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I did an in app purchase for $99.99 and it was never received by the game. Apple/iTunes wasn’t willing to refund the money even though I had emails from the game saying it wasn’t received. They are a bunch of criminals and don’t use them. I had to go through my bank to dispute the charge (which I got the money back), then iTunes decided they wouldn’t let me update any of my apps or anything like that. They disabled my acct. Don’t use them. I’m changing and will never look back.
I purchased a game pack of AU$14.99 through iPhone's in app option. At the last step of the purchase, the app came up with the error message of purchase didn't go through. So I tried to purchase again another 2 times, in which both rejected as well. When I checked my mail, I got the email from PayPal that informed me that my account has been charged twice for all 3 supposedly "failed" purchased. One is for AU$29.98 and the other is for AU$14.99. When I get back in the game, I still didn't get the items pack. I have contacted Apple support to request for refund, which they refused because according to them, according to their terms and conditions, any in-app purchased items that was not delivered, I will have to contact the developer myself. Which I did, but at the time, it was already 4 days and no respond. So, since I paid my iTunes purchases through PayPal, I decided to go through their refund process to get my money back from iTunes.
And today, when I tried to purchase a song through iTunes, I found that my iTunes and apps account has been blocked. I quickly contacted their online support, and she told me, my account has been blocked because I tried to get refund from iTunes through PayPal. She told me that the next time, I should get the refund through iTunes refund page. And that going through third party could get my iTunes account completely blocked. She only removed the blocked in my account after I told her about how I only went through PayPal’s refund process because her suggested ways failed.
When I asked her what do I need to do the next time this happened again, she told me to contact iTunes refund team, and if it got rejected to go to the developer. When I asked her so what do I do when both ways failed, she said, that’s all she can find in their guidelines. So, based on my conversation with this online support member, iTunes would happily take my money from their commission, but when it comes to refund time, they washed their hand out of it under the guise of “terms and conditions” and refuse to return the money.
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Apple Double Billed me $87.09 for ABC Mouse on September 9, 2019. Apple will not refund me for the charge. I agreed to a one year ABC Mouse subscription but I was billed for two. I was billed for my Apple ID and my child's Apple ID. This is even though I only had one ABC mouse account. I cancelled the application before renewal with my Apple ID but still got a charge for my child's Apple ID. This is how I found out I was charged twice for $87.09. It must be necessary to cancel ABC Mouse renewal via your own Apple ID and your Child's Apple ID. I feel ripped off and Apple is refuses to refund me. I feel this is wrong and greedy. I paid 87.09 for nothing and I feel robbed. I contacted ABC Mouse and they bounced me right back to Apple who absolutely refuses to refund me.
I had an in-app purchase which should have been $.99 but instead $99.00 was charged and being told there’s no refund. They only have that option to hear what happened but they’re not issuing refunds with no explanation. The rep states she don’t know why and there’s no further information why.
I made an in app purchase with my Apple account on 08-20-2020 for $21.84 which the content never was received, so I went ahead and tried the purchase again it went through without a flaw the second time but I was still out the money for the first purchase, I have spent numerous hours on the phone with them to resolve this issue only to be denied. Today is 08-25-2020 and I just got off the phone with them for the final time, they said we have exhausted all of our options. I’m still sitting here waiting on the product or my money back. I contacted the BBB, so I will wait and see...
I started playing a game 3 days ago and thought it was good so bought some in game goods, while I didn't pay much I still paid. A single day after I paid the game started crashing and glitching within the game. I tried to contact the owners of the game but with no luck so I then requested a refund from iTunes only to be told it was not eligible for a refund. So these game developers are getting paid for faulty games and iTunes are happy to let their customers lose money for nothing? Well NEVER AGAIN WILL I PAY FOR ANY GAMES! SCREW YOU itunes.
I had an issue with purchases in an app that delivered extremely poor quality. It was a considerable amount of money so the senior advisor did inform me that it would take 5-7 days for a full review but that she would continuously monitor and keep me informed. It is now 14 days and have not heard from this senior advisor in a week despite daily attempts to try to find out what is going on. I would like my full refund on the original ripoff.
My wife and I both had COVID-19, we were sick for weeks. During that time our children racked up hundreds of dollars in in-app purchases made on "click bait" oriented games. We had no idea as we literally were so sick and didn't have the capacity to be monitoring them or our finances. Apple literally doesn't care. It is a service, it's not like they bought a computer and we want a refund while keeping the computer!!! They don't care that we were so sick. They don't care about lost income. They are a huge corporate giant and don't listen or care about the voice of one.
It's not often that I can rave about a company with good customer support, but I can today. I had to contact Apple support regarding my iTunes account and getting charged with something that I did not know I had been purchasing. I had dreaded making the call for days as I figured I would wait on hold forever and I was pessimistic about even getting problem resolved. Well I was pleasantly surprised when I was able to talk with someone in less than one minute! The customer service rep, Jason I believe was helpful, patient and knowledgeable. We found the problem in less than a couple minutes. Thank you for being so easy to work with Apple Support!
I am experiencing daily iTunes charges to my debit account, ranging from .99 to $60.00, just last night 3 charges came in and overdrafted my acct causing an important bill I had authorized online to be declined by my bank. Reviewing my bank history over the past 2 months I am seeing daily itunes unathorized charges. I only have iCloud Backup at $2.99 per month authorized. I have never received a notification or receipt for any goods or services regarding these unknown itunes charges. Calling the number for itunes provided by my bank results in a bogus recorded Apple message suggesting family member charges and to pursue online investigation at The Apple site and then hangs up. Online it is a blame game. Click on this link or that to find out about the bogus charges. No phone contact for customer Support. I find the situation outrageous!
To make matters worse, I am seeing An “update payment method” to ensure that my photos won't be deleted from icloud, the only $2.99 fee I actually ever signed up for. These unauthorized charges have cost Me a bundle in overdraft fees and caused Important bills to be declined as my bank pays the multitude of itunes charges and overdrafts me and declines my important bills. I paid online when I thought my funds were clear to pay them as I hadnt realized Apple had a A preauthorized scam going on not authorized charges.
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