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Reviewed Nov. 2, 2020
Bought Macbook Pro in 2017 for my wife, she is master degree in computer since, so she use it better than average person like myself, no issues until 2019. It just can not be started, take it to Apple dealer in Riyadh and was still under warranty, and they found motherboard or whatever they call it burst and need to be replaced, and they did, but without explanation why would it be damaged within only 2 years of use, one year later the screen starting showing horizontal lines, take again to the dealer and they say display system need to be replaced and cost is almost the price of a new laptop with better quality than apple, I contacted Apple Care and explained to them but they did not care to investigate or give us justification. I really dont recommend this apple with these prices.
Reviewed Oct. 2, 2020
I bought a new MacBook Pro, 3 months ago for just under $3000 dollars. Which may not be a lot of money to some but it is to me, but I spent it because I have been using Apple products for the last 25 years and have loved them. That all changed with this purchase. Out of the box it has not worked properly. Movies and tv shows I purchased from iTunes would get a message that I could not play them on this machine and yes I authorized it. Apps that said were compatible with the new OS would not work. I had to pay someone to put a clean install of the OS just to get it to work sometimes. I got so frustrated with it I put it away and went back to using my old laptop.
Then three weeks ago I realized it was silly to have spent this money and not use, plus my old Mac is on its last legs. I turn it on. It works ok for a couple of days then half the screen goes black. A day later I’m trying to talk to tech support and the whole screen goes black. I’ve spent hours on the phone trying to get help. I didn’t buy Apple Care, and I missed the 30 day return policy. So now they want me to spend more money on this piece of ** I don’t want. I would take part of my money back or a trade in, I have no faith in this machine, and feel as if I’ve wasted my money. My advice would be to rethink this purchase before you to buy a $3000 paperweight.
Reviewed Sept. 26, 2020
I bought MacBook Pro from Apple store Delaware in early 2019. After which I did not use it regularly for around 8 months. As soon as started using it battery could not hold up for around 6 months. I called customer care and took it for repair. Found out that my logic board has burst and battery is gone too with repair charges around 598 $. How can Apple say that there is electricity surge in my house after which logic board can burst by itself? If they cannot manufacture accordingly to the electrical power, they have to mention that it can only work in the specific electrical guidelines (if they have figure it out). They are rude and dictatorial and going towards fraudulent ways. So, my total laptop cost Is 2500 $. My mistake is that I wanted a laptop moreover that I wanted MacBook Pro....
Reviewed Aug. 14, 2020
I purchased my Macbook Pro A0708 in Dec 2018 as a gift to myself. The main reason I use my laptop is for school work. Being that it’s August 2020 I rarely use my laptop since school is out. Well, last week I open up my laptop to find out my screen is black and not working at all. I have no Apple Care, but I brought it into Apple anyway so that they can fix whatever went wrong with my laptop internally. Repair Cost....$958. My 1 year and 8 month old laptop had temp warnings, logic board failure and screen failure. No one had any explanation for what caused this and Apple refused to waive repair cost. This malfunction should be Apple’s responsibility.
Any company would have tried to help a loyal consumer since it was an internal issue. Instead, I spent 3 hours in total calling customer service trying to get better assistance with my bill. I even got disconnected by a supervisor named Diana as if I used foul language when I I was super calm. “I disconnecting the call, click” was her exact words. Thankfully my husband was right next to me and witnessed the entire thing. We both looked at each other jaws dropped. Apple has the worst customer service by far and I will tell my story until I get the support I should have had.
Reviewed Aug. 11, 2020
I ordered a brand new MacBook Pro from Apple.com. In two weeks the computer would not come on. I called support and they set me up with appointment to take it to tech saying it was under warranty. I took it in and the logic board was bad, which is connected to hard drive on these. So I lost the info I didn’t have backed up. It took a week for them to get the new part in and the new part was also bad. Going on day 8 without a computer. The computer was BRAND NEW. I think they should have replaced it totally immediately. They just said the warranty covers replacing parts. Consider long and hard before you buy a MacBook.
Reviewed July 30, 2020
I use MacBooks for ease of use with Logic. That is the only value it has. At least once every three years I need to replace my laptop because Apple sees to it that it that there is some sort of “update” to that will eventually brick my Pro. I can afford to buy a new MacBook every few years because I need it to run Logic, so I begrudgingly tolerate. But, of course, Apple has zero regard for their consumer base, so they gleefully provide a garbage product because their laptops are “one of kind in many ways." If you need a laptop for business, school, or work, avoid Apple products at all costs. If you can find a Windows based system that works for whatever application you need, go there and run away from the greedy thugs at Apple.
Reviewed July 12, 2020
I have bought Macbook Air around 2.5 year back, considering that Apple is a trusted brand with the highest brand value and it would be a one time investment, as I am not a heavy application user I decided to go with Apple Macbook Air. In this around 2.5 years I have rarely used my macbook and that too used only for browsing and video watching, no other application even installed on it and not even a single game.
Few days back I have upgraded my OS as per the Apple adviser appear on the screen and after the upgrade I used it for few days (around 20 days) and one day I was not able to turn it on, I took my Mac to NGRT Apple authorised service centre (Nagpur). They took it for few days for investigation. In investigation they said there is a logic board issue and need to replace it. No repair possible.
I was extremely surprised how it could be logic board issue even if I haven't used it heavily and asked same question to the executive and he was not able to answer it and said this issue is very common, I can't expect this answer from a brand like Apple because all my trust and brand value thought destroyed with this answer received from apple executive. I Asked executive that, "If this is a very common issue then why can't you take this up under service improvement and advise Apple management." He said it's not their job. Whereas he suggested me to escalate it to Apple directly being a customer.
I asked few more question to the executive but he was not able to answer it, then he said the logic board issue is because of liquid/dust damage. This time I got disturb and reverted him that don't mislead the issue and misguide me, he agreed that he was lying and misleading the issue and Apologise for that. Now still my Mac issue is not resolved and mac is not turning on, not sure what to do as Apple authorised service centre asking me to change logic board which is having a cost of around the same as my mac book. He also advised to check it from an outsider service center.
Reviewed June 26, 2020
Apple has for a long time tried to deliver on the idea of products 'that just work'. This is highly evidenced in their computer lineup (obviously, this is not exclusively relevant to their computers). Having worked on both PCs and Macs over many years, I can confidently say that Macs are easier to use. With PCs, you need a certain amount of know-how, especially when things don't work. Even silly things like drivers for printers. Macs sort it out for you, automatically finding the driver online and installing it for you. Easy as pie.
Reviewed June 22, 2020
I have had 3 different MacBooks over the course of 15 years and the service and experience from the machine and the company has been so wonderful. They have gone above and beyond when I’ve had an issue. Even outside of Apple Care coverage.
Reviewed June 20, 2020
Ease of use and set up is great. Automatic tie in to all Apple devices was seamless when signing in with Apple ID. The sound from the MacBook Pro speakers is excellent. Battery life is solid and can be extended by simply adjusting screen brightness. Screen clarity is amazing.
Reviewed June 19, 2020
The Mac Mini is awesome! Very small square tower that fits on my desk and takes up very little space. I used an old Dell monitor which works great. I use a Logitech wireless solar keyboard and a Apple Magic Mouse. Updates work flawlessly. Love this Mac mini!!
Reviewed June 19, 2020
I have had my MacBook for 5 years now. I am totally satisfied with my laptop. The Apple technical support has been the greatest from being locked out after changing my password and called Apple. The young lady that helped me was so helpful to me. I only go to technical support when I need them. I must say purchasing my MacBook was the best investment for me.
Reviewed June 18, 2020
I love the quality of my MAC. I own the MACBOOK Air. Although it doesn’t have a CD Rom. I have no need for one and if needs I have an external. I feel comfortable using it because of it’s safety. I purchased my MACBOOK Air 4 years ago and I have not suffered not one issue with it the entire 4 years. I would definitely upgrade to a newer one someday. I recommend the Apple brand to anyone.
Reviewed June 17, 2020
I love Apple laptops even though they are outrageously expensive. Main UNHAPPINESS is every time I get a new one I end up losing lots of photos and LOTS of music, and nobody seems to be able to help me--even after I bought one of their Time Machines for backup--my new laptop does NOT recognize it!
Reviewed June 16, 2020
I got my MacBook Pro in 2006; with updates it runs like new. It never locks up and is quite fast. I’ve taken it all over the world with me and never had a single issue (except for spilling coffee on it).
Reviewed June 16, 2020
I’m not happy with my computer. I have a 2017 Mac Air. It can’t handle multiple applications open. It doesn’t have an HDMI port. And soon after getting it the USB port stopped working. I’m can’t download the latest updates without it crashing. I also can’t install Microsoft Word without it crashing. It’s honestly the worst computer I’ve ever had in my life. I don’t recommend it to anyone.
Reviewed June 15, 2020
Before I purchased my first Macbook (at least 9 years ago, I found myself either trying to add, or having to replace my laptop about every three years. I would have been sooner were I financially able). Then I bought a re-furnished Mac, and still have it today with no need to replace it. Computers came on the scene well into my career. It was a whole new strange type of communication, research, etc.. that replaced, what to me was the tried and true method of doing things. I was willing to learn about them, I am talking floppy disk era, but even to an educated woman, it was a lot to learn. I found the Mac so much easier to navigate and was able to find a program for everything I needed.
Reviewed June 14, 2020
Mac mini is a powerful, compact computer, highly customizable and economically sound. If you use the slightly older versions, you can easily upgrade the HD to SSD, add memory and enjoy the experience. I recommend Mac Mini's to folks that previously used an Imac.
Reviewed June 14, 2020
My MacBook Pro is about 7 years old and still works perfectly. I would highly recommend purchasing a Mac if you're looking for a computer. It still runs fast when starting up and you can download lots of free programs from the App Store. The price is very high, but worth it for the quality and reliability.
Reviewed June 13, 2020
I’ve been using a MacBook Pro since 2006. Although some would consider a MacBook pricey for a laptop, the quality & reliability of Apple products is definitely worth the extra $$. A MacBook can be easily docked to any monitor for both desktop and portable computing. Although my MacBook has proven to be essentially maintenance-free, Apple’s virtual tech support is easily accessible at no cost and has always responded promptly if I had a question.
Reviewed June 13, 2020
It's a ok but it doesn't seem to have all the bells and whistles of a Windows PC. It is definitely a learning curve. A little pricey for what you get. Good graphics. Good speed. Wish it had a bigger keyboard with trackball.
Reviewed June 13, 2020
My MacBook is very useful. I love the built in virus protection. I will continue to buy Apple because the products stand alone in my opinion. I have very few issues that were not solved with a Tech person.
Reviewed June 12, 2020
Very light. Extremely reliable. Have owned it for several years, and have purchased same model for daughter and granddaughter. None of us have had any problems with these laptops. Easy to use and very intuitive.
Reviewed June 12, 2020
My daughters use Apple laptops because they say it works best for their schoolwork. The Apple MacBook has been reliable and when they would have service issues they go to an Apple Store and have it serviced. As a whole I am very happy with MacBooks, but I am still a PC person.
Reviewed June 11, 2020
Love this laptop but I wish it had a spot for a CD. It is just the perfect size. The screen quality is terrific. Easy to carry and travel with or just to go room to room. It also does not take up a lot of desktop space.
Reviewed June 7, 2020
I love my MacBook! The only issue I’ve had is not enough storage and no way to install more. Other than that, I love how fast it is, it’s easy to navigate, and I can program in keyboard short cuts. I purchased a mac air previously and love it as well. It is super light and just as easy to navigate, program shortcuts, and it’s fast! The problem with the air is the same as MacBook, little storage. But I am able to plug in a thumb drive for extra storage, so that helps with the storage issue. I would definitely buy a Mac again!
Reviewed June 6, 2020
First time user of MacBook Pro. Having a great deal of fun with the computer. Its apps are logical and to have questions answered is easy. I recommend this computer for old and new users of this platform. After using a PC for a number of years I thought it would be impossible to use a new system. It turned out not only to easy, but fun! Try the platform. You may find out what you are missing.
Reviewed June 5, 2020
My laptop was purchased new in 2009. I still use it everyday 11 years later. Occasionally I will have it cleaned and checked by an IT guy. I am on the second battery, and it still goes strong. Others in my family have been through 3 other brands during the time I have had mine. It lasts and lasts.
Reviewed June 4, 2020
Everything seems fine with two exceptions; Apple puts the photos wherever it wants, I seriously do not know why or how; maybe I am technologically challenged, but this NEVER happened with HP. The only other thing I do not like at all, is they automatically revert to putting your information in the cloud and then want you to sign up for a monthly fee to store your information. The upselling is annoying, and constant.
Reviewed June 3, 2020
I purchased a new Macbook Pro at the end of 2019. I should have waited. The keyboard offers almost no tactile feedback which makes typing accurately almost impossible. As a writer, this is a big issue. Further the touch bar is way too sensitive. I was always inadvertently brushing it which enable various functions that I did not want activated. Finally, the touch log-in was very unreliable. Apple apparently recognized that the keyboard was a trainwreck and came out with a new model in May of this year, with a scissor mechanism. Nice of them to let consumers know that a new model was in the pipeline only 4 months after me shelling out over $1200 for a model that was brand new for 2019 but soon to be discontinued. They were kind enough to offer me half the value of the unit for a trade in. My advice would be to never buy a used 2019 Macbook or any MacBook with the "Magic Keyboard" which is very far from magical.
Reviewed May 19, 2020
I bought my 16 yr old daughter an Apple MacBook pro for editing. She is disabled with a disease that is rare. So she does videos for awareness. I got it for her for Christmas. It was refurbished so I was like most kinks are worked out. No it glitches already. It stinks that I spend money on any apple products. And they don't last. I think I have her convinced on this round to buy an Android product. But we have to save up for it. If I had my way apple products would never be bought in my house again.
Reviewed May 9, 2020
Does Apple take pride in being the most arrogant unhelpful company around? I purchased my MacBook Pro in January 2019 and have had nothing but problems with the keyboard. As I see from the Apple site, Apple's brilliant idea to replace the keyboard with a "butterfly" type of keyboard totally backfired as there are issues galore with this keyboard. The keys stick and won't work or the letter you have depressed will repeat. What will they do to assist you??? Nothing! It takes 4 business days and yes, this means being without a computer for a minimum of 4 days for them to replace the keyboard! Well, with the virus pandemic out there now, I don't have the luxury of not having my laptop for 4 days. I need it to work cause is Apple going to pay my salary for not being able to work or a minimum of 4 days?? NO, they won't!
I asked if I could upgrade to the newer MacBook Pro which has a scissor board keyboard because the Butterfly keyboard is total crap which Apple has admitted to producing a defective product. They said they won't do that but will do a trade in with my old MacBook Pro which means the trade in value is far below what I paid. So not only does Apple produce a ** product but they don't accept any responsibility. I am offering to pay extra for the newer MacBook but instead they will give me a fraction of the value so I can pay more. Something that was their fault to start with. What kind of ** company and bad customer service is bred in this company. Do you only hire people who won't accept responsibility. And, customer service is so professional that they hung up on me. Now that is great service! Do yourself a favour and don't buy any Apple products because they are money gougers who think of nothing but taking your money and offering nothing in return.
Reviewed May 2, 2020
Purchase a Macbook Pro 13" with touch bar 6 week ago from an authorised reseller here in Kenya. Immediately after 4 days I had to returned back as the DOWN ARROW key was not responsive. The reseller has given back in to the service center for repair. (Why should I get it repair when it was packed brand new macbook I bought from an authorised reseller????) It's more than 5 weeks yet no answer from Service center and from reseller, also why should I use a faulty laptop when I paid full amount and as a customer I have all the rights to get genuine and fully working machine. Can anyone help me with the exact contact detail in APPLE corporation directly to raise this issue ASAP. Thanks.
Reviewed March 16, 2020
Purchased MacBook Pro 2019 16" in November 2019. Unable to do any intensive tasks on machine without it freezing and restarting. Reported fault 8 days after purchase. Refused refund or replacement (Lemon Law), instead Apple have gone and swapped out the logic board 4 times. This has amounted to 8 hours driving & 12 hours on the phone, with apple blaming me the whole time. Finally, in March 2020 they have admitted fault and are issuing a full replacement as they should have in the first place.
It cost $7000 for them to waste 4 months of my time, plus another month for replacement to arrive. This has destroyed my productivity & finances as a sole trader IT business owner, I have had to give up many contracts while I deal with this issue and forced to play apple's cat & mouse game of blaming users for their faulty products. They have broken several laws in my country for dealing with this issue in this way. You do not repair a brand new device, you replace it. This company does not deserve accreditation. https://discussions.apple.com/thread/250905859
Reviewed Jan. 15, 2020
I have had several Mac Book Pros made in 2012-2014 fail. I have an iMac 27 that is far better! But my experience with Mac Book Pro is awful. Over $9,000 lost forever. Mac doesn’t fix these things after a certain period. To me it is planned obsolescence. The iMac 27 with a big cushion drive is the answer. But if you buy a Mac Book Pro, watch out!
Reviewed Nov. 22, 2019
Only been a year and it's starting to act up and freeze. First, I baby the crap out of my laptop because it was around $4,000.The computer is still in mint condition and I don't save anything on my internal SSD, just my external ones. The laptop has never been dropped or anything. Never gamed on it either (Who would?). The first year went okay for me, it worked but it wasn't the fastest which is expected. I got a MacBook because of the OS not performance. A year and a bit later the Catalina update came out and that's when everything changed. For a living I use photoshop, illustrator and InDesign. Thats all I use this laptop for really.
After getting the update my programs started acting up. Photoshop wouldn't save and then my filed would break and I would have to do all my work again. Illustrator wouldn't open sometimes and same with InDesign. so, I waited for Adobes updates to come out, and they did. Nothing changed. For some reason this is only happening to me and all my other co workers and friends are having a good time with it. So weeks of getting "help" from Apple customer service and this issue is still occurring. They keep making me do the same thing over and over and nothing changes. All the tests tell me my computer is working the way it should.
They pretend to care for you but they really don't. One of the guys told me that if I didn't have apple care that I would have to go into an apple store and get it fixed with my money... MY money. This computer is in mint condition (reminder). This laptop I've been sold is a broken product. Thank god I have AppleCare. Now weeks of this happening and multiple files getting destroyed i'm still doing the same tests with their support. I've been late on multiple projects, which my pay had to get delayed for because I was late. Just the other night I was working on a project for 3 hours and I saved throughout working on it.
Right before I closed my computer I did one last save... and it froze and destroyed my file. Then I spent another three hours on apple support doing the same old tests and answering the same questions. They still have no Idea what's wrong with this laptop and I can't do my work. I literally get scared to do anything on it because I fear that I might lose it all. Apple is pretty much refusing to believe that this product is broken and try to make a bunch of excuses to why these laptops cost so much.
I work in a marketing agency and we loved using apple because they were reliable but now we will be shifting to windows. Apple has shown that they don't care. They don't care if their customers are loyal. They don't care if you spend your 4,000 on these laptops. Be careful people. I went in blind because the laptops are pretty and I thought it was reliable because my old 2012 MacBook was a beast. It's not the same build quality. It really isn't. Take Care.
Reviewed Oct. 9, 2019
Slightly 1 year old MacBook Air cost of $1100 bought in-store has now faulty logic board diagnosed by Apple that will cost me $625+tax to repair. I am not sure I stay faithful fan of Apple after this crap. Good luck to others with bloody Apple products.
Reviewed Aug. 16, 2019
My 2017 MacBook Pro (13-inch, 2 thunderbolt 3 ports) is experiencing a similar problem as the 2016 model that was recalled, where the back light fails as a result of cable failure. As a result of this manufacturer defect, the laptop is unusable because the screen is so dim that nothing can be seen. This issue was confirmed by Apple Support after an appointment at the Apple Store. I also contacted Apple Support multiple times and because the laptop is over a year (but less than 2 years), they denied my request to repair it without charge.
They want me to pay over $450 for the machine to be repaired, as a result of their manufacturing defect. This is almost one third the cost of the laptop. I am very dissatisfied with the response by Apple Support and with the quality of this "top-of-the line" laptop. In addition to this issue, I have also recently learned that the keyboard for my model has been recalled. When paying this much money for a laptop, these are not the type of issues one would expect and should be addressed by the manufacturer.
Reviewed May 22, 2019
I have only owned Macs. I bought my first one in about 1996. I can't evaluate them versus PCs because I have little experience with anything else. I have never had to deal with a virus in my system, ever. And they have seemed simple to operate for word processing, and later some web design which is what I have mainly used them for.
However, I think I will switch to a Linux system next time I buy. I am disgusted that the new laptop has pop up screens insisting that I buy something within the Mac system (even when I am word processing, or doing something unrelated to the internet--these are not internet based pop up screens) every time I turn my laptop on. Sometimes the pop up screens disallow me to continue word-processing without going to their site. Also, the reason I stayed with Mac was for consistency of software, but the new laptop is not compatible with my old files.
Reviewed May 9, 2019
I used to be an Apple fan and have been using only Apple for 10 years! I bought a brand spanking new Macbook Pro a year ago. Now already two of the keys are worn out, which means you can still use them but they get stuck and also the letter on the keys can't be seen anymore! I went to the apple store to get them replaced under warranty, which you would expect! But not so! It's a cosmetic problem???? So, if you buy a new Rolls Royce (well, that's how I always viewed Apple) and the paint comes off after a year, that wouldn't come under warranty?? I have a very frustrating hour-long conversation with the Apple support, which did nothing! Very disappointed and can't believe how bad their warranty and support is!
Reviewed May 8, 2019
My MacBook went on fire and produced some huge amount of smoke and smell of burning plastic when being on standby mode and on charge. Luckily I was at home when it happened and managed to disconnect the MacBook from charging. This event put me and my family (wife and 3 young children aged 4, 2 and 1) at risk. I am very scared that Apple released such a faulty computers for sale and therefore putting their customers at risk. It has never happened to me with any other laptop and I was really hoping that by providing prompt repair and apology Apple would restore my trust in their brand, but exactly opposite happened.
I have received a phone call telling me that I would have to pay for the repair £459. I was shocked as I was promised during the initial assessment that this case will be raised as a safety issue and that the repair will be done free of charge. I am very disappointed that Apple thinks that it is ok that my family was put in danger of fire and that I should be now happy to pay for this repair after such a stressful event at home. I cannot image what could have happened if I were away from my MacBook when the fire started, it could even cost life of one of my children or even worse all of us if this would happen at night.
Despite all this nightmare Apple refused to take responsibility for the faulty MacBook and did not apologise and bluntly refused to repair their faulty unsafe product free of charge as promised during my initial assessment appointment. I am very disappointed with the service that I have received from Apple. If you bother about safety of your family please avoid Apple products at all cost. They only care about money and not customer’s safety. Shame on you Apple!
Reviewed April 13, 2019
I used to love Apple products and have been an avid buyer for the last decade (multiple iPhones, MacBooks, iPads, beats and an Apple TV). My most recent experience has made me never want to purchase another product. I purchased a MacBook Pro in 2012, which wasn’t cheap, but when spending $2100 on a computer you would expect it to be quality. Boy was I wrong. The laptop all of the sudden would go to a gray screen when turned on and wouldn’t load from there. I looked up the issue online and found that this is a common issue with the 2011/2012 model of the MacBook, and Apple actually faced a class action lawsuit in 2014 over the defect, in which they offered out of warranty replacements from 2015-2016.
When I brought it to the Apple store they ran a diagnostic test and confirmed that it was the defective video card. The Apple Genius informed me that the company considers my laptop obsolete and they no longer make the part so there are no options for repair. He immediately recommended that I just purchase a new laptop. Why would I ever want to buy another MacBook from a company that considers the device obsolete after 5-7 years and won’t even fix it if you pay the out of warranty repair price. All buyers beware. Any Apple product you own will be considered obsolete 5-7 years after release and will not offer any repair options after that point. There used to be a time where they would repair any model of any product but those days are long gone.
Reviewed March 30, 2019
My Macbook Pro fell down during the airport security check a few years back and the internal display stopped working. I called the Apple Customer Support who advised me to go to the service center which I did. They inspected it and told me that there are water traces inside and to fix it would cost more than the price. I tried my best to explain it that it stopped working since it fell down and it can't be due to water, but they didn't bother to look that aspect of the issue. They were even asking for a ridiculous amount to extract data. We decided not to get it fixed. So far it was working fine with an external monitor.
Today, my friend came in and then we opened up the back of the Macbook and disconnected and reconnected the battery and internal display started working without any issue. We are shocked if an ordinary person can fix it for us why Apple was unable to fix the issue. We were not expecting that level of service at least from Apple. We would like to know why Apple Service Center Professionals didn't bother address the real issue.
Reviewed March 28, 2019
I still can't use my command key and the plus or minus key to increase or decrease the page. Also, if you want to type a consecutive letter or use the delete key to eliminate a sentence the keys mentioned are very slow. My old Macbook Pro was very fast and I had no trouble with the command key.
Reviewed March 26, 2019
Absolutely TERRIBLE experience with this company! Horrible quality, service and price! I used to truly enjoy Apple products in the past until we purchased the newest MacBook Pro at the end of 2016. Unfortunately, we did not purchase the overpriced warranty as we expected this $2000 laptop to work properly as promised by Apple and what other regular laptop brands would do. At the beginning, I recognized a sticky 3 keys but did not deem it an issue worthy of spending hundreds on repair. A little after a year in, there was a severe issue with the logic board or motherboard. As a result, whenever the top part of the laptop was moved, the laptop would shut down. When we brought it to a technician, he estimated that it would cost over a thousand to repair it. Within 15 months, a $2000 laptop required repairs costing more than half of its original price! Can you believe this!!
Thus, we took it elsewhere to get it repaired. Unfortunately, this still cost around $600. Fortunately, it began functioning as it should once again. However, it was brought to our attention that there was an issue with the battery as well. I noticed that the laptop dies at 30-50%, and getting worse and worse. Additionally, the 3 key continued to be sticky and frequently didn’t work as expected. After researching these issues, I realized that Apple has received many complaints about the battery, logic board and the keyboard on this model. (Since the website doesn't allow any links, you can do your searching for Apple battery, keyboard and logic board).
I also learnt of the battery and keyboard replacement program. After checking my serial number, I realized I was eligible for it. Unfortunately, after taking it in stores and dealing with a few rude employees (Paul from Yorkdale and another unnamed individual), they told us that they could not repair it as it was taken elsewhere and gave us a few terrible excuses such as how a few screws were loose and there was some “liquid damage” which I later learnt was to be expected from regular use although it was covered by protection! They then stated they would not be able to guarantee a 100% successful repair as a result, so they can’t replace the malfunction battery – what kind of logic is this! And it wasted nearly a week of my time.
As a student who needs a laptop to do work, it is difficult for me to spend large amounts of time away from my laptop which means March break was the only time I could have and they completely wasted this time. As a result, it would also be difficult for me to bring it anywhere else as I need it for school. Back to the point, this “guarantee” is complete nonsense. Apple was SUPPOSED to guarantee that my laptop would work. Unfortunately, it does not. So all of these guarantees that you are speaking of are absolute crap as this laptop is CLEARLY malfunctioning in the first time. Needless to say I was incredibly disappointed with this experience and do not believe I will continue purchasing from Apple!
Reviewed March 5, 2019
I like the dependability of the products, no viruses. Very rugged, lasts a long time, easy to use. Child friendly and elderly friendly. Love it, you have a great product!!!
Reviewed March 4, 2019
I love my laptop, would never buy a PC! Have my current laptop since 2012. They do last. I use it professionally 80 percent and 20 percent for personal use. Best apps available for professional and personal use. Love editing photos and creating many creative documents.
Reviewed Feb. 26, 2019
I have an iPad, MacBook Air, Mac Mini, and an iPhone 8+ and they all work great. And beyond that, the AppleCare program is the best I have ever used. The support from Apple is beyond every other company with whom I have to deal.
Reviewed Feb. 25, 2019
Great company quite well done. Very smart and easy to use. Will tell anybody to use Apple and it's the best I ever had or used. Price high but it's way worth your money. Try it and see you will love it promise.
Reviewed Feb. 25, 2019
I have MS & get confused easily. I am unable to figure out how to do anything this computer needs regarding updates, etc. I have no business having an Apple computer. One of our children or my husband has to bail me out when I am stuck on what I'm supposed to do. The one thing that irritates me the most is the passwords. I can never seem to type the same words twice. I only bought it because of its high security values. However, I have actually been hacked recently.
Reviewed Feb. 24, 2019
Apple products are so very easy to use and so reliable. I've got Microsoft stuff and a couple of HP laptops sitting in a corner because they are nearly useless after 3 years. Between viruses and updates that only make things worse, I just hate using Windows. Apple prices seem high when you compare laptop to laptop, but when you compare functionality to functionality, they are a bargain.
Reviewed Feb. 23, 2019
Apple’s service is unparalleled. I can call them and speak to a real person that will help me and walk through any steps I need. They take time with you and will encourage you to call back if you have any additional concerns.
Reviewed Feb. 22, 2019
I love my MacBook Pro and up until a month or two ago it was free from pop-ups and apps opening on their own! I tried searching for a solution but I only found solutions for apps opening at start-up.
Reviewed Feb. 21, 2019
As a Windows convert, I'm still learning how to do things the Apple way. And, while I don't like exclusivity, Apple products get the job done, especially in product interactions (iPhone, MacBook, iTunes, etc.).
Reviewed Feb. 20, 2019
Outstanding reliability and value. After owning many PCs, and constantly battling with reliability issues, viruses, and speed of operation I tried MAC products not only for me but for my business, and we have never looked back. That was over seven years ago and we still have some of the same laptops, that work as good as they did on the first day. There simply is no comparison, nothing anywhere close. The only issue that I encounter is Safari based as not all websites are so friendly. I refuse to download Chrome, or any other browser that could potential be allow for hacking.
Reviewed Feb. 19, 2019
When I got my Macbook Air, I had no clue what I was doing. My parents gave it to me and I had never worked on a Mac before. The amazing thing is the Mac can teach you how to use it if you pay attention. Anything you still don’t understand, with one call Apple Care has you covered.
Reviewed Feb. 18, 2019
Some friends have other products and are frequently going to have service due to problems with viruses or who knows what. My MacBook, iMac and iPhone have never had a problem like that. Have been an Apple user since 1986. Never went anyplace else and I have used Dell, Microsoft stuff etc in work situations, I know the difference.
Reviewed Feb. 17, 2019
I'm on my second MacBook Pro. The first one lasted six years. They are built well, just not the easiest to figure out how to use. The 2017 model is lightweight and has good battery life. AppleCare has been very accommodating. Very patient even for us old folks trying to learn this stuff!
Reviewed Feb. 16, 2019
I think their phone prices have gone up too much. The top phone brands are all high. Apple Care is a must and Apple has taken care of me when there is a problem.
Reviewed Feb. 15, 2019
Great product overall, highly efficient for the average customer, it retains its value better than any other products on the market. The pricing is extremely high, the Design is amazing. It requires very little maintenance and repairs. The Technology is always light years a head of the competition.
Reviewed Feb. 14, 2019
Apple is overrated. Become very greedy. Does not care about the people consumers and transparency. More worry about the stock market??? 0 innovation, quality is down, durability is down as well. However price is up for a product made in China??? Miss the creativity of Steve Jobs... Been with Apple since the earlier 80 and I must say, the pc world is today much better and much cheaper...
Reviewed Feb. 13, 2019
I use all Apple products (iPhone, iMac, MacBook, iPad, and Apple TV). With the exception of the iPhone all my products were purchased at the Apple Store. Tech support has always been excellent. Costly, yes. High quality, always.
Reviewed Feb. 12, 2019
Most reliable device I have used to date (17 years as a consultant). No viruses or bugs, updates run smoothly, able to run MS Office for Mac without any hiccups. Had partitioned half the hard drive for Bootcamp initially to run Windows applications, which made the MacBook nearly defective after 8 months. Other than that, straight Mac is the way to go.
Reviewed Feb. 11, 2019
I love my 13" MacBook Air, built in early 2013. It's the perfect size for an elderly, mostly bedridden person, like myself, as it fits comfortably next to me, in my bed. The keyboard fits my hands, and I love that it's back-lit! Sometimes I wish that the darks weren't quite so dark, when watching movies, and that the sound system was a little better. The battery life could be longer, as well. But everything else, including its weight, are really just perfect for me. I'm saving up for the newest 13" model, with all of its improvements! Oh! I sometimes have wondered if Mac places "animal attractants" in the expensive MagSafe cords! I've had to replace them, several times, because although I try to keep them hidden and protected, my cat and dogs zero in on whatever part of them is exposed, and they chew right through them, in the blink of an eye!
Reviewed Feb. 10, 2019
I love my Apple products: two iPad Minis, three watches, one iPhone 8 Plus, and innumerable Apple accessories. Only one problem: they are expensive. But, like most others, I am willing to pay the price for the consistent excellence in design and manufacturing.
Reviewed Feb. 9, 2019
I find that the MacBook Pro is an amazing machine which meets all my needs and while in the beginning it takes a bit of getting used to coming from Windows once you start with Mac you will not look back. We just need a few more compatibility with other products, but this has come a long way in the 5 years that I have been using Mac. Congratulations Apple and SA we are getting there.
Reviewed Feb. 8, 2019
I love the simplicity of their products. Simple but elegant to use. Over the last few years the company has gone downhill with customer service, product life, and too many offerings. The shelf life seems to be about 30 days since newer, better, faster comes out almost monthly. So many security updates indicate poor beta testing. Apple Stores are like any other retailer now. Predatory financing options are a problem for some. Yet I remain an Apple user.
Reviewed Feb. 7, 2019
It does not operate through windows system, and it is virtually virus free, and easy to understand how to operate. It is on the pricey side and does require upgrading from time to time. As with all modern tech it is designed to go out of use in a few years due to updates.
Reviewed Feb. 5, 2019
The awful direction towards new connectors, constantly removing the old-ones like USB, FW 400, 800, Magnetic power charger etc., made Apple the worst company ever, who just does not care about their users and PRO users AT ALLLLL. We are moving the entire businesses to Dell, HP and Win 10 PRO.
Reviewed Feb. 5, 2019
I love my Mac. It allows me to do everything I need to do and more. Can't live without it. Use it for work and entertainment and connecting with my friends and family. It has a nice sleek look to it. It's convenient and light, so easy to transport.
Reviewed Feb. 4, 2019
I love my Macbook and its durability; however, Apple would not work with me when my computer motherboard died during my doctorate finals. I was less than a month out of the 3-year AppleCare I paid for but got no help. I have bought nothing but Apple products since 2007. Customer service is no help. There are no Apple stores anywhere close to me which makes it impossible to have my products fixed. I instead have to spend a ton of money to have others repair it.
Reviewed Feb. 3, 2019
Hardware and software merge well. However hardware now glued together including battery, nothing can be upgraded. Battery has expanded twice and needed replacement. Product doesn't represent good value for money anymore.
Reviewed Feb. 2, 2019
As an IBM tech for over 20 years, I am new to Apple products and this Macbook is really impressing me. I bought used nonworking Macbook to see how hard it would be to repair. It was super easy and I ended up doing a massive upgrade. Very impressed.
Reviewed Feb. 1, 2019
I loathe working on anything Apple. Can't use it with any accounting program. Word, Excel don't function correctly. Mac is not better with graphics, that's just a lie. Unwieldy program. Horrible. I would love to see Apple close down.
Reviewed Jan. 31, 2019
I purchased a 2018 MacBook Pro with the i9 Chip. Fastest computer I’ve ever owned, extremely stable and very lightweight. Because it uses the USB type C connector for virtually everything, it’s a great product for the future, but right now it could be problematic because of the lack of availability of components using it. The computer interacts with my Apple Watch so that it will unlock the computer when I walk up to it without having to type in a password or to use my fingerprint login. All of the apps work flawlessly as expected with an Apple product.
Reviewed Jan. 30, 2019
In our household we have Apple TV, 2 MacBook Pros, 2 iPhones, 2 iPad Pros. Why? Reliability and expert techs available when we do have a problem. Apple services, very well, what they sell. Pricier than Window type machines but well worth the extra bucks!
Reviewed Jan. 29, 2019
Very frustrated with lack of assistance in usage of this gadget. The constant demand for passwords drives me crazy. Not user friendly. Have lost ability to write a letter and no matter what I try - the App Store, “Googling", etc., can’t find how to download something similar to WORD which allows me to type a document or write a letter. Hate it and wish had never purchased.
Reviewed Jan. 28, 2019
I love the easy to use of the Apple brand, the cons are the availability of products (software specifically) I can use with Apple products such as accounting software and my field related products. Other than that it’s a great brand.
Reviewed Jan. 27, 2019
I rarely have issues. If I have an app accidentally crash, Apple has an excellent auto-save feature. The biggest issue I experienced was when I was working on a final paper for my graduate level studies during the summer using Microsoft Word. My whole paper corrupted and turned into asterisks. I lost 16 pages worth of work, and the final was due that day. I almost got a C, but I spoke to the professor, and was blessed with the ability to submit an academic extension. I finished got an A, but I lost a solid 30 hours worth of work, and had to rewrite my paper beginning from page 6. Not cool... Then again it was a Microsoft product.
Reviewed Jan. 26, 2019
I purchase a 2015 Macbook in January of 2016. When I purchase my Macbook they tried selling me the protection plan for the laptop, but since I've had almost all Apple products beforehand, I decided to opt out on the protect. Well about a year half later, my Macbook wouldn't turn on. I was figuring it just needed to be charged even though I using it 15 minutes earlier. I plugged in the usb-c to charge it, and it still wouldn't turn on. Plugged it in again, still nothing. Finally went the Genius Bar at the Apple store, and they told me to pay $550.00 (the LOGIC BOARD is the issue) to send it in so they could fix it... mind you I'M STILL PAYING IT OFF. It's not even paid off and you want me to pay you to fix it.
I still love Apple products, but ever since my Macbook fiasco, it really put a bad taste in my mouth. I've read different forums for this very issue. All Macbooks there is an issue with the Logic Board, buyer beware!!! I am just waiting for Apple to do a recall on this issue, so I can get it fixed. The Genius Bar is a joke. Not even store managers will even sympathize with you when you're buying their stupid expensive stuff.
Reviewed Jan. 24, 2019
I have been using my MAC Pro for the past 7 years and have only rave reviews for it. Even after these past several years, its speed and accuracy has never wavered. Except for very few attempted security breaches, I can always count on its protection. Unfortunately, I cannot say the same for the power cord, which I have had to replace at least 4 times which demeans the product as a whole. Perhaps next time around when I am forced to replace it, it will a few pounds lighter, or maybe I should just get a MacBook Air.
Reviewed Jan. 24, 2019
I've been using Apple products since the first iPhone came out. I've had several iPhones and iPads, MacBook, iMac and an Apple TV. I love Apple! I prefer Apple over Androids because even though Apple is more expensive, their products are easier to use, integration is seamless, their products have fewer problems and last longer. Apple products are so easy to set up and transfer information. It just make life so much easier. And their customer service is outstanding. I used to use computer brands and they always had problems. My current MacBook is fantastic and I couldn't be happier with it. Once I switched to Apple and realized how great their products were, I knew I was staying with them. I'm a very satisfied long-term Apple customer and plan to continue using Apple.
Reviewed Jan. 22, 2019
I've been an Apple fan since before the Macintosh, although I've also used various non-Apple computers for work. Apple products are pricey, but the additional cost is returned in product performance, reliability and customer service. This premium also supports R&D on great future products.
Reviewed Jan. 12, 2019
Online, I bought direct from Apple, a MacBook Pro for a smidgeon under 4000 euros. This was 5 weeks ago, just before Christmas, 2018/19. It arrived but, by phone, no Apple consultant was able to enable it to function. It was deemed “broken”. There followed numerous phone calls by me. Always I was referred to someone else. And nothing productive was achieved. Finally, I managed to get Apple to agree to a replacement.
The replacement arrived WITH THE WRONG KEYBOARD. I have asked for a refund. Again, I am being pushed from pillar to post. No one wants to take responsibility for anything. All consultants chant the same mantra, “It’s not part of my responsibility. Phone such and such...” On one such phone call, a woman speaking perfect English said she was not permitted to assist me technically because she was in the Italian dept. And, technical assistance was only permitted in the language of the customer who was phoning. She had been referred to me by a senior consultant.
Now, 6 weeks later, there has been no resolution. And I am left with yet another phone call to make. The whole of Apple customer service is a complete shambles and a disgrace. If this next phone call does not result in an agreement to a refund, I will have no option except to sue Apple for breach of care and negligence. These phone calls are time consuming and, with a lucky exception, totally unproductive. On one “help” line, the person phoning me to assist in setting up my replacement.
Reviewed Sept. 21, 2018
I bought my laptop 16.5 months back. I hardly used my laptop 30-40 times. Now it's not powering on. When I gave it to iCare to check the issue, they say it's a logic board problem (Rs46532). If the logic board needs to be changed without the laptop being used much, then I'm not sure about Apple's quality/brand/service anymore! It's impossible that there could be any issue with such less usage. I'm guessing Apple has used a repaired/refurbished logic board for my laptop instead of a new one! Please give me an alternate solution.
Reviewed Sept. 12, 2018
This is my second MacBook Pro after 6 years of hassle-free use of previous MacBook Pro. The old MacBook still works perfectly fine, didn't have to reinstall the OS even once, never crashed, fairly robust (I even spilled liquid on it once) and it looks like new. But I wanted to upgrade the memory and get a newer version so I gifted the old one to family. The new MacBook arrived with a tiny cosmetic defect which is unusual for Apple products, and I got in touch with Apple Customer service, they replaced it for the same customized model in a matter of few days, no questions asked. Everything was very smooth and I am happy with my new laptop.
Reviewed Aug. 9, 2018
After experiencing a number of faulty computers/laptops from Windows that completely took a dump 1-2 years after purchasing them, I decided to break down and buy an iMac. Initially, the price tag put me off. However, I bought this iMac in 2013 and 5 years later, this iMac is still running great, and it's lasted over double the time as my past Windows computers. I'm glad I made the switch over.
Reviewed June 23, 2018
I find this computer faster and more user friendly than most PCs, it also has notably fewer problems with viruses. On the downside, I found it necessary to download a Windows writing program. I found that the writing program format was not always compatible with some professors' computers and the use of Safari with some of the university's systems was problematic.
Reviewed June 22, 2018
MacBook is reliable and better than Windows PC. However the laptop is approaching 7 years old and performance does the age. Still works good. But buying a new replacement is not cheap and you need 7 years to justify the cost.
Reviewed June 17, 2018
A computer is nothing without Support. Apple carries on the commitment of other great computer support teams like the ThinkPad Team of Lenovo for their business class products. I gave it my computer an A+++ for ease of use and support and beauty. I have always loved Apple Products and was happy to pay the extra it costs for remarkable products and service.
Reviewed June 16, 2018
I've had my MacBook Pro since 2010 without any viruses or issues. However, I find the price of Apple products to be a bit high. It is also difficult to get help on the phone so you must make an appointment and go to the Apple store. I find the 'geniuses' sometimes very helpful, sometimes merely helpful.
Reviewed June 15, 2018
The MacBook Air I use can be slow for about a week then magically clear up. Just remember to select one with enough storage. Pretty good, but you could get a laptop with similar specs for a couple hundred dollars less.
Reviewed June 14, 2018
Macs are intuitive, making them easy to learn and use. They are quick and powerful. They are well worth the price because they last so long. They are durable, and offer features other makers don't think of, like light-up keyboards so you can work comfortably at night. I bought my "new" one in 2013, and it runs like a charm. This is my second MacBook Pro. I replaced it after eight years because the bezel around the screen was cracked and it was going to cost $700 to replace it. My husband said to just get a new one. It still works, and I still use it occasionally.
Apple offers free updates of its OS and they are seamless. The machine itself has had a couple of repairs - once for a new power cord and once for a new screen (caused by a careless construction worker). Both were covered under AppleCare at no cost to me. Even not having a local repair person isn't a problem - turnaround time with AppleCare is never more than a week. There is an Apple dealer in another time, but they want a week just to look at your computer. And when you send it to Apple, they check the whole machine and fix anything else that might be wrong. I love Apple!
Reviewed June 12, 2018
Had problem with mother failure so I recommend buying extra warranty before the first year expire. But this product is very stable and user-friendly.
Reviewed June 11, 2018
I mainly purchased my Mac Pro because of its security in deterring most viruses and Trojans but it's not very user friendly. Too proprietary which makes normal PC applications difficult to use. For instance, most mp3 players are not compatible as well as many printers. So I find it necessary to have a PC to supplement my Mac Pro.
Reviewed June 10, 2018
What I love about Apple Products in general is that they are less prone to viruses & other insidious programs. Also, they all talk to each other via iCloud which is really convenient for people on the go. I now own a MacPro, iPad, & iPhone and I really like them all.
Reviewed June 9, 2018
I love my Apple MacBook computer. It's conveniently easy to navigate because of its simplicity which I greatly appreciate as someone not well-versed in technology. So I only have good things to say it. We once tried another computer, HP, and the tech support was so complicated over the phone, we never figured it out and returned it for our money back. Then we bought an Apple MacBook and haven't tried another brand ever since.
The Apple Care tech support is amazing. Every time I've dealt with them, they're easy to understand and never complicated. Now they even have a service where they can see your computer screen from over the phone and direct you where to go on-screen with an arrow and tell you what to do. Last time we used them, we were getting pop-up chat windows masquerading as Apple Tech Support but the grammar wasn't completely correct and we were suspicious. So we called Apple Care, free of charge because you get Apple Care free for a year after purchasing their computer, and the technician informed us those pop-up windows were hackers and not real Apple Care Technicians. Needless to say, we were very grateful. I was so impressed by such professional service and protection that I'd never go anywhere else for my computer needs.
Reviewed June 8, 2018
Long lived computer? I have had one for the last 6 years, works great. My wife has the latest MacBook Air and it replaced an 8 year old MacBook. And they are still worth something.
Reviewed June 7, 2018
My niece and my brother had Apple computers and recommended them, so I got a MacBook Pro and have been pleased with its performance. I purchased it in 2013 and when I need a new computer, this is very likely what I will buy again. I really enjoy having a laptop and WiFi. My father-in-law calls it my "magic box" when I take it downstairs to his apartment to show him pictures on Facebook or "travel" via Google Maps.
Reviewed June 6, 2018
Very good, reliable products with excellent technical support when needed! Good ability to schedule help or research on my own through knowledge base.
Reviewed June 5, 2018
I have the MacBook Air, Apple iPad, and Apple phone. I am very happy with them. I am not always happy with the Simply Mac store when I go there for help, but the technical support online has always been very helpful. I have never had a virus, although I have been told it is possible and I have been using Apple products for approximately 15 years.
Reviewed June 4, 2018
I will never ever go back to a Microsoft operating system. I have gone through too many pieces of crap to ever experience the nightmare that is Microsoft. My Apple laptop has given me no insurmountable problems since I purchased it in 2011. Microsoft ha they've just up and died on me for no particular reason. Started with 95 and lasted until 8 then just swore of that OS forever.
Reviewed June 3, 2018
The speed and dependability of this unit is amazing. The construction is superb. The backlit keys, the aluminum case and the proprietary charge cord that disconnects are truly well thought out and applied concepts.
Reviewed June 2, 2018
Macs are fast and reliable computers and the Apple Macbook is a great little computer. I have read that there is not much difference any longer but I disagree. My PC was compromised several times with a virus which was difficult to remove. On the other hand, my Apple Macbook has not had one virus over the several years that I have owned it. There is less chance of a virus attacking your Mac than a PC. So I am able to continue working on my Mac without the worry of a virus shutting me down. Even though a Mac takes a little time to master after using a PC, using a Mac over a PC is a better option.
Reviewed June 2, 2018
My finding regarding the use of an Apple Macbook is very highly recommended by myself and family members, very user friendly. I would definitely buy another one.
Reviewed June 1, 2018
I love all Apple products. I have no complaints, only admiration for their products, they have always done me well and lasted for many years. I have owned multiple Apple products since 1997.
Reviewed May 31, 2018
As a teacher I have used computers on a daily basis ever since they were introduced in Australian schools. Initially I used a variety of Windows computers. In 2012 I changed to Apple MacBook Pro. I find it to be a far superior product, in every aspect, with excellent and timely support options. I would never go back to a Windows product.
Reviewed May 30, 2018
The Apple Macbook has an excellent image quality plus it is easy to use. I purchase the laptop 3 years ago and had no service issue. I use it mostly for music and video streaming.
Reviewed May 29, 2018
I have only had my MacBook Air for two years. Recently it crashed on me and it's totally non-functioning. I have always found the operating system to be difficult. I bought it because I thought it would last me longer than other brands. Not true!
Reviewed May 27, 2018
This is a completely reliable, functional, easy to use, and almost a 100 percent virus resistant laptop. And it is light, sleek, and absolutely beautifully designed.
Reviewed May 26, 2018
The cost of Apple Macbook seems high for its capabilities. Having to buy extra equipment to be able to use flash drives makes it even more costly than other comparable computers.
Reviewed May 25, 2018
At eight years old Apple Macbook still going. The drive died at age five. I replaced it with flash drive internal. The battery connector had trouble at five years, we use it now with the wall adapter. Heavy use, accounts and math.
Reviewed May 24, 2018
I made the switch from a PC to a Macbook Pro about 5 years ago. Being very non technologically inclined I was amazed at how intuitive using this computer was. Very happy with it. Tech support is beyond terrific. My only complaint and this is a fairly big one in spite of what I've written above is that often upgrades screw up other functions and have even disabled my printer, which I do not know how to reset to the new Apple specifications. Thus I rarely upgrade any of the suggested Apple upgrades as much as I do believe that's a bad idea.
Reviewed May 20, 2018
The Macbook Pro has served me well in value, durability and ease of use. I became frustrated with a number of the PC issues (updates at bad times and too long, changes in shortcuts and user platform, etc). For me the Mac is more stable, predictable and user friendly. I am more than willing to pay a little more, to get more.
Reviewed May 19, 2018
I have had Apple Mac products since 1984 and they have all lasted an average of 10 years. I have only experienced one hardware failure and that was a floppy drive back in 1986. I currently use a MacBook Pro and my wife does also. Very little problems and Apple customer support is better now than ever before!
Reviewed April 17, 2018
Last Apple product I will ever buy and I am selling my stock today. These lousy products and terrible support are not going to sustain the company. They acted like it was such a grand gesture to replace the drive. Well I lost my data and don't have a computer. I have been a loyal Apple customer for 10 years. This experience ended my loyalty and gave me the determination to find alternative products. They suggested I could take the product to a certified Apple dealer, pay $150 for them to recover my data. I already paid for Apple Care. This migration to poor products and service happened to a company I worked for and the result was not good.
Reviewed March 26, 2018
There is a period of adjustment moving from Windows based systems but it is well worth it once you learn to navigate in Mac OS world. The speed and ease of use is phenomenal.
Reviewed March 25, 2018
Truth is if you get the top of the line Dell or HP and pay for extra tech, the Apple and other computers are about the same. It's more of what you get used to. You can't compare a 300.00 Dell to a 1500.00 Apple and expect the same service. The other thing is the OS operating software. If you hate Windows you might like the Apple OS.
Reviewed March 23, 2018
TERRIBLE battery life. Mine was the first MacBook, with the Broadwell processor. Performance was fine, but battery life was ~6 hours. Apple insisted that was normal. 2 years later, it is down to 3 hours, so I am probably looking at a battery replacement-to bring it back to 6 hours?
Reviewed March 22, 2018
I like Macbook for its ease of use and for the quality. They have good customer service in helping to resolve problems, but a friend had a horrible time resolving an issue.
Reviewed March 21, 2018
Our experience with the MacBook has its ups and downs. It is extremely difficult to navigate most of the time when trying to figure out "how to's" as how to do simple word processing, PDF's are at times challenging. Overall not an easy system to navigate.
Reviewed March 20, 2018
The MacBook Air is clearly a good computer but whether it's the best for an old person like me is a question. My problem is there are changes made without much notice and without giving clear directions for the change in use. After getting used to doing something a certain way it's not easy to learn how to do it a different way.
Reviewed March 19, 2018
Best computers ever made. Loved mine to death until my son hijacked it. I have an Asus now but as soon as I'm able back to Apple. In fact I'm buying an iPhone for Xmas.
Reviewed March 18, 2018
This is my work computer and the first time I have had a Mac. Our IT people have it set up for me and they help me when I don't know what I am doing but it seems like a great computer (laptop).
Reviewed March 13, 2018
I have had a MacBook Pro for over 8 years now. It has held up beautifully. I have friends who purchased less expensive laptops and have now been through several in this time. It is worth the extra expense upfront to have a quality product.
Reviewed March 12, 2018
The Macbook is very user friendly and has great programs and built ins. There are some glitches but on the whole I think they are great... Interfaces are easy and the camera and Photoshop stuff is good... just not great at getting support from people.
Reviewed March 11, 2018
The computer is lightweight and smooth to operate. It's easy to navigate through the systems and the light up deck for keying in the dark is a genuine plus. You have just have to own yourself to feel the ease of use.
Reviewed Feb. 1, 2018
I ordered a brand new MacBook Air 2017 Model dated 21-01-2018 from paytmmall.com website. It has become a pain for me and I feel the entire amount wasted. Since the day I have received it, I am facing continuous issues like slow processing, corrupted Operating System and now facing pixel issues. The videos and photos are blurry as compared to other MacBook Air laptop.
Customer Care dept has acknowledged the issue and again asking to get the service done. Device is one week old and so many services and call assistances have been done. My question is, how many times should I take the brand new device to service centre and wait to get it repaired post which the product will become ready for use? Website can replace the product but Apple is not supporting.
Reviewed Jan. 29, 2018
I have used a Mac for years with very few problems. Easy to use, programs run without problems and easy to update. I run a good virus program and rarely run into malware or constant pop-ups.
Reviewed Jan. 25, 2018
Best computer to purchase for best performance and fewer problems. Purchase directly from Apple to avoid servicing and maintenance problems you will experience from third party distributors.
Reviewed Jan. 24, 2018
I was assured that this computer wouldn't need to be plugged in for at least 3-4 days. However, it needs to be plugged in part way during the afternoon, or it'll close down. Also, the cord that plugs into the computer is nothing but a very weak magnet, and it falls out easily and quickly. It's a very annoying feature.
Reviewed Jan. 23, 2018
I've had Apple products since 1984 without problems. I always get AppleCare but in all that time only needed to use it once for an actual device problem. I have, however, used them for technical support - had trouble with a Microsoft product installed on the Mac. They worked me through that issue and gave me pointers on a lot of other products I have. I can't say enough good about the ease of use, durability, and the technical support I get from Apple.
Reviewed Jan. 22, 2018
I love my MacBook Pro as it is fast and reliable. It charges relatively quickly and keeps a charge for many hours. Updates are easy, and it is light and durable too.
Reviewed Jan. 21, 2018
Starts up quick and easy to use. Always does what I ask it to do and quickly. Well designed and thought out OS. Apple provides free classes to get you into their productivity software (if you have been a Microsoft user). And they have good support at the Apple Store.
Reviewed Jan. 20, 2018
The Macbook Pro was my favorite computer, EVER. Now, I have to let it go. They have taken out all the great features, like the magnetic power connector for one and now even more features are gone, as well as my continued support of Mac's.
Reviewed Jan. 19, 2018
After working with Microsoft computers (HP, Vio and Dell) I have had less problems with my Macbook Pro than all of the others. Very durable and easy to use.
Reviewed Jan. 18, 2018
My aging Macbook Pro works like a charm, seven days a week! On the few occasions when I have a problem, support is ALWAYS accessible and able to offer a solution. AMAZING!
Reviewed Jan. 15, 2018
I've had my Macbook Pro for a little over a year and it's the best laptop I've ever owned hands down. I will never own anything else again. Even PC laptop I've owned in the past can't come close to the power and convenience.
Reviewed Jan. 14, 2018
I have never been happier with any other company service as I am with Apple/Mac. They help me via telephone where they then share my computer screen with me. If I need a repair, the Apple Store is very well run.
Reviewed Nov. 26, 2017
I purchased an Apple MacBook Pro 13" screen for my wife a couple months ago. Flawless performance so far. High quality construction, component and the display is pinpoint clear. I won't go into great detail about how all the specs make for a fun, useful experience but suffice to say it is all they claim it to be! My wife could not download pics onto a knitting site but this was not an Apple problem. She spoke with two Apple CS reps, the second a "genius" level they call them. Meaning a Senior level. The issue was a tricky one due to the website.
Altogether the CS reps spent over an hour with her and fixed the issue. The CS folks are in US, always knowledgeable, courteous, patient and willing to take whatever time is necessary to make the customer happy. This is one reason why the price of Apple products. You get competent help and no back talk like with every other company I have read about who sell any computer products. We are an Apple family: iPads, iPhones and now MacBook Pro.
Reviewed Nov. 12, 2017
I returned a MacBook and I had to pay the return shipping and they took 20% of the cost even though the item was defective. But it’s up to them and they will take the 20% no matter what. That is bad business.
Reviewed Nov. 6, 2017
This is an older Mac Pro tower quad core and it is from 2008 and still runs excellent, Apple uses the best components in their computers and it shows in the long term reliability.
Reviewed Nov. 5, 2017
My Macbook laptop is most definitely the best computer I have ever owned. I can use it everywhere, never get a "blue screen" and never have any software issues even if I use a Microsoft product.
Reviewed Nov. 3, 2017
This is a top computer with a great ease of use. I've been using the MacBook Pro and have had great support from Apple. It is more expensive than the PC line but it has a great value!
Reviewed Nov. 2, 2017
Never had a problem with the computer. If I could not do something, I got appointment at the genius bar and they answered my questions. Had no issues with using other devices either. Worked seamlessly with phone, iPad, printer.
Reviewed Nov. 1, 2017
I have NEVER in almost 30 YEARS of using Apple computers gotten any customer support from them (designer for 30 years). Once I tried, and they expected payment. I gave up. They are just manufacturers who sell products, they do not care about issues with their products after the fact.
Reviewed Oct. 29, 2017
One of the best things about Apple is the Genius Bar at their stores. Make an appointment or walk in and they will help you at no charge unless you need a repair. Most of the problems involve cleaning things out or a fix you just don't know about. I would never go back to a PC even though they cost less. The Genius Bar is worth the extra money for the Mac.
Reviewed Oct. 28, 2017
Apple cannot be touched with their technology. You just get the computer turn it on and it is easy to set up even for the old folks like me. It is expensive however but you get what you pay for.
Reviewed Oct. 27, 2017
Apple's products are intuitive, their service is professional and kind, their compatibility with other products I use is positive. The communication throughout Apple's products is especially productive and convenient for me.
Reviewed Oct. 26, 2017
Easy to use which is great since I am technically inclined. Tech support is great! I did take classes in the store and the sales people were very knowledgeable and helpful.
Reviewed Oct. 25, 2017
Macbook pro 15", late 2012, used. I was able to upgrade myself the ram to 16 gb and installed an solid state drive (ssd) which improved performance dramatically. Very little trouble with os, which has always been resolvable, and no trouble at all with the hardware.
Reviewed Oct. 24, 2017
This is my first Mac and I absolutely have been converted. The functionality and user experience is much better than any PC I've had. The performance is significantly better and overall this is worth the money.
Apple Macbook Company Information
- Company Name:
- Apple Macbook
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