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After a complete system wipeout this morning thanks to a system cleanup (hah! See Avast review). I was able to restore absolutely everything with the built-in HP system recovery tool. It took a while, and I had to uninstall and reinstall Chrome (how I hate that pushy loathsome Edge) but everything came back.
We bought the above PC in December and two months later it kept reading that there was no hard drive available. We contacted HP and they handled the return and repair without a hitch. They were polite, attentive and shipped a return box. Once we shipped it to them it was repaired and shipped back to us within a week. Short of the inconvenience of having your new computer stop working I can say it was a fairly convenient process to get things up and running! Customer service was fantastic. Computer is up and running perfectly!
My latest HP purchase is the 3rd HP device I've owned to date. In the past I've had Dell, Acer, Sony, Apple, Huawei, and maybe one or two others. I've always said HP is the "Ryan Air" of computer products. The equipment is up to code but there is a lot of advertising built in that needs to be deleted before you can enjoy the product. My latest laptop, don't judge my choice, was an HP 15-db0. So, bargain basement touchscreen. It came stock with 8 gigs of ram which I intended to upgrade to 16 with the dual slots on the motherboard. Woops. While everything said the computer had two ram slots, and the motherboard does have room for two, only one is factory installed. To find out for sure that this was intended by HP and not a manufacturing defect I called HP support... Oh God, here we go.
After being bounced around from Canada tech support to Canada sales department, US tech support, back to Canada tech support and finally Canada sales department, I finally had my answer. Canadian built laptops are not designed to be upgraded with dual ram slots; A major downfall in my opinion. My last HP laptop was built for the Australian market, almost the same model, and did have dual slots. So now unless I want to throw away an 8 gig ram chip and replace it with a 16 gig chip... I'm SOL. The irony is my old laptop, now aging from travel and extended use, is actually faster than my new laptop.
Now to shamelessly plug the one HP support person who finally answered my question and didn't just try to shuffle me off to the next department. Lewis ID#: **. He wasn't allowed to give his name for security purposes so he had to give me his ID#. He's actually in the sales department but knew more about computers than the tech department. Give Lewis a raise. It's one thing to sell millions of computers a year, and a whole other to actually keep a customer service department functioning. After talking to 4 different sales and tech department staff, only Lewis got the job done. That's how your customer support! Your (still) loyal HP user, Roger.
My AC charge (150 Watt) quit working. I purchased it from BEST BUY website. I went to BEST BUY and they confirmed that the Charge failed. (LAPTOP was 6 months old and under warranty). I called HP Customer Service. Agent said, "No problem. We will take care of it." (We are out of state and my computer is my lifeline to home and banking services.) I told the agent I will pay for overnight shipping, he stated that HP cannot do that. I had the AC CHARGER and power cord in 2 1/2 days. No charge, replaced under warranty. I use the Computer for Gaming (World of Warships) and is excellent for the intense video requirements. Thank you HP.
I bought a brand new HP Envy dv6 a few years back and it was a good experience. Purchased on Black Friday. I got a great deal on it, however it started to do this strange thing with the display where it would freeze for minutes after turning on before the computer could be used... No big deal, still works and is a great product however the older it gets the longer the "warm-up". Now it takes over an hour after shutting down to boot back up but that's not the only problem. The hard drive is starting to fail and after opening the service port the problem becomes painfully obvious, a tiny bundle of cords powers the drive and provides the data transfer. The slightest bump causes the drive to disconnect and now the battery is failing and the CPU fan is failing.
This isn't abnormal for an old computer like this however today I called the HP sales department to order replacement parts and after choosing the sales department option it informed me that phone support for parts replacement is no longer available. WHAT??? My computer is in pieces and the fan is ceased up and I'm supposed to somehow GO ONLINE to order parts replacement??? Wtf. I guess they just assume people keep stacks of spare computers on hand in case one of the parts breaks.
Very unhappy that they don't provide phone support for ordering parts. It makes far better sense than providing technical support over the phone. How backwards to operate to provide tech support over the phone and parts replacement online... This is coupled with all the recent reviews I've been reading about HP products online has me hesitant at best about buying a new laptop from HP. Years ago I wholeheartedly supported and trusted this company but it seems the quality is no longer the same. Maybe all the good people left the company or the owner/CEO just doesn't give a care anymore but it's sad to see what has become of HP.
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Very bad experience, very frustrated. I bought HP laptop on 8 April 2019 and company gave me warranty for 1 year but on 14 August 2019 the warranty shows expired. I contacted the HP team and they told issue will be solved within 24-48 hrs but still after 10 days there is no solution, every time I contacted them they say me to wait for next 24 hr but still after so many days my case has not been solved, very frustrated.
HP customer service are liars. They tell you that they will extend the warranty due to the same overheating problem over and over. Then act like you are lying about it. I will never buy or recommend a HP product.
The only reason I didn't give this 1 star is because most things are functional but I don't know a laptop on this planet that makes it more difficult to set up wireless than an HP laptop. The online manual says there's a wireless on off switch when in fact there is no such button or icon. What laptop doesn't have a wireless button/icon on the keyboard?! Will never buy this junk again, thank God I didn't pay full price.
My HP Envy laptop broke down after 4 months. Their Helpdesk got me to run some tests and found that it was a faulty motherboard. The laptop was bought from overseas (USA) and they said that they had to source the part from HP USA. I contacted them around 6 times over 4 weeks. Each time they promised that they would resolve the issue and call me within a few hours of my call. BUT THEY NEVER DID ON ANY OF THOSE OCCASIONS. Do not fall for their false promises, you need to keep hounding these people - they are completely useless!!! They refused my request for a temporary laptop while this issue was being resolved and didn't offer any kind of compensation.
On 3 Aug l purchased an HP Envy 17 bw0000 Laptop PC series. Over the last 12 months odd, the PC has crashed 4 times. In each instance l lost data, had to wipe the machine clean, and reinstall Windows 10. I have documented instances of the last two (2 months apart) were in both instances HP told me the Inbuilt partitioning System was none responsive, or damaged - or the Recovery Media was non responsive. I do not think this is normal, to have a new Pc die on you 4 times within the first Year of purchase at a hefty price of Euro 1099 odd. I bought it thinking am purchasing an i8, the best l could afford, with the best software from Microsoft.
My best advice is don't buy an HP Laptop if you value your time - 4 times with the same issue, losing data because recovery system doesn't work, losing productive days spent trying to get the company to rectify. When highlighted to the company how unfair this was - was told "We will repair it this time - and it won't ever bother you" - the same statement l had the other 3 times.
As we speak the PC is down from 6 Aug, will only be collected 9 Aug and it takes 8 days to get it repaired. Even if apples cost more - rather invest for the excellency of the machine. HP refused to replace their faulty PC, refused to share any complaint platform or the regulator that monitored their market practices. This is surely malpractice - to sell expensive gadgets, that give you problems once every quarter within the st 12 months. Whatever you do, don't but this i8, HP HP Envy 17 bw0000 Laptop PC series.
Hewlett Packard expert review by ConsumerAffairs
Formerly known as the Hewlett-Packard Company, Hewlett Packard Enterprise, or HP, is a multinational technology company headquartered in Palo Alto, Calif. Their line of desktop, tablet and laptop computers offer consumers a wide selection of devices to fit any computer need.
HP Pavilion: The HP Pavilion is the basic model of desktop and laptop PCs for home use. The Pavilion line of laptops offers the same type of performance in a portable computer.
HP Envy: The HP Envy, a more powerful computer than the Pavilion, is designed to run programs that require more powerful hardware. The Envy is also available as an all-in-one computer and a laptop.
HP Omen: The HP Omen is the company’s performance line of PCs. The Omen tower desktop is built for power while the Omen X gaming machine is a cube-shaped high-performance PC. HP’s Omen laptop is the company’s portable gaming computer.
HP Z2 mini: The HP Z is a workstation PC designed to run business applications and maximize productivity. The Z2 Mini is a small workstation in a compact case. HP also offers Z model laptops for businesses.
HP Sprout Pro: The HP Sprout Pro is a 3-D scanning PC designed for educational and creative purposes. It is an all-in-one PC built to be easy to use, combining 3-D capture and editing tools to keep manageability and workflow accessible.
Best for: HP computers are best for casual users, businesses, gamers and anyone else looking for a PC.
HP Computers Company Information
- Company Name:
- Hewlett Packard
- Year Founded:
- 3000 Hanover Street
- Palo Alto
- Postal Code:
- United States
- (650) 857-1501