Consumer Complaints and Reviews
Fifa 17 Xbox-Honestly the worst customer support I ever seen. The game misled me to believe I would get a free pack when applying a squad building challenge but after submitting it I lost all my valuable players that cost me lots of money. Forget buying the Xbox plus buying the game I invested about $300 extra into the game and now it's all gone. The reps are in India somewhere telling me one thing and I get an email stating that all my investment is gone.
EA Sports wiped out my FUT Club claiming that I have broken their rules... SMH. It's high time Konami PES, Activision Blizzard or some gaming network overthrows EA SPORTS. They have been cheating customers for far too long and they get away with it every time.
First let me start by saying I have never had a problem with EA (ELECTRONIC ARTS) but last week I came home from work, turned my game on, Was locked out, after contacting EA at least 20 time to dispute the action taken against me. They replied with automated emails explaining that I have to wait 72 hours. On Five days later they emailed me saying that their ban will stand and they will look into this matter no more. I did nothing wrong so I would like to know what investigation did EA do to prove I violated terms of service? Because I did not. It's clear that I got hacked. Shouldn't EA look out for a loyal customer like myself?
Instead they punish me. There is no one to help in situations like this, you cannot talk to the decision makers at EA in no way, shape or form, their customer service department can't help with things of this matter. So where do people like us stand? Who do we turn to? I spend a lot of time and money on this game for them to do as they wish, so who can help?
This is The website I went on (fifautrewards.com) which I thought this was an official ea site, I don't know if it is or not but this is the only thing I can see that would cause this problem. Please check this site out. Attached is the proof that if my account was compromised it would have been from here between the 2 or 3 of April. Please check out this. As I have stated before I never broke any rules. And if there was any transfer of players or coins ask yourself why would I have an account for so many years and have a great team including non tradable Suarez. I don't have another account to transfer anything to... so if that's the case please track the coins and IP addresses. You will see that my only fault was to go on that site if it's not a ea site. Please look into this matter. I AM INNOCENT.
EA sports seems to believe that basic business ethics and customer service do not apply to them. Despite spending into a game, you can be banned from playing the game despite not doing anything wrong. What is even more appalling, is that there is no actual person to speak to; only automated e-mails that still take days to reach your inbox. It is simply unfathomable that a company can do these things in this day and age.
I have been playing Fifa 17 for 4 years and also enjoyed the experience. This year, like the other years, I loved my time playing. However, one day my account was hacked into and all of my team was sold off. All the hours and money I spent building a team in the game was gone. This was just the beginning. When I attempted to contact EA customer service, they told me to wait and see if it was a glitch with their servers. 20 minutes later, my account was banned; meaning I could not play the game that I paid for any longer. I tried to contact them again, but was told that the Terms of Service department (TOS team) is in charge of the bans and they do not have a phone number. Rather, you have to write an e-mail disputing the account ban.
I did exactly what they told me to do, and provided all the details as well as hard evidence that I did nothing wrong and that all of my items were stolen from me. 4 days later, an automated response comes back saying that the decision to ban my account was final and that the case was closed. No phone number, no reason, no explanation. Simply, I can no longer play a game that I purchased and invest hours and money into. This is how they treat dedicated customers. You can imagine where their priorities truly lie. Never buying an EA product again.
First of all why have ratings when they mean absolutely nothing? I play the game for months to get a specific player 99 overall Michael Vick with a 97 speed and he is getting run down by defensive tackles who are 5 yards back going full speed. Why??? And the phantom fumbles cheesy drop catches and absurd interceptions, etc. I could go on and on.
I just wonder that the game favor the players that put more money into the game because there seems to be a little, lopsided favoritism and it's kind of frustrating for a game that supposed to be realistic. Again I ask, "Why have ratings when they mean absolutely nothing?" Speed catching, trucking, etc. just take the ratings off and just say it's a free-for-all, it don't matter, instead making you think you're getting a better player. It's false advertising and don't get me wrong. I gave it a chance and practiced... practiced so I'm hitting all the right buttons. It's a joke. I created this account because I kept giving it a chance but it's still just crap. Do not purchase this game until they fix this.
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Constantly crashing, I'm about 18 seasons in 15, went about 7 seasons in 16 and crashes. Whether EA or Madden but waste of money, people that make the game only cares about the money and fixing issues, need to fire everyone and quit making Madden completely. GAME SUCKS.
I'm not sure about the versions of Madden between 2011 & 2016 but I do know for sure without a doubt that the Madden16 version took out one of the best features of the game and that is 1P VS CPU for a full season. Why would you remove this from the game? Not everybody has online capabilities and even if we do who says we want to play full seasons that way? Myself and others feel we've been robbed, we've paid $70 plus and got screwed on the options. You have destroyed a perfectly good time and a lot of fun. Change it back to the way it used to be or at least keep what you have now and bring the full season against the CPU back.
I hate to have to write this because I love playing this game but do yourself a favor and save a bunch of Frustration and don't even download this game!!! I play this game with my son and we really like playing it because it's fun to collect The best team!!! But the system crashes all the time and if you're in the middle of playing it, you lose whatever you were playing! This is super frustrating when you're trying to save up for a player and you keep losing fans!! Like that isn't bad enough but I have lost the majority of my coins on numerous occasions which is the main currency, so it's basically like losing your life savings on a bunch of times!!!
The worst part is I contacted EA Sports multiple times about it and they basically called me a liar!! Like I'm going to waste my precious time to make up some ** like this!!! I have better things to do than to lie to a bunch of nerds!!! It speaks volumes as to how this company is run!! I own and run a company too and I would never call a customer a liar. If a customer takes the time to tell you that there is a problem, you need to listen especially when it has been happening for so long and to so many people (just look at your message boards)!
This is why E.A sports has such a bad reputation!!! They are too worried about putting just anything out so they can make money than taking their time to put out an actual good product!!!! Just remember EA Sports if it wasn't for us paying customers you wouldn't have a company so I suggest you start listening to your fan base, otherwise well you know what they say, the bigger you are the harder you fall!! I can't wait for another company to come along!!!
Just to put into perspective how horrible this company is, I literally created an account here just to give them a ** review. I have officially vowed to never purchase another game as long as it has been stained with the diseased rot that is the EA Sports logo. Fans and consumers alike have been ignored time and time again just, so this greedy company can bathe in the profit raked in from their sports licenses. EA Sports has ruined the idea of playing football or soccer in video game format for me. Those are the only two that I've played, but I am almost positive that any other sports game created by this poisonous company is just as bad. The worst part is if it were just the sports games it would be ok, but it's everything. I am genuinely praying that EA goes bankrupt at some point in the future, so I can finally play a god damn game a football without wanting to literally light the game on fire when I turn it off.
I have been playing Madden games for 15 years now. Prior I played NFL GameDay on PS1, NFL 2K on Dreamcast, and OLD Madden on Genesis/SNES. Since the PS2 Madden first arrived, it has been broken. I gave EA a pass on the first few years as they added more realism and good features. Not to mention that I could always go to GameDay or 2K. Eventually a point was reached (2004) where I could no longer ignore the FREEZING of the game. New features had become more gimmicky and EA was given more than enough time to fix the problem. Now it's 2016. I took a few years off of new Madden's and continued to play Madden 13(12) on my Vita for the convenience of it. Of course this version was totally unplayable upon release but I digress.
I decided to purchase a new copy (Madden16) for my PS3 and what do you know? It FREEZES on loading screens, home screen. I was shocked that I didn't get frostbite from touching the game disc! This franchise has been nearly unplayable for far too long now. I looked up fixes and found people dealing with the same thing in Madden 11, 12, 13, 25, 15, 16, 17. These issues are totally EA as it doesn't matter what console you own or what generation for that matter. I stopped buying for a reason. Now I remember why. The only Madden that EA outsourced was Madden "13" on the Vita. It's the only version (after the update) that doesn't freeze at all. Coincidence?
I have been buying FIFA for almost 20 years now and in my opinion this FIFA 17 is by far the worst one they have ever made. There is no defense as far as headers go, the gameplay is too slow, the glitches are awful and whoever is creating the gameplay obviously has never actually played soccer before because it is extremely unrealistic. You would think after all these years they could get it right but they obviously are too lazy to put the real work in for change. I am giving it a 1 star because the only things they changed from last year was not for the better but only made to game worse. It was much better even in 2015 and I would take that game over this trash any day. I want my money back for this game, but I doubt EA Sports will even do that. I honestly will never recommend or buy another EA Sports game ever again especially FIFA games.
For ** sake people it's your lot that keeps this pile of ** franchise going. They haven't made an honest FIFA since 98, too many buttons, glitches in the players, no tackling prowess, no passing or shooting accuracy. I went to FIFA 15 thinking they would sort all this ** franchise, all it is is predictive footballing, passes going to the wrong player, can't tackle worth a damn, totally biased toward the computer team, the AI is non existent, fed up of losing games but controlling the games because the glitches in players when they go in for tackles. There's 1 new thing I noticed on 15, you have the ball, you move forward and as you press r1 and triangle for a lobbed through ball, the player stops and lets the ball slightly move forward but the player stays where he is, so he loses the ball, glitch, glitch, glitch, on all your players.
The change player on manual is **, most of the time it changes to the wrong player, over biasness toward the computer team from the ref. The amount of free kick, penalties he does my team for but their team can hack me down from anywhere, even behind, and no free kick. Please EA you can't write AI for the computer team so you handicap my team to make it not even equal. Before you go into the match, your madden is just as **. Do me a favour and bin this franchise ** once and for all. I hope this gets sent to you cause you clearly can't make a non predictive football sim to save your ** lives. 90% gameplay what a load of **, minus 100% gameplay. I don't buy your game cause it looks good, I buy it in the hope that you will fix this ** franchise or just ** bin it. Pro Evo is ** too! But at least you can tackle on that game.
Any other gamemaker please make an honest football sim and not this predictive crap. We've been spoon fed since FIFA 2000. EA if you're gonna keep making football sims, give us a PlayStation 3 re-make of the brilliant FIFA 98. The computer doesn't beat me with talent. No it ** up my gameplay, and handicaps my team. Not fair predictive **, to watch when you lose 1-0 so many times, and when you looks at the read up of the game you've had 12 shots, 8 on target, the computer has 1- shot, 1 on target, or 3-shot 2 on target. Doesn't add up.
Please, please, people do like I have done after buying this last piece of ** from EA cheats. I don't buy this ** anymore and I will do my utmost to put all my friends off this cheating predictive footballing ** franchise. The players even slower than the computers, but out of it all the tackling is total rubbish. So my rating of the whole franchise since 2000 is don't just bin it, get all copies of all years from 2000 on and have a big ** bonfire. No wonder I heard you delete all bad reviews of your crap so that people will keep buying this **!!!
Recently bought UFC 2 on Xbox One on sale for £35, and in all honesty it was £35 too much. As someone who played and fairly enjoyed the original EA Sports UFC game, I was particularly looking forward to getting the latest installment, but I was let down in every regard. Taking away the fact I paid nearly full price for a game that is essentially a carbon copy of its predecessor with a slight graphics update and a few new fighters. The main issue I have with this game is its habit of cheating the player. You can dominate your opponent bell to bell for 5 rounds and you'll still lose to the judges stupefying scorecards. I enjoy challenging games, but when you not only overcome the challenge but you do it flawlessly, and then the game turns round and goes, "Nope. You still lose.", what enjoyment can be found in that?!
Fighter's overall attributes don't mean anything either, as you can outrank an A.I. controlled opponent by 5-10 points and yet they'll flatten you out in the first round, even on the easiest difficulty setting! Call me daft, but I see that as not only blatantly cheating you out of a fun and enjoyable experience, but also blatantly cheating you out of your hard earned money that you used to purchase this game.
This isn't the first time EA Sport have pulled this is in a game, but it is by far their most overt, shameless and unabashed attempt to dump on their fans (casual or loyal) I have ever seen, and I for one will boycotting all future EA games. They just don't care. They need to buck up their ideas and understand we don't need them, they need us. Furthermore they owe it to every single person who pays money for their product to ensure that the product is both entertaining and satisfying, but at the very least free of biased game play. Otherwise it's not a game, it just an expensive paperweight.
EA Sports **!! The biggest problem is EA Sports makes too much money from ** licenses to care about the products they force on the public. They rob the world of millions every year.
I've played FIFA all my life and I'm fed up at this point. The game is so inconsistent. I've tried and tried to just forget it and move past it but honestly it's **. Why is my goalie sliding on his butt moving his arms out of the way when it's right to him. And if I have a guy with 90 control how is he so sloppy with the ball. Don't forget the new no touch dribbling works 1 out 100 times if you're lucky. Also their CPUs pick up on patterns but yours will just jog around having a great time doing nothing. If it's the final 10 mins in a game and you're down 1-0 you're telling me if I have 4 guys around the guy with a ball they wouldn't be all out pressuring him. And if you lose the ball or take a bad touch your guy is frozen or stumbles. In real life you can move after a bad touch. There is so much wrong with the game.
If you're going to make a game where you beat Chelsea 5-0 and lose to Aston Villa 2-0 how is that possible. The game is so inconsistent and it's unrealistic. Why are the formations you can choose so weird too. I don't want all my players 30 yards away from each other. And there is no movement from your CPUs. Their team picks up on patterns and if I have Bale just because he's dribbling that doesn't mean Fazio is faster than him who has a speed rating in the 30's. It's a joke. How come their goalie can save an upper 90 shot and mine can't even jump up and grab a ball that was cleared into the air. Also if I have Marcos Rojo and they have Benteke and there is a cross how is Benteke just 1 foot over him pushing him out of the way getting in front and power heading it right to De Gea who of course missed it because the game is fixed. The game completely messes with your team. It's like if you're gonna be bad at least be consistent.
I see so much movement one game and none the next. And you're telling me that Rojo can't go up for a header or get in the way so it's not a goal and force him into a bad header. Also refs suck. If I'm getting my jersey pulled and hacked and unfair tackles and I slide and get the ball how is mine a foul and theirs isn't. Plus you're saying Neymar can't outrun a slow outside back and what's funny is that they know what you're gonna do. They basically know I'm gonna cut inside and then of course it's an automatic goal on a counter attack cross. I want it to seem like I'm playing a real person not a computer. If I have Neymar Depay and Rooney up top how come neither one of them can ** dribble score or cross it. It's an absolute joke. EA is a joke. I hate to say it but I might switch to PES because I want to play the same that I love and I want a good game.
Stop saying you have all new mechanics and a brand new updated changed game. It's the same ** game with new updates to ratings. Messi is not a 96. He cuts, he's fast and he shoots. Nothing more. Plus skill moves like rolling the ball and stuff like that shouldn't take me to switch my hand position just so I can't hold L2 and use the right stick when it doesn't even do the right move that I want it to do. It's a joke and I'm done. EA I'm done. Also 2k16 sucks. If a guy blocks me do you see people in real life freeze dribble the ball 5 times and then get back up? No you don't because that doesn't happen. Be realistic and consistent or stop making ** shot games. It's a joke and so is your company. NHL they pass behind the goal and pass to the front and goal all because my CPUs can't adjust and do something useful.
You suck EA. You can kiss my **. Make your game realistic and consistent. Even if it's consistently bad at least I know what I'm buying. If you make a game where Ronaldo can make a pass then but can't do it later when it's a short drop pass then goodbye. You make my team so good in one game and then ** suck in the next because you control the CPUs in the background. Also if a ball is in the air why is the guy farthest away running in to go get the header. There's a ** guy right below. Just let him go up and get it. It's a complete joke and I'm done with your ** EA. I'm done and so are others.
I've been playing Madden games for many years now. And I've had a hard time building my team so I purchase packs and get nothing but garbage. Packs full of people that are not worth anything! If I'm paying 60 dollars for the game and spend additional money on packs at least have the respect to give people that are spending their hard earned dollar decent players. It seems to me if you don't have a youtube page with over 2K likes you don't get nothing. I watch people youtube videos and they pull 90s players out of every pack. This game is totally unfair... That's why this will be the last EA game that I own. I'm not the only one that feels this way either. All my other friends feel the same!!!
Madden 16 is awful. I spent a lot of time and I mean a lot of time doing the challenges in Madden Ultimate Team. It never ends and you don't get an edge when going into head to head, it's actually the opposite which makes zero sense. Everything they give you is one lunch bag let down after another. If you wanna get anything don't expect to find it in a pack of any kind and when you do unlock something such as a 99 over Marshawn Lynch well lets just say he's ** garbage and a 99 overall doesn't mean a whole lot. This is highway robbery. I am boycotting all EA games after my coins are liquidated. I am very disappointed in this game, I was a long time fan but now if you gave me a loaded gun and put the makers of this game in front of me not only would I pull the trigger I would piss and ** on their dead bodies. Hope that sums it up enough for ya. ** YOU EA.
Madden series is garbage after it hit 12. Lol. ** connected franchise/careers mode took over for four straight years. The old ESPN NFL 2k4 was better. Plus the lack of sports games on Wii U. People are dumb of buying EA Sports Madden series. I lost faith in Madden after 13, 25,15 and 16. Madden 17 doesn't need to happen because it's a piece of **. Scenes of connected ** mode. Rejects of damn EA SPORTS. Really stupid video game. Sony could do better than that. Thought on NFL GameDay 03 on PS2 they made in the past. Lol.
Never buy a EA product. A once great dynasty and franchise has whittled down to nothing. They care not for their customers or the product they are selling. If you want a great EA game purchase Madden 2005. That's the last time they truly cared about their products. Ultimately buying a modern version of the game would be a subpar polished version of 2005 game without them forcing you to purchase extra to have a somewhat decent gaming experience. They are truly the worst company in America. That is not a exaggeration. The management does not care about the customer. If you have a problem with the company they will not help you. Don't waste your time calling them. Just report them to a consumer report.
This is why monopolies are BAD FOR THE CONSUMER. Since EA has bought the exclusive rights to the NFL/NHL, these games have been subpar at best and downright BETA at worst. It's clear that they do NOT spend much money on programming and instead sink money into marketing and promotion. Their customer support is condescending. Game play is usually clunky. They never add more than one feature to any game per year.
I did not buy Madden 16 (it was given to me) and I would like to give it back. Overly complicated game play made so to distract you from obvious game script errors and subpar AI on the human team. Same with NHL. The game often plays like old 80's electronic football except with hockey players. Many times it's as if your teammates don't even know what sport they play. Other times you can't select the player that is closest to the play. Still more times it feels like passing is using a 4 direction D-pad. They don't care, they don't even try, and it's criminal how much money they steal every year. I honestly wish there were a way to sue them for this.
Why does Julio Jones drop the ball every time I throw to him? This game is garbage... I thought the pro bowlers catch the ball and the scrubs drop it. Catch in traffic is a complete joke, never buying another Madden game again. I hope 2K takes over and player ratings matter, this is complete **. EA Sports ** sucks.
EA Sports online multiplayer games and lobbies are just chock full of people hacking and manipulating the games. This is something that seems largely overlooked as EA Sports only cares about their bottom line, the dollar.
On Friday 1/15/16 I attempted to buy Madden 16 points to purchase packs. The message "no point offers available" continued to appear. I then logged into The Playstation store and purchased points from there, however the points were never credited to my account. I searched the internet for the issue to see if there was another step and found others with the issue that said to wait 24 hours. I waited 48+ before contacting EA. Your only option is to live chat or email. I decided to chat. I waited 45 minutes to get someone. I was then told to use a link that was broken. After explaining the link didn't work, they sent me another link that then disconnected me.
I went back thru the process to live chat and this time waited over an hour before getting an advisor. I was told I needed to submit screenshots of 3 things, which I did. The person spoke terrible English and told me that I had cropped the images, which I hadn't. I did a print screen and pasted them into word. The transaction in question was right at the top. After submitting screenshots in paint instead I was told that my case could not be fixed because the submissions were invalid. I did exactly what they told me to do, but she or he couldn't tell me exactly what to do because they didn't understand what I was saying. They then said, "Let us know if there is anything else we can help you with." Umm you didn't fix anything.
I then decided to go the email route in which I attached all the necessary information. When they responded they said (in poor english) that they understood that I had lost coins and never received my player. NOT WHAT MY PROBLEM WAS! They then proceeded to tell me that due to the level of work needed to investigate I risked losing my account if they found it to be fraudulent. Considering my user name and the information about my case was inaccurate, I had zero faith in pursuing the matter as I may lose the hundreds of dollars I had put into the game over their incompetence. I guess it's ok for them to take your money, not give you what you paid for and then treat you like crap and waste your time when you try to get it.
EA Sports y'all is some cheating ass **. Stop GAME HACKING. And to make it even more worse they is actually showing me they are in my game. Minding my own damn business. Not ** with no one. I should have the goddamn right to relax and play my game that I paid for with my hard-earned money. STOP GAME HACKING EA SPORTS. ** and oh yeah you still a **.
My entire PS3 is wiped out. I can't log in into my account. I'm playing Fifa 14. I can't log in to EA sports account and I can't even see the screen while I'm playing. It sucks, EA sports are the worst. Any game you play sucks. And I think they are hackers sending malware into my PlayStation system. Guys beware.
My new copy of Madden 16 (PS4) is freezing at every loading screen. When I can get into a game, I have a great time, but the freezing issues (at loading screens) are really damaging my experience with this game. I also do not like how long it takes to get past the title screen (had a freeze there as well). Please fix the loading times and the freezing issues and this game will be great. I don't like waiting 10+ minutes to start the game up, restart it and try again...and the same thing happen. After reading some other reviews about EA here, I can assume, that I won't get a straight response from them. I even have the latest add-ons as well. Still freezes.
There was Black Friday promo out and it was 9:58. I was putting the tickets in for Mean Joe Green. A minute passed it was about 30 seconds left. I put the tickets in and it said network timeout went back in and the set was gone and so were my ** tickets all 87 blitz tickets. They never gave me my ** tickets back. ** you EA stupid bastards. Give my tickets back.
I bought Madden 16 for PlayStation 3 and I am upgrading systems to PlayStation 4 and also bought Madden 16. I have spent a lot of money on Madden ultimate team packs and they will not let me transfer my items over, same game newer system. I feel I have paid for them I should be able to carry them over being that it is the same game and same network.
WTF. All the $ these fools have made off committed gamers they could fix this server BS. From freezing loading screens to unavailable servers daily and at all times of the day it's a pain in the A, Madden 16 will be the last EA game I invest in, hell I may even sell my ps4 and never look back at this point. TY for helping me be rid of my last real vice in life.
Without any confirmation via email or phone, an unknown persons was able to access and change the email corresponding to my account. There is no functioning US customer support phone number and the only way to contact live support is to be logged in to your account. Having my account stolen and living in the US, I am left with no means to contact EA. I have no account to log into live chat with and no number to call. Email response was speedy but unhelpful. I was told to call the UK or log in for live chat which I had explained I could not do. Thanks EA. First you slowly destroy all your franchises by making them hand holder games and now, you can't even protect your customers?
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