Apple Music Reviews

My wife and I both had COVID-19, we were sick for weeks. During that time our children racked up hundreds of dollars in in-app purchases made on "click bait" oriented games. We had no idea as we literally were so sick and didn't have the capacity to be monitoring them or our finances. Apple literally doesn't care. It is a service, it's not like they bought a computer and we want a refund while keeping the computer!!! They don't care that we were so sick. They don't care about lost income. They are a huge corporate giant and don't listen or care about the voice of one.

It's not often that I can rave about a company with good customer support, but I can today. I had to contact Apple support regarding my iTunes account and getting charged with something that I did not know I had been purchasing. I had dreaded making the call for days as I figured I would wait on hold forever and I was pessimistic about even getting problem resolved. Well I was pleasantly surprised when I was able to talk with someone in less than one minute! The customer service rep, Jason I believe was helpful, patient and knowledgeable. We found the problem in less than a couple minutes. Thank you for being so easy to work with Apple Support!

I am experiencing daily iTunes charges to my debit account, ranging from .99 to $60.00, just last night 3 charges came in and overdrafted my acct causing an important bill I had authorized online to be declined by my bank. Reviewing my bank history over the past 2 months I am seeing daily itunes unathorized charges. I only have iCloud Backup at $2.99 per month authorized. I have never received a notification or receipt for any goods or services regarding these unknown itunes charges. Calling the number for itunes provided by my bank results in a bogus recorded Apple message suggesting family member charges and to pursue online investigation at The Apple site and then hangs up. Online it is a blame game. Click on this link or that to find out about the bogus charges. No phone contact for customer Support. I find the situation outrageous!

Youtube has far more songs, but the package for unlimited download is so expensive and I Only want to download the Occasional song. I just want to be able to buy what I want when I want. You can’t convince me that Google has the money to have so many songs, but Apple doesn’t. Apple charges way too much for its phones and software for iTunes and other software to be so inadequate. UI, Navigation and search are terrible.

I’ve been begging and pleading with iTunes for 2 weeks concerning a refund of in store purchases. A game I’ve played for 2 years called Legendary Game of Heroes has fraudulently collected who knows how many millions of dollars from players on the explicit premise that their investment in the virtual property would forever hold the same value and that our need to invest in the future would diminish. This happened in February of 2019. A couple days before Christmas, the developers went back on their word and completely ripped all the value away, rendering our investments useless. Developers refused to refund and have been basically ignoring players...99% of which are outraged and up in arms about it. So several have sought and were granted thousands of dollars in refunds from BOTH Google and Apple. Google is refunding a lot of people all the way back to 2017, which isn’t what I asked for.

I’ve spent the last 3 weeks attempting to get a game in progress, ($125 paid in a month) restored for a game “Home Design”, and when that failed, as the game company refused to acknowledge my written messages contacting them..as they instructed in their “terms of agreement and service”, I contacted ITunes assuming they would care whether the products they sell in ITunes are credible companies. I learned they do not take responsibility, financially or even contacting the developer companies that make a fortune off of these games. ITunes of course gets their profit off the games as well.

Over the last two years I have had numerous unauthorized iTunes charges show up on my charge cards ranging from iTunes games, Roblox, Spotify, iBooks etc.. things that I never purchased or my kids. Of course when I call Apple they accuse my kids and their apple ID logins as the ones that downloaded these apps. Apple never gives me a credit on my charge card based on these unauthorized charges. I spend thousands of dollars in new iPhones over the years so it's not like we can't afford it. It's the principle of the matter that these charges are not valid. I have to go to charge card company to report this fraud.

Over the last 2 weeks I have spent many hours with Apple Care and then referred to iTunes concerning my request for a refund for an app that I was billed for but did not have. Apple Care screen shared with me to see the app was being charged and yet I did not have it on my iPhone or iPad. It seemed like a "no brainer" but iTunes has continued to refuse to adjust the charges. I am astounded that Apple's customer service is so appalling and arbitrary being told that managers above the level of Senior Adviser do not or can not take calls and that I must send an email to complain or request for further action.

Every time purchase made it is never received. Tried to get refund, instead was billed for purchases never received. Unable to solve issues, cannot connect with customer service. This going on for the last year.

It started with a purchase of an itunes card. I purchased the card at Walmart and the code was unreadable so I contacted itunes support and I got passed from person to person. Long story short I ended up with 2 case #s and still 5 days later after submitting proof of purchase twice, I’m still waiting to get my itunes card credited to my account. Something that should've been so simple turned out to be a nightmare. Shame on Apple since they're such a big company I would've expected much more. I am now regretting purchasing a $1500. computer from them just recently. Their associates seem nice but totally oblivious to how to handle a simple problem.

Apple iTunes has set-up an billing scam which takes advantage of not only the parents but the children. I have twice remove my method of payment on the iTunes account but they keep deducting money from my account. How is this legal.

I'll detail briefly on the issues I've had in just 2 years dealing with Apple. Before that, I just would like to say that I do not understand how it's approaching 2020 and iPhone has no SD card slot for extra memory, but they tell you to backup and restore with iTunes or pay money for iCloud storage. The cost of these phones are overpriced and limitations beyond limitations.

Recently I noticed a movie I bought years ago was not showing up on my Apple TV. I checked my iTunes on my computer and it was there, but it decided not to show up on my Apple TV. Sent an email to customer support and they pretty much gave me a generic “oh well, we may have messed up and if we did we aren’t authorized to give an additional download even though we’re at fault. Customers should back up their purchases.” Which has nothing to do with the issue since the movie is on my iTunes but not showing up on my Apple TV which pulls from my iTunes.

My young child clicked on a picture App by mistake of £8.99 PER WEEK, 2 weeks £17.98!!?? When I contacted them to explain & ask for a REFUND, then said a FLAT NO, they were not interested!!! I am very DISAPPOINTED and want to take this further!!!!

We were shocked to learn the run-around that Apple (a near $1T company) gives over its iTunes cards. We recently purchased a $50 iTunes Gift Card at Target only to learn an hour later that it was previously redeemed. We went back the same day to get a Refund from Target but we were informed that it was an Apple fraud issue and they could look up the perpetrator and credit us back. After multiple phone calls and emails and nearly 2 hours on the phone with Apple it is clear that Apple iTunes cards are a buy at your own risk scam. Basically, Apple assumes you redeemed it and it is your responsibility, they take no ownership of their iTunes cards or the fraudulent activities occurring with their cards.

I purchased 2 sacks of gems from Golf Clash game, & was billed by the itunes store, 10.46 for each sack of gems, 1 of them I received, & 1 I did not receive. I contacted itunes for a refund, & they denied me, & referred me to the game developer which I contacted, & asked them if they could just give me the 1,200 gems I purchased for 10.46 but never received, they sent me back to Apple saying it is apple’s platform, not there’s. Funny thing is the game can verify if you purchase something, & get it, but they cannot verify if you didn’t get something you purchased??? Really??? I am so pissed b/c after that I added up all my receipts from that game, & I had spent 717.27 on that game in just 33 days, & the game won’t reimburse me 1,200 gems, & apple won’t refund me 10.46? Wtf?

A sum of Rs. 2049/= deducted from my account as VIN*ITUNES CHARGES on 14th August 2019 at 10.52 PM, I have not done any such transaction. I have also not requested for any such account. Kindly look into the matter and refund back my amount. Kindly do this urgently. Ashima

I purchased a equalizer app from the Apple App Store like 2 years ago and not too long ago Apple discontinued the app! I didn’t find out until I tried to use it one day with a message saying that the app could not be installed. I never got the money I paid for the app back. I know iTunes don’t care too much about their customers because I had trials I’ve cancelled but still have been charged for them! Just recently I downloaded a piano teaching app and a couple of other music learning apps. Well, I canceled every app on the account and a week later seen money was deducted from my bank account with Apple next to the charge. I went to my account to see what I was charged for and magically the piano learning app was still active. That’s not business, it’s stealing! Now I have to screenshot every time I cancel anything from Apple. (If I have to worry about things like that, I will go to Android!)

Was charged for a subscription I had cancelled. Contacted customer support. They refused to refund and did nothing but use terms and conditions as their shield. Used ITUNES for 13 years and spent close to $6000 over the years and they show no loyalty to customers. Will never use again.

I would say Apple no longer cares about their customers. A game I play suddenly made a purchase for me for an amount I would not spend. When I contacted customer service because you have to now I was told, "After reviewing your issue there is nothing we can do." Never mind if you look at past purchases, it can be seen. I would not spend this amount in game. And going by the name I would say she wasn’t even in the USA. So they have also outsourced their customer service. I will never buy Apple again as the company is now about money not anything else.

I have been in the hospital with breast cancer and have had someone taking care of my bills. Well my bank gets a hold of me and lets me know about all these charges to my bank account from the Apple store. First I chat then some calls me and basically tells me that I will only receive $15.00 back and they took took out well over $300.00 from my account. Pretty much all they said was sorry and that is all they can do for me. Well let me tell you Apple won’t get away with this. Not only did someone use my credit card but now Apple is frauding me. I’m dealing with cancer and all they are doing is killing me as well. I will be posting this everywhere I can. Also they will be dealing with my lawyer as well. Please everyone check your bank statements and make sure they are not frauding you as well. I just do t understand how Apple can take advantage of someone who is so sick.

I just talked to customer service. I was charged twice for the same amount without my knowledge. I talked and chatted with 2 different people seeing if I could get any help on the subject. Both were useless and a complete waste of time. The one I talked to over the phone was very rude, no help whatsoever. "They both reviewed" my case "carefully" (in less than a minute) and I was told there was no way I could be issued a refund, as I didn't meet the requirements for one. Such disappointment. Seems like they are all given the same speech to read as both said the exact same thing.

I spoke to Apple support and was to be credited a charge back to my account. It didn’t happen, and caused my account to overdraft. I called and spoke to Apple support and received no help at all. It was very clear that they just didn’t care. Beware if you have an accidental purchase from Apple, because they will tell you that they will refund the charge, but they don’t. I am very upset with Apple support, and asked to speak to a supervisor and was not even given that option.

This matter has been in the process since March 11. How long does it take to refund me 300.00? It was a scam which was never completed, police investigated, you did a follow up. I provided you with the cards which were cancelled by you. I supplied you with my bank info when asked so you could deposit the said funds. I am annoyed and about to call the Better Business Bureau and report this. You have my 300.00. I have tried to contact the company several times but so far nothing new. They haven’t replied to any of my emails. Diane **

I was in the process of making an in-game purchase when a message from iTunes popped up asking me to update my credit card info. I did and iTunes messaged my purchase was complete. They charged me $100 but I did not receive the purchase. I requested a refund and was denied. I asked why, as I had provided the pic of their message and the in game support directing me to them and was told they’re not allowed to tell me why. Very disappointing support.

Called and asked them why my Apple ID has been permanently disabled, but they just cannot give me any good reason... So 5 movies, 23 shows, 219 songs, $361 left over iTune credits, and almost $600 Apple store gift cards from few years of Apple device upgrade were all there!

I noticed on my bank statement that there have been at least 20 fraudulent charges on my iTunes account going back to January of 2018. I contacted Apple to dispute them and they told me that someone had opened up an account with my card, but they can't tell me who it is, and they can only reimburse me for ONE charge. I asked them why this is, and they literally said "That's what the computer tells me." I asked if there is an actual person I can talk to about this decision and they said no. I spoke with this woman's supervisor, who told me the same thing. No one could tell me an actual reason for any of their answers except "Because the computer says so." They were in no way helpful or even sympathetic to my situation. WORST customer service I have ever experienced.

I downloaded an app from the App Store to my iPhone, this app was listed as "free", there was no mention of any kind of in-app purchases. After I downloaded the app, when I attempted to use it, I found the app would not work at all until I purchased access for $60. YOU'VE GOT TO BE KIDDING ME!! I was surprised when the store said it was free, but $60 is far more than what I feel this is worth. I immediately removed the app. NOTE: I wanted to rate this "no stars" but this web page forced me to give it at least one star.

I have been a devoted iPhone user for over 10 years. I have had iPhone after iPhone since the first one came out. I have never had a problem with iTunes or Apple until this morning. I talked with a representative name Dipak. I had been attempting to purchase a .99 coin package on a game app. However the charge was never purchased I guess like 43.00 times. This man was very rude and not only was he not helpful, he basically came across as "I made my decision. Deal with it." It saddened me to say after all these years I will get rid of this iPhone and never purchase another product Apple makes. A company should not be able to just make up charges and overdraft a family’s account. And then treat you like nothing when you ask them to explain why this happened. Please someone do something about this man before Apple loses more customers due to his attitude.

I noticed unapproved charges on my account through a card I did not have connected to my iTunes account. I had a chat with a representative and they credited me only $19.99 of over $200 of fraudulent charges because of their guidelines which was not even explained. They were just sorry. Then all of a sudden my chat ends... So much for customer service. I think Apple is so big they do not care about customer loyalty. I will now pursue other means to have these fraudulent charges reversed. I was not even asking for all charges. Apple I am very disappointed in your customer service especially since I have been a customer for over 25 years.