Dell Laptops Reviews

Dell has the absolute worst customer service! Ordered a $1500 laptop and it was subpar at best. Contacted Dell to return the laptop and had to deal with India and their insistence on charging a 15% restocking fee! Unfortunately this was not my first Dell purchase but it will be the last!! Never again!!

My G7 17 has been a strong gaming laptop at the price, but I would never buy it again nor any other Dell product. Fans, drives, keyboard, all have broken over a few years of normal use. Dell uses chips in its power cords that make them highly prone to stop working for either hardware or software reasons in a way and at a rate that there is no parallel in laptops. I think these are some of the worst computers on the market and cannot recommend strongly enough going with another brand. This is the least reliable computer I’ve ever owned.

Dell XPS is one of the worst computers I’ve ever had the displeasure of having to pay for. Works just fine until the warranty runs out after a year. Now, bluescreens, overheating, random bugs. Garbage.

I've had numerous laptops during my writing career but this one is terrible. The key labels are all chipping away, the cursor doesn't work a lot of the time and the touchpad clicks and doesn't work at times. I will never buy another Dell product.

I have ordered several items over the past couple of years. Each time I had customer service help with ordering and paying for order. They were always eager to help. They made sure I had exactly what I needed and offered insurance coverages for items.

Purchased this laptop in January 2022. Touchpad stopped working properly within a couple months. Service tech came twice to repair, but neither repair fixed the problem, which made the computer unusable without a mouse - I assume, but I don't have a mouse, as I was relying on using my laptop as it's meant to be used. I returned the product for repair and they rebuilt much of the computer. I opted to buy another year's warranty, because I didn't trust the repair, even though it seemed to be working properly.

Today is July 26, 2023. In early March 2023, I began battling with Dell to repair, and ultimately replace my $3100, less than 2 year old, Alienware laptop for which I also bought a 4 year service contract. Since May 19, 2021, when I bought this machine, it has been repaired, rebuilt, and replaced multiple times. In regard to the current issue, that began in March 2023, I have spoken to Dell Technical Support, Dell Premium Support, and Dell Advanced Support over and over again and have been promised many solutions, only to be lied to over and over again.

Ordered a laptop for delivery to a military base. Even after assuring me that the order would be sent via USPS, it was sent via Fedex. It was returned to sender (Fedex does not deliver to APO addresses). Dell did not bother to contact me to tell me the computer had returned to them. Dell offered to send out another laptop, but could not provide a tracking number. After 10 weeks, I tried to follow up with them. The website directs you away from any contact number or e-mail address. The robo-receptionist hangs up on you or connects you to closed offices. Finally got through to a call center in India or Pakistan by faking a computer problem, and the good people there transferred me to a competent agent. They offered to send out another replacement. It's been 90 days since my initial order. I still do not have my $1,300 laptop.

Have purchased Dells for 35 years. Finally need to use service contracts that I have paid thousands for over the years. They set up a meeting time/place for tech to arrive and I stayed home for the day. Tech no show. Called at end of day and said they need to show tomorrow - agreed on 1130am. No show. Called to reschedule and I said no thanks. They said they could come now but forgot parts. Called dell and told them I needed a different tech. Battery not charging, they sent battery, no instructions, no comm, no call. I researched and installed myself, no fix. They sent battery charge cord, no fix.

I paid $4000 for this Alienware laptop. The latest Windows update has bricked the onboard keyboard. If bought a Chromebook, I might expect this to happen. I don't expect this to happen to a high-end laptop. That's why I pay the money for this machine. I also paid for support. The support that I got is no more than I can do for myself. Don't buy Alienware. It's not what it used to be.

Received a quote on Thursday by email and tried to place order next day on Friday. Was told the quote expired and the new price is an extra $300.00!!...Their voice mail system makes the customer jump through endless hoops to connect with a rep. Doing business with them is a real stressor!

The Inspiron 14-5425 looks good. They have such terrible software problems with their Internet connectivity app. It keeps failing. We went to another computer, downloaded the app onto a flash drive, installed it on the laptop and it worked for about five minutes. It took hours to do this and hours of waiting for a call back. This is stupid. It is less than one week old and I am sending it back today. Seems like the company is falling apart.

I ordered a laptop. They charged my card. It went out for shipping. They called it back to their warehouse. They kept my money. They will not respond to any of my inquiries. And I had to go to American Express and file a complaint. These are not people. These are machines and they do not care.

Brand new laptop having software issue. Several Calls to customer support, hours of my time, no callbacks when instructed they would call back. Finally spoke to someone who instructed me that they cannot help with the software they installed on the laptop but would transfer me to their software department where I could PAY someone to try to fix the issue. Stay away from Dell. Selling Inadequate devices with no backup.

Ordered a $6,000 laptop from Dell Premier - after two months of being told that the laptop was "delayed due toa minor part shortage but will DEFINITELY be arriving", Dell cancelled the order. This was for resale. I had to tell my client that the laptop would not be coming after waiting for two months. I reached out to dell and they refused to make it right, claiming that the laptop went EOL and that isn't their fault, they quoted a replacement that was a lower quality laptop AND asked for $600 MORE than what was originally paid. This is not the first time Dell has kept EOL items up for purchase on the website, you can’t sell something that is not actually available then take two months to tell the customer that. Take your EOL items down from your site. And if you won't do that, then you need to take responsibility for your mistakes and not pin this on the consumer just to make a few extra bucks.

I bought a Dell Inspiron 2 in 1 FHD laptop, 16 inch, brand new. Initially got a quote from Dell that included the laptop, McAfee protection, Office Home and Student 2021 & their really expensive customer service. By the time I got back to them, prices had increased. Fair enough, so I didn't buy. Then the same sales rep. from - contact center India, called me back telling me they will sell me the computer on the previous quote. I was happy, but I was kind of suspicious, but he assured me all is okay. In the invoice, I got from them after the purchase, the Home and Office was listed as installed, but no price was mentioned. The sales rep I talked to who had given the quote, did not send the price breakdown, just the total amount with this Office version included as well.

I bought the computer last year and realized that I could not use it until the docking station arrived. The equipment was purchased in September and it took 3 months to receive all the components (computer arrived late Sept, monitors arrived early Nov, docking station not until late Nov/early Dec). The battery sent with the computer did not fit any port on the computer itself. I was so disgusted I put the computer away intending to return it. Now the warranty expired and I am finally using it. I called to explain the situation to customer service. I want to renew the warranty but have the one year go until late November when I could charge up the computer. I talked to six people and kept getting bounced around between technical, sales, customer care, and warranty. Wrote on their online contact box and still no contact. I have been a Dell customer for the last 20 years, but this is probably the last computer I buy from this company.

I trying to call Dell client service from yesterday. There are 7 people spoken and there is no solutions till now. And there is no proper responses from their. Is that the a corporate? It's very irritate me to the core.

I sent my laptop into Dell less than a year after I bought it. It wouldn't turn on. They sent it back after the warranty had expired. It still wouldn't turn on. Now, 90 days later, they refuse to fix it. They refuse to give me a phone number in the United States. This company is trash and its products are trash. Hey, Dell! Give me a call sometime - from your US department and not from India. I'd love to tell you how I will NEVER EVER buy another computer from your trash company ever again. #MadeinIndia #DellSucks #DellMakesIndiaGreatAgain.

For two days, I have tried to purchase an Alienware laptop, and a Netgear router for my daughter as a reward she earned. I have not been lied to misled and disrespected as much as I was by Dowell in the past 12 hours of dealing with them. They charged my Visa debit card for $2756.04, and then they charged my MasterCard for $2756.04. They deny that they charged my debit card even though I bank official phone them provided them with the transaction number provided them with a picture of the fee. But because she wanted an Alienware I persisted and did order one with the full knowledge that it had to be here before the 21st, I was promised confirmed that it would be.

Friends, please please please do not buy Dell Alienware Laptop. In my laptop it's throwing blue screen error 2-3 times in a day. Once it throw error it automatically restart and you lose all your work because of sudden restart. I approached Dell Support Centre but no one is able to solve this issue. All the time they are giving different tips but they can not solve the issue. As you know these laptops are costly so do not waste your money. They are making fool you. They know very well that their hardware parts, Graphics, Memory, Processor and its Drivers are not match perfectly. So they are not able to solve the problems. Don't be fool.

It was gift for my son. I was very surprised that the order was canceled. Nobody informed me about that on email, or messages. Despite the fact that the order was canceled, I don't have any money back on my bank account. Nobody called me and ask if I wanted to change my order or offer any other product. Very russian style of business, I didn't I expect such of behavior from a respected company.

When reviewing Dell warn readers of their abysmal lack of customer service. I ordered a laptop and wireless mouse on July 4th directly from Dell with estimated delivery by 7/27; received the mouse within a week got email laptop shipped early with 7/17 estimated delivery. After several calls and “case specialist” assigned got an email that the laptop was returned and they issued a refund. I never received the laptop and sent email requesting prepaid return and full refund of the mouse. No reply called and was told it was over 30 days so it couldn’t be returned.

Take the value they offer you, then times that by 65% and that is the actual value you'll get. I'm sure they will resell it for 200% markup. There is absolutely nothing you can do about it, at least Amazon will send the product back.

I am writing a honest review of DELL LATITUDE experience. I own a DELL LATITUDE LAPTOP provided by my company for less than 1 year. Suddenly I am seeing flickering of screen sometimes (This is not such a bad thing to happen). One day hard disk is not recognized by BIOS and laptop does not boot. (What will be your experience when Apple Mac goes blank?) After calling customer care and a number of calls technician comes after one week and opens the back case and tightens the SATA cable and hard disk starts working. (Does this happen often on MAC?)

I have had my most recent Dell workstation for 6 years, and pretty much every single year this laptop has had a hardware failure. Luckily I had the extended warranty, but at this point the warranty is up and now I do not have a laptop because I cannot afford these continuous repairs. This laptop was not cheap either, and it has experienced logic board, battery, hinge, hard drive, and other failures. This laptop lived on my desk; it was never dropped and nothing was ever spilled on it. Customer service just kept sending me from person to person for hours refusing to help me. Super frustrated, Dell computers used to be highly reliable (at least for me) but for the past several years it has been nothing but issues. Based on my experience with this laptop, I cannot and do not recommend any dell products until they decide to provide hardware that does not fail extremely frequently.

Dell has designed some extremely poor laptops recently and unfortunately I purchased one and am now regretting ever buying a Dell product. The hardware that keeps the laptop together i.e. the hinges are complete junk and break within a few months. The hinges are screwed into the plastic housing which is a terrible design, so normal use will cause them to break and separate. I now have an unusable laptop and It's going to take them 5 weeks to get a replacement hinge (what a joke). I am unable to return the computer if it exceeds 30 days of ownership, That's the worst warranty I have ever heard of. I would highly suggest looking at other manufacturers when purchasing a laptop. Personally will never buy a dell product again.

Dell used to be a great brand. I had Dell laptops before and repurchased them. Sadly the brand is no longer the quality it was and the customer service is no existence. I have had dozens of customer care reps hang up on me or transfer me while I was in the middle of speaking. They have put me on hold never to come back. Dell is no longer the great company it was - DONT BUY A DELL. I will never buy a Dell again.

I've been using Dell laptops for year, but this piece of junk has soured me on the company forever. For the past ~6 months the laptop freezes. I used to be able to use a USB mouse to regain control, now that doesn't work either. The only thing I can do is force a reboot which, most of the time, gets it running again. I've spent hours on the phone with Dell since I have premium support. All that means is that you can get a polite person somewhere on the other side of the world say nice things to you about how sorry he/she is about what you are going through. Nothing gets fixed, though.

Had Dell Laptops for years. "NEVER AGAIN". Never delt with such a terrible company. First they sold me a laptop they knew it had issues with hinges. 3 months after purchase hinge broke and also damaged the screen. Contacted Dell and after 2 days of calling and several transfers, they said they would cover hinge but not screen, which hinge broke. Finally was told they would cover hinge so I sent laptop for repair. Now it took 2 weeks just to get text stating part not available. Back to calling and transfers. Finally get text stating part is in. Week later get another text stating part not in until Aug (sent for repairs in May).