Printer/Copier/Scanner/FaxConsumerAffairs Unaccredited Brand
Bought the HP Photo Envy 7855 printer 6 weeks ago & signed up for Instant Ink program - have been very happy with it. Then today happened. Company sent the wrong size - didn't realize it until I was in midst of huge work job. Ink cartridge won't fit. Spend 10" finding a phone number for tech support, spent 10 with person #1 trying to have me force the cartridge & insisting it should fit. Then she puts me on hold for a couple mins. She comes back on, I tell her at this point I am sending my husband out from HIS work to BUY me a cartridge at Staples and all I want them to do is to fix the problem from their end.
She says, "Okay let me transfer you over to Instant Ink, I'll let them know about the problem." I get transferred to person # 2 who is told zilch about the problem is NOT in the Instant Ink dept, but is a fresh person who wants to start all over again with my name, phone #, serial # of printer etc. I explain the problem. She says, "Let me transfer you to Instant Ink," before I can say anything we are disconnected. Husband just came home with proper cartridge, and now we are out $41 and have 2 unusable fresh cartridges that don't fit. The level of ** poor service doesn't deserve a star. To say I am disgusted with the service from HP is a gross understatement. Buy a Canon!
Spoke to three reps, they wanted me to spend $640 in ink in order to test whether or not they will replace my $499.00 printer. THEY ARE RIDICULOUS! The second rep I spoke to admitted they have had numerous people call in with issues with these PageWide printers. 6 other people in my office heard her tell me because she was on speaker. The 3rd Rep (claimed MGR wasn't available) denied they had these complaints. They will not replace my printer until I replace all of my "non-HP" ink with HP ink.
I have used my ink company for 5 years now and have never had ANY issues with any of my other HP Printers and on the report that HP had me print the only ink cartridge that showed an issue was the black which I replaced even though I explained to the rep I didn't believe the ink was the issue and after replacing the non-HP ink with a $160 black HP ink the issue was still there. They said they can't do anything for me until I replace the color ink too. SO they want me to spend $640 in ink for them to THINK about replacing my printer!! Yeah right! Just another way for a major company to stick it to the consumer by blaming anyone but their product.
Printer works great. Clean, sharp words and images. My only complain is the price of ink. HP is also customers aware and attempt to be helpful. But I would like a more detailed manual or better cheatsheet.
I like the HP Printer for the Wi-Fi and all the new features it has to offer. It’s very user-friendly. But I think that it’s a lot of wasted time with the Wi-Fi direct.
When everything goes right this printer is great. However, if I haven't used it for a day or so, I have to turn it off, wait a minute or two, turn it back on. I have not figured out how to see what is in line to be printed. They took that off when they improved the site. Sometimes it refuses to scan. Thank God for the Geek Squad!
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Cartridges are expensive and not reloadable with confidence at Costco. Printer quality is average. I had trouble making it work with my MacBook Pro and my OS system. Dropped it for a Canon - much happier.
Won't print unless there is about 5 pieces of paper in the tray. Any less and it says it is out of paper. Seems to go through the ink fairly quick and will not accept any ink cartridges other than HP. But prints great photos! All in all a pretty good printer for the price! ($30) And it is also wireless.
HP Color Laser Jet Pro M277dn is a fine printer, easy to use, and good quality output. Technical support is always available. For us, it is a workhorse.
I enjoy my HP printer very much. Others enjoy it too. The setting on the printer help you with whatever you want. It is amazing and I love it. The only thing is that the ink is so expensive.
I really like this HP printer. Photo printing is easy from online sources. One thing is though. The ink for this printer are not cheap. It is about the same price as a new HP printer.
I've had other printers. Dell, Canon etc. I purchased an HP printer and so far it has been my favorite. The printing quality is great. I've copied photos and they have came out great. What I love the most is the ink cartridges are very inexpensive. You can purchase them at your nearest Walmart store. I printed out a 100 page essay and it was clear. I've also uploaded it. Scanning ability is also top notch with me.
The installation was simple and the program easy to use. The picture quality is excellent but the ink smears a little. The cartridge is also easy to install and replace.
The HP OfficeJet 7410 and the HP OfficeJet 4650 have proven to be very good Inkjet printers with very good print heads that are part of the Ink supply cartridge. However, I have had considerable difficulty with the HP 7410 over the last year or more because of the software updates that have destroyed the ability to use the scanner and the ability to use the Maintenance that is built into the hardware. The software updates, and the new software that is available online are both very incompetent, and unable to be properly installed and operated competently.
I have been able to resurrect the HP 7410 only by downloading and manipulating the software, and by creating shortcuts in order to provide scanner operation, and the ability to find the scanned files. Fifteen years ago I had an HP 50 Printer, Scanner, copier that had the ability to rotate a scanned item in one degree increments. The new HP scanner software only allows rotation in 90 degree increments. That is not an improvement.
This program is much like a "Hotel California" in that you can check in any time you want, but YOU CAN NEVER LEAVE! HP literally holds your printer hostage if you end their "program." Have perfectly good ink cartridges that cannot be used, nor can the printer itself be used AT ALL. Spent an hour on the phone with HP, only for them to try to get a new CC # from me to continue the service. This proprietary service, has to be just this side of the law... BE WARNED.
The HP printer is fine. It's easy to set up and use. The print and copy quality are very good. But I don't like the fact the ink cartridges run low so quickly. The test cartridge feature will display a quarter full but documents won't print... Total waste of my money.
Nice printer but ink cartridges are too expensive and refill/rechip ink cartridges not always successful. Easy set up first time but more difficult to reset if system errors force a reboot from the beginning.
This printer was purchased with my AmEx points, so it cost nothing. That said I have no complaints about it at all. I've printed, scanned and faxed, without trouble in the 6 or 7 years I've had it.
I loved it but at first the print quality with the black had a lot issues like drying out or something. Still does but not as much. I am not sure what causes that but it was aggravating.
I've been using the HP 8715 for over a year and it works great 99% of the time. There are times however when it does weird things, like I can scan and print from the printer itself, but I am unable to print from my computer. The WiFi connection is fine. HP's tech help has been great. They log onto the printer and make the needed adjustments. I've asked why things like this happen and was told updates to other programs like Office can affect HP's settings that create the problems. I don't know if HP is the only brand that experiences issues after software updates, but why does it only happen when I really to print something?
Good printer for home use at a reasonable price, although ink is expensive and even with the xl size runs out pretty quickly. But print quality is very good. Compared to other, much more expensive, printers I have had, the HP is the way to go.
Easy to use and set up, the setup disk makes it easy. Is relatively fast. Good print quality and holds a good amount of paper. I haven't printed any photos yet but I am sure it will do a good job. It has wireless capabilities but can also use a cable. There is a nice front panel functions in case you want to scan.
I like the screen messages to assist with understanding the different features of my 4-in-1 printer. This is the second HP I have had (I would still be using the first one, but I dropped it while moving it). I prefer HP printers over other brands that I have used in others places (work, friends' houses, etc.).
HP is a very reliable brand. Our office has a basic HP printer and for the price we couldn't ask for more. Slow and normal quality, nothing exciting. Hard to connect to Bluetooth.
I've always purchased HP printers, as they have always been reliable and have produced quality prints and photos. The only complaint I have is that the ink doesn't last long, even when I purchase the larger cartridges. But I guess it's that way with all printers.
I had a huge presentation and the day I needed it the most it quit working. I had to pay more than the price of the printer at Kinkos. I returned it to Staples after HP refused to fix it, and ended using the partial credit to get another HP which has printing issues.
Last one I bought the Officejet Pro 8610 piece of garbage. They have gone down consistently in quality... planned obsolescence for sure! It started having issues shortly after I purchased it and that was after I returned an Epson. They are all garbage... Very sad!
The price was reasonable and once I got it set up, it was easy to use. I also like the fact that I can print wirelessly from my Kindle. I've never been able to do that before.
HP OfficeJet Pro 8500-cost of operating this printer is at least 5 times higher than most others. Ink cartridges are always outdated or dried up. Also had them leak out, once!
HP Office Jet 6960 is too unreliable for a small business. HP has online guidance that often doesn't work. Too much unscheduled work time working around an unreliable printer.
HP printers perform ok but they are not outstanding. Currently own an Officejet 5746 and I get some kind of glitch at least once a week, especially in the scanning function. And you never get a true 100% reproduction when copying. It cuts off ever so slightly at the top and bottom. A precision machine it is not.
Hewlett Packard expert review by ConsumerAffairs
HP Printers are created by Hewlett-Packard, a large technology company founded in 1929 and headquartered in Palo Alto. The company manufactures and sells a wide range of printers in addition to laptops, desktops, tablets and more.
Ink types: HP Printers come in a wide variety of ink choices, including laser printers, ink jets and more. This means the company is a good choice for people who are looking for a printer that uses nearly any type of ink.
Community-focused: HP is focused on doing good in the world, and they are committed to environmental initiatives that can help strengthen the environment and improve the earth's future.
Varying capacity printers available: The company has created a wide range of printers, from those that can handle a very high capacity, to small individual job printers. This makes it a good choice for anyone from large businesses to individual PC owners.
Reputation: HP is one of the oldest technology companies that still creates and sells products, and their years of success have proven that they are a forward-thinking company that makes high-quality and well-regarded products.
Accessories: The company sells a wide variety of accessories that can accompany printers and computers, so it is a convenient one-stop shop for those in the market for a printer.
Best for: Large offices, homeowners with computers, photographers, students and schools.
HP Printers Company Information
- Company Name:
- Hewlett Packard
- Year Founded:
- 3000 Hanover Street
- Palo Alto
- Postal Code:
- United States
- (650) 857-1501