AcerConsumerAffairs Unaccredited Brand
Purchased the ACER Switch for my business. Within a few months, issues with the detachable keyboard started to occur. The keyboard would become unresponsive. I would have to detach the keyboard and reattach in order for it to start working again. I own my own business and spend part of my week working inside residential homes doing custom automation and security programming. The issue with this device became a real problem. Over the next few months, the problem worsened. I researched online and found that one of the drivers was causing the issue with these computers and it was a well documented and known problem.
Since I work 24/7 and the Micro Center store is an hour away, I took me a few weeks to get back to the store. When I returned the unit to Micro Center, the device was approximately 20 days out of warranty. Even after speaking with the store manager, Micro Center was unwilling to fix the issue with the computer. They forwarded me to ACER. I called ACER customer support and they require the units SNID code before you can speak to a human. The code is on the box which is long gone. After cussing at the phone for 20 minutes, I finally got to speak to human being from some 3rd world country. After interpreting what he was telling me, I understood that ACER was not going to resolve this issue without any further cost to me. The CSR offerred me a maintenance program for all my computers and the ability to speak with a technician for a nominal fee.
When I communicated my expectations that this was a faulty product, known by ACER and which should be corrected by ACER without any charge to me, he apologized and told me I can speak with a technician at a nominal fee. I will not purchase another ACER product nor will I recommend to my associates and friends. It's a shame because we need more computer choices but not ones that don't support their faulty designs and products.
I bought a brand new desktop and had issues immediately. Constantly crashing, randomly closing me out of programs, and not able to complete Windows updates. This is for my business mind you, so it's terribly inconvenient. After hundreds of dollars spent on IT companies trying to figure it out I call Acer and they suggest to do a refresh, which I do. After experiencing the same issues I call back and they tell me the only option is to send it in for repairs for 7-10 days (rather than just replacing this piece of junk). This is a business and I cannot be without my computer for that long, not only that but this is a BRAND NEW COMPUTER. I cannot believe Acer is OK with having a customer go through this much grief. I will NEVER buy an Acer product again, and if you want a RELIABLE computer, I suggest that you don't either.
Product Category: NOTEBOOK CONSUMER. Product Serial Number: UNMV2SI002G4020739. Model Number: E5-572G-528R. After buying this laptop it just went off without. My case id is ** but I haven't got any response from Acer. Customer care always put my call on hold. I called to senior executive but they said talk in customer care. ** Acer take your laptop back. Please people do not buy Acer product.
ACER DSKP G6-720-I7KDBE1070 - Not a happy camper. I bought the Desktop less than two months ago and I'm having power supply issues. I feel ACER should have more than two repair stations in British Columbia.
I got my new laptop in Nov-17 and in its first month itself it got crashed during Windows update. I logged online service request and call has been assigned to Ms. ArmeeTechnology Services Pvt. Ltd. Their engineer came to my place after 4 days of call log and 2-3 calls from my side. He tried to solve the problem using YouTube videos and not succeed. Laptop taken to Ahmedabad center and after making several calls in a span of 1 month I had been given various timeline and reasons for delay in delivery. Today they committed delivery for tomorrow and told me to contact direct Acer for service request and not to them from next time as I raised concern about service quality.
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Recently bought this new Acer Predator Laptop from Acer. The disc drive didn't work so they wanted me to send my old one back and they would send my new one. OK. Here is the catch. They want my credit card to pay for the new disc drive. Customer service is in another country and they don't speak English well at all. Spoke to a regular person and then a supervisor. Both don't have clue what they are doing. I will never buy from Acer again just due to the customer service.
I have only had my computer for ONE YEAR and already have I had too many problems for my--or anyone's--liking. First my screen just falls out for no reason at all, it's just black as if it no longer works (by this time, I've only had this computer for 1 month), then, after it being fixed but having to send it in and waiting for two weeks (which isn't easy if you have exams and essays and papers that you need write. Yes, I am a student), I get my computer back, but I can't login anymore. Turns out to be ANOTHER problem. So I call Acer again, for the billionth time and they say I have to send it in again. Only, it turns out this problem was of MY doing, so I end up having to pay 60 euros to them. Great, you couldn't tell me any time before that this was something I could have fixed on my own?
Then I get my PC back, after A LOT of hassle and crying, and NOW, it turns out there's ANOTHER problem with it. My hard drive is being weird and basically, if I don't get it fixed soon, my computer could explode. Only I have exams coming up and I reaaally need my computer, so I don't have the FUCKING TIME TO SEND IT IN RIGHT NOW ('cause that takes two weeks time). So I guess I'll have to pay another 70 euros to get it fixed in a PC shop somewhere. Thanks for nothing, **. Acer is a horrible brand I vow I will never buy from them again.
I purchased a brand new Acer Spin 5, while I was in the middle of setting it up for the first time there was an error and the computer restarted itself… Where it froze on "just a moment". After spending 45 minutes on the phone with Acer having them try to fix it, they offered to send me a USB Reboot in 5-8 business days, after telling them that was unacceptable they offered to send it to me within 3 business days. The USB arrived, and after following the instructions to reboot - it didn't work. I just stayed on the "just a moment screen". They told me I should send it in to have it fixed, what a joke! Very disappointed that they don't take more care in checking the computers before sale to ensure that they aren't defected. Won't be buying another Acer.
I had called Acer support to help me with an issue that I had with my computer... So my hard drive was busted, I had hard drive reinstalled and Windows 7 that was not “genuine” reinstalled onto my computer (which was done at a repair shop). So I tell the agent “Abbie can you help me install new window on my computer?” She says “yes.” I provided with SNID number and all the other information she needed. She asked me to turn off the computer and press F2. In the end, where I am prompted to default settings... then I realized there was no more window on my computer. As it read “no bootable device...” What was worse, she was trying to transfer me to different department saying “oh there is other agents that can help with you with this case” AFTER SHE ERASED MY WINDOWS. This was similar to say “damage is done already I want to transfer my responsibility to someone else.”
So I told the agent Abbie this was wrong and she should provide me with a solution, not trying to transfer the accountability. Because I knew that speaking to other different deparment wouldnt help me a thing. Then in the end she says I can pay from $50 to 200 (USA) to fix it for me. After she had erased my window she wanted to charge me to “fix” it. Had I not listen to her instructions, I would still have my computer running. The Acer support neglected to help even though there was a way to fix (e.g., by providing windows on a link where we can download onto USB, etc). She said there is nothing we can do unless you pay for our service. So this made me realize they dont care about customer service and customer satisfactions. Also this experience made me feel that she on purposely had erase my window so she can sell “their service”. So disappointed after all.
I'm compelled to write this review because I am so mad that a 2-year old laptop (SNID 54500894172) can completely fail and Acer will not provide any cost savings to help pay for a new one. This shows that they don't care about their customers and think that it is acceptable that it can be thrown into a landfill after just 2 years of use. I have read similar experiences with this product and the technician that tried to fix it for me said that the motherboard failed as well on the exact same Acer model owned by another customer. These cannot be coincidences. So I stress to anyone reading this review that you never buy a similar Acer laptop. I wish that I had read the Acer Aspire R reviews 2 years ago before I bought it. I will certainly check reviews of other laptop manufacturers this time around before I make a decision.
Stay away from Acer. Their customer support is not customer support at all. I have a blue screened computer that won't even start in safe mode. The computer is clearly a lemon. I contacted them in less than 6 months of the purchase. They said to do a system reinstall. I did that and the desktop failed again. I contacted them again, still within the 6 month period of purchase and they told me I need to ship the desktop to Texas at my own expense. That will be very pricey and they are not willing to make any exceptions. They said you only get a new computer if I send it back to them, 3 times and it doesn't fix the issue. That would mean hundreds of dollars spent to ship it to Texas. I am very disappointed. I used to exclusively use one of their competitors and decided to try Acer. Shame on me... lesson learned. I will never purchase any Acer equipment ever again.
Laptop 17" Aspire VN7-791G-51W9: Had this laptop for 2.5 years and suddenly wouldn't turn on anymore. Tried the battery trick and still no luck. Sent it in to Acer and they reported back motherboard defect and no reason. Charge for repair would be almost what a laptop (better version) costs new! Never again Acer. Other 2 different supplier laptops I've owned for years now are still running. PS. Also own an Acer 27" monitor where the power button is defect. This company just seems to sell rubbish.
I really love it. Don't give me any problems, only one time when I lock myself out of it. Was very hard to get in. I couldn't remember my log in password.
I have had this computer for 5 years and it has been a good one. I bought it at Walmart for 399.00 and I was surprised it has lasted this long. Thank you.
I've had the current computer for approximately four years and have had no real problems with it. It is a 17" laptop & I have used it while I travel. Compared to current new computers it is a tad slow and it is heavier than any table, but still gets the job done. No real need to turn it in.
I received my Acer in good shape with crystal clear instructions, set it up and it has performed well with no problems. I have had no trouble at all and I use it daily.
I like Acer but I need to find out how to use things, as Acer has a care center but is it safe or just things to add to your computer. Plus I do find it frustrating the screen which expand with a simple swipe of the cursor. Otherwise works good. Battery life not great an hour and a half otherwise I keep it plugged in and that isn't fun.
I really like the Acer I use. It was easy to learn to use and I like the way it lets you know when something is wrong and what needs to be done to check.
I have owned 3 Acer laptops in my lifetime. They all work perfect. Never had a problem accomplishing what I needed to do each time that I logged into one of these devices. They are also a lot cheaper than any other brand like HP and Dell. They work just as good to me if not even better than higher priced brands on the market today. If I had to buy another laptop or tablet right now it would definitely be an Acer product. Well worth the price for such a great product. Thanks to Acer for making devices and making them as described so that we get exactly what we spend our money on every time. Thanks.
I bought this desktop computer over ten years ago and I only had one problem and they fixed it. Absolutely no complaints.
While Acer is a good brand with lots of features and options, I often allow children ages 10 to 15 use them and have had to replace my device a few times. This is not overly burdensome but as the need for more technology that has apps and feature support is needed for basic sorry of a general education it is expensive.
Acer is the most dependable brand of computer that I've ever used. I recommended it to my parents and they LOVE theirs! It has many options and is always dependable.
Works well enough that I've never had to use the consumer affairs. As a matter of fact I bought my daughter one, my significant other and his mother one.
Well I won my Acer switch two in one and I guess it works well. I only use it to watch movies and it works wonderfully for that.
I had my Acer for almost 10 years, dropped it a couple of times, cracked it too. Still works. Once had a little trouble with it just shutting off because it was overheating. Ordered a new battery but sent it back because it just stopped overheating.
This is my second Aspire and I highly recommend them. I have a terabyte of memory and can game or store pictures to my heart's content. Response is wonderful, touchscreen is easy to use, graphics are comparable to any on the market.
This computer has been great overall. It has never given me any problems at all. No freeze ups, no nothing. It has been the best one I've had and I've had HP and Dell and they cost me a lot more than the Acer.
Acer computers get viruses like stray dogs get fleas. No, I do not use porn, so this is not a self inflicted thing. I received the Acer laptop as a gift, but it would've been better to get McDonald's coupons instead. Soon, I hope to tell my husband that it is hopelessly retro, and get a new one so I do not have to de-virus the thing anymore.
My computer is still up and running and it is over 6 years old. I never thought a laptop would work for that long; was sure I would have to buy a new one by now. Have not had any issues with it at all. I once called CS and was pleased with the quick response.
So far this has been a good dependable computer, I have owned it for a few years now. It has Windows seven on it so definitely not new. It is a desk top computer.
Acer expert review by ConsumerAffairs
Founded in 1976, Acer is a communication and information technology company that has become one of the leading manufacturers of laptops, Chromebooks and PCs.
Desktop options: Acer’s desktop computers contain the space-saving Aspire X, the customizable Aspire T, the Predator G gaming computer, the Aspire Z all-in-one computer and numerous other models.
Chromebook options: Acer offers numerous Chromebook laptops as well as the Acer Chromebox, a desktop Chrome base that is compact and portable.
Notebook options: Acer notebook options include the ultra-thin Swift line, the convertible Spin laptops, the Switch line that combines a tablet with a snap-on keyboard and the Predator gaming line.
Tablet options: Acer’s Iconia tablet computers range from the basic Iconia Tab 8 model for casual use to the more entertainment-focused Iconia Tab 10.
Revo Build: Acer’s Revo Build computer is a PC build from stackable modules. Each part, from its basic motherboard to its data storage hard drive can be stacked in any modular order through magnetic connectors, so consumers can customize the PCs they want with ease.
Best for: With an extensive and diverse collection, Acer computers are best for families, businesses or anyone looking for the right machine to fit their needs.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
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