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If you're looking for a laptop of any sort, skip over the Acer Aspire. I've had mine for 2 years and it's run like hot garbage since I bought it. Playing and game is a lag fiesta no matter what I do (turning off every other app I own in the background, uninstalling things, clearing space, etc.). Nothing works. Games are jittery, stutter, and my frame rate averages about 12 FPS, which in all honesty is pathetic. Using Windows 10/11 on this isn't a delight either. In all honesty, nothing about this laptop, in my experience, has been good. Happy I can put stickers on the lid but that's about it... Sucks. I'll have to get rid of em with I dump this glorified microwave. And I've seen someone game on a microwave. Runs better than this.
TL;DR: If you're buying an Acer Aspire for gaming. DON'T. Buy something else.
I bought an Aspire 5 thirteen months ago (now one month out of warranty). The right side laptop hinge stopped pivoting and the back and front case have separated from the screen- the hinge doesn't pivot so the plastic case has separated to allow the laptop to open. Acer will do nothing about this. I have noticed the newer laptops have a hinge that runs the length of the lid. I'm sure Acer knew of this issue and is not honoring any repairs. Other than that - the software works great....
I purchased an Acer Predator Helios 300. It stopped working 1 year and 10 days after I received it. I contacted Acer and they were of No Help whatsoever! This computer cost $1700.00. What a waste of money! Spend your money on a better product with better support when you have a problem! Such a disappointment!
Few month ago I bought Acer laptop and Jeeves laptop protection of two year duration. I filed a complaint on 19th of June and it's been more than three days, they didn't assign any technician to resolve my laptop's issue. I have called more than 8 times and they are saying that, "Your request has been registered," again and again. I have a work from home job but they didn't listen. Now I am just calling and they are not providing any help.
I had an older Acer and it was a miserable experience. I was given another one. Aspire a515-55. It is another disaster. The battery life fades quickly. The touch pad quit working. The Acer people put in writing what great technical support they have. What a joke. There are plenty of suggestions from thousands of users that have had thousands of problems with the laptops. If you can not weed through the volumes of troubles to find yours specifically, you are out of luck. There is no way to get any help from Acer. Following their suggestions and downloading drivers does not work. So the touch pad still does not work and there is no way to contact Acer to get the problem resolved. Spend you money anywhere else.
Windows 10 + the Acer Aspire E17 laptop = the worst computer experience of my life. Having owned a couple Acer desktops in the past, I think I have confirmed I will never buy another Acer product again.
I have had my Chromebook for less than a year and it crashed on me, giving an error message that says "Chrome OS is missing or damaged". I sent the Chromebook in to have it fixed and after I got it back and used it for two days, the same error occurred. The Chromebook is unusable. I called Acer, this time to request a replacement, and they said that they cannot replace it but I can send it back to have it fixed again. This is a Chromebook that I rely on for school - I've had to take a semester off to get "fixed" - now to have the same problem again.
Bought the noted Acer laptop and was very happy. Seems to work fine but I noticed the hinge was always tight. Then I heard a crack. Still using the laptop but really don't want to close it as I expect it to completely ruin what's left. Sadly, it's not used daily but what a shock to see such poor craftsmanship. Now I need to take it to a repair shop to get fixed. Add $100 to $200 to the price since the hinge issue is an ongoing problem with Acer. Check reviews. I've used Lenovo and Dell laptops with never any mechanical issues. This hinge is a mess.
Wanted to upgrade my GPU from integrated to dedicated. A cheap Bios blocks that Acer's docs state they have different bios. Bios is not upgradable, hardwired into computer. This pc is just a glorified VCR.
I bought my laptop in 31st of December 2019. The warranty expired 2 years later, which is fine if the laptop wasn’t make to completely die in February for NO REASON. It was running just perfect. So for the first two years I was the number one to say that Acer was good! However, my laptop stopped working from one day to another. I was doing my uni assessment in the night, and in the following day, it wasn’t turning on anymore. I talked to the store I bought, I talked to acer, I left my laptop with a technician which was very kind. However, I couldn’t get my documents from the memory because it was dead. The motherboard was dead. Acer could repair, which would be the same price of a better and new one. No joke. So I strongly do not recommend acer products to anyone, since they have an expire date!!!! I am feeling very frustrated with acer.
My new Acer came apart at the hinges. Customer service wants me to jump through hoops in order to get it repaired. If you're thinking about an Acer. I URGE YOU TO GET ANYTHING BUT AN ACER. Don't take my word. Look at the MANY reviews. This is a HORRIBLE product!
I have an Aspire 5 laptop by Acer. Since unboxing it at 9pm every night regardless of computer settings it will automatically shut down interrupting anything you are doing. Tech support has been useless, and now wishing maybe I have returned it, but I thought I could live with it. Now my wireless card is acting up not accessing my router intermittently. Also, my power cord connection is loose but solidly plugged into the laptop and constantly beeps while using the laptop losing power connection and regaining it. I use many laptops in my business and this was my first and last Acer product. I bought it through Costco.
TLDR: A newly purchased $5000 computer dies in two weeks, ACER tries to give me a credit note for a different store in another state, takes over two months to sort out and even longer to (eventually) get a refund. Much hassle, 0/10, would not do again.
Bought what seemed like an awesome unit from their online store, refurbished with a 3090 rtx and an i11 processor, for a cool $5000. When I got it everything seemed perfect; until two weeks later when it shut down and just never turned back on again. Which is a bit of a bummer, because it's got my final uni assignment on it (spoiler; I never got it back).
We called ACER and after a few attempts they told us they'd send a courier down to pick it up. The courier never arrived... so they gave me instructions on how to ship it. A week later they ring up and tell me they can't fix it, it's completely dead, but they can't give me a refund (despite the terms and conditions stating otherwise). Instead, they tell me they'll give me a credit note for Harvey Norman (an Australian white goods store with some electronics sold on the side), in a completely different state.
Thought that was kind of strange, and wasn't happy about having to get a computer that might end up being inferior, but it is what it is. However! I ring Harvey Norman up and find out they have no idea what's going on, don't do credit notes for products bought from an online storefront that isn't theirs, and they can't help me.
After several very frustrating calls that felt like we were stuck in a roundabout limbo of hold music and polite but ultimately indifferent employees, we find out that my order number was somehow conflated with another fellow from across the country (despite them having a 1k-something laptop and a very different name, and I a completely different desktop, which you think they may have noticed considering they asked us for our details every single call). And mistakes happen, sure, but the fact that we were only able to find this out by seeking out line managers on several different occasion over several weeks says something about their customer support (or lack thereof).
We FINALLY get told we're getting a refund, but don't hear back for about two months. I'd give them zero stars but that's not an option and we did finally, *finally* get the refund (but bear in mind, we were 5k short for this entire duration), so I figured I'd celebrate by pointing out how many other people appear to have similar issues with Acer and I'd recommend staying far, far away. Plus, all support issues aside, they literally sold me a 5k computer that was so terribly refurbished that it just completely and utterly died within two weeks. I've got a lovely Alienware PC now so if you're looking to spend the big bucks, spend them somewhere else.
I bought the ACER Inspire 5 18 Months ago. The motherboard is now faulty and ACER wants to charge 1.5 times the price of the laptop to fix it. This is huge a scam from ACER. I will never ever buy this brand again, Stay away from it.
I bought an ACER monitor from eBay for my son for Christmas. Had it for a month wrapped. As soon as he opened it Christmas Day, he saw it was cracked. Since it was pas 30 days ACER said they could not do anything about it. Referred me to repair department which was closed for the holiday. Still waiting. Both ACER and eBay are terrible companies with horrible customer service.
Less than 6 months ago, I made what I thought would be an "investment" by spending $1300 for an Acer Predator laptop for my son to have over the summer at his Dad's. I had them send the laptop to me first, so I could set it up and then mail it to my son the next day. I received the laptop and right off rip it was giving me trouble. The issues lasted a few weeks which resulted in me having to perform two factory resets (after already getting all of the games and settings installed for my son) and then additionally having to wait for them to mail me a new system restore USB drive to reinstall everything. Very inconvenient as the mail option they gave took over a week to show up. The entire process of getting the laptop to run correctly took so long I never even was able to send it to my son as he was about to be back home by the time it was running smoothly.
A few months have passed and lately I have noticed it running slower and lagging more and more. I pay for 1 gig wifi and always keep up with the updates for the computer and drivers, virus checks, etc. as recommended by Acer so I decided to run a speedtest using speedtest.net. The results were far worse than my old, outdated desktop pc results. I ran the test both with and without ethernet and using the same ethernet cord as I did on my desktop. The results were for example - laptop - 165 ping, 160.17 download and 19.45 upload and my old desktop was 5 ping, 917.71 download and 20.49 upload. That is quite a big difference, so I decided I should contact Acer.
It took 3 times before I was assisted. The first time it just never put a rep on, the second time the rep just left mid chat and the third time, I did receive assistance but the end result (after hours were spent doing different things with very delayed response) was that I do a factory data reset on the computer, losing everything. I told them this is unacceptable and I feel there has to be at least some other options we can try, but was told there were not. There were quite a few different things that really made me unconfident in their technical support abilities and knowledge of what to do or try in this situation.
I am very upset because my issue is not resolved and I do not want to do a factory reset for a 3rd time when I feel like all the other troubleshooting options were not even attempted, nor that I got an experienced well educated technical support representative to help me and it seems I got someone without much knowledge as to how to properly assist me. The amount of money I spent on this laptop and the lack of options I have been given each time I have needed help, always resulting in just recommending a factory reset which is a HUGE deal and should be an absolute last resort, is just unacceptable and I regret ever purchasing the laptop to begin with. My so called "investment" ended up being a loss and regret.
Just wish to inform out there that the subject laptop failed on me within 17 days of usage. The battery overheated and failed, and fails to start. Customer service gave me the run around, between technical support and sales. Still not fixed and afraid to plug it to the power supply. Save your money and buy something else.
Bought Premium Nitro 7 gaming laptop $2500. Its battery drained very quickly and after very little use. Failed to turn on after 6 months. Sent for repair. Told it would take 2 weeks max but it’s been in for a month and they’re still waiting on parts. Acers are worthless crap and they’ve got is terrible customer support.
My new laptop broke down in 3 weeks. The entire motherboard broke down. The customer care was not very helpful, their warranty took ages to respond. It is going to be a week. It is still not repaired. I will warn everyone against buying Acer laptop!
I bought a brand new computer, and the screen started blinking. I asked for it to be replaced, and Acer said they can't, because of company policy. I grudgingly followed Acer's rules, and sent the brand new computer into Acer for repair. I received the repair back, and the system started blinking a few days later. I asked for Acer to replace the computer, and they said their policy doesn't allow it. I'm pissed at this point, but follow Acer's policy, and send the computer back to Acer for service. Acer replaced the monitor on the computer, and sent it back to me. I actually thought it was fixed. However, a month into it, the screen started blinking again. I've reached my pissed off boiling point, and asked Acer to replace my computer. Acer said no, their policy doesn't allow it.
Folks, if you own a company, don't make stupid policies that lose customers! You will lose customers like a sieve, when you make and follow stupid policies. I bought a lemon from Acer, and Acer dragged me through the lemon issues at every hurdle, and officially lost my business FOREVER! If only they would have replaced my computer from the get-go. If you read this review, and don't believe it, then don't say you were not warned! Ask Acer what happens if you receive a brand new computer, that is faulty. BUYER BEWARE!
I had purchased TWO Acer Nitro 5 laptops in October 2020. One is working fine, but the other started giving me technical problems earlier this year. I had flagged this issue with Acer in August 2021 while it was still under warranty. They sent 3 engineers to resolve the issue, but they all failed to diagnose the problem. Finally, towards the end of the warranty period, they instructed me to deposit the laptop at their service centre. I did so with clear instructions that I need the laptop fixed on priority since, my son needs it for his online studies and that his board exams are only one month away. It has been 2 weeks now since I have deposited my laptop at the service centre, and there is no sign of any urgency on Acer's part to resolve the issue!
I have followed up with them several times over these past 2 weeks but to no avail. They just keep tossing me like a football from the Acer Service Centre, to the Acer Call Centre and to Acer Support. I have told all 3 of them very clearly that if they cannot FIX my laptop, then please give me a REPLACEMENT laptop. None of the 3 have the authority to take such a decision!! I am providing you a detailed complaint history with Acer for your reference so that you can get an idea of how PATHETIC Acer's service really is. Please do keep in mind that I purchased TWO laptops from Acer. This is the gratitude I receive in return from Acer!!
Recently I bought Acer laptop and after 1.5 months mother board defective and they are doing very very slow work. 1 week complete and my laptop still not repair and customer service is also not good. Don't buy this laptop. They are not giving good product and service also.
Purchase an Acer laptop and while still under factory warranty the screen went black. I sent it back to them and they wanted to charge me more than what I paid for the laptop. Worst experience ever! Just lost over $600.
We have recently purchased the Acer laptop. After some time its adapter giving us problem, we connected to their service team and for this part. They are asking for 3-4 days. Pathetic service. For this small part I have to wait and watch. My all work will hamper. After sale they don't care about their clients.
They Do not respect their guarantee. They just sent back your computer indicating not repair. When I called customer service, they said I spill liquid on it which is false. They refuse to fix the computer.
Don't buy Acer laptop, or any other type of product. It won't work. In my experience I said I bought a laptop from Acer dealer. It's almost 1 week only the laptop is not working properly and laptop is not at all worth for the amount. And is the customer service is very worst and not even take care of that your issue. They simply said, "Please wait sir." This is the that all the agent tell same thing. Don't buy acer laptop. Better go with other brands. In my experience I am telling you, because the customer service is not responding and laptop is in worst condition. Better choose any other brand.
The laptop loading for websites is very fast. However, I am disappointed with Acer because my laptop motherboard spoiled after 1 year and my documents could not be retrieved. I will not recommend anyone to use this brand if they want to purchase a laptop.
Just a friendly public service announcement to never buy Acer products. Laptop screen stopped working after 6 months. Mailed in for repair and waited 3 weeks. They outright lied and said there was liquid damage when I've NEVER spilled a drop of water on it.
Don't buy this laptop, desktop or any other type of product. It won't work. In my experience I said I bought a laptop from Acer dealer. It's almost 1 week only the laptop is not working properly and laptop is not at all worth for the amount. And is the customer service is very worst and not even take care of that your issue. They simply said, "Please wait sir." This is the that all the agent tell same thing. Don't buy acer laptop. Better go with other brands. In my experience I am telling you, because the customer service is not responding and laptop is in worst condition. Again and again I am telling don't buy with this brand of laptop. Better choose any other brand.
Bought two Acer computers over the years and wasn't happy with the first one due to poor performance. Purchased the second because I got sucked in by the lower price. It's given me nothing but problems from the first week I got it. Slow, doesn't load some sites, screen not centered, other sites remain after deleting them, cursor freezes, just to name a few. Taken the computer in twice to have it repaired and comes back just as bad as when it went it. Although, that may say more about the computer repair guy at London Drugs in Nanaimo than the computer.
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