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Reviewed Sept. 14, 2023
Problem with a computer keyboard that was only 2 months old. The seller could not provide warranty as it was under manufacturer's warranty. Understandable. Acer posted a warranty claim phone number that I called several times because the call was dropped each time they transferred the call to their third party technical support department.
When I was asked to provide the SNID number that was requested from their automated system, I was informed that this unit was out of warranty which was disappointing to hear on a 2 month old purchase. This message should not have been presented because it was not accurate. It was later confirmed in a conversation that this was NOT out of warranty.
I simply gave up on pursuit of a claim and will purchase another keyboard to work with Acer product I purchased. Acer needs to revamp their customer service from a customer ASPECT in terms of streamlining their process in making it more user friendly thru the process. If Acer wants to to contact me regarding this review, I welcome their call. Dave
Reviewed July 11, 2023
I have a Acer monitor that is less than a year old that is showing a white flickering banner through the middle of the screen, when I call to see what needs to be done so that this problem they will send me a shipping label, but I have to figure out or buy a box to send it to them, pack it myself, find a fedex near me and drop it off, it then will take 3-5 business days for them to see what is wrong and repair it and then ship it back to me. Why wouldn't they have it where you can take it to like UPS and they pack it and ship it, or if I can pack it then the shipping people can pick it up from my home why do I have to all the work for them to repair a product of theirs that don't work less than a year later. They don't make it convenient for the customer at all and they do not care in the slightest.
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Reviewed March 29, 2023
I sent this Chromebook back twice for warranty repair. The 2nd time it still wasn't fixed - and it was returned with visible damage! Acer won't repair or take responsibility. Hasn't worked right since day 1. Piece of garbage, in my opinion.
Reviewed March 2, 2023
Bought a desktop computer from Acer (Acer Aspire) about 9 months ago. Worked ok, last month it would not power on. Contacted Acer and since it's under warranty was told to return it so we did. I called to follow up and was told they are NOT going to repair because they found a roach. They sent a picture of the inside of another computer with a roach on its back.
2. The roach looked like it recently died and was adult size so how would that crawl into a computer?
3. The picture of the inside of the computer they sent was not ours, it looked very old. We know this because we have 2 Acer same model. So we sent them by a picture of the one at home which is about 2 years old and there's no comparison.
The repairs department is lying. I believe they just didn't want to fix it. I would not recommend buying from Acer, find a more reputable company.
Reviewed Feb. 17, 2023
I bought an Acer laptop 13 months ago, and the keyboard just stopped working one day while I was doing school work. So I rebooted and the problem went away. This continued over a month with the length of time between keyboard quits becoming smaller and smaller until I can barely get 15 minutes of work done. I called their customer support and was curtly informed that while I was told they have a 2 year warranty, it is only one and my computer is outside of that. Then, there is nothing they can do except forward me to a third party that will charge me 399.99 to replace the keyboard.
Keep in mind please, they first refused to give me a price, instead saying they did not have access to that information, and it was only after 10 minutes of arguing that I was able to get the rep frustrated enough that he finally gave me the price. When I pointed out how ridiculous it was for them to charge that much for a fix on a unit that should still be under warranty, he suggested I just buy and attach an external keyboard...for a laptop.... Complete **! Please do not waste your money or time on this company. Learn from my mistake. Now, as a broke college student, I have to come up with another thousand to buy a decent system that will get me through the rest of school.
Reviewed Jan. 6, 2023
We got our laptop in October, when we open the laptop and start it up there is a black screen. You CANNOT see the monitor. We were finally able to see the monitor and use the computer, but once I put the computer to sleep and try to bring it back up, it is a black screen. The keyboard is lit up like it is on but you can't do anything because of the black screen. We sent it in to tech support twice and they say they fixed the issue but it is NOT fixed. THIS IS HORRIBLE customer service and tech support. NEVER ORDER an ACER computer, NEVER!!
Reviewed Dec. 6, 2022
Acer computers PURE NIGHTMARE. First 2 laptops bought in undergrad; AspireOne & AspireS7 then the E5-521, A515-55 & desktop TC-1760. Only the 3rd one was good, cheap buy but problems make it expensive.
Reviewed Nov. 9, 2022
I bought an Acer Spin 5 touch screen on November 8th of 2021. Today I opened it and the screen is dull and there are lines running through it. I called the company and they informed me that the warranty died yesterday. Isn't that convenient.... So I pay for them to fix it or I pay a computer technician to fix it. I saw on a forum that a guy had Acer fix it and in a week it started doing the same thing. Evidently these laptops are guaranteed to die the day after the warranty expires so that you have to keep paying them to fix it.
Reviewed Oct. 25, 2022
I purchased an Acer Chromebook Spin that was functional for only seventeen months. First, the computer began shutting down randomly and only turning back on after multiple attempts. Then, the operating system crashed, and I was unable to install a new one. I went through the entire recovery process multiple times, downloading it onto a flash drive. But when I was instructed to take out the zip drive, it failed. I got the same error message, “Chrome OS is missing or damaged. Please remove all connected devices and start recovery.” I took it to the Geek Squad who wanted to charge $100 to do the same thing whether it worked or not.
I paid $529 for this Chromebook and expected significantly more out of it. It has been gently used. It is my personal computer–no children play with it, and I rarely take it out of the house. My son was just issued a Chromebook through his school that is expected to last 4 years until he gets another one. Through my research, I see that this is a consistent problem with the Acer Spin. Your website says that we are just outside the manufacturers’ warranty. However, I find it hard to believe that a $500 laptop should only live 17 months. Until it crashed, I really liked the Acer Chromebook. It is a great size, very simple and easy to use. I am extremely disappointed and will advise others against purchasing Acer in the future.
Reviewed Oct. 21, 2022
in my opinion Acer is the worst service provider as compared with any other. I bought a laptop on 23rd September 2022 and not even it crossed a month my new laptop charger stopped working. If this issue occurs in a laptop which is 1 or 2 yr old then I can understand that there might be a chances, but my Laptop adapter stopped working on 15th October 2022. In my whole life I haven't received such a bad electronic product which do not even last for 1 month. and even very bad response from the service center. Till now I didn't get my charger.
Acer author review by ConsumerAffairs Research Team
Founded in 1976, Acer is a communication and information technology company that has become one of the leading manufacturers of laptops, Chromebooks and PCs.
Desktop options: Acer’s desktop computers contain the space-saving Aspire X, the customizable Aspire T, the Predator G gaming computer, the Aspire Z all-in-one computer and numerous other models.
Chromebook options: Acer offers numerous Chromebook laptops as well as the Acer Chromebox, a desktop Chrome base that is compact and portable.
Notebook options: Acer notebook options include the ultra-thin Swift line, the convertible Spin laptops, the Switch line that combines a tablet with a snap-on keyboard and the Predator gaming line.
Tablet options: Acer’s Iconia tablet computers range from the basic Iconia Tab 8 model for casual use to the more entertainment-focused Iconia Tab 10.
Revo Build: Acer’s Revo Build computer is a PC build from stackable modules. Each part, from its basic motherboard to its data storage hard drive can be stacked in any modular order through magnetic connectors, so consumers can customize the PCs they want with ease.
Acer Company Information
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