Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About Dell Desktops Reviews
Dell has desktops for general use, gaming, video editing, students, work and compact spaces. Some Dell desktops are priced at as little as $380, while others cost more than $2,500. Dell also sells laptops, monitors, PC accessories and servers. Users can narrow their search on Dell’s site by using parameters like processor type, memory capacity and storage drive type.
ConsumerAffairs has collected 183 reviews and 466 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,313,826 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 15, 2023
On August 4th, 2023 I ordered a brand new Aurora R16 Alienware PC. I was very excited as my current Alienware PC is getting a little long in the tooth. I have purchased several Dell desktops and a Dell laptop and have been very pleased with the operation and durability of those systems. I did ask Dell customer to make sure the system was delivered on a weekend so I could sign for it and not have it sit in the sun for too long. I am self-employed, so I can't stay home from work for things like this. It is on average 108 degrees right now in Texas where I live.
That request was ignored. My system shipped and was scheduled for delivery Wednesday, August 16th. I attempted to reroute my system to a FedEx Now location so I could pick it up and sign for it. FedEx said I had to make those arrangements through Dell. So I contacted Dell customer service and asked them to either reroute the PC to a FedEx Now location near my home or reschedule the delivery for the weekend when I could be home to sign for it. They said no. They were able to cancel the order and arrange for the system to be returned via FedEx. It was apparently easier for them to take the system back than it was for them to help me receive it. I went from happy customer to being accused of being a criminal by Dell. I'll never buy anything from them again.
Reviewed June 28, 2023
Buyer Beware! Negative (Less than Zero) Rating due to Poor Order Logistics and Worst Customer Service Ever Experienced. Ordered two APC UPS Systems from Dell on 03/05/2023. Ten days later FedEx Tracking reflected UPS Systems had not left origin facility while Dell's system reflected they had shipped. After repeated attempts to speak with someone at Dell unsuccessfully, I was finally able to talk to a Dell Small Business Representative. Upon reviewing my order, the Dell Representative could not provide any specifics about the order status, whether products had shipped or an ETA of shipment arriving.
At this point, I canceled the order at which time the Dell Representative assured me that the order had been cancelled and that I would see a credit to the credit card used at time of purchase within 5 to 7 days. After 10 days and repeated failed attempts to receive a response from the Dell Representative and anyone else at Dell Customer Service there was no credit to my account. Dell's Customer Service for all practical purposes appears not to exist as their telephone call routing process is designed to avoid the customer not correct problems. As a customer, I was left with no choice but to file a Complaint with my State Attorney General's Office.
After six weeks Dell finally acknowledged the complaint. The supposed special Customer Service Representative who was assigned to the case was lacking any real interpersonal or business skills and was very poor at providing any timely and effective information, but was very astute at wanting to close the case. Dell finally did issue a Credit Memo; however, as of today, 06/27/2023 I have yet to receive a credit to my account. At this point, I have disputed the charge with my Credit Card Issuing Bank. Fortunate for me the Issuing Bank provides good Customer Service and will correct the issue with my account.
After nearly 4 months Dell has still not corrected their mistakes. Dell can now deal with the State Attorney General’s Office and my Credit Issuing Bank and I can purchase my two APC UPS systems elsewhere from a vendor that can actually deliver. In a free enterprise market competition is healthy and consumers have a choice. In the future, I will be choosing a company other than Dell for my technology purchases. If you choose to do business with Dell, be sure to use a form of payment that can be disputed and file a complaint with your State Attorney General's office. Consumers do have protection and tools at their disposal when being treated unethically or illegally but must take the due diligence to resolve.
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed Feb. 22, 2023
Bought the PC, spent 4 months trying to fix the constant crashes, they offered another PC with the same exact issue, and now they won't fix it cause they prolonged the issue. It's outside of warranty. Now I have a $2500 paperweight. GG DELL.
Reviewed Nov. 17, 2022
My mildly disabled son saved for almost a year to purchase a gaming computer. He spent months researching and finally purchase a DELL for $3000.00 - pretty much his entire savings account. Four weeks after his 12 month warranty, the piece of junk is dead. He has spent days troubleshooting with no luck. He contacted Dell and they are absolutely zero help and zero support. I told him NEVER to purchase from Dell again and to only purchase through reputable companies that give support and stand behind their products.
Reviewed Oct. 5, 2022
My laptop is less than a year old the os is corrupted. I told the tech this when he called to help me. After hours on the phone with him and moving all my info onto an extra hard drive he ask me to continue to work on trying to restore my laptop when I told him over and over it was corrupted and would not restore. He sent an email to do all the work by myself and told they no longer will take CPUs in house to fix them. Clearly this is what my laptop needed. I cannot fix this alone. I told him over and over and I have a none working laptop still today. I was told the ticket was closed.
Reviewed Oct. 4, 2022
I just ordered a Dell XPS17 laptop from their site on the web. I later noticed that automatically added a "ProSupport Technical Support 1 year" for $132.75 which I do not want/need. I phoned up their Order Support number and was told I cannot remove that extra charge. Customers should be aware that Dell is adding $132 to the advertised price of their laptops.
Reviewed June 15, 2022
Please do not buy from this company! I purchased a $5OOO desktop and had nothing but issues with it. I purchased the computer to edit videos and it won’t even play the videos in Davinchi. It’s a horrible computer, the microphone input doesn’t work, it will only print one page then lose connection to the printer, it won’t play and show MP4 videos. And that’s the only format nowadays people use for video. Customer service is useless, they tell you pretty much it’s not their issue the computer doesn’t work, just will send prewritten responses and not answer any of your questions and then tell you that if you won’t any of their junk parts fixed you have to pay for since nothing is covered by the warranty. They are rude, will harass you for more money and useless. I’m disgusted by this company and the money I spend on a non working computer.
Reviewed May 18, 2022
I have a history with Dell over many years and have been satisfied with their product and service. I just recently spend $2,000 for a new CPU and monitor. When I received the system, I found out that I could not connect the monitor to the CPU. The monitor has an HDMI cable and the CPU requires a Display Port 1.4 cable. This was never disclosed prior or during my ordering. I contacted Dell Sales and explained the problem. They wanted to sell me an adapter costing over $47. I explained that the cable should come with the system. You don't sell other cables that comes with the system. This of course went on deaf ears. I didn't bring up the fact that this expensive system comes with the cheapest keyboard and mouse and it's not even wireless. This $47 just costed Dell future sales from me. I need to replace my Karaoke Laptop and my Laptop I use in my work, but they won't come from Dell.
Reviewed March 4, 2022
I should have listen to my family members when they said Dell is horrible. I bought a PC mid Nov. 2021. They sent me the shipping email but UPS said they never got the package. I waited for days and nothing. I contacted them, they had a special contacted me. The specialist could not figure out where it was and move my case to the logistic team. Then days later, he called me at 6:30 am woke me up to tell me they found the pc and will ship it out now. 6 days later! I told them while waiting I had to go out and bought a new pc. He went on how a great deal I got and I agreed but it was "lost" for days and not shipped like they claimed.
I asked if they have not shipped out, please cancel as I cannot afford two pc. He said ok and it will not be delivered to me and my refund will be process. Wrong, they lied and shipped to me. After I called him out he said he will have it picked, gave me a date but scheduled a different date. Lied again, no one ever came. I had to filed with the BBB and my cc and they still lied and won't pick up the package.
After both CC dispute closed and BBB closed, they had their financial institution sent me a overdue balance and threaten to send me to collection. I called them and got transferred to 3 people in India. The last lady said she will send UPS to pick it up and clear the balance for me. So far, nothing, just more lies. Thankful my pc was on sale and not much but I do fee for so many others who are in worse situation. I should have listen to family and other reviewers online. I am thinking just pay for the trash PC, learn my lesson and cursed them a thousand folds. So save yourself all the pain and suffering of losing money and not getting anything that actually work them DELL!!!
Reviewed Dec. 27, 2021
The Alienware keyboard is fine. Nice keys and backlighting. The order took an extremely long time but was promised a delivery date but it was changed 5 times for what appears a problem with the production of the keyboard. Dell was waiting for it to arrive by ship then I'd understand but even their lousy customer service couldn't give me an answer.
Dell's review response:
"Thank you for your feedback. Unfortunately, the review you submitted does not meet our website guidelines. We hope to share your comments in the future.Thanks again,
Dell Desktops Company Information
- Company Name:
- Dell Desktops
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.