Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
A link has directed you to this review. Its location on this page may change next time you visit.
Honestly don't bother, especially if they offer you a promotion if you buy from them. I bought a laptop that cost nearly 2 grand, supposed to get a free laptop bag with it. Well, I have sent hundreds of emails, endless communication to get this bag, I have still not received it. Customer service with this company is the pits. They pass the buck. They don't want to know. They are rude. I am so unhappy with them and all I want is what is owed to me. I am looking into small claims court.
Reps are not in the USA. Do not speak barely any English. I purchased my Acer Computer at Office Depot in December and it stops allowing me to connect to the internet. Since it was under warranty, I returned the computer to Acer at my expense and they returned it to me with my MICROSOFT Office deleted and all of my files. EVERYTHING is gone for a simple fix they had to do with a hardware problem. DO NOT DO BUSINESS WITH THEM.
I ordered a brand new laptop from them for over $700 and it was defective. I sent it in for a repair and then they tried to scam me for another $400 to get it working. I declined the repair charge. Waste of money and time. Don't buy.
Product broke twice in the first year. Don't waste your money on Acer Junk. I have laptops from other brands that is older than five years and still running. This one was repaired twice for not charging, and company won't replace.
I bought a gaming laptop from Acer and it failed within a year. This laptop will not power on at all. The laptop specs were so attractive and now I have to pay to ship the Laptop to Acer even though It's within warranty. Luckily I didn't waste my money purchasing the extended warranty they offer else I'd waste my money. I would never buy or even consider buying another Acer product as bad as Lenovo is the service is better.
- 2,174,273 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
HISTORY: Jan. 2019: I purchased an ACER all-in-one desktop computer with a 1 year warranty. June 2019: A USB port broke. Tech support said to mail it to TX for repair. July 2019: Operating System does not boot at all. Computer now totally inoperable. July 2019: Per their tech support, mail it to Austin TX for repair via FedEx. They stated that although I should pay for shipping, they are going to provide a FedEx Shipping Label for my convenience.
ISSUE: July 2019: I FedEx'd it to Austin using the FedEx shipping label they provided. When they acknowledged receipt of the item via email, I waited to hear a report on the progress or the repair; instead, they called by phone over a week later telling me that the item was received damaged and I should file a claim with FedEx. I filed the claim with FedEx, as instructed. I provided the Claim numbers to Acer, as instructed. August 2019: They shipped my computer back to me, now physically damaged as well as them claiming that I no longer have a warranty because the screen is damaged and that is not a covered item. There was absolutely nothing wrong with the screen when it was shipped. It was in perfect physical condition; not a scratch on it! The computer was packaged perfectly, with a load of bubble wrap encasing the monitor numerous times, as well as numerous air pillows and other cushioning materials.
RIPPED-OFF: To avoid replacing my computer, THEY BROKE IT to void the warranty. August 2019: They shipped my computer back to me with a little arrow pointing to a chip on the corner of the monitor -- that was not there when I shipped it. They enclosed a note saying: System has a cracked screen which is not covered under warranty. System being returned non-repaired. It was sent to them due to a failure to access the operating system. They returned it due to a "cracked" (chipped) monitor.
My new monitor Developed some… My new monitor Developed some horizontal lines. Called cust. care & complained. Still nobody attended. Very bad after sale service. The service contractor Fox Plus in Chennai is the worst. Never bothered to attend customer follow up with calls.
My new monitor Developed some horizontal lines. Called cust. care & complained. Still nobody attended. Very bad after sale service. The service contractor Fox Plus in Chennai is the worst. Never bothered to attend customer follow up calls also.
I bought brand new Acer Helios 300 gaming laptop from eBay in February 2019. I have had many problems since then. First I noticed occasional Blue Screen after waking from sleep mode, I thought it's a drivers or software problem. So I reinstalled Windows, updated all drivers and BIOS. But the problem still persisted. Additionally I found another problem with freezing mouse and keyboard if I connect them to my external monitor. I brought it to the service center here in the Philippines, they told me to wait few days to test it.
After I came back to their office once again and they told me they can't detect any problem, no Blue Screens, no hanging issue. The technician also recommended me to take a photo or record a video. I got my laptop back and after bringing it back to home and connecting it, I encountered the same issues within 1 hour of work. After few weeks of working with issues I discovered another issue with a buzzing speakers if I turn off the laptop and wait 2-3 hours. I brought it back to Service Center and they tested it again.
The technician texted me once again so I came there again and he told me that buzzing sound is normal and happens on other laptops as well. I have other Asus laptop and never encountered this issue. Then again he said they need time to test it. So here I am, completely disappointed, wasted a lot of money riding to their office and trying to prove that I'm right and laptop has a hardware issue. Will never in my life buy Acer product ever again and would recommend to all my friend and relatives to stay away from this crappy company.
After a couple months of purchasing the Nitro 5, my screen began to have image retention issues. I called an Acer rep and they helped me set everything up for the Repair Center. Unfortunately, the first time I sent it in they did not replace the screen but did replace the motherboard. This caused the Window BSOD to occur. Needless to say, I was dissatisfied. After calling the rep AGAIN, they did bump up my shipping to two-day shipping. They confused my ticket and caused another level of frustration. They managed to sort it out and a technician even contacted me, who assured me it would be fixed this time. I just got it back today, with both issues finally resolved.
-1 Star for poor customer service in regard to my ticket.
They can do good work, but keep an eye on them.
Acer Company Information
- Company Name:
Keep an eye on your inbox, the latest consumer news is on its way!