Apple Music

iTunes was a great product in the early 2000’s. Recently I’m finding iTunes isn’t what it use to be. Apple has abandoned the platform for its Apple Music. I have thousands of dollars in iTunes music I’ve collected over the last 18 years or so. I liked it because I always thought buying whole albums for one song was a waste of money. iTunes freed me from that and allowed me to buy just the one song I wanted. The platform worked well. I managed my playlists, iTunes even pulled down the correct album artwork for the music including the CDs I loaded up to iTunes. It was a match made in heaven. Now, Apple has obviously abandoned iTunes for Apple Music. Now they want you to buy into their monthly subscription plan. I won’t do it!

Apple locked my iTunes account for no reason that I could see--I'm up-to-date. I entered the address that was given (Iforgot.apple.com) and it led to a "Pearl **, Expert Advisor" for Apple Music, clearly an automated program. After entering the information I was told that I would be connected with JustAsk for the minimal fee of $1. Needless to say, I closed everything, then tried again and that time got Apple support, where I was forced to change a perfectly strong password. This is the second time that my information has been compromised and I potentially lost money because of Apple's incompetence, the third time if you count the fact that for literally years they wouldn't connect my phone number to my Apple account.

The customer service knows nothing. Seems like they Google the question and after that they keep transferring you over and over., Horrible. Never helps no one.... Very disappointed, how they do get trained.

I did an in app purchase for $99.99 and it was never received by the game. Apple/iTunes wasn’t willing to refund the money even though I had emails from the game saying it wasn’t received. They are a bunch of criminals and don’t use them. I had to go through my bank to dispute the charge (which I got the money back), then iTunes decided they wouldn’t let me update any of my apps or anything like that. They disabled my acct. Don’t use them. I’m changing and will never look back.

I purchased a game pack of AU$14.99 through iPhone's in app option. At the last step of the purchase, the app came up with the error message of purchase didn't go through. So I tried to purchase again another 2 times, in which both rejected as well. When I checked my mail, I got the email from PayPal that informed me that my account has been charged twice for all 3 supposedly "failed" purchased. One is for AU$29.98 and the other is for AU$14.99. When I get back in the game, I still didn't get the items pack. I have contacted Apple support to request for refund, which they refused because according to them, according to their terms and conditions, any in-app purchased items that was not delivered, I will have to contact the developer myself. Which I did, but at the time, it was already 4 days and no respond. So, since I paid my iTunes purchases through PayPal, I decided to go through their refund process to get my money back from iTunes.

Apple Double Billed me $87.09 for ABC Mouse on September 9, 2019. Apple will not refund me for the charge. I agreed to a one year ABC Mouse subscription but I was billed for two. I was billed for my Apple ID and my child's Apple ID. This is even though I only had one ABC mouse account. I cancelled the application before renewal with my Apple ID but still got a charge for my child's Apple ID. This is how I found out I was charged twice for $87.09. It must be necessary to cancel ABC Mouse renewal via your own Apple ID and your Child's Apple ID. I feel ripped off and Apple is refuses to refund me. I feel this is wrong and greedy. I paid 87.09 for nothing and I feel robbed. I contacted ABC Mouse and they bounced me right back to Apple who absolutely refuses to refund me.

I had an in-app purchase which should have been $.99 but instead $99.00 was charged and being told there’s no refund. They only have that option to hear what happened but they’re not issuing refunds with no explanation. The rep states she don’t know why and there’s no further information why.

I made an in app purchase with my Apple account on 08-20-2020 for $21.84 which the content never was received, so I went ahead and tried the purchase again it went through without a flaw the second time but I was still out the money for the first purchase, I have spent numerous hours on the phone with them to resolve this issue only to be denied. Today is 08-25-2020 and I just got off the phone with them for the final time, they said we have exhausted all of our options. I’m still sitting here waiting on the product or my money back. I contacted the BBB, so I will wait and see...

I started playing a game 3 days ago and thought it was good so bought some in game goods, while I didn't pay much I still paid. A single day after I paid the game started crashing and glitching within the game. I tried to contact the owners of the game but with no luck so I then requested a refund from iTunes only to be told it was not eligible for a refund. So these game developers are getting paid for faulty games and iTunes are happy to let their customers lose money for nothing? Well NEVER AGAIN WILL I PAY FOR ANY GAMES! SCREW YOU itunes.

I had an issue with purchases in an app that delivered extremely poor quality. It was a considerable amount of money so the senior advisor did inform me that it would take 5-7 days for a full review but that she would continuously monitor and keep me informed. It is now 14 days and have not heard from this senior advisor in a week despite daily attempts to try to find out what is going on. I would like my full refund on the original ripoff.