Dell Desktops Reviews

On August 4th, 2023 I ordered a brand new Aurora R16 Alienware PC. I was very excited as my current Alienware PC is getting a little long in the tooth. I have purchased several Dell desktops and a Dell laptop and have been very pleased with the operation and durability of those systems. I did ask Dell customer to make sure the system was delivered on a weekend so I could sign for it and not have it sit in the sun for too long. I am self-employed, so I can't stay home from work for things like this. It is on average 108 degrees right now in Texas where I live.

Buyer Beware! Negative (Less than Zero) Rating due to Poor Order Logistics and Worst Customer Service Ever Experienced. Ordered two APC UPS Systems from Dell on 03/05/2023. Ten days later FedEx Tracking reflected UPS Systems had not left origin facility while Dell's system reflected they had shipped. After repeated attempts to speak with someone at Dell unsuccessfully, I was finally able to talk to a Dell Small Business Representative. Upon reviewing my order, the Dell Representative could not provide any specifics about the order status, whether products had shipped or an ETA of shipment arriving.

Bought the PC, spent 4 months trying to fix the constant crashes, they offered another PC with the same exact issue, and now they won't fix it cause they prolonged the issue. It's outside of warranty. Now I have a $2500 paperweight. GG DELL.

My mildly disabled son saved for almost a year to purchase a gaming computer. He spent months researching and finally purchase a DELL for $3000.00 - pretty much his entire savings account. Four weeks after his 12 month warranty, the piece of junk is dead. He has spent days troubleshooting with no luck. He contacted Dell and they are absolutely zero help and zero support. I told him NEVER to purchase from Dell again and to only purchase through reputable companies that give support and stand behind their products.

My laptop is less than a year old the os is corrupted. I told the tech this when he called to help me. After hours on the phone with him and moving all my info onto an extra hard drive he ask me to continue to work on trying to restore my laptop when I told him over and over it was corrupted and would not restore. He sent an email to do all the work by myself and told they no longer will take CPUs in house to fix them. Clearly this is what my laptop needed. I cannot fix this alone. I told him over and over and I have a none working laptop still today. I was told the ticket was closed.

I just ordered a Dell XPS17 laptop from their site on the web. I later noticed that automatically added a "ProSupport Technical Support 1 year" for $132.75 which I do not want/need. I phoned up their Order Support number and was told I cannot remove that extra charge. Customers should be aware that Dell is adding $132 to the advertised price of their laptops.

Please do not buy from this company! I purchased a $5OOO desktop and had nothing but issues with it. I purchased the computer to edit videos and it won’t even play the videos in Davinchi. It’s a horrible computer, the microphone input doesn’t work, it will only print one page then lose connection to the printer, it won’t play and show MP4 videos. And that’s the only format nowadays people use for video. Customer service is useless, they tell you pretty much it’s not their issue the computer doesn’t work, just will send prewritten responses and not answer any of your questions and then tell you that if you won’t any of their junk parts fixed you have to pay for since nothing is covered by the warranty. They are rude, will harass you for more money and useless. I’m disgusted by this company and the money I spend on a non working computer.

I have a history with Dell over many years and have been satisfied with their product and service. I just recently spend $2,000 for a new CPU and monitor. When I received the system, I found out that I could not connect the monitor to the CPU. The monitor has an HDMI cable and the CPU requires a Display Port 1.4 cable. This was never disclosed prior or during my ordering. I contacted Dell Sales and explained the problem. They wanted to sell me an adapter costing over $47. I explained that the cable should come with the system. You don't sell other cables that comes with the system. This of course went on deaf ears. I didn't bring up the fact that this expensive system comes with the cheapest keyboard and mouse and it's not even wireless. This $47 just costed Dell future sales from me. I need to replace my Karaoke Laptop and my Laptop I use in my work, but they won't come from Dell.

I should have listen to my family members when they said Dell is horrible. I bought a PC mid Nov. 2021. They sent me the shipping email but UPS said they never got the package. I waited for days and nothing. I contacted them, they had a special contacted me. The specialist could not figure out where it was and move my case to the logistic team. Then days later, he called me at 6:30 am woke me up to tell me they found the pc and will ship it out now. 6 days later! I told them while waiting I had to go out and bought a new pc. He went on how a great deal I got and I agreed but it was "lost" for days and not shipped like they claimed.

The Alienware keyboard is fine. Nice keys and backlighting. The order took an extremely long time but was promised a delivery date but it was changed 5 times for what appears a problem with the production of the keyboard. Dell was waiting for it to arrive by ship then I'd understand but even their lousy customer service couldn't give me an answer.