HP Computers Reviews
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I purchased a desktop computer in February this year, which had great specs. However, on using the computer, certain aspects are super slow, such as opening folders, accessing hard drives, both internal and external. I don't know whether the problem is caused by incompatible components or bloatware because HP doesn't honor their warranty. After submitting a couple of tickets, I received no response. HP also doesn't bother responding to follow-up emails. I feel like they know their computers are not up to par and depend on prior reputation for sales.
Computer stopped working 2 weeks before warranty coverage ended. I forgot to call until 1 day late. They wouldn't fix their lemon computer. This is the second HP Pavillion that has failed on me in under a year. Don't waste your time buying their junk.
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The 'H' stands for 'Hopeless', the 'P' stands for something that is too rude to write. Bought a monitor. They didn't deliver it. Multiple times. They lied about it where it was, and when it would arrive. It never did. 1 star is definitely more than they deserve.
HP is selling products they don't have and blaming supply constraints and shipping disruptions. Why are they taking my money with no product? If I had known they were unable to fulfill my order then I would have went somewhere else. OH my god, That's it.
I actually love my 17" laptop however in only 7 months it stated that the hard drive did not exist. Customer service had me pay $44 dollars for a reboot drive when the computer cannot do anything without recognizing the hard drive. They said they would send me the shipping material to send my laptop in for service. I'm in the last week of school and I don't have a computer to type my final essay. I've been waiting on the shipping material for 5 days. I'm very disappointed.
I'm extremely furious with how bad customer service has been with helping with repairs, I've been an HP customer for over 20 years, over 400 PCs/laptops purchased and never had this bad of customer service in my life. I started a case over 4 months ago and it's been nothing but back and forth emails troubleshooting the PC to figure out why it's overheating.
They end up sending someone to my house which stated very clearly that the PC is overheating and needs a new case. It was a known issue for the 30L OMEN especially with ones with 3080/3090. The PC gets so loud when I'm trying to record videos and I just can't record anything of quality due to how loud it gets, only way I can use it is when I open up the case with a fan blowing on it so it can keep cool. They end up calling me to tell me they don't believe the tech they SENT is right and want to look at it. Remember THEY sent the tech guy to my house, this isn't someone I brought here to look at it.
I ended up sending the desktop to HP for another test, the tech called me to tell me that, "Yes your PC is running really hot and that's with no applications on it." I then get an email when the tech guy told me someone would call me. The email just stated that the desktop will be returned to me because no issue was found on the PC. The PC was then packaged and shipped back to me without anyone talking to me or trying to resolve the issue. The issue remains, the PC runs extremely hot and isn't usable. I really need someone of high level to step in and help with this else I'm done using this company and this terrible customer service I've had. Both techs told me this is a KNOWN ISSUE with 30Ls and HP was not able to fix this under their warranty. I'm done with this company and will make sure everyone of my over 11.4M business followers learn more about HP and how they treat their customers.
When plugging in the laptop I get a spark at the entry point, then entire unit goes black. This happens with battery in and/or out. It's no longer under warranty. Laptop is not damaged in any way.. Card is also in pristine condition. Like new. Was instructed to not plug in the device and leave the battery out. This is a fire risk. A safety issue. A defective unit, sold by HP. I have been waiting a week for HP MGMT to get back to me. Called them at least 6 times, issue has been escalated to management, but NOTHING has been resolved. I just get the brush off. Transferred back and forth only to be told "It's not my dept" ... and to "Just wait longer". BAD CUST SERVICE FOR A PRODUCT THAT IS A FIRE RISK.
Unprofessional and disrespectful of customer service in regard to my purchase of a $500 HP Reverb G2 Virtual Reality Headset after passing the 30 day of purchase date. They kept me on hold for 45 minutes, and each associate transferred me to a different department claiming that I'd been transferred to the wrong department and ending up with hung up.
HP sells junk computers and doesn't honor the warranty.. They ask the customer to reinstall the windows on their own when the Hard Drive does not start. Worst computers and the worst customer service.
It is unbelievable these companies have the nerve to sell equipment their employees do not even know how to use. I bought a printer for $500 that lasted 3 years. I called into to support to help me with an issue, they ended up having me downgrade my Firmware which fired the printer. Their solution was just to buy another one. Had I taken this to a local repair shop they could have saved it. It says a lot about a company that isn't willing to service their customers and their products only meaning to last a short period of time. I was an idiot and purchased another printer of lesser cost and of course there is a password to link it up to my WiFi, no password in the instructions and no one to help through customer service. This company is literally a joke. I will be returning my second product from them and informing anyone I know of the experience I have had. Nothing is worse than bad customer service. Take care HP, I hope you go bankrupt.
Hewlett Packard author review by ConsumerAffairs Research Team
Formerly known as the Hewlett-Packard Company, Hewlett Packard Enterprise, or HP, is a multinational technology company headquartered in Palo Alto, Calif. Their line of desktop, tablet and laptop computers offer consumers a wide selection of devices to fit any computer need.
HP Pavilion: The HP Pavilion is the basic model of desktop and laptop PCs for home use. The Pavilion line of laptops offers the same type of performance in a portable computer.
HP Envy: The HP Envy, a more powerful computer than the Pavilion, is designed to run programs that require more powerful hardware. The Envy is also available as an all-in-one computer and a laptop.
HP Omen: The HP Omen is the company’s performance line of PCs. The Omen tower desktop is built for power while the Omen X gaming machine is a cube-shaped high-performance PC. HP’s Omen laptop is the company’s portable gaming computer.
HP Z2 mini: The HP Z is a workstation PC designed to run business applications and maximize productivity. The Z2 Mini is a small workstation in a compact case. HP also offers Z model laptops for businesses.
HP Sprout Pro: The HP Sprout Pro is a 3-D scanning PC designed for educational and creative purposes. It is an all-in-one PC built to be easy to use, combining 3-D capture and editing tools to keep manageability and workflow accessible.
HP Computers Company Information
- Company Name:
- Hewlett Packard
- Year Founded:
- 3000 Hanover Street
- Palo Alto
- Postal Code:
- United States
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