Walmart Family Mobile

Walmart Family Mobile Reviews

About Walmart Family Mobile

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Walmart Family Mobile offers prepaid wireless plans on the T-Mobile network. Its plans include no-contract mobile services with unlimited talk, text and data options. Walmart Family Mobile allows users to manage their plans and expenses easily through Walmart's retail and online platforms.

Pros
  • Affordable service plans
  • Reliable network coverage
  • Flexible payment options
Cons
  • Frequent billing discrepancies
  • Poor product quality
  • Complicated cancellation process

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Walmart Family Mobile Reviews

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    How do I know I can trust these reviews about Walmart Family Mobile?
    • 4,607,383 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceContract & TermsStaff

    Reviewed Feb. 12, 2025

    Horrible customer service...paid on the 9th...cut off on the 10th. Have receipt and order but... "We can't find it." Spent an hour with a Carmelita who did nothing but said I was wrong to order off of Walmart site which give only done for past 3 years with no problem. Helloooo...you contract with Walmart! She did NOTHING...Thank God my bank took the charge dispute.

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    Customer Service

    Reviewed Feb. 5, 2025

    Customer service just wants my card info. Free online but won't send verification to my email so I had to call. Straight to India and lies lies lies. On hold for 30min for manager before getting disconnected.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Jan. 29, 2025

      Walmart Family Mobile Customer service and their mobile plans as bad as customer service is. I am in stage 3 cancer. Family mobile shut my phone service off 2 days before they should have so that I could not access any of my money on my phone. All of my money was on my phone and I could not access it without service. Thought I brought it to Walmart Family Mobile attention. To the customer service. They said they didn't care. They lied to me. They said they were turning my service back on. They had me waiting. Daddy made me sleep. Why. Didn't make me but I've had to sleep in the woods with my service dog for a whole full night freezing. I have frostbite on my toes waiting for them. I got lost in those woods. Hello. Ultimately you going to call them back again last night. They still refuse to do it. Fix my phone service so I can gain my money to pay my bills. Do anything like that. They harmed me very badly and that Service dog.

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      Reviewed Jan. 28, 2025

      WFM has purchased defective Samsung Phones from TracFone. I have had 2 defective phones now. Very poor CS + refuse to replace unless you send defective phone back to the warehouse 1st for Investigation.

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      Customer ServiceStaff

      Reviewed Jan. 14, 2025

      This was the worst experience I have ever had with a phone company and I haven't even activated my device yet. My daughter bought me an iPhone from family mobile and I have AT&T so I can't swap SIM cards but I can't even transfer my number or find out how to. They keep trying to verify my account and send me emails and text messages but I don't receive them even though I receive them from anyone else I ask to send me a message. THESE PEOPLE HAVE NO BUSINESS IN THE PHONE BUSINESS!

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Jan. 8, 2025

      Got notification that my data had been used up 3 days before my phone bill renewal payment for the 6th of December. My internet service was immediately affected. I use my phone for my small business so I thought if I paid my phone bill 3 days early it would reset and I’d have my data (internet) service back as usual. Well... that didn’t happen. I called WFM for assistance and was transferred to Technical Support. No success the first day. Called again next day... tried different techniques...no resolve.

      On the 3rd day … was told “We have exhausted all of our efforts, it must be a phone issue rather than a service provider issue. We suggest you contact Apple support for further assistance.” I was told that since I couldn’t use my DATA on my phone due to “MOBILE DATA TURNED OFF” being an issue... but since I paid 3 days early and still wasn’t able to use my service I would have an adjustment to my phone bill for the 3 days. My next monthly bill would be due by the 9th of January and not the 6th.

      On the 7th of January, my phone was deactivated. I submitted a receipt that shows my bill being due on the 10th of January. I called WFM to see what the issue was now. Of course they tell me... non-payment. I told them to check my account and look at the notes made to my account for a 3-day extension. I waited on hold 🎶🎼🎵...the lady came back and said, “I saw the review but unfortunately as of a year ago we no longer honor extensions on phone bill accounts, so your service is currently inactive.” … It’s all for nothing!!! Your patience, your courtesy, your time, your MONEY💰!!! It’s ALL for nothing!!! They don’t help, they don’t care, they don’t understand, they are on a script, they are in the Philippines!!!

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      Customer ServicePunctuality & Speed

      Reviewed Jan. 4, 2025

      I purchased high speed data and it never got into my phone. First time I called they said it's just delayed, wait 1 day. Of course still no data. I call back and was told two days after I purchased it that I used it all. It was never transferred into my phone. How could I use it! I'm done with this service. I DO NOT RECOMMEND EVER USING THIS. Complete RIP OFFS. Also their customer service is in India. All they do is read off a script and they all tell you the same thing. If I had more than 2 thumbs I would give this 10 thumbs down.

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      Customer ServiceInstallation & SetupStaff

      Reviewed Dec. 28, 2024

      I have been a loyal Walmart FamilyMobile customer for several years. Recently, I made the decision to switch cell phone providers after an extremely frustrating and disappointing experience involving Walmart FamilyMobile and the local Walmart store. In December, I purchased new iPhones as Christmas gifts for my wife and children, intending to activate them with Walmart FamilyMobile’s unlimited talk and text plans. After Christmas, we visited our local Walmart store to purchase the necessary SIM activation kits and unlimited talk and text plans.

      Upon arriving, I sought assistance from an employee in the electronics department. This employee admitted she lacked sufficient knowledge about the SIM activation kits or FamilyMobile plans but assured me that her colleague, who would return shortly, could answer my questions. After waiting approximately 30 minutes, the colleague arrived. He confirmed that the SIM activation kits and FamilyMobile unlimited talk and text plans were compatible with our new iPhones. He instructed us to call the phone number on the back of the plan card to activate the devices.

      However, when I called to activate the phones, a FamilyMobile representative informed me that the SIM activation kits and plans were incompatible with the iPhones we had purchased. This misrepresentation led to significant inconvenience and frustration. I decided to switch to a different cell phone provider, which required an arduous process to transfer our existing phone numbers. Over three separate calls—lasting 1 hour and 23 minutes, 1 hour and 18 minutes, and 1 hour and 13 minutes respectively—I finally managed to complete the transfer.

      The next day, I returned to the Walmart store to request a refund for the unused and unusable SIM activation kits and FamilyMobile plans. Walmart refused to accept the return, despite their employee's explicit assurance that the products would work with our phones. This refusal is unacceptable, as the products were misrepresented at the point of sale. I reported this issue to Walmart’s Ethics Department, as I believe this situation reflects unethical practices. Selling products under false pretenses and then denying a refund is not only wrong but also a breach of customer trust.

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      Customer ServiceSales & MarketingPriceStaff

      Reviewed Nov. 20, 2024

      Walmart phones and service suck!!! The more expensive a plan the worse the service. Isn't that really dumb and dumber plan. I'm only still with these clowns because my ACP program just ended now. I'm paying almost 45 bucks for a phone that cuts off in the middle of the night. You can't even call 911 until I restart it. That takes 5 minutes. You'll die depending on this service I've come close, my first alert saved me!!! I've been bed ridden but I'm moving around now. It's the only way Walmart keeps customers!!! I'll be shopping around for a new service.

      If you're disabled stay away from the Walmart phone sales even the clerks do. I tried to get a phone salesman to look at my Motorola piece of crap, they don't exist anymore. Mgrs. And store stockers will tell you phone guys come in at 10 am then it's 11 then 1 pm but the elusive phone counter employee is not to be found. They're a myth and the main do- do birds are any of Walmart's customers service agents. They're stupid but they sure can LIE!!!

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      Customer ServiceStaff

      Reviewed Oct. 27, 2024

      The customer service center said that my son's phone would work in Mexico if he put it on roaming. He got there (1st trip out of country in his life) and his phone will not work except Wi-Fi. I called today trying to get this fixed or pay a fee or anything to get it to work and nothing. Will not even let you talk to supervisor to try to help. They even told me it was on Verizon network and to call them. Called them and they said he is on T-Mobile. Family Mobile also said they don’t have any towers in Mexico. Verizon has towers. Another lie. I have been a long time customer for years. They have put my son's life in a very bad situation. He can’t even get maps to find where he is going. I never would of sent him there without service. I guess they are only a good phone service if you never ask for help with anything.

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      Walmart Family Mobile Company Information

      Company Name:
      Walmart Family Mobile
      Website:
      www.myfamilymobile.com