Acer

Acer Reviews

About Acer

Pros
  • Good value for the price
  • User-friendly interface
  • Fast internet connectivity
Cons
  • Frequent technical issues
  • Poor customer service experience
  • Limited battery life

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Acer Reviews

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    • 4,603,499 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed Dec. 31, 2024

    I thought my Acer all-in-one was a great PC and had no problems with it until a recent update. Because it was out of warranty, Acer transferred me to AnswersBy for technical support and what a joke that was. $200 and hours on the phone with so called experts and I still have a broken PC. Can't get anyone on the phone fluent in English to assist and can't get a refund for services that were NOT provided. Do your homework... Customer support is just as important as the product.

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    Customer ServiceCoverage

    Reviewed Dec. 5, 2024

    Laptop tore itself apart because the hinges are metal and everything else is cheap plastic. Just outside of warranty window. Customer service completely non-existent. Luckily I had it insured through my Amazon purchase, had the hinges repaired once but it quickly (1 month) tore itself apart again. Now the wifi card appears to be broken.

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      Punctuality & Speed

      Reviewed Dec. 5, 2024

      I bought Acer Aspire Go 14 a month ago for 300.00 dollars directly from Acer USA. So far it has been doing good job especially with Ryzen 3 7320u processor which is fast. This laptop is excellent for daily, basic jobs.

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      Customer Service

      Reviewed Nov. 25, 2024

      I attempted to boot Acer Swift 14 laptop from a USB drive which is a perfectly standard operation, and yet it refused to recognize the drive. I called their "support" and was told that ONLY DRIVES PURCHASED FROM THEM CAN BE USED. They even offered to send their drive with windows, and that's exactly what I do NOT want. You think you bought a computer? No. You merely leased it from an erratic control freak.

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      Customer ServiceStaff

      Reviewed Nov. 25, 2024

      Their warranty work is horrible. I bought a gaming PC and it would not update. Tech found it needed the whole operating system re-installed, from a USB stick as the partition wouldn't work. They sent it to me two months ago.... nothing, so I called after about a month, or five weeks and same thing, they apologized and said they would make it right up and send it, OVERNIGHT. NOTHING. I called again, they still had not made it, or sent it. They put me through to a boss that was very condescending and he said "nothing is guaranteed in this life" and that there was nobody above him in ACER. I will never and can never recommend this company. They just didn't care.

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      Customer Service

      Reviewed Nov. 23, 2024

      Ready for the MOST RIDICULOUS thing? I attempted to boot this laptop from a USB drive with is a perfectly standard operation, and yet it refused to recognize the drive. I called their "support" and was told that ONLY DRIVES PURCHASED FROM THEM CAN BE USED. They even offered to send their drive with Windows, and that's exactly what I do NOT want. You think you bought a computer? No. You merely leased it from an erratic control freak.

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      Coverage

      Reviewed Oct. 24, 2024

      Purcashed a laptop 11 months ago at BestBuy. One hinge broke, not covered under BB/Geek Squad membership. They were uninterested. Acer said my laptop was out of warranty, it wasn’t, they acknowledged that. Wanted $500+ to repair a hinge. Highway robbery. Never again an Acer.

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      Customer Service

      Reviewed Oct. 22, 2024

      I purchased an ACER Aspire 5, and after a few months of use, the audio quality began to deteriorate significantly. At times, I can barely hear the sound, even with the volume set to 100%. I reached out to ACER to report the issue, providing them with my order number. However, they responded by stating they could not locate my order and abruptly closed the conversation. In a second attempt, I sent them the invoice as proof of purchase, clearly indicating that I bought the device from the ACER store. Despite this, they simply directed me to contact customer service by phone, once again refusing to address my issue. Overall, the post-sales customer service has been quite disappointing.

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      Reviewed Sept. 26, 2024

      If zero were an option, I would select it. I bought an ACER all-in-one PC based on the glowing review the salesman gave. I cannot disagree more with his endorsement. My Acer all-in-one has been SLOW, taking MINUTES to boot, rather than seconds. Googling a question took tens of seconds, vs. just one second on my iPad. My PC had problems connecting to my HP printer - habitually having to reboot everything so I could print something... I paid to have my PC performance checked and repaired - the fix was apparent at first, but then the slow speed of my lousy computer took over. I am REALLY SORRY that I bought what I consider to be a piece of absolute JUNK. PLEASE do NOT buy this crappy computer - pay MORE to get something that will actually work like 21st century tech.

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      Customer ServiceStaff

      Reviewed Aug. 15, 2024

      Acer Chromebook had an issue, I sent it to be repaired under warranty. They sent it back, issue was not solved. So I resent it to their repair facility again. Whether they fixed the problem will never be known, as they shipped it back to me without warning and no signature requirement, and the FedEx driver left it in plain view on my steps, and it was stolen in the middle of the day, while I was home. The customer service rep said, "oh most people are WORKING during the day so they don't like signature requirements." Apparently Acer doesn't know that there's many people, like me, that work from home. There was not even an offer of a discount on a replacement Chromebook. This company's quality of build and customer service are abysmal. Avoid them like the plague.

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      Acer author review by ConsumerAffairs Research Team

      Founded in 1976, Acer is a communication and information technology company that has become one of the leading manufacturers of laptops, Chromebooks and PCs.

      • Desktop options: Acer’s desktop computers contain the space-saving Aspire X, the customizable Aspire T, the Predator G gaming computer, the Aspire Z all-in-one computer and numerous other models.

      • Chromebook options: Acer offers numerous Chromebook laptops as well as the Acer Chromebox, a desktop Chrome base that is compact and portable.

      • Notebook options: Acer notebook options include the ultra-thin Swift line, the convertible Spin laptops, the Switch line that combines a tablet with a snap-on keyboard and the Predator gaming line.

      • Tablet options: Acer’s Iconia tablet computers range from the basic Iconia Tab 8 model for casual use to the more entertainment-focused Iconia Tab 10.

      • Revo Build: Acer’s Revo Build computer is a PC build from stackable modules. Each part, from its basic motherboard to its data storage hard drive can be stacked in any modular order through magnetic connectors, so consumers can customize the PCs they want with ease.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Acer Company Information

      Company Name:
      Acer
      Website:
      www.acer.com