office for 5 minutes whilst it printed (which could be happily done with the previous OfficeJet 8620), came back to find most of the papers curled up and then had the fun of trying to figure where each one went and had to put a heavy file on them to flatten them.
4. The info screen is not user friendly.
The only good thing about this printer is it was cheap enough that once I have time to review printers properly, this one is headed straight to the rubbish bin. I wouldn't even want to give this one away....
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I purchased my HP Officejet Pro printer one year and 20 days ago. I did not use it very often. The first time it ran out of ink, when I went to put in the black replacement cartridge, I received an error message "one or more cartridges are missing or damaged" so I replaced all of the cartridges and still received the same error messages. I called HP and they sent new ink. When I replaced the new ink cartridges with their ink cartridges, I received the same error message so HP told me my printer was broken and tried to sell me a new one. No thank you. If the printer cannot even make it through one black cartridge, it is a piece of junk. I probably printed maybe 50 copies before it broke. Don't waste your money on HP.
I purchased a HP OfficeJet Pro 6968 All-in-One Printer/Scanner which broke after 9 months of periodic use. HP replaced it with a refurbished unit plus a $75 fee. That unit stopped functioning after 3 months and HP says the model was a lemon and not only have they discontinued it, but they have stopped providing replacement parts. I am simply out of luck after only 1 year and two machines. Terrible customer service and inexcusable that they don't back up their product nor replace a known lemon model.
I bought an HP OfficeJet Pro 8710 all in one wireless printer in Sept. 2018. When I had difficulty with set up, I phoned the number on the HP setup page. I spoke with a technician who forwarded me to a company I was told HP does business with — Infini Computer Security LLC, out of Santa Clara, CA. They looked at my in home wi-fi and told me my IP address had been hacked and corrupted, making connecting with the wireless printer impossible. For a $1200 lifetime fee they would correct the problem and prevent it from ever happening again. I’m embarrassed to say I paid the fee. My printer works fine. Infini is not a vendor HP uses. I called them recently with a fake problem; they offered the exact same diagnosis and tried to seek me the same bogus system again. BEWARE. I have tried to raise the issue with higher levels within HP with no success.
I replaced my last HP printer with another HP because I thought I'd just purchased an isolated lemon. Lo and behold, I have the same problems with this second printer (different model than the first) -- plus some new ones. Even though it registers as connected to WiFi, it doesn't print! Sometimes it doesn't recognize the printer. Sometimes it says the printer isn't responding. It'll work at random times, but I can never figure out why it works when it does.
I've downloaded the printer driver five times, and still nothing. And yesterday it just started spewing blank pages out in a frenzy, like something from an episode of I Love Lucy. I have a MAC, and HP's printer scan "doctor" only works for PCs. They have no equivalent for Macs. I followed all the direction on their help page such as putting in a permanent IP address, but nothing has worked. Oddly, my husband can print from his phone, even though he didn't install any printer software. I don't plan on buying an HP again. Ever.
HP Desk Jet 2626 Model printer. First the box and directions inside the box say nothing about requiring a 2.0 USB cable. It is supposed to be a wireless printer.
Attempts to load the installation software do not work. First chat session person says buy the stated USB cable that he provides in the chat session and all will work. I bought the stated cable. (It was $40) I plug the cable into the printer and laptop. I can get the laptop to see the printer. But it does not want to accept it as a default printer. Attempt to load the installation software on the laptop do not work.
HP customer only gives me preposted responses to use. None fit the situation as I see it. Requests to talk with a manager is denied. Requests to see if a return number is required again it is denied but they use a series of drop down screens are used to confuse the situation. Even if the Geek Squad can make it work, HP can not support their product.
Hewlett Packard expert review by ConsumerAffairs
HP Printers are created by Hewlett-Packard, a large technology company founded in 1929 and headquartered in Palo Alto. The company manufactures and sells a wide range of printers in addition to laptops, desktops, tablets and more.
Ink types: HP Printers come in a wide variety of ink choices, including laser printers, ink jets and more. This means the company is a good choice for people who are looking for a printer that uses nearly any type of ink.
Community-focused: HP is focused on doing good in the world, and they are committed to environmental initiatives that can help strengthen the environment and improve the earth's future.
Varying capacity printers available: The company has created a wide range of printers, from those that can handle a very high capacity, to small individual job printers. This makes it a good choice for anyone from large businesses to individual PC owners.
Reputation: HP is one of the oldest technology companies that still creates and sells products, and their years of success have proven that they are a forward-thinking company that makes high-quality and well-regarded products.
Accessories: The company sells a wide variety of accessories that can accompany printers and computers, so it is a convenient one-stop shop for those in the market for a printer.
Best for: Large offices, homeowners with computers, photographers, students and schools.
HP Printers Company Information
- Company Name:
- Hewlett Packard
- Year Founded:
- 3000 Hanover Street
- Palo Alto
- Postal Code:
- United States
- (650) 857-1501