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A year or two ago, I heard about a vulnerability in __all_ modern processors that hackers could run a command and 'see' passwords in simple text. In addition, modern bios (after 2011) are written in C+ (like Windows) & can be accessed from the desktop of any PC. Bios used to be written in bin hex (machine code) so it was separate from Windows, and could only be accessed (flashed, or updated) with a program that usually could not run in the Windows environment.
I am a Computer Service tech. Today, an HP All In One PC (24-g237c) sits on my bench. It is totally unusable. It still works, yet a hacker, bot, or whatever has invaded the 'bios'. This allows the hacker (or whatever) to 'control' the PC remotely before hard drive, even in setup of Win10, even in a cd session of Ubuntu (Linux). I spent 4 hours on the phone with Costco to finally get an RMA.
The symptom(s) were; a ball/circle/square about the size of a quarter on 24" screen would appear about 3/4 to the left of the screen. It would bounce, and do various things like go from one, to several vertical top to bottom of screen. Also a dot, and the remote controller would have total control of the mouse, and would be deciding what the user (me) could do. It even did not care if I knew it was there launching Edge, Windows help (teasing, frustrating, scary) launching a movie about help, launching on screen keyboard, narrator, etc. I have about 15 min of video of this.
As a tech with 20 years experience, *I tell you truly, only replace the mainboard, & hard drive would fix this. That is one expensive virus/attack. This is an office client so I do not know how it got in. Wish I did. All modern PC are vulnerable to this attack. The manufacturers are turning a blind eye to this and that is not acceptable. I sent a letter to HP about this problem. I have not seen any response. Now, I have to hope Costco tech is able to see what I have described.
I believe since no internet connection exists until you enter some ssid/password. it must be using Cell, or Comcast open wifi *and* when you start this machine there is _always_ someone on the other end ready to torture the poor soul trying to use the PC. If someone is not wise, I am sure they (hacker) can see every password/account/pin (oh yea, it also removed the pin in an account I setup). I have a trained eye, a regular user could be in for a lot of (bad) surprises if they tried to keep using a PC in this condition.
My AC charge (150 Watt) quit working. I purchased it from BEST BUY website. I went to BEST BUY and they confirmed that the Charge failed. (LAPTOP was 6 months old and under warranty). I called HP Customer Service. Agent said, "No problem. We will take care of it." (We are out of state and my computer is my lifeline to home and banking services.) I told the agent I will pay for overnight shipping, he stated that HP cannot do that. I had the AC CHARGER and power cord in 2 1/2 days. No charge, replaced under warranty. I use the Computer for Gaming (World of Warships) and is excellent for the intense video requirements. Thank you HP.
I have bought laptop some years ago and laptop is complete garbage now, I paid a lot of money for repairs and still nothing stopping from spending more and more. Laptop is broken at hinges due its own movement of opening and closing screen. I asked for help to customer but they never showed positive reply. Please guys, never buy HP products.
I spent over two hours trying to get a red line to magically disappear. The final resolution was to send my laptop in to be REPAIRED. It was 2 days old. I received it on Thursday the 7th of Feb. 2019. The person was not helpful. I lost my cool and came unglued. The resolution was deplorable. I work for a very prominent company. WE WILL NOT BE PURCHASING ANY MORE H.P. PRODUCTS IN THE FUTURE. I give this company zero stars. I will add AMAZON made it right. They refunded me my money. Then I bought a REAL computer. Shame on you H.P.
I bought my HP laptop 4 months ago. It doesn't leave my desk. I open it to use it and I close it when I'm done. The right hinge is busted now so I cannot close it. I cannot even adjust the monitor. It has to stay open in one position. HP said it is not covered under warranty and would cost me $234.00 plus shipping to fix it. My 4 month old computer is now worthless. I will never buy another HP product and I would suggest to anyone find another manufacturer.
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I purchased a HP Notebook and shortly thereafter realized the Miracast feature did not work. HP support determined that it was a 3rd party software problem and connected me with 'Smartfriend'. This 'Smartfriend' wanted $99 to correct a problem caused by the software that HP installed.
I am strongly recommend don't go for HP product. Customer service is very very worst :( in Chennai (Tamil Nadu). Actually my laptop hard disk got failure within one year. So I have requested to customer-care to change the harddisk. They sent one service engg. But he really don't know how to open the laptop properly after he fixed the hard disk, he broken other parts. Again I have raised another request. They sent another new service engg, but he is also don't know how to fix it. I have requested so many time to service head for this issue but still no response. :( :( :( Note: service is very very very worst. :(
I ordered a laptop on January 3rd, 2019. Estimated ship date 1/31/2019. The delay was expect. 1/31/2019 come and gone. Called and found out the delay was due to Intel CPU shortage. No update on expected ship date. They are giving me 10% off because of the situation. That was great. I checked HP store and they are still 1 month shipping dates on new orders. No mention of the Intel CPU shortage. Based on articles on Intel the reality is these chips may not be available until the 2nd quarter of 2019. My biggest complaint with HP is they should be telling customers about the shortage during the purchase process and should not be giving an estimated ship date. Essentially since they have no idea how long the shortage will affect builds it is fraudulent to be giving a date without indicating there is a possibility that won't be met and why.
I purchased HP Deskjet 2600, came with little setup instructions. To set up must go on internet and download software. I was looking how to scan documents and an HP support person came on. Said I would have to download a driver. Because my internet is slow he wanted me to let their technician fix my internet for $100.
My warranty on a sorry computer ran out over the weekend and I couldn't find anyone to talk to. Finally found a number to talk to live reps. Got transferred 4 times, stayed on phone for 2 hours. Their records show my warranty ran out two weeks before it actually did. I have proof of purchase and date. Not willing to help. I will never buy any HP product again.
I bought a laptop and docking station in December. The docking station never worked, and HP finally verified this after 2 HOURS on the phone. They told me they would mail out a replacement. Queue to 2 weeks later, and it hasn't arrived. I call in (after going through 5 different automated menus, a 10 minute wait on the phone, and 2 transfers,) and apparently the supervisor decided to put it on hold for an unrelated issue. It never got sent out, and he had left it on suspension.
The guy I talked to said he would send it out, and I provided an address. When it was shipped out, they only put the City and Province, NOT THE ACTUAL ADDRESS. Again, after another 2 week wait well into January, I call back in and inquire what is going on. Ultimately the now 3rd guy on the case wasn't able to fix the address, but he said he would do it the next day.
Another 10 days pass, and the shipment hasn't be sent with an actual address. I'm now calling in for the 4th time, and now I'm told the 3rd guy hasn't even fixed it. HP now told me to call UPS to sort it out, instead of them fixing THEIR ISSUE. Literally never going to buy another HP product again. Each time it takes 10 minutes to even reach a person, and I've spent probably 6 hours on the phone, all stemming from their hardware being faulty, and incompetence for the 4 people I've talked to.
I have been dealing with HP Customer Service and Support for almost 3 months about the same issue and have had to call approximately 8 times and the computer has still not been fixed and returned to me. The estimated return date is a MONTH after I sent it, who knows if that's when I will actually receive it. Multiple calls and requests have been unable to change this unacceptable wait time. I have never had such a terrible experience with a company before and if you buy an HP product, hope that nothing goes wrong and you have to deal with Customer Service and Support. Absolutely absurd.
After spending a few hours researching and comparing all-in-one desktop computers, I decided to order the HP EliteOne 1000 G2 All-in-One Business PC from HP's website. They charged my Visa card and sent an email reporting the PC was shipped on 01/02/19. They even sent me a UPS tracking number. When I called HP to ask why my computer was not delivered two weeks later, and why UPS had no information about that particular tracking number, the rep had some story about a mistake with the UPS label so the PC sat on the loading dock and was never actually shipped.
She promised to send it to me "by tomorrow" with priority shipping at no cost. Three days go by and still no HP computer was delivered. Then I receive an interesting email from HP that says my order for the PC was cancelled and they refunded the money to my Visa card. No explanation was given. I called HP to find out what happened. That customer service rep said that particular model of HP desktop computer was discontinued so there was never an actual computer scheduled to be shipped to me. She also told me that the customer service representatives are "never told" when a computer is "out of stock" and "we have no way of knowing." What a great business model!
If I ran my small business like that I would be dead broke within two weeks. HP still has not issued a refund to my credit card. Then HP sends me a customer survey email asking me to rate my pre-purchase experience. I had fun with that! Moral of the story - buy your computers at Best Buy or some other big box store, where you can see the actual product and physically take it home with you. I think I'm done with HP. I'll be looking at Lenovos and Asus's.
Using HP since 2003 for computers, monitors and printers I never had a reason to deal with support until this computer, an HP Notebook 15. I've had to call twice in the 4 months I've owned it. It still has 8 months left on the 1-year warranty. I purchased in Sept 2018 and the first issue was no audio after Windows update in the first month of ownership. They blamed Microsoft. Last night it was an HP BIOS update listed in the recommended updates in HP assistant which I had been told to do every time there is an update by the previous rep during the first support experience. When I came back to the computer after the update was finished there was no longer an audio device installed on my computer. I purchased this for my work at home job and need it to work on every single day. So I contacted support to get this fixed because it was CLEARLY an issue with the BIOS update as it had worked fine before I did the recommended update.
The rep took over an hour clicking through my computer and finally told me I had to reset it, which caused me to lose all of my work programs that had taken a full day to install and caused me to miss a day of work. I asked to speak with a supervisor and was told I would have to wait for a callback and I could purchase an extended warranty (Mind you I am still under warranty) for only $89.99. I called today to speak with a supervisor and spoke with "Customer Loyalty Manager" James, who snarkily informed me that it was a software issue and a customer only receives a complimentary 90-day warranty on software. In spite of the fact that their faulty BIOS update caused the issue. He told me any other support I might need I will have to pay upfront for assistance. HP no longer has this loyal customer and I will make sure I let anyone I know considering purchasing to stay away from HP.
I spent 45 minutes on the phone getting bounced between different departments and even bounced back to the same departments when trying to get something cleared up on an order I was trying to place. Long story short, I never actually got to talk to a human being or find a way of contacting anyone that could tell me about my order. I decided to just cancel my order, and if it magically showed up, I would return it. This has been the worst customer service and customer care of any business I have dealt with in my life.
I purchased a laptop 2 years ago. It was/is HORRIBLY slow. 60 days or less into warranty period I called and gave detailed issues. Their rep assured me "that's normal." Windows 10 is so complex, it's naturally slow. I'd rather have 7 I told him then. Has only gotten worse with time. It takes sometimes as much as 40 seconds just to open simple apps like email, FB messenger, etc. Most of the time, takes 4 or 5 seconds just for characters typed to appear. Can't even log in right now. Nothing will enter into the address bar for my password.
Tried to call, tells you to hang up and go to website. Website not available it says. Call back, and finally get a human option. Starts explaining how it costs, blah blah, then a free option offered, press 2 for that, bammo, your call is over. If they can't rip you off, they want nothing from you. DO NOT, DO NOT, DO NOT, BY ANY HP PRODUCTS!!! CUSTOMER SERVICE IS WORSE THAN COMCAST AND PRODUCTS ARE GARBAGE!!!
I am using original cord provided with HP laptop. A few months ago I am getting annoying popups from HP support telling me I need to replace with an original HP Smart adapter, I am assuming at my expense. So I go to their website to find this cord they say I need desperately, surprise they cost anywhere from $25 then they jump up to $70 and more and I get to pay the shipping! I have purchased 3 HP laptops because of price and have had major $$ issues and tons of frustration with the first 2 and now this. I have decided not to buy this HP's another way to rip off their customers and spend more on a no-HP laptop product that is not designed to rip off consumers.
My new upgraded HP27QD 8th Gen 6 Core 32 GB Ram, 1 TB HDDm 572 GB arrived December 15, 2018. My bad, I had forgotten to check the box, install Windows 10 Pro. So I bought the license from Microsoft Pro and did a clean install--right out of the box, after disabling McAfee. Then I installed office and began. My Logitech keyboard starting typing backward and so did the on-screen keyboard--and the camera and photo apps were crashing. After Microsoft valiantly worked with me for about six hours, I called Logitech, a quick fix got the keyboard working and then I called HP (I had also bought the super warranty, on-site and dedicated phone support) Confidently told, it's Windows 10 Pro. This is a computer for home use, cannot run 10 Pro. Odd, it's offered as an option. Only if it's built in.
So three days later and a factory reset that failed with a download onto a new 32GB flash drive and a promise that a Microsoft rescue drive which would arrive after the New Year because tech support liked to celebrate New Year's (honest!) which failed, they agreed maybe it was a hardware error. They sent a box and managed to pick it up Monday, January 7--It's now back on a bench at HP. I thought, since they had to reinstall an operating system and probably a new bios if they have to replace the hard drive they could be an install of Windows 10 Pro--after all hardware is a blank slate isn't it? (I would pay for the upgrade) Well, HP's hardware apparently isn't.
Today, Thursday, January 10th, supervisor Saman, he said I could quote him, told me that the system was built to run on Windows 10 Home. I could upgrade and do an install to 10 Pro but it would invalidate my warranty and probably crash the machine. And what have they diagnosed as the problem, I inquired. I was informed that would be included in the paperwork when the machine was presumably returned on January 15th!
So I've concluded that HP cannot guarantee the stability and reliability of a $2300 machine that promises to be sufficiently powerful to handle usual home office workloads (I am not a gamer and graphics and streaming are of no interest) and what about the routine upgrades of Windows 10 and the regular patches--will they crash the system and invalidate warranties. The moral of the story I guess is remember to check all the boxes or don't buy the HP Envy if you plan to upgrade or add software as basic as Windows 10 Pro.
I my computer is about a year old, and the power button went bad. First, let me start with, I have a bachelor’s in computers and have worked for a few repair companies which will remain nameless for this review. I checked my warranty, which was still good until the end of January 2019 and at the time of issue, it was yearly December 2018. When I called the service, the technician told me that my software would not be damaged and they could fix my power button. However, I received a call stating that my laptop would not be covered because it appeared to be dropped and had multiple issues (broken power button, a cracked cover, broken LCD screen) for which they wanted to charge me over $600 on an $800 computer. I missed the call but called back less than a minute after missing call and went straight to voicemail.
I eventually got a hold of a representative to whom I explained that my computer has never been drop and that it was only going in for button repair. The representative then lied to me saying that they do an extensive inspection when damage is found to ensure that it did not happen in their possession, but when I ask for a copy of the report, she then retracted her statement. The representative then proceeded to place the request in again to fix power button, but I received another call later stating that they would give me a 30% discount to repair computer but would not without payment. I fear when my laptop returns it will be more damage than when I sent it in. What I want to know is what legal right to open my display case to inspect my screen. The top and bottom have different casings.
We are a business and tried multiple times to get a technician to come out and fix our printer which by the way is not even a year old and already having issues. They kept pushing back the date and every time we called a representative to let them know our issue, they were rude and kept transferring us. I was transferred 6 times! Because no one knew why a technician wasn't coming to our location and couldn't tell us why the delay. It was a stressful situation not to mention we are business that use computers and printers EVERYDAY. This was such a inconvenience for our office and have decided we will no longer purchase from HP.
I ordered the HP Zbook Studio x360 G5, roughly a $2600 workstation laptop. These laptops are to gain customers in the creative workspace, i.e. photographers, video editing, design... I received my laptop, set it up, and immediately starting having issues. First, the screen would go dark, as if it were going to sleep, during setup. During this process, the keyboard was responsive, but the screen was not, this required a power cycle.
Then after finally setting up the computer, I installed my photo editing software. This software was the only application running, yet the laptop sounded like it was going to blow up. I understand a workstation will be noisy, but this was excessive. After hooking up an external hard drive, it was discovered to have a faulty USB port. Then upon trying to edit pictures, using the CTRL key to select multiple photos, the CTRL key kept getting stuck down.
During all of this, the computer still had the screen go back, which required constant restarting of the laptop. I call HP, I get my repair ticket open, I receive the return box in a timely manner which includes overnight shipping back to HP. I want to say HP would NOT let me buy a care pack where a tech would come to my house until AFTER this issue is fixed, even though it was a factory defect and I sat through a screen sharing session with the tech. I was told I would have FIVE DAY turn around time. That sounded reasonable.
I have had zero contact from HP, so I reach out to them in what's going into the 3rd week. They couldn't tell me what was being fixed without submitting a request and was told they would call back with details. However, they were able to tell me my part was on back order and an expected return date of 1/8/18. All of this took some time, as the original tech put my email in the system incorrectly so my case number and email address was not syncing up in the system. During this entire process, not one person contacted me from HP.
Here it is, 1/8/18 and I log into the system to see my computer return date is now expected to be 1/14/18. HP received my laptop on 12/21/18 with a 5 day turn around. It will be nearly a month before I get it back, assuming I even get it back, and again with ZERO communication from HP letting me know what happened. This is awful customer service and an awful process preventing me from doing the work I intended to do with one of their workstations. I photographed an event two weeks ago, where my photos are essentially useless now as people have moved on and other tournaments have taken place. They have cost me time and money, and not so much as an apology has been issued from HP.
I personally contact HP by phone & request 2 laptops that I want personally built my way. One is for me, the other a gift for my mother. I spend just a little over $2,000. What I received was nothing as I ordered. When I finally got a response they told me that prices are subject to change & suggested I order something in my price range. A total slap in the face after spending $2,000 & not getting what I ordered.
My HP laptop computer crashed after upgrading to latest Windows 10, I called HP Tech support and was charged $49.99 for the Smart Friend Team Support service. I was instructed to follow email link for the HP Recovery USB download, but for whatever reason the software did not work or incomplete, the tech support recommended HP Recovery USB flash drive for another $49.99 to send by mail. But, I disagreed to be charged again, so I requested cancellation of service and a refund.
Three (3) days after, the HP department concluded and decided not to refund me the $49.99 to my credit card because according to them the tech support was initiated and my computer was not able to download the HP Recovery software due to my slow computer, therefore it's my fault. The HP department or customer service refused to refund my $49.99 charged to my credit card, knowing the technical support services was not completed or fulfilled. I am giving the HP Technical Support a triple zeros (000) ratings and a warning to the public regarding their tactics or scam to charge the client, even when the so called services was not complete or was not done due to computer download errors.
I submitted my review of this product a few days ago, and when I went to turn on my computer this morning, it was completely locked up. I called customer service who suggested I go online to fix the problem (can't do that without the computer). Finally spoke with someone in Tech Support who couldn't help and transferred me to someone else. He asked for my case number and I told him I wasn't given one. He was not very knowledgeable and just about when I was going to ask to speak with a supervisor, we were disconnected. I couldn't call back since I had no idea who I was talking to. He had asked for my phone number, but never bothered to call back to reconnect. The only thing worse than my bad experience with this HP product, is my experience with customer service. Don't bother to pay for the HP Care Pack; it's about as useful and my new computer!
Bought HP Spectre x360 15t 16GB RAM 8th Gen i7 for school. Not satisfied. Unfortunately, I will be returning this laptop because of crashing problems. The laptop often restarts and crashes randomly on battery mode as other online reviews pointed out. Discrete Radeon RX Vega M 4GB graphics is very complicated to use and not worth it.
My wife barely used the brand new laptop I purchased for her in early 2018. She complained that it was just too slow. She just kept bringing home her work laptop. We're both so busy so I didn't bother doing much about it. On Black Friday 2018 I decided to see if I could find her a new laptop. When I was researching I compared with the specs of the HP and discovered it should have had no performance issues. On a whim I called HP, wasted many hours with two different people. Finally, the technician said to send it in and that is was still under warranty. Wonderful!!!
No. Complete waste of time. The laptop that never worked well, that we barely used was claimed to have water damage. The extended warranty I paid for wouldn't actually help with this. I was assured that I would be emailed pictures. These never came. I was assured that I could have them recycle the computer since it was worthless to me. That email never came either. The individual also said that she would talk with her boss to 'see what we can do' to make things right. Yeah, I'm sure she took the time... Don't waste your time. If your computer is a dud, HP is not going to take care of you.
Hi, I spoke to a Bella with Customer Tech support. Told her my name was Paul, and she kept on saying, "Ma'am, ma'am, ma'am." Very insulting. In addition the technical support team was unable to help me without paying. I'm never purchasing anything HP again. Thanks for nothing.
I purchased a laptop computer a few months ago. When it no longer would connect to the WIFI, I wasted 3 hours with 3 people, with two of them trying to sell me more stuff. Apparently to get the help I needed I would have to pay for it on a brand new computer. They wouldn't even accept a return. I will never buy HP anything again.
I purchased a laptop model 15-BW089AX (2VR53PA#ACJ)-HP on 17th May, 2018. Since the purchase the laptop has developed a snag which has not till date rectified by your technician even trying for 5 times. Latest it has been checked and repaired by your technician today morning. The laptop continuously hangs thus hampering the smooth functioning. I am not at all satisfied with the product and have mentally and financially suffered a lot due to this faulty machine. You are requested to please change my machine or refund my money. This mail purports to be a notice of default in service and breach of trust to you for selling me a faulty product. Looking forward to get new machine or refund from you.
This was from HP after I "rated their service". "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" Down below was my experience. I bought this laptop on Cyber Monday. It just arrived on Dec. 18. It was a present for my mom so I wanted it to be set up for her. So I plugged it in, booted it up, got everything going, shut it down. About 10 mins later I remembered I wanted to change the time for her. Plugged it in, booted it up, typed in password & a blank black screen came up. Let that sit for an hour. Turned it off, tried again, same thing.
I'm frustrated at this point so I go to customer service to do an exchange. The agent tries to get me to talk to tech support for 10 minutes. I JUST GOT IT. I'm not dealing with tech support on a brand new laptop! & I'm def not making my mom deal with it! So again after 10 minutes she says I can return it. Thank you... I have to print off a return label, drive an hour+ to a nearest FedEx drop off, & my mom won't have a Christmas present because I won't get a refund until laptop is returned. Worst buying experience I have ever dealt with. Will NEVER buy or recommend HP to anyone.
Hewlett Packard expert review by ConsumerAffairs
Formerly known as the Hewlett-Packard Company, Hewlett Packard Enterprise, or HP, is a multinational technology company headquartered in Palo Alto, Calif. Their line of desktop, tablet and laptop computers offer consumers a wide selection of devices to fit any computer need.
HP Pavilion: The HP Pavilion is the basic model of desktop and laptop PCs for home use. The Pavilion line of laptops offers the same type of performance in a portable computer.
HP Envy: The HP Envy, a more powerful computer than the Pavilion, is designed to run programs that require more powerful hardware. The Envy is also available as an all-in-one computer and a laptop.
HP Omen: The HP Omen is the company’s performance line of PCs. The Omen tower desktop is built for power while the Omen X gaming machine is a cube-shaped high-performance PC. HP’s Omen laptop is the company’s portable gaming computer.
HP Z2 mini: The HP Z is a workstation PC designed to run business applications and maximize productivity. The Z2 Mini is a small workstation in a compact case. HP also offers Z model laptops for businesses.
HP Sprout Pro: The HP Sprout Pro is a 3-D scanning PC designed for educational and creative purposes. It is an all-in-one PC built to be easy to use, combining 3-D capture and editing tools to keep manageability and workflow accessible.
Best for: HP computers are best for casual users, businesses, gamers and anyone else looking for a PC.
HP Computers Company Information
- Company Name:
- Hewlett Packard
- Year Founded:
- 3000 Hanover Street
- Palo Alto
- Postal Code:
- United States
- (650) 857-1501