Apple Tech Support

My daughter’s iPhone 11 was dropped resulting in a cracked screen. That occurred 2 weeks ago and is currently at the service provider. The Apple ID passcode needs to be reset and I was directed to iforgot.com to put my account in recovery. I have gone through their process of account recovery for two weeks and am still waiting to reset the passcode!!! I’ve called Apple Support and spoken to half a dozen apple advisors who ensured me that I will receive a link that will allow me to reset the passcode. I received a link two nights ago. Tonight’s advisor repeated the same directions and didn’t understand why the link I received to reset the passcode was faulty. She was a senior advisor and could not or would not help us. My insurance claim expires tomorrow so I will need to begin the entire process over again. I’ve never in my life experienced such terrible customer service. Shame on you Apple! I’ve been a customer for over 10 years.

I recently had my iphone 13 pro max stolen and with my old device it had my old number even after I had changed my number. I forgot my password to my icloud and couldn't get logged in. I called customer support and they took me through all of the loops to try and recover my password after explaining to them that I did all of the necessary steps but can't get in because the number on my account is old and I don't know my password. Duhh. So I had to process a recovery account claim and it is going to take days, maybe even weeks to reset something simple as a password??? Make that make sense. What is the point in having a backup email registered if you can't even use it to change the password?

I have been an Apple product owner my entire life. In the past 2 weeks Apple tech support has eroded all thoughts that apple is ethical, effective or that apple makes a good product. Apple has always placed a priority on customer support, which justified the additional cost associated with apple products. This is clearly no longer the case. I have spent no less than 10 hours on the phone with apple support over the last 2 weeks, and they have yet to solve a single problem. In fact they have only made it worse. I have spoken with at least 10 different people, and all but one of them was NOT rude. That is of course when I can actually speak to a person, without being disconnected while on hold after getting stuck in the never-ending phone tree. Keep in mind, I have never received a callback or a follow up email. Despite being assured that I would if I was disconnected.

At the time I bought the Apple care plus nothing was mentioned about the large hold that they will place on my credit card. Once the phone got damaged and when I contacted they said they will place a hold of $1299 till they receive my old phone or they won't repair my old phone. This was never told when I purchased the iPhone along with the Apple care plus. When the time for claim comes Apple makes it very hard. Awful company. Need to get out of iPhone soon.

I have had issues with my Apple Watch for 3 months now and no one has helped me. I’m a healthcare worker and my watch won’t keep a charge and this week the face of my watch came off completely! My watch is just over a year so therefore no warranty. I paid $500 for my watch to last 1 year. Apple DOES NOT CARE! I have purchase many Apple products over the years. This will be my last! I will spread the word.

Tried to download the MLB app on my iPhone in order to get my Padres playoff tickets. Unable to login with my Apple ID, tried to reset password. Then I was locked out for 11 days, wtf? Called Apple, on hold for 20 minutes. Finally got a live person, no help. Escalated to a manager, she told me security was up to the user, she couldn’t unlock account. Still can’t get my $500 playoff tickets, no customer service. APPLE YOU SUCK.

I sent a pair of Apple Air Pods in for repair. The problem was strange sound coming from one of the pods. They allegedly fixed the problem and ran a series of quality control tests. When I received the Air Pods they didn't work at all. Tested on 2 iPhones, 1 iPad, Mac, and PC. Nothing. I call back to have the Air Pods returned again. I hear nothing and received no box for days so I call back. I went through 3 support technicians (even had a scheduled call back that never happened) before the last one tells me that they are all out of return boxes for that device. I spent well over an hour on the phone so one of the biggest multi-national companies in the world could tell me they ran out of boxes. Unbelievably poor customer service.

*** Never ever buy Apple products ***. Very bad customer service, very rude and unprofessional staff. Apple Store support workers and managers treat customers like **. They are not there to fix problems but to create problems to the customers, they are trouble makers, dishonest and unprofessional specially when it comes to saving your data or run diagnostics!!!! They do not know what the hell they are doing, it is trial and error, in this trials your data can be deleted, your phone can be destroyed!!!! And, the worst Apple Store in Canada is the one in Rideau center in Ottawa: very rude management and staff and totally unprofessional. Tech support and complaint phone numbers are non-responsive. Line connected to a piece of ** virtual answering system!!!! Trashy company!!!!

My 9-month old iWatch Series 6 (GPS and Cellular) suddenly went dark. It still “worked” I would get notifications and alarms, etc. - but there was no display at all. I took it to the local Apple Store where the tech verified my issue, went through the steps to turn off the Activation Lock, then sent it in to Apple Repair. Apple Repair sent it back without even looking at it because they said the Activation Lock was still enabled - but didn’t tell me how to disable it or what to do with it after I did! I called support and the woman walked me through the exact same steps I’d already done at the Apple Store then was at a loss and had to escalate it to a senior tech. 35 minutes later I got the Activation Lock removed. Mind you, it was all done on my phone so my watch didn’t need to be returned to me except as punishment!

I bought a product with 7day complimentary support. It turns out those 7 days start when you order and so ends days before you receive the product. I posted it in Apple community but Apple removed it.