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Online, I bought direct from Apple, a MacBook Pro for a smidgeon under 4000 euros. This was 5 weeks ago, just before Christmas, 2018/19. It arrived but, by phone, no Apple consultant was able to enable it to function. It was deemed “broken”. There followed numerous phone calls by me. Always I was referred to someone else. And nothing productive was achieved. Finally, I managed to get Apple to agree to a replacement.
The replacement arrived WITH THE WRONG KEYBOARD. I have asked for a refund. Again, I am being pushed from pillar to post. No one wants to take responsibility for anything. All consultants chant the same mantra, “It’s not part of my responsibility. Phone such and such...” On one such phone call, a woman speaking perfect English said she was not permitted to assist me technically because she was in the Italian dept. And, technical assistance was only permitted in the language of the customer who was phoning. She had been referred to me by a senior consultant.
Now, 6 weeks later, there has been no resolution. And I am left with yet another phone call to make. The whole of Apple customer service is a complete shambles and a disgrace. If this next phone call does not result in an agreement to a refund, I will have no option except to sue Apple for breach of care and negligence. These phone calls are time consuming and, with a lucky exception, totally unproductive. On one “help” line, the person phoning me to assist in setting up my replacement.
I bought my laptop 16.5 months back. I hardly used my laptop 30-40 times. Now it's not powering on. When I gave it to iCare to check the issue, they say it's a logic board problem (Rs46532). If the logic board needs to be changed without the laptop being used much, then I'm not sure about Apple's quality/brand/service anymore! It's impossible that there could be any issue with such less usage. I'm guessing Apple has used a repaired/refurbished logic board for my laptop instead of a new one! Please give me an alternate solution.
This is my second MacBook Pro after 6 years of hassle-free use of previous MacBook Pro. The old MacBook still works perfectly fine, didn't have to reinstall the OS even once, never crashed, fairly robust (I even spilled liquid on it once) and it looks like new. But I wanted to upgrade the memory and get a newer version so I gifted the old one to family. The new MacBook arrived with a tiny cosmetic defect which is unusual for Apple products, and I got in touch with Apple Customer service, they replaced it for the same customized model in a matter of few days, no questions asked. Everything was very smooth and I am happy with my new laptop.
After experiencing a number of faulty computers/laptops from Windows that completely took a dump 1-2 years after purchasing them, I decided to break down and buy an iMac. Initially, the price tag put me off. However, I bought this iMac in 2013 and 5 years later, this iMac is still running great, and it's lasted over double the time as my past Windows computers. I'm glad I made the switch over.
I find this computer faster and more user friendly than most PCs, it also has notably fewer problems with viruses. On the downside, I found it necessary to download a Windows writing program. I found that the writing program format was not always compatible with some professors' computers and the use of Safari with some of the university's systems was problematic.
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MacBook is reliable and better than Windows PC. However the laptop is approaching 7 years old and performance does the age. Still works good. But buying a new replacement is not cheap and you need 7 years to justify the cost.
A computer is nothing without Support. Apple carries on the commitment of other great computer support teams like the ThinkPad Team of Lenovo for their business class products. I gave it my computer an A+++ for ease of use and support and beauty. I have always loved Apple Products and was happy to pay the extra it costs for remarkable products and service.
I've had my MacBook Pro since 2010 without any viruses or issues. However, I find the price of Apple products to be a bit high. It is also difficult to get help on the phone so you must make an appointment and go to the Apple store. I find the 'geniuses' sometimes very helpful, sometimes merely helpful.
The MacBook Air I use can be slow for about a week then magically clear up. Just remember to select one with enough storage. Pretty good, but you could get a laptop with similar specs for a couple hundred dollars less.
Macs are intuitive, making them easy to learn and use. They are quick and powerful. They are well worth the price because they last so long. They are durable, and offer features other makers don't think of, like light-up keyboards so you can work comfortably at night. I bought my "new" one in 2013, and it runs like a charm. This is my second MacBook Pro. I replaced it after eight years because the bezel around the screen was cracked and it was going to cost $700 to replace it. My husband said to just get a new one. It still works, and I still use it occasionally.
Apple offers free updates of its OS and they are seamless. The machine itself has had a couple of repairs - once for a new power cord and once for a new screen (caused by a careless construction worker). Both were covered under AppleCare at no cost to me. Even not having a local repair person isn't a problem - turnaround time with AppleCare is never more than a week. There is an Apple dealer in another time, but they want a week just to look at your computer. And when you send it to Apple, they check the whole machine and fix anything else that might be wrong. I love Apple!
Had problem with mother failure so I recommend buying extra warranty before the first year expire. But this product is very stable and user-friendly.
I mainly purchased my Mac Pro because of its security in deterring most viruses and Trojans but it's not very user friendly. Too proprietary which makes normal PC applications difficult to use. For instance, most mp3 players are not compatible as well as many printers. So I find it necessary to have a PC to supplement my Mac Pro.
What I love about Apple Products in general is that they are less prone to viruses & other insidious programs. Also, they all talk to each other via iCloud which is really convenient for people on the go. I now own a MacPro, iPad, & iPhone and I really like them all.
I love my Apple MacBook computer. It's conveniently easy to navigate because of its simplicity which I greatly appreciate as someone not well-versed in technology. So I only have good things to say it. We once tried another computer, HP, and the tech support was so complicated over the phone, we never figured it out and returned it for our money back. Then we bought an Apple MacBook and haven't tried another brand ever since.
The Apple Care tech support is amazing. Every time I've dealt with them, they're easy to understand and never complicated. Now they even have a service where they can see your computer screen from over the phone and direct you where to go on-screen with an arrow and tell you what to do. Last time we used them, we were getting pop-up chat windows masquerading as Apple Tech Support but the grammar wasn't completely correct and we were suspicious. So we called Apple Care, free of charge because you get Apple Care free for a year after purchasing their computer, and the technician informed us those pop-up windows were hackers and not real Apple Care Technicians. Needless to say, we were very grateful. I was so impressed by such professional service and protection that I'd never go anywhere else for my computer needs.
Long lived computer? I have had one for the last 6 years, works great. My wife has the latest MacBook Air and it replaced an 8 year old MacBook. And they are still worth something.
My niece and my brother had Apple computers and recommended them, so I got a MacBook Pro and have been pleased with its performance. I purchased it in 2013 and when I need a new computer, this is very likely what I will buy again. I really enjoy having a laptop and WiFi. My father-in-law calls it my "magic box" when I take it downstairs to his apartment to show him pictures on Facebook or "travel" via Google Maps.
Very good, reliable products with excellent technical support when needed! Good ability to schedule help or research on my own through knowledge base.
I have the MacBook Air, Apple iPad, and Apple phone. I am very happy with them. I am not always happy with the Simply Mac store when I go there for help, but the technical support online has always been very helpful. I have never had a virus, although I have been told it is possible and I have been using Apple products for approximately 15 years.
I will never ever go back to a Microsoft operating system. I have gone through too many pieces of crap to ever experience the nightmare that is Microsoft. My Apple laptop has given me no insurmountable problems since I purchased it in 2011. Microsoft ha they've just up and died on me for no particular reason. Started with 95 and lasted until 8 then just swore of that OS forever.
The speed and dependability of this unit is amazing. The construction is superb. The backlit keys, the aluminum case and the proprietary charge cord that disconnects are truly well thought out and applied concepts.
Macs are fast and reliable computers and the Apple Macbook is a great little computer. I have read that there is not much difference any longer but I disagree. My PC was compromised several times with a virus which was difficult to remove. On the other hand, my Apple Macbook has not had one virus over the several years that I have owned it. There is less chance of a virus attacking your Mac than a PC. So I am able to continue working on my Mac without the worry of a virus shutting me down. Even though a Mac takes a little time to master after using a PC, using a Mac over a PC is a better option.
My finding regarding the use of an Apple Macbook is very highly recommended by myself and family members, very user friendly. I would definitely buy another one.
I love all Apple products. I have no complaints, only admiration for their products, they have always done me well and lasted for many years. I have owned multiple Apple products since 1997.
As a teacher I have used computers on a daily basis ever since they were introduced in Australian schools. Initially I used a variety of Windows computers. In 2012 I changed to Apple MacBook Pro. I find it to be a far superior product, in every aspect, with excellent and timely support options. I would never go back to a Windows product.
The Apple Macbook has an excellent image quality plus it is easy to use. I purchase the laptop 3 years ago and had no service issue. I use it mostly for music and video streaming.
I have only had my MacBook Air for two years. Recently it crashed on me and it's totally non-functioning. I have always found the operating system to be difficult. I bought it because I thought it would last me longer than other brands. Not true!
This is a completely reliable, functional, easy to use, and almost a 100 percent virus resistant laptop. And it is light, sleek, and absolutely beautifully designed.
The cost of Apple Macbook seems high for its capabilities. Having to buy extra equipment to be able to use flash drives makes it even more costly than other comparable computers.
At eight years old Apple Macbook still going. The drive died at age five. I replaced it with flash drive internal. The battery connector had trouble at five years, we use it now with the wall adapter. Heavy use, accounts and math.
I made the switch from a PC to a Macbook Pro about 5 years ago. Being very non technologically inclined I was amazed at how intuitive using this computer was. Very happy with it. Tech support is beyond terrific. My only complaint and this is a fairly big one in spite of what I've written above is that often upgrades screw up other functions and have even disabled my printer, which I do not know how to reset to the new Apple specifications. Thus I rarely upgrade any of the suggested Apple upgrades as much as I do believe that's a bad idea.
Apple Macbook Company Information
- Company Name:
- Apple Macbook