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I purchased a VTech® SN6197 CareLine™ Home Telephone and Personal Communication System less than two years ago for my aging mother-in-law. She tends to fall and have dizzy spells. This system was perfect for her and I was really happy to have purchased it. When setting up the system, I read the part in the manual where it said the included pendant was not serviceable and that if the battery in it fails, a replacement part would have to be ordered. I was fine with that. Fast forward to today. I find out that the system has been discontinued and no replacement parts are available. Basically, the system is now useless to my mother-in-law. When a company develops and sells products that require replacement of parts that are known not to last, why would they not carry those replacement parts?
I got through to their technical support and nobody there could offer any solutions. I took the pendant apart to see if the LiPo battery could somehow be replaced. It can, but again, nobody carries those particular batteries. I should have known better than to buy a VTech product. I've heard nothing but negative comments about their toys and phones. Against better judgement, I decided to go ahead and purchase the phone system. It fit the bill and was reasonable as far as price was concerned. Please, please, please, if you are contemplating getting a VTech product, you WILL regret it. Too late for me, but if one person is steered away from their products, then this review has been of service.
I watched online for replacement parts for two items my son received as hand me downs (the alphabet train and a learning walker) for legit 4 months before I gave up and emailed the company about their replacements never being in stock. The first email I thought they were brushing me off and telling me I was screwed but with further communication they shipped me the parts in question without a fuss. I was quite pleased, and would love to give a shout out to the representative I was in communication with. 10/10 would deal with VTech again, and will continue to purchase products by this company. Great customer service, just slow website LOL.
I am extremely frustrated at the number of VTech toys I have had to throw away (into a landfill!) after they stop working after only a SHORT time--less than one year (all of the above and MORE small baby toys have been bought and tossed--and my kids are still little!). I find this unacceptable, and I will NEVER waste my money on another VTech product. Today I am throwing away another one that cost $19.00 and didn't last long enough for my child to outgrow the suggested age on the box. They are fun while they work, but this kind of planned obsolescence is infuriating, frustrating and tear-provoking to the child-owners, and terrible for our planet!! DO NOT BUY THESE PRODUCTS.
VTech action cam screens fail so they discontinued the item and made new model and won't replace old one. Retail stores can't exchange due to them discontinuing the product. Retail contacted VTECH. They said they would replace and when I contacted they refused saying I didn't have the right ref number and that I had to make the store manager call them again.
V-tech is a brand I trust as I have used many times before. I liked the price of the baby monitor. It was easy to use and had good reviews. It was purchased before my youngest child was born so we figured it out and got it set up before we actually needed it. I gave it to a friend when I was done and they like it too. I was completely happy. I've purchased toys and other things from this brand and have never had any issues.
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VTech is incredible in all they make or do. It's topnotch stuff in baby equipment. Always developing and innovating what they do and how they do it, make good stuff that works great. I had a baby monitor for my nephew when he stayed with me and it's always nice so that if he ever cried you could be there to hear him and tend to his needs, nice equipment to have.
Baby monitor was okay and I bought it because it was the lowest priced at the time. It was easy to set up, and just the right size so we could easily place it inside the room. All in all, I would buy one with more features, such as a remote, to turn it on and off when we weren't using it, because of hacking.
The baby monitor seem to last. Kids drop and throw stuff from time to time and you don't want small parts to come off real easy that they can eat and VTech make their stuff so this don't happen and I really like that. They do well but don't seem to get sound from some areas in a room that you may want to. Say I have a bin on one side of the room and the bed on the other side. If it's not moved and pointed to where I want to be able to hear stuff it don't work too well and then you have to move it and move it and what if you forget. They are good to have and work as they say but most the time I hate having to move them just to hear something in the same room or use more than one or two in the same room. After a while it becomes a little much.
I like that the baby monitor has the talkback feature. I also really like that it has good night vision on the screen so baby is easy to see at night. The speaker also works well so it is easy to hear when baby wakes up during the night. But the monitor needs a longer range. Not being able to get the monitor far from the camera before it phased out was a big negative. Also wish the battery lasted longer as the battery only last about an hour or 2 before needed to be plugged back in. Also have a pan and zoom feature on the camera would have been a big plus. The monitor screen is pretty small and can be difficult to see good detail in the kid’s room. Other than that, we have had a good experience with this monitor. When we go to buy another in the future I hope they still make a model similar to the one we have purchased in the past. Being able to add cameras to the monitor for multiple kids room was something we liked.
The baby monitor worked fine as far as I remember. I bought it probably because it was the least expensive model at the store or it was the only model available. We never had any problems and actually didn't use it for very long, maybe the first few months.
Purchased a VTech toy on Amazon - I thought it was Target. Once I received the product I tried to put batteries in to play with the bear with my daughter. Well it didn’t work. Per my husband an electrical engineer if the battery terminal was installed incorrectly, he stated he could fix it. I said, "No it’s fine. I’ll contact the company. They should fix it". Ha who was I kidding. They not only didn’t help me but because I purchased it from Target and misplaced the receipt they didn’t want to talk to me. Poooor customer service. I’m sorry. So your company manufactured a toy incorrectly and I suffer.
Here I did some research and I purchased it on Amazon. Thank god. So I sent the proof. They asked which product would I like to put the amount toward. The one I originally purchased for my daughter is no longer in stock and nothing else compared. Well I by this point have had a enough, I will never purchase another VTech product. After dealing with many companies I have found, This company has the customer worst customer service. I will never purchase their products again.
I had a clicking sound on my home phone. Drove me and my friends crazy... sounded like a disconnect… but was not. I called VTech support… He wanted me to do things with the phone that I did not understand. He could not complete the reset because it was not possible to use the jack in another room as the phones are now receiving service via a modem and disconnecting the base from the wall would not let my phone function. They do not have door to door service... that would have been helpful. Then he said I could pack up the phones and ship them and they would replace them. That meant I would not have a phone for over a week!! How does that help me! Stupid!!
The only good thing I have to say about VTech is that the agent was very patient and very calm, even though I was yelling and often was swearing out of my frustration. So... nice agent, bad service and useless company!! Maybe I need to find an American phone system not one from China. Hey, Mr. Dumb Trump, you said you admired the leader of China for taking advantage of America… to build up his country... you idiot!!
My son's new Vtech touch and learn word book has never worked properly. I finally got around to contacting customer service thinking I had a one year warranty but they only offer a three month warranty on almost all their toys and wouldn't issue a replacement.
I bought this Sit to stand ultimate alphabet train as a xmas gift for my grandbaby. He was too young at xmas to play with it but can now. Once he started playing with it we decided the train did not play the correct letter to match what was on the block. Because I bought this 4 months ago, even though we just started using it, the company refuses to replace their defective product. It was not a cheap toy and could be a great learning toy if it was not defective.
My daughter loves her Vtech Fly and Learn Globe. I honestly can say, it's a very good learning musical toy for toddlers. It's a bit expensive, but kids will enjoy playing with it. It gives my daughter an idea of the world she lives in (though in a very tiny nutshell... ha ha). My daughter likes the sounds that the animals from different continents/countries make. She likes mimicking the hyena, giraffe and the elephants. (Ahhh... I can imagine her doing it again. Ha ha.) She likes the narrations plus the music distinguishing the countries that are featured in the globe. In fact, she calls the globe "North America" (She says, "Mommy, where's North America?" and then sings the musical for North Am.) because she likes the musical associated with North America.
She absolutely loves playing with it until the steering thingy (as shown in pictures) broke. (I wish they can find a better way to make this thing sturdier, however, this kind of toy might be obsolete sometime in the future.) My daughter's toy globe is 3 years old, same as her, and it has served its purpose... Though it's still working, we just need to be very careful with the navigation. My daughter still plays with it from time to time.
I placed an order on 10/27 for my twin boys, it came incomplete and since then have been dealing with incompetent customer service who does not help me or respond my questions. My order is still not complete. No word on a resolution or course of action. Worst customer service ever, worst experience. Do not buy from them!
Bought a Learn and Spin Top for my son's birthday. When we opened it to play with it, it did not work. Replaced batteries, it still was inoperable. I wrote to VTECH warranty, included all information I just shared and got a response telling me to replace the batteries. After writing back to advise that as stated, I had already tried replacing the batteries, the toy still did not work. I was then asked for pictures, I provided that. I was then told they needed my physical address to email me a return letter. Ok... made no sense so I asked if they meant a return label.
I am now three more emails in and all I keep hearing is I will get a return letter and then I am to send them this useless hunk of plastic and wait till they get it for a replacement to be sent. Seems a little inconvenient for a $15 toy but if that's their policy, I'll adhere. However, after numerous emails and a week later, I still have no "return letter" whatever that is (never got an answer on what exactly that is). I would choose products other than Vtech because their customer service is very hard to understand and seems to lack customer empathy.
Bought an innovative tab for both kids, innovative tab 3. After a month or less kept turning off and on by itself, uses endless batteries. Not buying anything else Vtech for a while. Waste of money and 2 pissed off kids. Save your money people. I always buy things with good reviews.
I bought Cora for my granddaughter. I have Violet from Leap Frog for the first granddaughter and she loved her but I wanted something different but like it. CORA was advertised saying you could personalize and add downloads. WELL, the downloads do not work. It just sits there under PC. There is no way to contact VTECH. The emails go nowhere. So frustrating. The batteries seem to go crazy very fast. It just keeps hanging up and blinks on the red heart and beeps continuous. I have a couple of other products from VTECH but I'm going with Leap Frog from here on out. Looks to be a better product.
I purchased an Innotab for my 2-year old. I got the Innotab in and installed the Lodge Navigator. When I sync up the Innotab with my computer, I get a response that the "Vtech device is not found. Please connect your Vtech device and try again." The Innotab 2 states that it is connected and the Lodge Navigator even acknowledges that it is connected. I've emailed Vtech twice and spoke with customer service twice. The last time I called (spoke with Mike #** in the Philippines), I was told that it was a software bug and would be resolved in the next update in the next few months. When I asked for a refund (since I only purchased 6 days ago), I was told I would need to write a letter to Vtech.
When I asked for a manager, he said there was no manager on the floor. He placed me on hold two different occasions to look for a manager and each time said there was not one there and there was no one else of authority who could assist me. At this point, there was nothing else he could do but to have a manager call me. Really, I have an Innotab 2 that cannot be used because I cannot download the apps I purchased. Now I have to go out and spend more money to purchase a Leap Pad 2. I should have bought a Leap Pad to begin with.
I purchased 5 Vtech Innotabs for my grandchildren not less than a year ago and VTech is already coming out with an InnoTab 2 complete with camera and video. Great ideal seeing how the LeapPad tablet already has these features. I guess they are trying to keep up with the competition. I contacted Vtech and asked if they would give a discount to pre-existing customers who already purchased the original Innotab not less than a year ago. The reply was no discounts to newly launched items, it is against the policy. So much for trying to keep existing customers happy. I have already spent a pretty penny on the original Innotab and purchased numerous games as well.
Vtech needs to rethink their policy and concentrate on trying to keep existing customers and make a product right the first time around. I hope this time, they will include an adapter because the battery life on this product is unacceptable. Also, take note from the LeapPad and attach the stylus to the product. Keep in mind that the product is for children and if the stylus is attached, the item can't be lost. One of my grandchildren dropped the stylus and I have been trying to get another, but no luck there either. Before I buy the InnoTab 2, I will convert to LeapPad and take the loss.
I bought the InnoTab in January 2012 for my child's 4th birthday. When it came, it didn't have a stylus with it so I had to call up and arrange one to be sent to me. Now only after 4 months, the screen has broken and my child is unable to use it at all! As the InnoTab has been designed for kids aged 4 to 9, I would have thought it would be made much better. My child didn't drop it or misuse it in anyway as she is very good with her toys. She just got a little frustrated with the batteries going flat (yet again) and tapped the stylus on the screen to make it work and the screen smashed.
I now have a very unhappy 4-year old and I am over $120.00 out of pocket! Well, I have your attention. I would also like to point out my disappointment on the fact that it didn't come with an adapter so every two days, I am paying $5 to replace the batteries. My daughter loves her InnoTab and plays on it everyday, so I feel very let down by a big company that has been entertaining children for years. Even though I have been buying Vtech products for years, I don't think I'll bother in the future as they are not cheap and don't seem to last 5 minutes!
I purchased the VTech Movie Magic Digicam and after seven weeks of careful use, it no longer works. I have the receipt and warranty but VTech is acting terribly about replacing it. They refuse to replace it because they say that they only replace the toys they sell on their website. Even though they manufacture the toy and ship it to stores, they refuse to ship one to me. They will only offer me a credit for a different item from the same age group, but the comparable item on the website is $20 more than what I paid. They will neither replace my item nor even offer to let me pay the difference for the comparable item. I cannot believe this is what they consider a warranty and the customer service is terrible.
I received a VSmile for my twin daughters last year for Christmas. However, the girls were only 2, and obviously always needed assistance. We probably played 2 games of the 12-15 I have, and the darn machine just stopped working and the games won't play! Gee! What a slap in the face, a gift that went wrong! My girls loved it, loved to learn, and now that they're at that age and can grasp more, it is very disappointing that they can't play their games because the machine is junk! You try explaining to your children why it just stopped working, the economy stinks, and Santa is broke! And this should have never happened in the first place because we take excellent care of what little we have! Oh, and a response would be nice, VTech execs! Thanks for nothing and my two broken-hearted children!
I was given a set of their VTech phones for my birthday. Phones are a little over a month old. One of the handsets is not operating correctly. Phones are supposed to have a 1 year warranty. The handset needs to be replaced. I called the number provided and spoke to a person in general service. Then, I spoke to a supervisor. They both told me I had to send them a receipt. I sent the warranty card in just like instructed. It has the purchase date on it. I don’t know too many people that ask for the receipt when they get a gift for their birthday.
This is plainly a tactic by this company to get around having to replace defective products that are manufactured in China of all places. I can't even buy spare batteries for the handsets in a store. I have to buy them over the internet from this generic company, and this company should have to honor the warranty and replace any and all defective parts, period! I’m out one of the handsets that came with the gift I received. It’s useless, and the company should be held accountable!
I'm on my second Vtech Vsmile in 6 months, the first one stopped playing half the games we had. The new one worked great!...for 5 minutes, then wouldn't play any games, then after about 20 minutes wouldn't even turn back on. I just bought it, so I went to the store to exchange it. The new one, out of the box won't play any games except Dora, not even the one it came with! Complete peice of junk, it you google "problems with Vsmile" you will never ever buy one of these!
bought 3 pink vtechs for all three of my daughters they didnt work sent them back to be replaced got them i and they still didnt work i am lodging a full complaint on this company to get all of my money back asap what a joke this sysytem is an supposdly they are award winning yea right not on this planet
All I wanted to know is if I can get an extra handset. Emailed them twice & NEVER received a response.
I purchased the Vtech Dora TV globe for my daughter for Christmas. Gift was purchased back in August from Toys R Us. Christmas afternoon when we tried to hook the toy up and play with it it would not work. At all. Nothing. I called the 1800 number to see if they could help me get the toy to work and the representative had me on the phone doing the most ridiculas problem solving I have ever heard of. End result: Nothing worked. They said that I could ship the toy back to them at my expense and also for me to include insurance when sending it back and that they would replace it. Ha! What a joke! I have already paid for the toy once, why should I have to pay for a non-working product to be shipped back...I am the customer! Should'nt Vtech pay for that? So I decided to go another route and take it back to Toys R Us. They wouldn't take the toy back because it had been purchased more than 90 days before, so here I am with a toy that doesn't work and nothing I can do about it. Anybody who wants to purchase a Vtech product BEWARE it is likely that it will not work and you will be stuck with a defective product!
I purchased the Vtech Dora TV globe for my daughter for Christmas. Gift was purchased back in August from Toys R Us. Christmas afternoon when we tried to hook the toy up and play with it it would not work. At all. Nothing. I called the 1800 number to see if they could help me get the toy to work and the representative had me on the phone doing the most ridiculas "problem solving" I have ever heard of. End result: Nothing worked. They said that I could ship the toy back to them at my expense and also for me to include insurance when sending it back and that they would replace it. Ha! What a joke! I have already paid for the toy once, why should I have to pay for a non-working product to be shipped back...I am the customer! Should'nt Vtech pay for that? So I decided to go another route and take it back to Toys R Us. They wouldn't take the toy back because it had been purchased more than 90 days before, so here I am with a toy that doesn't work and nothing I can do about it. Anybody who wants to purchase a Vtech product BEWARE it is likely that it will not work and you will be stuck with a defective product!
VTech expert review by Kate Williams, Ph.D.
VTech is an electronics manufacturer based in China. They’re best known for their infant and children’s electronics, including baby monitors, toys and educational software.
Wi-Fi baby monitors: You can use your phone, tablet or the included parent unit to monitor your baby with VTech’s wireless baby monitors. With live remote access, you don’t have to worry about staying within a confined range; you can use this monitor as a nanny cam to keep an eye on your baby when you’re not home. VTech Wi-Fi baby monitors range from about $200 to $450.
Video baby monitors: VTech’s high-res full-color screens make it easy to see your baby, and the camera automatically switches to night vision when the light level is low. Their video baby monitors cost $120 to $230.
Audio baby monitors: VTech’s audio baby monitors have handy visual indicators that light up when your baby makes noise, so you can keep the volume turned down while you’re working or watching TV. These monitors cost from $40 to $150.
Baby soothers: With music, rainforest sounds, white noise, colorful light displays and ambient night-lights set to a timer, VTech’s noise and light machines can help lull your baby to sleep.
Educational toys: VTech is known for its infant and preschooler tech toys, including activity tables, smartwatches and learning apps for iOS and Android devices.
Best for: caregivers looking for Wi-Fi, video or audio monitors or tech toys.
VTech Company Information
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