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Reviewed Sept. 2, 2023
If buy a product from them, don't make a huge investment. They do not honor their warranty. I sent them a external monitor that I purchased for when I travel. They put a heavy manufacturer sticker on the monitor. When I tried to remove the sticker it lifted the edging of the monitor and I couldn't seal it back. So I sent it to them within the warranty. They wanted to charge me the same price I bought the monitor for to repair. On top of that, they said they couldn't repair it because it was damaged.
I thought well of course, that why I sent it to you. So I said, "Well send it back, I don't want to repay for a product when I did nothing wrong." I get the monitor back and it looks like it was dropped and the side is scratched and dented. Not the condition I sent it to them in. I even uploaded a photo beforehand and used Fedex laptop packaging. They literally damaged the device worse so they would not have to fix. How unprofessional, it was a $200 monitor. Pretty unbelievable how you service your customers. I will never buy their products again. I will not take the risk.
Reviewed June 29, 2023
Bought this laptop back in 2019 as a gaming/work laptop. In the past 4 years, I had to send the laptop to Asus twice and each time is a nightmare. The laptop is just ok imo, a little overprice for a laptop that does not last long. It gets hot very fast and makes a lot of noise. Like Super loud uncomfortable noise when you run anything on decent setting. what is the point of an RTX graphic cards in a laptop if it makes soo much noise. If you are on battery, which last only 40 mins. You run everything on low or medium setting instead of high or ultras. My motherboard died after 4 years and is currently being service.
The first time I sent it in to ASUS, I broke the screen and had to pay about 800$ to get it repair. The thing that pissed me off the most was it say 7-10 business days for them to repair and send back. Well I got my laptop back about 3-4 weeks later. I use my laptop for work also so this was a super inconvenience. The second time which is recently (2 weeks ago). They messed up the serial number with the RMA number and it has been sitting at their location for a week now. They really do not communicate or tell you what is going on with your laptop. After about a week and a half, I had to call them to get a detail update just to find out it is sitting there not being diagnostic because the serial didn't match the RMA number ticket.
The lady I spoke to on the phone did not escalate this ticket so they can proceed. Their customer service people call me 3 days later, wasted 35 min on the phone with me asking stupid question like let's run some diagnostic.. I was like I sent it in to get it diagnostic, I do not have the laptop. So she didn't escalate the ticket also, just wasted 35 min of my time. 2 days later, a second customer service rep call me asking about my case if it is resolve. After 25 min on the phone of holding and her checking. They say wait 24-48 hours and did nothing as the ticket is still not escalated. So 2 days later, I call the service center.. turns out the laptop is just sitting there for a full week not doing anything. No one escalated the ticket. The guy on the phone with me FINALLY put in a work order to escalate the ticket. Basically if you don't constantly call them and check on your status. Your laptop will never get fix. As I am writing this review, my laptop is not fix yet.
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Reviewed May 18, 2023
When I was browsing for a new creative laptop, the Proart H7604 (RTX 4060) stood out to me from its specs but one detail put me over the fence and that was the inclusion of the Proart Backpack and Stylus pen which was clearly stated on the page when I purchased (I took screenshots and have an email from Asus advertising this offer).
However, when I received the laptop it did not come with either of the items. I called to speak with the customer rep who created a case number and kindly escalated for me. The next day (Today) I get an email stating that I was "misinformed" and they would offer me $100 USD as compensation for the inconvenience. I don't want the $100, I want what was promised when I made the purchase. What made the entire ordeal worse is that they went back to the laptop page and removed the bullet with text stating the items being included.
Reviewed May 17, 2023
Don't Buy It! As a journalist who writes for a living, a broken keyboard was THE reason I bought a new laptop. Unfortunately, I selected an ASUS. The space board fails to function so words run together, directional keys don't work and/or malfunction sending the cursor all over the page. Absolutely the WORST laptop I've ever owned and, while still under warranty, I will be without a computer and unable to generate revenue after overpaying for a less than stellar laptop.
Reviewed April 15, 2023
Do not buy it. It died on me after having it 20 months only. I did go to The Best Buy technician and he said my Chromebook needed a funeral. I called the customer service and they advised me to send it for repairs at my cost of UD$89.99. It did not make any sense because I paid ~$160 on July 30th., 2021.
Reviewed April 11, 2023
I bought a new power supply 1600w Asus Thor and it was defective from factory but they say can't be replaced with a new one but rebuild. After I pay so much money for a new product. Now I call 10 time, 1 time on hold for 40 minutes. The other ones was that they can not get my address right. In the end I still have to pay for shipment.
Reviewed March 27, 2023
For those who do not want a DVD player in their laptop this 17-in laptop is perfect. Cuts down on the price for a perfect laptop. I use this laptop for streaming movies and gaming and has had no issues whatsoever.
Reviewed Feb. 22, 2023
This is a terrible company to do business with. My laptop was briefly operable for 3 weeks, which was purchased during December and opened about a month later. Subsequently, it failed to recognize the charger. The charger would be plugged into the laptop, yet it would not come/power up. The battery eventually died as the charging port did not recognize the charger.
I went to the ASUS support area on its website only to find that there were instructions for this defect, for this model. There were just way too many technical steps for me, thus, I resorted to filling out the online form to send the laptop back to ASUS for repair. After weeks of no updates, it finally updated me 3 times in a week, whereby I was very busy. Nonetheless, the update was for getting my laptop repaired, with a bill. They provided a "photo" of "my" laptop. Smile. There was no explanation of what I was looking at, so I had to call in.
When I called in; a representative told me that there was liquid damage to the charging port & actually the motherboard (more money) right? I stated that there was no damage of any kind to my laptop and liquid damage would be certainly apparent in other areas, instead of just one area. The customer service person kept repeating that a photo proves that my laptop had liquid damage. Interestingly enough- they should know that any photo is suspect as the photo could be from any laptop or even the picture itself- some random from the Internet from all I know. It certainly doesn't prove that it was a photo of 'my' laptop. It was just a useless conversation. Bad company to do business with, as so many reviews indicate here.
Mind you, ASUS knew that I bought the laptop at a bargain price, as it required "proof of purchase," in order to receive the RMA. Needless to say, it sent me an invoice for $216! The laptop cost me $129! Clearly, it'd be better for me to purchase another laptop for the price of what I paid for this defective laptop. I'm now holding to speak with MicroCenter so I can inform the manager that their store has a vendor that will not honor its warranty and instead blames the customer for repairs that cannot be trusted.
Reviewed Feb. 17, 2023
I made a reasonable purchase for an Asus PB60G Mini PC. The purchase was made in March 2021. In trying to upgrade my internet the Ethernet device didn't work. Asus' reps were incompetent. They would not help. First, they detoured me to Microsoft. After both T-Mobile and Microsoft couldn't assist, they blamed an unused non-working ethernet input on me not having the warranty. I made them aware that I'm suffering from homelessness and literally trying to assert a trillion-dollar project from my position. Then, to top it off, they wasted at least 3 hours of my time. During the communications after full verification they called the device the wrong name, then they called it a laptop. The supervisor then identified the Network reset as a factory reset which could cause a major issue with any person's data. Their final answer was to try to get me to back up 600GB of data.
Reviewed Nov. 28, 2022
Purchased a commercial ($1000) motherboard for a pro-workstation on 11/7/22. The motherboard arrived in a timely manner however after a lot of failures to POST I was able to verify that it had a defective H1 DIMM slot. A couple of contacts with ASUS support and the situation is as follows: ASUS wanted to charge me 15% ($150) restocking fee for one discarded piece of plastic packing material, expect to take 3 - 5 Business to refund me after receipt of a returned unit, have yet to provide an RMA with instructions, do not offer a replacement and did not offer a repair. Looks like I now have to buy another motherboard and roll the dice to see if ASUS determine the returned/defective motherboard is worthy of a refund, how much and when. I will never buy direct from these guys again and may never buy ASUS again given the lack of QC on such a high end motherboard.
ASUS author review by ConsumerAffairs Research Team
Founded in Taipei, Taiwan in 1989, Asus is a manufacturer of computer and technology solutions. ASUS products include mobile phones, desktop PCs, laptops, tablets and more.
Asus Vivo: The Asus Vivo line of PCs is its basic desktop tower. Vivo PCs are designed to perform as all-around computers for home or office use.
Asus Transformer: The Asus Transformer is a 2-in-1 PC that can be used as a tablet or as a laptop. It is a lightweight computer designed for portability and convenience.
Republic of Gamers: Asus’ Republic of Gamers line of gaming desktop towers and laptops are gaming machines capable of high-end PC performance. There are various models at different prices.
All-in-one PCs: Asus Vivo AiO and Zen AiO computers are its all-in-one PCs. They are available in touch-screen models.
Asus Mini PCs: Asus Mini PCs condense all the functionality of a desktop PC into a compact box for office use. These devices are primarily marketed to businesses.
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