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The screen stopped working on my Macbook while it was still under warranty. Apple refused to fix it. They cited this clause in their warranty as their reason. "If service is needed due to failure of parts that are not original to the product or due to damage caused by abuse, misuse or any external cause, Apple reserves the right to return the product to you without servicing it, and may hold you responsible for any indicated diagnostic fee..."
Seems Apple withdraws their warranty if there is any external cause contributing to the problem. If the computer is in the vicinity of sneeze, or it is hit by a falling leaf, Apple can void the warranty. If Apple engineering or manufacturing plays a considerable role in causing the problem - a flaw or weakness that is aggravated by even a minor external cause - that is tough luck on the buyer.
Since a warranty is used to sell products (knowing a product has a warranty makes it more valuable and attractive), IMHO, I don't think Apple should be permitted to claim they offer a warranty when it come with such retractable benefits. Before you buy AppleCare, their premium insurance, check to see if clauses like the one above are included in the terms. It is bad enough be stung by these kinds of clauses without paying extra for the privilege,
Once again Apple has made changes for the worse. For no unknown reason they have changed the power cord connector and shortened the cord by 50%. I can no longer sit at my kitchen table without a lame extension cord... They also did away with the USB ports!!! So frustrating. They change chargers and port connectors as to create a need to buy new ones. So easy to see Apple is all about the almighty dollar. -
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I purchase Mac Pro 13 in July 2014 and just after I registered it with the upcoming July Cal Bar exam and download the exams, the Wi-Fi stopped working. I called for technical support but the technician could not fix it. He scheduled a reservation for me with an Apple store in Burlingame to bring in for repair. Unfortunately it confirmed the Wi-Fi problem is irreparable, and the hard drive needs to be replaced, but Apple no longer makes replacement parts for that model. So this Mac Pro, can no longer have Wi-Fi. I was seeing red at the store, thinking I was ripped. I spent almost $1400 for it, now it’s in the eighth year, and at this critical moment the Wi-Fi crushed and Apple could not repair it. I don’t think I will buy any Apple products from now on. They are expensive, though look fancy, some are potentially defective. Not dependable at all!
Purchased a 4-core 2.3Ghz i7 with Retina display, 16GB of RAM, 512GB SSD. It's still a great machine, but Apple decided I hadn't given them enough money and blacklisted the model - no more OS updates means I can no longer run the software tools to develop apps. They will only give me $120 trade-in against a $1,800 Macbook that is virtually identical in specifications. No thanks, I quit Apple development instead.
I woke up to find my LCD screen of new MacBook Air (2 months old) with lines as though it was broken. Took it to the store and was told it was accidental damage. I have 8 apple products at home and none have been destroyed like this. There was no evidence of damage or impact to the glass or anywhere. I argued it’s a manufacturing defect and escalated. A customer care exec called and said he will check with the store (liar). He called and said the store could find the site of impact. We went to store and a racist admin guy called Jake (at Rundle place adelaide) tried to explain the meaning of accidental to us!! He was so defensive when we asked if it could be a manufacturing defect. He said they are not investigative people. They only fix problems.
We being doctors we get spoken by these people who have no clue about what they are doing or saying. The store guy said he is the boss and no one has revived any calls there. Full of fake liars who are trying to prove we are frauds when we purchase their products. Wanna take these guys to court. They shouldn’t be left unaccountable for this daylight robbery. Waiting for another person to get back to me now.
I've migrated to Apple MacBooks in 2008. After a few months of a learning curve I was fully adapted to the operating system peculiarities and was able to transpose my workflow into the apple/unix universe. After so many year I can tell that if you take good care of your computer, you will only need to replace it when the architecture becomes obsolete (every 10 year or so). The price compensates in the end, with little to no maintenance, software that server you (especially when installing third parties software on your machine) and robust physical notebook. Nowadays you have downsides on computers that you can't upgrade by yourself and lack of ports (which is being addressed with the new M1 2021 macbook pro series). If you need a computer for productivity, you don't need to look further
After years of being a happy Apple customer, my latest experience has left me with a new perspective. Electric shocks from the mouse pad, sticky keys, the camera stopped working and less than average picture quality. When I contact Mac support they offer solutions that don't work but require me to close down the computer, which means when I restart I have to contact them again and go through the whole process. Probably 50 hours plus trying to remedy these issues.
This laptop is worthless. The main reason: when you connect the laptop to your iCloud, it pulls all of your photos/videos and stores them on the hard drive, which is already tiny. I bought an external hard drive for storing items not going to my iCloud. My plan was to keep the hard drive empty. APPS also take up much more space on the hard drive than they do on an iPad or iPhone. You can have about a dozen apps before the hard drive is full. So who cares if the hard drive is full? Well you can't update the software when there isn't enough space; meaning, you can't complete any processes with other devices without current software. The machine is useless. For the price, you can get a great PC (any brand) that's more reliable and easier to maintain.
One year new MacbookPro and the battery is puffy to the point that the mouse pad doesn’t click anymore and the belly makes it wobbly when you type. Called support. They told me to bring my laptop to a 1 hour away Apple store that they would have changed my battery there. So I got an appointment, drove there, waited 20 minutes in line, to be told that they have to keep the computer in store for 3 to 5 days and they would give me a call when ready. Are you kidding me??? How am I supposed to work without it. I got an Apple because they were reliable, but now Apple has become a brand to avoid. Right?!
I will NEVER - EVER buy an Apple (mac book - phone, etc) product, unless they come up with a solution for this production's fault. My screen macbook pro 2017 has horizontal lines as well. It is a production fault. Apple wont repair... (they repair the same problem on 2016 model but wont extend to 2017...) I always thought apple were professional and knew what they were building. It turns out RUBISH PRODUCT followed by AWFUL CUSTOMER SERVICE that wont recognise their mistake....Buy apple they told me, they make great products they told me, it's great company they told me. I now make sure all people I know hear about how apple is treating customers like! NEVER AGAIN! ENOUGH IS ENOUGH! Lawsuit..? Count me in!
Apple Macbook Company Information
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- Apple Macbook
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