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Reviewed July 27, 2023
I had really bad experience there wanted to charge me for boxes, the store clerk took speakers out boxes and put speakers in my car, and took the boxes. I brought speakers back next day along with the receiver and extras. One lady was going to charge me for the boxes it was quite a bit a lot, I had to see the head manager, I had to ask to see Head Manager for she was stuck in charging me for the boxes, after I explained everything to her, she never say you have to speak to the Head Manager, just your paying for the boxes. Sales Person said I bring back get refund. Then why he took boxes that speakers came in knowing I bring them back I will be charged a lot. I ask him about the boxes he said you don't have to worry about it. I trust his word Big Mistake, (Warning don't trust them just like you don't trust a used car salesman.) I never been back to Fry's. The one Head Manager did help me, and her and the salesperson was going to have a talk.
Reviewed June 30, 2020
Do not count on this company to live up to its warranty. They will defy it. I bought a MacBook Pro with an extended warranty and the first time I had to take it in they had it for over 4 months repairing it supposedly. I had to turn around and take it back a month later where they had it again for over a month. Today I had to take it in again and I asked for a replacement or a refund and they are refusing both. They were rude the entire time, lied about a refund option. Every single person I have dealt with was either incompetent, rude or both. Do NOT shop here. Ever.
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Reviewed June 6, 2020
I ordered a laptop from Frys.com with a specified delivery date and immediately got tracking information from UPS. Two days before the delivery date, with no communication from Fry's at all, UPS informed me that my shipment had been canceled. Checking their system, they never received the laptop to deliver. My order was still "in process" on Frys.com, so I tried emailing them three times before finally getting a response that was ambiguous at best, but seemed to say that they didn't have anymore of the laptop that I ordered.
I called the next day and was told that the product is discontinued and may or may not come back at a later time. I had to ask to clarify that my order was effectively canceled in order to just get that straight answer. They offered zero attempt to offer a comparable product, just said that I was out of luck and that it was because of the "rioting." Through all this, my order is still listed as "in process" on their website. I don't understand how their digital processes can be so ineffective at this point.
Reviewed April 17, 2020
The only Electronics store I made a mistake with while putting my car stereo together. Even though some virus is going around with an average of 9 times less sick & death rates as the COMMON Flu, it gives business babies an opportunity to possibly do what they want. Fry's is the only one who placed a time hold to exchange or refund, and a long one – over a month! I bought from over 9 retailers & Online big Corporations who would never think to disrespect their customers as such.
Reviewed Feb. 19, 2020
Do not count on this company to live up to its warranty. They will defy it. I brought in a monitor with pixel damage and they spent a month to turn around and accuse me of damaging it. They were rude the entire time, lied about a refund option, and when I came to try and get it, they further accused me of lying. Every single person I dealt with was either incompetent, rude or both. Do NOT shop here. Ever.
Reviewed Feb. 3, 2020
They have poor salespeople. I bought a refurbished HP Laptop and they gave me surety that it's under warranty and for any issue just bring it back to us. In the period of 4 month I got a problem and its hinge lock broke. I went to their customer service and they refuse to repair. When I check with HP they also refused and said that it's not under warranty...still 1 year is not complete and the laptop have 2 time manufacturing defect. I wonder how these people make us fool. I never recommend anyone to buy products from Fry's.
Reviewed Dec. 26, 2019
Ordered and paid for Turbotax Software online. Got a receipt stating that I would receive an email with download information in 15 minutes and if I didn't to call this number. Its been well over an hour so I called the number only to get a recording that it wasn't in service. No phone numbers or chat or email capability on their website either. I will never buy anything online or at the store from Fry's. BUYER BEWARE!!!
Reviewed Dec. 6, 2019
I tried to order a Ipod touch. Their web site was down, so I called the customer service number. I talked to gentlemen who put my order in for me. When I asked how it would be shipped he told me that it could be shipped to my PO Box via USPS. Two days later I received an email stating that my order was canceled. When I called customer service to find out why, I was told that they don't ship usps. I asked to re order the item, and was told that the item was no longer in stock.
I explained that due to their negligence that they should do something to make it right. That this was not my fault. I was then told there nothing they could do. They could have the Manager from the store where the item was going to be shipped from call me to see if there is anything they could do to rectify the issue. I still have not heard from them. I called the customer service number again. Same story. Still no call back. So pretty much was told sorry for our mistake would you like to buy something for double the price.
Reviewed Nov. 24, 2019
I am in India. I have ordered for Apple Mac Pro laptop through Quikr. They told cost is Rs.19000/- and send money directly to their account not through Quikr. As per their instruction, I have paid full amount. I have asked any other hidden charge will they charge. They said no. They have send invoice no, ** dated 30.10.2019. After that they had given tracking no as ** and tracking website is http://crystalexls.com/.
Next day, one of the staff called me in WhatsApp and told I have to pay Rs. 30000/- for customs charges. On trust I have paid that amount. After 2 days, they asked Rs.10000/- for some other charge. I have transferred that amount to their account. After 2 days, they asked Rs.45000/-. Totally I have remitted Rs.135000/-. Now they are asking Rs.29000/- to deliver the same. Every time they had given assurance for delivery within 2 days, Till I have not received the items I have ordered. Tracking site shows article information not available. Also they block my number. I am unable to contact them.Their intension is not to deliver the product. Only to suck your money. Beware this company.
Reviewed Oct. 20, 2019
The shelves were bare! I thought the store was going to close its doors. There was so little merchandise. I couldn't find an employee to help me. I think I saw maybe 3 employees scattered around the store. I asked if the store was closing and the clerk said NO. So I assume Fry's has figured out a way to stock 1200sf of product in a 20,000sf building with three employees and somehow make money. I was shocked with what I saw.
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