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I bought a Dell Inspiron three years ago. Complete disaster. Computer is as slow as a dial up from the 90's (and it's not a connection problem). I bought the Microsoft yearly renewal and had no problems for 2 years, then this year started receiving emails from Dell saying I needed to renew but no link or instructions on how to do so. WILL NEVER BUY DELL EVER AGAIN!! DON't BUY, stick with Apple. Would rate as a zero if possible.
Purchased a fully loaded Dell XPS8930 SE desktop from Dell.com. After some months the Solid State Drive fails and after spending considerable time with customer support am told that I have to send it in for repairs. Desktop comes back with paperwork showing that they had to replace the drive and the OS. Turn on the "serviced" desktop only to see issues with video card. Call Dell again and after remote-diagnostics am told that the Graphics Card has failed and needs replacement. I escalate the issue to Dell online customer support and am told that per policy they will send me a new graphics card and someone to fix it. I informed them that they have given me a faulty machine and that I don't want a desktop that keeps failing - please give me a replacement or refund but they refuse and say that they will "escalate" this issue further.
I told them that this is like getting a brand new car being told that first the engine has failed and then later the A/C has failed too but, "too bad--we will only service issues until your warranty lasts". Being thrown back and forth between customer service reps with no resolution. Worst experience ever. I'm now out over $1800 with a broken machine and being tossed around by Dell. No accountability or ownership of their product and since tech support is outsourced they could care less. Never again going to buy a Dell product and plan on sharing this horrible experience with everyone I know so they don't have to suffer the same way I have.
My desktop is LESS THAN ONE YEAR OLD and needed repairs after a power surge. I sent it to Dell and for a whole month they told me that some parts were on backorder (which doesn't make sense for a huge manufacturer who should have parts for a computer that is less than ONE year old). I finally got a tech support person to admit that the part they were waiting for was no longer available, and after a long chat conversation, that they were unable to fix my computer. Why was this like pulling teeth? I asked them to send it back to me and refund my money. They said I would get a call within 24 to 48 hours. I emailed sales to complain. Now they say my refund is being processed. No one will tell me if my computer is being mailed back to me. I am DONE buying Dell. They should have told me upfront that they would be unable to repair my computer, and had it returned to me right away, along with my refund.
Shame on Dell for horrible customer service. I bought a computer directly from Dell that right out of the box had a defective screen. After offering to replace it the replacement never came. Dell keeps blaming FedEx and always says, "Just give us 24-48 more hours." Well weeks later still no working computer and some random huge unmovable box shows up and Dell says no it didn’t. Still no computer.
Bought an 12/12/2016 a Dell XPS 8910, only have about a total of 15 hours on because it's always make changes and taking a real long time to boot up then I have to figure out when and how to get it back where I had it... I had had a DELL account for over 20 years and purchased over 15 different models, never will buy another.
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'Atrocious' is an understatement! We purchased a new desktop from Dell.com online. The robotic customer service reps (who never actually listen to you), switched us from one department to another... in our almost futile attempt to obtain a partial refund for the useless software addition that we decided to cancel. It took almost three hours speaking to eight different departments, and annoyingly incompetent personnel employed in their awful overseas call centers. The complete and utter disregard for its customer's concerns has become the mantra for Dell.. After a madly frustrating three hours, and supposedly speaking
to at least three different supervisors, we finally got the paltry sized refund we sought. Quite obviously, Michael Dell continues to neglect, with a glaring apathy, Dell's victimized customers. The computer is, as always, a good computer... Diametrically opposite is Dell's horrendous customer service departments.
Dell representatives who were part of the delay and refused to cancel an order they could not complete. 4/9: order placed and confirmed expedited delivery! 4/17: Called Eliah ** - Customer Care - called Customer care since the order was only processed after two weeks - Eliah Confirmed order would be completed on time and do not cancel - (note Cancellation period expired next day.)
4/22: Email from Dell - delivery would be another 2 weeks. 4/22: Called Customer Care - Mohammed ** - Said 3 parts were still on order, he would cancel my order after a made another order for the same equipment which would be delivered 4/23!!! 4/22: placed new order online next day shipment. 4/22 Called Customer Care Prashant ** to cancel original order, he proposed issuing a $90 credit if the order was not canceled. When I refused he said he could not cancel per Dell's policy.
4/22: Transferred to supervisor Arun ** - He said Dell would not cancel BUT they would ship the item eventually. At that time I should return the item to process a refund. IT APPEARS THAT DELL Delays cancellation so that they have use of your money during the time they charge your account and eventually process a refund. This could amount to a significant sum when you consider all of the eventual returns due to equipment they never had at the time of the order. Terrible way to do business!!!
DO NOT EVER EVER BUY A DELL unless you want to sit on the phone for hours on end talking to someone that doesn't care about THEIR problem. My less than one month old work computer crashed and Dell won't do anything to fix it. Their product is CRAP and their service is CRAP. If I could give them zero stars I would. I even hired a professional IT guy to come look at it and he said it's a lemon. However, Dell just whips their hand clean of it. They got their money and that's all they care about. They were rude on the phone, they kept me on hold for HOURS, and kept passing me around. Please please please do not buy from Dell online - you will regret it.
I bought this computer and used for 3 months before it broke down completely. But the worst was the Dell customer service which was dishonest and deceiving to protect them. It took me so many calls and emails just to ship the broken one to repair center. And it came back with repaired CPU, motherboard, and hard drive in a few weeks but this time the computer body was severely damaged and bent and front case was broken. I contacted the Dell customer service and took more than 10 days just sent back for the second repair because Dell insisted they can't give a refund. However, the Dell repair center called me in few days and told me they cannot repair and the damages are not covered by the warranty.
I had to call the Dell customer service and email multiple times to explain that it was Dell's fault and responsibility to repair. Finally, they offered to send me refurbished like or like to a better one. Of course, I rejected the offer and finally went to Dell's advanced resolution group who gave me the refund (btw which is taking 30 days and still haven't received). But they rejected my request to apologize and compensate all consequential damaged it has caused to my business. I used Dell all my life, but Dell's product and customer service were the worst and want to not recommend to everyone.
Dell computer are frustrating piece of garbage. I bought one about 10 months ago, problem after problem. I sure figure this out when about two weeks after my purchase, I got a call from Dell about buying an extended warranty. My answer was, "Why sure. I buy when the computer is new." The answer was that in case something goes wrong, I answer that I'm not interested, but they keep pushing. Needless to say, after a month the problem started. I call in, and they told me to reset it to the original way that was shipped. I have reset the computer more than 3 times and the problems keep coming back. Constantly crashing!
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