Dell Laptops

I paid $4000 for this Alienware laptop. The latest Windows update has bricked the onboard keyboard. If bought a Chromebook, I might expect this to happen. I don't expect this to happen to a high-end laptop. That's why I pay the money for this machine. I also paid for support. The support that I got is no more than I can do for myself. Don't buy Alienware. It's not what it used to be.

Received a quote on Thursday by email and tried to place order next day on Friday. Was told the quote expired and the new price is an extra $300.00!!...Their voice mail system makes the customer jump through endless hoops to connect with a rep. Doing business with them is a real stressor!

The Inspiron 14-5425 looks good. They have such terrible software problems with their Internet connectivity app. It keeps failing. We went to another computer, downloaded the app onto a flash drive, installed it on the laptop and it worked for about five minutes. It took hours to do this and hours of waiting for a call back. This is stupid. It is less than one week old and I am sending it back today. Seems like the company is falling apart.

I bought one laptop last year. In Dec or Jan 2023, it developed snags like going to sleep automatically even when it was set to "Never go to sleep". While laptop was still under warranty I requested for an engineer's visit and they tried to resolve the issue on WhatsApp chat only and took more than a month (they are still figuring out the main issue on WhatsApp only ;-) ) and it resulted in warranty period expiry. When confronted they don't want to listen our issue and are not ready to send an engineer to visit my place!! They asked me to try different steps and diagnostic tests which never helped. This is really frustrating... and I can now say that I am NEVER going to buy any Dell product in future and will ask my students as well not to buy any DELL products!! Very Very bad product and very very bad customer support!!

I ordered a laptop. They charged my card. It went out for shipping. They called it back to their warehouse. They kept my money. They will not respond to any of my inquiries. And I had to go to American Express and file a complaint. These are not people. These are machines and they do not care.

Brand new laptop having software issue. Several Calls to customer support, hours of my time, no callbacks when instructed they would call back. Finally spoke to someone who instructed me that they cannot help with the software they installed on the laptop but would transfer me to their software department where I could PAY someone to try to fix the issue. Stay away from Dell. Selling Inadequate devices with no backup.

Ordered a $6,000 laptop from Dell Premier - after two months of being told that the laptop was "delayed due toa minor part shortage but will DEFINITELY be arriving", Dell cancelled the order. This was for resale. I had to tell my client that the laptop would not be coming after waiting for two months. I reached out to dell and they refused to make it right, claiming that the laptop went EOL and that isn't their fault, they quoted a replacement that was a lower quality laptop AND asked for $600 MORE than what was originally paid. This is not the first time Dell has kept EOL items up for purchase on the website, you can’t sell something that is not actually available then take two months to tell the customer that. Take your EOL items down from your site. And if you won't do that, then you need to take responsibility for your mistakes and not pin this on the consumer just to make a few extra bucks.

I bought a Dell Inspiron 2 in 1 FHD laptop, 16 inch, brand new. Initially got a quote from Dell that included the laptop, McAfee protection, Office Home and Student 2021 & their really expensive customer service. By the time I got back to them, prices had increased. Fair enough, so I didn't buy. Then the same sales rep. from - contact center India, called me back telling me they will sell me the computer on the previous quote. I was happy, but I was kind of suspicious, but he assured me all is okay. In the invoice, I got from them after the purchase, the Home and Office was listed as installed, but no price was mentioned. The sales rep I talked to who had given the quote, did not send the price breakdown, just the total amount with this Office version included as well.

I have purchased Dell laptop that too for 60k and it's completely waste of money. Laptop is heating too many time and that too from different parts, sometime adapter is heating, sometime center part of keyboard, left side, right side of keyboard heating too much. Please don't buy Vostro 3510 from Dell. Even bezel is also come out sometime their mechanical design is also not qualitative..

Bought a laptop and it was defective. Dell sent me replacement twice and all had the same defects. Wasted almost 2 months trying to get this replacement and lost over $800 for taking days off from work for Dell to come collect the laptops. All calls are diverted to India and they don't care about our time spent and the losses we have. The customer support supervisor at Dell (Thomas ** from Bangalore Dell office) was very rude and wanted me to go to Consumer court or take it legally. Dell has the worst customer service. They are not worried about customers. A huge loss for me after being a loyal customer to Dell for 22 years.