Apple iTunes
Overall Satisfaction Rating
3.05/5
  • 5 stars
    9
  • 4 stars
    8
  • 3 stars
    9
  • 2 stars
    2
  • 1 star
    15
Based on 43 ratings submitted in the last year
Show rating distribution

Apple iTunes

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Last updated: Nov. 21, 2017

399 Apple iTunes Consumer Reviews and Complaints

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Verified Reviewer Verified Buyer
Original review: Nov. 21, 2017

These people double billed my family account repeatedly over several months. When confronted they failed to make it right knowing the charges were for the same amount within second of the duplicate charge by the same IP and piece of equipment. Instead they chose to punish the customer for the complaint and locked the Apple ID from even downloading FREE apps already on the cloud for the user. I only have 2 users on this family account, my wife and I. She never buys from iTunes. So I kicked myself off her Apple account as a family sharing and iTunes asked for a new payment card on my account. I entered it and made one (1) purchase carefully of credits on an app. Looked at my iPhone bank app and boom, again they billed it two (2) times within minutes!!! You got to be kidding me, I thought. How bold are these pirates?

I'm putting them on my pirate list forever now, that has to include cancelling both debit cards as they will not let you remove them from your accounts. Never purchasing again no matter how badly I want an app, and looking for new equipment manufactured by more honest companies. My advise to you is God help you if they decide to cheat you using Apple Pay or iTunes. They will just laugh in your face once they convert your money out of your bank. And customer service is tragic (send us an email, we won't answer if you question piracy from your account). If I could give 0 stars I would most certainly have done so!!!

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Verified Reviewer
Original review: Nov. 16, 2017

I've always been lead to believe that Apple products are always superior to competing ones. Based on my experiences with iTunes, I'm not impressed and I don't like it as much as Spotify.

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Verified Reviewer
Original review: Nov. 16, 2017

A couple of weeks ago I saw double billing several times on my debit card. It's on Family Sharing and assumed they billed both id's. Emailed them stating quit stop stealing! They then locked me out of the store to download anything stating on a screen prompt your plan disputed a charge. REALLY? So why would that keep our plan from future purchases? We should have but did not dispute the charge at our bank. I immediately powered off my new iPad mini and will put it in the trash and since I have new phones also pay the contracts and use another manufacturer's phones. The issue is Apple has gotten too big for their britches and treats customers as slaves to them. Move on as I will to a better manufacture who doesn't want to be your lifeline banker and mother!!!

Verified Reviewer
Original review: Nov. 16, 2017

I signed up for iTunes to have music for car trips. I didn't know that I would not be able to put that music on my iPod once I purchased it. So now, I have all this music that I can only listen to in my office.

Verified Reviewer
Original review: Nov. 13, 2017

I have contacted iTunes repeatedly because every time I try to redeem a gift card I run into a problem. They have done nothing to address this. My solution is to buy songs from Amazon instead. Also, why do these idiots format the jewel case insert as white on blue? Either they don't realize that it wastes a lot of expensive color ink or they don't care. Or both. All in all, iTunes support is about the same as the rest of Apple support - poor at best, non-existent at worst.

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Verified Reviewer
Original review: Nov. 9, 2017

Selection was great. What I did not care for was before I had chance to renew, it was like music was there one day next day music downloaded was gone. That's why wasn't renewed.

Verified Reviewer
Original review: Nov. 9, 2017

I've had iTunes for over 10 years. Their selection of music is incredible and my only complaint is that they didn't archive my purchases over the years so if I ever lost my music, I would only be able to retrieve the songs I bought recently.

Verified Reviewer
Original review: Nov. 8, 2017

Customer service is hard to get ahold of and long wait times! Have had problems downloading music and double billing. Have also had to call them several times and get the runaround.

Verified Reviewer
Original review: Nov. 8, 2017

iTunes is a user friendly service that unfortunately doesn't have many of the older songs. Of course the popular songs are pricey. Also the ring tones are expensive, they cost as much as the songs.

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Verified Reviewer
Original review: Nov. 7, 2017

I miss the old iTunes. Being prompted to join Apple Music every time I just want to listen to my music is downright awful. I do not care for the fact that the Apple juggernauts forced their streaming service on their users.

Verified Reviewer
Original review: Nov. 6, 2017

I enjoyed downloading with iTunes. It may have a little faults at times, but what company does not. iTunes has excellent customer service and I would recommend it for downloading music.

Verified Reviewer
Original review: Nov. 5, 2017

My experience with iTunes consists solely of downloading purchased music content. I have downloaded both an entire album and individual tunes from various albums.

Verified Reviewer
Original review: Nov. 4, 2017

A charge of $1.27 appeared on my Visa statement from iTunes on Oct 13 that I didn't recognize. On Nov 2, 2017 I went to my iTunes account to see what it was for. It wasn't there. Chat and a phone call that had to go through 3 departments (with a wait each time, and each wanting the same info from me) resulted, an hour later, in the answer that someone had "linked" their account to mine. They had made the purchase which appeared on their iTunes account, but not mine, and had been charged to my credit card. Apple wouldn't tell me the name of the person but they did confirm it wasn't my husband. Apple said they would unlink the account and refund my $1.27. Needless to say, if this person or group can link an account to mine they can probably link an account to anyone's. $1.27 times a billion iTunes accounts… But we don't know what they bought or who they are because Apple said it has to protect their privacy.

Verified Reviewer
Original review: Nov. 4, 2017

iTunes is easy to use. It has all types of music for everyone. It’s a 5 Star experience. You can create playlists which is amazing and it make for a great personal touch.

Verified Reviewer
Original review: Nov. 3, 2017

I chose the overall scale of 1 to 5 to be 5 the greater because of the quality of service that go with being on top with digital music service. Having a lot of account features to add to the newly design of objects they carry a lots of sound. Having a more complex material user experience within the section that has the best overall successful music selection. How every the to make a device in the digital music field become a competition to be the top and the most valuable consumer experience to the fact of lost costing facts of life. Also digital music play a great impact on how sound build up goes in different places in the world.

Verified Reviewer
Original review: Nov. 3, 2017

Transferring music from iTunes to an Android device is always not straightforward. After purchasing the music, you should be allowed to do what you want to do with it.

Verified Reviewer
Original review: Nov. 2, 2017

I used to listen to iTunes all the time. Since they made it near impossible to listen to any decent music without paying a fee and/or without advertisements every other, if not after every, song, I don't bother, at all. If they've changed away from that formatting, I wouldn't know. Haven't seen or heard anything and haven't gone on iTunes in close to a year! That's how much I dislike paying $$ on top of $$.

Verified Reviewer
Original review: Nov. 2, 2017

Love the wide range and pricing. Easy to choose and download. It crosses to other devices seamlessly. Don't like the player that seems to upgrade weekly though.

Verified Reviewer
Original review: Nov. 1, 2017

Too expensive and feel like I'm stuck with them once I have a large number of iTunes. I dislike the platform and how you are forced to look at songs you may not be interested in.

Verified Reviewer
Original review: Nov. 1, 2017

iTunes fits my needs. I find it very easy to find the recordings that I want and find the price to be extremely reasonable. User-friendly and more so now than in prior years.

Verified Reviewer
Original review: Oct. 31, 2017

Not user friendly at all, very confusing and the interface is very generic on iPhone 7 Plus. I have actually gone back to Google Music from iTunes because of this.

Verified Reviewer
Original review: Oct. 30, 2017

With iTunes you can only play or view music if you have purchased it or you if have imported your music from another source. This is the reason I don't use my iTunes app.

Verified Reviewer
Original review: Oct. 29, 2017

The chief reason that iTunes does not deserve a perfect score is you receive no help from them in transferring music you purchased from the original Apple-compliant device to successor devices. I have lost a good bit of music when the original iPod failed and I had to purchase a new one.

Verified Reviewer
Original review: Oct. 29, 2017

I like having my music collection available, and I can organize it, but I wish I could have it on my android phone. I also lost some of my music and have to rip it from CD again.

Verified Reviewer
Original review: Oct. 28, 2017

ITunes is affordable, user friendly and offers a diverse, comprehensive selection of musical genres. I especially enjoy using it to hear spa like music for my evening slumber.... so relaxing and gentle as the music lulls me to a peaceful sleep. I love using iTunes!

Verified Reviewer
Original review: Oct. 28, 2017

I really enjoy downloading games, music and other items from here. They have a wide selection and great deals on music and books. I would recommend them to anyone.

Verified Reviewer
Original review: Oct. 27, 2017

I would like to be able to find more old music iTunes. I like the classic country music and it is hard to find. Other than that I am a happy camper.

Verified Reviewer
Original review: Oct. 27, 2017

I own an iPhone, an iPad, and an Apple TV. When I buy music, it's available on my iPhone, iPad, and my Apple TV allows me to listen to music through my television. When I rent, or purchase movies, I can watch those on my iPad or my television through my Apple TV. iTunes is a great option to have, if you enjoy have options to listen to music, and watch TV shows or movies available. I also really enjoy the Apple TV because it allows me to watch YouTube and Netflix on my television as well. All in all, iTunes is the best option I've found.

Verified Reviewer
Original review: Oct. 26, 2017

Some of the music I wanted was not available. I think the older selection needs to be improved upon. My daughter also used my iTunes account and some of the songs she wants are not on there either.

Verified Reviewer
Original review: Oct. 26, 2017

iTunes is a pain in the neck to get on. There is always a problem with sign on. I always have to change my password. Also it does not always let me download the music I just brought to my iPod. There is always an update every time I go on iTunes.

Apple iTunes Company Information

Company Name:
Apple
Website:
www.apple.com