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Reviewed April 28, 2020
My wife and I both had COVID-19, we were sick for weeks. During that time our children racked up hundreds of dollars in in-app purchases made on "click bait" oriented games. We had no idea as we literally were so sick and didn't have the capacity to be monitoring them or our finances. Apple literally doesn't care. It is a service, it's not like they bought a computer and we want a refund while keeping the computer!!! They don't care that we were so sick. They don't care about lost income. They are a huge corporate giant and don't listen or care about the voice of one.
Reviewed Feb. 26, 2020
It's not often that I can rave about a company with good customer support, but I can today. I had to contact Apple support regarding my iTunes account and getting charged with something that I did not know I had been purchasing. I had dreaded making the call for days as I figured I would wait on hold forever and I was pessimistic about even getting problem resolved. Well I was pleasantly surprised when I was able to talk with someone in less than one minute! The customer service rep, Jason I believe was helpful, patient and knowledgeable. We found the problem in less than a couple minutes. Thank you for being so easy to work with Apple Support!
Reviewed Jan. 24, 2020
I am experiencing daily iTunes charges to my debit account, ranging from .99 to $60.00, just last night 3 charges came in and overdrafted my acct causing an important bill I had authorized online to be declined by my bank. Reviewing my bank history over the past 2 months I am seeing daily itunes unathorized charges. I only have iCloud Backup at $2.99 per month authorized. I have never received a notification or receipt for any goods or services regarding these unknown itunes charges. Calling the number for itunes provided by my bank results in a bogus recorded Apple message suggesting family member charges and to pursue online investigation at The Apple site and then hangs up. Online it is a blame game. Click on this link or that to find out about the bogus charges. No phone contact for customer Support. I find the situation outrageous!
To make matters worse, I am seeing An “update payment method” to ensure that my photos won't be deleted from icloud, the only $2.99 fee I actually ever signed up for. These unauthorized charges have cost Me a bundle in overdraft fees and caused Important bills to be declined as my bank pays the multitude of itunes charges and overdrafts me and declines my important bills. I paid online when I thought my funds were clear to pay them as I hadnt realized Apple had a A preauthorized scam going on not authorized charges.
Reviewed Jan. 2, 2020
Youtube has far more songs, but the package for unlimited download is so expensive and I Only want to download the Occasional song. I just want to be able to buy what I want when I want. You can’t convince me that Google has the money to have so many songs, but Apple doesn’t. Apple charges way too much for its phones and software for iTunes and other software to be so inadequate. UI, Navigation and search are terrible.
Reviewed Dec. 29, 2019
I’ve been begging and pleading with iTunes for 2 weeks concerning a refund of in store purchases. A game I’ve played for 2 years called Legendary Game of Heroes has fraudulently collected who knows how many millions of dollars from players on the explicit premise that their investment in the virtual property would forever hold the same value and that our need to invest in the future would diminish. This happened in February of 2019. A couple days before Christmas, the developers went back on their word and completely ripped all the value away, rendering our investments useless. Developers refused to refund and have been basically ignoring players...99% of which are outraged and up in arms about it. So several have sought and were granted thousands of dollars in refunds from BOTH Google and Apple. Google is refunding a lot of people all the way back to 2017, which isn’t what I asked for.
Now, I know Apple has terms and conditions and whatnot, but everyone who asked for a refund had the exact same situation. A lot of people were granted refunds...but me? Nope! They refused to help me. I sent them screen shots, proof of what the app on their platform is doing to people. I called, I begged and pleaded and asked for explanations as to why others got refunded and not me. Always the same BS response of "we review each refund case carefully and yours doesn’t meet the requirements" THEY ARE ALL THE SAME...but their refusal to help me, a loyal customer of Apple for over a decade, is asinine! They sent an email saying their decision was final and would not discuss it anymore. No explanation as to why, wouldn’t answer my questions, just no No NO! So Google seems to actually give a ** more about their customers. I’ll now be contacting my Bank and having them issue chargebacks!
Reviewed Nov. 24, 2019
I’ve spent the last 3 weeks attempting to get a game in progress, ($125 paid in a month) restored for a game “Home Design”, and when that failed, as the game company refused to acknowledge my written messages contacting them..as they instructed in their “terms of agreement and service”, I contacted ITunes assuming they would care whether the products they sell in ITunes are credible companies. I learned they do not take responsibility, financially or even contacting the developer companies that make a fortune off of these games. ITunes of course gets their profit off the games as well.
To add insult to injury, in addition to not getting my money back or the game progress restored..as promised by the developer, ITunes phone reps informed that since I had disputed the charges through PayPal, that they are blocking my use of Pay Pal or my credit card from ITunes. This is my only way of paying so they will not be getting my business any longer. The idea of punishing me for an error one of their developers made in incomprehensible and should be illegal. However, their stand is you are “on your own” when you choose to purchase a product from ITunes.
I was under the belief they would care that their developers had good reputations and a means for resolving lost money to the developers, but after spending hours on the phone with multiple ITunes phone representatives, eventually to the the highest level, I was just now told they have no intention of even looking into the concerns about this company/developer named “Glu”. So I doubt they care that ITunes and Apple reputation is being damaged by any of these other developers products they sell either. So beware!
These companies have no contact information in their “terms of agreement” other than a link to email them. When I did this, I was told that they were not responsible for the product..and I had to contact some other “team”, which I did many times but never got any responses indicating they had even READ my letter, let alone were willing to resolve the problem. Shame on Apple and ITunes!
Reviewed Oct. 9, 2019
Over the last two years I have had numerous unauthorized iTunes charges show up on my charge cards ranging from iTunes games, Roblox, Spotify, iBooks etc.. things that I never purchased or my kids. Of course when I call Apple they accuse my kids and their apple ID logins as the ones that downloaded these apps. Apple never gives me a credit on my charge card based on these unauthorized charges. I spend thousands of dollars in new iPhones over the years so it's not like we can't afford it. It's the principle of the matter that these charges are not valid. I have to go to charge card company to report this fraud.
This last time takes the cake. I have had an inactive iTunes account since last February. As soon as I put in a charge card number for Huber, iTunes suddenly grabs that card number and charges a bunch more iTunes apps. This happens although I haven't had an active iTunes account for 6 months. They of course blame my kids once again. They refuse to give me a credit on these charges. Not sure how they can charge me when my iTunes account is inactive. I think the writing is on the wall folks. This is unbelievable.
Reviewed Sept. 30, 2019
Over the last 2 weeks I have spent many hours with Apple Care and then referred to iTunes concerning my request for a refund for an app that I was billed for but did not have. Apple Care screen shared with me to see the app was being charged and yet I did not have it on my iPhone or iPad. It seemed like a "no brainer" but iTunes has continued to refuse to adjust the charges. I am astounded that Apple's customer service is so appalling and arbitrary being told that managers above the level of Senior Adviser do not or can not take calls and that I must send an email to complain or request for further action.
I have names and case numbers and documented many of the hours that I spent on the phone with Apple to no avail. I thought to "Google" iTunes complaints to see if there were other consumers upset about the subject and now see that there are many complaints. It seems we just have to live with it? If you use an Apple device and want an app you have to get it through iTunes and pay through iTunes. Then when it doesn't work, and Apple Care employees have verified that it doesn't work, they refuse to adjust the charges. I consider this totally unacceptable.
Reviewed Sept. 21, 2019
Every time purchase made it is never received. Tried to get refund, instead was billed for purchases never received. Unable to solve issues, cannot connect with customer service. This going on for the last year.
Reviewed Sept. 20, 2019
It started with a purchase of an itunes card. I purchased the card at Walmart and the code was unreadable so I contacted itunes support and I got passed from person to person. Long story short I ended up with 2 case #s and still 5 days later after submitting proof of purchase twice, I’m still waiting to get my itunes card credited to my account. Something that should've been so simple turned out to be a nightmare. Shame on Apple since they're such a big company I would've expected much more. I am now regretting purchasing a $1500. computer from them just recently. Their associates seem nice but totally oblivious to how to handle a simple problem.
Reviewed Sept. 16, 2019
Apple iTunes has set-up an billing scam which takes advantage of not only the parents but the children. I have twice remove my method of payment on the iTunes account but they keep deducting money from my account. How is this legal.
Reviewed Sept. 15, 2019
I'll detail briefly on the issues I've had in just 2 years dealing with Apple. Before that, I just would like to say that I do not understand how it's approaching 2020 and iPhone has no SD card slot for extra memory, but they tell you to backup and restore with iTunes or pay money for iCloud storage. The cost of these phones are overpriced and limitations beyond limitations.
My issues were with iTunes and the support I got along with the support after I made a purchase for urBeats3 earbuds and support with my password on my notes. I made several purchases via iTunes over the years at least over 10, and last year I was looking to remove songs off my old phone to add new ones. When I discovered that over half the album is unavailable even after I purchased this album. After several calls and a whole month of emails I was told that the seller takes down things and when they do even if another seller puts up the same content, it belonged to that seller and will not be available. So it's buy it over again or it's gone. They gave me 20 dollar credit to buy the album back but there were more I needed.
I changed from one iPhone to another and couldn't remember my pw for the phone, locked myself out and they wouldn't help me unlock and was told to use iTunes to reset which would mean I'd lose whatever was not synced to iCloud. After I did so I couldn't remember the pw for the notes I had. Was told, "Sorry we can't help you." Luckily I was able to remember the pw for my notes but the hassle dealing with people who hung up on me disconnected chat services. Unbelievable!
I bought urBeats3 earbuds and thought they were not working, went to the store and was told that because 1 year warranty is through Apple I have to go through them for 1 year and after that then I can get help from the store. Had to book an appointment to go in wait for 20 mins to be seen. The issue was the 3.5mm adapter, but I had to purchase a new one before I could test if it was working or not. Was not happy with that resolve either.
The last straw was tonight, I purchased an album a year ago and wanted to listen again. Cloud icon for every song, but "This item is no longer available" but I paid 20 bucks for it. Out of 26 songs only 6 were playable. I can't re download the songs and can't even listen to them. Contacted Apple support and they wouldn't help me. Told me anything that is modified on the store they have no control over. So if you buy something unless you have a backup someplace you will not see them again.
I recently did an upgrade on my PC, a whole OS change and have to start over and was told they can't help me. But gave me 5 iTunes credits, IDK but for 24 songs I can't download 5 credits not gonna help that. I've tried to do some things on my own to help resolve. End result I'm just going to torrent all the songs I'm missing and as for my Apple devices I'm going to sell them and switch over to an alternative. Note 10 looks really nice. Note 10 Specs: microSD, up to 1 TB (uses shared SIM slot) - dual SIM model only. Internal 256GB 12GB RAM, 512GB 12GB RAM. Not gonna lie that in itself is a worthy cause for change. As for myself, Apple and I had a good run for a few short years. Change is always a good thing.
Reviewed Sept. 13, 2019
Recently I noticed a movie I bought years ago was not showing up on my Apple TV. I checked my iTunes on my computer and it was there, but it decided not to show up on my Apple TV. Sent an email to customer support and they pretty much gave me a generic “oh well, we may have messed up and if we did we aren’t authorized to give an additional download even though we’re at fault. Customers should back up their purchases.” Which has nothing to do with the issue since the movie is on my iTunes but not showing up on my Apple TV which pulls from my iTunes.
Reviewed Sept. 12, 2019
My young child clicked on a picture App by mistake of £8.99 PER WEEK, 2 weeks £17.98!!?? When I contacted them to explain & ask for a REFUND, then said a FLAT NO, they were not interested!!! I am very DISAPPOINTED and want to take this further!!!!
Reviewed Aug. 26, 2019
We were shocked to learn the run-around that Apple (a near $1T company) gives over its iTunes cards. We recently purchased a $50 iTunes Gift Card at Target only to learn an hour later that it was previously redeemed. We went back the same day to get a Refund from Target but we were informed that it was an Apple fraud issue and they could look up the perpetrator and credit us back. After multiple phone calls and emails and nearly 2 hours on the phone with Apple it is clear that Apple iTunes cards are a buy at your own risk scam. Basically, Apple assumes you redeemed it and it is your responsibility, they take no ownership of their iTunes cards or the fraudulent activities occurring with their cards.
In the unfortunate event that you purchase a card that has already been redeemed neither Apple or the original Vendor will take ownership of the issue and you are out the money without opening a Credit Card dispute which takes 4-6 weeks if you are successful. Apple’s service department actually recommended we call our Credit Card company and tell them it was a Fraudulent Charge (e.g., for us to commit Fraud). Not sure how Apple can get away with this, but our bottom line lessons were: a) don’t buy iTunes cards from a store, b) if you have to make sure it is on a separate receipt, and c) don’t expect resolution or support from Apple!
Reviewed Aug. 22, 2019
I purchased 2 sacks of gems from Golf Clash game, & was billed by the itunes store, 10.46 for each sack of gems, 1 of them I received, & 1 I did not receive. I contacted itunes for a refund, & they denied me, & referred me to the game developer which I contacted, & asked them if they could just give me the 1,200 gems I purchased for 10.46 but never received, they sent me back to Apple saying it is apple’s platform, not there’s. Funny thing is the game can verify if you purchase something, & get it, but they cannot verify if you didn’t get something you purchased??? Really??? I am so pissed b/c after that I added up all my receipts from that game, & I had spent 717.27 on that game in just 33 days, & the game won’t reimburse me 1,200 gems, & apple won’t refund me 10.46? Wtf?
Reviewed Aug. 16, 2019
A sum of Rs. 2049/= deducted from my account as VIN*ITUNES CHARGES on 14th August 2019 at 10.52 PM, I have not done any such transaction. I have also not requested for any such account. Kindly look into the matter and refund back my amount. Kindly do this urgently. Ashima
Reviewed July 25, 2019
I purchased a equalizer app from the Apple App Store like 2 years ago and not too long ago Apple discontinued the app! I didn’t find out until I tried to use it one day with a message saying that the app could not be installed. I never got the money I paid for the app back. I know iTunes don’t care too much about their customers because I had trials I’ve cancelled but still have been charged for them! Just recently I downloaded a piano teaching app and a couple of other music learning apps. Well, I canceled every app on the account and a week later seen money was deducted from my bank account with Apple next to the charge. I went to my account to see what I was charged for and magically the piano learning app was still active. That’s not business, it’s stealing! Now I have to screenshot every time I cancel anything from Apple. (If I have to worry about things like that, I will go to Android!)
Reviewed July 23, 2019
Was charged for a subscription I had cancelled. Contacted customer support. They refused to refund and did nothing but use terms and conditions as their shield. Used ITUNES for 13 years and spent close to $6000 over the years and they show no loyalty to customers. Will never use again.
Reviewed July 21, 2019
I would say Apple no longer cares about their customers. A game I play suddenly made a purchase for me for an amount I would not spend. When I contacted customer service because you have to now I was told, "After reviewing your issue there is nothing we can do." Never mind if you look at past purchases, it can be seen. I would not spend this amount in game. And going by the name I would say she wasn’t even in the USA. So they have also outsourced their customer service. I will never buy Apple again as the company is now about money not anything else.
Reviewed July 18, 2019
I have been in the hospital with breast cancer and have had someone taking care of my bills. Well my bank gets a hold of me and lets me know about all these charges to my bank account from the Apple store. First I chat then some calls me and basically tells me that I will only receive $15.00 back and they took took out well over $300.00 from my account. Pretty much all they said was sorry and that is all they can do for me. Well let me tell you Apple won’t get away with this. Not only did someone use my credit card but now Apple is frauding me. I’m dealing with cancer and all they are doing is killing me as well. I will be posting this everywhere I can. Also they will be dealing with my lawyer as well. Please everyone check your bank statements and make sure they are not frauding you as well. I just do t understand how Apple can take advantage of someone who is so sick.
Reviewed July 3, 2019
I just talked to customer service. I was charged twice for the same amount without my knowledge. I talked and chatted with 2 different people seeing if I could get any help on the subject. Both were useless and a complete waste of time. The one I talked to over the phone was very rude, no help whatsoever. "They both reviewed" my case "carefully" (in less than a minute) and I was told there was no way I could be issued a refund, as I didn't meet the requirements for one. Such disappointment. Seems like they are all given the same speech to read as both said the exact same thing.
Reviewed June 27, 2019
I spoke to Apple support and was to be credited a charge back to my account. It didn’t happen, and caused my account to overdraft. I called and spoke to Apple support and received no help at all. It was very clear that they just didn’t care. Beware if you have an accidental purchase from Apple, because they will tell you that they will refund the charge, but they don’t. I am very upset with Apple support, and asked to speak to a supervisor and was not even given that option.
Reviewed June 18, 2019
This matter has been in the process since March 11. How long does it take to refund me 300.00? It was a scam which was never completed, police investigated, you did a follow up. I provided you with the cards which were cancelled by you. I supplied you with my bank info when asked so you could deposit the said funds. I am annoyed and about to call the Better Business Bureau and report this. You have my 300.00. I have tried to contact the company several times but so far nothing new. They haven’t replied to any of my emails. Diane **
Reviewed June 2, 2019
I was in the process of making an in-game purchase when a message from iTunes popped up asking me to update my credit card info. I did and iTunes messaged my purchase was complete. They charged me $100 but I did not receive the purchase. I requested a refund and was denied. I asked why, as I had provided the pic of their message and the in game support directing me to them and was told they’re not allowed to tell me why. Very disappointing support.
Reviewed May 28, 2019
Called and asked them why my Apple ID has been permanently disabled, but they just cannot give me any good reason... So 5 movies, 23 shows, 219 songs, $361 left over iTune credits, and almost $600 Apple store gift cards from few years of Apple device upgrade were all there!
Reviewed May 23, 2019
I noticed on my bank statement that there have been at least 20 fraudulent charges on my iTunes account going back to January of 2018. I contacted Apple to dispute them and they told me that someone had opened up an account with my card, but they can't tell me who it is, and they can only reimburse me for ONE charge. I asked them why this is, and they literally said "That's what the computer tells me." I asked if there is an actual person I can talk to about this decision and they said no. I spoke with this woman's supervisor, who told me the same thing. No one could tell me an actual reason for any of their answers except "Because the computer says so." They were in no way helpful or even sympathetic to my situation. WORST customer service I have ever experienced.
Reviewed May 22, 2019
I downloaded an app from the App Store to my iPhone, this app was listed as "free", there was no mention of any kind of in-app purchases. After I downloaded the app, when I attempted to use it, I found the app would not work at all until I purchased access for $60. YOU'VE GOT TO BE KIDDING ME!! I was surprised when the store said it was free, but $60 is far more than what I feel this is worth. I immediately removed the app. NOTE: I wanted to rate this "no stars" but this web page forced me to give it at least one star.
Reviewed May 15, 2019
I have been a devoted iPhone user for over 10 years. I have had iPhone after iPhone since the first one came out. I have never had a problem with iTunes or Apple until this morning. I talked with a representative name Dipak. I had been attempting to purchase a .99 coin package on a game app. However the charge was never purchased I guess like 43.00 times. This man was very rude and not only was he not helpful, he basically came across as "I made my decision. Deal with it." It saddened me to say after all these years I will get rid of this iPhone and never purchase another product Apple makes. A company should not be able to just make up charges and overdraft a family’s account. And then treat you like nothing when you ask them to explain why this happened. Please someone do something about this man before Apple loses more customers due to his attitude.
Reviewed April 28, 2019
I noticed unapproved charges on my account through a card I did not have connected to my iTunes account. I had a chat with a representative and they credited me only $19.99 of over $200 of fraudulent charges because of their guidelines which was not even explained. They were just sorry. Then all of a sudden my chat ends... So much for customer service. I think Apple is so big they do not care about customer loyalty. I will now pursue other means to have these fraudulent charges reversed. I was not even asking for all charges. Apple I am very disappointed in your customer service especially since I have been a customer for over 25 years.
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