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Apple iMac
Apple iMac
Overall Satisfaction Rating
3.62/5
  • 5 stars
    46
  • 4 stars
    28
  • 3 stars
    24
  • 2 stars
    15
  • 1 stars
    17
Based on 130 ratings submitted in the last year
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Apple iMac

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Apple iMac
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465 Apple iMac Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 1 star
Verified Reviewer
Original review: April 10, 2019

I was switching carriers on the Apple iPhone given to me by my former employer following my retirement. I log into my Apple account on the iPhone to verify ID and password. It worked perfectly. I followed the steps of replacing SIM card and connection to new carrier. I received a notification on the iPhone to provide my ID and password to activate phone. Message replying I had wrong ID or password that worked minutes prior. I spent the last 2 days calling Apple support with no resolution to activation lockout. Apple support gives me a date 5 days from last contact to send me a text to resolve their unnecessary lockout. They’re going to text my landline that I obviously can't receive text. The nightmare continues. I will never buy or use a Apple product again.

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Rated with 1 star
Verified Reviewer
Original review: March 30, 2019

Bought a new iMac 2019 to replace a 2014 iMac. The new iMac has a few faults. The biggest one is the fan is always on even when the iMac is in sleep mode. This is incredibly bad. A sign that Apple pride in making the best hardware has gone out of the window. Tim Cook is not the right man for Apple. Under him Apple has lost its hardware leadership and introduced gimmicky features that they call innovation. Now if you want the best hardware in laptops, desktops or even phones you have to start looking elsewhere. Sad, another company down the slippery slope.

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Rated with 1 star
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Verified Reviewer
Original review: Feb. 6, 2019

I have been an Apple customer since 1987 and this experience is making me just leave the products completely, especially since I am already having a horrible experience with their new 10R iPhone and now this. Well... all I am doing is trying to upgrade my old Lion 10.8.5 operating system to Mojave, following all the instructions and the stupid stupid stupid App store site keeps sending me back and forth, back and forth, back and forth, back and forth, back and forth until it has now made madder than Hell!!!

I am very computer savvy and have never seen such a more convoluted process that I can't even upgrade my system now. This is causing me loss of work and WHO mind you is going to pay for my loss of wages??? WHO!!! And you can't even talk to anyone today... Apple has really done its customers in good and they only care about the $$$ not the products or the quality of them anymore... It is such a travesty and now I have to go back to an ** Apple Store wait in an ** line to get this fixed when I could have fixed it myself if only Apple wasn't so ** up! It is unconscionable what is going on today with consumer satisfaction... Certainly in the abyss for sure!!!

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2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 4, 2019

I’ve been using Apple computers for over 25 years and have never been more disappointed. Bought an expensive new iMac and it is just terrible. Slow. Programs won’t launch. Bluetooth trackpad just stopped working. What a sad thing. This used to be an ambitious, exciting company that made great things. I think they only now care about their phones. This computer is terrible. A waste of thousands of dollars.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 4, 2019

I bought a $3,300 Apple AV computer that had a problem from day one. I wanted to figure out that the problem was in the AV cable until a few days after warranty had expired. I had asked their help earlier but was hundreds of miles from a store so I got no help. When I realized the problem was the cable I called and their response was "sorry your warranty is expired." I couldn't believe that was their way of doing business. Told them if that's how they do things I am done with all Apple products forever. That was in the early 1990s. I'll never buy anything with that Apple on it.

2 people found this review helpful
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Rated with 5 stars
Verified Reviewer
Original review: Feb. 4, 2019

Since using my first Macintosh, I found it to be a great value, easy to use, consistent menus and dropdowns in every program. Since then I now have a MacBook Pro, iPad, (2) iPhone 6s Plus, and an Apple TV. Everything is uniform across each device. Especially the ability to copy from one device and paste into another device. The most important part that I REALLY like, is I get to speak to Americans who speak great English. And the ability to chat or talk. I sure wish more people used the Apple software products; Keynote, Pages and Word.

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Rated with 5 stars
Verified Reviewer
Original review: Feb. 3, 2019

Extremely reliable hardware and operating system. Also compatibility with Microsoft Word and Excel along with Quicken is excellent. I cannot overemphasized the reliability of the device. Apple support has also been excellent. I have no complaints with the iMac.

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Rated with 3 stars
Verified Reviewer
Original review: Feb. 3, 2019

Apple is overpriced and the quality is not the greatest. I had a MAC desktop and it cost me $2,000.00. I sold it for $500.00 and bought myself a Surface Tablet. I much prefer a Windows product. I don't think I will replace my iPhone when it comes up for renewal.

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Rated with 1 star
Verified Reviewer
Original review: Feb. 2, 2019

I bought an iMac and 1.5 years later it caught on fire. In Hawaii, the humidity is so high that water condenses inside the unit after you shut it down. I bought another online from Apple and they shipped it to a local dealer. I paid for the 5 year coverage, then found out that the co-pay for outside of the unit is $99.00 and if they have to open it up, its co-pay is $250.00. Then the manager said that in as much as I did not buy it from their store, and just had it shipped there, that I would have to take it to another store if I needed it repaired. NO PROBLEM? YES it is, the nearest next dealer is 300+ miles AND on another island. I would go into the iPhone problems, but at 83 years of age I don't think that my blood pressure will take it. Aloha!

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Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: Feb. 1, 2019

Phobio is a company in Texas that Apple uses to facilitate their Computer Trade-in Gimmick to sell more computers. I had a 2013 1TB 27" iMac in top working condition offer=$130, used shipping box provided by them then they sent picture showing damage to the base hinge, changing offer to $40. With a note... "TAKE IT OR LEAVE IT." They would ship it back to me...or I could accept the offer. Well, I finally realized that Apple's TRADE IN OPTION...IS ONLY A GIMMICK. A BAIT AND SWITCH. My advice, don't even consider their trade in option, give it to charity, sell it on Craigslist, or trash it yourselves. Because Apple cannot be trusted to be fair.

2 people found this review helpful
Rated with 4 stars
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Verified Reviewer
Original review: Feb. 1, 2019

I love my Mac. With one exception, Apple send a lot of updates. Which, if I continue to install uses up a lot of memory and eventually slows down the speed of the laptop. So, while it could work for years, Apple intentionally obsoletes the laptop's operating system so that it becomes necessary to purchase new equipment every few years.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Feb. 1, 2019

I am due for another unit, advances in software are outstripping my good ol' unit! Being retired I'll have to start saving up. I am online almost every day and occasionally I will run into "site" and game problems. So I must fill that 'jar' so I can get a Mac Pro.

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Rated with 5 stars
Verified Reviewer
Original review: Jan. 30, 2019

Software that does not have many issues with viruses or malware. Apple cares about the products and services it sells and services. I’ve owned Apple products over 30 years. Their products are pricey, but the consumer has a product and it stands behind.

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Rated with 5 stars
Verified Reviewer
Original review: Jan. 29, 2019

Had Apples since 1982. They all worked just fine. Started with an Apple III, a great machine. Went to Macs and Apple IIE. They all worked fine. Very limited software available, but that has changed.

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Rated with 5 stars
Verified Reviewer
Original review: Jan. 28, 2019

This product is very reliable. My wife and I both have PowerBooks and we agree, they are extremely reliable. We also have iPhones which connect to our laptops. We have an Apple TV, which allows us to wirelessly connect our devices to our tv.

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Rated with 4 stars
Verified Reviewer
Original review: Jan. 27, 2019

The hardware lasts a long time, but the trend in software seems to have become short term especially with associations with third-party providers. This is disappointing, but I guess it’s the modern trend.

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Rated with 4 stars
Verified Reviewer
Original review: Jan. 27, 2019

I have an iMac desktop, 2011. It cannot take any more updates. I have also had a huge crash likely due to a virus that may have been installed by iYogi technicians. iYogi was recommended by Apple for service and maintenance. Since then I have had issues. I do like the product and it operated very well.

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Rated with 4 stars
Verified Reviewer
Original review: Jan. 26, 2019

Great looking product, easy to use, powerful however I have had one manufacture’s recall for a hard drive and one hard drive failure. Other than that, runs great. This computer doesn’t run that much so this is a bit concerning.

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Rated with 3 stars
Verified Reviewer
Original review: Jan. 26, 2019

I really dont have any issues with my iPhone, but I have difficulty using and understanding the PC and having problems with a system update. You need to make it easier to get an update without having to download other apps for security that my system doesn't recognize.

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Rated with 5 stars
Verified Reviewer
Original review: Jan. 25, 2019

This is our second Mac computer. The first lasted 8 years. Mac is great at blocking spam and ** sites. Customer service is phenomenal. Only drawback - you can't access some websites. If and when we ever purchase another computer, it will be a Mac.

2 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Jan. 24, 2019

Nowadays, there are no warranties that apply to hacking. Hacking is a problem with their products and it is their OS that allows for it to happen. Manufacturers who use their own OS should have to back both the soft and hardware.

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Rated with 2 stars
Verified Reviewer
Original review: Jan. 23, 2019

I can’t stand Apple’s deceptive practices and shoddy programming. (For example, one update wiped-out all the metadata in my photos rendering them impossible to search.) I simply don’t trust them and never will. I’m considering switching to a Windows-based machine but I don’t have much confidence in them either.

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Rated with 5 stars
Verified Reviewer
Original review: Jan. 23, 2019

I have used MACs since they released the first PC. Over the years, I've only experienced a hard disk failure which Apple fixed. The computing speeds have advanced faster than I found needed for what I do. So I've been buying MACs about three-five years as software changes forced me to advance. My old Macs (still working well) I gave to friends and family. Astonishingly, I've received only one failure report --- a power supply. My adult son repaired it with a kit some years ago, and it's been performing well since. The current computing speed of my newest Mac is really impressive and the hard drive (1 Gig plus SSD) seems instantaneous. The 27 inch monitor is a joy!

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Rated with 5 stars
Verified Reviewer
Original review: Jan. 22, 2019

Love the product, but liked the G5 series the best. I have had Apple products since a Power PC. They have always been a clean simple answer to my choices. It is only the pricing that is difficult. But, Mac will be my choice into the future.

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Rated with 4 stars
Verified Reviewer
Original review: Jan. 22, 2019

I do feel the customer service has deteriorated since Jobs' death. I bought my first Mac in 1993 so I’ve got a lot of experience. The product is generally excellent but if you have any problems you’re put off onto some kid who thinks he knows it all and many of them are actually offensive these days. I’ll go to a deep net search before reaching out to tech support. I hate to see this happening.

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Rated with 3 stars
Verified Reviewer
Original review: Jan. 21, 2019

I've had Macs since 1989, not just the computers but also tablets, phones, iPods and more. I'm disappointed in Apple for various reasons, which have changed over time. Currently, it's their slowness in upgrading the iMacs, which I use in my graphic design business. I have a PC and have always used PCs, but will never switch to non-Apple products as long as Apple exists, because their devices all work together and the Mac operating system is simply easier to work with than the PC's.

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Rated with 5 stars
Verified Reviewer
Original review: Jan. 20, 2019

I hardly used my PC. Too many pop-ups and too many error messages. It regularly froze up. The iMac is a pleasure to use. No issues. No viruses. User-friendly. I have no issues with my iPhone too. Works well.

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Rated with 5 stars
Verified Reviewer
Original review: Jan. 20, 2019

Nice products - worst service ever, annoying, all support is foisted on amateurs. With what you charge a decent Cust support does not seem too much to expect. The stuff should be perfect and not need tech support so fix it before you sell it. Thought price fixing ended with Sony but you folks have reinvented it.

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Rated with 1 star
Verified Reviewer
Original review: Jan. 11, 2019

I purchased top spec in Oct 2011. 2014 (out of warranty) started experiencing random infrequent freezing. Sent for repair and a memory card replaced. Shortly after, still same problems so back to the shop and they replaced the screen. Shortly after, still problems so they changed the SSD, Data disk and MOBO. Shortly after, still problems so this time the changed the GPU. Success - no problems for another 3 years. Guess who paid for all the parts before they decided to change the part that the knew was a problem? Now the new GPU has gone on the blink and Apple are not interested. Moral of my story - I will never buy another Apple product for the rest of my life. My motto used to be never say never - so now replaced with Never buy Apple.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Nov. 3, 2018

I have been an Apple customer since 2013; my iMac went out of warranty in 2016. Yet, still, 5 years after I bought my iMac, Apple Customer Service Support Advisors continue to accommodate my requests for technical support. They are ALWAYS professional, patient, understanding and willing to stay on the phone or on chat with me until my issue is resolved if they can come up with a solution which they normally do in 98% of cases. I cannot say enough good things about them. If I am not happy with the results I am getting from the first tier support level, they are more than happy to refer me to a Senior Advisor. The next time you are vacillating about which operating system to buy, consider Apple; you won't be disappointed in their technical support program!

Unlike Microsoft who makes you pay for each new operating software package, Mac OS is upgraded and updated free for life! I also find that Microsoft Technical Support is limited to just so many months of technical support after you buy the lasted Windows operating system and the level of dedication to their customers comes nowhere near that of Apple. I should know, I run both operating systems and I have a lot experience with both Technical Support staffs.

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4 people found this review helpful
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Apple expert review by ConsumerAffairs

The Apple iMac is Apple’s desktop computer. These computers combine display and CPU into one unit and focus on interconnectivity, high definition display and an easy-to-use interface and operating system.

  • All-in-one computers: The iMac is an all-in-one computer that combines display, processor, storage and more in one device. This keeps a tangle of cords and cumbersome pieces to a minimum.

  • Retina display: The iMac’s display screen is called the Retina. Some iMac Retina display models are capable of producing 4K or 5K resolution, the sharpest images on the market.

  • Device integration: Consumers who also own an iPhone, Apple Watch or iPad tablet can integrate these devices to share apps and data. It can centralize user’s data and sync with the iCloud to keep data accessible from any device.

  • Fusion Drive: Apple’s Fusion Drive combines the storage space of a standard hard drive with the speed of a flash drive. It keeps boot times and app operations fast and responsive.

  • Energy efficiency: The iMac is built with energy efficiency and environmental friendliness in mind. Its low power requirements and construction from about 30 percent of recycled materials make it a good computer option for environmentally-conscious consumers.

  • Best for: Apple iMac is best for users who own other Apple devices, families and businesses.

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ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Apple iMac Company Information

Company Name:
Apple
Website:
www.apple.com
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