Acer Reviews

If zero were an option, I would select it. I bought an ACER all-in-one PC based on the glowing review the salesman gave. I cannot disagree more with his endorsement. My Acer all-in-one has been SLOW, taking MINUTES to boot, rather than seconds. Googling a question took tens of seconds, vs. just one second on my iPad. My PC had problems connecting to my HP printer - habitually having to reboot everything so I could print something... I paid to have my PC performance checked and repaired - the fix was apparent at first, but then the slow speed of my lousy computer took over. I am REALLY SORRY that I bought what I consider to be a piece of absolute JUNK. PLEASE do NOT buy this crappy computer - pay MORE to get something that will actually work like 21st century tech.

Acer Chromebook had an issue, I sent it to be repaired under warranty. They sent it back, issue was not solved. So I resent it to their repair facility again. Whether they fixed the problem will never be known, as they shipped it back to me without warning and no signature requirement, and the FedEx driver left it in plain view on my steps, and it was stolen in the middle of the day, while I was home. The customer service rep said, "oh most people are WORKING during the day so they don't like signature requirements." Apparently Acer doesn't know that there's many people, like me, that work from home. There was not even an offer of a discount on a replacement Chromebook. This company's quality of build and customer service are abysmal. Avoid them like the plague.

Bought an HP and then purchased the accidental protection for well under $100 then after buying the same caliber Acer the extended warranty for the same amount of time was double the price. They sent a 20% off discount for the warranty but it would only apply 10%. After an hour of tech support I gave up. Hopefully it will hold up well but I don't see how they command any better value than HP with the same processor.

I bought a brand new acer predator laptop from Best Buy. About a month later the motherboard died. Their repair center then lost my laptop and they refuse to replace or refund me. They are thieves and are forcing me to take them to court to get my money back. It’s an unreliable product and the worst customer service I have ever experienced.

I bought laptop Acer Nitro 5 a month before and having problems like sometimes laptop is not turning on just showing the lights in keyboard and not turning on. I have my all data in laptop and sometimes I feels like I will lost all the data. So think more to buy Acer laptops because the quality is not that better. If you're buying laptop and after 1 month it's having issues then it's waste of money and time also.

Bought Acer products for my office, switched to newer windows software, lost the Drivers needed for Acer products, contacted Acer, Acer would not give the drivers or online manuals unless I purchased something else from them. It is their product, they should support it, simple logic. IF I had known this before, I would NOT have purchased Acer products.

My Acer Swift 3 is less than two years old. The battery will not charge. I called Acer to see if they will help me. Because the warranty expired they refused to talk to me directly and sent me to a 3rd party person. The gentleman was EXTREMELY rude. Never even asked any questions. He told me to seek a private computer tech and hung up. I called sales and they were very sweet and he gave me a number to call. When I called that number - again they were very rude and refused to assist me at all. I asked for an email to personally contact Acer and he told me to search the website. Until this purchase all laptops were HPs - I regret not staying with them.

Have ongoing issues with Acer laptop a good percentage of the time is when there are Microsoft updates. This last one is loss of microphone use for Google, apparently not an easy fix, shipping is required. Microsoft prefers the use of Edge over Google. Last issue was loss of taskbar, now 1-launch keeps appearing out of nowhere, consistently. Then before that was loss of volume control. It's free shipping for the microphone repair but I will live without the microphone use. Let's just say I'm getting paranoid of what the future holds.

Problem with a computer keyboard that was only 2 months old. The seller could not provide warranty as it was under manufacturer's warranty. Understandable. Acer posted a warranty claim phone number that I called several times because the call was dropped each time they transferred the call to their third party technical support department.

I have a Acer monitor that is less than a year old that is showing a white flickering banner through the middle of the screen, when I call to see what needs to be done so that this problem they will send me a shipping label, but I have to figure out or buy a box to send it to them, pack it myself, find a fedex near me and drop it off, it then will take 3-5 business days for them to see what is wrong and repair it and then ship it back to me. Why wouldn't they have it where you can take it to like UPS and they pack it and ship it, or if I can pack it then the shipping people can pick it up from my home why do I have to all the work for them to repair a product of theirs that don't work less than a year later. They don't make it convenient for the customer at all and they do not care in the slightest.