Baldwin Park, CA

 4.8/5 (3478 reviews)
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Page 1 Reviews 0 - 5
Verified Reviewer
Original review: Feb. 22, 2023

I purchased a PC from CyberPower PC. My first comment is that when you are selecting the PC you want built bear in mind that some of the components may not be available, but you won't find this out until after you pay for your selection. Second, if you want to make any changes to your order, you can only make one change in writing, Any more than one change and you will have to cancel your order and resubmit it.

These are the specs of the PC I bought: Infinity XLC Gaming PC, *BASE_PRICE: [+2489], CABLE: None, CARE1: Ultra Enhanced Packaging Solution - Protect Your Dream System During Transit [+19], CAS: CORSAIR ICUE 7000X RGB SERIES ATX Full-Tower Gaming Chassis + 4x CORSAIR SP140 RGB ELITE fans [+230], CC: None, COOLANT: None, CPU: Intel® Core™ Processor i9-13900K 8P/16 + 16E 3.00GHz [Turbo 5.7GHz] 36MB Cache LGA1700, CS_FAN: Default case fans, ENGRAVING: None, FAN: CyberpowerPC MasterLiquid Lite 360mm ARGB CPU Liquid Cooler with Dual Chamber Pump & Copper Cold Plate [+10] (3 x Standard 120MM Fans), FREEBIE_CU: None, FREEBIE_VC: None, HDD: 2TB SAMSUNG 990 PRO (PCIe Gen4) NVMe 2.0 M.2 SSD - Seq R/W: Up to 7450/6900 MB/s, Rnd R/W up to 1200/1550k [+134] (Single Drive), HDD2: None, HEADSET: None, INSTANTREBATE: None.

KEYBOARD: Corsair K55 RGB PRO Gaming Keyboard + HARPOON RGB PRO Gaming Mouse Bundle [+68], MEMORY: 32GB (16GBx2) DDR5/6000MHz Dual Channel Memory [+105] (Team T-Delta RGB), MICROPHONE: None, MONITOR: 28" ASUS TUF Gaming VG289Q - 28inch 4K HDR (3840x2160), 5ms, IPS, Adaptive-Sync, FreeSync™, HDR 10 Gaming Monitor [+339] (Single Monitor), MOPAD: None, MOTHERBOARD: ASUS PRIME Z790-P WIFI D5 DDR5 ATX w/ Wi-Fi, 2.5GbT LAN, (4)PCIe x16,(1)PCIe x1, (3)M.2, (4)SATA, MOUSE: CyberPowerPC Lyra 01 RGB 6-Color w/ 7 Button USB wired, 4200DPI Optical Gaming Mouse, NETWORK: Onboard Gigabit LAN Network, OS: Windows 11 Home, OVERCLOCK: No Overclocking, POWERSUPPLY: 1200 Watts - Thermaltake Toughpower Grand RGB 1200W 80 PLUS Platinum w/ Ultra Quiet Smart Zero Fan Power Supply [+158], PRO_WIRING: None.

RECOVERYUSB: None, RUSH: Standard processing time: ship within 7 to 10 Business Days, SERVICE: 3 Years FREE Service Plan (INCLUDES LABOR AND LIFETIME TECHNICAL SUPPORT), SOUND: HIGH DEFINITION ON-BOARD 7.1 AUDIO, SPEAKERS: None, USBHD: None, VIDEO: ASUS TUF Gaming GeForce RTX™ 4070 Ti Edition Gaming 12GB GDDR6X Video Card (Ada Lovelace) [VR Ready] [+13] (Single Card), WARRANTY: STANDARD WARRANTY: 1 Year Parts WARRANTY, WNC: None, _PRICE: (+3565).

Upon arrival I inspected everything and the outer shipping box had some slight damage but the inner box was perfect. The PC was protected well and all connections were made and tight. I fired up the PC and all fans were working and I got an image on my monitor but the AIO display was not lit. This really wasn't that big of a deal because I was already going to upgrade it to the Corsair H170i AIO. I also added 4 Corsair QL120 fans. Got everything installed and wired up and the PC performed perfectly.

All in all I am very pleased with my purchase and will enjoy my new gaming pc for many years to come. This was an awesome birthday present to myself. Customer service personnel answered all of my questions promptly but not knowing parts were unavailable until after my purchase was made was a definite negative, hence the 4 stars. Al C.

3 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Jan. 28, 2023

After my old PC (also purchased from CyberPowerPC) became severely outdated, I decided it was time to upgrade and purchase a new computer. I looked at a multitude of System Integrator (SI) sites before settling on CyberPowerPC. What I appreciate about CyberPowerPC is that they have some of the best options for configuring computers. I am by no means an expert on PC parts, but I do consider myself knowledgeable about the field (just too scared to build one on my own and have to pay all the crazy CA sales taxes). While building a computer yourself from scratch will always be the cheapest option, for those of us a bit skittish to do so, using a SI is a nice option that provides almost as much customization. Since I was looking on Black Friday, I was also able to take advantage of some great additional offers.

While I opted not for top-of-the-line pieces, I chose solid options that should meet my needs for at least another 5-10 years. I primarily use my PC for remote work, very modest gaming (World of Warcraft), and media consumption, so getting a 4090 with 64MB of DDR5 RAM with a 13th gen Intel CPU sounds great, however, it's way overkill for even future-proofing (which isn't as much of a thing as people make it out to be). I settled on an i5-1200K with a 3070Ti and 16GB of RAM with a 240AIO cooler; plenty for what I need (I'm not looking to play CyberPunk on 4K settings). Opted for Intel over AMD as: 1) I am familiar with Intel products and have used them in the past with no problems, 2) AMD CPUs aren't as great for higher-end productivity as their Intel Counterparts (not including current gen, which closes the gap).

The ordering process was easy and made sure that compatibility was met all around (so that my AIO and my GPU would fit in my case w/out issue). I did opt for a small upgrade on fans, as those were the first to die on my old computer (I couldn't take the noise). RGB is a nice touch (I am a gamer at heart) on the memory and fans, but not gaudy. I am very happy with the case and the options CyberPowerPC provided; while it's not a name-brand case, it looks sleek and has tempered glass and ample ventilation, and 3 case fans to go with the AIO.

I also opted to save some additional money with delayed shipping. The computer arrived precisely when it was supposed to. I did spend the extra fee for foam shipping to protect the internal components during shipping, which I highly recommend (CyberPowerPC uses UPS for Ground shipping; I previously worked at UPS as a loader, and let's just say delicacy isn't their forte). I also paid an extra fee for cable management; it's...fine. I expected a bit better for an added fee, but it's probably better than what I could do, with way less swearing. I did not opt for the Crate shipping for an added fee (seemed excessive for the price). The package arrived in good condition; it did have a small dent on the top, but the computer itself was unaffected.

Email communication was good throughout. I was alerted when my order was processed, had started being built, had finished being built, and was being shipped out. I did not contact CyberPowerPC, as I had no issues. Setting up the PC was easy (the most challenging part was removing the foam, as it was wedged in the case pretty tight). Looking forward to many years of use.

Overall, I would highly recommend CyberPowerPC to people looking to build a PC that want solid options in configuration. Shopping on Black Friday/Cyber Monday does net you a few extra goodies as well. Also, haven't noticed too much bloatware, but I just started using the PC a few hours ago. I will say that for those not super familiar with PC parts and computer building, the customization options may be too much for some, but it ensures you get what you want if you want to go big or small.

3 people found this review helpful

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    Verified Reviewer Verified Buyer
    Original review: Dec. 19, 2022

    So I'll mention a couple of things... Their Store & The Process (Building, Shipping, Set Up, Etc.): My wife turned me on to CyberpowerPC as she has dealt with them in the past and has always loved them. I should have listened to her sooner. I was able to customize every part in the PC to my liking, which made me feel better as I tend to research every part for their benchmarks and decide for myself what part is worth what price. They put it together for you with excellent cable management and quality checks AND provide deals, discounts, and 'combos' that give you free parts and even games.

    I compared similar and/or exact builds on other sites that are brand name and they were significantly more expensive (like at least $250+ more) and sometimes with less quality parts (in terms of how they benchmark comparatively). After you put in your order, they give you several dates. It can take a week or so to get to your order, but when they do, it's quickly turned out and they update you along the way with warehouse (getting the parts together), building the PC, quality check 1, quality check 2, and then a shipping date and expected delivery date (which is through UPS, requires signature - HUGE, but well-protected box). I ordered the weekend of Black Friday (11/27) and got yesterday (Dec 17). The set up instructions were easy, basically just take it out of the box, remove the foam, make sure none of the wires got loose, and then plug everything in and play! :)

    Customer Service: I've hit two snags that had to be dealt with through customer service. The first came during the warehouse phase where they discovered that a part was discontinued (500GB MSI M390 Series PCIE MVME). They emailed me and suggested a replacement stating that no change would occur to the rest of the parts in the order or to the price. The suggested replacement (500GB WD Black SN750 SE Series (PCIE Gen 4) MVME M.2 SSD) was about the same price and turned out to be a better part than what I had originally requested in terms of reading speeds. They quickly responded and then began to build the PC. The whole conversation was taken care of fast and I felt that the replacement and lack of additional charge was really nice considering other companies will charge more or suggest something that you wouldn't be looking for.

    The other snag that occurred was likely due to this previous issue. The MSI M390 Series that I had originally ordered came as a combo with a 4TB hard drive. When I double checked my emails to customer service regarding the replacement, I made sure I had verified that in this bundle: "HDD: 500GB MSI M390 SERIES PCIe NVMe + 4TB SATA III Hard Drive Combo [+56] (Combo Drive)" nothing else would be changed except the MSI M390 would be swapped out.

    When the PC came, it was a different story... The MSI M390 WAS actually in the computer as was the suggested replacement (WD SN750), but the 4TB hard drive wasn't included. I'm not sure where in the CyberpowerPC process there was this miscommunication, but I purchased and ordered the 4TB with all of my additional drives and didn't receive it. Last night, I emailed Customer Service and sent an additional email directly to the representative that I spoke to before, but I have not yet heard back (24 hrs later, but it's a Sunday during the holiday rush). From what I've heard about CyberpowerPC's customer service, I'm hoping they will do what it takes to make this right and send me the 4TB hard drive that I'm missing. Otherwise, it's a busy time of year and this PC is an absolute beast.

    8 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Oct. 30, 2022

    I am certainly careful when it comes to what I purchase, where I purchase, and browsing to see what others think in the store or online. The reason I say this is because I have purchased a few different gaming PC's from online, and in store. I have not had one single problem from Best buy in any way shape or form. They go out of their way to ensure we are buying what actually meets our needs. They are honest, friendly, prices impossible to beat(also with their price match guarantee}, and I would be lost without having Best Buy TotalTech with Geek Squad.

    I purchased multiple gaming PCs to bring some of the children that are unable to get, less fortunate, and mostly to keep them off the streets sine most parents let the kids run the streets. These young ladies/young men go without food, without love, without guidance and I just wanted the to experience fun without trouble. Not to mention my 14 year old son loves it and these kids now look out for one another in every way. I know I am rambling, but I have 8 CyberPowerPC - Gamer Master Gaming Desktops- AMD Ryzen 5 5600X....

    I have 4 older CyberPower gaming PCs(I was told they were getting old because the gaming world is changing according to my son :-/)To be frank I have no clue what all these different numbers and what not mean, but my son and the kids helped. I am a single Mom raising my 14 year old son alone, and so many neighborhood kids in and out. They swim, play Xbox. PlayStation, oculus, but bicker over the CyberPower PC's. I finally made an incentive calendar to make them earn computer time by doing things that will help them out in the real world. I lost my job at the beginning of the Pandemic, and in case you are wondering how I could afford over 12 gaming PC setups, electronic, video games, and FEEDING all these young men and a few young ladies....

    Well, I am 36, and started working at 14 because I was in a bad situation at home so I saved as much as I could. I saved until I had a series of tragic, life altering, unbelievable things happen to me directly which left me unable to work. I was 13 years ago, and I am still trying to recover.... Also. because of my son's autoimmune disease, sarcoidosis, and many surgeries with complications I have been in well... I dont know...

    The biggest thing is I had saved a significant amount of money from working, and doing all I could to take care of me and a yound infant. Covid hit and I thought I would finally fall apart until my son and myself had the idea to make the game room so he could make friends even though I had nooooo idea how much just one pc cost. .I spent 85% of the money I had left. It was the hardest, but best decision of my life. I thought I was saving these boys and girls....The reality is.... They saved me....

    If it weren't for best buy and cyberpowerpc I have no idea where any of would be right now. Its seems strange to say but a place I spent all my money on to buy pcs for mostly strangers teenagers street runners saved all of us offering us all a place to escape the trouble of the real world knowing you have the top of the line pcs that will not let you down and a store that is immediately right there if by any chance one of our CyberPowerPC's go down (usually something one of the kids caused). I just recently had to start doing these side gig delivery things so I know that I can make a difference in so many lives such as CyberPower PC and stores like best buy who sell, support, and stand by for you and the products. I DO DOORDASH, UBER EATS, GRUB HUB, INSTACART... ETC

    6 people found this review helpful
    Verified Reviewer
    Original review: July 17, 2022

    This is the second gaming system I’ve bought from CyberpowerPC since 2010. The first one is still running, but very outdated. The off-the-shelf systems I have bought previously have all died, or had to get rebuilt. You’ll find those are not built to the same quality as CyberPowerPC. These systems are NOT your off-the-shelf systems. They are customer built. You can pick pre-built systems they have waiting, or you can modify the pre-builts to suit your needs or wants, or start from scratch. These are quality builds. As you change out your selections, the menus update to make sure you have compatibility among your components. That’s really really nice. But for the novice, you’re sure to second guess yourself and think you’ve skimped in the wrong area…like CPU type, or RAM, or GPU, or cooling, etc., etc. It actually takes very little to learn about these things. Maybe a week reading on and off again. Their prebuilt systems are quite nice to begin with.

    Being custom built systems with quality components means you’re going to be paying a little more for these systems than the off-the-shelf system. But with this quality, it’s worth it in my opinion. One thing I’ve noticed with both systems I’ve bought from them is that the cooling is often on the small side. So go a little bigger on the cooling. Research your computer case though. Some are built for aesthetics at the sacrifice of cooling efficiency. You can build and save your configurations for a week (or so). This makes it easy to come back if you are interrupted. Lots of information is offered on each and every component. I chose a gaming system because you can pretty much do anything on it. Here is what I bought this time around:

    • CARE1: Ultra Enhanced Packaging Solution - Protect Your Dream System During Transit [+19]
    • CARE2: CPU Thermal Compound - Our Cooler Master MASTERGEL High Performance Thermal Compound can improve cooling performance as well as prolong the life of your CPU. [+10]
    • CAS: CyberpowerPC Eclipse P428X DRGB ATX Mid-Tower High Air Flow Gaming Case + 3x 120mm ARGB Fans (Black Color)
    • CPU: Intel® Core™ Processor i9-11900K 8/16 3.50GHz [Turbo 5.1GHz] 16MB Cache LGA1200 [+150]
    • CS_FAN: 3X 120mm Phanteks SK120 PWM FAN - high airflow nine-blade 500-1500 RPM Radiator Fans Black [+19]
    • FAN: CyberPowerPC DEEPCOOL Castle 240EX ARGB 240mm AIO Liquid CPU Cooling System w/ Copper Cold Plate (2 x Standard 120MM Fans)
    • HDD: 1TB SAMSUNG 970 EVO Plus PCIe NVMe M.2 SSD - Seq R/W: Up to 3500/3300 MB/s, Rnd R/W up to 600/550k [+18] (Single Drive)
    • HDD2: 4TB (4TBx1) SATA-III 6.0Gb/s 64MB Cache 5400RPM HDD [+83] (Single Drive)
    • IUSB: Built-in USB Ports (Based on motherboard and case selection)
    • KEYBOARD: CyberPowerPC Multimedia USB Gaming Keyboard
    • MEMORY: 32GB (8GBx4) DDR4/3200MHz Dual Channel Memory [+90] (ADATA XPG Z1)
    • MICROPHONE: None
    • MONITOR: None
    • MOPAD: None
    • MOTHERBOARD: ASRock Z590-C/ac ATX, ARGB, 802.11 WiFi, 1 GbE LAN, 3 PCIe x16, 2 PCIe x1, 6 SATA3, 3x M.2 SATA/PCIe
    • MOUSE: CyberPowerPC Lyra 01 RGB 6-Color w/ 7 Button USB wired, 4200DPI Optical Gaming Mouse
    • OS: Windows 11 Home
    • POWERSUPPLY: 600 Watts - Standard 600Watts 80 Plus Gold high-efficient Power Supply
    • PROMOSALE1: Syber M1 RGB 6200 dpi Optical Gaming Mouse [+5]
    • PROMOSALE2: 6-FT HDMI Flat Cable, V1.4, Supports 3D & 4K Resolution, Gold Plated Connector Cable [+5] (1 piece)
    • RECOVERYUSB: Windows 11 Recovery USB [+9]
    • RUSH: Standard processing time: ship within 2 Weeks
    • SPEAKERS: None
    • USBHD: None
    • VIDEO: GeForce RTX™ 3060 Ti 8GB GDDR6 Video Card (Ampere) [VR Ready] (Single Card)
    • WNC: None
    • WTV: None

    • PRICE: (+1947)

    You can see What I paid. That was quite a chunk of change compared to what others were offering for the price. I looked at quite a few, including Amazon for pre-builts. The keyboard was awful. I got rid of it and went with a different one from one of the local electronics stores. The build took 3 weeks. The shipping packaging was very good. But always look over the box. Mine had a golf-ball sized hole in it. Luckily, there was no damage. Shipping was UPS. Read over the shipping/billing conditions carefully. Set up was a breeze. Windows 11 is EXTREMELY invasive and if you are bothered by that I suggest you look into videos that show you how to circumnavigate this questionable programming. That’s not CyberPowerPC’s doing.

    I’ve been running the system almost daily for a month now and I am quite pleased with its performance. CPU temps seldom go over 40C. GPU temps rarely go over 50C. And I am gaming. On two occasions the system crashed on boot-up. But simply holding the power button until the system shut-down, and then turning the system back on worked. My frame rates went from 70 to 240. NICE!

    10 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: June 4, 2023

    Purchased my first gaming PC with knowledge of computer hardware and software. Very confident in my purchase because of the quality they use building gaming PC. Do some research and I am sure CyberPower will have what you need.

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    Verified Reviewer
    Original review: June 4, 2023

    I purchased this laptop like 3 months ago to be able to play games with my friends and I am extremely satisfied with my purchase. I have played all kinds of games on it and it has handled them very well. Considering that I am a OTR driver I wanted a laptop that I can game on and watch a movie on occasionally. I am very pleased with this how this laptop has performed.

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    Verified Reviewer
    Original review: June 3, 2023

    Great way to get yourself a PC if you are new to building. They have a great tool to help decide parts and even offer prebuilds. My PC came within 2 weeks and was wrapped with so much care. No issues upon arrival.

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    Verified Reviewer
    Original review: June 3, 2023

    CyberPowerPC does a great job building computers. Really happy with my purchase. During the building of the computer they provided constant updates. The computer was delivered promptly and was safely packaged.

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    Verified Reviewer
    Original review: June 3, 2023

    I bought a prebuilt from them during a sale and it delivered and worked for an hour then I had some green artifacts on the screen which hinted at a faulty GPU which seemed to be right so I got in contact with customer support and they were able to send a different brand replacement and it has worked since then.

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    CyberPowerPC author review by ConsumerAffairs Research Team

    CyberPowerPC is a nation-wide leading computer system manufacturer focused on providing powerful gaming PCs for consumers. The CyberPower company was founded in 1996, opening their gaming PC specialty business in 1998, and is headquartered in City of Industry, Calif.

    • VR-ready systems: CyberPowerPC has an entire line of PCs dedicated to working with emerging VR platforms. These systems are VR-capable right out of the box.

    • Exclusive gaming series: CyberPowerPC offers a number of exclusive gaming PC series. The Fang series is the company’s most recognizable gaming PC. The Zeus Mini Evo provides a powerful gaming rig in a space-saving compact design. The Syber series of computers are built to look like gaming consoles, and the ProStreamser series has PCs build for game streaming and broadcasting. Each series has models at different prices.

    • Fangbook: The Fangbook line is CyberPowerPC’s series of gaming laptops. High definition screens range from 15.6-18.4 inches with video card options varying across models.

    • Venom upgrades: CyberPowerPC offers powerful upgrade kits with its Venom service. Consumers can upgrade ASUS, MSI or other gaming PCs with this service, which prioritizes customer’s specifications, overclocking and cable management to ensure airflow.

    • Power Mega Pro: CyberPowerPC’s Power Mega Pro PC is built for consumers who want to create their own video, music or gaming content. They are optimized for creative software programs.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    CyberPowerPC Company Information

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