Fry's Electronics Reviews

I can't believe that Dell would send Fry a computer in this condition. Especially when Fry sells refurbished computer online. Fry was NO help - told me I should have inspected the computer when I received it. Didn't know it was my responsibility to make sure all 4 screws that hold down the battery internally were there and fastened. Told me to go complain to Dell.

This is all very unprofessional, time-consuming on my part, expensive, frustrating, and a huge waste of my time for a product that FRY'S is obviously not standing behind! The woman at the tech center told me that if they can't fix the TV that I have to call Samsung to ask them what to do. I know that I will never buy anything ever again from FRY'S. I have purchased many computers, printers, microwaves, various electronic components, and children's toys over the years, but this ends now!! The competition just got my business!

I called Fry's immediately, stayed calm we can fix this. Sent 9 photos of the inside and outside and of the bracket and labeling and a full description. Within a few days Fry's replied via email that they, "investigated", and Fry's found themselves not at fault. (?) They said the item, "was received new from the vendor and was factory sealed when placed inside the shipping box prior to UPS pickup". My phone was not new. It was refurbished, and wouldn't have come "factory sealed" because it wasn't new. Clearly a form letter. Clearly never investigated.

I filed a complaint with the BBB. I also filed a claim with my bank that issued the credit card I used to pay for the iPhone. After much back and forth, my bank temporarily removed the charges from my credit card so that I would not pay interest on the amount charged, while I tried to work things out with Fry's. But the bank was clear, they said the credit back was temporary, until Fry's reimburses you. When the bank removed the charges, Fry's saw that, and Fry's closed the case with me and the BBB. In their eyes, I was reimbursed. They ignored my explanation that was temporary. The bank WILL return the charge to my credit card on Aug. 25th, 6 days from now, unless I show evidence of returning the item. Fry's will not accept my return because the case is closed. Fry's should have never closed this case. They know how banks work.

Fry's should open the case and accept the return. But they won't. Fry's stole from me. Fry's took my $590 for an iPhone 8 plus refurbished. And gave me a metal bracket. And they don't care. Frys.com will rip you off, send you form letters, and do everything they can to not make it right. I now own a $590 metal construction bracket and no phone. Don't be like me. Don't order from Frys.com.

I was not aware of this, nor were there any red flags at checkout. I explained to him repeatedly that the online checkout did in fact allow this and through the process there were no warnings, and it even showed a balance due that reflected application of the gift card, as well as a provision to pay for the remaining balance with a credit card. He refused to offer any resolution other than to tell me to return it to a store and use the gift card there. He also refused to admit that there was anything wrong with the checkout process. I was given the gift card at Christmas and as the nearest brick and mortar store is 220 miles away I am not able to do this. If Fry's doesn't allow splitting payment methods online so be it, but this needs to be implemented during the checkout process. Not after the fact during a call to customer service! I am stuck with a gift card I'll probably never be able to use, and also with an unexpected charge to my bank card.

A month later and still no valid warranty, about 8 calls with Frys and who knows how many emails. 4 calls to Samsung and they are totally useless as well. So Samsung should be stopping Fry's from selling products without valid warranties as far as I see it and or Fry's should put serial numbers on receipts, which to be honest seems totally stupid not to do so. Can you imagine the fraud of people just returning things and since there is no serial number you cannot tell if it was the correct product even? By the way, I have no issues with my product I just want the right warranty period. I paid for 12 months and I want it.

When I got home and plugged the TV in. It never came on. The red light at the bottom was flashing twice. Waited and flashed twice again. A female voice was saying that TV was starting up then cut off to cycle again. I couldn't get anyone at Fry's till the Monday after Easter. I explained what was happening to the girl and she told me that I had a 30-day money back guarantee. I told her that I did not want my money back and wanted a TV. She talked to her manager who told her that there was no more in stock. She told me to bring the TV in and they would exchange it for a newer model. We loaded the TV up and took it back. Two men from Fry's removed the TV and took it inside.

When I got inside they had already unpacked it and plugged in. The guy at the register said, "Where are all these TVs coming from". There were several more in the returns area already. When I went to look at it it was doing the same thing as the day before and pointed it out to them. The gentleman told me that I would have to wait for the manager and said there was a crack at the top of the screen. I could see no visible signs of a crack or any damage anywhere on the TV and that the discoloration in the top corner was not there the night before. The reason I brought it in was because of the power on cycling and the red light flashing. He said that the manager would have to approve. Was told that it would be a while because he was stuck in traffic. He was coming in from home.

When ** finally arrived he told me without looking at the TV that it had a crack in the screen. He asked me if I picked it up or if it was delivered. Told him I picked it up. He said there was nothing I could do. That I had damaged it while installing it. I asked him how that could be. He said anyone putting their finger on the screen could cause it to crack and was not covered. I said that there was no physical damage anywhere. Not even fingerprints on the screen. All the guards were still in place. Besides the reason I brought it in was the power cycling on and off. There was no discoloration the night before.

He said doesn't matter there is a crack and they will not cover anything and to get my TV out of the store. I asked for his card and told him that I was going to sue him. He did give me his card after he left and returned a while later. He said with the card that I would need to take my TV and leave the store. I told him that I was calling the credit card company and disputing the transaction. He told me once again to get my TV and leave. This time he laughed.

The people with the credit card company told me it would take about 45 days for the dispute to gather all the information I could and to call the police and get a report. Which I did. I was told that they would have an officer on the way. The manager disappeared then I received a phone call from the Houston police. The officer told me this was a civil matter and they would not get involved. I told them that I just needed a credible witness. She was very short and told me that I was breaking the law by buying the TV then not paying for it and could go to jail that I just need to leave and settle it in court.

When I tried to ask a question she hung up. There should at least be a police recording of this. I did leave the store without the TV. I am 68 years old and on Social Security. I could not lift the SAMSUNG QN75Q6FN75 inch TV myself.... VERY VERY PISSED OFF. And I will file a lawsuit. I really believe that this Fry's was losing money on all the returned TVs and if there was damage that they caused it. It was DOA when I got it and had no visible damage even when I returned it. Looking at the receipt I had been given at the bottom it has a clause (GIFT CERT USED. NO REFUNDS).

My advice is to all that read this is to be aware when you buy from Fry's. Heed my warning and read the other complaints against Fry's. They apparently, buy the rejects and year old models to sell them at a discount rate. When there is a problem they will look for any reason not to honor their warranty and you will have just saved them from paying the junkyard to dispose of a product with toxic chemicals. They will even threaten you with the Police. THE FIGHT HAS JUST BEGUN. This was at Fry's store # :29 11565 S.W. Freeway, Houston, TX. Phone number 832 200 3300. Invoice no **. Friday April 19, time 19:11:12. Store manager **.

And the backlight on my LCD display is now non-functional, leaving the screen useless, which is almost invariably as a result of damaging the 30-pin display cable that connects the screen to the motherboard. Overall, the initial prices on the machines themselves were good, but the fact that they would try to knowingly overcharge me leaves me wondering if anyone else ended up being scammed. Once again, I'm not sure if it was just the Palo Alto location, but this was my experience.

At that point I was left with an alternative of contacting the Manufacturer for Warranty service. I was very disappointed with Fry's at that time. Unknown to me the Customer Service Person who was unable to help me had referred my problem to Renton Store Manager. Later that same evening (after Store Hours) I received a personal email from the actual Store Manager. After discussing my issue/and their policy. He offered to replace my defective device free of charge. It was shipped to me immediately the next morning via UPS with a Saturday delivery notation. I wanted EVERYONE to know there are Retailers that care about their customers. My experience with Fry's and its Customer Service says they DO CARE.

Now go to Brokaw store and the same store that promised this mobile phone works with any provider now admits the 14/30 days lapsed but disregarded the situation that customer was a customer for over 20 years. There is no love or customer appreciation. It is disingenuous to request a higher restocking fee for the sales price and ignore customer promise of a working unit. Please have CEO honor the return of this item sold at Fry's based on lost income by customer due to promise by sales associate that BLU Diva Flip works with all service providers.

Contacted the store the next day and was told this was a Black Friday ad that was released early and they wouldn't deliver it, even though it stated right in the ad that there was free delivery. I had to come in the store and pick it up. I told them I still wanted it and asked them if they would hold it for me. Flat out told me no, he couldn't do that. I was flabbergasted at the total disregard for what they advertised and that they wouldn't do anything to take care of me. This isn't the first time I have had a terrible experience with these guys and would warn everybody that this company doesn't stick behind their advertising and could care less what we want.

The following is an account of my experience with Fry's: Day 1: Called Frys, told the Store Manager will call you back. Day 2: No one called. Called Frys, told the Store Manager will call you back. Day 3: No one called. Called Frys, told the Store Manager will call you back. Day 4: No one called. DROVE down to Fry's, asked for the Store Manager. Said we will replace your TV, but unfortunately they did not have the same TV in stock, so it may take a few days. Day 5: Received an email ad stating they are having a sale on the SAME TV, SAME MODEL # and it was available at the same store! Since we're not a fan of being lied to, went down to Fry's and they agreed to have someone replace the TV.

Day 6: Driver comes in (same driver who dropped it off!) with new TV. Said needs to inspect old TV. First Takes a bunch of pictures while talking to Store Manager on the phone. Told me there was that although I was in their 30 day return window, there was nothing they can do, but since there was no external damage they can contact the manufacturer "on my behalf." Said they cannot replace the TV and leaves with new TV. "But don't worry. My store manager will call you back in 24 hours." Store manager never called. If anyone wants a 75" broken TV let me know...

Funny thing, one of the Starbucks staff came with a little pumpkin spice latte to try... I tried and decided to buy one. I told my pumpkin pie spice story the lady, who worked there (I guess her name was Jerry or Carrie, I wish I would still knew her name, because she was so nice), anyways she gave me a tablespoon of her spice and made my day ❤️. If I would rate the Fry's store, I would give them maybe 2 stars, Starbucks is getting 5 Stars of me.

An employee in a red shirt, wearing a headset, actually walked by her when she started her vandalism. He very directly told her not to open packages. She barked back at him that the package she was holding was already opened so it didn’t matter. He shook his head and walked away. I milled around for a few minutes down the aisle about 15 feet. Her husband decided to join his wife's lunacy by trying to pull a case from 3 back in the display. The peg the products were hanging from; detached and all the cases on that peg fell to the floor.

He and his pig of a wife immediately left the aisle with an impressive level of SPEED! At that point the Store had just made the announcement that the Store was closing. I walked over to the mess and reached towards the UAG hard case($80) I intended to buy. Amazingly, the same red shirt wearing employee blazed in from around the corner and started shouting at me and waving his naughty finger. He accused me opening a multitude of packages and then throwing them down in a pile on the floor!

I asked him, "WTF are you talking about?" I didn’t open anything! He shouted, "Yes you did. I saw you!" He told me he was watching me from around the corner and that he knew I was responsible for creating the entire mess... I asked him just what kind of idiot he was? (I never mentioned the couple because he already knew who created the mayhem, so why bother). He just kept shouting at me about what a mess he saw me make! He started shouting for help! He walked away from the aisle 8 while calling for backup. And then suddenly, two young guys about a head taller and each probably 50 pounds heavier, came over and started staring at me while ‘red shirt’ was barking from the next aisle (he smartly stayed around the corner/a very wise decision on his part) about my damaging store merchandise.

I looked these two guys straight in the face and asked why that idiot would try to blame me for something I didn’t do, especially since he knew very well who made the mess? They seemed very upset that he brought them into this drama like they were two dogs sent in to bite an innocent citizen. I felt bad for them. But I sure didn’t feel bad for that idiot. How the store could have an obviously mentally unstable guy working for them is almost beyond my willingness to comprehend? But then again, this ‘is’ Fry’s so why should I be surprised, come to think of it, lol.

I honestly wish that clown could read this post and understand how very fortunate he was that I just didn’t mop the floor with him and his red shirt. As the star of the Taken movie series would say, ‘I have a special set of skills’... Well, I am not any kind of Star and I am not in movies, but I am one of those guys with a special set of skills. Fortunately for him, I have a much better handle on my emotion button than he has. And that saved him from a severe beating and me from most likely a very straightforward explanation about how he won the Pile of Pain prize... I am not saying he represents the entire staff of Fry’s style of behavior. But he no doubt represents how little importance Fry’s puts on how to screen prospective employees. I will never set foot in any Fry’s Store for any reason. Ever.