Acer
Overall Satisfaction Rating
3.11/5
  • 5 stars
    20
  • 4 stars
    7
  • 3 stars
    5
  • 2 stars
    3
  • 1 star
    29
Based on 64 ratings submitted in the last year
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Acer

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Last updated: Nov. 16, 2017

1006 Acer Consumer Reviews and Complaints

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Verified Reviewer
Original review: Nov. 16, 2017

Stay away from Acer. Their customer support is not customer support at all. I have a blue screened computer that won't even start in safe mode. The computer is clearly a lemon. I contacted them in less than 6 months of the purchase. They said to do a system reinstall. I did that and the desktop failed again. I contacted them again, still within the 6 month period of purchase and they told me I need to ship the desktop to Texas at my own expense. That will be very pricey and they are not willing to make any exceptions. They said you only get a new computer if I send it back to them, 3 times and it doesn't fix the issue. That would mean hundreds of dollars spent to ship it to Texas. I am very disappointed. I used to exclusively use one of their competitors and decided to try Acer. Shame on me... lesson learned. I will never purchase any Acer equipment ever again.

Verified Reviewer
Original review: Nov. 15, 2017

Laptop 17" Aspire VN7-791G-51W9: Had this laptop for 2.5 years and suddenly wouldn't turn on anymore. Tried the battery trick and still no luck. Sent it in to Acer and they reported back motherboard defect and no reason. Charge for repair would be almost what a laptop (better version) costs new! Never again Acer. Other 2 different supplier laptops I've owned for years now are still running. PS. Also own an Acer 27" monitor where the power button is defect. This company just seems to sell rubbish.

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Verified Reviewer
Original review: Nov. 6, 2017

I really love it. Don't give me any problems, only one time when I lock myself out of it. Was very hard to get in. I couldn't remember my log in password.

Verified Reviewer
Original review: Nov. 6, 2017

I have had this computer for 5 years and it has been a good one. I bought it at Walmart for 399.00 and I was surprised it has lasted this long. Thank you.

Verified Reviewer
Original review: Nov. 5, 2017

I've had the current computer for approximately four years and have had no real problems with it. It is a 17" laptop & I have used it while I travel. Compared to current new computers it is a tad slow and it is heavier than any table, but still gets the job done. No real need to turn it in.

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Verified Reviewer
Original review: Nov. 5, 2017

I received my Acer in good shape with crystal clear instructions, set it up and it has performed well with no problems. I have had no trouble at all and I use it daily.

Verified Reviewer
Original review: Nov. 4, 2017

I like Acer but I need to find out how to use things, as Acer has a care center but is it safe or just things to add to your computer. Plus I do find it frustrating the screen which expand with a simple swipe of the cursor. Otherwise works good. Battery life not great an hour and a half otherwise I keep it plugged in and that isn't fun.

Verified Reviewer
Original review: Nov. 4, 2017

I really like the Acer I use. It was easy to learn to use and I like the way it lets you know when something is wrong and what needs to be done to check.

Verified Reviewer
Original review: Nov. 3, 2017

I have owned 3 Acer laptops in my lifetime. They all work perfect. Never had a problem accomplishing what I needed to do each time that I logged into one of these devices. They are also a lot cheaper than any other brand like HP and Dell. They work just as good to me if not even better than higher priced brands on the market today. If I had to buy another laptop or tablet right now it would definitely be an Acer product. Well worth the price for such a great product. Thanks to Acer for making devices and making them as described so that we get exactly what we spend our money on every time. Thanks.

Verified Reviewer
Original review: Nov. 3, 2017

I bought this desktop computer over ten years ago and I only had one problem and they fixed it. Absolutely no complaints.

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Verified Reviewer
Original review: Nov. 2, 2017

While Acer is a good brand with lots of features and options, I often allow children ages 10 to 15 use them and have had to replace my device a few times. This is not overly burdensome but as the need for more technology that has apps and feature support is needed for basic sorry of a general education it is expensive.

Verified Reviewer
Original review: Nov. 2, 2017

Acer is the most dependable brand of computer that I've ever used. I recommended it to my parents and they LOVE theirs! It has many options and is always dependable.

Verified Reviewer
Original review: Nov. 1, 2017

Works well enough that I've never had to use the consumer affairs. As a matter of fact I bought my daughter one, my significant other and his mother one.

Verified Reviewer
Original review: Nov. 1, 2017

Well I won my Acer switch two in one and I guess it works well. I only use it to watch movies and it works wonderfully for that.

Verified Reviewer
Original review: Oct. 31, 2017

I had my Acer for almost 10 years, dropped it a couple of times, cracked it too. Still works. Once had a little trouble with it just shutting off because it was overheating. Ordered a new battery but sent it back because it just stopped overheating.

Verified Reviewer
Original review: Oct. 30, 2017

This is my second Aspire and I highly recommend them. I have a terabyte of memory and can game or store pictures to my heart's content. Response is wonderful, touchscreen is easy to use, graphics are comparable to any on the market.

Verified Reviewer
Original review: Oct. 29, 2017

This computer has been great overall. It has never given me any problems at all. No freeze ups, no nothing. It has been the best one I've had and I've had HP and Dell and they cost me a lot more than the Acer.

Verified Reviewer
Original review: Oct. 29, 2017

Acer computers get viruses like stray dogs get fleas. No, I do not use porn, so this is not a self inflicted thing. I received the Acer laptop as a gift, but it would've been better to get McDonald's coupons instead. Soon, I hope to tell my husband that it is hopelessly retro, and get a new one so I do not have to de-virus the thing anymore.

Verified Reviewer
Original review: Oct. 28, 2017

My computer is still up and running and it is over 6 years old. I never thought a laptop would work for that long; was sure I would have to buy a new one by now. Have not had any issues with it at all. I once called CS and was pleased with the quick response.

Verified Reviewer
Original review: Oct. 28, 2017

So far this has been a good dependable computer, I have owned it for a few years now. It has Windows seven on it so definitely not new. It is a desk top computer.

Verified Reviewer
Original review: Oct. 27, 2017

I have used this laptop for several years and have not experienced any problems. It has easy access to all Windows programs and files. We use Google Chrome as our search engine and it is fast to load and to navigate. All saved files are easily accessed. I am very well satisfied with my ACER.

Verified Reviewer
Original review: Oct. 27, 2017

The Acer Aspire laptop monitor have many problems. The computer screen would display vertical and horizontal lines when turned on. Also black screen and nonresponsive. There were problem with both the hard and soft drives. The volume was low even when the leveler was set to maximum. Could not use words process because the program locked up (screen frozen). The screen would just freeze and I would have turn off the computer. These problems are common in most laptop.

Verified Reviewer
Original review: Oct. 26, 2017

I purchased my Acer Chromebook on my daughter's recommendation. She knew I wanted something simple that would meet my needs. She was spot on. I love it and it's perfect for all my needs except for when I need to print.

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Verified Reviewer
Original review: Oct. 25, 2017

My laptop developed a fault which a £1 component could fix. They want £950, and up to 10 days to fix it. How can I run a business with no computer for 10 days? How can they charge me £950 instead of just supplying the £1 component? Dealing with Acer is dealing with people who just want to get you off the phone, and their default answer is "no" to everything. Their "escalations department" are no different, they don't escalate anything, just shoot you down immediately. I was pleased with the laptop, but with such unpleasant and unwilling customer service I will buy from somewhere else next time.

Verified Reviewer
Original review: Oct. 25, 2017

Your wifis are so band in your PC and the laptops are flimsy. Not much to the laptops. Too light, just seems like you don't put much effort into caring.

Verified Reviewer
Original review: Oct. 25, 2017

Most applications are not configure with Acer Chrome laptop. Also it does not configure for scanning documents with the printer. Plus has no icon or function for my computer.

Verified Reviewer
Original review: Oct. 24, 2017

It's a great product, at least for me. Very reliable and great value too. I would recommend them to anyone in the market for a great laptop. Price, value and reliability.

Verified Reviewer
Original review: Oct. 24, 2017

I've used my Acer laptop pretty much every day for over 6 yrs & wouldn't even want to replace it. I paid about $400.00 for it & it's been well worth it.

Verified Reviewer
Original review: Oct. 23, 2017

I love Acer and I can always fix things on it with no problem, others I can't. The user experience is awesome and support people are great. Color is beautiful and vivid.

Verified Reviewer
Original review: Oct. 22, 2017

I love the computer because when it needed to be fixed, they took care of it for free. I have been using it for more than 7 yrs. I am happy with this brand.

Acer expert review by ConsumerAffairs

Founded in 1976, Acer is a communication and information technology company that has become one of the leading manufacturers of laptops, Chromebooks and PCs.

  • Desktop options: Acer’s desktop computers contain the space-saving Aspire X, the customizable Aspire T, the Predator G gaming computer, the Aspire Z all-in-one computer and numerous other models.

  • Chromebook options: Acer offers numerous Chromebook laptops as well as the Acer Chromebox, a desktop Chrome base that is compact and portable.

  • Notebook options: Acer notebook options include the ultra-thin Swift line, the convertible Spin laptops, the Switch line that combines a tablet with a snap-on keyboard and the Predator gaming line.

  • Tablet options: Acer’s Iconia tablet computers range from the basic Iconia Tab 8 model for casual use to the more entertainment-focused Iconia Tab 10.

  • Revo Build: Acer’s Revo Build computer is a PC build from stackable modules. Each part, from its basic motherboard to its data storage hard drive can be stacked in any modular order through magnetic connectors, so consumers can customize the PCs they want with ease.

  • Best for: With an extensive and diverse collection, Acer computers are best for families, businesses or anyone looking for the right machine to fit their needs.

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Acer Company Information

Company Name:
Acer
Website:
www.acer.com