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I have been an Apple customer since 2013; my iMac went out of warranty in 2016. Yet, still, 5 years after I bought my iMac, Apple Customer Service Support Advisors continue to accommodate my requests for technical support. They are ALWAYS professional, patient, understanding and willing to stay on the phone or on chat with me until my issue is resolved if they can come up with a solution which they normally do in 98% of cases. I cannot say enough good things about them. If I am not happy with the results I am getting from the first tier support level, they are more than happy to refer me to a Senior Advisor. The next time you are vacillating about which operating system to buy, consider Apple; you won't be disappointed in their technical support program!
Unlike Microsoft who makes you pay for each new operating software package, Mac OS is upgraded and updated free for life! I also find that Microsoft Technical Support is limited to just so many months of technical support after you buy the lasted Windows operating system and the level of dedication to their customers comes nowhere near that of Apple. I should know, I run both operating systems and I have a lot experience with both Technical Support staffs.
I've been using Macs since 1985 so I have some long experience with them. Just bought a new one and keep finding things about it that are annoying and more than annoying. Annoying stuff is that there are no longer any integrated drawing programs. Apple used to be famous for its graphics... no more. Annoying is the word processing which insists on changing spelling and punctuation making me have to go back and correct all the automatic junk. More than annoying is no disc drive. Stuff like that. The Apple experience is a memory. Apple now concentrates on toys, phones and watches. Their home computer background is now lost.
I bought my daughter a new MacBook Pro in September 2017 since her laptop needed to be upgraded. By August 2018 the laptop was restarting itself and un-useable. She spent 3 hours with the tech team and Apple technical support and no one could not fix it. She was told her only option was to bring it instore for repair. It took 3 calls from myself before Apple offered the option of sending her a pre-paid envelope to send her laptop for repair as the nearest store is 1.5 hours drive away and as a freshman in college she does not have a car. It took several weeks and they had to replace major components. In the meantime she was without a laptop so we had to purchase another one in order for her to attend college.
Apple staff could not offer any meaningful resolution. My experience with their product is it lasts for around 1 year and they expect people to replace their devices. I have had my HP laptop for 3+ years and it is still working beautifully. Apple products is unreliable, poor quality for money. Apple shows no care or concern at the stress and inconvenience they cause their customer. They are only concerned with fooling people to buy their poor quality products and making money.
I have lost faith in the integrity of Apple products and their customer service. My husband bought me an iMac 27 inch computer for xmas and 5 months after my screen turned black with a prohibitory symbol and the fans blaring. I called customer service several times and they helped me get a temporary fix. After months of dealing with this I finally had to bring in the device because I was unable to use my computer at all. I got there and I was told it will take 3-5 days to fix. I work from home on my desktop, so this created a burden for me. They have had my computer 8 days now, and had to replace the hard drive. Now they found that they must replace another part and it is going to take up to 10 days, because that part is not currently in stock. The computer is not even a year old, and I have AppleCare. Apparently for nothing!
I am unable to work from home without my computer. They will not exchange my computer when they keep finding more and more things wrong with it. THIS IS A $2000 computer! This is APPLE a multibillion dollar business that does not stand by their products! They offer me a $300 credit in the accessory store. Yea that really helps... I am extremely disappointed. I do not recommend buying iMac desktop computers and much less buying the AppleCare that has means nothing with regard to exchanging a defective device!
My son went to the Apple Store to see if they could repair his computer. They said they would repair it and it would take 5-7 at the most. So he left it, he was leaving town in 8 days for college. I started calling on the 5th day to see where it was in the process. They kept telling me it was repaired but it still had not been sent back to the store. On the 7th day I finally try to pin them down as to where it was and they told me it was still being repaired. They are unable to communicate with the warehouse that does the repairs to see how much longer it was going to take, which seems completely ridiculous to me. So we are still waiting and my son is going off to his first day of college without a laptop. This was the first Mac we have ever bought and the last.
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I bought a 2015 Mac Air, (Was told by AppleCare it was a 2013 early Model) I used this Mac Air laptop no more than 100 hours within the 3 years. I barely used it. Prior to me using it I would get black screens and a wheel always running showing up on my screen. I went to turn it on after not physically using it within 6 months (meaning I kept it charged). Went to turn it on 2 weeks ago and nothing. I took it to Apple Support Location in Short Pump VA and rec'd a call THAT my motherboard needs to be replace. You mean to tell me a laptop hardly used needs a motherboard replaced. I call Apple support line. Advise them this cannot be true. There has to be a defect, check the hard drive. I hardly used this computer.
All said and done they wanted close to $500 to repair a laptop hardly used. This is madness. A company making billions wants customer to pay for Apple Care for a computers/laptops hardly used. Apple is making money off customers because we don't have the resources or government behind us when we are paying so much money for electronic that don't last the time. Unacceptable. People we need to stop support companies that don't have no respect for our hard working money and the first thing they want you to do is pay for a repair when they should be looking for defects especially when the laptop hasn't been used on a regular basis. Apple you should be ashamed of yourselves.
Never buy a Mac. We bought an iMac from Apple online 7/16. Order **. Serial C02X304MJ1G9. Case ID **. Didn't come on day of delivery 7/23. Why? Apple wrote the wrong address. We had to contact the shipping company and fix the problem and received 7/24 - Apple did nothing except apologize for the inconvenience. Following Tuesday 7/31 my wife goes to turn on the computer and it gives her a huge electrical jolt leaving her left arm numb for about 5 hours. We call customer service and say the computer is bad and that we want a replacement, customer service lies and says that isn't possible, so we say "Fine pick up the computer and give us a refund." CS again lies and says that isn't possible. That the computer can only be serviced.
I check online to see if others have had the same problem and find ** Apple's own website saying we can return our computer with 14 days of receiving (which it is/was). So we call CS again to find out why they lied - of course they wouldn't answer, just CS doesn't do refunds, just service. But we get the repair service canceled and they are giving the Apple online store number and set up to return the computer. What happens, on 8/5 Apple calls and admits it screwed up again and sent the iMac into repairs. On 8/7 today, the iMac showed up in my garage. Apparently Apple isn't capable of sending a computer from their repairs division to their online store division. We call CS to find out what's up. They say we have to call the online store again and set up another pickup because they can't do it. Is this really legally our responsibility?
We sent the iMac to Apple using their print out address. Why do we have to deal with it again. Anyways, we call Online and now the new pickup is 8/9 and our refund won't be done until after 8/18 - after credit card is due, when we were initially told by 8/13 before credit card is due. So another headache in the making. I have to wonder is Apple really this incompetent or is it because my wife is Japanese and doesn't understand the legal system well? (My wife had to take care of most of it because of my work schedule.) #AppleScrewsJapaneseCustomers
My MacBook is under warranty, it has crashed 4 times until now. Every time I go to Maple service centre they tell me, "We will repair it perfectly and the problem won't repeat again." and after every couple of months the problem occurs again. At the Maple service centre in India they have kept salespeople who even understand what's the problem, nor do they want to listen... all they say is, "Our engineer will check and we will get back in 4-5 days." When they repair and give me they erase my entire data and reformat it.
My question is, is this the only work I have... to come to your Maple service centre every 2 months, and get my laptop with all erased data so that I start working on my project all over again... every time. I wish Apple learns how to value time and sell quality products, not products that require a repair 4 times in 10 months, and your sales don't even feel sorry about it, they have the courage to say... 'but we are repairing it' can you repair my time and my past data? Just horrible attitude.
Apple computers used to be much better. I noticed that my new Mac had issues when I started using it. Moving windows around appeared to be sluggish. It crashes every few days. Safari stops working. The tabs on Safari don't show anything. It is really a mess. Apple clearly does not care about quality anymore.
We have received a new iMAC at the end of December 2017 and it had problems right from the start. We had to erase the hard drive and manually migrate all files from old computer. In January (just 2-3 weeks after use), it started behaving weird, freezing/crashing on different applications, cannot restart, not able to save files. Apple customer service suggested it's a hardware problem, but they refused to change it until we try erasing/reformatting again, which we did. Same problem still. Now in March we again called them and ask for a replacement, they promised to replace hard drive, but now they want to try erasing/reformatting again. This iMAC is for work and I've wasted several days already with erasing/restarting everything - 3 times. I really had enough and for a computer that's over $3000, I expect better quality and customer service.
Like so many others, I am a longtime Apple customer and own half a dozen Apple products. Once upon a time, phone customer service was excellent: courteous and efficient and capable. Over the past year or so, the service has deteriorated horribly. Arrogance is the rule of the day and the first order of business seems to be to tell the customer to go away. I just spent $3,700 on a new iMac. The first one was a piece of junk that had multiple problems within the first few days. For instance, with no third party software installed at all, Pages failed. Pages! Apple's own product.
I sent the computer back and got a replacement from Apple under warranty. The new one is slower at Word than my seven-year-old iMac. Apple's answer? They are not willing to investigate whether this might be an Apple problem. Their only answer is that I should pay again to get another copy of Word on the computer. The computer has other problems, which I despair of ever having competently addressed even though I paid for AppleCare.
Phone representatives are consistently rude and they hang up on you whenever you ask a question they don't like. Additionally, it takes 20-30 minutes even to get one on the line. Well, then, what about the old fashioned method of writing a letter to headquarters to point out these problems? I tried that. I wrote two letters approximately two months ago. Absolutely no response. No acknowledgement whatsoever. Apple's arrogance and disregard for the customer is appalling. Buyer beware!
I used HP computers for several years and hated them! I ended up purchasing 6 HPs in several years; in addition I had them repaired as well. I threw the last one out when I saw a sale on Desktop Macs. I took the class that was offered (3 classes) and fell in love with the Mac! I have not had any trouble at all; I got a little help from the company that I purchased it from. I wish that I had just purchased the Mac to begin with. I could have purchased 6 Macs with the amount that I spent on the HPs!
I've had my Mac for almost two years and that's about how long I had to save for it, well worth every penny! I feel the security alone would justify the cost. I believe I'm not alone when I say "I Love My Mac".
Too complicated, not especially user-friendly if this is your first one. Customer service often not helpful, limited hours. I've experienced fairly long wait times. And they cancelled the program where one paid $100/year for "unlimited" individual sessions. But graphics are impressive.
It has taken me a very long time to adjust to this brand. I don't like having to continue typing in passwords... I cannot seem to type the same words twice in a row.
None better. Been using since 2008 and just got my new iMac Black Friday of 2016. Everything about Apple products are easy to me though that's why I love and own all Apple products.
It has been very dependable with very few issues, which were resolved by Apple. Customer support is excellent. Only problem I could think of is that when your Mac reaches a certain age, they won't look at it and updates are not possible.
There's barely any need for technical support. Everything seems to work seamlessly even though this is my first IMAC, but all tablets are IPADS. My smart mouse seemed a little lethargic, they didn't hesitate to replace it when I drop by their Store. Although expensive, IMAC saved me a lot less headache. Very easy to navigate.
Apple products are very expensive but with all the software updates they give you probably makes up the difference in the price. Whatever new software comes out you can download it on your computer and there is no fee. I have called technical support many times. I was never charge for any. That is great. I have my Mac for about 8 to 10 years now and still growing and growing. I had added memory so that's all the money I have spent on it since I bought it. I think it's a great investment if you want something that's gonna last a long time. A MAC is what you should go for. You know the old saying you pay for what you get.
I have used a variety of computers, in the workplace, and at home. Apple, HP, Dell, Acer, and Lenovo. My 35+ years’ experience confirms there is nothing so fine as an Apple product. Most intuitive, easy to set up, upgrades easily, online support from the iMac community is readily available and directions can be understood by even an 'elder' user (which at 75, I now am).
I have had an ongoing issue that refuses to respond to IT support. It's frustrating, as it actually hampers certain activities that I do several times a day. I have tried online support, as well as the genius bar. Both without resolution. I'm learning to live with it, but still...
I have had this iMac for almost 10 years and the only issue is with the A drive. It will eventually take a disk after about 10 tries. Other than that no problems at all. It is so much easier to use than a Windows-based PC. I would like to upgrade to a new iMac but they are expensive. However if I broke it down on a year by year cost I am guessing I would had to have 2 or 3 of the Windows computers by now so the most is appropriate for the length of service you get, just the upfront cost is higher. You get what you pay for...
I have only had a good experience with Apple and would recommend this product to friends and family... I'm actually looking to upgrade, so I'll be purchasing another Mac.
I have had no problems requiring service since purchasing this computer in 2011, although it has begun to slow down and stall if I am on it for a long time when it's hot, or when I've opened and used too many programs. Restarting it fixes most problems - letting it cool down fixes the others. I have had many Macs, and also own a much newer laptop and an iPad, but I prefer the large screen on this iMac.
I have been using Apple computers for many years beginning with the Apple II and upgrading when necessary. In addition I have the iPhone and the iPad and I like that what's on the iPhone and iPad is also on the iMac.
I changed to an iMac approximately 12 to 15 years ago. I used various PC from approximately 1983 to 2000. Grew tired of the Trojan Horses and various other invasive bullets shot at MS-DOS. I've found Mac products to be totally resistant to the various viruses, etc. It's a wonderful computer. The customer service is the best I've ever come across.
I bought my Mac Book Pro in the beginning of 2013. I love Apple products! I have an iPhone 7 and also an iPad! But now, I'm started to questioning this love. I downloaded the High Sierra operational system and my computer is not working well. The built in sound speakers work whenever they want to, the time to turn in on and off is terrible. Some programs, like basic Word or Excel takes forever to run. I mean, a totally disaster. I took the computer for a checkup. I paid U$ 69,95 just to have it diagnosed at an Apple Support. Great! I thought all my problems would be solved! No, it didn't happen! Now, they told me that the High Sierra Operational System has messed it up my computer and I have to downgrade! So, I'm not a person that understands about computers and technology, so, I must trust the information I have gotten, right? Their price is U$ 149,95 to do this service! Oh my! How could Apple do this to us?
Inform that it's time to upgrade to a new operational system and now it just messed it up my computer and I have to pay to have it fixed??? So, once again, I looked over the Apple website and they inform you on how to downgrade! I was very happy, cause I could do it myself, right? No!!! It's almost rocket science for someone that is not a tech pro! And at the end of the information, Apple gives a note that only experienced professionals should do this! Come on Apple!!! I didn't cause the problem on my computer and now you are not helping me to solve it!!! Please, I need help to have my beloved computer working back again! It's way too much to pay for something that I didn't cause!
I love the reliability of my Apple products and especially my iMac. Apple support is fantastic, if I have a question or problem. I did not find this with my other brand.
I have been using Macs for years and also use a PC at work, and the Mac has so much more to offer, even though it does cost more. Can't really complain about the machines, never had any trouble with one.
I've had the iMac and MacBook for about seven years. The MacBook failed this year and I was very disappointed about it, but the iMac still proves to be useful and in good shape.
Apple expert review by ConsumerAffairs
The Apple iMac is Apple’s desktop computer. These computers combine display and CPU into one unit and focus on interconnectivity, high definition display and an easy-to-use interface and operating system.
All-in-one computers: The iMac is an all-in-one computer that combines display, processor, storage and more in one device. This keeps a tangle of cords and cumbersome pieces to a minimum.
Retina display: The iMac’s display screen is called the Retina. Some iMac Retina display models are capable of producing 4K or 5K resolution, the sharpest images on the market.
Device integration: Consumers who also own an iPhone, Apple Watch or iPad tablet can integrate these devices to share apps and data. It can centralize user’s data and sync with the iCloud to keep data accessible from any device.
Fusion Drive: Apple’s Fusion Drive combines the storage space of a standard hard drive with the speed of a flash drive. It keeps boot times and app operations fast and responsive.
Energy efficiency: The iMac is built with energy efficiency and environmental friendliness in mind. Its low power requirements and construction from about 30 percent of recycled materials make it a good computer option for environmentally-conscious consumers.
Best for: Apple iMac is best for users who own other Apple devices, families and businesses.
Apple iMac Company Information
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