Vonage Reviews

Very disappointed in the service. We switched from Comcast to Vonage to save money and it is obvious that Vonage is a budget service. They could not get their Grandstream ATA to work properly and it is impossible get a live person on their tech support. Currently the SMS service is not working and when I used Two Factor Authorization, it took several login attempts before their system sent me to six digit code. I am now waiting for support, which you can only reach through a chat window, and I am in queue position 46 after waiting 8 minutes.

I have been very disappointed with this phone service for our business. We literally had phone outages for days at at time and then when we tried to reach someone to talk about the issues we could not even get through on their line. This happened multiple times over the 6 month period we had the service and since we were using this for our business that was a major issue. We have spent countless hours dealing with the problems only to get one resolved for another to come back up again. I have had another VOIP provider and that experience was not good either which is why I switched to this one, so I am not sure if it is just an issue with Internet phone providers or if it was the 2 companies we dealt with and just had the worst luck ever with them both.

I'm a business customer and I just signed up. AFTER I signed the contract for voice and text they told me they are blocking all SMS messages due to fraud concerns. I can't run my business without text. Their customer service is time consuming and useless, and based on these other reviews I have a feeling I'll have a hard time ending the contract.

Worst support service. When you call them all they seem to be able to offer is a factory reset on VOIP bases. The admin system no longer takes edits or updates despite changing files/greeting. All around nightmare to use. It has become unusable.

Don't use Voyage business. They make you promises, you pay on time, and you don't receive their service. Try getting a hold of someone to help is a mission. I have been a client for over 25 years then, I opened my own business and decided to switch to business service, THE WORSE! VONAGE takes your money, but service doesn't work. I signed a contract for two years. Yes, they waived early termination fee and offered me $100 for my trouble, but I paid for over a year for their "service," for voice messaging, virtual voice secretary, but didn't work plus, phone would not ring. They would "fix" it after three hours on the phone with them, would work for a day or two and back to the problems. Not working. I lost money, time and my insanity. I am looking for and attorney to sue them. I have filed a complaint with the FCC. Case #**. My name is Danik **.

Awful, awful service. Since their service started, I have not been able to receive calls. I can only make outgoing calls. I called Vonage's helpline. The woman, from India, had such a thick accent I had to keep asking her to repeat herself. I called a few days later, after it was clear the porting hadn't worked. This woman also had a thick accent. I told her I couldn't understand her. She seemed to pretend my phone wasn't working out and hung up on me. I haven't had any problem with the phones. Just with Vonage. I cancelled our service the next day.

Vonage is the epitome of deception. After sending over 10 emails and countless attempts to resolve an issue, it's crystal clear they don't care about their image or customer service. They treat small business owners as if we’re beneath them and think they’re smarter than us. Spoiler alert: you’re not. It’s frustrating and infuriating to deal with such blatant disrespect and lack of communication. If you value your time and your business, stay far away. Companies like this deserve to be fired.

Very upset over lack of customer service. Can't update payment method without them charging $6 dollars. Crazy! Tried to talk to chat but it was equally hard. Was told to wait 24 hours try again. Tried three cards and still no solution.

Horrible, they used to be good, but now I have problems with phone ringing. They shut off text messaging months ago, saying it would be solved in 3 weeks. 5 months later, still no text messaging. Just try to get customer service, that's a joke too.

Worst Customer Service Ever! Run Away from this company. They brag about being a technology company, but they lock basic futures that anyone would expect to have them. Their Sales person got into my computer (with my authorization) & somehow deleted over 1,500 company contacts, was never able to recover them & the sales person disappeared. They opened a ticket but never did anything. Every time you call about it, they always have an excuse & promise to get it done only to disconnect the call & never hear back from them. I filled up the required form to get text messages activated 3 months ago & as of today they are still working on it.

Been with Vonage for over 15 years for basic home phone service. No real problems until now when I ordered a virtual number for Mexico. I and family in MX tried it and it simply did not work. I then dialed it as 1-844 ** ie the Mexican City area code but with US/Canada country code, and it worked! So obviously it was set up wrong with the wrong country for the number. After dealing with email support telling me to reset the modem, and me explaining that the phone line works fine, the number is not set up correctly, got nowhere. Spent 2hrs on the phone with 2 different people, same thing, plus I was told to contact the Mexican service provider to find out problem, which was absolutely astonishing.

When you try to cancel they make you jump through hoops. Took me one hour to cancel a $5.99 per month account. Tried calling the "customer service line" and just left it on speaker to see how long it would take. While I cancelled online, it still hadn't answered. However, as an experiment, when I told the customer service line that I wanted to "add services" (they ask up front) an agent answered in 20 seconds...

Worst company ever. No assistance, no customer service and no technical support. Wasted 4 months to get my number transferred. They keep telling all lies, other carrier refused to transfer the number, the order was cancelled, make many tickets, contacted the other carrier many times. Surprisingly, they said no request was submitted from Vonage. Last they submitted a request without any info, the account number and pin to transfer though I give them the number many times. This is chaos to waste your time with them. I complained them to my bank and will get my money back. Don't waste your time with these people. They will ruin your money and nothing you will get out of them.

Run, do not walk away from #Vonage. They are one of the most poorly operated businesses I have dealt with in all of my years in business. They have no customer support. They will certainly help you get your account set up but then you will never receive customer support again. We have been without integral portions of our services for months with no resolution and no response.

Horrible service, no phone to call. Chat only and it takes hours! Seems like their reps are out of the country. My SMS has been discontinued and I've been waiting for weeks. My # has been approved through another vendor! DO NOT FALL FOR THEIR LOW RATES! You get what you pay for!

Too bad I did not see this before I signed up with Vonage. Pretty easy when they are getting your info to bill you. However they are terrible with customer service in explaining how to transfer a number from a previous carrier. After several weeks and no luck they said the number had to still be active with old carrier. However the number is still active with the previous carrier. I just left myself a voice mail! Had to ask the chat guy several times before he would give me the number to cancel the service. Of course now I have to wait till Monday since no one is there on the weekends.

Vonage customer service has been flushed down the drain ever since they changed their customer service reps to India. They used to have their support reps in Costa Rica and they were much more pleasant, informed and well versed in English. How and why they made such a terrible decision to switch their support reps? This is by far the worst decision this company has ever made and will be the decision that brought death to this company.

We had SMS registration and were relying on it to communicate with customers. Out of the blue it seems like some laws changed (which is not their fault) and we lost our SMS registration. The problem was that they did not provide any support to us and we are almost a month without having a way of communicating with customers. They do not do anything, they don't even answer our support cases. They are not reliable. We are switching to another VoIP as soon as we can.

My SMS has been down 2 weeks. Attempted to get help repeatedly after filling out all the forms and paying the fee. Utterly useless. I need a HUMAN contact. The online presence is USELESS. I need somebody to walk me through the process. Contact me at ** AT ONCE.

The worst possible customer support. They really do not know what they are talking about, can’t even speak English. Keep saying a supervisor will contact but no one actually calls back. I am losing clients because of their lack of knowledge and professionalism. With no warning they have stopped my SMS and can not resolve the issue. Would be transferring to different company.

Vonage is the worse company I have had the misfortune to deal with. After cancellation of service after a few days, they have attempted several times to charge my credit card with a monthly bill for service that had been cancelled. When I contacted them, I was told that it doesn’t show on their end and to call my bank which I did. I disputed the charge after I was put on hold at Vonage then by my bank for hours. Only to have the same situation repeat itself the following month. I finally decided to cancel my credit card so that Vonage would stop those attempts. Stay away from Vonage.

I have been a customer for Vonage for 2 years. On May/2024 they decided, out of the blue, to block all my outgoing SMS. They had asked their customers to register which I did on Sept/2022 and was approved. Still they deactivated my number and after 3 days of frustrating chat conversations and call, they have not re-activated my numbers. The customer service is pathetic. They do not offer phone support, only through a chat which one has to wait sometimes over an hour to get an agent. Agents respond with pre-determined responses so in reality unless you can convince them of getting you a tech support agent, they are completely useless. Worse experience ever!!

The worst possible customer service experience. No phone support and half the time the online chat doesn't work. I fear to think about the pain it is going to be to switch. The phone line shows no service, but every time try to contact support, the online chat is not working and they provide no in person support for business.

Vonage is a pain to set up, I live outside United States and just need an American number and mms. Vonage business is the only way I've been able to do this, but they think I'm a spammer and have made it hard to set up, plus you have to have a website. It just sucks. But I have no other choice and signed a 1 year contract.

I sign up with Vonage 3 months ago. Few days into, I requested a cancelation, via phone, email, chat. This scammers continue to attempt to charge my credit card. I have send several emails to their support department, they do not respond. This are Scammers. Do not sign up. They will try to continue to charge and refuse to close account. They should be shut down for Fraud.

Beware of this company!!! Not a good idea to use VONAGE, if you need a company like this I would highly recommend you try Ring Central. Vonage is not what they make themselves out to be. Very disappointed with this company. I have lost tons of business because the system just does not work.

Vonage dropped UAE from its list of international countries included in its call list. They did not inform customers about it and Charged me $20 for 1 call to UAE. Thieves! Customer service (in India) lied about UAE not allowing VOIP calls and so Vonage HAD TO DROP UAE. I made a VOIP call to UAE. It went through and Vonage charged me $20 for it. Liars! And then they offered to take $10 off the $20 charge. Are your customers beggars? I am going to disconnect this useless service from this unethical company. Another $100M FTC fine is what they deserve.

Never purchase Vonage mobile services through business. I have spent over seven months trying to get credit for turning-in phones. They added Business protection at $16 a line without permission. When I noticed they only agreed to back date cancelation for one month. Still waiting for credit that they say is coming after at least 6 hour long phone calls over previous months. Service also stinks in Florida and PA. One bar no 5 G.

We have used Vonage for several years and we have only had a few issues but was able to get resolved in a timely manner. Not anymore... We have had our texting on the system not work since 2/21. This is about 89% of our communications with our staff and clients that truly only respond and schedule through texting. No one can see our texts. The nightmare of trying to get someone to help has been unimaginable and exhausting. The time and effort to get any report or updates on anything has been null and void. I have to keep opening up a chat to go over it again and again to be told it will be forwarded to the JIRA Department and they will be in touch with the status and resolution. That never happens. Today is the 27th and still no resolution or information from the JIRA team.

I decided to get the Vonage app for my new company because I thought it would be more convenient than carrying two phones around. The concept is great but the app was terrible. Half the time when I would get calls they wouldn't come through if the app wasn't opened. I would be at my desk and get an email notification that I had a voicemail but my phone hadn't rang. I would open the app and then it would show the missed call. I started to keep the app open in the background but if I was using a different app when someone called, it would ring but wouldn't let me answer the call. I would then access the call log to try to call them back but the missed call history would take almost 30 minutes to update so I could see who called.