Acer Reviews

Bought Acer products for my office, switched to newer windows software, lost the Drivers needed for Acer products, contacted Acer, Acer would not give the drivers or online manuals unless I purchased something else from them. It is their product, they should support it, simple logic. IF I had known this before, I would NOT have purchased Acer products.

My Acer Swift 3 is less than two years old. The battery will not charge. I called Acer to see if they will help me. Because the warranty expired they refused to talk to me directly and sent me to a 3rd party person. The gentleman was EXTREMELY rude. Never even asked any questions. He told me to seek a private computer tech and hung up. I called sales and they were very sweet and he gave me a number to call. When I called that number - again they were very rude and refused to assist me at all. I asked for an email to personally contact Acer and he told me to search the website. Until this purchase all laptops were HPs - I regret not staying with them.

Have ongoing issues with Acer laptop a good percentage of the time is when there are Microsoft updates. This last one is loss of microphone use for Google, apparently not an easy fix, shipping is required. Microsoft prefers the use of Edge over Google. Last issue was loss of taskbar, now 1-launch keeps appearing out of nowhere, consistently. Then before that was loss of volume control. It's free shipping for the microphone repair but I will live without the microphone use. Let's just say I'm getting paranoid of what the future holds.

Problem with a computer keyboard that was only 2 months old. The seller could not provide warranty as it was under manufacturer's warranty. Understandable. Acer posted a warranty claim phone number that I called several times because the call was dropped each time they transferred the call to their third party technical support department.

I have a Acer monitor that is less than a year old that is showing a white flickering banner through the middle of the screen, when I call to see what needs to be done so that this problem they will send me a shipping label, but I have to figure out or buy a box to send it to them, pack it myself, find a fedex near me and drop it off, it then will take 3-5 business days for them to see what is wrong and repair it and then ship it back to me. Why wouldn't they have it where you can take it to like UPS and they pack it and ship it, or if I can pack it then the shipping people can pick it up from my home why do I have to all the work for them to repair a product of theirs that don't work less than a year later. They don't make it convenient for the customer at all and they do not care in the slightest.

I sent this Chromebook back twice for warranty repair. The 2nd time it still wasn't fixed - and it was returned with visible damage! Acer won't repair or take responsibility. Hasn't worked right since day 1. Piece of garbage, in my opinion.

Bought a desktop computer from Acer (Acer Aspire) about 9 months ago. Worked ok, last month it would not power on. Contacted Acer and since it's under warranty was told to return it so we did. I called to follow up and was told they are NOT going to repair because they found a roach. They sent a picture of the inside of another computer with a roach on its back.

I bought an Acer laptop 13 months ago, and the keyboard just stopped working one day while I was doing school work. So I rebooted and the problem went away. This continued over a month with the length of time between keyboard quits becoming smaller and smaller until I can barely get 15 minutes of work done. I called their customer support and was curtly informed that while I was told they have a 2 year warranty, it is only one and my computer is outside of that. Then, there is nothing they can do except forward me to a third party that will charge me 399.99 to replace the keyboard.

We got our laptop in October, when we open the laptop and start it up there is a black screen. You CANNOT see the monitor. We were finally able to see the monitor and use the computer, but once I put the computer to sleep and try to bring it back up, it is a black screen. The keyboard is lit up like it is on but you can't do anything because of the black screen. We sent it in to tech support twice and they say they fixed the issue but it is NOT fixed. THIS IS HORRIBLE customer service and tech support. NEVER ORDER an ACER computer, NEVER!!

Acer computers PURE NIGHTMARE. First 2 laptops bought in undergrad; AspireOne & AspireS7 then the E5-521, A515-55 & desktop TC-1760. Only the 3rd one was good, cheap buy but problems make it expensive.