HP ComputersConsumerAffairs Unaccredited Brand
I am very unhappy with this HP Envy TouchSmart Notebook computer. I've had it now for 3 years. If I knew then what I know now, I would have brought back after I bought it. Even writing this letter is a challenge. The cursor constantly moves on you when composing a letter. Me not being a touch typist, has to constantly find in the passage where my newly typed letters went to a correct...like several times during this letter. I guess because I'm not a college student who has to write a lot of papers and I don't work corresponding, I have tolerated it. However, right now I failed a typing test because of this glitch that will cost me a potential job. Also, there are other inconsistencies I can't describe that gives me no confidence working from home. I am not giving this laptop away or selling it. I'm throwing it in the garbage where it belongs and buying a Dell. Good riddance! Never again.
Called HP because my computer was crashing with an error message the video card is failing. 1st person who answered was not helpful & when I asked to please speak to another person he started punching the keypad numbers making an irritating noise that went on for 3-4 minutes before I hung up on him. 2nd person who answered gave me a case number for warranty support and a phone number that was not a working number. I called him back and he said I misunderstood. 3rd person who answered said there was no support for my computer even though I paid for extended warranty on purchase in Dec 26, 2017. No help unless I paid $60 for assistance.
I purchased my current HP Envy x360 laptop in June 2017. Nothing but problems soon after I got it. Constantly shuts down and restarts in the middle of programs, doesn't respond to commands, ads/music will just start playing randomly. At first it was just occasionally then got increasingly worse. Finally took it back to the store I purchased from and they did some work on it (told me it wasn't the computer) but these problems still persist. IT IS THE COMPUTER. My previous laptop was not a HP, had it for approximately 8 years, never a problem. Ready to throw this one out the door. So frustrating to spend this kind of money to have something that is so inferior.
I bought their Laptop computer in June of 2017, which is less than a year ago. This computer started failing in me. It just restarts over and over again. I contacted their customer support and I was told to sign up for the product warranty in order for them to fix the problem. I told them that this computer is less than a year old and I've had computers lasting me more than 10 years. They won't compromise at all. I've seen the reviews on this website and they are true. Don't ever by an HP computer. Customer service is horrible. Product is horrible. HP (Horrible Product). I would not recommend their product to all the people I know and I will not buy any HP products. Lesson learned.
My NEW laptop will not perform Windows 10 update. I contacted customer service and the person I chatted with told me I needed to buy an extra memory for my new laptop. I don't understand why HP would sell a PC without enough memory to conduct its own updates. I have uninstalled all the apps I can and deleted all the Word Documents and PowerPoints I had saved to the desktop, and it still needed more space to complete the update.
The PC I have has 32 gb, and I do not recommend buying it. I have had it for two months and I cannot return it, but the person from customer service wants me to buy more from HP, and their products don't even work. Sadly, I had been a customer long ago. I had an older laptop I had purchased less than two years ago and it also didn't do the Windows 10 update. I thought the problem was it was old so I decided to buy a new HP laptop. I thought that would solve the problem; however, I was wrong, but I will not make the same mistake again.
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Purchased the laptop. Everything was working fine until the 48 hour mark. Wouldn't let me log in. Lock up because of a "software" issue. According to customer service they said they could fix it for a $14.95 fee plus they would automatically enroll me up for one year of service. Totaling $180 for one year just for service. No. I don't think so HP. You can have your POS back because you don't back your product and are quick to try and charge consumers for something not necessary.
After being on hold for 41 minutes for the second time, I gave up on getting HP to honor our warranty. The laptop shuts off inadvertently and it happens about every week. I tried to clean dust from the laptop as suggested on the computer but still shuts down. We even purchased the extended warranty but that seems to be a mistake as the computer is only 2 months old.
A little over 3 months ago I purchased an HP Pavilion. Immediately I had problems with it and spent hours on the phone with Microsoft to correct the issues. Now a little over 3 months later the fan is screaming. It is still under warranty so I called HP. After spending more than 2 hours on the phone with them (how they thought they could repair the fan over the phone is beyond me) they said I would need to send it back to them for repair and that it would be approximately 10 business days before I got it back. I explained that I worked from home and that I could not be without the computer for 10 days or I would lose my job. They were going to have a Case Manager call me the following business day.
After waiting all day and no one called, I called again. They tried to tell me that the notes said that someone had called me. My phone was with me all day and I can assure you that no one called. It was like I had to start all over again and finally he talked to a Case Manager and told me that there was nothing they could do to expedite the process even though it should not be falling apart after 3 months! Finally after an hour on the phone, I told him to just send the box so I could send it for repair and that I would NEVER again buy another HP product and that once it was repaired I was going to sell it and buy another brand that actually worked and would not fall apart as soon as you bought it. I have also posted on social media to make everyone aware that they have terrible customer service and shoddy products. I am posting this in the hopes that this will not happen to anyone else. Stay away from HP products!!! If I could give them zero stars I would!
Three years ago, I purchased a high-end HP envy laptop for $1600. One year post-purchase I had a hardware issue with the motherboard. The laptop was still under warranty, so I sent it to get repaired. 6 months later, I had another issue with the motherboard. It was still under warranty, so I asked my escalation manager at HP to ensure that the root cause of this issue was being addressed while the laptop was still under warranty. There should not have been the same issue with the hardware, under such a short amount of time if it had already been fixed. They assured me that they'd address the root cause of the problem, and I sent it back for repairs. A year later, for a third time, I've had another hardware issue, with my motherboard.
My computer is no longer under warranty, though I believe the root cause of what has been ailing my computer has never been addressed, even while I was a paying customer of HP's customer care plan. Today, I spent over 4 hours on the phone with HP, trying to explain the situation I'm having, and trying to find some sort of agreeable solution to move forward and have my computer fixed. After speaking with several people in multiple departments, I finally was connected with Joyti, the supervisor in Repairs. I was told there was nothing they could do for my laptop as it was out of warranty. They said they could offer zero discount on trying to find some kind of solution and said the base cost of assessing and fixing my computer would be ~$500.
In total, I've spent over 24 hours on the phone with HP, to resolve all of these issues to try to find a way to stop this reoccurring issue. I have paid over $2000 on a laptop, including extended warranty, and this "high-end" product has lasted less than 3 full years. I put in tons of time and money and am now left with no laptop, an awful customer experience, and I feel completely disrespected in the way that they have treated me.
To anyone interested in purchasing an HP product, please don't just look at the technical reviews of the product. Look into customer service reviews and ensure you are going with a company that has positive feedback. I have never been so disappointed as a customer and I strongly suggest not ever purchasing a product from this disorganized, rude, and incompetent company.
My Bluetooth mouse wasn't working one day when I turned on my laptop. After a little more than an hour attempting to fix it I thought I would contact HP (HUGE MISTAKE). The total time I spent on the phone on day one was a little over 2 hours. In those 2 hours I spoke to two individuals who didn't speak English very well nor did they seem caring. The first guy wrote the wrong email location so I wouldn't have ever received my receipt if I hadn't persisted down the line. He also told me the wrong service number for my computer issue, luckily, I spoke to an English speaking agent the next day who cleared it all up.
The extent of my computer problem was an out of date driver. I wasn't sure what that meant for me is why I called HP in the first place. The person I spoke to insisted that in order to figure out the problem I had to pay $39.99 and then they could help me. The next person I spoke to is the person who ruined my computer. They spent over an hour trying to figure out what was wrong (even though I told them what my troubleshooting said) yet she wanted to "take control" of my computer and try to reinstall a previous driver version. I was compliant and said OK.
After she did this mistake, my laptop wouldn't turn back on. It gave me two options. Option one: turn it off, option two: factory reset. Infuriated I called again and they said my only option was a factory reset. I lost everything... So not only did they charge me $40 to "fix my laptop", they wiped it clean. THEN! On top of that, it hasn't ran the same since! It has been extremely laggy and not responsive like it used to be. I called and wanted a refund and some sort of apology but I doubt I will get either one of those. I am very disappointed in HP and I will never buy another product from them if I am able to help it.
HP Notebook - 17-x137cl: Purchase this laptop notebook 2 years ago for over $900.00. From day one, I've had nothing but issues!! Now the latest issue: DST Failure GLXXSC-89A91W-GXGK7F-61BE0. AKA- Need a new hard drive. Really!! Are their computers, at that price only good for one to two years and then CRASH! Warranty expires after one year, so now if I need support form HP it will now cost me $50 to start. Sorry HP, no more of my hard earned money. I'm so done with this rip off company!!
I will begin in February 2016. This is when I purchased a 995.00 HP Envy from Best Buy. I had the laptop 21 days and the hard drive had to be replaced. HP replaced it but when sending the laptop back to me they didn’t send my power cord to me, so I had to buy one until I finally received mine back from HP. A workmate warned me not to purchase this laptop because he had previously worked for HP and he told me they had a lot of issues. But my good friend and Best Buy sales guy both told me to go for this model because it would last me years.
This brings me to now March 2018 which is only two years later. My laptop locked up on me and when restarting I received a repair message that continued to loop, so I took the laptop to a local computer business here in Virginia Beach and after looking it over they tell me the hard drive is damaged and the battery is warping. I don’t understand how this happened. The laptop fan ran to cool it down. I’m really upset about this. I had this computer on a desk. I didn’t misuse it. Very disappointing. Needless to say I will never purchase another HP product. They have lost my respect altogether.
Once you have a PC for a year or so you are no longer important as stated in some reviews. I had nightmares with them and I am writing this using an HP that is on its last breath after three years. It was a brand new PC. I got it after the two year old HP laptop died. Anyway I am posting this so people can read this from Consumer Affairs. They have keyloggers in their products. This is an outrage!
Never give your credit card information to get charged for a service prior to service initiation. I was charged $39.99 for providing laptop support over the phone. The service was not provided and they were not helpful at all. Agent told me he would put in the notes to refund my money back because the service was not provided. Said I would receive a call within 24/48 hours. I get a call after 2 days saying no money will be refunded and charges are correct and nonrefundable. Service provided from India location. Again never give your credit card information because they will charge you without you actually receiving any service. Total Fraud!
I have been purchasing HP computers and printers for over 19 years now. They will never get another dime from me! They have the worst customer care, actually after the warranty is finished they have no customer service unless you pay for it! They charge you over $100.00 to get anything fixed! They have absolutely zero help for customers. I will never purchase a electronic from them again. Be sure to read all the reviews! I am not alone in this experience.
HP SmartFriend Technical Support - Absolutely the worst! After being transferred around 6 times you get someone who offers to fix your computer for a price and guarantees that issue is resolved for 30 days. Said issue wasn't completely resolved because it resumed again within a week of "Being Fixed". And due to a busy life and not having 2 hours to spend getting transferred around again I happened to call them 17 days later to be told by a supervisor named Azhar in India that I only had 14 days to call in and that my $60 was not for 1 month. They refused to help me without another $60. What a rip off! I demanded he pull the phone call where I was in fact quoted 30 days and he said he would but never did and I never heard from them again, surprise surprise. On top of everything they try to upsell you at the end on security program memberships for the computer.
We tried to order a monitor from HP. After numerous phone calls we finally were told our monitor would be shipped next day air. After 3 days went by and without receiving the monitor, we called to cancel the order. We were told the order was cancelled and we even received an email stating the order was cancelled. A month later we receive the monitor. We called to tell them we need a shipping label to send back the unwanted monitor. They sent us an email with a return label link except the link didn't work. Tried to call customer service but returns closes at 8pm and isn't open on weekends. This is ridiculous. Horrible customer service.
If you have HP computer and you are in the need of service, go anywhere but HP. Most unpleasant, unprofessional and misleadingly expensive service I have ever experience (quoted price was $125.00 and the credit card bill shown over $140.00 charge). Over 8 hours on the phone, 6 out of it on hold over 3 days. At the end of this nuisance my HP ENVY laptop was as dead as at the beginning.
We bought an HP laptop about 5 months ago have had nothing but trouble with it. Any time I contact customer service LOL I get the run around the same things. I've tried 10 times. I've been trying to update for about a month. I try to set the automatic update and it won't even let me turn it on. Spent $1,000 on this thing. Please help.
I got HP EliteBook 2010 G1 laptop, however the Bluetooth never work well and keep drop Bluetooth mouse connection. Before warranty expire few month I called HP. The problem was Intel wireless interface (with Bluetooth build-in), so I sent my laptop to HP but they want to charge over 200 for the repair service, why? Bluetooth never work the way suppose be from the beginning and laptop still under warranty, so why HP does not want to cover the service???
I ordered a new $1700 HP Envy laptop in December, 2017. Upon loading photos to my laptop I discovered that they weren’t opening up. I called HP to report the issue. They said only the hardware is under warranty and that I need to speak to Microsoft, if I wanted HP to resolve it I had to pay for software support. Microsoft also said I needed to pay to have it fixed. Now, in February, I’m on the phone with HP again hoping I will get a different answer – NOPE!! They tell me it’s a 3rd party software so not their problem. If I want to pay for a one-time fix they will fix it.
My take on this is: When I purchase a new laptop, call me crazy but I expect that EVERYTHING WILL WORK!!! Hardware AND software! Instead, everyone is pointing fingers and wants more money! So I want to return my HP laptop and buy another brand that honors their product. I’m told that I had to report the problem within 15 days in order to return it. I told them that I did this in December. They don’t have record of this conversation – what do you know?!! I think this is unethical and every prospective customer needs to know how HP will treat you should your computer have software issues after purchase. Buyer beware!!!
I purchased an HP laptop from Walmart. Online it says 90 days for return. Phone with store says 15 days. Walmart instructed to call HP. HP won’t accept return since it’s indirectly through them. I want to make this simple return, of a brand new, unused product. Nobody will allow a return. What am I supposed to do. Never buy these products or from these stores!
I had purchased HP Omen series laptop in the month of May 2017. Since the day one there was an issue of hinges which they took to repair almost 2 and half to repair and there was even a sound problem and within 7 months the hard drive of the laptop is not detecting. Even pen drive slots have problem and there is no proper response from HP service center. Investing money in HP laptop is just waste.
I purchased a brand new HP Pavilion all-in-one desktop in December 2016. At the end of the first week of February 2018 I find myself the owner of a $1000 Hewlett-Packard computer with a motherboard that is shot. 3 weeks out of warranty? Really? The machine worked fantastically up until this point. No I did not abuse it or install any software or downloads that could harm a computer. In fact it crapped out after I installed a brand new HP Envy Photocopier in??! Their customer service is absurdly unprofessional!
The representatives are not well-trained nor are they particularly empathetic. Most of them do not have a proper command of English necessary to conduct business transactions. They stress that the machine is out of warranty and attempt to sell you an expensive online diagnostic. Of course they try to sell you a warranty or try to get you to ship the machine to their repair facility for parts and labor that could wind up costing you nearly half as much as you paid for the machine in the first place. I suppose I shouldn’t expect much from a company that was headed by Carly Fiorina. Never again!
I have purchased three HP Pavilion laptops over the past ten years and the first one I loved that is why I bought the next one. To this day no one can help me with the issues I am having with the laptop freezing randomly. I have tried to get help from HP themselves with no help at all and I have taken it to a computer repair shop and they don't have an answer for me either. HP needs to figure out why this happens and from here on in I will not be purchasing their products. Lesson learned.
A timeline of events with my laptop: 1/19 purchased HP 360 Envy demo model. 1/25 Had issues with several sticky keys and contacted HP - there was no mention of my issue not being covered. 1/28 Sent it back to HP and had to pay $16.20 for shipping. 2/2 Received a call that there was uncovered damage to my computer and it would cost $410 to be fixed but after speaking with the person the cost was reduced to $250. Told them to return the computer to me. 2/8 Received the computer back - damaged.
Contacted manager - computer not in condition that I sent it in - now damaged and keyboard not working at all. Was told liquid damage as possible reason keyboard not working (my issue) - yet wanting pictures sent of damage to the computer and the box the computer was sent in. Received a message that HP would replace keyboard but would not guarantee against damage that may have occurred by the HP technicians - (non-functioning keyboard and visible damage). I have no idea what they did or could cause to happen in the future! This whole situation was negative! I had a working computer that now I no longer have!!! HP Service Support was wrong to tell me my computer was under warranty, and then to later be told it was damage not covered, followed by such an initial exuberant amount for repair - $410 then $250. REALLY!!! This was not "let's make a deal"! This whole situation could have been avoided and I blame HP Service Support!
White line across screen 13 months into ownership. HP must program their laptops to malfunction exactly after the first year. Never dropped, never left in the heat. Only use at desk at home. Stay away from HP SN 8CG64158RT.
After this week, HP lost me forever. Every 4 to 5 years I buy a new laptop and it will not be a HP. I ordered a customized laptop on Jan 25th 2018 and everything was on track until reached Memphis FedEx distribution center on Monday morning (02/05). The disastrous and lazy FedEx driver skipped my house and dropped the laptop at HP warehouse. Until Thursday, after numerous calls and wasted time the warehouse manager affirmed the laptop is lost in the place. I called back HP to cancel the order, the caller convinced me to buy another better computer in the same price and the darn laptop would be delivered Friday on the dot.
Guess what?! FedEx will deliver today (Sat, 02/10/18) but I will not receive because I switched the address to my workplace that happens to be closed Saturdays. I am so tired and disgusted that if this laptop do not show in front of me by Monday (02/12/18), I will send back for good and hope not see any HP product in front of me ever again.
I purchased a PC (HP Stream 11) with the intention of using it for college. I would also like to state that I have done my research regarding the issues I am facing. It has been confirmed that I cannot perform the necessary updates in order to employ the most basic functions. I was told that without purchasing a new and larger hard drive for the computer, it is in fact impossible to do any of the things I bought it to do. I am not exaggerating when I say that I have yet to download anything onto this PC. I have taken up none of the space being used. When I purchased it, (less than one month ago) all the space was already filled except a very small amount. I even restored the computer to its factory settings despite my not adding anything to it. It still did not work. I had multiple agents tell me they could and would force the computer to complete the updates it told me I needed every time I opened it. Instead I was disconnected from those conversations.
Windows itself needed to update to the most recent version, which includes all those applications associated with windows. (Word, Excel, Powerpoint, Office 365, etc;) I decided to just use the computer for what I could and for as long as I could. Even simply that is proving difficult and I'm sure will eventually prove impossible. Word locked me out because the update had not gone through and I could not do anything related to Word within the app. It even blocked me from simply typing, along with rendering me unable to select any command other than the update button at the top of the document. I want to warn other customers considering the purchase of this model of PC. It should not be on the shelves if it cannot do what it was meant to do. The company keep on updating and upgrading just to make even the latest software useless. So if I want to make use of this brand new device, I will have to buy a new hard drive.
Forgive me if I'm wrong but any computer minus the monitor/screen and keyboard, is basically a hard drive... So in short, I must purchase a new computer in order to attempt to use my brand new computer. This is dishonest and ridiculous. I'm very disappointed and if I can possibly help it, (with the way things are going, surely it won't be long before we have no choice) I will never purchase or use another product of theirs. I also want to add I did try to update using an new SD card only to be informed that you cannot update with an SD card.
I got a laptop HP Pavilion that works good, since a couple months when I start it show me an battery primary error (601), I enter in the support HP page and follow the steps to solve this issue, actually there are 3 different options, in all the test said my battery is 100% good, and the next step is supposed to calibrate the battery but none of the HP programs give me the options to do that, so is in congruent, they give the solution but their software does not have the option. I called phone support to get the answer about how to do that step, and the guy want to charge me for solving the issue.
I concluded that they send me this message when my laptop is out of warranty, with the intention that I follow in the instructions in the HP support page that does not solve my problem because is not correct and when I contact them they want to charge for that, if they explain everything in their web support page I do not have to contact them. This is my last HP computer because I don't have this lack of customer service with my Dell's computer.
Hewlett Packard expert review by ConsumerAffairs
Formerly known as the Hewlett-Packard Company, Hewlett Packard Enterprise, or HP, is a multinational technology company headquartered in Palo Alto, Calif. Their line of desktop, tablet and laptop computers offer consumers a wide selection of devices to fit any computer need.
HP Pavilion: The HP Pavilion is the basic model of desktop and laptop PCs for home use. The Pavilion line of laptops offers the same type of performance in a portable computer.
HP Envy: The HP Envy, a more powerful computer than the Pavilion, is designed to run programs that require more powerful hardware. The Envy is also available as an all-in-one computer and a laptop.
HP Omen: The HP Omen is the company’s performance line of PCs. The Omen tower desktop is built for power while the Omen X gaming machine is a cube-shaped high-performance PC. HP’s Omen laptop is the company’s portable gaming computer.
HP Z2 mini: The HP Z is a workstation PC designed to run business applications and maximize productivity. The Z2 Mini is a small workstation in a compact case. HP also offers Z model laptops for businesses.
HP Sprout Pro: The HP Sprout Pro is a 3-D scanning PC designed for educational and creative purposes. It is an all-in-one PC built to be easy to use, combining 3-D capture and editing tools to keep manageability and workflow accessible.
Best for: HP computers are best for casual users, businesses, gamers and anyone else looking for a PC.
HP Computers Company Information
- Company Name:
- Hewlett Packard
- Year Founded:
- 3000 Hanover Street
- Palo Alto
- Postal Code:
- United States
- (650) 857-1501