ASUS

When I was browsing for a new creative laptop, the Proart H7604 (RTX 4060) stood out to me from its specs but one detail put me over the fence and that was the inclusion of the Proart Backpack and Stylus pen which was clearly stated on the page when I purchased (I took screenshots and have an email from Asus advertising this offer).

Don't Buy It! As a journalist who writes for a living, a broken keyboard was THE reason I bought a new laptop. Unfortunately, I selected an ASUS. The space board fails to function so words run together, directional keys don't work and/or malfunction sending the cursor all over the page. Absolutely the WORST laptop I've ever owned and, while still under warranty, I will be without a computer and unable to generate revenue after overpaying for a less than stellar laptop.

Do not buy it. It died on me after having it 20 months only. I did go to The Best Buy technician and he said my Chromebook needed a funeral. I called the customer service and they advised me to send it for repairs at my cost of UD$89.99. It did not make any sense because I paid ~$160 on July 30th., 2021.

I bought a new power supply 1600w Asus Thor and it was defective from factory but they say can't be replaced with a new one but rebuild. After I pay so much money for a new product. Now I call 10 time, 1 time on hold for 40 minutes. The other ones was that they can not get my address right. In the end I still have to pay for shipment.

For those who do not want a DVD player in their laptop this 17-in laptop is perfect. Cuts down on the price for a perfect laptop. I use this laptop for streaming movies and gaming and has had no issues whatsoever.

This is a terrible company to do business with. My laptop was briefly operable for 3 weeks, which was purchased during December and opened about a month later. Subsequently, it failed to recognize the charger. The charger would be plugged into the laptop, yet it would not come/power up. The battery eventually died as the charging port did not recognize the charger.

I would not give them even 1 star. I would not give them even 1 star. They copy Win 10 and put in Win 11 drivers. You tell them they say, "Who told you that?" Lol. I can see for myself. So warn you. Asus will lie to you and then try to cover it up. VERY BAD COMPANY. They did the same with win 7 to win 10. They said in both cases yes upgrade and recommend using win 10 pro and win 11 pro. I know they will not make win 11. Date of experience: 17 January 2023.

I made a reasonable purchase for an Asus PB60G Mini PC. The purchase was made in March 2021. In trying to upgrade my internet the Ethernet device didn't work. Asus' reps were incompetent. They would not help. First, they detoured me to Microsoft. After both T-Mobile and Microsoft couldn't assist, they blamed an unused non-working ethernet input on me not having the warranty. I made them aware that I'm suffering from homelessness and literally trying to assert a trillion-dollar project from my position. Then, to top it off, they wasted at least 3 hours of my time. During the communications after full verification they called the device the wrong name, then they called it a laptop. The supervisor then identified the Network reset as a factory reset which could cause a major issue with any person's data. Their final answer was to try to get me to back up 600GB of data.

Purchased a commercial ($1000) motherboard for a pro-workstation on 11/7/22. The motherboard arrived in a timely manner however after a lot of failures to POST I was able to verify that it had a defective H1 DIMM slot. A couple of contacts with ASUS support and the situation is as follows: ASUS wanted to charge me 15% ($150) restocking fee for one discarded piece of plastic packing material, expect to take 3 - 5 Business to refund me after receipt of a returned unit, have yet to provide an RMA with instructions, do not offer a replacement and did not offer a repair. Looks like I now have to buy another motherboard and roll the dice to see if ASUS determine the returned/defective motherboard is worthy of a refund, how much and when. I will never buy direct from these guys again and may never buy ASUS again given the lack of QC on such a high end motherboard.

Hello. Bought the new x515j - broken after a month or so.. (dead brick) replaced then broken again after a couple weeks - monitor dead - want to fix, as it is a perfectly working good computer - BUT it is fragile AF, and I can't put good money after bad - ... I think my worst electronics purchase ever - lemons - ASUS are lemons.