ASUS

ASUS

 1.2/5 (33 ratings)
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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Sept. 11, 2022

I had bought 3 ASUS ROG 5 phones from Flipkart in ending December 2021... One of the Phone went down a month ago (M4AIGF007556GAB) having some issues with the motherboard which I came to know through the guy at service center. That time I didn't even bother escalating things or complaining anywhere. I went straight to the service center although I had to travel 460 kilometers from Ladakh to Srinagar in order to get the phone repaired. Now on August 9th another One (M4AIGF0064528JX) is dead all of a sudden which I believe could be the same issue with the motherboard as all over India the same problems are being reported for this particular device.

Now I don't want this phone to be repaired as I already have a bad experience with the previous phone which was repaired by the service centre... That phone is lagging and the back panel of the phone is not properly attached.. That looks like a piece of scrap... I asked for the refund which they denied they said they want me to send the device so that the team can examine the device ... I did as I was told to... after few days they dropped a mail in which they said they have replaced the main board and the device is ready to ship ... they replaced the main board without my consent. I had not sent my device for repairs. I was claiming a refund. How lost are these guys? Now they are ignoring my mails ... I have no choice but to file a lawsuit against them ... A very low quality standard by Asus ... It's Shame.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 19, 2022

Wow - all ASUS computers are junk.. This computer is a scam. Do not buy - purchase from any other vendor but ASUS. Overheated, on fire, useless piece of trash. Customer support - has no idea of what real customer support means.

3 people found this review helpful

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: July 6, 2022

    The worst customer service (ASUS) and the worst monitor. Earlier this year I bought an ASUS monitor (VG289Q1A) from “B&H” store. After a few days my monitor started flickering. I'm an IT professional so I did some troubleshooting myself then called ASUS who blamed the PC. After some more troubleshooting I was convinced the problem is with the monitor but ASUS did not want to refund the money, did not want to send me a replacement within a reasonable timeframe and said I have to ship it out to CA so they can fix it.

    I waited a couple of weeks and after 2 days of getting the "fixed" monitor it was flickering again and I realized the audio stopped working. More calls to ASUS support resulted in more frustration, no refund and a defective monitor. From February until now ASUS was not able to amend my very poor experience with their product and customer service. Take my advice: don't buy from ASUS - go to a good company with good customer service and good warranty (like Intel).

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 22, 2022

    So I bought an Asus laptop almost year ago and it came with a faulty sd card reader. I figured no big deal, easy fix and I didn't really need it. I had other ways transferring data. Fast forward six months and I figure I might as well get this thing taken care of halfway through the warranty so I contact Asus and they want me to send them the laptop for testing. Problem is they're still using the pandemic as an excuse and they don't know how long they're going to have it that it's indeterminate at this point so they told me It could be 2 or 3 months. They aren't sure. So I explained to them that I work with my laptop everyday. That's how I make a living and that's not going to work to send this thing in for 2 or 3 months or whatever for them to test the computer when I've actually already pulled the card and there's some broken pins on it they're only like half of them are connected so I tell them I've already done the testing let's just swap out the card unless of course he's just wants to send me a loaner laptop.

    Well they have mine for an indeterminate amount of time which of course they're not going to do so but they tell me that note they have to have the laptop. They can't fix it. If they can't just send me a card me send them bad one. They don't do that. So at this point I'm like 20 emails and three phone calls in on this thing so I find the email for the CEO's office in a contact them. Well here I talked to him. Very nice lady who really seems like she wants to help so what she's going to do is she's going to find this part for me and just send it to me. Well guess what? She can't find it and I've already looked online and this thing is not available. Not anywhere in the entire planet can you order this card and it's only a year old laptop. They've only been producing these laptop for a year and it's still making them to sell obviously got to be a bin of these things somewhere has been filled computer store but she can't find one. I can't find one. They're not available.

    Right so okay now she wants to do an RMA 2 to the laptop in. I agree. Explains it's for the 14th time that I work at my laptop and so forth. "Okay. So we'll just RMA the card. You send the card in. They can look at it whatever get you a new card and send it to you by." Great. That's what I've been trying to do this whole time anyways cuz I don't need them to fix it. I can fix it myself. So now we're at 32 emails and Counting no I send in the card d'armes whatever. They received the package. A week later I get an email address but the week after they have it and this guy tells me, "We just got some board thing mom. We don't know what to do with it. We can't do anything with this. We eat. We need you to send the laptop."

    I in turn send him all the email references back and forth with seals I was telling them that they're going to just replace the card, Source me this card and mail it to me and we're done right? Nope can't do that. Love us. We're back. Now we're at 40 emails but each of these emails with this guy that it takes them four days to respond taking a week open the package, four days to email me and then I respond immediately that day and then take them another 45 days to email me back so this is gone on for like five or six months over this SD card reader board that literally cost like a quarter to produce that listed online but unavailable to purchase for like 15 bucks so you can't get the part anywhere. You can't get them to send one to you and you unless you send them your laptop which could take two or three months.

    This point I'm pretty much ready live without the SD card reader because 42 emails and a half a dozen calls over 6 months for a $15 part that you know if they have to have somewhere just laying around isn't worth the aggravation to me. They have spent countless man-hours in paying for envelopes back and forth with this card baton everything else. All they had to do is get this part and put an envelope in the first place and send it to me and it would have been done but they have spent 50 times the amount of money and Manpower hours avoiding taking care of this then it would have just been to take care of it the first place.

    I just don't get it. It's like they don't know how to do anything but they know they can't just say. This was just unscrew the card and we're done with him. We don't do if do anything this great if it saves everybody time, everybody money, treat everybody has it but they just don't do that. The thing is I really like the laptop. It's awesome but this ordeal trying to get this microSD card reader card replaced is completely soured me against the computer in the company and everything Asus and not to mention are the Asus uses the slowest SD card reader boards of any company that produces laptop there's the absolute slowest like 20 year old Tech.

    One other thing I'd like to add is when I first bought the laptop email from Asus telling me that thank you for my purchase that I qualified for extended regular warranty and a full year of accident Patuxent warranty so I'm like cool so I fill out the form, send it in. Don't hear anything so I end up calling and asking about the warranty extension deal and they say, "Oh sorry. You don't qualify for this deal because you bought your computer at Best Buy." So I say, "Well why did you send me the email tell me about if I don't. "Oh well we don't know spam emails that go out. We can't control it," or some nonsense.

    He told me just contact Best Buy Best Buy. I don't know what to do so I called Best Buy and they don't have a clue about this thing. They don't know what the hell I'm talking about in that extra contact Asus. I get back whole days just tell him what Best Buy told me to contact them and they just basically blew me off. They didn't really know what to say or do or they just didn't want to honor the extended warranty deal that they sent me apparently. I guess it's something just looks good on paper when they advertise but then they don't actually honor it or anything so it's a giant waste of time.

    So play mean if your heart set buying a laptop from Asus a make sure that you can buy any replacement parts you need online by yourself to fix your own laptop yourself because you're never going to get anything done through Asus in any sort of timely fashion if at all so don't expect anything from them that are just going to sell you a laptop and you're never going to hear from them again. they're not going to do anything for you to just be aware of that fact when you throw down your money.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 19, 2022

    Got a ROG Strix gaming laptop on sale, open box, wonderfully built product but it stop powering on after windows configuration. I exchanged it for the same model at the store. 2 thinking since it was an open box that's just a misplaced return. The new one started having intermittent shutdowns 2 weeks after, then it also died.

    I brought it to my friend electronic repair shop and we opened it up, apparently the motherboard power supply is insufficient for the power draw. He said it's a common issue with Asus gaming laptops, anyway I didn't get a replacement after knowing that fact... I got my money back from the store happy ending but that's just so weird that a huge company like that makes "known" bad products. After research apparently it's a real issue if you listen to independent repair shop. Thanks, be smart and research the products you're about to spent 1200$ on... unlike me.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 18, 2022

    My first laptop was an ASUS - ROG 16" WUXGA 144Hz Gaming Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce RTX 3050 Ti - 512GB SSD purchased Dec. 2021. Had to take it back to Best Buy because my laptop froze up, even the clock and would not turn off. With the help from Geek Squad tech, I was walked thru the steps to turn it off. After telling them about the constant screen glitches I was getting before this happened, they suggested that I take it in and let them take a look at it. They sent it off to Asus. Asus said that they didn't find anything wrong with it. After I got it home it had a new problem, the screen would flash a bright light when playing my games. Took it back again two times for that. Finally one day it just would not turn on.

    Geek Squad replaced it with the same model. I had that one for about one month. I was surfing the internet and something called Watchdog came up and said that there was a critical error and had to restart. When it restarted it had wiped out all my internet options. I couldn't even get on internet with ethernet cable. Geek Squad management replaced it with ASUS - ROG Zephyrus M16 GU603 Gaming Laptop - Intel Core i9 - 16GB Memory - NVIDIA GeForce RTX 3060 - 1TB SSD which they gave me a discount but still had to pay extra for.

    I left the laptop with them to do the updates and install Microsoft Office 2021 that I also purchased. Then I get a call saying that Microsoft Office would not install. They had even tried to do a hard install but to no avail. They called Asus and they were no help at all. So now I am changing to Lenovo - Legion Slim 7 15" Gaming Laptop - AMD Ryzen 7 5800H - 16GB Memory - NVIDIA GeForce RTX 3060 - 512GB SSD. I will never buy another ASUS again.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 8, 2022

    I Purchased the laptop 5th of May 2022 ASUS X41S, laptop sound is not working good, volume is not high, speaker is not sounding. I am not satisfied this product. Tomorrow I will go for return this product.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 24, 2022

    A brand new laptop came with issues and it was not able to boot up. When I tried to reinstall windows, no drive was found. I did everything I could but I was not able to fix the problem so I sent it back to ASUS to fix the problem, just as I was told by an ASUS representative. Well, they were not able to fix because (according to them) *** Cosmetic damage on the mechanical parts (deformation/scratch/damage/paint removal/dirt/rough edges). *** Enter BIOS, but unable to enter OS after power on.

    They gave me a quotation to fix the laptop which I refused. I was not going to pay for repairs for a brand new laptop. I preferred to return it or exchange it once arrived. However, The laptop was sent back to me with HOLES drilled on the panel, one at each corner by the keyboard. I contacted them again and they said that is how the unit arrived to their facility. They even blamed shipping (no way this kind of damaged could happened on transit).

    At the end, they refused to repair the damaged and my claim keeps beng rejected because, according to them, "the RMA was rejected due to non-payment". So, because I denied to pay for repairs, I am not allowed to file a claim for damages CAUSED BY THEM!!! This is beyond absurd. I got stuck with a laptop that I can not return it because of the physical damaged, and it can not be repaired without paying a huge fee. So sad they were one of my fav brands but now I can not even look at their logo without getting upset.

    5 people found this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: March 22, 2022

    I bought "ASUS ROG STRIX FLARE" keyboard on Feb 2021 from one of ASUS authorised retail partner. The keyboard is great, and I am very pleased in general. However almost exactly one year later, one of the Multimedia Keys LED died, a button that I almost never touch for the whole year using this keyboard. The key itself is still working, just the LED died.

    Upon searching online, it appears quite a number of users of the same product have the similar problem. And someone even checked that the LED ASUS use for their keyboard is a bad quality one. For a $180 keyboard, I am expecting a better quality really. While my other cheap keyboard which cost around $21 bought a month earlier still going fine, no dead LEDs. I even use it more frequent than the ASUS one. And since the warranty only valid for 1 year, and my keyboard is 1 year 1 month old. They just apologise and told me to find a different repair shop as their service centre won't repair it for me.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 5, 2022

    I had bought a laptop on December 29, 2021 for $499.00. The unit stopped working on February 16, 2022. I sent it to Asus for repair. They refused to repair the unit on the ground of water damage. They quoted me a repair charge of $606.08. Can you believe this? They quoted a repair cost which was even higher than the original price. I did NOT do any damage to the computer. I did NOT spill anything to the computer. It was exactly the same as I had bought it on December 29, 2021. Despite several emails and phone calls they have simply refused to repair, unless I pay them $606.08.

    Asus is a fraud. They are after your money. They will sell you a faulty product and won’t cover the warranty. Their customer service is a joke. The person over of the phone is simply unable to help. All they do is say “Sorry”. If there is zero star rating I will give them. I have lost my $500. I am sure the managers of this company is laughing at me and enjoying my $500. Everyone, please run away fast when you see the name Asus. You will not get any warranty on your product. Their warranty is a scam to get your money.

    7 people found this review helpful
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    ASUS author review by ConsumerAffairs Research Team

    Founded in Taipei, Taiwan in 1989, Asus is a manufacturer of computer and technology solutions. ASUS products include mobile phones, desktop PCs, laptops, tablets and more.

    • Asus Vivo: The Asus Vivo line of PCs is its basic desktop tower. Vivo PCs are designed to perform as all-around computers for home or office use.

    • Asus Transformer: The Asus Transformer is a 2-in-1 PC that can be used as a tablet or as a laptop. It is a lightweight computer designed for portability and convenience.

    • Republic of Gamers: Asus’ Republic of Gamers line of gaming desktop towers and laptops are gaming machines capable of high-end PC performance. There are various models at different prices.

    • All-in-one PCs: Asus Vivo AiO and Zen AiO computers are its all-in-one PCs. They are available in touch-screen models.

    • Asus Mini PCs: Asus Mini PCs condense all the functionality of a desktop PC into a compact box for office use. These devices are primarily marketed to businesses.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    ASUS Company Information

    Company Name:
    ASUS
    Website:
    www.asus.com